Version 4.2 and 5 Comparison

Q-Pulse radically enhances functionality that is designed to encourage ownership of and interaction with the compliance function. As a result, Q-Pulse Version 5 enables organisations to advance their performance, processes and resources.

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Q-Pulse Version 5 is built on the same sound principles as its predecessor, Version 4.2, but is now even more powerful and easier to use. There’s a whole host of new features intended to make compliance management more user friendly and much more than a “tick the box” function.

The following document offers a comparison of the improved functionality you will receive with the new Q-Pulse against what you have currently with Q-Pulse Version 4.2.

Document Control .................................. 3

Web Capability ....................................... 4

Audit Management ................................. 6

CA/PA Management ............................. 8

Customer Management ......................... 9

Asset Management ............................... 10

Supplier Management ........................... 11

Workload ............................................... 12

Training and Competence .................... 13

Analysis and Improvement ..................... 14

Administration ....................................... 15

Licensing Options .................................. 17

Technology ............................................ 19

Contents

To discuss Q-Pulse please call us now on:+44(0)1355 593400 or email us at: info@gaelquality.com

Gael Ltd. Orion House, S.E. Technology Park, East Kilbride, Scotland, UK, G75 0RDt: +44 (0)1355 593400 f: +44(0)1355 579191 e: info@gaelquality.com w: www.gaelquality.com

Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved worldwide. Copyright © 2009 Gael Products Ltd. QPM-1

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The Q-Pulse Version 4.2 Document Control module provides you with a robust document change management system, enabling documents to be modified in a secure and consistent manner. Q-Pulse Version 5 enables further reductions in the bureaucratic burden of Document Control. It allows for the efficient and effective management of change, through customised approval workflows based on the exact requirements of your organisation. A full list of the Document Control module differences are as follows:

Document Control Version 4.2 Version 5

central repository of all controlled documents a acomplete change history of all controlled documents including all revisions, change requests and approvals a a

email notification of all document actions including reminders and escalations a a

raise change requests against controlled documents a apublish saved search folders and document groups aquick access to my document actions asimple “GOTO” method for completing document actions including approvals and acknowledgements a a

all documents securely managed by the system as a single uneditable electronic file a

define document approval workflow aability to search against all document details acheck out draft documents for editing aschedule and perform document reviews aability to create personalised document views and reports aability to create personal search folders amultiple file attachment options per document record ano limit on number or size of embedded documents aability to search contents of embedded documents a

Document Control

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Web Capability

The standard Version 4.2 system provides you with a robust compliance management solution butcontains no functionality to enable you to distribute your system over the internet / intranet / extranet. Q-Pulse Version 5 contains a web interface as standard, enabling you to make significant enhancements to your change control processes by extending their scope to the entireorganisation and your supply chain. Furthermore, Q-Pulse Version 5 Enterprise Edition containsadditional functionality for CA/PA and Audit users.

A full list of Q-Pulse web functionality is as follows:

Web-based Document Control Version 4.2 V5 BusinessEdition

V5 EnterpriseEdition

Document Control

web-based central access point for all controlled documents a a

secure, uneditable access to controlled documents via the web a a

complete change history of all controlled documents including revisions, requests and approvals

a a

ability to publish controlled documents to your corporate intranet/extranet a a

raise change requests against controlled documents a a

web-based access to my document actions a a

simple “GOTO” method for completing document actions via the web a a

ability to access personal search folders a a

ability to access personal document distributions a a

access and perform my personal document approvals a a

extend Document Control processes to your supply chain a a

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Web-based Document Control Version 4.2 V5 Business Edition

V5 Enterprise Edition

CA/PA

raise non-conformances via wizards and templates a a

view previously raised non-conformances a aupdate non-conformance properties a

complete non-conformances stages and actions a

sign-off and complete non-conformances aAudit

perform audit aupdate audit attributes including properties and checklists a

raise audit findings and observations asign-off and complete audits aOccurrence & Incident*

view occurrence reports aedit occurrence reports araise occurrence reports a

Web Capability

Web Capability differences continued:

* This functionality is only available where Q-Pulse IMS or Q-Pulse Enterprise has been purchased and activated.

