veeam backup 7 uair

Veeam U-AIR Wizards Version 7.0

User Guide September, 2013

2 | Veeam U-AIR Wizards | VMware Environments | USER GUIDE | REV 2

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CONTENTS CONTENTS.................................................................................................................... 3

CONTACTING VEEAM SOFTWARE............................................................................... 4

ABOUT THIS GUIDE...................................................................................................... 5

INTORDUCTION TO UNIVERSAL APPLICATION-ITEM RECOVERY ............................. 6

INSTALLING U-AIR WIZARDS .................................................................................................................. 7

UNINSTALLING U-AIR WIZARDS ............................................................................................................. 9

U-AIR WORKFLOW ............................................................................................................................... 10

VIRTUAL LAB MANAGER ....................................................................................................................... 12

RECOVERING OBJECTS FROM ACTIVE DIRECTORY BACKUPS ................................. 14

Before You Begin ............................................................................................................ 14

Creating Lab Request.................................................................................................... 15

Approving Virtual Lab Requests ............................................................................... 18

Declining Virtual Lab Requests and Prolonging Virtual Lab Existence ..... 21

Performing Item-Level Restore ................................................................................. 21

RECOVERING ITEMS FROM MICROSOFT EXCHANGE BACKUPS .............................. 26

Before You Begin ............................................................................................................ 26





RECOVERING ITEMS FROM MICROSOFT SQL SERVER BACKUPS ............................ 40

Before You Begin ............................................................................................................ 40





RECOVERING ITEMS WITH UNIVERSAL RECOVERY WIZARD ................................... 70

Before You Begin ............................................................................................................ 70






CONTACTING VEEAM SOFTWARE At Veeam Software we value the feedback from our customers. It is important not only to help you quickly with your technical issues, but it is our mission to listen to your input, and build products that incorporate your suggestions.

Customer Support Should you have a technical concern, suggestion or question, please visit our Customer Center Portal at cp.veeam.com to open a case, search our knowledge base, reference documentation, manage your license or obtain the latest product release.

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Online Support If you have any questions about Veeam Backup & Replication, you can use the following resources:

• Full documentation set at www.veeam.com.

• Community forum at www.veeam.com/forums

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ABOUT THIS GUIDE This user guide provides information about Veeam U-AIR wizards, their functionality and use.

Intended Audience The user guide is intended for anyone who wants to use Veeam Backup & Replication and Veeam U-AIR wizards. It is primarily aimed at VMware administrators, consultants, analysts and any other IT professionals using Veeam’s product.

Related Documentation A complete set of Veeam Backup & Replication documentation can be found on the Veeam Backup & Replication product resources web page at www.veeam.com.

Document Revision History

Revision # Date Change Summary

Revision 1 15/08/2013 Initial version of the document for Veeam Backup & Replication 7.0.

Revision 2 12/09/2013 Screenshots updated; installation and unstallation procedures added.



INTORDUCTION TO UNIVERSAL APPLICATION-ITEM RECOVERY

Universal Application Item-Level Recovery (or U-AIR) is Veeam’s patent-pending technology that addresses one of the most common IT problems. It lets you restore individual application items (such as email messages, database records and directory objects) that were accidentally deleted or corrupted.

With U-AIR, you can recover items from any application running in a VM. U-AIR does not require special backups or additional tools — you can recover application items directly from compressed and deduplicated image-level backups on the backup storage.

For application-item recovery, Veeam Backup & Replication leverages the vPower technology. When you need to recover application items, Veeam Backup & Replication creates an isolated virtual lab that mirrors your production environment. In this virtual lab, Veeam Backup & Replication starts a VM running the necessary application. In the same virtual lab, it starts VMs running applications and services on which the restored application is dependent. This way, Veeam Backup & Replication ensures that you have a fully functional application working in a proper way, just as in your production environment. For example, if you need to recover items from Microsoft Exchange, you need to start a VM with Microsoft Exchange, a virtualized Domain Controller performing the role of the Global Catalog, and a DNS server in the virtual lab.

VMs in the virtual lab are started directly from compressed and deduplicated backups, to the necessary restore point. Essentially, in the virtual lab you have a copy of your production environment, but as of an earlier point in time. Veeam Backup & Replication provides transparent access to restored VMs through the proxy appliance that has visibility of both the virtual lab and the production environment. As a result, users can access “earlier” VM images, retrieve application items they need and bring them back to the production environment.

From the end user’s perspective, U-AIR is a set of wizards that guide you through the process of application item recovery. For such applications as Active Directory, Microsoft Exchange and


Microsoft SQL Server, Veeam offers application-specific wizards. To restore application items from these applications, you need to start the wizard and go through it. For other applications, Veeam offers a universal wizard. To restore application items, you need to go through the universal wizard and submit a request for the virtual lab in which the VM with the necessary application will be started. In response to this request, Veeam Backup & Replication creates a virtual lab and starts VMs with the application and all required components in it. Users can connect to that application with the native management tools they use for work, and restore application items they need.

Installing U-AIR Wizards The step procedure below describes installation of the Microsoft Exchange U-AIR Wizard; other wizards can be installed in a similar way. To install a Universal Application Item-Level Recovery wizard on a user’s Windows-based machine, do the following:

1. Run the corresponding setup file (.msi) from the \AIR folder of the Veeam Backup & Replication installation image or CD/DVD.

Click Next to proceed.

2. Read and accept the terms in the license agreement to continue installation. If you select I do not accept the terms in the license agreement, you will not be able to continue.


3. If necessary, click the Change button to specify the desired installation folder for installed components. Use the Space button to calculate available space.

4. Then you can specify connection parameters for Veeam Backup Enterprise Manager server, including its IP address and connection port (default is 9394). This step is optional, so you can select Skip configuration of the Enterprise Server connection check box. You will be able to configure connection with Enterprise Manager using the Virtual Lab Manager settings, as described later in this guide.


5. Finally, click Install to deploy the U-AIR wizard.

Wait for the installation to complete, then click Finish. Now you can launch the U-AIR wizard from the Start menu or from the Lab Manager.

Uninstalling U-AIR Wizards To uninstall a U-AIR wizard, do the following on the machine where this component is installed:

1. From the Start menu, select Control Panel > Programs and Features.

2. In the programs list, right-click the component you need (named like Veeam Backup & Replication <application_name> Restore) and select Uninstall.

3. If prompted, confirm the operation, and wait for the process to complete.


U-AIR Workflow To perform the U-AIR process, you can follow a typical workflow or a simplified workflow.

