VISION MISSION VALUES

VISION

MISSION

VALUES

Visaya Knowledge Process Outsourcing Corporation envisions itself tobe a global, multi-industry, service provider set apart by its…

High Quality Core Processes, Conscientious Leadership,Creative Solutions, andUnique Culture

For Increased Profitability that is mutually beneficial with our business partners

INTEGRITY: Customer’s intellectual property and confidentialities QUALITY: Through dedication and excellenceCUSTOMER FOCUS: Through outstanding excellenceINNOVATION: As we invest in people and technologyTEAMWORK: Emphasis is on group strengths

EXECUTIVE TEAM

Butch E. ValenzuelaPresident and Chief Executive OfficerMr. Valenzuela is a graduate of the University of the Philippines with a Bachelor of Arts in Economics and Political Science andhas a Master’s in Business Administration from The Grazadio School of Business and Management, PepperdineUniversity in Malibu, California. He has held positions with Fortune 200 companies as Director of ManagementInformation Systems for FMC Corporation’s Agricultural Chemicals Group Asian Regional Office in Manila and as Director ofStrategic Planning and eBusiness for ITT Industries in Foothill Ranch, California. He was also a Director of Information Systemsand promoted to Financial Controller for Flojet Corporation in Irvine, CA. Currently, he is also a managementconsultant for Providence Enterprises, Ltd., a contract manufacturer in China. In 2013, he was re-elected to the Board ofDirectors of the Contact Center Association of the Philippines, the official organization of contact centers in the Philippines

Maria C. ValenzuelaExecutive Vice-President and TreasurerMs. Valenzuela graduated Cum Laude from the University of Philippines-Diliman in Quezon City, Philippines with a Bachelor’sdegree in Psychology. She has more than 27 years of wholesale mortgage banking experience in the State of California as VicePresident of Operations for Rushmore Mortgage, Vice President of Operations for Kinecta Federal Credit Union, Vice Presidentof Operations for Deutche Bank, Vice President of Operations for Bank of America and Vice President of Operationsfor Countrywide Financial. She also has extensive sales experience in wholesale lending as a Wholesale AccountExecutive for American Gold Mortgage and Wholesale District Manager for Monument Mortgage. Her background alsoincludes personnel management, risk management, managing organizational change, streamlining operations, relationshipbuilding, employee training and maximizing profitability.

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EXECUTIVE TEAM

Julian Kyle L. ValenzuelaVice President and Chief Operating OfficerMr. Valenzuela is a results-focused executive with proven experience in the contact center and businessprocess outsourcing industry. Consistently fostering profitable growth through the execution of lean projectmanagement strategies to improve business process, reduce costs, and increase efficiency. Mr. Valenzuela isa graduate of the Hilton C. Conrad School of Business Administration at Loyola Marymount University inLos Angeles, CA with a Bachelor of Business Administration in International Business and Management. Inaddition, he previously held positions as the Assistant to the Vice President of Marketing for CNBC Europe NewsNetwork and Coordinator for Cultural Affairs for the Anti-Defamation League in Los Angeles, California. He is alsothe current Chairman for the Procurement Council for CCAP.

John P. OrdonezVice President for Revenue Cycle OperationsMr. Ordonez has over 25 years of experience in healthcare IT and revenue cycle, including project managementskills along with a commitment to excellent customer service. He has managed engagements of largehealthcare organizations with annual cash goals in excess of $600M. He has held Executive ownership of$12M in corporate revenue. Mr. Ordonez specializes in End-to-End Revenue Cycle Transformation,Receivables Management, BPO blended shore models, SME for various health programs, and ClientManagement.

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Marianne L. StephensDirector of Compliance and Technical TrainingMs. Stephens holds a Bachelor’s Degree in Business Administration & Management from the University ofRedlands, and an AS in Health Information Technology. Additionally, Marianne has certifications as an RHIT(Registered Health Information Technician), and CPHQ (Certified Professional in Healthcare Quality). She hasworked as a Health Information Management Consultant, and is currently the Program Director of HealthInformation Technology at a well-known vocational/technical college.

