vote now! lufthansa –...

TRAVEL NEWS WEEKLY

INSI

DE

SOUTHERN AFRICA’S TRAVEL NEWS WEEKLYJune 17 2015 I No. 2354

NEWSACCRA-WASHINGTONSAA to launch non-stop flights

FEATUREPopularity growing with business travellers

3Page 4Page 2

NEWSNEW CARRIER FOR JNB-CPT

FlyGoAir plans to launch flights

TNW7025SD

TNW7081SD

Vote now!

FlySafair has launched a new campaign, asking travellers to help the airline “spread its wings” by deciding what its next route should be. “All you have to do is select the route you want, fill in your email address and, if enough people vote, you could be flying to your desired destination at the lowest fares,” the airline says. Voting runs until June 21; the link can be found on the airline’s website. FlySafair’s vp of marketing, Kirby Gordon, casts his vote. Photo: Shannon Van Zyl

We will offsell Lufthansa – agentsDorine reinstein

TRAVEL agents are outraged by Lufthansa’s plans to charge a

surcharge for GDS bookings, but this could just become the new ‘standard’ as other airlines have shown their support for the initiative.

The Lufthansa Group will charge a surcharge of €16 (R218) for every ticket issued by the GDS from September 1 this year. The airline group said in a statement that the reason for introducing the ‘Distribution Cost Charge’ (DCC) was that the costs for using the GDS were much higher than any other booking method and amounted to a “three-digit million” euro amount yearly. The group said travel agencies would still be able to book tickets without the DCC using Lufthansa’s online agent portal. Corporate customers will be able to book their individually negotiated contract rates, excluding the DCC, direct online.

Airlines have applauded the move. During the recent Iata AGM in Miami, IAG ceo, Willie Walsh, and Alaska Airline ceo, Brad Tilden, expressed their support for Lufthansa’s decision to improve the revenue earned on ticket sales through third parties. Air France KLM ceo, Alexandre

de Juniac, was quoted in French newspapers as saying: “We are also evaluating this option.” Etihad ceo, James Hogan, was quoted by Reuters as saying: “I think it's a brave step and I commend Lufthansa for it.”

Henry Harteveldt, American travel industry analyst and adviser, says airlines’ frustrations with the GDS distribution channel is nothing new. “They’re disappointed with what they consider to be slow and inadequate actions to support ancillary product merchandising and sales.”

However, by penalising travel agencies Lufthansa is punishing two of its better third-party sales channels: traditional leisure agencies and corporate travel management companies, he says. “These two channels tend to produce above-average yields for airlines. In Lufthansa’s strategy, agencies, not GDSs, are going to be penalised.”

Meanwhile, retail agents in SA say they won’t hesitate to off-sell Lufthansa if the airline decides to pursue this strategy.

David Pegg, md of Sure Viva Travels, says he will increase his service fee for the Lufthansa Group “that will put their quotes out of contention”. “My relationship

with my GDS company is far more important than that with Lufthansa. I earn more from the GDS company; it’s as simple as that.”

Any airline’s decision to levy charges for facilitating bookings will negatively affect a travel agency’s ability to promote that particular airline’s inventory, says Rian Bornman, md of FlightSite. He says FlightSite’s revenue stream relies mainly on airline commission, overrides and segment income.

“I think [Lufthansa] will burn its fingers with this move, as the travel trade still accounts for over 80% in sales for travel vendors,” says Franz Von Wielligh, gm Flight Specials.

“The trade is still the heartbeat of travel facilitation,” agrees Marco Cristofoli, Harvey World Travel SA md. He says although it is understandable that airlines need to find every avenue they can to stay profitable, it is strange that they would attempt to cut off a significant distribution channel for their inventory. “Surely there is an opportunity to engage to find more equitable solutions, rather than disadvantage a channel that has contributed to the success of many airlines?”

Lufthansa is competing in a

SAA questions Comair’s agent incentivesDorine reinstein

SAA has hit back at Comair – following Comair’s High Court legal challenge, which was dismissed earlier this month – lodging a claim with the Competition Commission

questioning the payment of incentives by Comair to travel agents.

In 2005, the Competition Commission fined SAA for an abuse of dominance centred on its use of loyalty

To page 2 To page 24

INDIAN OCEAN DESTINATIONS

2 n Wednesday June 17 2015 QUICK READ FOR DECISION-MAKERS

NEWS

Rubes® By Leigh Rubin

Phone: (011) 327-4062 Fax: (011) 327-4094 E-mail: [email protected] Web: www.nowmedia.co.za Address: Now Media Centre, 32 Fricker Road, Illovo Boulevard, Illovo, Johannesburg. PO Box 55251, Northlands, 2116, South Africa.

TRAVEL NEWS WEEKLY

Published by Travel & Trade Publishing (Pty) Ltd Printed by Juka Printing (Pty) Ltd

www.etnw.co.za

Founding Editors: John H Marsh (1914-1996) Leona Marsh (1923-2003)

EDITORIAL Group Editor: Natasha Schmidt [email protected] Features editor: Lisa Witepski Contributors: Debbie Badham Tessa Reed Hilka Birns Max Marx Dorine Reinstein Carina Borralho Darise Foster Photographer: Shannon Van Zyl Production Editor: Ann Braun

PUBLISHER Kate Nathan [email protected]

GROUP PUBLISHER David Marsh [email protected]

ADVERTISING Sales: [email protected] Advertising Co-ordinator: Anthea Lucas [email protected]

PRODUCTION Design Head: Dirk Voorneveld

SUBSCRIPTIONS Circulation [email protected]

Top web stories

TNW6154SD

Breaking news: Home Affairs backtracks on child travel requirements Mass confusion over UBCs continues Lies and myths around new regs TNW pick: ‘Agents, stop relying on overrides’ Lufthansa adds surcharge to GDS bookings

June 21 has been declared International Day of Yoga by the UN General Assembly. Yoga is a 6 000-year-old physical, mental and spiritual practice that aims to transform body and mind. India, as the birthplace of yoga, is the ideal place for fans to attend a yoga retreat. The Government of India Tourism Office in Johannesburg will give agents all the information they need to plan yoga-orientated tours for their clients. Contact details are on Travelinfo.

We will offsell Lufthansa – agents

highly sophisticated technical space where OTAs seem to be three steps ahead of any airline site, says Allan Wolman, md of XL Rosebank Travel. “Lufthansa will have to spend a lot more than they think by levying a GDS fee as the cost of driving traffic to their site coupled with their other marketing, promotion costs and merchant fees, not to mention the high risk of credit card fraud that might impact adversely on their bottom line. When will airlines realise their cheapest and best sales force is the travel trade?

“GDS technology advances have proved an absolute essential tool for the industry and to try to drive a wedge between agents and the GDS is a flawed endeavour.”

This additional charge puts agents in a difficult position with clients, says Rachael Penaluna, business manager Sure Maritime Travel. She says agents already have to explain why they charge a handling fee.

“Travel agencies will always be on the back foot with airlines. We distribute their products and get nothing in return. As a business model, it just doesn’t make sense. I imagine that if any other airlines follow suit, more travel agents will go out of business.”