Typical Workflow Commonly, the restore procedure requires specific knowledge and is performed by application administrators or users working with applications. At the same time, management tasks in the backup infrastructure are controlled by Veeam Backup administrators who know about all available resources and access permissions that users have.

For this reason, in the typical U-AIR workflow, two groups of users are engaged:

• Users who need to restore specific items from applications

• Veeam Backup administrators who work with Veeam Backup & Replication and Veeam Backup Enterprise Manager

The typical restore procedure includes the following steps:

1. The user who needs to restore an application item downloads the necessary U-AIR wizard and installs it on his or her machine. The user starts the U-AIR wizard and submits a virtual lab request. The submitted request is sent over to Veeam Backup Enterprise Manager and is registered there. (1)

2. The Veeam Backup Enterprise Manager Administrator receives an email about a new lab request submitted by the user. The email is sent automatically once a new request is registered at Veeam Backup Enterprise Manager. (1)

3. The Veeam Backup Enterprise Manager Administrator makes sure that the user who submitted the request is eligible to access application data from the corresponding backup.

4. The Veeam Backup Enterprise Manager Administrator approves or denies access to requested data using Veeam Backup Enterprise Manager. If the request is approved, the administrator uses the request approval wizard to select the necessary SureBackup job


that should be started in order to create the required virtual lab. The SureBackup job that the administrator selects should be pre-configured on one of Veeam Backup servers connected to Veeam Backup Enterprise Manager. (2,3)

If necessary, the Administrator can manage virtual labs. For example, the Administrator can extend the time for the virtual lab lease or stop the lab leased by the user to let somebody else perform emergency restore in the same virtual lab.

5. Once the lab is ready, the user receives a notification from Virtual Lab Manager. (4)

6. The user can now start application-item recovery. If necessary, the user can extend the time for which the virtual lab should be running. (5)

After the recovery process is finished, the administrator can manually power off the virtual lab. If this does not happen, the virtual lab will in any way be powered off automatically once the time for virtual lab lease is exceeded.

Simplified Workflow If you plan to restore application items in a small environment or use U-AIR for evaluation purposes, you can use a simplified U-AIR workflow. In this case, you can skip the step of creating and approving the virtual lab request, and immediately start working with the necessary U-AIR wizard.

Note To be able to use simplified workflow, make sure that the necessary U-AIR wizard is installed on the Veeam Backup server, and a corresponding SureBackup job is configured on that server.

To follow the simplified workflow:

1. Open the Backup & Replication view in Veeam Backup & Replication.

2. Select the SureBackup node in the inventory pane.

3. Right-click the necessary SureBackup job in the working area and select Statistics; you can also simply double-click the SureBackup job.

4. In the displayed window, select the VM needed to perform the application item recovery. Make sure the VM is started and the application running inside is initialized.

5. Right-click the necessary VM and select Active Directory item recovery, Exchange item recovery or SQL item recovery to start the corresponding U-AIR wizard.


Virtual Lab Manager To help users who requested virtual labs manage their requests, Veeam Backup & Replication offers a special tool — Virtual Lab Manager. Virtual Lab Manager runs on the machine from which the user sends a request and on which the user plans to perform application item-level recovery.

Virtual Lab Manager is launched once the virtual lab request is submitted, and continues running in the background even after the New Virtual Lab Request wizard is closed. When the user issues a request for a virtual lab, this request is passed to Virtual Lab Manager, which, in its turn, sends it to Veeam Backup Enterprise Manager. Being connected to Veeam Backup Enterprise Manager, Virtual Lab Manager can notify users about the state of their requests. When the request is approved or rejected, a virtual lab is ready or its time elapses, Virtual Lab Manager displays a message hovering over its icon in the system tray. In addition to monitoring the state of your requests, you can use Virtual Lab Manager to create new virtual lab requests, open ready virtual labs and dismiss unnecessary requests.


Virtual Lab Manager is automatically installed on the machine on which you install U-AIR wizards. During the wizard installation process, you are prompted to specify the IP address of Veeam Backup Enterprise Manager, and port over which Virtual Lab Manager will communicate with Veeam Backup Enterprise Manager (by default, port 9394 is used).

If you skip the connection configuration during the setup, or wish to change these connection settings, you can right-click the Virtual Lab Manager icon in the taskbar and select Settings. Enter the required values in the dialog displayed, and click Test Connection:


RECOVERING OBJECTS FROM ACTIVE DIRECTORY BACKUPS

Using the Active Directory Recovery wizard, you can quickly restore deleted or modified Active Directory objects (such as user accounts and groups) or recover individual attributes from Active Directory backups to your production Active Directory. The Active Directory Recovery wizard works with objects in Domain Partition and allows you to restore the following types of deleted or moved objects: User, InetOrgPerson, Group, Computer, Contact, Printer, Organizational Unit, Container. You can also restore attribute values of the following class objects: User, InetOrgPerson, Group, Computer, Contact, Printer, Organizational Unit, Container, Shared Folder.

To be able to recover objects from Active Directory, you should have a SureBackup job configured on the Veeam Backup server. You should also create a virtual lab that mirrors your production environment, and an application group with a virtualized Domain Controller and VMs running services on which the Domain Controller is dependent. The virtual lab and application group should be linked to the SureBackup job.

When you start the application-item recovery process, Veeam Backup & Replication runs the SureBackup job to start an isolated virtual lab and run there VMs from the application group. The Active Directory Recovery wizard connects to the production Domain Controller and the Domain Controller in the virtual lab, compares the current state of Active Directory with that from the backup, and lets you see what data has been changed or deleted so that you can recover it in its initial state.

Tip Typically, when you perform application-item recovery, a SureBackup job is launched automatically by the request of the U-AIR wizard. The virtual lab linked to the job remains running for the time interval specified in the virtual lab request. Once the specified period of time is over, the job is automatically stopped, and the virtual lab is powered off. However, you can also start the SureBackup job manually. In this case, you will be able to use VMs from the application group after the SureBackup job is finished. If you want to start the SureBackup job manually, make sure that you select the Keep the application group running once the job completes option in the properties of the SureBackup job. If you do not select this option, as soon as the job verifies VMs, it will automatically power off VMs from the application group, and you will not be able to recover the items you need.

The recovery procedure includes the following steps:

1. Creating a request for a virtual lab

2. Approving the virtual lab request

3. Performing item-level restore

Before You Begin Before you start working with the Active Directory Recovery wizard, make sure that you have properly configured a corresponding SureBackup job (and all components it will use):

1. You have a valid trial, Enterprise or Enterprise Plus license installed. If you have a Standard license, you will not be able to use U-AIR.

