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Page 1: Vodafone Business Services - Vodafone Mumbai - Prepaid · PDF filepowered by Vodafone Business Services - goes over today’s ... departments do not take mobile strategies seriously

VodafoneBusinessServices

Page 2: Vodafone Business Services - Vodafone Mumbai - Prepaid · PDF filepowered by Vodafone Business Services - goes over today’s ... departments do not take mobile strategies seriously

About the surveyCIO magazine’s State of the Work Place 2014 Study - powered by Vodafone Business Services - goes over today’s mobile, dispersed yet connected workforce; how it is transforming organisations, and the enterprise IT response to Millennials, Mobility, Security, Collaboration and the Consumerisation of IT. With participation from over 400 mid-sized, large and extremely large organisations, the State of the Work Place 2014 comprehensively and holistically chroniclesIndia’s fast-changing corporate ecosystem and theimpact that it is having on how information andinsight are delivered and consumed.

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Survey methodologyThe State of the Work Place Survey 2014 was administeredonline over two weeks in January 2014. Four hundred and two Indian IT leaders participated. 24% of respondents were from organisations with annual revenues of over `10,000 Crore; 37% from enterprises between `2,000 Crore and `9,999 Crore; 39% from organisations between `500 and `1,999 Crore. A cross-section of Indian industry participated. CIO editors ensured all participants are bonafide IT leaders. All responses were gathered using a secure server with all individual data kept confidential. The degree of error is +/- 5.5% at a 95% confidence level.

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MobilityCHAPTER 1

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MobilityMobility in the enterprise promises to offer enticing productivity gains, yet it continues to erode the traditional top-down model of enterprise IT control. In 2014, companies will continue to face the challenges introduced by user driven adoption of new hardware, apps, and cloud services. Most organsations will need to solve security challenges in order to offer enhanced productivity to employees.

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Why Go Mobile?

39%

Location Awareness

40%

Dealer / Distribution Enablement

45%

Video Conferencing

46%

Supply Chain Tracking

50%

Sales Force Automation

56%

Payments & Transactions

22.2%YES

NO. BUT CONSIDERING

35.3%

NO42.5%

72%

Permission to usepersonal devices at work

Mobility

YES55.7%

NO44.3%

Deployment Status of Mobile Device Management (MDM) Solutions

A majority of Indian CIOs are open to the idea of implementing a mobile device management solution with more than 20% who are already on it and about 36% who are considering to go mobile this year.

In the battle of the enterprise-ready mobile OS and pursuit of corporate-grade security and manageability, IT teams are still looking for the ‘holy grail’ of mobile OS’s. Until then, most organisations do not want to

base their mobile journey on a single OS.

Even today, mobility initiatives are increasingly rising on the radar for IT leaders after a relatively slow start last year. More than half of Indian IT executives found payments and transactions over the mobile platforms as the biggest value driver in the enterprise. About half of them also find sales force automation and supply chain over the mobile network, the best pathways to gain ROI.

All CIOs are currently fighting the biggest mobility challenge of empowering users with choice along with ensuring organisational data security, as more than 56% of them allow employees to use personal devices at work.

will not base their mobile strategy on a single OS

Gearing Up for Mobile Devices

Productivity vs. Security

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43.6%

15.7%

12.1%

11.8%

9.2%

7.5%

Limited Support

No Support

Support All Devices

Support for Company Devices

No Defined Policy

Personal Devices Prohibited

MobilityTop 5 Platforms Supported Across the Enterprise

77.1%

62.7%

59.2%

45.4%

9.8%

61%

The new mobile market will push corporate IT departments to move faster

than they were accustomed to. Unlike last year, more IT teams will aim to mature in

their mobility journeys in 2014.

will complete mobilityinitiatives this fiscal

Thanks to its popularity with the end users, the Android OS is the most popular mobile platform with more than 75% of Indian enterprises currently supporting it within their companies. The Android is closely followed by Blackberry and the iOS, although the adoption rates of Windows mobile has picked up pace in the last year.

Android Trumps iOS, Blackberry

Support for Employee-Owned Mobile Devices and Permission to Access Business Applications

Owing to business-security risks, a majority of Indian organisations still provide only limited support to employee-owned mobiles across the enterprise.

Cautious Steps

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Consumerisationof IT

CHAPTER 2

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Consumerisation of ITInstant messaging and SMS have characterised communication among millennials, and now, the trend has extended itself into the modern enterprise. That's great for employees, but it limits IT control over corporate communications. That’s why, Indian CIOs see a growing demand for support of personal devices within the work place, which brings up security, management and integration issues with other enterprise tools.

