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vCloud Hybrid Service User's GuidevCloud Hybrid Service 1.0

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vCloud Hybrid Service User's Guide

2 VMware, Inc.

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Contents

About vCloud Hybrid Service 5Types of vCloud Hybrid Service 6Ways to Access vCloud Hybrid Service 7Key Terminology 8

Use the vCloud Hybrid Service Web Console 13Supported Browsers for vCloud Hybrid Service 13Sign In to vCloud Hybrid Service 13Change Your Password 14Select Geographical Region 14

1 About Virtual Data Centers 15

Create a Virtual Data Center 15View Virtual Data Center Details in vCloud Hybrid Service 16Manage Resource Allocation for a Virtual Data Center 17Manage Virtual Machines in a Virtual Data Center 18Lock a Virtual Data Center 19Unlock a Virtual Data Center 19Set a Limit on Number of Virtual Machines in a Virtual Data Center 19Change Virtual Data Center Name or Description 20Delete a Virtual Data Center 20

2 About Gateways and Networks 21

View and Edit Gateway Details 22Add a Gateway to a Virtual Data Center 23Delete a Gateway 23View Networks in a Virtual Data Center 24Manage Networks 24Change Network Assignments for a Virtual Machine 24Add a Network to a Virtual Data Center 25Delete a Network From a Virtual Data Center 25

3 Basic Management for Virtual Machines 27

About Catalogs in vCloud Hybrid Service 27Add a Virtual Machine from a Template 28Power On a Virtual Machine 29Connect a Virtual Machine to a Network 29Suspend a Virtual Machine 29Reset a Virtual Machine 30Delete a Virtual Machine 30View and Edit Virtual Machine Details 30

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4 About Virtual Machine Monitoring 33

View a Virtual Machine's Resource Usage 33View Virtual Machine CPU and Memory Usage History 35

5 About Direct Connect to vCloud Hybrid Service 39

Features of Direct Connect 39Types of Connectivity 40Ordering and Provisioning Workflow 42Order Direct Connect to vCloud Hybrid Service 42Work with VMware Operations to Complete Order 43Work with Your Partner to Set up Connection 43View Direct Connect in vCloud Hybrid Service 44Route Traffic Through Direct Connect 44Use Cases: Routing Traffic Through Direct Connect 45

6 Advanced Management for Virtual Machines 51

Create a Virtual Machine Without Using a Template 51Access a Virtual Machine Console 52Edit Virtual Machine Details in vCloud Director 52Move or Manage Virtual Machines, vApps, or Templates 53

7 About Data Protection in vCloud Hybrid Service 55

Register for Data Protection for a Virtual Machine 55Remove a Virtual Machine from Data Protection 56Review Data Protection for a Virtual Machine 56Restore a Virtual Machine by Using Data Protection 57

8 About Snapshots 59

Create a Snapshot for a Virtual Machine 59Revert to a Snapshot for a Virtual Machine 59Delete a Snapshot for a Virtual Machine 60

9 vCloud Hybrid Service User Management 61

User Privileges by Role 61Add Users 62Assign Users to a Virtual Data Center 63About Activity Logs 63View Activity Logs 63Edit User Details 64Reset Passwords 64Delete Users from vCloud Hybrid Service 65

10 Technical Support 67

About VMware Technical Support 67File a Support Request via the vCloud Hybrid Service Web Console 68

Index 69


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About vCloud Hybrid Service

VMware® vCloud® Hybrid Service™ is a secure, dedicated hybrid cloud service operated by VMware,giving your IT organization a common platform to seamlessly extend your data center to the cloud.

With vCloud Hybrid Service, you can quickly and securely deploy, provision, and manage virtual machinesin a software-defined data center.

vCloud Hybrid Service features include core services, the ability to deploy virtual machines, integrationfrom your environment to the public cloud, data protection, and migration.

Figure 1. How Your Data Center Extends to the vCloud Hybrid Service Data Center

Intended AudienceThis information is intended for customers who want to manage or use vCloud Hybrid Service. Theinformation is written for administrators and end users.

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Types of vCloud Hybrid ServiceThe vCloud Hybrid Service is available as the VMware vCloud® Hybrid Service Dedicated Cloud™, asingle tenant virtual private cloud, and as the VMware vCloud® Hybrid Service Virtual Private Cloud™, amulti tenant virtual private cloud.