2. You have downloaded the Veeam Backup & Replication installation image file from Veeam’s website and installed the Microsoft Active Directory U-AIR wizard using its setup located in the \AIR folder of the installation image. Note that you should have a user account at the Veeam’s website to be able to download the setup file.

3. You have an application group that includes a Domain Controller and all VMs running services on which Active Directory is dependent (note that all of these applications should


be virtualized). To be able to restore from Active Directory, you need to add to the application group at least a DNS server (if the Domain Controller itself does not perform the role of the DNS server). To learn more about application groups, see the Creating Application Group section in the Veeam Backup & Replication User Guide.

4. You have a virtual lab in which the Domain Controller and DNS server should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide.

5. You have a properly configured SureBackup job. In the properties of the SureBackup job, you need to specify the application group and the virtual lab you plan to use for the restore process. Before you start the U-AIR process, you may run the SureBackup job to make sure the virtual lab is set up correctly:

a. The SureBackup job should be able to start all VMs from the application group.

b. The Keep the application group running once the job completes check box in the job properties should be selected - with this option enabled, the lab will stay powered on after the SureBackup job completes, and you will be able to perform application item-level restore (U-AIR).

6. You have backups of all VMs that will take part in the restore process - these include a Domain Controller and a DNS server. Note that for VMware environments you can use either backups or replicas.

Creating Lab Request To create a new Active Directory lab request, do either of the following:

• From the Start menu, select Programs > Veeam > Active Directory Application Item Recovery.

• In Veeam Backup & Replication, click Restore > VMware or Restore>Hyper-V the Home tab. At the Restore Options step of the wizard, select Application items and click Next. At the Select Application step of the wizard, select Microsoft Active Directory and click Next.

As a result, the New AD Virtual Lab Request wizard will be started. Follow the wizard steps.

Step 1. Specify a Lab Description and a Time Interval to Run a Lab

Specify a description for the created lab request. By default, the following description is initially provided for the created request: time at which the lab request is created and user who issues the request.

At the bottom of the window, specify the time interval that will be enough to restore the objects you need from Active Directory. As soon as the specified time interval is over, you will not have access to the virtual lab.

To set the necessary period of time, use time links. By default, the virtual lab is up for 30 minutes.


Note Once the time interval set for the virtual lab elapses, you will be notified about that via Virtual Lab Manager. You can extend the time interval by clicking the Extend button in Virtual Lab Manager without having to issue a new lab request.

Step 2. Specify Domain Controller

Enter a DNS name or IP address of a virtualized production Domain Controller to which you want to restore Active Directory objects.

Enter a user name and password of the account you are planning to use to connect to Active Directory. You can use the account under which you are currently logged on, or specify another account.

Click the Connect button. Veeam Backup & Replication will resolve the Domain Controller name and connect to it.


Step 3. Select a Restore Point for Active Directory Backup

From the list of available restore points, select the one when Active Directory was in the desired state, for example, before some objects were deleted. You can select the latest performed backup, last Friday night backup or a backup preceding a specific date.


Step 4. Submit the Lab Request

Review the virtual lab request settings and submit the request. As soon as you click the Finish button, Veeam Backup & Replication will register the request at Veeam Backup Enterprise Manager, and Virtual Lab Manager will start monitoring this request.

Approving Virtual Lab Requests When the user submits a request for the virtual lab, the request is passed to Veeam Backup Enterprise Manager. All virtual lab requests submitted by different users are listed on the Lab Requests tab in Veeam Backup Enterprise Manager. Administrators working with Veeam Backup Enterprise Manager can approve submitted lab requests, reject them or prolong the time for which a requested virtual lab should be up.

Note Please keep in mind that you should have Portal Administrator rights in Veeam Backup Enterprise Manager to be able to work with lab requests.

To approve a lab request, select the necessary request in the list and click the Approve button. Then follow the Edit Lab Request wizard steps.

Step 1. Review Lab Request Settings

At this step of the wizard, you can review and, if necessary, edit a virtual lab request — for example, change the time interval for which the lab should be up. To edit virtual lab request data, click the Edit request link at the bottom.


Step 2. Select a VM from the Backup

Select a backed up Domain Controller from which you want to restore Active Directory objects. Veeam Backup Enterprise Manager scans all Veeam Backup servers connected to it, searches for all backups with the VM you specified at the previous step of the wizard, and displays these backups in the list.

Step 3. Select a Restore Point

Select the restore point when Active Directory was in the desired state. The list of restore points is formed depending on the choice the user made when submitting the virtual lab request. For example, if the user selected the Last Friday night backup, Veeam Backup Enterprise Manager will display restore points created on the last Friday night, and a number of restore points closest to the matching point.

If you want to display all restore points that are available for the selected backup, select the Show all available restore points check box.


Step 4. Select the SureBackup Job to Be Used

Select one of existing SureBackup jobs that you want to run to create an isolated sandbox in which Domain Controller(s) from the selected backup should be started. The application group and virtual lab used by this SureBackup job will be displayed in the Selected Job details section.

By default, the list of jobs displays only those jobs that contain the selected virtual Domain Controller. If you want to display all SureBackup jobs that were created, select the Show all available SureBackup jobs check box.

Step 5. Approve the Lab Request

Review the settings you have configured for the virtual lab and click Finish. Veeam Backup & Replication will perform verification of the selected restore point:

• If the specified SureBackup job is already running, Veeam Backup Enterprise Manager will check the restore point to which VMs from the application groups are started. If that point does not correspond to the point selected at step 3, Veeam Backup Enterprise Manager


will display a warning. In this case, you may need to start the SureBackup job to an earlier point in time to make sure the items you need are available there. To do that, right-click the necessary SureBackup job in Veeam Backup & Replication and select Start job to from the shortcut menu.

• If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with the Domain Controller to the restore point selected at step 3.

Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring Active Directory objects.

Declining Virtual Lab Requests and Prolonging Virtual Lab Existence Using the Lab Requests tab in Veeam Backup Enterprise Manager, the Administrator can also decline virtual lab requests and prolong the time for which a created virtual lab should run.

• To decline a lab request, select it in the list, click the Reject button and enter the reason for declining the request. The user who submitted the request will be notified about it via Virtual Lab Manager.

• To prolong the time interval for which the lab should run, select it in the list and click the Prolong button.

Performing Item-Level Restore Once the virtual lab is running, you will be notified about it via Virtual Lab Manager. After that, you can start restoring necessary Active Directory objects.