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Top Concerns withConsumerisation of IT

Policy at Workplace

Consumerisation of IT

Potential Theft of IP

Compliance Issues

Security Breaches

Additional Overheads

Possible Loss of Customer Data

No Concerns

55%

53.7%

52.4%

48.5%

45.6%

6.8%

Top Benefits of Consumerisation of IT

35.8%Support a

Limited List of Devices

33.1%Plan to put a

policy in place

6.7%No plans to implement a policy

6%Provide support for all devices

18.4%No support for personal devices

64.2%Improved

Productivity

53.6%Better Access to

Information

44.4%Better Internal Collaboration

41.4%Improved Customer Service

39.4%Better EmployeeSatisfaction

8.9%Risks Outweigh any Benefits

Enterprise mobile adoption may hit a low if IT departments do not take mobile strategies seriously. While only about 36% of Indian enterprises have laid out mobile policies to support a limited list of devices, others do not plan on supporting personal devices or even set up a policy in place. 33% of CIOs, however, plan on setting up a mobile strategy in the future.

The immediately apparent benefits of consumerisation which results in increasing credibility of the IT department has pushed many CIOs to bring about larger scales of adoption. A high improvement in employee productivity and enhanced access to information are just some of the popular benefits that act as drivers.

With Consumerisation of IT, CIOs are facing new pressures to support and secure new platforms, devices, and apps. The top challenges are as follows.

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Consumerisation of IT

8%

17.3%

18%

30.8%

38%

80.7%

90.2%

Other Enterprise Apps

CRM

ERP

Collaboration

Social Media Apps

Phone Calls

Email

Most Common Business Tasks performed using Personal Devices

Most Commonly Used Personal Devices Smart Phones Reign SupremeSmartphones are undoubtedly the favourite mobile devices across mobile devices, and across platforms.

74.7%

43.5% 32.8%

0.%

10%

20%

30%

40%

50%

60%

70%

80%

90%

SmartPhones

Tablet

Laptop

End User FavouritesContrary to popular belief that smartphones may bring up app usages, Email and Phone calls are still the most performed business tasks using personal devices.

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CollaborationCHAPTER 3

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CollaborationProbably the most popular enterprise technology in the Indian market place, collaboration has come a long way since it was first introduced in the form of Email. Not surprisingly, Email is still the most favoured collaboration tool owing to its manageability and security features. With the advent of both, quantity and quality, of mobile devices within the work force, most IT leaders have realised that social collaboration will effect some improvement in the enterprise in the immediate future.

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Top Goals of Collaboration StrategyThe Push towards Collaboration

Collaboration

Improve Decision Making

Reducetime to market

Improve Recruiting& Retention

No defined GoalsReduce Cost

76%

53%49.7%

15.7%9.7%

Future Value of Collaboration

Top Devices for Collaboration

Company Laptop

Company Desktop

Company Smartphone

Employee owned Smartphone

Company Tablet

Employeeowned Tablet

88.9% 84.3%54.4% 45.6% 44.9% 30.8%

The current enterprise market is slowly realising the rise of the modern work environment which is disconnected, more complex and global. Collaboration within the enterprise promises to address this challenge, as Indian CIOs look to improve their end user decision making process, reduce costs and time-to-market with a collaboration strategy in place.

Not surprisingly, most internal collaboration still takes place off devices rolled out by the organization itself (company - supplied notebooks, desktops, and smartphones).

Anticipated Business Impact with Collaboration Tools in Next 18 Months

CIOs have quickly realised that social collaboration is less a technological pursuit and more a ‘people’ initiative. Most of them remain hopeful that social collaboration will effect some improvement in the enterprise in the next 18 months.

Some Improvement

Big Improvement

No Change in Impact

Negative Impact

53.5%

31.4%

13.2%

2%

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CollaborationTop Tools for Collaborating with External Stake-holders

Top Reasons that Hinder Collaboration

0%

10%

20%

30%

40%

50%

60%

Limited Access Organisation Culture User Behaviour Security Policies

55%

42.6%41.1%36.5%

Changing Dynamics

Top Collaboration Concerns

The most basic collaboration tool today, still is, Email. But, since the tool isn’t bounded by specifics like data size and projects, organizations are constantly on the lookout for better collaboration tools; Skype and Linkedin being the most popular of them all.

Although collaboration has moved from a ‘nice-to-have’ to a necessity at the work place, enterprise security policies act as the main barriers that prevent social tools from flourishing. User behaviour, organisational culture and access restrictions are some of the other concerns that are hindering collaboration currently.

0

20

40

60

80

100

GoogleTwitterMicrosoftSharepoint

FacebookLinkedInSkypeEmail

94%

38.1%31.8%

19.9%13.9% 12.3%

34.4%

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Follow us

/company/Vodafone-India @VodafoneIN_VBS

Join the coversation using #ReadyBusiness

To become a Ready Business: Log on to www.vodafone.in/readybusiness

or call us on 1800-212-5555