GO BEYOND THE BUSINESS PHONE SYSTEM

VonageBusiness Cloud

Robust, intuitive, and small business friendly.

Welcome to Vonage Business Cloud, the cloud-based business phone system that will improve your business and empower your team to seamlessly connect via voice, chat, text messaging and video, virtually anywhere.

FLEXIBLE WORKING

Integrate your fixed, mobile and portable devices. Manage calls from anywhere with Vonage’s powerful apps. Work smarter, collaborate easier and take care of business on the go, with a single number across all of your devices.

IMPROVE EFFICIENCY AND LOWER COSTS

Your phone system will be connected to the Vonage cloud using your own fixed and mobile broadband connections. Being cloud-based means you’ll avoid the upfront costs and maintenance fees associated with traditional phone systems. With our unlimited UK and international call plans, you’ll save on communications costs too.

Business benefits at a glanceCheck Clear calling, with HD voice

Check Easily scales as your business grows

Check Professional call handling and routing features

Check Work anywhere – mobile and desktop apps seamlessly enable remote working

Check True collaboration with Amazon Chime

Check Improve productivity with integration to your business applications

Check Simple, fast set-up with 24/7 customer support

The phone system that delivers

32

17+YEARS EXPERIENCELEADERS IN UCaaS†

$1Bn°

ANNUAL REVENUE

700k+BUSINESS

USERS

3,000+COMPANIES MOVE TO VONAGE EACH MONTH

530k+DEVELOPERS WORLD-WIDE USE OUR APIs

5Bn+API CALLS ANNUALLY

QUALITY OF SERVICEOur best-in-class technology and expertise is paving the way for better quality of service across any network connection.

EASY SET-UP AND USEOur phone features and business communications solutions are easy to set up, intuitive to use, and simple to upgrade.

VONAGE IS A PIONEER IN CLOUD COMMUNICATIONS

2017 Competitive Strategy Innovation & Leadership Award

2018 Internet Telephony Product of the Year Awards

2017 FierceTelecom Innovation Award

2018 Circle of Excellence Award

Our customers love us. Our technology rocks. And innovation is in our DNA.

Unrivalled experience in cloud communications

HOW CAN WE MAKE YOUR WORKDAY BETTER?

24/7 SUPPORT We provide customer support services that help you communicate in smarter and more efficient ways.

Our communications software is used by thousands of businesses, including some of the largest global companies, to create better business outcomes - more dynamic employees, happier customers, and lower costs.

† Unified Communications as a Service (Vonage’s hosted and managed service). ° Based upon Vonage’s quarterly earnings releases from Q1 2017 through Q4 2017.

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The Vonage advantage

MOVE YOUR COMMUNICATIONS TO THE CLOUD

Vonage Business Cloud is the ideal solution for organisations seeking the convenience and innovation that cloud-based technology can provide, as well as cost-saving benefits.

WORK FROM ANYWHERE

Using a range of handsets, together with mobile and desktop apps for laptops, staff will always be in touch - in the office, on the move or when working from home.

CONTROL CALL USAGE

You can mix and match the services required for each team member. Whether an individual requires unlimited inclusive calls, or they mainly receive calls, we will ensure they are on the correct plan and you don’t pay for a service you don’t need.

PHONE NUMBER MIGRATION

Vonage will take the hassle out of transferring your existing numbers to the new system. Our well-proven process will keep you connected.

SLICK CALL HANDLING

Call handling features such as Call Queue, Call Group and Follow Me, combined with our Mobile App, will ensure your customers reach the right person, wherever they are.

CONFERENCING AND COLLABORATION

Amazon Chime is included in our solution. It combines voice and video conferencing with the ability to share screens and files - inside and beyond your organisation.

CALL MONITORING AND RECORDING

Monitoring helps support your team during calls. You can record some or all of your calls for security, training or compliance purposes. This can be company-wide or on-demand.

INTEGRATE YOUR CRM APPLICATIONS

Connect Vonage Business Cloud to a range of business applications including Salesforce and Office 365. Make information available when answering calls or simply add information to your business records.

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Work smarter with Vonage

Build the package to suit your business

Choose your plansPick the ideal mix of packages for your team. Each person can have the features and minutes that are perfect for them and keeps costs low.

1 Select your phonesChoose from a wide range of phones, or just use our apps on smartphones or other devices.2 3 Choose your numbers

Pick new numbers for the company, or all of the team - or move your existing numbers to Vonage.

