My Account Quick Start for Verizon Business Digital Voice® Service

GuiDe for office SySteM ADMiniStrAtorS

Accessing My Account

Phone Assignment

Defining the User

Site Services

Auto Attendant

Voice Portal

Music On Hold

user features

Call Waiting

Call Forwarding

Business Continuity

Unified Messaging

Business Digital Voice Mobile App

call History

Support Site Links

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My Account is a Web portal that allows Business Digital Voice system administrators to manage the features and settings of their phone service. Use it to access the information you need to set up and use your 30+ Verizon Business Digital Voice features. The top features are outlined in this easy Quick Start Guide.

Administrators should use My Account to set up or activate User Features at: businessdigital.verizon.com/myaccount

The My Account Web portal is currently supported by: Microsoft® internet explorer® 8.0/9.0 and Mozilla firefox 13.0.1

After My Account setup, users can access and personalize their My Phone features at: businessdigital.verizon.com/myphone

To review your Terms of Service for Verizon Business Digital Voice, visit: verizon.com/terms

Welcome to My Accountfor Verizon Business Digital Voice Service

to access My Account:

1. Open an Internet browser and go to the My Account portal at businessdigital.verizon.com/myaccount

2. Enter the user name and password (this information is provided in your initial welcome email)

3. Click Login

Accessing My Account

Accessing My Account

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1You can assign and manage phone access for each employee through the Phone Assignment tab.

to assign a user:

1. Log in to My Account and click on the My Site tab

2. Select a Site; page could take up to a minute to load.

3. Click the Phone Assignment tab

4. Select the phone number from the available list

5. Complete the User Info

Phone Assignment Defining the user

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Select Save.fenter the employee’s email address.e

for employees to manage their own features, enter a user iD for My Phone.

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edit the first and last name. By default, last name shows the phone number.

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Select the caller iD from the drop-down list.B

Select a 2–6 digit extension. Default is last 4 digits of phone number.

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to complete the individual’s user info:

Phone Assignment

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Site Services Auto Attendant

Auto Attendant serves as a receptionist that answers the phone and routes calls to various destinations within your company. It provides callers with your company greeting and dialing-menu options. Each Auto Attendant is assigned a unique 10-digit phone number that will most likely be your main business number.The Auto Attendant has two modes — one for Business Hours and the other for After Hours. Each mode allows administrators to set up options (1–9), (#) and (*) to present callers with different options. For complete setup instructions, visit: verizon.com/bizdigitalvoicesupport.

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Site Services Voice Portal

Voice Portal provides an easy way to manage your voice mailbox, record Auto Attendant greetings, and remotely modify Call Forwarding options from any telephone. When your service is activated, an email will be sent that includes your Voice Portal telephone number and password. All users have the same Voice Portal telephone number, but different passwords to manage their own mailboxes.To access your Voice Portal, call your Voice Portal telephone number, log in and follow the audio prompts.

to set up Voice Portal features:

1. Log in to My Account and click on the My Site tab

2. Select a Site; page could take up to a minute to load

3. Click the Site Services tab

4. Select Voice Portal in the sidebar

Use prompts to modify Voice Portal number, extensions and passwords.

Site Services

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Site Services Music on Hold

Music on Hold offers two options to change your music or message anytime you want:option #1: System. The system plays music while customers are on hold. option #2: custom. Enables you to upload a customized message specific to your business (e.g., an advertisement, a customer-reference quote, company overview, etc.).*to set up your preferred Music on Hold option:1. Log in to My Account and click on the My Site tab2. Select a Site; page could take up to a minute to load3. Click the Site Services tab4. Select Music on Hold in the sidebar. Use prompts to choose either System or custom.

notice: call Hold and call Park are now available. call Hold allows you to place callers on hold while you attend to other matters.

call Park lets you put a call on hold and send it to another phone. To activate:

• Dial *68 followed by the extension where you’d like to park the call, or (#) to park on your own extension. • Dial *88 to retrieve the call.