Corporate clients are likely to be the hardest hit, as they will find their travel management programmes severely disrupted, says Claude Vankeirsbilck, chief sales and marketing officer of Tourvest Travel Services.

Lufthansa’s strategy is one of disintermediation and will significantly increase TMC inefficiencies, he says. “Ultimately the customer will pay more to use Lufthansa through a proven, efficient and highly effective distribution channel that has invested significantly in developing compliant travel management programmes.”

Lufthansa has introduced a travel agency portal on its website where travel agents can book tickets without additional charges but these portals won’t be linked to agencies’ mid- and back-office systems, agencies’ customer profiles or to corporate travel policies, Henry says.

“These shortcomings will force agencies to do extra work for any Lufthansa bookings.”

From page 1

Premium carrier to launch JNB-CPT flightsDorine reinstein

NEW domestic carrier, FlyGoAir, plans to make a second attempt

at launching domestic flights, this time between Johannesburg and Cape Town.

In November 2012, the airline launched flights between Lanseria and Kruger Mpumalanga International Airport but ceased operations on the route immediately after its inaugural flight. KMIA’s management issued a statement saying it had “distanced” itself from any of FlyGoAir’s operations after the airline failed to communicate its reasons for not operating

services as planned. Ceo, Reg Sivsanker, told TNW a decision had been taken at that time to stop operating smaller turboprop aircraft and an application to the South African Department of Transport was made for the amendment of FlyGoAir’s operating licence to allow it to operate large jets, which would allow it to “compete more favourably in the marketplace”.

This time, FlyGoAir plans to launch flights between OR Tambo International and Cape Town on June 29 using leased aircraft from CemAir. The airline will assist FlyGoAir with the start-up of its operations

in the market through the lease of a 50-seat Bombardier CRJ, which is licensed by CemAir and will be operated by CemAir staff, Laura van der Molen, cfo of CemAir, told TNW.

FlyGoAir recently announced on Facebook that it had opened online bookings for its premium flights from Johannesburg to Cape Town from R1 485, all-inclusive.

According to its website, the carrier will operate on Mondays, Wednesdays and Fridays and will offer premium services such as lounge access and complimentary meals and beverages on board.

Stay calm, do yoga!

TNW7062SD


NEWS

TNW7023SD

SAA strengthens West African hub Debbie baDham

SAA will launch a non-stop service between Accra, Ghana, and Washington

D.C. from August 2. The airline operates a daily

service between Johannesburg and Washington via Dakar, Senegal, and will reroute four of these flights via Accra. The remaining three flights will continue operating via Dakar.

SAA operates daily flights between Johannesburg and Accra and from August four of the flights will continue onwards to Washington and three to Abidjan, Ivory Coast.

“This is a major development and achievement for the airline as part of our Long-Term Turnaround Strategy, where we have set growth on the African continent as one of our key objectives. With a strong presence in West Africa, in the form of non-stop services between Accra and Washington D.C. and through

our airline partnerships, our customers will soon have access to further destinations in West Africa,” says Nico Bezuidenhout, SAA acting ceo.

SAA has also entered into a bilateral codeshare agreement with Africa World Airlines, which is based at Kotoka International Airport in Accra. The airline partnership will offer SAA customers from Washington and Johannesburg seamless connectivity via Accra to other destinations in Ghana such as Kumasi, Takoradi and Tamale as well as to Lagos, Nigeria.

The Accra-Washington route will be served by A340-600s on Mondays, Wednesdays, Fridays, and Sundays, featuring 42 fully flat beds in premium business class and 275 seats in economy class.

The new schedule linking Johannesburg, Accra, Washington and Abidjan is: SA209 departs JNB at

17h25 on Mondays, Wednesdays, Fridays and

Sundays, arriving in Accra at 21h45. It then departs Accra at 22h45 to arrive in Washington the next day at 06h05. SA210, departs Washington at 17h40 on Mondays, Tuesdays, Thursdays and Saturdays, arriving in Accra at 07h40. It then departs Accra at 08h40 arriving in JNB at 16h30.

SA052 departs JNB at 16h55 on Saturday and arrives in Accra at 21h15. SA053 departs Accra at 22h30 and arrives in JNB at 06h20 on Sunday.

Flight SA056 departs JNB at 12h50 on Tuesdays, Thursdays and Sundays arriving in Accra at 17h10. It departs Accra at 18h10, arriving in Abidjan at 19h10. Flight SA057 departs Abidjan at 20h10 on Tuesdays, Thursdays and Sundays, arriving in Accra at 21h25. It then departs at 22h30 to arrive in JNB at 06h20 the next day.

Checkout Tours is offering ‘four-star’ specials to Koh Samui, Thailand. Packages for stays at the Ark Beach Resort start from R14 817pps and include return flights (and taxes), seven nights’ accommodation and breakfast daily. Al’s Resort Chaweng packages start at R15 019pps and Banana Fan Sea at R20 449pps. The offers are valid until June 15. See TI for more details. Spotted meditating is Checkout Tours director, Giles Clinton. Photo: Shannon Van Zyl

Explore Koh Samui

TNW7060SD


NEWS

Richard the Lionheart’s Chateau Gaillard. Photos: Kate NathanTNW7068SD

Shop more, earn more! Debbie baDham

SAA Voyager members can now earn miles by shopping for duty-free products, thanks to

a partnership between Voyager and Tourvest Retail and Inflight Services.

Miles can be earned on both international and regional flights by shopping either on board SAA flights or through the online duty-free shopping facility, FlySAA Duty Free. Miles are awarded according to a member’s tier status.

“This partnership complements our efforts to actively expand our

range of elite partners for our valued members and is in alignment with Voyager’s envisaged expansion for redemption of miles on selected non-airline partners,” says SAA executive of Customer Loyalty, Suretha Cruse.

The partnership is expected to expand later this year, enabling Voyager members to use miles when buying duty-free items. “This partnership with Voyager allows us to deliver on our strategy to meet the very specific retail needs of individuals that fly on SAA,” says Clive Jones, ceo of Tourvest Inflight Retail Services.

Pictured at the launch event held at Crowne Plaza Johannesburg – The Rosebank, Voyager’s Suretha Cruse and Tourvest’s Clive Jones celebrate the start of a new partnership. Photo: Debbie Badham

KZN cans tourism levy, for nowDorine reinstein

THE tourism industry has welcomed KwaZulu Natal’s temporary shelving of plans to introduce a controversial 10% tourism levy. The province announced last year that it would collect a hospitality levy to create a ‘war chest’ for the province to attract major events (see TNW October 22).

MEC for Economic Development and Tourism, Mike Mabuyakhulu, announced during his Budget Policy speech last month that the levy would not be implemented this financial year and that the alternative date would be announced after a consultation process with industry stakeholders had been finalised.

Said Mike: “A consultative process with various stakeholders on the tourism levy took place between September and November and we are currently considering recommendations received from stakeholders. These recommendations, made by a multi-disciplinary consultative

team that constituted industry players, are still to be refined further.”