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Audit Management

The Q-Pulse Version 4.2 Audit module helps you manage the audit process electronically, from scheduling to completion. Q-Pulse Version 5 provides a closed loop system, from scheduling, through planning, conducting and following up of Audits in a manner that supports organisation-wide advancement through compliance.

A full list of the Audit Management module differences are as follows:

Audit Version 4.2 Version 5

central repository for all compliance audit information a aemail notification of all audit actions including scheduling, reminding and escalation a a

ability to share searches with other users aquick access to my audit actions asimple “GOTO” method for completing audit actions including audit finding completion a a

ability to create personalised audit calendar views and reports a

quickly identify previous audit findings against an audit scope item a

quickly identify previous audit findings against an audit title araise audit finding via customised audit finding wizard aaction audit finding via customised template / workflow atentative audit scheduling abefore confirmation require users to accept audit report aability to raise multiple audit finding types including observations, formal findings and improvement suggestions a

ability to create personal search folders amultiple calendar display options a a

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Audit Management

Audit Management module differences continued:

Audit Version 4.2 Version 5

email notification of scheduled audit scope items to all relevant parties a a

creation of audit checklist question database a aability to create audit checklist templates aschedule audits over multiple days afully define audit attributes including departments visited, people spoken to, processes reviewed etc a a

rapid generation of customised checklists based on master question database a a

associate audit findings with checklist questions aability to import and export checklists aassociate audit findings with checklist questions a

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CA/PA Management

The Q-Pulse Version 4.2 Corrective Action / Preventive Action (CA/PA) module provides you with a robust solution to manage non-conformances and deviations challenging your organisation. Q-Pulse Version 5 extends the scope of the solution to provide you with a fully customisable CA/PA management tool, capable of being tailored to suit the processes and workflows of your organisation.

A full list of the CA/PA module differences are as follows:

CA/PA Version 4.2 Version 5

centralised list of all non-conformances a acustomised non-conformance wizards with mandatoryfields defined by user

a

customised non-conformance templates, workflows and escalations based on the organisation’s deviation handling processes

a

quickly access my non-conformance actions ashare saved searches with other users aability to restrict access based on non-conformance source a aemail notification of all non-conformance actions a aability to create personalised non-conformance views and reports

a

ability to create personal search folders aability to add multiple file attachments to an non-conformance

a a

ability to apply costs to non-conformances and stages aability to add times to non-conformances and stages aability to assign target dates based on hours a

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Customer Management

The Q-Pulse Version 4.2 Customers module helps you maintain a comprehensive customer list, track complaints and control all customer correspondence. Q-Pulse Version 5 builds on this functionality by easily capturing crucial positive feedback and allowing organisations and customers to work together to develop win/win situations.

A full list of the Customer module differences are as follows:

Customer Version 4.2 Version 5

central register of customers a adetailed customer contact information a acustomised customer complaints form a acapture customer compliments a ashort-cut to complaints form aability to create personalised customer views and reports aability to save searches for easy future access aability to add multiple file attachments to a customer record a aquickly access my customer actions apublish saved customer search folders acustomised complaints wizards with mandatoryfields defined by user

a

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Asset Management

The Asset module in Q-Pulse Version 4.2 provides you with a solution to manage the Calibration, Maintenance and Safety check activities within your organisation. Q-Pulse Version 5 extends this capability to cover any activity type performed against your assets, allowing you to make further enhancements in your asset management processes. Furthermore, with the ability to raise NCRs against asset records, you are now able to rapidly identify the assets most frequently impacting your business continuity.

A full list of the Asset Management module differences are as follows:

Asset Management Version 4.2 Version 5

central repository for all assets a aquick access to my asset actions asimple “GOTO” method for completing audit actions including audit finding completion a

email notification of all asset actions a aability to search against all asset details aability to create personalised asset views and reports aability to create personal search folders amultiple file attachments per asset record apublish saved search folders and asset groups araise non-conformance against asset records via customised wizard a

action non-conformance against asset records via customisable workflow a

complete history of all non-conformances raised against asset record a

multiple activity types per asset record acomplete history of all performed activities on a single screen a anext calibration/maintenance due date calculatedbased on estimated usage a

next calibration/maintenance due date calculated based on user-defined period a a

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Supplier Management

The Q-Pulse Version 4.2 Supplier module helps you maintain a complete supplier list and calculate supplier ratings using key factors specific to your company. Q-Pulse Version 5 provides a flexible supplier module that allows the organisation to develop win/win situations across the supply chain as well as enhance customer satisfaction.