Using the Active Directory Recovery wizard, you can either restore objects that have been deleted, or recover object attributes that have been changed.

Step 1. Open the Active Directory Restore Wizard

Click the Open button in Virtual Lab Manager to bring up the Microsoft Active Directory Recovery wizard and make sure the virtual lab is ready.

Step 2. Select Objects to Restore

Select the object you want to restore or whose attributes you want to recover. To quickly find a necessary object, use the search field at the bottom of the window.

Objects that have been deleted and no longer exist in the production Active Directory are marked with the (DELETED) suffix appended to them. Objects that have been moved are marked with the (MOVED) suffix appended to them. To restore such objects, select them in the tree, click Next and proceed to Step 3a below. You can select several objects using SHIFT and CTRL keys on the keyboard.

If objects still exist in the production Active Directory but their attributes have changed and you want to recover them (replace their current values with those from the backup), select the necessary object in the tree, Next and proceed to Step 3b below.

Note If user credentials for Active Directory have changed or you want to log on to the restored Active Directory under another user account, click the Change credentials icon at the top right corner of the wizard. Then enter the necessary credentials and continue working with the wizard.


Step 3a. Restoring Deleted or Moved Objects

Objects that have been deleted and no longer exist in the production Active Directory are marked with the (DELETED) suffix appended to them. Objects that have been moved are marked with the (MOVED) suffix appended to them. To restore such objects, select them in the tree and click Next.

Note You can select several objects using SHIFT and CTRL keys on the keyboard.

You will proceed to the Review page. If you are restoring deleted or moved Users objects, consider the following:

• Veeam Backup & Replication restores user accounts in the disabled state. To enable user accounts after they are restored to the production, select the Enable users check box.

• If you have selected the Enable users option, you will be requested to provide a new password for the user object you are restoring. If you are restoring several users at once, you can provide the same password for all of them – for that select the Use for all restored user accounts check box.

Click Next, then review the settings of restored user object (s). Once you click OK, the object(s) will be restored to the production Active Directory.

Important Veeam Backup & Replication does not restore passwords for user and computer accounts you recover. So, if you want user accounts to be enabled after restore, use the Enable users option. For computer accounts, you will have to enable restored computer accounts manually after finishing the wizard, as well as re-join them to the domain.

Step 3b. Restoring Attributes of Active Directory Objects

Another common recovery operation is restoring the attributes of Active Directory objects. Once you have selected a necessary object and clicked Next, the Active Directory Recovery wizard will display attribute values for the selected object from the Active Directory backup, and the object existing in the production Active Directory. To display only those attributes that have changed, select the Show differences only check box.

Select check boxes next to attributes you want to restore.


Click Next to review the attributes you selected.

After you click Next, attributes in the production Active Directory will be replaced with those from the Active Directory backup. You can view the restore result on the Summary page and then click Finish to complete the wizard.


Note If user credentials for Active Directory have changed or you want to log on to the restored Active Directory under another user account (for example, in case the account you used does not have permissions to modify group membership of the group to which a restored object belongs), click the Change Credentials button and enter the necessary credentials and continue working with the wizard.


RECOVERING ITEMS FROM MICROSOFT EXCHANGE BACKUPS

With the Microsoft Exchange Recovery wizard, you can restore individual mailbox items such as emails, contacts and appointments back to the production mailbox or export them to a file.

To be able to recover items from Microsoft Exchange, you should have a SureBackup job configured on the Veeam Backup server. You should also create a virtual lab that mirrors your production environment, and an application group with a virtualized Microsoft Exchange and VMs running services on which Microsoft Exchange is dependent. The virtual lab and application group should be linked to the SureBackup job.

When you start the application-item recovery process, Veeam Backup & Replication runs the SureBackup job to start an isolated virtual lab and run there VMs from the application group. Once the virtual lab is ready, the Microsoft Exchange Recovery wizard uses Microsoft Exchange APIs to connect to the production Microsoft Exchange and Microsoft Exchange in the virtual lab, compares the current state of Microsoft Exchange with that from the backup, and lets you see what data has been changed or deleted so that you can recover it in its initial state.






Before You Begin Before you start working with the Microsoft Exchange Recovery wizard, make sure that you have properly configured a corresponding SureBackup job (and all components it will use):


2. You have downloaded the Veeam Backup & Replication installation image file from Veeam’s website and installed the Microsoft Exchange U-AIR wizard using its setup located in the \AIR folder of the installation image. Note that you should have a user account at the Veeam’s website to be able to download the setup file.

3. You have an application group that includes Microsoft Exchange and all VMs running services on which Microsoft Exchange is dependent (note that all of these applications should be virtualized). To be able to restore from Microsoft Exchange, you need to add to the application group a Domain Controller acting as a Global Catalog that contains users’ accounts whose mailboxes you want to restore. Make sure you have defined the right startup order for VMs in the application group – the Domain Controller should be started


before Microsoft Exchange. To learn more about application groups, see the Creating Application Group section in the Veeam Backup & Replication User Guide.

4. You have a virtual lab in which Microsoft Exchange and the Domain Controller should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide.




6. You have backups of all VMs that will take part in the restore process - these include Exchange server and Domain Controller. Note that for VMware environments you can use either backups or replicas.

Note By default, only the user has access to his or her mailbox. If you plan to restore Exchange items directly to the user’s mailbox and you plan to utilize another account (not the user’s one), make sure the Full Mailbox Access permission is granted to the account you will be using. If you plan to restore mailbox items from Microsoft Exchange 2010, instead of the Full Mailbox Access permission, you need to set up Exchange Impersonation as described in the following article: http://msdn.microsoft.com/en-us/library/bb204095%28v=exchg.140%29.aspx. To learn more, see http://blogs.msdn.com/b/exchangedev/archive/2009/06/15/exchange-impersonation-vs-delegate-access.aspx

Creating Lab Request To create a new Microsoft Exchange lab request, from the Start menu, select Programs > Veeam > Exchange Application Item Recovery. As a result, the Microsoft Exchange Recovery wizard will be started; follow the wizard steps, as described below.


Specify a description for the created lab request. By default, the following description is initially provided for the created request: user who issues the request, and time at which the lab request is created.

