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700 flight attendants from 40 countries haveparticipated on 100 courses since 2007

Public corporate flight attendant Training

I can really say that even though I thought I know everything,Dietmar showed me differently.

Nathalie Reiffers, Corporate Flight Attendant, Luxembourg

DIETMAR DULLER

EXPERT FOR

CORPORATE

FLIGHT

ATTENDANT

TRAINING IN

CUSTOMER

SERVICE

EXCELLENCE AND

SOFT SKILLS

excellence in all aspects Stand out from the competitionDeliver a 5+ star service Exceed expectationsAchieve a superlative reputation

trainingolutions

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Excellence in Customer Service

Agenda

DAY 1When it comes to fine dining, perfection is the only acceptable standard and attention to detail is utmost important.

Furthermore, it is your opportunity to demonstrate the knowledge, skills and finesse for which you have earned their trust and respect.

Morning

08.00 - 10.00

• In-flight silver service techniques • Private jet specific table setting for clients from Europe, Russia and the Middle East

10.00 - 10.30 Coffee break

10.30 - 12.30

• Service protocol• Breakfast and all of its considerations• Fast and precise table setting

12.30 - 13.30 Lunch

Afternoon 13.30 - 15.30

• Professional table setting for 4• Serving luxury food items: Caviar, Sushi and Sashimi, Balik salmon and Foie Gras• Serving tea and important factors that affect the quality

15.30 - 16.00 Coffee break

16.00 - 18.00

• Opening and tasting of Champagne, white Burgundy and red Bordeaux wine • Personalized after dinner drink service• Implications of meals and drinks at high altitude • Special foods: Halal and Kosher• Religions onboard

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Excellence in Customer Service

Agenda

DAY 2

Your clients will come from multifarious countries, industries and religions. They will have different histories, languages, and cultural preferences. However, without exception, they will expect superlative service from their Flight Attendants.

The supremely high standard that must be attained requires a sense of personal pride, attention to detail, dedication to your duty and above all sincerity and warmth ensuring that clients' wants and needs are fulfilled.

Morning

08.00 - 10.00

• In-flight food safety & HACCP • Business aviation catering guidelines and menu examples• Corporate identity

10.00 - 10.30 Coffee break

10.30 - 12.30

• Flight attendant philosophy and attitude• Handling difficult situations• Protocol: Head of States and Royals

12.30 - 13.30 Lunch

Afternoon

13.30 - 15-30

• Eye for detail: Cabin and bathroom presentation• Private jet specific Standard Operating Procedures (before, during and after the flight)• Client profiles and in-flight child care excellence• Cultural differences

15.30 - 16.00 Coffee break

16.00 - 17.00

• Exceeding customer expectations • Latest corporate flight attendant trends

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700 flight attendants from 40 countries haveparticipated on 100 courses since 2007

Testimonials

Dietmar represents a high level of professionalism and the trainings sessionsare excellent. Dietmar delivers the training which is specified to our needs

with enthusiasm, a great amount of knowledge and passion.Management of Global Jet Concept, Luxembourg

Enormous experience, worldwide awareness, and up-to-date competence makeDietmar an exceptional teacher. His creativity, devotion and passion made our

course an experience that inspired all of us to strive for constant perfection.Yulia Stupishina, Senior Flight Attendant, Russia

Even experienced flight attendants should visit this training course, becausewith time you get into a routine. Dietmar shows how to pay attention

to the small details, which make a big difference.Claudia Osobsky, Cabin Crew Manager, Austria

Ladies from all corners of the world and with different backgrounds attendedthe course, but he insured his material was relevant and useful for every-one of us.

I found it excellent in motivating me and ensuring that I am always prepared.Katharine Moore, Corporate Flight Attendant, United Kingdom

Dietmar Duller greatly contributed to team building within our group,encouraging us to discuss all issues openly. I would highly recommend this

training, even if you have been in aviation for many years.Sophie Awdry, Lead Flight Attendant, Kingdom of Saudi Arabia

I am now prepared to face all challenges that might come my way.Desislava Kurteva, Corporate Flight Attendant, Bulgaria

Dietmar Duller is an outstanding character, who bringsprivate aviation exactly to the point.

Jacqueline Golay, Senior Corporate Flight Attendant, Switzerland

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700 flight attendants from 40 countries haveparticipated on 100 courses since 2007

Certificates

Recognized certificates are awarded after the completion of the training.

Over 700 Corporate Flight Attendants who are working for business aviation companies have already received certificates from Training Solutions.

This addition to your CV is a very positive one as it makes you instantly more likely to attract interest from future employers.

Being a Corporate Flight Attendant has many challenges! The standards are impossibly high, the hours can be long and the clients understandably demanding. It can also be a solitary and at times lonely existence as many Attendants work on their own without colleagues to confide in.

This unique and very specialized Corporate Flight Attendant training course will not only equip you for the rigors and demands of your role but will also give you the possibility to share your experiences and challenges with others.

For my part, I will do my utmost to ensure your success in business aviation through my very personal and detailed approach along with my commitment and dedication to your training.

Tell me and I forget Show me andI remember Involve me and I understand”

Ancient Chinese Proverb