Volunteer Training

SNAP/Credit/Debit At the Market

Brief Snapshot of Training Intro to the Market Volunteer

Responsibilities The Token System Lingo Making Transactions End of Market Duties Questions

What is the WDFM? The Waco Downtown

Farmers Market is a year-round riverside market, located at 400 South University Parks Drive. Since November 2011, the Market has been and will continue to be open every Saturday from 9:00am to 1:00pm, featuring the best local agricultural producers and artisan vendors within 150-miles of Waco.

Volunteer Responsibilities Help set-up Welcome

Booth (banners, signs, tables, tent)

Answer questions related to WDFM

Sell tote bags Operate wireless

terminal Track tokens

Volunteer Shifts 8:00am-11:00am

Set up tables, tent, booth

VB: free drink 10:30am-1:30pm

Take down tables, tent, booth

VB: free drink All Day – 8-1:30pm

VB: free meal

All shifts: Answer ??? Track tokens on

reporting sheets Process cards Hand over receipts

VB=Volunteer Benefit

The Token System Many farmers markets use a color-coded

wooden token system for Credit/Debit/EBT transfers.

Why Tokens? Opportunity to reach additional consumers, adding

sales potential to farmers Second token helps create a new economy in the

market building retail excitement Second token reduces stigma for EBT token users

Lingo To Know EBT - Electronic

Benefits Transfer SNAP - Supplemental

Nutrition Assistance Program

Lonestar Card - A plastic card that acts like a debit card for approved Texas residents to receive SNAP benefits

POS – Point of Sales (terminal system)

Credit/Debit Token $1, $5, $10

values Doesn’t expire Vendors may give

change back Valid for all

Market products Redeemable back

through market manager

Making a Credit/Debit Transaction

Credit1. Swipe Card2. Key Credit3. Key in Amount4. Press Enter5. Hand over

Tokens 6. Hand over

Receipt

Debit1. Swipe card2. Key Debit 3. Key in amount4. Enter Users PIN5. Hand over

Tokens6. Hand over

Receipt

SNAP Token $1, $5, $10 values Specifies SNAP Doesn’t expire No change given Valid only on SNAP

authorized products

Redeemable back through market manager

Making an EBT transaction1. Swipe Card2. Select SNAP (down

arrow)3. Select ‘Food’ (up

arrow)4. Enter Sale Amount5. Enter Users PIN6. Done!7. Hand over Tokens8. Hand over Receipt

SNAP Purchases* YES

Milk and Cheese Fruits and Vegetables Seeds and Plants (used

to grow food) Bread and Baked

Goods Meat Jams and Jellies Flour and Nuts Honey

NO Alcoholic

beverages Tobacco Goat milk soap Prepared foods

(including crepes ) Other non-food

items

Oh, SNAP?! (a quick background on why and what)

a (very) brief history:Starting in 1994, the federal food stamps program switched from paper coupons to EBT on a Lone Star card – which can be swiped through a POS system.

The first Food Stamp Program (FSP) started back in 1939 – in order to make sure “unmarketable food surpluses were distributed to the those affected by widespread unemployment.”

For more information: http://www.fns.usda.gov/snap/rules/Legislation/about.htm

why farmers markets? Expand opportunities for

everyone to purchase just-picked produce, wholesome meat, dairy, and bread.

Increase economic market for farmers and vendors.

Create a more just and sustainable local food economy with access for all!

End of Market* Cash out vendors Collect vendor

booth fees Complete Token

Reporting Forms

Don’t Worry If you can figure out your iphone, you

can figure out a POS! If you want to study up, you can log on

to http://www.fmpayments.com where all procedures are covered.

We will also have a binder at market for the most common transactions.

If you need help, ASK!

Other Volunteer Tasks Set up the Market – 7:30am-8:30am Tear down/Clean up the Market –

12:30pm-1:30pm Traffic Control – 8:30am-12:30pm Market Clicker – 8:30am-1:00pm Photographer – 9am-10am Get creative and make suggestions!

Questions?

Peruse the FAQ section of the WDFM website for general questions:

http://wacodowntownfarmersmarket.com/faq/

Bethel Erickson-BruceWDFM Market Manager

Cell: 254.498.8790Email: ugcbethel@gmail.com