Business Process Outsourcing

Back Office Services

Data Entry

Companies who provides services to people prefers to set their Business Process Outsourcing

Services to resolve the queries of their customers. There is a lot of information & other number of things

required to be executed in an organization using Data/Information that had been collected over a period

of time from various sources. We, at Krtya Software work for providing you with innumerable benefits

maintaining all the confidentiality of Data/Information of your company & utilize it effectively.

Below mentioned are the services that we provide keeping in mind the importance of your

Data/Information:

Services

Online and Offline Data Entry Work

Database Data Entry

Image Data Entry

Products Listing

Yellow Pages Data Entry

Excel Data Entry

Customer Support Services

Inbound Customer Support services

In today’s time giving the best product is not the only important thing; giving equivalent Customer

Support Service is also essential for maximizing customer satisfaction. With deep understanding of

the whole process of Customer Support Services, we promise reliable quality with the help of

experienced and qualified Customer Support agents. With the utilization of the best that technology

has to offer, we ensure to address all security concerns of our clients so that once you have outsourced

your work to us you are rest assured of the confidentiality of your customers as well as matters

pertaining to your business.

Why to Choose Krtya for BPO?

Dedicated Yours – Our executives work 24*7 throughout a year and hence you become more

approachable to your customer.

Client Focused – We focus on customer service rule giving silver services and work according to

client requirements and availability.

Professionally Trained – With experts at the helm of all parts of the process, we make sure that

our agents are well trained to serve your customers.

Quality Recruitment – By keeping in mind our client and its customers, we assure you to hire the

quality people for the process.

Email and Chat Support

Krtya Software and its solutions ensures that all your customer service E-mails are answered promptly

and we make sure that all your customers are satisfied with not just the solution but also the rest

services offered to them.

We also provide instant Chat Support to help your customers in making the right decisions when it

comes to buying products/services from your website.

Voice Support Services

Voice Support Services usually include phones and can be caused by inbound and outbound call

centers in the form of answering and telemarketing services respectively to resolve queries, complaints

or track orders and telemarket your products.

Call centers provide Voice Support Services and offer Customer Support or other help lines over a

telephone connection. They mainly provide marketing or tech support, whereas non voice BPO

Services include providing data or transactional services for firms across different geographies.

Virtual Assistants

We have a strong team with experienced Virtual Assistants that could take care of all your mundane

tasks giving you more time to concentrate on better things. This could help you to focus more on growing

business innovatively and creating better opportunities for yourself to deal with the competitors out

there.

Medical Billing

Krtya Software has vast experience of providing efficient Medical Billing services to Physician Practices, Hospitals and also Outsourcing Healthcare. We understand the importance of accurately

and quickly processing your claims that helps you to grow your business. The Healthcare Services Team at Krtya Softwares is fully trained in regulations related to all the major insurance companies which include Medicare, Blue Cross Blue Shield products, Managed Care, Third Party Liability, Preferred Provider Organizations etc. We also have the ability to identify data related to insurers submitting a clean insurance claim for payment. Our skilled team has knowledge spanning a number of Billing Software Applications that includes E-clinical, Medisoft and Power Works Specialty - PM., Centricity Physician – Office Management.

Krtya Software is 100% HIPAA Compliant and ensures that data security and confidentiality in an

outsourcing relationship are given as much priority as the project itself. With HIPAA compliance, We

make sure that all the confidentiality related to patient's information is maintained effectively, being

confidentiality agreement signed by the associates.

Our Medical Billing and Services Process includes

Next Day Appointment Reminder - Prior reminders will be sent to customers through call/ text/

e-mail.

Pre Certification and Insurance Verification - Pre Certification & Insurance Verification is done

by us through the insurance company.

Patient Demographic Entry - The medical billing specialists records patient related information

such as name of the patient, his/her date of birth, their address, insurance details, medical

history, etc.

Claim Submission - Claims are submitted electronically via the software being used at the

provider’s office. If there are any rejections received from the clearing house, the necessary

changes are made and then claim is resubmitted.

Payment Posting - After receiving payment from the insurance company the scanned copies of

the check are or EOBs are sent to us to reconcile for errors and the report of the same is then

sent to the provider’s office.

AR Management and Follow-up - A thorough check and follow-up is done for all the unpaid/

expired claims and accordingly other claims are followed.

Denial Management - A thorough check of all the denied and underpaid claims is done to

ascertain the reason and accordingly necessary changes are made in the claim and resubmitted

to the insurance company for further payment on the denied and underpaid claims.

Download our Business Process Outsourcing portfolio below:

Portfolio PDF Size

Business Process Outsourcing Portfolio 3.35 MB