At the bottom of the window, specify the time interval that will be enough to restore the mailbox items from Microsoft Exchange. As soon as the specified time interval is over, you will not have access to the virtual lab. To set the necessary period of time, use time links. By default, the virtual lab is up for 30 minutes.

http://msdn.microsoft.com/en-us/library/ms162802.aspx

http://www.veeam.com/contacts.html

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Step 2. Specify Active Directory with User Accounts for Restored Mailboxes

At this step, do the following:

1. Enter a DNS name or IP address of a virtualized production Domain Controller acting as a Global Catalog with user accounts whose mailboxes you want to restore.

2. Enter a user name and password of the account you plan to use to connect to the production Active Directory. You can use the account under which you are currently logged on, or specify another account.

3. Click the Connect button. Veeam Backup & Replication will resolve the Domain Controller name and connect to it.


Step 3. Select a Mailbox

Then you should select a mailbox from which you want to restore Microsoft Exchange items – emails, contacts, appointments and so on.

1. In the Mailbox account field, specify the account of the user whose mailbox you want to access. To quickly find the necessary account, enter the first characters of the account in the field and click Check on the right or press Enter on the keyboard. The Microsoft Exchange Recovery wizard will form a list of available accounts starting with entered characters so that you can choose the necessary one.

2. If Mailbox server name has not been resolved automatically, then in the corresponding field, enter the IP address or a full DNS name of the Microsoft Exchange mailbox server that hosts the necessary mailbox.

3. Similarly, in the Production CAS field you may need to provide the IP address or a full DNS name of the production server that performs the role of the Client Access Server, and select its version from the CAS server version list. If prompted, specify the credentials to be used to access the specified mailbox in production environment.

Note This account should have sufficient access rights for the specified mailbox, otherwise you will not be able to proceed. If necessary, contact your Exchange administrator.


Step 4. Select a Restore Point for Microsoft Exchange Backup

From the list of available restore points, select the one when Microsoft Exchange was in the desired state, for example, before some emails were deleted. You can select the latest performed backup, last Friday night backup or a backup preceding a specific date.



Select a backed up Microsoft Exchange from which you want to restore mailbox items. Veeam Backup Enterprise Manager scans all Veeam Backup servers connected to it, searches for all backups with the VM you specified at the previous step of the wizard, and displays these backups in the list.


Select the restore point when Microsoft Exchange was in the desired state. The list of restore points is formed depending on the choice the user made when submitting the virtual lab request. For example, if the user selected the Last Friday night backup, Veeam Backup Enterprise Manager will display restore points created on the last Friday night, and a number of restore points closest to the matching point.

If you want to display all restore points that were created for this VM, select the Show all available restore points check box.



Select one of existing SureBackup jobs that you want to run to create an isolated sandbox in which Microsoft Exchange should be started. The application group and virtual lab used by this SureBackup job will be displayed in the Selected Job details section.

By default, the list of jobs displays only those jobs that contain the selected VM. If you want to display all SureBackup jobs that were created, select the Show all available SureBackup jobs check box.






• If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with Microsoft Exchange to the restore point selected at step 3.

Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring mailbox items.




Performing Item-Level Restore Once the virtual is running, you will be notified about it via Virtual Lab Manager and can start restoring necessary items from Microsoft Exchange.

Step 1. Open the Microsoft Exchange Recovery Wizard

Click the Open button in Virtual Lab Manager to bring up the Microsoft Exchange Recovery wizard and make sure the virtual lab is ready.

Step 2. Select a Mailbox

Select a mailbox from which you want to restore Microsoft Exchange items – emails, contacts, appointments and so on.


In the Mailbox account field, specify the account of the user whose mailbox you want to access. To quickly find the necessary account, enter the first characters of the account in the field and click Check on the right or press Enter on the keyboard. The Microsoft Exchange Recovery wizard will form a list of available accounts starting with entered characters so that you can choose the necessary one.

The information about the server hosting the selected mailbox will be displayed in the lower part of the window.

If prompted, specify the credentials to be used to access the specified mailbox in production environment.

Note This account should have sufficient access rights for the specified mailbox, otherwise you will not be able to proceed. If necessary, contact your Exchange administrator.

Step 3. Select the Restore Mode

Select the mode in which you want to work to restore items from the selected mailbox:

• Only view the items that were deleted or changed since the restore point you selected or

• All items in this mailbox.


Step 4. Specify Filter Criteria

At the Item Field step of the wizard, you can specify filter criteria that will help you find the necessary item. Use the Add Criteria list at the bottom of the window to add any item fields you need. Fill in the fields so that the Microsoft Exchange Recovery wizard can apply the filter.


Step 5. Select Items to Restore

After you provide the search filter, the Microsoft Exchange Recovery wizard will look for the necessary items and display the list of those that match the specified criteria. Select check boxes next to the items you want to restore. You can use the Mailbox item type field at the top to display items of the necessary type only.

Step 6. Select the Restore Target

Specify to which location you want to restore the selected item(s). You can restore items back to the original mailbox on the production Microsoft Exchange server, or save them as individual files to the selected folder.

Note Currently with the Microsoft Exchange Recovery wizard does not allow you to save items restored from Microsoft Exchange 2010 to a file. For this reason, the File system option will be disabled for Microsoft Exchange 2010.


Step 7. Specify Target Options

Specify options for a mailbox or a folder to which you want to restore Microsoft Exchange items.

• If you have selected to restore items to the mailbox, select the mailbox folder to which restored items should be placed. You can additionally select to mark restored items as Unread. If you are restoring multiple mailbox items, you can select the Preserve folder hierarchy check box to keep the initial folder structure.

• If you have selected to restore items to the folder, specify the path to the folder to which restored items should be placed.


Step 8. Restore Selected Items

Review the settings you specified.

Once you click Restore, items you selected will be restored back to the specified mailbox and folder in the production Microsoft Exchange server or saved as individual files to the selected folder.


RECOVERING ITEMS FROM MICROSOFT SQL SERVER BACKUPS

With the Microsoft SQL Recovery wizard, you can:

• Restore database schema objects and database tables;

• Execute a custom query against the database from the backup to restore specific data back to the production Microsoft SQL Server database;

• Save it as data files to a specific folder.

To be able to recover items from Microsoft SQL, you should have a SureBackup job configured on the Veeam Backup server; you should also create a virtual lab that mirrors your production environment, and an application group with a virtualized Microsoft SQL and VMs running services on which Microsoft SQL is dependent. The virtual lab and application group should be linked to the SureBackup job.

When you start the application-item recovery process, Veeam Backup & Replication runs the SureBackup job to start an isolated virtual lab and run there VMs from the application group. Once the virtual lab is ready, the Microsoft SQL Recovery wizard connects to the production Microsoft SQL Server and Microsoft SQL Server in the virtual lab and lets you recover selected data in its initial state.