With either service option, customers can create virtual machines. Each class of service includes thecapability to access these and manage them to align with different consumption and administration models.

Virtual data centers in both classes of service have an internal virtual data center network and an optionalgateway with a NAT-routed network.

Virtual machines are first-class objects in vCloud Hybrid Service interactions, and they can be individuallycreated and managed. VMware vSphere® vApps® are visible along with their virtual machine associationsthrough the vCloud Hybrid Service console, but can be created or managed only through vCloud Director.

Figure 2. vCloud Hybrid Service Offerings

Dedicated Cloud Service OptionThe Dedicated Cloud service option provides a single tenant private cloud with dedicated computingservers, layer-2 network isolation for workload traffic, persistent storage volumes, and a dedicated cloudmanagement instance. Infrastructure capacity can be allocated to a single virtual data center or multiplevirtual data centers, at your discretion.

Table 1. Dedicated Cloud Core Capacities

Capacity Service Component

120GB vRAM, 30GHz vCPU Compute

6TB Storage

50Mbps Bandwidth

3 Public IP addresses

24 x 7 x 365 Production support


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Virtual Private Cloud Service OptionThe Virtual Private Cloud service option provides a multi tenant virtual private cloud with logically isolatedresources on a shared physical infrastructure, configured as a single virtual data center with networkingresources. A customer cannot have multiple virtual data centers with a Virtual Private Cloud service,because the Virtual Private Cloud service is provided as a single virtual data center.

Table 2. Virtual Private Cloud Core Capacities

Capacity Service Component

20GB vRAM, 5GHz vCPU (burst to 10GHz) Compute

2TB Storage

10Mbps Bandwidth

2 Public IP addresses

24 x 7 x 365 Production support

RegionRegion refers to a collection of physical data centers that are located in distinctly separate geographic areas.You select a region or regions when you purchase cloud services.

Having services available in multiple regions enables you to manage region specific resources. You can runworkloads closer to your business specific customers or comply with various regulations and other legalrequirements.

You can also choose to leverage multiple regions to enable redundancy of your data or workloads.Redundant configuration can play a role in your business continuity and disaster recovery strategy, whichcan include failing over to a second data center, protecting data by deploying to a second data center, orrecovering operations in a second data center in the event of a disaster.

Adding CapacityThe My VMware™ account management portal provides customer access to management of all VMwaresubscriptions and support under a single account. In this portal, users with subscription administratorprivileges in your organization can manage entitlements and purchase additional service components.

For complete information visit the VMware vCloud Web page at http://vcloud.vmware.com.

Ways to Access vCloud Hybrid ServiceYou can manage and consume your hybrid cloud resources through the vCloud Hybrid Service Webconsole. Your vCloud Director organization administrator can use the vCloud Director applicationprogramming interface (API).

Customers have access to vCloud Hybrid Service to manage cloud resources purchased from VMware.


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http://vcloud.vmware.com

Figure 3. vCloud Hybrid Service and the Customer's Components

vCloud Hybrid Service Console AccessThe vCloud Hybrid Service console is the primary portal for access, consumption, and management ofcloud resources purchased from VMware, including virtual data center management, configuration ofnetwork services, and virtual machine instance lifecycle management. The console also provides single sign-on access to the vCloud Director portal. In vCloud Director, administrators can perform advancedmanagement of virtual data centers, and end users can perform advanced management of virtual machines.

Application Programming Interface AccessVMware provides limited vCloud Director organization-administrator access to the API for programmaticresource management or workload migration.

Key TerminologyBefore you start using vCloud Hybrid Service, become familiar with key terminology and definitions.

A-F

catalog Used for storing content. Each organization has its own catalog to whichusers can add templates and share content with other users. UsingvCloud Director, ISO media files can also be uploaded and shared viacatalogs.

CPU resources Virtualization of CPU (vCPU) adds varying amounts of overhead dependingon the percentage of virtual machine workload that can run in directexecution, and the costs of virtualizing the remaining instructions thatcannot be directly executed. The amount of available CPU therefore impactsperformance.


