veronica millar & gavin dengate - nsw police force- case study: the application of a diversity...
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Veronica Millar & Gavin Dengate delivered the presentation at the 2014 Campus & Student Security Conference. The 2014 Campus & Student Security Conference emphasised the importance of engagement and communication by bringing together a broad range of stakeholders who actively exchanged ideas, initiatives and opinions around optimising student security. For more information about the event, please visit: http://www.informa.com.au/campussecurityconference14TRANSCRIPT
The NSW Police Force Case Study:
Engaging international students via Social Media
Our Commitment…
“An integrated and responsive strategic
plan and process, that puts student
safety and security at the core and
equips police officers to be proactive,
responsive and effective”.
Our strategic overview
NSWPF is taking International Student safety seriously;
Appointment of corporate spokesperson;
Corporate PLAN and local strategy for International student safety;
Key Initiatives:– WEIBO, Wollongong Uni;
Critical partnerships;
Enhancing the capability of police and international students to work collaboratively and
Reporting, investigation ,analysis and response of incidents involving International Students
Strategy -Overview (cont’d)
• The development and production of consistent safety
messages and tools that reflect the diversity of the student
populations
• The use of multi-media and social media
• Partnerships with key stakeholders:
- Universities, consulates, embassies, student bodies, campus
security, and independent and feeder learning institutions
Why international student safety?
NSW Police Force mandate to:
Increase Public safety;
Reduce crime and the fear of
crime and
Build partnerships
Where are International Students from?
• Diversity of cultures, Ethnicity, Age, Gender and abilities
• From over 150 countries
• 40% of total O/S student population are from India and China
• Make up 20-30% of the student population
45 % University (100,000)
30% Vocational, Education, Training
20% ELICOS and other (English Language Intensive
Course for Overseas Students)
Where do International
Students come to?
• ELICOS (Public and private colleges)
• School sector (fee paying High Schools)
• Vocational education and training (TAFE; private colleges,
hospitality, tourism, trades etc)
• Higher education (Universities, Post graduate providers)
• Post graduate research
• Private education (Private language providers, bridging
programs etc)
• AUSAID and Defence sectors
Why International Student Safety?
• Local incidents become global issues
Google World’s “Fast Facts”
“Attacks on Indian Students” = 6.6 million results (0.15 sec)
“Victorian Police and attacks on Indian students” = 15.1m results (0.15 sec)
“NSW Police and attacks on Indian students” = 3.9 m results (0.26 sec)
9
Factors that impact overseasstudents:
First time young people are away from family and friends
Study commitments and late working hours resulting in late night
travel on public transport or walking home
Vulnerability which may lead to exploitation in work or living
arrangements
Living in shared accommodation arrangements often with total
strangers.
The transient nature of their stay in Australia and
Experience of policing from home country.
Corporate plan for InternationalStudents
Corporate plan
Local Plans
Crime response Crime prevention
Community Engagement
• Customer Service Plan
• Community Engagement Plan
• Multicultural services plan
• Crime prevention plan
Community Engagement via social media - a vital tool
NSWPF-social media history
May 2009: Twitter
August 2009: YouTube
May 2010: Facebook
August 2011: Eyewatch pages
February 2012: Corporate Spokesperson’s pages
January 2013: Supt Dengate’s Weibo (10,000 followers) and
Facebook (1,000) international students’ pages
NSWPF- International students’ Facebook and Weibo pages
Launched at the University of NSW in January 2013
WEIBO - a partnership with the Linguistics Department of the Interpreting
and Translating Course – Chinese students of Macquarie University
Page components and posting – weekly themes
Limitations of posting (eg. attachments can posted).
Requirements of the students in translating.
Critical posts and issues (eg. criticisms of police, process for reporting a
crime)
NSWPF intentional students social media pages
Process for dealing with reports of crime
Student to send an email to identified Chinese speaking staff
of NSWPF [email protected]
The crime report is forwarded to the relevant Local Area
Command (LAC) and update on the Weibo MDL
The person who made the crime report is updated on actions
taken by police AND is urged to contact police themselves
(providing relevant links to LAC pages)
Process for translation
A number of students are rostered on every week by the
supervising teacher to provide translations for moderation.
5 – 10 students rostered on a long-term basis to provide
translations.
Students send translations in an editable document (eg. Word)
Students are NOT able to post messages without the permission
of the Weibo team.
Challenges
Provision of information within a different cultural context
Limitations in responding to all posts
Cost involved in professional translations can be
prohibitive
Social media is interactive, information can often be dry, it
requires adaptation to this medium
Questions