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Actively implementing the National Standards for Involving Volunteers in Not for Profit Organisations

1300 132 932 (08) 8853 3850 or email admin@yorke.sa.gov.au

Providing transport options for transport disadvantaged people in the Council Districts of Barunga West, Copper Coast and Yorke Peninsula

Visit us at ypcommunitytransport.com.au

The Annual General Meeting for 2012/13 was held recently at the Maitland Town Hall, and was attended by some 40 volunteers and stakeholders, who were treated to an entertaining address by our local Federal member Rowan Ramsey, on his life as an MP and issues that affect constituents in his electorate. Rowan is a farmer from Buckleboo and has been the member for Grey since 2007. Besides being the guest speaker, Rowan also agreed to present the inaugural Certificates of Service to long-standing volunteers who were present at the meeting. Along with reports on the past year’s activities, the Board of Management of YP Community Transport & Services Inc for 2013/14 was announced. Members are Cr Georgie Simmons (DCBW), Cr Su Bell (DCCC), Cr Dean Butler (DCYP), Helen Beavan from DCSI, Jane Fraser representing CHSA, Karen Schulz, Finance Manager DCYP, Mike Smith, Community member, Malcolm Davis, Lawrie Greig & Mike Hales, YPCT volunteers, and Julie Mason & Rob Jervois from staff. There are still a number of certificates to be presented—we hope to catch these people at Xmas events or the BBQs at the start of 2014.

Certificates of Service recipients from left: Bill Hosking, Harold Edwards, Ron Anderson, Max & Elaine Pannell, Karen Edwards, Malcolm Davis, Margaret Hancock, Rowan Ramsey MP (guest speaker), Rae Lihou, Rosemary Smith, Rayleen Roberston, Kay Mines, John Neville, Lorraine Burford, Gwenyth Lodge, Georgie Simmons and Lawrie Greig

Long term volunteers receive Certificates of Service at Annual General Meeting

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From the Coordinator’s Desk Hello once again. AGM: A big thank you to Rob and all helpers on the day. It sounded like a great success, unfortunately

I was at home on the sick list, so thankyou to everyone who gave a hand on the day. I also take this opportunity to welcome the Board members for 2013/14. The election of the chair & vice chair will occur at the next Board meeting on Wednesday 27th November. Shirley Freeman: will be returning to her role as the local Wallaroo / Kadina and Adelaide Telephone Coordinator for the Copper Coast on Thursday 7th November. We welcome her back and I’m sure the volunteers in that region welcome her back too. Christmas OFFICE Hours: We will once again attempt to ensure that no volunteers are driving long trips the day before Christmas and the YPCT office will close on Christmas Eve Tuesday 24th Dec and not reopen until Monday 30th Dec with closures on all public holidays. The after-hours support will continue to be available for those needing help: 0400-271-363. Health Bus Christmas Closure: as per normal this service takes a 2 week break with the last day on Friday 20th Dec, resuming Monday 6th January. Driving reports by email: We have been sending a growing number of drivers their trip driving report by email, which is proving to be a very successful way of sharing trip information with a report that you can take with you on the day. So if you have not received a report in this way before, please contact us and we would be happy to send them out to your email address that we have on file. Please note: electronic systems can go awry at times, so with some warning we can attempt to sort through any issues by resending as required. So if you need a report this way, a few hours lead up time might make it easier in the long run. Mobile Phone messages / blue tooth: It has become obvious that once again the message bank on the vehicle mobiles have been turned off by

Telstra, only leaving a 10 sec text option. This happened around 12 months ago once the request to turn on again was implemented, I had to travel to each vehicle and recreate the message on each phone. The other ongoing problem is blue-tooth connection. For some reason the connections seems to fail and this is placing a pressure on Rob & I to travel to meet the car to attempt to resolve the problem. I recognize this is not a good outcome and I plan to discuss this further at the next Board meeting but unfortunately the technology is ‘letting us down’ and not being reliable. Cruise Control Warning: I recently read that cruise control should only be used in good driving conditions ie not windy, wet or at slower speeds as in city driving. Its unfortunate that with all of the speed variations and speed cameras, we have become more reliant on this technology to monitor our speed. In extreme conditions, cruise can reduce the slowing reaction in city traffic whilst it could cause aqua-planning or loss of control. So it is advised to not use cruise but remain in control of the vehicle should the conditions be unusual. Christmas gatherings: We are fast approaching Christmas and about to begin the volunteer gatherings, it will be great to see as many volunteers as possible. For those we miss, I hope that you all have a blessed Christmas and look forward to catching up in 2014. Next newsletter due end of January 2014

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Volunteers - New Arrivals Sandy Abraham (left) has joined the team as a driver. Sandy lives in Moonta with husband Tim and their dogs. Welcome to the mix Sandy! Robyn Smith (right) formerly worked in the

YPCTS office but now that she’s retired (again!), she’s offered her services as a carer in the Ardrossan area. Great to have you back Robyn!