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G - L

gateway Provides a routed connection between a virtual data center's network and anexternal network. It can provide network services such as DHCP, firewall,NAT, VPN, static routing, and load balancing.

guest operating system An operating system that runs inside a virtual machine.

limits In vCloud Director, you can specify limits for an upper bound for CPU andmemory resources that can be allocated to a virtual machine, but you mightwaste idle resources. A virtual data center can allocate more than thereservation to a virtual machine, but never allocates more than the limit,even if there are unused resources on the system. When the memory limit isunlimited, the default, the amount of memory configured for the virtualmachine when it was created becomes its effective limit in most cases.


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M - R

media file Media refers to ISO images, such as boot and installation CDs or DVDs.Media can be uploaded or imported into a catalog in vCloud Director. Amedia image in a catalog can be attached to a vApp and mounted by avirtual machine.

memory resources Virtual memory that is mapped to physical memory on a host.

My VMware Your account management portal to manage entitlements, purchase newadd-ons, and file support requests.

Network AddressTranslation (NAT)

Modifies the source/destination IP Addresses or packets arriving to andleaving from an edge gateway. SNAT or DNAT stand for source ordestination network address translation.

network In vCloud Hybrid Service, virtual connections between a virtual machineand other virtual machines, between a virtual machine and a virtual datacenter, and between a virtual data center and the host's physical network.These networks, like physical networks, require information about virtualmachines such as machine names, IP, and VPN settings. Virtual data centerscan use multiple networks.

OVF Open Virtualization Format (OVF) packages are based on the OpenVirtualization Format Specification. OVF is an industry standard format thatdescribes metadata about virtual machine images in XML format. OVFfacilitates the use of vApps. If you upload an OVF file that includes OVFproperties for customizing its virtual machines, those properties arepreserved in the vApp template.

quotas How many virtual machines can be stored and powered on in the virtualdata center.

regions Distinctly separate geographic areas. You select a region or regions whenyou purchase cloud services. Regions enable you to run workloads closer toyour business specific customers or comply with various regulations andother legal requirements. Multiple regions can also enable redundancy ofyour data or workloads.


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S - Z

snapshot A reproduction of the virtual machine just as it was when you took thesnapshot, including the state of the data on all the virtual machine's disksand the virtual machine's power state (on, off, or suspended). You can take asnapshot when a virtual machine is powered on, powered off, or suspended.You can revert the configuration or virtual machine to a snapshot.

storage In vCloud Hybrid Service, a block level persistent storage capacity allocation,enabling custom and flexible storage resource distribution and managementat the virtual machine layer within a virtual data center. In thevCloud Hybrid Service user interface, storage is displayed as the SSD-Accelerated tier.

template A virtual machine image that is loaded with an operating system,applications, and data. A template can be created from a vApp invCloud Director.

vApp A preconfigured virtual machine in vCloud Director that packagesapplications and parameters that define operational details. A vApppackages applications with their required operating system.

vCloud Hybrid ServiceCustomer SuccessTeam

Subscription Service Representatives for vCloud Hybrid Service customerswho welcome new customers into the service and coordinate onboardingactivities. Representatives also work with customers ongoing to help fullyutilize the service and act as liaison for necessary VMware resources.

vCloud Hybrid ServiceData Protection

An optional data backup feature available for purchase that backs up virtualmachines every 24 hours. You can restore a virtual machine using its backupimage by working with Technical Support.

vCloud Hybrid ServiceOffline Data TransferService

An optional data migration service available for purchase that transfers largefiles from local information systems to vCloud Hybrid Service environments.VMware provides a physical storage device that you load with your data andthen return to VMware. Upon receipt of the loaded storage device, VMwaretransfers the data for you.

virtual data center A logical construct that provides compute, network, and storage resources toan organization. Virtual data centers provide an environment where virtualmachines can be created, stored, and operated, enabling complete abstractionbetween the consumption of infrastructure service and underlying resources.Data centers also provide storage for virtual media.

virtual machine A software computer that, like a physical computer, runs an operatingsystem and applications. Virtual machines can be treated like physicalcomputers, for example, powered on and off, reset, backed up, and more.

VMwarevCloud Connector

A virtual appliance that allows you to extend compute capacity and visibilityfrom vSphere or vCloud Director to private and public clouds. It also allowsaccess and use of vApps and templates in private and public clouds, andcopying of virtual machines, vApps, and vApp templates between vSphereand private and public clouds.