Donovan Muirhead, chairman of the National Accommodation Association of South Africa, said: “This is welcome news, considering the impact we are already feeling from the increased cost base and decline in forward reservation numbers due to the impending visa regulations.”

Donovan said tourism in KZN had seen many positive developments, which was the reason it was important to create an environment that encouraged tourism growth, not stagnate it with legislation that – although well intended – would have disastrous consequences.

“I’m glad sanity has prevailed with KZN,” said David Frost, ceo of SATSA. He added that the focus now needed to shift to getting SA Tourism and TKZN to work more coherently with the trade to drive geographical spread, which would obviate the desire for marginal provinces to resort to desperate measures, such as the 10% levy.

TNW7054SD

WELCOME WORLDIndia - The Land of YogaCelebrate International Day of Yoga

21 June 2015

The practice of yoga makes the body strong and flexible, it also improves the functioning of the respiratory, circulatory, digestive, and hormonal systems. Yoga brings about emotional stability and clarity of mind.

Yoga noun

To know more, log on to www.incredibleindia.org. Mail: [email protected]


NEWS

TNW7063SD

Qatar expands SA operationHilka Birns

QATAR Airways is expanding its capacity to South Africa by

10% with the launch of a year-round daily service to Cape Town on October 1, double-daily services to Johannesburg and four new weekly flights to Durban (via Johannesburg), both starting December 17.

Speaking at a media briefing in Cape Town on June 2, chief commercial officer, Marwan Koleilat, said all three routes would operate with modern B787 Dreamliners, carrying up to 232 passengers in economy class and 22 in business class.

The announcement comes as Qatar Airways celebrates a decade of service to South Africa during which its frequencies grew from four a week in 2005 to its current 10 weekly flights to Johannesburg and three a week to Cape Town. Load factors on both the

Johannesburg and Cape Town routes were achieving 70% averages year-round, allowing for the expansion, he said.

Marwan said Qatar Airways’ flights from South Africa to Doha’s new Hamad International Airport were well timed to connect to the airline’s key destinations. The carrier serves 146 destinations on six continents, with connections to Asia and Europe being particularly popular with South Africans.

The airline last year added 12 new routes and expects this trend to continue. New destinations in the pipeline are a new daily B787 service to Amsterdam starting on June 16; five weekly A320 flights to Zanzibar (via Kilimanjaro) from July 1 (making it the airline’s 20th destination in Africa); and three new routes to Pakistan with A320s in July and August.

Marwan said business-class passengers on the

B787 flights could expect a 203cm fully flat bed, 43cm TV screens and a ‘dine-on-demand’ food and beverage service. Economy-class passengers enjoy a 27cm TV screen, an inflight entertainment system with up to 2 000 options; and free WiFi available in both classes.

He said Qatar Airways was dramatically expanding its fleet of 158 aircraft, with more than 320 aircraft with a book value of US$70bn (R877bn) on order. The first of nine A380s joined its fleet last year on routes to London, Paris and Bangkok and is setting new benchmarks in aircraft luxury with eight first-class suites and 48 business-class suites.

As the global launch customer of the A350, Qatar already flies the new aircraft to Frankfurt and Singapore, with Munich to follow in October, while it has a total of 77 of the aircraft type on order.

Pre-purchase kulula exit-row seatsKULULA passengers can now pre-purchase emergency-exit-row seats, which offer more leg-room and comfort. They are located over-wing and at the front of the aircraft on kulula domestic flights.

Over-wing seats cost R100 and front row seats R120.

The front-row emergency-exit seats also allow passengers to disembark first.

“The emergency-exit-row seats are in high demand. We believe this new product offering will greatly enhance the kulula customer experience,” says head of marketing, Shaun Pozyn.

Certain criteria must be met before a customer is allowed to occupy an emergency-exit-row

seat and these can be confirmed by checking the requirements and agreeing to the terms. Customers who have purchased an emergency-exit-row seat must check in at the airport counters so that agents can confirm compliance, as online check-in is unavailable for these seats.

Customers wishing to pre-purchase seats can do so at the time of booking or by adding it to their booking through the ‘add extras’ function on the kulula.com website or via the kulula contact centre.

Travel agents booking via the GDS cannot book ancillaries but travellers can add their own extras, using their booking reference number and surname.

TNW7084SD



The Naked Agent WINNER

Scenario: A young, adventure-seeking couple want to explore one of the Indian Ocean islands. Their ideal destination is romantic but, being nature lovers, they are also looking for outdoor activities.

Tips for selling Indian Ocean islands1. Make your client feel as if you

have experienced the island. Talk to them with enthusiasm and get them excited.

2. Don’t assume that your client knows the details of particular islands. Some islands experience better weather on one side than on another, for example. You should explain this beforehand and paint

a clear picture of what a customer can expect.

3. There are several other Indian Ocean islands besides Mauritius and the Seychelles. Remind clients of this fact, especially if they’re looking for a romantic getaway and are seeking outdoor beauty and adventure without too many other tourists around.

The purpose of the Naked Agent in this series is to access the experience from only a sales skills perspective and not the effectiveness of the travel agency. TNW believes that sales skills are increasingly important to travel agents and, in many cases, improvement in selling skills is the easiest way to increase the prosperity of the agency and its consultants. The Naked Agent is designed to raise awareness of the opportunity and build awareness of the need.

Take note!

Flight Centre, Greenstone Mall

Harvey World Travel, Thrupps Illovo Centre

As I walked into the Greenstone branch, I was warmly welcomed by a sea of smiles. Travel agent Brendon Takalo welcomed me, introduced himself and made me feel instantly at ease. He displayed a vast knowledge about the area, and was as excited as I was about travelling to the Indian Ocean islands. His colleagues became involved in our conversation, and told me about their own experiences visiting the islands. While we were waiting for specials to load from the internal

system, Brendon engaged with me, joking and and asking me personal questions. I felt as if we were old friends who were catching up after years of not seeing each other. The branch had a distinctly family feel, and I left feeling enthused and excited. Not more than half an hour after I had left the store, I received an email recapping everything Brendon and I had discussed.

I was greeted by empty stares when I walked into the store. In the hope of finding someone to assist me, I walked over to an agent who remained seated, without introducing herself or even offering me a seat after I had approached her. She asked how she could help me, and I answered by telling her that my boyfriend and I were looking to escape to the Indian Ocean islands. She went to fetch a brochure from another agent’s

desk, which she handed to me with the comment that it had “just come in”. I thanked her and asked her for a business card. She responded by saying that I could email or call her if I wanted any quotes. I felt that she was not at all interested in me or my request. The brochure contained information about one hotel in Mauritius, which did match my requirements.

Indian Ocean

Flight Centre, Rosebank MallThere was no shortage of agents available to help when I walked into the branch but only one engaged with me. We chatted for several minutes before she introduced herself. Because of technical problems, it took her longer than expected to search the online system once I had given my request. The

agent was friendly, well presented and helpful and followed up with email specials as well as a phone call the next day. Even so, there was a general lack of atmosphere in the branch, and my experience left me feeling uninspired.

Be enthusiastic!