POWERFUL CONFERENCING MADE SIMPLEWith Amazon Chime, you’ll get reliable online conferencing with enterprise-grade features that give you the control you need today - and as your business grows. The best part? It’s totally frustration-free.

NEVER MISS AN IMPORTANT CALLCalls to your office number also ring on your Mobile App. So away from your desk doesn’t mean out of touch.

ENJOY BUSINESS PHONE FEATURES ON YOUR MOBILEYour calling features are available anywhere when using the Mobile App.

KEEP PERSONAL AND BUSINESS PHONE USE SEPARATEKeep personal mobile numbers private and avoid personal and business call costs becoming mixed.

TAKE THE OFFICE PHONE DIRECTORY WITH YOUAccess the company phone directory and business contacts from your mobile phone.

VONAGE BUSINESS CLOUD MOBILE APP

When you make calls on your Mobile App, your caller ID shows your business number, so personal mobile numbers are kept private and you project a professional business presence, even when you’re not in the office.

Amazon Chime provides an easy-to-use suite of conferencing and collaboration tools. With Vonage Business Cloud, it brings your employees closer together to connect, share information and work collaboratively. And all at no extra cost.

PUT YOUR DESK PHONE ON YOUR LAPTOPAll your phone features are available on your Mac or PC.

SIMPLE TO USEJust plug in a headset or use your laptop’s microphone and speakers.

CONTROL YOUR SERVICEUse the Desktop App to forward calls, listen to call recordings, access voicemail messages, etc.

VIEW CALL STATUSSee the status of all users on the system.

VONAGE BUSINESS CLOUD DESKTOP APP

The benefits of an office deskphone, on your smartphone.

Works with Android phones and iOS devices

Check Included with all Vonage plans

Check Audio, video and web conferencing

Check Share screens with your colleagues

Check Attach files in real time

Check Chat and messaging capability

Check Join meetings instantly with a single click

Check Meetings call you – no need to scramble around for conference call details, Amazon Chime calls you at the start of the meeting

Check Meetings call you back – if you drop out of your conference, Amazon Chime will call you back

Check Personal, easy-to-remember meeting links

Check High quality audio and video

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Connect. Collaborate. Anywhere.

AMAZON CHIME CONFERENCING - NEW IN THE UK

Works with desktop and mobile devices for improved customer experiences

Sophisticated analyticsHELP YOU MANAGE PRODUCTIVITY

Save time and be more productive starting with screen pops. Automatically log incoming and outgoing calls, create contacts and cases. Capture call notes, and view real-time user activity reports.

SALESFORCE CRM INTEGRATION

Automatically log incoming and outgoing calls. Capture candidate call notes to improve productivity, save time and enhance client and candidate satisfaction.

BULLHORN STAFFING AND RECRUITING SOFTWARE

Vonage for G Suite allows you to seamlessly integrate your Gmail, GChat, Google Hangout and more with your business phone system to maximise day-to-day business operations.

G SUITE INTEGRATION

Check Business Intelligence Gain insights and streamline business processes with new advanced reporting capabilities

Check Company Summary - Review graphical summaries and full details of company call activities. Reduce talk times, optimise call resolution and pull information dynamically for optimum management and visibility

Check Full Report Views - Review trends or graphical charts for both in-depth or at-a-glance analysis

Check Automated call logging Automated call logging automatically logs all incoming and outgoing calls through Salesforce when the caller ID or selected number is matched to a Salesforce contact or lead.

Check Call tagging and note taking Add tags and notes for inbound and outbound calls.

Check Inbound/Outbound screen pops Screen pops open to let you know who is calling and why. Missed call screen pops also allow you to follow-up quickly so you never miss a sale.

MORE BUSINESS PRODUCTIVITY THAN EVER

Empower your employees, elevate your customer experience, and boost your bottom line by integrating your cloud phone system with CRM, collaboration, and business productivity applications - in one unified platform.

Seamless integration with Salesforce* and other cloud-based applications

* Salesforce integration is included with the Vonage Business Cloud Ultimate plan.

Office 365 integration helps you get more out of Office Contacts and Tasks. Use Click-to-Call and automatically log all calls; tag calls in Outlook Tasks with notes; and automatically sync contacts.