Wayne Lynch (left) lives in Pine Point and has joined the crew as a driver. The Pine Point community is now well represented among YPCTS volunteers; besides Wayne, there’s his neighbors Lynne & Wayne M, and Lindsay across the road. Welcome Wayne!

Donna Barnes (right) is a Moonta resident and has answered our recent call for Bus Companions. Donna still has a family at home and is studying Community Services part time. Welcome Donna!

Doug LeFeuvre (left) and wife Jan have spent the last few years building an ecologically sustainable house on the outskirts of Pt Vincent, and now has some time available to volunteer as a driver. Welcome Doug!

Ray Searle (right) and wife Rosalie (not pictured) are retirees living at Stansbury, and have joined the crew as drivers to augment the dwindling volunteer crew in that area. Welcome to the team Ray & Rosalie!

Retirements Once again it is with some sadness that we farewell the following volunteers from our ranks. And again the period since the last newsletter has seen resignations keep pace with inductions, and our volunteer numbers are not improving as a result. The saving grace is that, at time of writing, we have 9 new people in the midst of accrediting, and I’m very hopeful that we can get ALL of them up to the starting line! We would like to thank these former volunteers for their contributions to the service: Don & Val Carmichael from Maitland (18 yrs) Jose Vermeulen from James Well (2½ years) Weston & Val Smith from Pt Rickaby (3 years) Janet Radford from Pt Moorowie Annette Fairchild from Pt Victoria Richard Shepherd from North Yelta Irene Hughes Jones from Pt Victoria (13years)

Ron Creed (right), born & bred in Minlaton, has joined the crew as a driver. Ron originally accredited more than 3 years ago but circumstances prevented him from becoming active; welcome back Ron!

Mick Catford (left), a recent retiree from Council, has also joined the crew as a driver at Minlaton. Mick’s local knowledge will be a boon to the organization and we welcome him to the mix. Great to have you Mick!

Calvin Boulton (right) has also joined us as a driver in the Wallaroo area. Calvin was recently involved with the Salvos and currently with Meals on Wheels. Welcome to the crew Calvin!

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Volunteer Handbook The 4th edition of the Volunteer Handbook is about due to be

released. Once again our sincere thanks to Irene Vale from down south at Foul Bay for chasing and updating information, and for producing the final document. Last year we replaced the whole handbook—it was less confusing that way—but this year there are less changes, resulting in less than half the number of pages being replaced. The updates will be sent shortly via post and will include easily-understood instructions. Please take the time to make the changes. Should any volunteer need a completely new manual for whatever reason, please contact the office. New vehicles As you would be aware, YPCT community cars are actually owned & turned over by local councils, and each year 2 or 3 are replaced. This financial year the budget from DCYP has allowed the Aurions at Stansbury, Ardrossan & Maitland to be changed, and again Toyota has been given the nod. However with costs outstripping budgets, Ardrossan & Maitland have reverted to Camrys which come with a lower level of bells & whistles and 4-cylinder engines. Volunteer response has generally been good however and already we are starting to see lower fuel bills. YP Field Days Recently we had our usual presence at the YP Field Days and my sincere thanks goes to the many volunteers who helped over the three days. In particular I would like to thank Eva Cech, Barrie Baeker, Hilda & Fred Wake, David Croser, Peter Sparnon, Rayleen Robertson & her sister Kay, Rob Anderson and Alan & Janette Norman—I couldn’t have done it without you. In total we gave out approx. 600 lots of information and gathered the names & phone numbers of 10 potential volunteers, although to date I’ve only managed to

Rob’s Column get 4 to start the accreditation process. I’ll keep working on the rest. Manual Handling Training Another 20 volunteers attended 2 training sessions in Wallaroo at the end of August. The venue allowed several from the Barunga west area to attend and both morning & afternoon sessions joined together for lunch. Facilitated by Sue Honner from Brentwood, we hope to have her services again for courses to be planned for the new year. Dates & venues will be advertised as soon as they have been determined.

Xmas events Arrangements have been finalized for Xmas functions in each of the 4 volunteer areas. Invites for the

Barunga West crew at Pt Broughton and the SYP crew at Yorketown have already been sent out, and those for CYP and Copper Coast will appear soon. Bluetooth

Although I’ve mentioned this before, we still get calls to the office saying that the Bluetooth isn’t working in one car or another. Please, when you find the Bluetooth isn’t working, turn the phone off and then on again. In many instances, that will fix it. If however that doesn’t do the trick, then feel free to let us know, and we’ll get someone to look at it as soon as possible. Pink cards Over past months you would have noticed pink cards in each of our vehicles, and drivers would have received a handful themselves to leave in their wallet for when driving their own or clients cars. As we seem to be going through quite a few of the car-based cards, we have had them professionally printed, rather than take up admin time by producing different cards for each community car. These are designed to be given by clients to their medical receptionists, and if you find yourself running low, let us know and we’ll send you some more.