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VMware vCloud Director A Web console that provides access to your virtual data center's catalogs,templates, and virtual machines in order to perform advanced managementtasks.

VMware Global Services VMware technical support teams, including Technical Incident Engineersand Solutions Architects. Technical Incident Engineers act as main technicalcontact and maintain ownership of support requests, engaging otherVMware teams where necessary. Solutions Architects are in-depth andexperienced technical consultants handling the design and implementationof complex customer scenarios and the resolution of more demandingtechnical issues within the vCloud Hybrid Service environment.

VMware Tools A suite of utilities that enhances the performance of the virtual machine'sguest operating system and improves management of the virtual machine.

VMware vSphereHigh Availability

An optional feature that supports distributed availability services in anenvironment that includes ESXi and vCenter. If VMware DistributedResource Scheduler™ is configured and one of the hosts that vCenter Servermanages becomes unavailable, all virtual machines on that host areimmediately restarted on another host.


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Use the vCloud Hybrid Service Web Console

Use the vCloud Hybrid Service in a supported browser after you have received your welcome email.

Supported Browsers for vCloud Hybrid ServiceThe consoles used for vCloud Hybrid Service are compatible with the browser versions listed.

vCloud Hybrid Service Console Browser RequirementsThe following browsers are supported in the vCloud Hybrid Service console.

n Internet Explorer 8 and later

n Firefox 3.6 and later

n Safari 4 and later

n Chrome 10 and later

vCloud Director and Virtual Machine Console Browser RequirementsFor specific browsers that support vCloud Director and virtual machine consoles, see the vCloud Directordocumentation at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.install.doc_51/GUID-71CD8265-A306-49B7-8190-8C0CBF8CEE0D.html.

Sign In to vCloud Hybrid ServiceUsers use email as the user name to sign in to vCloud Hybrid Service.

n The email and password are the vCloud Hybrid Service credentials. If a password is forgotten at anytime, click the link for help, or contact your vCloud Hybrid Service administrator or VMware technicalsupport.

n If you are an administrator, your default page is your cloud service dashboard by region.

n If you are an end user, your default page is My Virtual Machines, by region.

Prerequisites

Users should verify that they have received an invitation email from vCloud Hybrid Service that includes apassword link.

To review VMware technical support information, see “About VMware Technical Support,” on page 67.

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http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.install.doc_51/GUID-71CD8265-A306-49B7-8190-8C0CBF8CEE0D.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.install.doc_51/GUID-71CD8265-A306-49B7-8190-8C0CBF8CEE0D.html

Procedure

1 In the invitation email, click the link.

If the link does not work or has expired, contact your vCloud Hybrid Service administrator or VMwaretechnical support.

2 Type and confirm a password.

Change Your PasswordAs a vCloud Hybrid Service user, you can change your password at any time.

If necessary, an account administrator can reset passwords. See “Reset Passwords,” on page 64.

Prerequisites

Sign in with your current password. If you cannot sign in, see “Sign In to vCloud Hybrid Service,” onpage 13.

Procedure

1 Click your user name in the upper right of any page and select Change Password.

2 Type and confirm your new password.

Make a note of your changed password.

3 Click Update.

Your password is changed.

Select Geographical RegionIf you have purchased vCloud Hybrid Service infrastructure resources in multiple regions, you can eitherset a specific region as the default region or you can select the region that you want to work within eachtime you log into vCloud Hybrid Service.

Procedure

1 Sign in to the vCloud Hybrid Service console.

2 To switch from one region to another, select another region in the drop-down menu at the top of thedashboard page.

3 In the Set as default location drop-down menu, set your desired default region.

Setting a default region takes you directly to this region the next time you sign in tovCloud Hybrid Service. If you do not set a region, when you sign in you see the multiple region view.


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About Virtual Data Centers 1A virtual data center is a logical construct that provides compute, network, and storage resources. Virtualdata centers provide an environment where you can create, store, and operate virtual machines. Datacenters also provide storage for virtual media.

You can view and manage many details of virtual data centers using the vCloud Hybrid Service console, thevCloud Director portal, and the vCloud Director API.