Before You Begin Before you start working with the Microsoft SQL Recovery wizard, make sure that you have properly configured a corresponding SureBackup job (and all components it will use):


2. You have downloaded the Veeam Backup & Replication installation image file from Veeam’s website and installed the Microsoft SQL U-AIR wizard using its setup located in the \AIR folder of the installation image. Note that you should have a user account at the Veeam’s website to be able to download the setup file.

3. You have an application group that includes all VMs running applications and services on which Microsoft SQL Server is dependent (note that all of these applications should be


virtualized). To be able to recover items from Microsoft SQL Server using Windows authentication, you should add to the application group a Domain Controller that contains the user account that you will use to connect to the Microsoft SQL Server. Make sure you have defined the right startup order for VMs in the application group – the Domain Controller should be started before Microsoft SQL Server. To learn more about application groups, see the Creating Application Group section the Veeam Backup & Replication User Guide.

4. You have a virtual lab in which Microsoft SQL Server and a Domain Controller should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in the Veeam Backup & Replication User Guide.




6. You have backups of all VMs that will take part in the restore process - these include Microsoft SQL Server and Domain Controller. Note that for VMware environments you can use either backups or replicas.

Creating Lab Request To create a new Microsoft SQL Server lab request, do either of the following:

• From the Start menu, select Programs > Veeam > SQL Server Application Item Recovery.

• In Veeam Backup & Replication, click Restore > VMware or Restore>Hyper-V the Home tab. At the Restore Options step of the wizard, select Application items and click Next. At the Select Application step of the wizard, select Microsoft SQL and click Next.

As a result, the Microsoft SQL Recovery wizard will be started. Follow the wizard steps.



At the bottom of the window, specify the time interval that will be enough to restore objects from Microsoft SQL Server. As soon as the specified time interval is over, you will not have access to the virtual lab.

Use time links to set the necessary period of time. By default, the virtual lab is up for 30 minutes.



Step 2. Specify the Microsoft SQL Server

Enter a DNS name or IP address of a virtualized production Microsoft SQL Server. Use the Browse button on the right to select the necessary Microsoft SQL instance. You can connect to any Microsoft SQL instance that is configured to allow remote access.

Select the type of authentication you want to use to connect to the selected production Microsoft SQL Server – Microsoft Windows authentication or SQL Server authentication. Enter a user name and password of the account to connect to the production Microsoft SQL Server.

Note To be able to recover items from Microsoft SQL Server using Windows authentication, make sure the Domain Controller that contains the corresponding user account (under which the recovery wizard is running) was added to the application group.


Step 3. Select a Restore Point for Microsoft SQL Server Backup

From the list of available restore points, select the one when the Microsoft SQL Server was in the desired state, for example, before some table records were dropped or modified. You can select the latest performed backup, last Friday night backup or a backup preceding a specific date.



Select a backed up Microsoft SQL Server from which you want to restore database objects or data. Veeam Backup Enterprise Manager scans all Veeam Backup servers connected to it, searches for all backups with the VM you specified at the previous step of the wizard, and displays these backups in the list.


Select the restore point when Microsoft SQL Server was in the desired state. The list of restore points is formed depending on the choice the user made when submitting the virtual lab request. For example, if the user selected the Last Friday night backup, Veeam Backup Enterprise Manager will display restore points created on the last Friday night, and a number of restore points closest to the matching point.




Select one of existing SureBackup jobs that you want to run to create an isolated sandbox in which Microsoft SQL Server should be started. The application group and virtual lab used by this SureBackup job will be displayed in the Selected Job details section.







• If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with Microsoft SQL Server to the restore point selected at step 3.

Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring items from Microsoft SQL Server.




Performing Item-Level Restore Once the virtual lab is running, you will be notified about it via Virtual Lab Manager and can start restoring necessary items from Microsoft SQL Server.

Click the Open button in Virtual Lab Manager to bring up the Microsoft SQL Recovery wizard and make sure the virtual lab is ready.

Click Next, then select one of the restore options:

• You can use the Microsoft SQL Recovery wizard to generate a SQL script that will restore database schema objects, including tables, views, synonyms, stored procedures, functions, data types and table types, from the backup and insert the retrieved data to the


production database. To learn more, see Scenario 1. Restoring Database Schema Objects below.

• You can restore specific database tables and bring them back to the production Microsoft SQL Server or save them as data files to the specified folder. To learn more, see Scenario 2. Restoring Database Tables below.

• You can execute a custom SQL query on the SQL Server running in the virtual lab, and insert the retrieved results of the query to the production Microsoft SQL Server, or save them as data files to the specified folder. To learn more, see Scenario 3. Executing Custom Query Against SQL Server Database below.

Scenario 1. Restoring Database Schema Objects This scenario describes the procedure of restoring database schema objects.

With the Microsoft SQL Recovery wizard, you can generate a SQL script that can be used to restore database schema objects such as tables, views, synonyms, stored procedures, functions, data types and table types. When going through the wizard, you select the objects you want to restore, the source database from which these objects should be retrieved, and the target database to which the objects should be inserted. As a result of processing, the Microsoft SQL Recovery wizard generates a SQL script file that is saved to the specified location. After you finish working with the wizard, you can review the generated script, edit it if necessary and execute it to insert the selected objects to the target database on the production Microsoft SQL Server.

Step 1. Select Source and Target Databases

Select the database from which you want to retrieve objects, and the database to which these objects should be inserted. By default, the Microsoft SQL Recovery wizard does not display system databases. If you want to see them in the list, select the Display system databases check box.


Step 2. Select Objects to Restore

At this step, the Microsoft SQL Recovery wizard displays all schema objects from the selected database on the Microsoft SQL Server running in the virtual lab. Select check boxes next to the objects you want to restore.

To limit the scope of database schema objects in the list, click the Filter button at the bottom of the window and select which objects you want to display. By default, system objects are not displayed – to show them in the list, click the Filter button and select System Objects.


Step 3. Specify Names for Restored Objects

You can choose to restore the selected database schema objects with their initial names, or specify new names for the restored objects.

• If you restore objects with their initial names, the original objects in the production database will be replaced with those from the backup database as soon as you run the generated script against the production database.

• If you restore objects with new names, they will simply be inserted to the production database as soon as you run the generated script against the production database.

To provide a new name for an object, select it in the list and click the Change button. Then enter the required name in the New name column.

To get back to the initial object name, select the object in the list and click the Default button.


Step 4. Specify a Script File

Specify a name and a folder for the script file that will be generated by the Microsoft SQL Recovery wizard.