Kristine Marie G. GamillaManager of Client ServicesMs. Gamilla is a graduate of De La Salle - College of Saint Benilde with a Bachelor of Science in BusinessManagement, majoring in Computer Applications. She has previously held positions with E-Telecare GlobalSolutions and Sitel Philippines. Her 10 years in the contact center industry has provided her withexperience in handling Training and Development, Project Management, Process Improvement and ClientDelivery. She has studied Six Sigma Processes, Project Management and Lean Operations through iAcademyPhilippines. In addition, Ms. Gamilla is a proud and active volunteer worker of U! Happy Events, iVolunteerPhilippines and Red Cross Philippines, all of which are NGO’s.

EXECUTIVE TEAM

OUR VALUE PROPOSITION

Less headache and costs for your

operations

Protection of intellectual properties

Management expertise

Customer service orientation to improve your customer’s experience

Always ready to serve your customers anytime Investment in technology

Redundant and reliable technology

Long term partnership and growth

Extension of your business

Adaptability in size

ASSOCIATION AND ACCREDITATION

Visaya Knowledge Process Outsourcing Corporation is fully compliant to thestandards of the Health Insurance Portability and Accountability Act (HIPAA).

We are a proud member of the Healthcare Information ManagementOutsourcing Association of the Philippines (HIMOAP) and the ContactCenter Association of the Philippines (CCAP).

We are duly accredited by the Philippine Economic Zone Authority (PEZA).

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SERVICE DEPLOYMENT

MANAGED OPERATIONS MODEL

OUTSOURCED SERVICE MODEL

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VERTICALS

INFORMATION TECHNOLOGYCONSULTING

FINANCE AND ACCOUNTING OUTSOURCING

HEALTH INFORMATION ANAGEMENT

CONTACT CENTER DELIVERY SERVICE

CONTACT CENTER SERVICE DELIVERY

Customer Service

Technical Support

Sales/Sales Order Entry

Fulfillment and 3PL

Telemarketing

Lead Generation

Appointment Setting

Market Research

Data Entry Services

Social Media Support

Voice Services

Email Services

Chat Support

INBOUND SERVICES OUTBOUND SERVICESMULTICHANNEL

SERVICESBACKOFFICE SERVICES

HEALTHCARE INFORMATION MANAGEMENT

Inpatient/Outpatient

Emergency Room

HCC Coding

Physician Office

HEDIS Abstraction

Medical Records Retrieval

Patient Scheduling and Appointment

Reminders Transmission of Claims and Follow

Up Services Charge Entry

Eligibility Verification AFT/ERA Processing

Claims Audit

Rejected Claims Management

CODING SERVICESABSTRACTION AND

RETRIEVAL REVENUE CYCLE MANAGEMENT

FINANCE AND ACCOUNTING OUTSOURCING

Asset and Transactional Processing

Cash Management

Master Data Maintenance

Account Reconciliations and Analysis

A/P Transactional Processing

Vendor Statement Reconciliations

Order Management and Billing

Order-to-Cash Analytics

Collections

Customer Order Inquiries

GENERAL LEDGER ACCOUNTS PAYABLE ACCOUNT RECEIVABLE

IT CONSULTING SERVICES

Data Mining

Business Analytics

.Net Programming and Support

PHP Programming and Support

SQL

Web Development

ABAP Bug Fixing

SAP Forms

ABAP Support

ABAP Custom Programming

DATABASE ANALYTICSPROGRAMMING AND

DEVELOPMENT SAP SUPPORT

COMPANIES SERVED

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BUSINESS EXCELLENCE FRAMEWORK

Management Operating System (MOS)

Continual Improvement Process(CIP)

Operations Standards and Standardization (OSS)

Creating Operational and Business Efficiencies 15

MANAGEMENT OPERATING SYSTEM

CONTROLCOMMUNICATIONS

MANAGEMENTPERFORMANCE MANAGEMENT

Code of Discipline

Total Quality Management (TQM)