This chapter includes the following topics:

n “Create a Virtual Data Center,” on page 15

n “View Virtual Data Center Details in vCloud Hybrid Service,” on page 16

n “Manage Resource Allocation for a Virtual Data Center,” on page 17

n “Manage Virtual Machines in a Virtual Data Center,” on page 18

n “Lock a Virtual Data Center,” on page 19

n “Unlock a Virtual Data Center,” on page 19

n “Set a Limit on Number of Virtual Machines in a Virtual Data Center,” on page 19

n “Change Virtual Data Center Name or Description,” on page 20

n “Delete a Virtual Data Center,” on page 20

Create a Virtual Data CenterIn the Dedicated Cloud service, you must create a virtual data center before you can use the infrastructureresources you have purchased. You can group your resources into one or more virtual data centers,depending upon your requirements. For example, you can create one virtual data center for your entirecompany or you can create different virtual data centers for different departments, project teams, orgeographic sites.

When you create a virtual data center, it is set up with compute, storage, and network resources. If youallocate one or more public IP addresses to the virtual data center, an additional network is created that canprovide Internet access to virtual machines connected to it.

Prerequisites

n Verify that you have resources and virtual infrastructure administrator privileges in theDedicated Cloud service where you will create the virtual data center. You cannot have multiple virtualdata centers with a Virtual Private Cloud service, because the Virtual Private Cloud service is providedas a single virtual data center.

n If you have multiple regions, verify where you want to add a new virtual data center.

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n If you want to provide access to the Internet to any virtual machines in the data center, verify that youhave public IP addresses available. Allocate IP addresses to the virtual data center only if you want tocreate virtual machines that need access to the Internet. If you allocate IP addresses, they are reservedfor the virtual data center.

Procedure


2 Select the region where you will create the virtual data center.

3 Click Add a Virtual Datacenter.

4 In the Create Virtual Datacenter pop-up menu, select a cloud.

You can view available CPU, memory, and storage resources for each service. You can also view thenumber of unused public IP addresses.

5 Select the resources to use.

n To use all the available resources for your new virtual datacenter, select Use all of these resources,and click Create Virtual Datacenter.

n To use some of the available resources for your new virtual data center, select Use some of theseresources, and click Next.

6 Type a name for the virtual data center.

7 Select a size for the virtual data center. You can do one of the following.

n Select a Small, Medium, or Large configuration and then adjust the default settings according toyour needs.

You can only select a configuration for which you have available resources.

n Specify resources individually in the CPU, Storage, Memory, and Public IPs text boxes.

NOTE In the vCloud Hybrid Service user interface, storage is displayed as the SSD-Accelerated tier.

8 Click Set Up this Virtual Datacenter.

It may take several minutes for the virtual data center to be created.

The virtual data center is created. It is added to the list of virtual data centers in the Dashboard tab. Clickingon the virtual data center allows you to manage it.

What to do next

Assign the users for the virtual data center. See Chapter 9, “vCloud Hybrid Service User Management,” onpage 61.

View Virtual Data Center Details in vCloud Hybrid ServiceYou as an administrator can view detailed information about a virtual data center in thevCloud Hybrid Service console.

Prerequisites

Verify that you have administrator privileges. Administrator types include account, virtual infrastructure,network, read-only, and subscription.

Procedure



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2 Select the region where you will view the virtual data center.

3 On the Dashboard tab, click the virtual data center.

4 View information about the virtual data center.

Option Description

To view resources allocated to thevirtual data center or resourcesused by the data center

Click the Usage & Allocation tab to view allocated resources. To viewresources used, click on the name of the resource and view Current Usage.Storage is displayed as the SSD-Accelerated tier.

To view the virtual machines in thevirtual data center and their status

Click the Virtual Machines tab.

To view the gateways for the virtualdata center

Click the Gateways tab.

To view the networks in the virtualdata center

Click the Networks tab.

To view the users who have accessto the virtual data center

Click the Users tab.

To view whether the virtual datacenter is locked or unlocked

View STATUS on the right side of the screen.

To view the limit set for virtualmachines in the virtual data center

View VM QUOTA on the right side of the screen.

5 Note the link to edit the virtual data center name and description.

This is only available for virtual data centers in the Dedicated Cloud service. See “Change Virtual DataCenter Name or Description,” on page 20.