A full list of the Supplier module differences are as follows:

Supplier Version 4.2 Version 5

central register of all suppliers a adetailed supplier contact information a asupplier approval status maintained a aability to add multiple file attachments to a supplier record a acustomised supplier non-conformance wizards with mandatory fields defined by user a

ability to create personalised supplier views and reports aability to create personal search folders aquickly access my supplier actions apublish saved supplier search folders asupplier non-conformances listed against supplier details a a

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Workload

Workload Version 4.2 Version 5

complete list of all outstanding actions a acomplete list of overdue actions a asummary of workload activities in each module aautomatic updating of workload actions asimple “GOTO” method for records related to outstanding actions a a

simple “GOTO” method for records relating to completed actions a

non-conformance actions grouped by source aability to customise workload metrics being displayed a aaccess change requests raised and actioned aability to report on outstanding and overdue workload (managers) a

In Q-Pulse Version 4.2, Workload monitored and addressed actions due across the system in one report. In Q-Pulse Version 5, Workload encourages staff engagement by providing personalised information and functionality relevant to the individual user. Importantly, it offers significant timesaving for individuals and management alike and reduces the bureaucracy associated with the management system.

A full list of the Workload differences are as follows:

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Training & Competence Management

The Training module in Q-Pulse Version 4.2 helps you maintain a record of all the training activities that have taken place or are due to take place within your organisation. Q-Pulse Version 5 builds on this functionality by extending its scope to cover the management of competency within the organisation, including a Master Competency Matrix and individual competency assessments.

A full list of the Training and Competence module differences are as follows:

Version 4.2 Version 5

central repository for all people management activities including training courses, reviews and renewals a a

simple “GOTO” method for completing people management actions including reviews, renewals and updates a

email notification of all people management actions a aability to search against all staff details including employee number, job title and outstanding training needs a

quick access to my Training and Competence actions aplan, schedule and perform training courses and learning events a a

ability to create personalised people management views and reports a

ability to create personalised search folders apublish saved search folders and people groups aplan, schedule and perform employee reviews aperform post-learning event evaluations acreate a master competency matrix aidentify staff competencies and perform gap analysis job requirements a

generate training need as a result of controlled document change a a

ability to add scheduled training events to your email calendar a

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Analysis & Improvement

In Q-Pulse Version 4.2, Analysis & Improvement provided the capability to analyse all types of non-conformance from all areas of the business. With Q-Pulse Version 5 we have extended this capability by providing graphical grouping and trend reports to assist in spotting related issues and, consequently, identify improvement opportunities. Analysis & Improvement is the key that unlocks significant benefits for your organisation.

A full list of the Analysis & Improvement differences are as follows:

Analysis and Improvement Version 4.2 Version 5

central access point for all raised non-conformances and audit findings a a

graphical display of all raised non-conformances a aability to drill down on graph details a aability to perform “X grouped by Y” analysis aanalyse by raised date a aanalyse by closed date aanalysis by reaction time a aanalysis of non-conformance stages aanalysis of non-conformance by cost a aanalysis of non-conformance stages by cost a

ability to save analysis search folders a a

ability to publish analysis search folders a2D and 3D graph display options a aability to drill on all used non-conformance fields including user-definable fields a

export graphs into multiple file formats apresentation-mode for presenting graphs aability to apply trend lines aability to perform Pareto analysis aability to perform trend analysis against multiple periods a

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Administration

The Q-Pulse Version 4.2 Administration module allows you to support and maintain the various groups of users who depend on Q-Pulse for their compliance management actions and information. Q-Pulse Version 5 significantly simplifies the process of administrating the system, through its provision of role-based permissions and security, meaning that you no longer maintain permissions at the individual user level. Furthermore, with its integration with Active Directory and Microsoft Exchange, the process of adding new users to the system is massively simplified.