Park Hyatt Zanzibar. Photo: Hyatt

QUICK READ FOR BUSIEST PEOPLE Wednesday June 17 2015 n 13

TNW7064SD

Indian Ocean Destinations

Indian Ocean destinations, renowned for their beaches, are becoming popular with business travellers who are looking to add on a leisure component to their trip. Michelle Colman investigates.

Selling business travel: location is key

USUALLY thought of as a leisure destination, Mauritius is drawing a

growing number of business travellers. While the capital, Port Louis, has been the traditional business centre, Cyber City, just 10 minutes away and easily accessible by highway, is now home to a number of large corporations and head offices.

Among Port Louis’ hotel offerings are Indigo Hotels’ Le Suffren Hotel & Marina, and Labourdonnais Waterfront Hotel. In Cyber City, the same group operates Hennessy Park Hotel, and among the options is a Four

Points by Sheraton.Another option is for clients

to stay at a resort, where they can enjoy the facilities and beach after meetings have taken place, says Celeste Muir, Thompsons Holidays’ product and contract executive for Mauritius and Zanzibar. Gail Gilbert, sales and marketing manager at Africa Stay, says a recently built highway makes it possible for business travellers to stay on the coast and commute to meetings.

For the travellers who choose resort accommodation, Stephanie Barry, sales and marketing

manager of the Angsana Balaclava, says the ideal location is the northwest part of the island. The property she represents is situated there, in Turtle Bay. Beachcomber’s Le Victoria, located midway between Grand Bay and Port Louis, would also be suitable, according to Joanne Visagie, sales and marketing manager for Beachcomber.

“A good strong WiFi connection is important for business travellers,” suggests Alexis Bekker, head of sales and marketing for LUX* Resorts & Hotels, which has five Mauritian properties, all

featuring free WiFi throughout.Business travellers should

be reminded that they are allowed a last-minute upgrade to business class at the airport, starting from R1 600, on Air Mauritius (which serves three South African cities). Wouter Nel, sales and marketing manager for the airline, says the airline offers lie-flat business-class seats on its A340s, which fly out of Johannesburg on Tuesdays, Thursdays and Saturdays.

In the Seychelles, Mahé is the main business hub and gateway for international

To page 14Wouter Nel



flights. Located nearby, and making for a convenient base, is Eden Island which, according to Giles Clinton, director of Checkout Tours, is constantly evolving and expanding. “The facilities and new hotel, Eden Bleu, are of a brilliant standard.”

At this island-hopping destination, Lynette Smith, product and contracting executive at Thompsons Holidays for Seychelles and Réunion, advises that it is beneficial to know where clients are conducting business, as well as what meal basis they require.

The same is true of Réunion, Lynette says. “As an integral part of France, Réunion has good infrastructure,” says Gail.

She also points out that South Africans do not need visas for Réunion but says business travellers fare better if they have knowledge of French.

Réunion’s business centre is the capital, St Denis, says Hélène Bezuidenhoudt, manager of French tourist office, Atout France. It’s close to the airport and offers a

selection of business hotels. “Don’t be misled by the size

of the island, as travelling times are often lengthy,” warns Alexis. Consultants must fully understand their clients’ reasons for travel to be able to suggest appropriate locations. LUX* St Gilles, she says, is well located for good dining and entertainment, and offers business travellers the chance to dip their feet in the sea at the end of the business day.

It’s positioned on the west

coast on Réunion’s largest beach, L’Hermitage, 59km from the international airport.

In Zanzibar, most business travellers opt for Stone Town, where a variety of hotels cater for different budgets, says Celeste. But Giles believes that with many facilities best described as ‘basic’, it may be better to stay at an island resort and make use of a driver to reach the business district.

“One would need to stay at the more upmarket hotels where the technology is more up to date,” he says. Those following this approach should be warned that single-lane roads contribute to significant travel times to Stone Town, says Mango spokesperson, Hein Kaiser.

Cathie Bester, national sales manager for World Leisure Holidays, says the tour operator has noticed requests for shorter Zanzibar stays, which are interpreted as business travel.

In such instances, hotels selected would need to offer flexibility in terms of cancellation policies and penalties, and minimum-stay requirements.


From page 13

Hélène Bezuidenhoudt

Hyatt expands into ZanzibarTHE first Hyatt hotel in Zanzibar, Park Hyatt Zanzibar, opened its doors in March this year. Located on the Stone Town beachfront, the hotel is located in two buildings: Mambo Msiige and the Zamani Residence. Mambo Msiige is a Unesco heritage site dating back to the 17th century, and features typical Zanzibari

architecture. This old-world elegance blends with the modernity of the newly built wing, the Zamani Residence. The hotel offers 67 guest rooms, including 11 suites, with a number of dining options serving both western and seafood specialties. It accommodates meetings with 160 sqm of purpose-built facilities.

Park Hyatt, Zanzibar. Photo: Hyatt

TNW7072SD



HOSTING a successful conference or meeting depends on making sure delegates’ needs are met and consultants should consider several factors before recommending the Indian Ocean islands.

Many South Africans would attest to Mauritius’s attractiveness as a MICE destination. Beachcomber’s Joanne Visagie lists the numerous advantages: access is provided via daily four-hour flights from OR Tambo and direct air services from other centres; there are no visa requirements for SA passport holders, weather is favourable year round, and the island offers value for money.

Celeste Muir of Thompsons Holidays adds: “The quality and variety of accommodation, the attention to detail in service delivery, state-of-the-art conferencing venues, and the vast number of additional activities all guarantee value for money.” Conferencing venues cater for up to 5 000 delegates, adds Stephanie Barry of the Angsana Balaclava, and the selection of activities is wide.

Sue Howell, South African representative for Constance Hotels & Resorts, says consultants should ascertain

clients’ budget, expectations, private function space requirements and teambuilding activities to be able to qualify property choice.

Dining options are important, says Lux* Hotels and Resorts’ Alexis Bekker. Suggest hotels that offer a wide variety to accommodate all tastes.

Seychelles is also a year-round destination, with accommodation options to suit all budget groups, says Lynette Smith of Thompsons Holidays. She says consultants must ascertain budget and the activities that spark the group’s interest.

Tour operators and hotel chains are quick to point out Réunion’s wide variety of adventure pursuits, suitable for team building and incentive groups. Lynette names paragliding, helicopter flips, mountain biking and volcano walks as some of the more unusual activities available.

If extreme activities are not to the clients’ liking, they may investigate gentler options, says Hélène Bezuidenhout of Atout France, such as visiting a market.

Gail Gilbert of AfricaStay, says resorts on the Mozambican islands are smaller than at other destinations and best suited

to small- and medium-sized groups who can potentially have exclusivity of the resort. She says consultants need to remember that light aircraft and helicopter transfers are required to get to the islands, which can be logistically challenging.

Zanzibar owes its growing popularity as a MICE destination to direct Mango flights twice weekly from Johannesburg. “Zanzibar not only offers MICE groups cost-effective packages but also a range of cultural experiences and a high standard of conference facilities at selected hotels,” says Celeste.

