verizon wireless disaster recovery
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Verizon Wireless Disaster Recovery. Mike Kelly – Executive Director Network Support. Sept. 11 th to Katrina. Compare our responses to: - September 11, 2001- NYC - Hurricane Isabel - Virginia - Hurricane Katrina – LA, MS and AL 1. Provide Honest Comparisons - PowerPoint PPT PresentationTRANSCRIPT
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Verizon WirelessDisaster Recovery
Mike Kelly – Executive Director
Network Support
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Sept. 11th to Katrina
Compare our responses to:
- September 11, 2001- NYC
- Hurricane Isabel - Virginia
- Hurricane Katrina – LA, MS and AL
1. Provide Honest Comparisons
2. Prove we are better prepared now
VZW Proprietary Information
VZW CustomerCellular
Broadband DataEmail
GPS NavigationPTT
VerizonCommunications
Central OfficeFacility Provider
Verizon WirelessMobile Switching Center
Redundant Network SystemsBackup Power Plants
Latest Technology
RF
Air
Link
VZW Cell SiteHigh Capacity Equipment
Backup GeneratorDiverse Facilities
Verizon T1(s)Verizon OC48
(Sonet Fiber Ring)
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September 11, 2001
• 7 cells OOS• Relatively small area affected• Land Line OOS in Downtown NYC• Queens, Brooklyn, NJ not affected• Affected area almost deserted
– Except Press and Emergency Personnel– We Prepared for “Wireless Only” Scenario
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September, 11 2001
What went well:
– Teams w/ tools– 24 x 7– Food & Housing– Contained Area– Local & Fed Assist– VZ Circuits– Vendors– COWS
Difficulties:
– Street Directions– Circuit Records– Building Stability– Hazmat– Upward Comm.– Power Utilities– West Street CO
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Stars = COWS
Dots = Cell Sites
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September 11 Achievements
20 COWS Deployed in Downtown NYC
“Normal” service restored in 2 weeks
Local and Fed Government Recognition
Use of un-licensed MW for the first time
No employees injured
We could have deployed more COWS
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Hurricane Isabel
Richmond, VA Friday 8 AM 138/360 sites OOS
Saturday 8 AM 89 sites OOS
Sunday 8 AM 44 cells OOS
Monday 8 AM 28 cells OOS
Wash-Baltimore Friday 8 AM 52/560 sites OOS
Saturday 8 AM 28 sites OOS
Sunday 8 AM 13 sites OOS
Mostly due to fallen trees and damage to power lines.
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Hurricane Isabel
What went well:– Teams w/ tools– 24 x 7– Local & Fed Assist– VZ Circuits– Vendors– COWS– Street Directions
Difficulties:– Upward Comm.– Comm. Power– Food & Housing– Fuel for Trucks– Fuel for Generators
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Hurricane Isabel - Accomplishments and Improvements
-190 Cells OOS on Friday
-889/920 Cells back in service by Monday
-Generator back-up increased
-Generator “plug” installed at sites.
-Power provided to VZ MUX equipment.
-Food/Fuel/Housing Contracts in place.
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Hurricane Katrina
• 450/700 Cells OOS 8/29• 30,000 Square Miles affected• 3 Separate disaster issues for VZW
– Cells destroyed by flooding in New Orleans– Commercial Power and Natural Gas Gone– Baton Rouge population went from 200K to 500K
VZW Proprietary Information
VZW CustomerCellular
Broadband DataEmail
GPS NavigationPTT
VerizonCommunications
Central OfficeFacility Provider
Verizon WirelessMobile Switching Center
Redundant Network SystemsBackup Power Plants
Latest Technology
RF
Air
Link
VZW Cell SiteHigh Capacity Equipment
Backup GeneratorDiverse Facilities
Verizon T1(s)Verizon OC48
(Sonet Fiber Ring)
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Hurricane Katrina
What went well:
- Circuit data base- Comm. to Exec team- Gas and Diesel- Housing- Hazmat- EOC Structure
Difficulties:
– Employee injuries– Cultural Differences– Employee tracking
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Hurricane Katrina Accomplishments
450/700 Cells OOS 8/29
40/700 Cells OOS 9/26
0/700 Cells OOS 10/25
- Provided phones to Emergency Service Personnel
- Provided “free” phone calls to non-customers affected by Katrina
- EOC structure worked well under very difficult conditions
- Employees and their families were provided special assistance
- Customer base grew substantially after Katrina
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Why we are better prepared now
We have circuit info on a single database
We have a structured EOC plan
Cells have back-up generators.
We all have GPS on our trucks
We have agreements with logistics vendors
Wireless Priority Access
We perform table top drills several times a year
We have learned and improved from our experiences