OFFICE 365 INTEGRATION

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Make your team more productive

Select Professional Ultimate

Cost per month (per user) £9 £12 £16

Calls to UK landlines (per minute) 10p Unlimited1 Unlimited1

Calls to UK mobiles (per minute) 10p 10p Unlimited1

CONTROL YOUR PRIVACY

Call Screening Check Check Check

Do Not Disturb Check Check Check

GIVE GREAT CUSTOMER SERVICE

Virtual Receptionist Check Check

Call Recording: On Demand Check Check

Call Recording: Company-Wide Check

Call Groups Check Check Check

Call Queue Check Check

Call Whisper Check Check

PERSONALISE YOUR BUSINESS

Tailor your phone system for each extension user, choose any combination of plans to meet the individual needs of your team.

1. Unlimited and inclusive calling applies to UK landline numbers starting with 01, 02 and 03, and UK mobiles on major UK mobile networks (Vodafone, O2, EE, Three, Virgin mobile (EE), Asda mobile (EE) and Tesco mobile (O2)).

Admin/User Portal Check Check Check

Music On Hold Check Check Check

Virtual Receptionist Check Check Check

Voicemail Check Check Check

WORK ON THE GO

Call Forwarding Check Check Check

Call Flip Check Check Check

Desktop App (Windows/Mac) Check Check Check

Mobile App (Android/iOS) Check Check Check

Voicemail to Email Check Check Check

COLLABORATE WITH COLLEAGUES

Amazon Chime Conferencing Check Check Check

Call Monitoring Check Check

Salesforce and other integrations Check

UNLIMITED INTERNATIONAL CALLING TO OVER 60 COUNTRIES

UNLIMITED CALLS TO LANDLINES IN 30 COUNTRIES

Andorra

Argentina

Brunei

Bulgaria

Colombia

Costa Rica

Croatia

Cyprus

Dominican Rep.

Estonia

Martinique

Gibraltar

Guadeloupe

Hungary

Iceland

Ireland

Japan

Luxembourg

Malaysia

Morocco

New Zealand

Peru

Romania

Russia

San Marino

Slovakia

Slovenia

South Africa

South Korea

Switzerland

Turkey

Venezuela

UNLIMITED CALLS TO LANDLINES AND MOBILES IN 32 COUNTRIES

Australia

Austria

Belgium

Bermuda

Brazil

Canada

Chile

China

Guam

Czech Republic

Denmark

Finland

France

Germany

Greece

Hong Kong

Indonesia

Italy

Malta

Mexico

Netherlands

Norway

Poland

Portugal

Puerto Rico

Singapore

Spain

Sweden

Thailand

United States

US Virgin Islands

Vatican City

If your business has overseas offices, or needs to communicate with countries around the globe, you will find our low-cost international calls package ideal. You can select which phones require the optional international package - even if it’s just one.

VONAGE WORLD PACKAGE INTERNATIONAL CALLING

£5.00per month, per user

Add an international calls package

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Vonage Business Cloud plans

SPEAK TO EXPERTS The people who are actively working on Vonage Business Cloud are your business support team. They’re Vonage technicians and they know better than anyone how to answer your questions.

QUICK QUESTIONS? NO PROBLEM. You can call, email, or visit our online support centres. We even offer customer portals with knowledge base articles that can help you find answers 24/7.

OnboardingWe make sure that you and your team are aware of how to get the best out of Vonage Business Cloud. We’ll help you set-up the features you need so they work the way you work.

Set-upWe appreciate that you want to spend time working on your business, not your phone system. So, Vonage Business Cloud is easy to set-up. From phones delivered ‘ready-to-go’, to helpful set-up calls, we’ll get you started, fast.

Notify and trainShare new features, training and events, and provide product demos, technology updates and best practices.

ReviewRegular business reviews to ensure the quality service matches your expectations.

24/7 SupportOur specialist team provide round-the-clock customer support for any account and technical questions.

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Outstanding customer support

vonage.co.uk/business

To discuss your needs with a Vonage Business Cloud expert call:

0207 993 9000or visit: vonage.co.uk/business

Prices shown in this brochure exclude VAT and are correct at the time of publication but may be modified from time to time.

Terms & conditions apply, see: www.vonage.co.uk/terms

Vonage® is a registered trademark of Vonage Marketing LLC.

© 2018 Vonage Marketing LLC. All Rights Reserved.

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