One of the most important considerations for a consultant planning a MICE trip is group size, says Porsche Dumagude, sales and marketing manager – SA for the Emerald Collection hotels in Zanzibar. “It’s important to remember that Zanzibar does not really accommodate requests for twin-room requests.”

However, according to Gail, the resorts can accommodate large groups and most offer all-inclusive meal plans. There are wonderful sightseeing excursions in Zanzibar, she adds, such as Stone Town, Prison Island, a spice tour and the Safari Blue sea adventure.

Selling MICE: Ask the right questions

Beachcomber is offering free accommodation for two children under 18 years for families booking a family duplex at the four-star Le Cannonier. Seven nights is priced from R19 630 per adult including return Air Mauritius flights from JNB, taxes, breakfast and dinner, return transfers, free land and motorised water sports and mini club daily for children aged 3-12. Clients can upgrade to all-inclusive for R375 per adult per night. Valid until July 31. The five-star Shandrani Resort & Spa is also offering free stays for up to two children under 18 when their parents book seven nights at R21 670pps in a Deluxe double room. The offer includes return Air Mauritius flights from Johannesburg, taxes, breakfast and dinner, return transfers, free land and motorised water sports and mini club daily for children aged 3-12. Children are also free on premium all-inclusive when their parents select this package, from R565 per adult, per night. The offer is valid until end July. Thompsons Zanzibar offers seven nights at the three-star Ngawala

Beach Village from R10 542pps (ex JNB). The package includes return flights to Zanzibar (including airline levy), all return transfers, full board with breakfast, lunch and dinner daily with mineral water. Clients are given a US$200 (R2 523) in-house voucher and use of complimentary WiFi as a bonus. Valid until September 30.

Book it!

Le Cannonier, one of Beachcomber’s properties on Mauritius. Photo: Beachcomber Hotels

Combining business with pleasureTRAVEL consultants aiming to upsell a leisure component as part of a business trip to the Indian Ocean islands have an advantage: the biggest cost element, the airfare, has already been taken care of.

“Most of the time, delegates on a business trip spend their time in restaurants and meeting rooms without exploring the destination. Consultants should point out that, while a client is already based at a destination, it’s a great opportunity to include a few extra nights so that they

can truly experience it,” says Checkout Travel’s Giles Clinton.

Many Indian Ocean island resorts offer longer-stay specials where the client may, for example, pay for five nights and stay for seven. This makes a leisure add-on easy to sell, say Lynette Smith and Celeste Muir of Thompsons Holidays.

An island business trip is also an opportunity for a family holiday, especially as most island resorts are specifically geared to families. Mauritius’s highway infrastructure makes it

possible for business travellers to stay on the coast with their families and commute to meetings, says AfricaStay’s Gail Gilbert. The short, regular flights from South Africa enable business travellers to fly families in for an extended stay, adds Alexis Bekker of Lux* Hotels & Resorts.

“Business travellers often have a slightly bigger budget in terms of accommodation, which creates the opportunity to upsell the room type,” says Cathie Bester of World Leisure Holidays.

Reunion Island, an authentic and moving destination like no other, is only 4 hours away from Johannesburg.

A magical island hosting the very best of what our planet has to offer, Reunion Island in an enchanting

world that combines in a single place the most unique and emotional holiday experience.

Contact: [email protected]

http;//blog.welcometoreunionisland.com/

TNW7397

TNW7079SD


TNW7069SD

TNW7074SD

TNW7078SD


Mauritius is top with agentsA SNAP survey on the Indian Ocean islands revealed that consultants felt most confident selling holidays in Mauritius. However, they acknowledge that other destinations have just as much to offer.

The aim of the survey, which was published on eTNW and ran for a day, was to elicit information regarding consultants’ outlook on selling the Indian Ocean islands; which destinations were best

suited for clients seeking a specific activity, and which were the most popular among South African travellers. Some 114 respondents participated, revealing some interesting insights.

Which Indian Ocean destination are you most confident selling?

What are the most popular Indian Ocean destinations for South African travellers?

Consultants were asked which destination they felt most comfortable selling, with options including Mauritius, Zanzibar, the Mozambican islands, Réunion, the Seychelles

and Zanzibar.The overwhelming

majority, 92%, answered in favour of Mauritius, indicating the island’s prominence. Zanzibar and the Seychelles

received 38% and 32% of the responses. The survey revealed that only 14% of respondents felt confident selling holidays to Réunion, and the figure for Mozambique was 13%.

It’s probably not surprising that consultants feel most comfortable dealing with visitors keen to visit Mauritius, as a remarkable

98% recorded the island as the Indian Ocean destination most in demand. It was followed by Zanzibar (53%), the Seychelles (25%) and

Mozambique (19%). Only 4% of respondents said Réunion was the most popular destination amongst the islands.

0 20 40 60 80 100% Agent responses

Mauritius

Reunion

Seychelles

Zanzibar

Mozambique

92%

14%

32%

38%

13%

0 20 40 60 80 100% Agent responses

Mauritius

Reunion

Seychelles

Zanzibar

Mozambique

98%

4%

25%

53%

19%

Each island offers a different experienceConsultants were asked which of the destinations were best for the following experiences: adventure, romance, family vacations and MICE.

When it came to adventure, responses were evenly split between all destinations; however, Réunion received many favourable comments, with agents describing it as perfect for clients who love the outdoors and adventure. One of the most noteworthy features of the island, according to respondents, is the volcano; but the fact that it remains a relatively unknown destination with stunning scenery and a wide range of outdoor activities

was also commented on. Generally, it was felt that the island could offer something for everyone, regardless of their fitness level.

The votes for the most romantic destination were split between the Seychelles and Mauritius. Seychelles impressed respondents because of the beautiful beaches as well as the exclusive nature of the hotels. However, Zanzibar also received several mentions from respondents who felt that the destination’s rustic ambience was a major draw card.

Mauritius was generally considered the best choice for

family travel; not only because of the short travel times from South Africa but also because the all-inclusive packages on offer were great value for money. Respondents also commented on the fact that many hotels were specially geared for younger travellers, offering a range of kids’ activities and clubs as well as child minders.

Mauritius again received the thumbs-up as the ultimate MICE destination. Again, accessibility from SA was mentioned as an asset as well as sound infrastructure and a wide range of hotels, most of which are equipped for conference delegates.

Book it!

Thompsons Holidays offers seven nights at the four-star Avani Seychelles Barbarons Resort & Spa for R19 022pps. The package includes return flights ex-JNB to Mahé on Air Seychelles, return hotel transfers, daily breakfast, and bonus free WiFi, a weekly yoga lesson and snorkelling. Valid from September 1-30.

TNW7075SD

Mauritius – much more than just beachesMAURITIUS’S beaches are its primary attraction but there are many other must-sees that visitors should explore.

