Vocabulary: Chapters 1, 4, 15, and 16

Chapter 11-Audience-centered approach dilema

-type of communication where a speaker analyzes the audience to determine the content, language usage and listener expectations.

2-Code of ethics lapse-Standards of behavior that are expected, accepted and tolerated. Society drives its ethical values from its culture, religion or even laws.

3-Communication barriers intellectual property-specific items that can distort or prevent communication within an organization

4-Corporate culture communication model-refers to the beliefs and behaviors that determine how a company's employees and management interact and handle outside business transactions

5-Decoding stakeholders-group or organization that has interest or concern in an organization

6-Encoding workforce diversity-similarities and differences among employees in terms of age, cultural backgrounds, physical abilities and disabilities, race, religions, sex and sexual orientation

7-Ethical communication-keeping privacy of customers and employees

Chapter 41-direct approach

-when the audience will be neutral or positive about your message. mandates that you leads off with a summary of your key findings, conclusions, and recommendations

2-general purpose-the goal the speaker wishes to accomplish with his speech.

3-indirect approach-the evidence is presented first, leading therefore to the main idea. this is the inductive argument.

4-journalistic approach-the activity of gathering, assessing, creating, and presenting news and information.

5-medium-the thing by which or through which something is done

6-scope-the normal functioning area of this subject

Chapter 151-applicant tracking system resume

-is a software application that enables the electronic handing or recruitment needs

2-chronological resume networking -contains an objetive and/or career summary statement and chronological listing

3-combination resume-combination the two types of resume, firs the functional resume

4-functional resume -highlight your abilities, such a hiring, managing or coaching

Chapter 161-applicant letter interview

-is a formally written one page letter that accompanies a resume and other request documentation in application for a job or academic program

2-behavioral interview-technique whereby the applicant is asked to describe past behavior in order to determine whether she is suitable for a position

3-employment interview-conversation between a job applicant and a representative of an employer wich is conducted to assess whether the applicant should be hired.

4-open-ended interview-is a way to gathering information from people. an interviewer ask questions of a participant, who then answer those questions.

5-situational structure -person or thing in regards to surroundings or circumstances.