6 Note the link to delete the virtual data center.

This is only available for virtual data centers in the Dedicated Cloud service. See “Delete a Virtual DataCenter,” on page 20.

7 Note the link to display a URL for the virtual data center for use in API commands.

8 Note the link to manage catalogs in vCloud Director.

See “About Catalogs in vCloud Hybrid Service,” on page 27.

What to do next

Manage details of the virtual data center.

n To manage resource allocation, see “Manage Resource Allocation for a Virtual Data Center,” onpage 17.

n To manage virtual machines, see “Manage Virtual Machines in a Virtual Data Center,” on page 18.

n To manage gateways or networks, see Chapter 2, “About Gateways and Networks,” on page 21.

n To manage users, see “Assign Users to a Virtual Data Center,” on page 63.

Manage Resource Allocation for a Virtual Data CenterYou can change the resource allocation for a virtual data center in the Dedicated Cloud service. You canchange the amount of CPU, memory, and storage resources allocated to the virtual data center.

Prerequisites

Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.

Chapter 1 About Virtual Data Centers

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Procedure


2 Select the region where you will edit the virtual data center.

3 In the Dashboard tab, click the virtual data center to edit.

4 Click the Usage & Allocation tab.

5 Change the resource allocation.

Option Description

To change the CPU allocation a Click CPU.b In the CPU Allocation pop-up menu, type the new allocation.c Click Save.

To change the memory allocation a Click Memory.b In the Memory Allocation pop-up menu, type the new allocation.c Click Save.

To change the storage allocation a Click Storage.b In the Storage Allocation pop-up menu, type the new allocation.c Click Save.NOTE In the vCloud Hybrid Service user interface, storage is displayed asthe SSD-Accelerated tier.

Manage Virtual Machines in a Virtual Data CenterYou as an administrator can perform many tasks to manage virtual machines in a virtual data center. Manyof the these tasks are the same as end users can perform, such powering virtual machines on or off, orediting settings.

Perform administrator tasks on virtual machines belonging to a specific virtual data center.

Prerequisites

Verify that you have virtual infrastructure administrator privileges.

Procedure


2 Select the region where you will view the virtual data center.


4 Click the Virtual Machines tab.

5 Manage virtual machines.

a To search for virtual machines click in the search field and type the text to be searched for.

b To power virtual machines on or off click the icon.

See “Power On a Virtual Machine,” on page 29.

c To manage a virtual machine in vCloud Director click Manage in vCloud Director.

See “Edit Virtual Machine Details in vCloud Director,” on page 52.


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d To add a virtual machine click Add One.

See “Add a Virtual Machine from a Template,” on page 28.

e To view and edit virtual machine details click See More.

See “View and Edit Virtual Machine Details,” on page 30.

Lock a Virtual Data CenterYou can lock a virtual data center to prevent users from powering on virtual machines or creating newvirtual machines.

You can lock a virtual data center in the Dedicated Cloud service only.

Prerequisites


Procedure

1 On the Dashboard tab, click the virtual data center to lock.

2 Point to the value of STATUS on the right of the screen, then click Lock.

3 Click Continue.

Unlock a Virtual Data CenterYou can unlock a virtual data center that is locked. When you unlock a virtual data center, users can againpower on virtual machines and add new virtual machines.

You can lock or unlock virtual data centers in the Dedicated Cloud service only.

Prerequisites


Procedure


2 Point to the value of STATUS on the right of the screen and click Unlock.

3 Click Continue.

Set a Limit on Number of Virtual Machines in a Virtual Data CenterYou can set a limit on the number of virtual machines that can be created in a virtual data center.

Prerequisites


Procedure


2 Point to VM QUOTA on the right of the screen and click Change Limit.

3 In the Change Limit pop-up menu, select the maximum number of virtual machines that can be createdin the virtual data center.

4 Click Save.

Chapter 1 About Virtual Data Centers

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Change Virtual Data Center Name or DescriptionYou can change the name and description of a virtual data center in the Dedicated Cloud service.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center to edit.

2 Click Edit VDC Name & Description on the right of the screen.

3 Type the new name and description for the virtual data center and click Save.

Delete a Virtual Data CenterYou can delete a virtual data center in the Dedicated Cloud service. When you delete a virtual data center,all of its virtual machines and snapshots associated with them are deleted. The resources allocated to thevirtual data center are freed.