*All custom Music On Hold files must be in .wav file format with CCITT u-Law or a-Law settings and 8kHz, 8-bit mono attributes.7

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user features call Waiting

call Waiting allows you to put your current call on hold so you can answer a new incoming call. Should you choose to disregard the incoming call, the second call will be transferred to your Voicemail or another predetermined destination.

to set up the call Waiting feature:

1. Log in to My Account and click on the My Site tab

2. Select a Site; page could take up to a minute to load

3. Click the user features tab

4. Select call Waiting in the sidebar

5. Check box to activate Call Waiting for the selected employee

User Features

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user features call forwarding

call forwarding options allow users to route calls:• Always — Every call is forwarded to a number of your choice • Busy — Calls are forwarded only when your line is busy• no Answer — Forward your unanswered calls to VoicemailBefore the call forwarding feature can be used:• At least one Call Forwarding number must be assigned to the station

through the My Site dashboard• To direct calls to an external number, these numbers need to be entered in

the MyPhone dashboard under the My numbers tab. Access the individual phone user dashboard at businessdigital.verizon.com/myphone.

to set up call forwarding options:1. Log in to My Account and click on the My Site tab2. Select a Site; page could take up to a minute to load3. Click the user features tab4. Select Always, Busy or No Answer in the sidebar5. Select a phone number, then click editFollow the prompts to add or forward phone numbers.

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user features Business continuity

Business continuity allows you to designate a phone number for all calls to route to when there is a disruption in service.

to set up the Business continuity feature:

1. Log in to My Account and click on the My Site tab

2. Select a Site, page could take up to a minute to load

3. Click the user features tab

4. Select Business continuity in the sidebar

5. Select a phone number, then click edit

Follow the prompts to forward calls to an external or internal number, or to Voicemail.

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2unified Messaging allows users to access their voice messages by calling the Voice Portal via computer, using the MyPhone site or through the Mobile client. Voice messages can also be emailed to the user.

to set up the unified Messaging feature:

1. Log in to My Account and click on the My Site tab

2. Select a Site; page could take up to a minute to load

3. Click the user features tab

4. Select unified Messaging in the sidebar

5. Select a phone number, then click edit

Use buttons to turn the feature On or Off.

user features unified Messaging

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user features Business Digital Voice Mobile App

Business Digital Voice Mobile App is a new feature that allows you to answer business calls directly from your cell phone. If you want to make outbound calls, the receiver will only see your business Caller ID.1. Log in to My Account and click on the My Site tab2. Select a Site; page could take up to a minute to load3. Click the user features tab4. Select Sharing5. Select a phone number, then click edit6. When the Sharing configurations screen pops up, click the Soft clients button7. View desktop and mobile clients in the MAc Address column8. Check the Shared box to enable the desktop and/or mobile client, then

click Save. A message will appear, “a command to reboot the phonehas been sent”; select oK

9. Once the message closes, click close in the Sharing and Configurationswindow, and the Mobile App will download to your phone. Individual phone users can now set up the app by visiting businessdigital.verizon.com/myphone.Select Mobile Client and follow the prompts. 12

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call History

call History lets you view the history for each number assigned to your account, making it easy to keep track of call volumes.

Call History includes: date, time, incoming number, outgoing number, Caller ID and information (city and state), call duration and type of call (outgoing, incoming or missed).

to set up the call History feature:

1. Log in to My Account and click on the My Site tab

2. Select a Site; page could take up to a minute to load

3. Click the call History tab

4. Use the check boxes to select how you’d like to view your Call History: By Date Range, Phone Numbers or Incoming Calls

5. Select the export button to save call records13

Support Site Links

Administrators can manage Verizon Business Digital Voice services at: businessdigital.verizon.com/myaccount

Employees can personalize their phone features at: businessdigital.verizon.com/myphone

For complete support instructions, visit: verizon.com/bizdigitalvoicesupport

For technical support, call: 1.800.VeriZon

To review your Terms of Service for Verizon Business Digital Voice, visit: verizon.com/terms

Call History Support Site Links

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Visit businessdigital.verizon.com for more information on your Verizon Business Digital Voice phone service.

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