Most of the attractions have been packaged as tours that can be booked from the hotel. In many cases, tour operators station representatives at hotels to offer advice and guide travellers through the booking process. This is the approach followed by Beachcomber, says product manager Kathy Corser. The company also offers discounts on tours at certain times of the year, creating an incentive for visitors to explore another side of the island and making it easy for agents to upsell. Although Mauritius is not well known as a wildlife destination, Kathy suggests a visit to Casela Nature Park, where visitors can interact with

lions. Travellers should also be informed of the Under Sea Walk in the island’s northern region, and may be enticed to try adventure activities such as zip-lining, abseiling or a catamaran cruise.

With its many different cultural influences Mauritius offers diverse cuisine. One of the best ways to experience this, says Cullinan Outbound Tourism marketing manager, Angela Wood, is by attending a culinary tasting workshop with a local family. Other excursions include a tour of the Rhumerie de Chamarel, where the island’s famous rum is distilled, as well as tours of the Bois Cherie tea factory and museum. Nature enthusiasts should be encouraged to visit the Pamplemousse Gardens, Angela adds, which are renowned for their many

exotic plant species.Also on Thompsons Holidays’

itinerary is a city tour of Port Louis, with shopping opportunities at Caudan and Port Louis Waterfront and the Port Louis Central Market. Quatre Bornes Flea Market is well known for linen and clothing at excellent prices.

Aside from these excursions, there are many landmarks worth visiting, says Cathie Bester of World Leisure Holidays. Her top picks range from the 19th century architecture of Port Louis to La Citadelle – also known as Fort Adelaide – which was built to protect the harbour from sea-borne attacks. The seven-coloured earths at Chamarel are a fascinating natural phenomenon creating an eye-catching landscape. Bird-watching enthusiasts should

visit the former hunting estate transformed into a magnificent park at Domaine du Chasseur, now home to species such as the Mauritian kestrel. There is more bird watching to be enjoyed at the Black River Gorges National Park. Cathie adds that Grand Bassin – a sacred lake in the crater of an extinct volcano – stands out as a place of pilgrimage for the island’s Hindu population, while historic landmarks are to be found at Mahébourg (the former Mauritian capital and home to the Naval Museum) and Eureka House, a Creole-style house where visitors can enjoy a lazy tea.

Consultants should also remind visitors that Mauritius has a number of golf courses: Le Touessrok Golf Course, Gary Player Golf Course and Tamarina Golf Course.

World Leisure Holidays is offering seven nights at the Ambre Hotel from R17 385 (ex-JNB). Accommodation is in a standard garden-view room and the package includes return direct flights on Air Mauritius, return coach transfers, breakfast, lunch, dinner and selected drinks. Valid from August 8-31, and from September 24-October 12. From December 9-21, prices increase to R20 070 (ex-JNB). WLH is also offering an exclusive half-price opening special for Shangri-La Le Touessrok. It is priced at R23 370 for seven nights in a deluxe ocean-view room and includes return flights on Air Mauritius, return coach transfers, breakfast and dinner daily, all land and non-motorised sports, unlimited water skiing and daily entertainment. It excludes approximate taxes, passport and visa costs (if applicable), travel insurance and items of a personal nature. Valid from November 1-December 8.

Book it!

Port Louis offers endless shopping opportunities. Photo: wikimedia



TNW7056SD

Different destinations for different pastimesEACH of the Indian Ocean islands has its own attractions, creating appeal for different markets.

The Seychelles’ pristine beaches are often said to be among the most beautiful in the world. Key attractions include dive sites and the tropical vegetation and bird life. Since the Seychelles comprises many different islands, sea excursions and island-hopping are part of any trip. The islands are best suited to honeymooners, bird watchers, nature lovers and families with older children. They cater predominantly for the three- to five-star market.

Réunion is best known for its vast array of adventure activities and unique eco-systems (42% of the island is a natural World Heritage Site). Its active volcano is considered a major attraction. This makes it popular with outdoor and adventure enthusiasts of all ages and fitness levels, as well as clients who seek an island destination offering more than a beach holiday. As a French

colony, the destination offers a taste of France on South Africa’s doorstep, and boasts a rich cultural diversity that has given rise to a complex cuisine. Safe, and with good infrastructure, Réunion is considered a good option for self-drive holidays. The Mozambican islands can be described as a mini Maldives: tranquil and picturesque, says Zahedah Bhorat, product manager Mozambique, Holiday

Tours. Mozambique truly is a destination with a bit of something for everyone, from family holidays to indulgences for the privileged few, comments Michele Abraham, marketing and communications manager at the Minor Hotel Group. Mozambique offers exceptional angling and diving, bird watching, whale and dolphin

watching, kayaking and cruising. Its long beaches are renowned, as is its seafood-based cuisine. It’s most popular among the high-end market, especially honeymooners and couples, or families and friends travelling in groups.

“Zanzibar is ideal for people fascinated by different cultures, as the hospitality of the local Swahili people is truly unique,” says Chantelle Browne, product manager, Mauritius and Zanzibar, Holiday Tours. The destination’s architecture and cuisine recall its heritage, with traders from the Middle East drawn to the spice islands. Stone Town, a World Heritage Site, is particularly noteworthy in this regard. Couples and families alike are drawn to Zanzibar’s reef-protected beaches, which offer great diving and snorkelling. With their all-inclusive meal plans, resorts are recognised as being value for money. Boasting year-round tropical weather, Zanzibar is a three-and-a-half-hour flight from Johannesburg.

AfricaStay is offering the following Mozambique specials: Diamonds Mequfi Beach: four nights all-inclusive from R19 260pps (fly-in package) including flights and taxes. Valid July 1-31. Dugong Beach Lodge: five nights all-inclusive from R16 990pps (fly-in package for SA residents) including flights, taxes and transfers. Valid until June 30. Rates include 10% commission on accommodation.

Book it!

Exclusive Serenity welcomed Zanzibar White Sand Villas & Spa to its fold on June 1. The resort caters for the high-end market, with 11 villas (each with private pool), a fine-dining restaurant, rooftop lounge and bar. A resort pool and children’s pool, spa and watersports centre complete the facilities at the five-star establishment. Photo: White Sand Villas & Spa

Exclusive Serenity adds Zanzibar property

“The Mozambican islands can be

described as a mini Maldives.”

TNW7055SD


REPORT MOZAMBIQUE

Demand for travel to Mozambique is booming, thanks to business between SA and the Indian Ocean destination. Daniella Di Gaspero was invited to visit Maputo, courtesy of SAA and Serena Hotels.

TNW7061SD

SAA boosts frequencies to Maputo

SAA has upped frequencies to key African destinations by

24% as demand for travel into Africa soars. One of the key routes is Mozambique, which has seen a significant increase in travel from South Africa as trade relations grow.

In December, SAA increased frequencies between Johannesburg and Maputo by 24% from 17 to 21 weekly frequencies.

“The strengthening of these routes comes in the wake of positive load factors and increased traffic between the countries,” says SAA acting ceo, Nico Bezuidenhout. “Maputo is a star in our African route network and in keeping with the strategic objectives of our Long-Term Turnaround Strategy, we are focused on maintaining a commercially sustainable

African route network and on further expanding those star performing African routes.

“South Africa and Mozambique enjoy strong trade and social ties,” he adds. “The two countries have much in common, with Mozambique South Africa’s top trading partner in Africa.”

