VITAL SKILLS FOR DEVELOPING

RELATIONSHIPSREQUIRES MUTUAL

EFFORT

Communication Skills

2 categories

Verbal

Listening skills Writing skills

Speaking skills

Nonverbal

Appearance Actions

Body language Personal space

Communication is a 2 way street

Sending Messages Receiving Messages

Verbal communication skills

Listening-Requires effort- Majority of communication is listening- Types of Listeners:Active listeners, Passive listeners, Defensive

listeners, Narrow listeners, Selective listeners

- Requires good senders and receivers of messages

Methods of communication used in a typical school day

LEARN TO LISTEN

DRIVE

How to be an Active Listener

Ask questions to clarify the messagePay attentionBe interestedBe patientKeep the speaker in mindStay focusedUse reflectionListen to tone of voice

Bell Ringer – Dec. 17, 2010

On a piece of lined paper with your name on the top line and the date, respond to the following:

(you have until 10:35 to complete and turn into the basket)

1.List 5 ways to be an active listener and discuss three advantages in relationships of active listening. Be sure to identify the type of relationship when discussing.

2.What does “It takes DRIVE to listen” mean?

Blockers to Communication: Most barriers are psychological not

physiological

Prejudices & Stereotypes

Poor Listening skills

Poor Speaking skills

Lack of understanding cultural differences

Preaching

Coded MessagesGender DifferencesBlamingDivertingOrderingRidiculing

Levels of Communication

1. Cliché conversation – no sharing 2. Sharing of information but not revealing

own opinions, ideas, feelings3. Sharing of information and your own ideas

and opinions but not your feelings4. Sharing of feelings and emotions with ideas

and opinions5. Peak communication of sharing feelings,

emotions with the highest level of trust

Levels of RelationshipsLevels of Relationships Levels of CommunicationLevels of Communication

Correlate the levels of communication with the levels of Relationships

Develop Good Speaking Skills

1. Keep the listener in mind2. Keep messages short and to the point3. Be considerate of other’s feelings4. Be open and honest5. Respect the listener6. Be positive7. Check to be sure your message is being

received accurately

Speaking Skills

the way you speak – tone of voice, pronunciation, enunciation

Speak clearly to express your thoughts, feelings, ideas to others

How to Start a Conversation

1. Ask questions – open ended questions – one that require more than a yes/no

2. Make a sincere compliment3. Mention something you think you might

have in common4. Discuss more than one topic

How to make friendsHow to make friends How to start a conversationHow to start a conversation

Correlate: How to make friends with how to start a conversation

Tone of Voice

PassiveAggressiveAssertive

I-Messages

Lets the other person know how you feelLets the other person know what behavior is

making them feel that wayLets you let them know what behavior you

expect

I feel >>>>>>>>>>>>>> when you>>>>>>>>>>I would like it if

you>>>>>>>>>>>>>>>>>>>

Assignment

Read pages 80-84Finish handouts from Dec. 17, 2010With a partner, complete “The Art of

Conversation” as you and your partner will role-play to the class one of the 5 situations.

Non – Verbal Communication

Appearance

Actions

Personal Space

Body Language Posture Hands Arms Handshake Facial Expressions Eye contact

Technology and Communication

Complete handouts after reading in textbook:

Opening Communication

Why open up communication?Learn about selfLearn about othersAble to express feelings and ideasStrengthens relationshipsCreates richer, more satisfying relationships

Communicate Positive Feelings

Being positive is contagiousBeing positive opens communication

Be the first to say helloOffer compliments (when deserved)

Defend people who are the object of ridicule

SmileLook others in the eye and speak clearly

Show concern for othersShow that others are important

Handling Negative Feelings in a Positive Way

Communicating in the Workplace

Conflict & Conflict Resolution

A struggle between 2 people or groups who have opposing view points

Resolving the conflict is an important communication skill

Types of Conflict

Intrapersonal

Interpersonal

Intergroup

International

Causes of conflicts

PossessionsEnvironmentOpinionsBeliefsWays of doing thingsControl/power

Fair Fighting or Conflict Resolution

Like rules of a game or sportIdentify the problem and focus on itAttack the problem not the personListen to your opponentDemonstrate respectTake responsibility for your own actions

First Feelings

Feelings of frustration, disappoint often turn to Anger Learn to deal with it

The body produces chemicals that give us negative feelings when we are angry Buy some time and let your body chemistry get back to

normal Unmanaged anger fuels the conflict

Assignment

Read Chapter 3 Topic 3On page 95 there is a list of objectives,

respond to each objective. Write the objective and then respond to it completely and thoroughly.

On page 95, there are 7 terms, define each.Complete the handout on Conflict Resolution