Project Governance Structure

Internal Performance Reporting

External Performance Reporting

Training and Development

Performance Tracking and Improvement

Escalation of Sanctions Guidelines

Career PathingExternal Security Compliance

Internal Risk Assessment and Management

Communications Map

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CURRENT FACILITIES

Admin Office and Production Site 1

Trafalgar Plaza, 14-A, 105 HV Dela Costa St., Salcedo Village, Makati City, Philippines

Production Site 2

Chatham House Building, 31-A, 116 VARufino St., Salcedo Village, Makati City,Philippines

Production Site 3

SGI Technology Center, Nono Limbaga Dr., Tanjay City, Negros Oriental, Philippines

PEZA accreditedfacilities

2 hour fire rated datacenter

24/7 surveillance andsecurity

Recreational areas

Full back-up generators

Badge access ingress

and egress

GLOBAL FOOTPRINT

CALIFORNIA, USASales and marketing office

GUATEMALAIn Partnership with Avalon• Guatemala stands out in the Central American and in the

Caribbean region for many reasons, such as:• The largest university student population in the region

(over 176,000 students enrolled)• Bilingual human resource with a neutral accent• Abilities acquired in the four variants of modern Spanish• Guatemalan attitude: Customer service.

PHILIPPINES

Makati Central Business District120 Seat capacity

City of ManilaAccess to Shared facility 1,500 seat capacity

Bacolod City, Negros OccidentalPlanned expansion in 2015

Tanjay City, Negros OrientalSituated near the country’s “UniversityTown” of Dumaguete 300 Seat capacity

RURAL BUSINESS PROCESS OUTSOURCING

How Accenture is bringing BPO jobs to PH provincesby Jon Carlos Rodriguez, ABS-CBNnews.com

Posted at 04/29/2014 4:41 PM | Updated as of 04/29/2014 5:18 PM

Accenture senior managing director

Manish Sharma, group chief executive

Michael Salvino and lead Accenture

Delivery Center for Operations in the

Philippines Benedict Hernandez

MANILA, Philippines – Accenture is expected to provide more employment opportunities for Filipinos living in rural areas

under its Rural BPO Program. Under the program, Accenture will tap small business process outsourcing (BPO) companies in

provinces to provide training and employment to the residents. Benedict Hernandez, lead Accenture Delivery Center for

Operations in the Philippines, said the program aims to boost efforts in achieving inclusive growth in the country.

“Rural BPO is all about inclusive growth. It is focused on being able to bring the benefits of its fast growing service to

communities like the first one we launched in Tanjay,” Hernandez told reporters in a press briefing on Tuesday. Accenture has

trained and employed 38 residents of Tanjay, Negros Oriental for its first Rural BPO center, which has been in operation for a

year.

According to Manish Sharma, Accenture’s senior managing director, the Rural BPO program in Tanjay has increased the

average annual household income by 33 percent, from P139,600 to P186,000. Sharma also said that all employees have

been able to open a savings account. Employment opportunities that have opened up in Tanjay because of the program

include jobs in data, tech support, analysts, and voice support.

Hernandez said Accenture is looking to open more BPO centers in rural areas, but the firm has yet to identify specific

locations. He said the program needs requirements such as support from local government, connectivity, competitive talent

pool, and a competent local partner. For its Rural BPO center in Tanjay, Accenture partnered with Visaya Knowledge Process

Outsourcing (VKPO).

Hernandez said Accenture is targeting to fill up the center’s 150 seats. He said bringing BPO centers to rural areas, which can

only provide jobs in agriculture, fishing and education, will benefit not only the residents but the community as well. He noted

that most college graduates from rural areas leave their hometown to work in the city. “What we have done is that we created

those careers in provinces like Tanjay so they don’t have to leave their families,” said Hernandez.

The BPO center in Tanjay is Accenture’s fourth location and its first in the Philippines, with the three others located in India. In

the Philippines, Accenture has a workforce of more than 32,000 employees.