Mozambique’s GDP has showed robust growth, according to statistics from the African Development Bank. The progressive increase in coal production and the implementation of large infrastructure projects, coupled with budgetary expansion, are expected to continue to drive growth. The economy is expected to grow by 7,5% in 2015. “The sectors that will benefit from more favourable investments are those related to construction, business and

financial services, transport and communications, and mining,” the report said.

SAA, the leading carrier on the African continent, introduced flights to Maputo in 1937 when it began flying to what was then Lourenco Marques, with an experimental flight on July 18, 1937, using an Airspeed Envoy, which was to connect with the Imperial Airways Flying boat en-route from London to Durban, to pick up airmail. The service used the Junkers Ju 86 from May 5, 1938. After the war the De Havilland Doves were used on the service.

From humble beginnings the route has shown considerable growth, Nico says. Frequencies were increased late last year and SAA now serves Maputo with three flights a day, on A319 aircraft.

Johannesburg-Maputo:Flight Frequency Departs ArrivesSA 142 Daily Johannesburg 09h45 Maputo 10h50SA 143 Daily Maputo 11h35 Johannesburg 12h45SA 144 Daily Johannesburg 13h50 Maputo 14h55SA 145 Daily Maputo15h40 Johannesburg 16h50SA 146 Daily Johannesburg 20h15 Maputo 21h20SA 147 Daily Maputo 07h30 Johannesburg 08h40

Where to stay The Polana Serena Hotel is a five-star hotel in a residential district of Maputo, 15 minutes from Mavalane International Airport.

The five-star hotel, which was built in 1922, was renovated in 2010, fusing its old-world charm with modern amenities.

The hotel features 142 rooms, three restaurants: the all-day-dining Varanda Restaurant, the French-style Delagoa fine-dining experience accompanied by live music, and the Aquarius Sushi bar. There is also the Polana Bar.

The hotel also features the

‘Maisha’ Health Club and Spa, a swimming pool, extensive gardens, an exclusive residents’ lounge, a business centre, a beauty salon and three gift shops. The hotel also offers its own conference and social events suite, which features a ballroom.

What to doIt’s not all business when visiting Maputo. Travellers who want to learn more about the city’s history and culture can take part in a city tour, which lasts three hours and includes stops at some of Maputo’s most interesting heritage sites.

St Anthony's ChurchSt Anthony’s Church, which is close to the Polana Serena Hotel, is known for its unique structural design. Indian pioneers were among the first foreign settlers in Mozambique, with the Portuguese arriving in 1445. The architecture of the church reflects both Indian and Portuguese cultural influences. Museum of Natural HistoryThe Museum of Natural History features an impressive array of traditional Mozambican musical instruments and guests are greeted with a live performance by two locals. A taxidermy collection of African wildlife, including a timeline display of elephant foetuses, is also housed at the museum.

San Sebastian FortressThe fortress is near a fishing port and was originally built to protect the bay from invasions from Spanish and German colonialists. The fortress links Mozambique’s history with South Africa, as SA helped build the fort and the railway (Paul Kruger had plans to link Pretoria and Maputo by train). To arrive at the fortress, the tour group travels through downtown Maputo, past local shops and businesses, including the Maputo shopping centre. This shopping hotspot, in the shape of a ship, is the largest mall in Maputo.

Railway StationThe station, which is still operational, showcases the first train that travelled from Maputo to Pretoria. A highlight for tourists is the train bar in the middle of the station.

Local marketThere is a local market near the Polana Hotel, where travellers can purchase local products, such as jewellery, wooden sculptures, hand-made bags and clothing, and local fabrics. There is an option to extend the tour to include a seafood lunch at the docks, where guests can select fresh seafood and have it cooked on site.

JOBSCOMMUNITYNEWSBirths, deaths, marriages, promotions – we want to know! Please fax or e-mail TNW’s Natasha Schmidt, at [email protected] or (011) 327 4094.

QUICK READ FOR BUSIEST PEOPLE Wednesday June 17 2015 n 23

Appointments

Top jobs in Gauteng this week:

TNW7398

Senior Cons Jhb. Galileo fundi with 6 yrs in-house exp sought by leader in the industry! Sal R23 000 neg.

Outbound Incentives Cons Sandton. Well-travelled professional indiv with 5 yrs exp sought by est travel co. Sal R23 000 ctc.

Snr Groups/FIT Cons Sandton. Lover of Southern Africa? Min 4 yrs inbound exp req to take this team to new heights! Sal to R18 000 ctc.

Sales Executive Sandton. Winning team seeks sales hunter! Go getter attitude, work for major travel co! Sal R22 000 neg.

Tel: Cornelia / Kim 011 452 0204 [email protected]

Pick of the week

These adverts were selected from the vacancy section of www.travelinfo.co.za For more details contact [email protected]

brought to you by

TNW

7399

Intermediate Consultant – EdenvaleIndo Jet TravelIntermediate travel consultant to assist with corporate and leisure bookings. 3yrs + travel experience essential. GDS - Amadeus. Email: [email protected]

Global Client Manager – Johannesburg NorthProfessional Career ServicesOversee a portfolio of Client General Managers. Experience in similar position within TMC essential. Business management qualification. Email: [email protected]

Leisure Consultant – N/Suburbs, CPTQuantex Recruitment GroupLuxury inbound operator seeks professional intermediate level consultant with no less than 3 years’ experience. Leisure experience essential. Email: [email protected]

Leisure Consultant – UmhlangaLee Botti & AssociatesBecome part of this dynamic team and utilise your leisure expertise and “super star” sales skills. Email: [email protected]

Remuneration Assistant – Northern SuburbsEquity Connections ccHandle full functions of Payroll including leave, new appointments, terminations, third party payments etc. VIP Payroll experience a must. Email: [email protected]

Business Development ManagerFlight Centre Travel GroupProcurement of new business and lead generation. Minimum 3 years’ solid, proven sales experience in a travel environment. Email: [email protected]

Senior Corporate Consultant – Johannesburg – SandtonInfusion ConsultingMust have experience handling multi sector/complex/RTW/fares & ticketing. GDS: Amadeus or Galileo. CTC R22-27KPM neg. Email: [email protected]

Intermediate Consultant – Cpt – KenilworthProfessional Career ServicesDomestic/regional consultant. Galileo & Quicktrav. Corporate & leisure. Must be good and able to work under pressure. 6 month contract. Email: [email protected]

TOP Intermediate Consultant – S/Suburbs, CPTQuantex Recruitment GroupA go-getter with fantastic Southern & East Africa knowledge. Prior game lodge/safari experience required. 4+ years consulting experience essential. Email: [email protected]

German Speaking Specialist – Cape TownLee Botti & AssociatesCity based luxury East Africa tour operator seeks whizz to join their team. Product knowledge essential! Sal R25 000. Email: [email protected]

Senior Consulting – Roving – Western CapeEquity Connections ccSuit corporate expert with sound fares, fare-builds, ticketing, re-issues, international destinations knowledge. Minimum three years senior experience essential. Email: [email protected]

Wholesale Consultant (Permanent)Flight Centre Travel GroupThis position has a strong sales and customer service focus, and deals with all aspects of wholesale travel. Email: [email protected]

Operations Manager – Johannesburg – SandtonInfusion ConsultingMust have 5+ years’ in a similar role, experienced manager/leader of team leaders. Strong financial acumen. Leadership skills. CTC: R45KPM neg. Email: [email protected]

Intermediate/Senior Corporate Consultant – RivoniaWendy’s Travel PersonnelYour corporate consulting expertise will be appreciated by this leading travel concern - Galileo essential!!Email: [email protected]

Atta has appointed Advocate Louis Nel as its new African-based legal adviser.