Step 5. Restore Selected Objects



Once you click Script, the Microsoft SQL Recovery wizard will generate a SQL script that you can run to restore the objects you selected back to the target database on the production Microsoft SQL Server. The SQL script file will be stored in the folder you selected – you can open it, edit and run the script whenever you need.

Depending on the specified settings, objects will be restored either with new names or with their initial names; in the latter case, the database objects from the backup will replace the database objects that currently exist in the production database.

If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.

Scenario 2. Restoring Database Tables This scenario describes the procedure of restoring database tables.

With the Microsoft SQL Recovery wizard, you can restore specific database tables and bring them back to the production database, or save them to the specified folder.

• If you choose to restore database tables to the production database, you can bring the restored tables to the production database with their initial names or with new names. See Scenario 2.1 below.

• If you choose to save the restored database tables to the specified folder, the Microsoft SQL Recovery wizard will use bcp.exe, the native Microsoft SQL utility that bulk copies data between an instance of Microsoft SQL Server and a data file. The selected database tables will be exported to a data file and saved to the specified folder. You can use the created data file to import retrieved data to the production database. Please note that the bcp.exe utility is available in SQL Server 2005 SP1 and later versions. See Scenario 2.2 below. To learn more about the bcp.exe utility, see http://msdn.microsoft.com/en-us/library/ms162802.aspx.



Scenario 2.1. Restoring Database Tables to the Production Database This scenario describes the procedure of restoring database tables from the backup to the production database.


Select the database from which you want to retrieve tables, and the database to which these tables should be restored. By default, the Microsoft SQL Recovery wizard does not display system databases. If you want to see the in the list, select the Display system databases check box.


Step 2. Select Database Tables to Restore

At this step, the Microsoft SQL Recovery wizard displays all tables from the selected database on the Microsoft SQL Server running in the virtual lab. Select check boxes next to those tables you want to restore.

To limit the scope of database tables in the list, click the Filter button at the bottom of the window and select which tables you want to display. By default, system objects are not displayed – to show them in the list, click the Filter button and select System Objects.


Step 3. Specify Names for Restored Tables

You can choose to restore the selected database tables with their initial names, or specify new names for the restored tables.

• If you restore tables with their initial names, the original tables in the production database will be replaced with those from the backup database.

• If you restore tables with new names, these tables will simply be added to the production database next to the initial ones.

To provide a new name for a table, select it in the list and click the Change button. Then enter the required name in the New name column.

To get back to the initial table name, select the table in the list and click the Default button.

Step 4. Specify Additional Restore Options

Specify advanced restore settings for the table.

In the Filegroups section, you can choose to put the restored table to its own filegroup or select any other filegroup you need.

If you are using partitioned tables, in the Partitioned tables section, you can select to keep the initial partition scheme for the restored table, or select the necessary partition scheme for the restored table.


Step 5. Restore Selected Tables


Once you click Restore, the Microsoft SQL Recovery wizard will restore the tables you selected back to the production Microsoft SQL Server. Depending on the specified settings, the tables will be restored either with new names or with initial names. In the latter case, the tables restored from the backup will replace the tables that currently exist in the production database.



Scenario 2.2. Restoring Database Tables to Data Files This scenario describes the procedure of restoring database tables from the backup and storing them to the specified folder.


Step 1. Select the Database

Select the database from which you want to retrieve tables. By default, the Microsoft SQL Recovery wizard does not display system databases. If you want to see the in the list, select the Display system databases check box.

Step 2. Select Database Tables to Restore

At this step, the Microsoft SQL Recovery wizard displays all tables from the selected database on the Microsoft SQL Server running in the virtual lab. Select check boxes next to those tables you want to restore.

To limit the scope of database tables in the list, click the Filter button at the bottom of the window and select which tables you want to display. By default, system objects are not displayed – to show them in the list, click the Filter button and select System Objects.


Step 3. Specify the Output Folder

Specify the folder to which the bcp.exe utility should store data files of restored tables.


Step 4. Restore Selected Tables


Once you click Restore, the Microsoft SQL Recovery wizard will restore the tables and save them as data files to the specified output folder.

If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore


operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.

Scenario 3. Executing Custom Query Against SQL Server Database This scenario describes how to use the Microsoft SQL Recovery wizard to execute a specific query against a specific database and restore the query results.

You can bring the results of the query back to the production database, or save them as data files to the specified folder.

• If you choose to restore the results of the query to the production database, the Microsoft SQL Restore wizard will create a new table in the selected database on the production Microsoft SQL Server and insert there the query results.


See Scenario 3.1. Restoring Query Results to the Production Database below.

• If you choose to save the results of the query to the specified folder, the Microsoft SQL Recovery wizard will use bcp.exe, the native Microsoft SQL utility that bulk copies data between an instance of Microsoft SQL Server and a data file.


The results of the query will be exported to a data file and saved to the specified folder. You can use the created data file to import retrieved data to the production database. Please note that the bcp.exe utility is available in SQL Server 2005 SP1 and later versions. To learn more about the bcp.exe utility, see http://msdn.microsoft.com/en-us/library/ms162802.aspx. See Scenario 3.2 Restoring Query Results to Data Files below.

Scenario 3.1. Restoring Query Results to the Production Database This scenario describes the procedure of restoring the query results to the production database.


Select the database from which you want to retrieve data, and the database to which these data should be restored. By default, the Microsoft SQL Recovery wizard does not display system databases. If you want to see the in the list, select the Display system databases check box.

Step 2. Specify a SQL Query

In the Type in SQL query field, enter a SELECT query you want to execute to retrieve the necessary data from the selected database.

Click the Preview button – the Microsoft SQL Recovery wizard will display the results that match the conditions of the query in the field below.

Step 3. Specify a Table Name

In the Table name field, specify the name of a new database table to which the query results should be inserted. The Microsoft SQL Recovery wizard will create a table with the specified name in the production database and insert to it the query results. Please note that you cannot insert the query results to the existing table.


Note Please keep in mind that indexes, constraints, and triggers defined in the initial table are not transferred to the new table.

Step 4. Specify Additional Restore Options

At this step of the wizard, you can choose to put the restored table to the default filegroup or select any other filegroup you need.


Step 5. Restore Query Results


Once you click Restore, the Microsoft SQL Recovery wizard will create on the production Microsoft SQL Server a table with the name you specified, and insert there the results of the query.

