BUILDING CUSTOMER ENGAGEMENT AND TRUSTOnce upon a time, managing your customers was straightforward. Today we live in a different world.

In today’s connected and constantly evolving market, customers demand better value, more control and ever higher levels of service.

Water companies in turn need to guide consumers towards a more sustainable future, shaping demand to meet wider community water management goals.

EMBRACE CHANGEFor 25-years we’ve been creating agile billing and CRM software that gives innovative water and energy utilities the edge in the world’s most cost sensitive markets.

We understand the risks and challenges of operating in a highly regulated industry. That’s why we’ve designed our Velocity platform to ensure you’re always in step with evolving market rules.

We’ve helped our clients enrich the customer experience, improve efficiencies and introduce higher margins and more compelling services.

With Gentrack’s unique insights and flexible software platform, you can shape your own, customer focused, future.

VELOCITY FOR WATER SUPPLIERS

UK’s Bournemouth Water Ranked Top 4 in UK Service Incentive Mechanism (SIM) scores for customer service performance. OFWAT 2016.

THE POWER YOU NEED TO BE GREAT

Do more for lessWater supply is a slim margin business and success lies in keeping your cost to serve low.

By automating and optimising your back office, Velocity significantly reduces service costs and efforts, leaving you free to focus on innovation and building exceptional customer experiences.

From tenancy changes and new connection applications, to collection strategies for vulnerable customers, Velocity manages all of your billing and CRM requirements from one integrated, easy to use platform. Velocity driven processes are clever, consistent and compliant. We build in ‘data to bill’ smart practice to get your new system operational faster, but we keep control firmly in your hands with advanced configuration.

Protect and growStem losses and recapture revenue with smarter billing and integrated CRM.

Velocity suports multi-level hierarchies, giving you the freedom to bill residential and commercial customers on their terms. Our integrated CRM module makes it easy to pin point your high value customers, propose relevant value-add offers in any channel and seamlessly provision any new service.

With Velocity’s brilliant ‘Bill Anything’ engine, it’s easy to connect new services such as waste-water and insurance. Our open platform plugs into big data insights and IOT smart devices for leak management, water quality monitoring and conservation initiatives.

Analyse and enhanceVelocity turns real time customer and consumption data into the intel you need to proactively address customer needs and sharpen your service.

With a holistic, transparent view of every customer, your team can resolve queries at first contact and empower customers to self-serve with always-on digital services, including payment options, consumption tracking and house move. For developers, streamline the new connection journey with online application, automated workflow and real time status tracking.

Velocity’s open API design lets you look into the future by quickly tapping into emerging apps and customer interaction tools, supporting new, even better customer experiences and service innovation.

Adapt and complyProtecting your business is our top priority.

Velocity is designed to reduce risk around industry changes and ease the burden of compliance with our regulatory ready billing and customer care processes. Your team has on-demand access to our Open Water experts to guide them through regulatory changes. From quickly introducing new tariffs, to evolving reporting and communication protocols, you’ll always have the tools to stay ahead of the competition and on the right side of the regulator.

Velocity can be deployed on the cloud or on premise, making sure your mission critical software is in step with your evolving IT strategy.

GENTRACK VELOCITY AT A GLANCE

BillingBundle and bill and consolidate water, sewage, waste-water, trade waste and insurance for household, SME and enterprise customers or invoice and reconcile energy, water and broadband for embedded utility networks.

Collections and PaymentsOffer more customer centric payment options. Predict defaulting customers and engage early for increased collection success. Create flexible and tailored collection strategies for effective debt recovery.

CRM and Customer CareDive deep with integrated CRM, custom-designed for utilities. Instant access to all customer data with one source of truth. Unlock customer insight, segment and tailor offers for new value add services. Optimise task allocation and enrich customer interaction with powerful service management tools. Manage bill disputes with customisable alerts and escalations process.

PortalCreate seamless and consistent customer engagement with self serve omni-channel connectivity. Enable self-serve for customers, stakeholders and partners and serve up new services and conservation initiatives that can’t be provided manually. Make it easy for customers to view invoices, meter, billing data and correspondence, update details and pay when it’s convenient to them.

Connect+Connect to and orchestrate your data and applications with Velocity’s API-led approach. A growing library of pre-built connectors accelerates integration with payment channels, smart metering, asset management and financial systems and 3rd party CRM’s such as Salesforce.

$

THE GENTRACK DIFFERENCEEven the most agile technology is only as good as the humans behind it. So when you partner with Gentrack, you can count on dedicated local support from an expert team that’s as passionate about your success as we are about our products.

We’re knowledgeableWith years of experience in utility markets around the world, we’ll ease your transition to new regulations and business models. Rapid industry change has been our only constant and we thrive on it.

We’re collaborativeWith Gentrack, there’s one point of accountability and we’ll get to the solution you need, fast. We listen, consult and collaborate, and above all, we’re focused on your success. You can place your trust in us, so your customers will learn to place their trust in you.

We deliverWe work with you to deliver what you need, when you need it. Agility and problem solving are what we do best. Our proof is in our track record. With Gentrack you are in safe hands.

Gentrack’s flexibility has allowed us to tailor collection strategies to individuals and has resulted in significant cash flow improvements.

The implementation of Velocity has enabled us to follow our strategic IT path and move to a strong modern technology platform.