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Service Certificates As you can see from the front page, the first of the Certificates of Service were presented at the Annual General Meeting by local MP Rowan Ramsey. But we still have quite a number to give out, so we plan on making the Xmas Dinners our next opportunity. Although this information was sent out to all volunteers a few weeks ago, we think it’s important to reiterate it: Eligibility for service certificates is based on

information on our database, the accuracy of which cannot be guaranteed prior to 2004. For volunteers who have been with the organisation since before that date, we have tried to verify our information from physical files (much of which lacks dates) and through phone calls. In the final analysis however, where memories and our files are vague, we have determined that starting dates on our database are correct – but if you can show that our records are incorrect, please contact us and we will alter accordingly;

For this year only, volunteers who have completed between 5 & 9 years this year will be presented with 5 Year Service Certificates, 10-14 years with a 10 year certificate, 15-19 years with a 15 year certificate, and 20 years or more with a 20 year certificate. Next year (and subsequent years) certificates will only be awarded as volunteers hit those milestones.

For those not able to attend the AGM, we intend to catch up with people at the Xmas Dinners in the first instance, and take advantage of any other opportunities as they arise.

With so many people in our volunteer corps, it is inevitable that, despite our best efforts, we are bound to make the odd mistake – we beg your indulgence and your understanding.

Police Checks

A personal plea from me!! A small part of my job is to remind volunteers to renew their Police Checks at 30 months (soon to be 36 months). So at various intervals I send out reminders, asking volunteers to complete paperwork in front of a local policeman or a JP, and then return it to me for authorization and sending on to SAPOL. I know it’s not always easy to catch the local copper but can I implore you all to return that paperwork as soon as you can—keeping tabs on volunteers yet to return their NPC forms is proving to be a nightmare … and a spot audit could be very embarrassing for us if we can’t show that all

volunteers have current Police Checks. We understand that this requirement is yet another impost on our busy volunteers (and that’s a polite way of putting it), but our very funding relies on our compliance. My sincere thanks for your assistance. My Piece Less than 2 months to go to Xmas and I’ll be glad of the break once we get there. It’s been a very solid couple of months and I can’t see it lessening much. My last day of work before 2 weeks leave will be Friday 20th December. I’m due back on Tuesday 7th January. Volunteer numbers remain about even, and although we’ve lost a few people, we’ve managed to attract a some new people as well (see p3). We need 25 to 30 each year, just to maintain numbers but we don’t always get them from areas where numbers are low. We still need more drivers in Maitland, Yorketown, Barunga West and to a varying extent in the Copper Coast. Currently only Ardrossan and the Minlaton/Pt Vincent areas have adequate numbers. This will be my last opportunity to wish you all a stress-free Xmas, although I hope to catch up with many of you at the Xmas dinners. If you haven’t booked your attendance yet with the office, please do so soon. Remember wehave quite a few service certificates to present and if you’ve been with us 5 years or more, that’s you. See you there! And before I forget again, my sincere thanks to all of you for your contributions, not only over the past year, but over the past however many years—you’ve made the organization what it is today. Goodness knows we couldn’t have done it without you! Drive safe!

YPCTS Meeting & Function Dates 2013

November Frid 22nd BW Christmas 12

midday Pt Broughton

Thurs 28th SYP Christmas Dinner 6pm

Yorketown

December

Wed 4th CYP Christmas Dinner 6pm

Ardrossan

Thurs 12th CC Christmas Dinner 6pm

Wallaroo

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Yorke Peninsula Community Transport & Services gratefully acknowledges the magnificent support of the

following:

District Council of Barunga West District Council of Copper Coast

District Council of Yorke Peninsula

From the Office

The office has been extremely busy over the past 3 months, made even more so by the need to train new staff. Both Haley & then Nikki joined the crew earlier in the year and now Ros Hatcher from Ardrossan is being trained up. See Ros’ profile further down. We welcome Shirley Freeman’s return to Telephone Coordinator duties, which will help to lighten the load in the office… but leaving staff with a much better understanding of the extent of Shirley’s job. Welcome back Shirley! Shelly & Traci unfortunately lost their mum recently following a stroke. We welcome both ladies back to work. Nikki has been fortunate in securing a half time contract covering maternity leave at Council in Minlaton but we still hope to see her on a regular basis in our office. All staff have been participating in Council training lately. As staff have employment contracts with Council, training such as this is compulsory. The new ICAC (Independent Commissioner Against Corruption) was explained by Wallmans Lawyers (it has specific relevance for Council employees) and we also attended full day sessions on Creating a Positive Workplace Culture. Angie Taylor has bought herself a new car (which does wonders for one’s self esteem!) and she’s recently installed solar panels on her roof and is looking forward to seeing the size of her next bill! Linda Goody was a pretend grandmother for three days recently when daughter Tayla brought home a mechanical baby from school—apparently that was an experience! And son Mitchell was recently flown to Adelaide for an emergency appendectomy but is now recuperating at home & doing well. And very importantly, Julie Button’s daughter is engaged! Very exciting! Merry Xmas & A Happy New Year from all in the office.

Hi I’m Ros Hatcher and I’m new to the YP

Community Transport Office. Very much part time, I’m still getting a hang of office procedures but I’m looking forward to the time when I can operate on an independent level along with the rest of the office staff. With my husband Chris, we moved from Orroroo to our retirement place at Ardrossan and although Chris has retired, I still want to contribute and was pleased to land a part time position with YPCTS. We have 2 sons and 2 grandchildren and I previously spent 28 years with the Education Dept.

Regional Coordinator: Julie Mason Volunteer Liaison: Rob Jervois

Email: Julie.mason@yorke.sa.gov.au Email: rob.jervois@yorke.sa.gov.au

Mobile: 0400 271 363 Mobile: 0418 804 053

Telephone Coordination

How to book car Where car kept Keys available After hours keys

Ardrossan- Marj Mitchell 8837 3392

Contact office on 1300 132 932 Or Marj

Ardrossan car YPCTS car shed adjacent to MoW in West Terrace Car - 0429 181 827

Inside car shed - access via PIN for keysafe on outer wall

Ardrossan Hospital 37 Fifth Street 8837 3021

Bute - Kaye Suzor 8635 2402

Contact Kaye Suzor Barunga West Council Depot Shed Bute Rd Pt Broughton Car - 0429 181 822

In car shed at Council depot, to right of door following coded access

Barunga West Council strongroom

Edithburgh/Yorketown/ Stansbury/Warooka Karen Edwards 8852 1696 0408 852 169

Contact office on 1300 132 932

Stansbury car - Elanora Home for Aged Car - 0429 181 836

Keysafe (PIN) on verandah post at rear of Pioneer Hall opposite maintenance workshop

Max Pannell 8 Parrington Street Stansbury 8852 4024

Yorketown car - Old CFS Fire shed in Edward Street Car - 0429 181 837

Yorketown Hospital Nurses station 24 hours

Karen Edwards Airport Road Yktn 8852 1696

Minlaton/Maitland/ Pt Vincent - Minlaton Office

Contact office 1300 132 932

Maitland car - 21 Belmont Crescent Maitland Car - 0429 181 826

Front desk of Council in Elizabeth Street 8.30am - 5.00pm

In Stationery Room Maitland Hospital - ask at nurses’ station

Minlaton car - rear of Minlaton Town Hall 57 Main St Minlaton Car - 0429 181 835

YPCTS office 8.30am - 5.00pm

Melaleuca Nursing Home

Caddy wheelchair van Harvest Corner Shed Van - 0429 181 832

YPCTS office 8.30am - 5.00pm

Melaleuca Nursing Home

Moonta (local jobs) Dawn Hales 8825 1717 0409 095 571

Contact Dawn Ann & Bob Myers 2 Learmond Court Moonta Bay Car - 0429 181 817

At Myers’ place 8825 1889

At Myers’ place

Pt Broughton Kaye Suzor 8635 2402

Contact Kaye Barunga West Council Depot Shed Bute Rd Pt Broughton

In car shed at Council depot, to right of door following coded access

Barunga West Council strongroom

Wallaroo, Kadina & Adelaide CC Shirley Freeman 8823 3282 0429 872 483

Contact office on 1300 132 932 or Shirley Freeman

Wallaroo car - Shirley Freeman’s 10 Mair Street Wallaroo 8823 3282 Car - 0429 181 815

Shirley’s place At Shirley’s 10 Mair Street Wallaroo

Kadina van - Kerry O’Loughlin’s 82 South Terrace Kadina 8821 2321

Kerry’s place Van- 0429 181 816

Copper Coast District Council 51 Taylor Street Kadina

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Yorke Peninsula Community Transport & Services Inc Town Hall 57 Main Street Minlaton

PO Box 88 Minlaton SA 5575 Telephone 1300 132 932 or (08) 8853 3850

Fax: (08) 8853 2998

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AUSTRALIA

PO Box 88 Minlaton SA 5575