If you want to finish working with the wizard, click Finish. If you want to continue working with the virtual lab to restore objects from Microsoft SQL Server, select the Perform another restore


operation after I click Finish check box and click Finish. As a result, the Microsoft SQL Recovery wizard will be started once again.

Scenario 3.2. Restoring Query Results to Data Files This scenario describes the procedure of restoring the query results to data files and storing these files to the specified folder.

Step 1. Select the Database

Select the database from which you want to retrieve data. By default, the Microsoft SQL Recovery wizard does not display system databases. If you want to see the in the list, select the Display system databases check box.


Step 2. Specify SQL Query

In the Type in SQL query field, enter a SELECT query you want to execute to retrieve the necessary data from the selected database. Click the Preview button – the Microsoft SQL Recovery wizard will display the results that match the conditions of the query in the field below.

Step 3. Specify the Output Folder

Specify the folder to which the bcp.exe utility will store data files with restored data.


Step 4. Restore Query Results


Once you click Restore, the Microsoft SQL Recovery wizard will restore the results of the query and save them as data files to the specified output folder.


RECOVERING ITEMS WITH UNIVERSAL RECOVERY WIZARD

The Universal Recovery wizard enables you to recover items from any application running in the VM. Unlike Active Directory, Exchange and SQL Recovery wizards, the recovery process is completely wizard-driven but involves some user-directed procedures.

To be able to recover application items, you should have a SureBackup job configured on the Veeam Backup server. You should also create a virtual lab that mirrors your production environment, and an application group with the VM running the necessary application, and VMs running services on which this application is dependent. The virtual lab and application group should be linked to the SureBackup job.

When you start the application-item recovery process, Veeam Backup & Replication runs the SureBackup job to start an isolated virtual lab and run there VMs from the application group. Once the virtual lab is ready and the VM with the application is up, you can connect to the application using native management tools to recover the items you need. For example, you can use Oracle SQL Developer to recover records from an Oracle database. Alternatively, you can log on to the VM console using vSphere Client and retrieve the necessary items from there.



• Creating a request for a virtual lab

• Approving the virtual lab request

• Performing item-level restore

Before You Begin Before you start working with the Universal Recovery wizard, make sure that you have properly configured a corresponding SureBackup job (and all components it will use):


2. You have downloaded the Veeam Backup & Replication installation image file from Veeam’s website and installed the Universal U-AIR wizard using its setup located in the \AIR folder of the installation image. Note that you should have a user account at the Veeam’s website to be able to download the setup file.

3. You have an application group that includes the VM from which you want to restore application items, and all VMs running services on which the primary VM is dependent (note that all of these applications should be virtualized). To learn more about application groups, see the Creating Application Group section in the Veeam Backup & Replication User Guide.


4. You have a virtual lab in which VMs from the application group should be started. The virtual lab should mirror the network settings of your production environment. To learn more about virtual labs, see the Creating Virtual Lab section in Veeam Backup & Replication User Guide.




6. You have backups of all VMs that will take part in the restore process. These are backups of VMs from the application group. Note that for VMware environments you can use either backups or replicas.

Creating Lab Request To create a new Universal virtual lab request, do either of the following:

• From the Start menu, select Programs > Veeam > Universal Application Item Recovery.

• In Veeam Backup & Replication, click Restore > VMware or Restore>Hyper-V the Home tab. At the Restore Options step of the wizard, select Application items and click Next. At the Select Application step of the wizard, select Other application and click Next.

As a result, the Universal Recovery wizard will be started. Follow the wizard steps.




At the bottom of the window, specify the time interval that will be enough to restore items from the application. As soon as the specified time interval is over, you will not have access to the virtual lab.

Use time links to set the necessary period of time. By default, the virtual lab is up for 30 minutes.


Step 2. Specify a VM Running the Application

Specify the VM in the production environment that runs the application from which you want to restore items. You can use one of the two options – enter the IP address or a DNS name of the server, or enter the name of the VM that runs the necessary application.


Step 3. Assess Results

The Universal Recovery wizard will resolve the VM name and connect to it. Check the VM IP address.

Step 4. Select a Restore Point for VM Backup

From the list of available restore points, select the one when the application running in the VM was in the desired state, for example, before some items were deleted. You can select the latest performed backup, last Friday night backup or a backup preceding a specific date.



Note Please keep in mind that you should have Portal Administrator role for Veeam Backup Enterprise Manager to be able to work with lab requests.



At this step of the wizard, you can review and, if necessary, edit a virtual lab request — for example, change the time interval for which the lab should be up.

To edit virtual lab request data, click the Edit request link at the bottom of the window.


Select a backed up VM from which you want to restore items. Veeam Backup Enterprise Manager scans all Veeam Backup servers connected to it, searches for all backups with the VM you specified at the previous step of the wizard, and displays these backups in the list.



Select the restore point when application was in the desired state. The list of restore points is formed depending on the choice the user made when submitting the virtual lab request. For example, if the user selected the Last Friday night backup, Veeam Backup Enterprise Manager will display restore points created on the last Friday night, and a number of restore points closest to the matching point.



Select one of existing SureBackup jobs that you want to run to create an isolated sandbox in which the selected VM from the backup should be started. The application group and virtual lab used by this SureBackup job will be displayed in the Selected Job details section.





• If the specified SureBackup job is already running, Veeam Backup Enterprise Manager will check the restore point to which VMs from the application groups are started. If that point does not correspond to the point selected at step 3, Veeam Backup Enterprise Manager will display a warning. In this case, you may need to start the SureBackup job to an earlier point in time to make sure items you need are available there. To do that, right-click the necessary SureBackup job in Veeam Backup & Replication and select Start job to from the shortcut menu.

• If the SureBackup job is not started, Veeam Backup & Replication will launch the selected SureBackup job, start the virtual lab and run the VM with the necessary application to the restore point selected at step 3.

Once the virtual lab is ready, Veeam Backup Enterprise Manager will send a notification to Virtual Lab Manager so that the user who requested the virtual lab can start restoring application items.





Performing Item-Level Restore Once the virtual lab is running, you will be notified about it via Virtual Lab Manager and can start restoring necessary application items.

Click the Open button in Virtual Lab Manager to bring up the Universal Recovery wizard and make sure the virtual lab is ready.

To provide the user who submitted the virtual lab request with access to the restored VM in the virtual lab, the Universal Recovery wizard provides a masquerade IP address for the VM in the isolated environment, and automatically updates routing on the user’s machine. You can use the specified IP address to connect to the VM remotely and extract required items from the application with the native management tools. As an alternative, you can log on to the VM console using vSphere Client.

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