A full list of the Administration differences are as follows:

Version 4.2 Version 5

ability to create multiple security groups aimportation of user groups from Active Directory a

importation of user details from MS Exchange a

ability to assign a deputy a aability to assign multiple deputies for different functions aability to view current user sessions a aability to log out current users aability to lock down inactive user sessions aability to specify password rules acreate customers and suppliers as users aability to customise content of system-generated messages a aability to design company-specific email field content acustomise message recipient lists abrand main menu with company logos acustomised user field names a a

contd. >>>

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Administration

Administration differences continued:

Version 4.2 Version 5

ability to set up Launchpad for new users aconditional messaging and escalation aconstant administrator access to the system aAbility to associate Q-Pulse security groups with Active Directory security groups a

Ability to reassign actions and owners a a

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Licensing Options

Q-Pulse Version 4.2 was based on a concurrent licences policy, meaning that a licence was taken any time a user connected to the system. Q-Pulse Version 5 is available with two separate licence options, Primary and Secondary. Primary licences cater for regular system users and Secondary licences cater for occasional users of the system.

Q-Pulse system administrators have the flexibility to create their individual user accounts with the licence option that is best suited to each user.

A comparison of the the functionality available to Restricted Users in Version 4.2 and Secondary Licenses in Version 5 is shown below:

Version 4.2 V5

Document Control

view controlled documents a aacknowledge document distributions araise document change requests aapprove draft documents acreate personal search folders aAudit Management

perform audit a

update audit attributes including properties and checklists a

raise audit findings and observations asign-off and complete audits aCompile reports a

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Licensing Options

Licensing Options continued:

Version 4.2 V5 Enterprise Edition

CA/PA Management

raise non-conformances via wizards and templates aview previously raised non-conformances aupdate non-conformance properties acomplete non-conformances stages and actions asign-off and complete non-conformances aAsset Management

view asset register and record details araise non-conformance against asset viatemplates or wizards a

Training & Competence

view published training schedule aview personal details aview and edit personal competencies aview and edit personal learning events aedit personal learning event feedback aOccurrence & Incident*

Create, view, edit and delete occurrences aCreate, view, edit and delete incidents a

* This functionality is only available where Q-Pulse IMS or Q-Pulse Enterprise has been purchased and activated.

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Technology

Q-Pulse Version 4.2 provides you with a technically robust solution that is perfectly suited for the management of compliance on a project-by-project basis. Q-Pulse Version 5 provides you with a scaleable solution that is capable of being operated as an enterprise-wide compliance management platform. Its enhanced customisation capabilities enable it to look and feel like your own dedicated compliance tool.

A full list of the Technology differences are as follows:

Technology Version 4.2 V5 Business Edition

V5 Enterprise Edition

modern Windows-style interface a a

flexible “N-Tier” architecture a a

scaleable SQL Server database a a

integration with Active Directory a a

desktop-based email integration a

Windows OS support a a a

server-based email integration a a

short-cut to most recently viewed records a a

internal query builder a a

Thin Client support a a a

internal report-writer software a a

LAN support a a a

WAN support without Thin Client a a

branding with company logos a a

password rules enforcement a a

distribution via Windows Installer a a

automatic action reminder messages a a

automatic escalation of overdue actions a a

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Technology

A full list of the Technology differences continued:

Technology Version 4.2 V5 Business Edition

V5 Enterprise Edition

ability to schedule automated reminders a a

ability to “GOTO” Q-Pulse records from within emails

a a a

ability to define message rules and conditions

a a

multiple database support a a

21 CFR Part 11 compliance

full audit trail on record creations, updates and deletions (Part 11) optional* a

intruder lock-out (Part 11) optional* apassword rules enforcement (Part 11) optional* aelectronic signature (Part 11) a aawarded the ‘Compatible with Windows 7’ logo a a

awarded the ‘Compatible with Windows Server 2008 R2’ logo

a a

To discuss Q-Pulse please call us now on:+44(0)1355 593400 or email us at: info@gaelquality.com

* Purchasable add-ons for Q-Pulse Business.