Ayanda Mazibuko has been appointed new deputy gm of the Palazzo Hotel in Montecasino, Johannesburg. He was previously gm of Holiday Inn Elangeni for four years, followed by the Holiday Inn Pretoria, before transferring back to Durban as gm of Suncoast Hotel and Towers.

Airports Company South Africa has appointed a new group executive of corporate affairs, Refentse Shinners. This is a new position for Acsa following its leadership realignment programme. Refentse is part of Acsa’s executive committee and reports directly to company ceo, Bongani Maseko. In her new role she will supervise the movement of the old communications and brand management division to the new division, corporate affairs. Refentse was previously corporate affairs manager for South African Breweries, north region.

Ready, steady, ski!

Club Travel consultants braved the cold and enjoyed an exhilarating experience skiing in Italian Alps! Before heading to the 4T Club Med Cervinia Resort, agents stopped over in the historic city of Istanbul, where the group enjoyed shopping and delicious baklava. “Nothing beats the feeling of skiing down the slopes with a cold breeze rushing against your face and the sense of accomplishment that comes with it!” said Tatum Alexander, pictured here with (from left): Lucinda Tyler, Jean-Pierre Brink, Genine de Witt, and Tracey Visscher.

Based at Bedfordview Office

Primary focus is to generate new business and grow existing business

Essential competencies required:

• Matric & Tertiary Education

• Minimum of 4 years sales experience

• Proven sales track record

• Excellent communication skills written, verbal and presentation

Provided you meet the above mentioned key requirements, email [email protected] before close of business 24 June 2015

Air Mauritius reserves the right to reject CVs that to do no meet the required criteria.

Business Development Sales Executive for South Africa outlining areas & Southern Africa region

TNW7400

Principal accountabilities:

• Key Account Management

• New Business Acquisition

• Attaining set Revenue Targets & Market Share Growth

Sabre has appointed Richard Addey country director for South Africa. Richard joins Sabre with more than 14 years of global, blue-chip IT experience gained in sales and leadership roles where he was responsible for developing new regions and markets. He has spent the past eight years in Africa, most recently as area manager for Smart Technologies, based in Johannesburg and Paris. He previously worked at NEC Computers Europe, Middle East and Africa, and NEC Corporation in Tokyo. “Richard brings deep knowledge and expertise of the African market, as well as an acute understanding of how to apply technology to drive growth, profitability and differentiation,” says Dean Bibb, Sabre’s vp for Middle East and Africa.

Sabre appoints country director


TNW7067

It’s something agents will have to get used to I’ll convince clients to book with another airline

Will you tolerate Lufthansa’s new booking fee of R218 for every ticket issued by the GDS or move business to other carriers?

No thanks, Lufthansa!

To the point

TNW7073SD

12%

88%

The Birchwood Hotel and OR Tambo Conference Centre has introduced the ‘Recharge Package’, which offers travellers with lengthy stop-overs the opportunity to catch up on sleep or work at the quiet, exclusive Silverbirch wing of the property. Rates start from R499 for a five-hour stay in a comfortable room or R999 for the night. The package includes use of the hotel facilities, bars and restaurants, free transfers between Birchwood and OR Tambo airport, and a R100 Mangwanani Spa voucher. Birchwood Hotel and OR Tambo Conference Centre director, Kevin Clarence, kicks back. Photo: Shannon van Zyl.

SAA questions Comair’s agent incentives

override agreements with travel agents. According to SAA, Comair’s current incentivisation scheme is similar to SAA’s in 2005.

Erik Venter, ceo of Comair, argues, however, that SAA still has approximately 70% of domestic sales through BSP, making it impossible for Comair to be deemed dominant in this market segment. “Furthermore, the conditions imposed by the Commission on SAA were specific to SAA.”

This move by SAA comes as Comair is consulting legal counsel to decide whether it will appeal the High Court ruling that dismissed the carrier’s legal challenge of the R5bn government guarantee granted to SAA.

Judge Hans Fabricius dismissed Comair’s challenge saying the ministers acted legally in their decision to grant government guarantees for SAA.

He said the ministers needed to take into account the consequences for the

economy if SAA could no longer function.

The consequences of the judgment should be of great concern to taxpayers, Erik says. “The ruling confirmed that the Minister of Finance has no obligation to record the rationale for his decisions and that government does not have to take its own policies into consideration.” He adds that, in a nutshell, SAA can receive unlimited guarantees without any expectation of the airline ever repaying the resulting loans.

From page 1

Relax and recharge

Comair eyes ChinaDorine reinstein

AT A time when SAA has pulled its loss-making China route and Air China

has delayed direct flights to Johannesburg, Comair is exploring “possibilities” with China’s HNA Group.

The group, which includes flagship carrier, Hainan Airlines, recently acquired a 6,2% shareholding in Comair from the Thelo Consortium, Comair’s only BEE partner, for R160m.

Erik Venter, ceo Comair, told TNW: “Comair is honoured to

have HNA International, which owns China’s fourth-largest carrier, Hainan Airlines, as one of its investors and we look forward to exploring whether there is any potential work we can do with our new Chinese shareholder.”

At this stage, however, Erik says HNA’s investment has no impact on Comair’s operations and no codeshare agreements have been put in place.

Although Comair is a well run and profitable airline, it is unlikely that HNA invested in it purely for financial return. The two carriers could have great

potential to provide additional feed traffic beyond SA, says Linden Birns, md of Plane Talking. “Comair’s kulula.com operation now serves Nairobi. It is probably not coincidental that last October Hainan requested approval to open nine new long-haul routes, including Nairobi, which would be its first African gateway.”

HNA was rumoured to be in talks about a stake in SAA, which SAA denied. HNA has already invested in two other African carriers, Africa World Airlines in Ghana and Astral Aviation in Kenya.

SAA and Virgin Atlantic will end their codeshare in September, which has existed since 2004. A date has been fixed, September 26, on which the airlines will terminate the codeshare on domestic routes, SAA spokesperson Tlali Tlali told TNW. “As we do not codeshare on any trunk routes, this will effectively terminate the codeshare.” Virgin is currently rebooking all passengers on cancelled codeshare flights on to the SA operating flight. Passengers booked on flights for travel up to and including September 26 are not affected. “Going forward, we will have a relationship with SAA on an interline basis as part of our commitment to the Johannesburg route,” said Darrin Thomas, marketing and communications executive of Virgin Atlantic.

vote now! lufthansa –...

Documents