Prerequisites


Procedure

1 On the Dashboard tab, click the virtual data center to delete.

2 Click Delete VDC.


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About Gateways and Networks 2vCloud Hybrid Service has two types of networks, gateway networks and internal networks. Gatewaynetworks are connected to a gateway. Internal networks are isolated within the virtual data center and arenot connected to a gateway. You have different capabilities, depending upon which service you havepurchased, Dedicated Cloud or Virtual Private Cloud.

A gateway connects a virtual data center to the Internet. It provides networking services such as firewall,NAT, load balancing, and IPSEC VPN to the virtual machines and networks connected to it.

You connect virtual machines to networks to enable them to communicate with each other. If the virtualmachines need to connect to the Internet, or need networking services, connect them to a gateway network.

If you want to create additional networks for a virtual data center, you must create them in thevCloud Director console, which you can access from the vCloud Hybrid Service portal.

Dedicated Cloud Service Gateways and NetworksIn the Dedicated Cloud service, a gateway is created automatically when you create a virtual data center, ifyou allocate at least one public IP address to the virtual data center.

You can create additional gateways for virtual data centers in this service.

When you create a new virtual data center and allocate a public IP address to it, an internal network and agateway network are also created. However, if you do not allocate a public IP address to the virtual datacenter, only an internal network is created. You can create a gateway network later.

Virtual Private Cloud Service Gateways and NetworksIn the Virtual Private Cloud service, a gateway is already created for you. Public IP addresses assigned toyou are linked to the gateway.

In this service, an internal network and a gateway network are already created, and a private IP addresspool is assigned to each network.


n “View and Edit Gateway Details,” on page 22

n “Add a Gateway to a Virtual Data Center,” on page 23

n “Delete a Gateway,” on page 23

n “View Networks in a Virtual Data Center,” on page 24

n “Manage Networks,” on page 24

n “Change Network Assignments for a Virtual Machine,” on page 24

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n “Add a Network to a Virtual Data Center,” on page 25

n “Delete a Network From a Virtual Data Center,” on page 25

View and Edit Gateway DetailsYou can view a list of the gateways in your Dedicated Cloud or Virtual Private Cloud service. You canconfigure details to make workloads available on the public internet.

For each gateway, you can view the virtual data center, gateway IP, compact or full configuration, VMwarevSphere High Availability settings, the number of networks connected to it, and the number of used andfree public IP addresses.

Prerequisites

Verify that you have network administrator privileges.

Verify that you are familiar with gateway configuration. See Managing Edge Gateways in the vCloud Directordocumentation, at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-ADE1DCAB-874F-45A9-9337-1E971DAC0F7D.html.

Procedure

1 Click the Gateways tab.

All gateways are listed. The virtual data center to which each gateway belongs is displayed next to thegateway name.

2 Click on a gateway to access its details.

3 In the upper right of the pane, view the gateway IP, configuration, VMware High Availability settings,and the activity status.

4 View and configure gateway details.

Option Description

NAT Rules tab View SNAT or DNAT details. Disable, enable or delete rules. Click AddOne to follow the wizard steps to add an SNAT or DNAT rule. For SNAT,configure source and enabled status. For DNAT, configure external IP,protocol and range details, and enabled status.

Firewall Rules tab View or add firewall rules to allow or deny types of incoming traffic.

Networks tab View details about the gateway's network, such as name, type, default IPaddress, number of connected virtual machines, public IP addresses, andIP range.

Public IPs tab View whether IP addresses are free or allocated.

5 Use links for advanced management of gateways.

Option Description

Edit name and description View SNAT or DNAT details. Disable, enable or delete rules. Click AddOne to follow the wizard steps to add an SNAT or DNAT rule. For SNAT,configure source and enabled status. For DNAT, configure external IP,protocol and range details, and enabled status.

Delete gateway View or add firewall rules to allow or deny types of incoming traffic.

Manage gateway in vCloud Director Click Manage Advanced Gateway Settings to go to the vCloud Directorportal to manage settings such as changing from compact configuration,disabling High Availability, or configuring rate limits.


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http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-ADE1DCAB-874F-45A9-9337-1E971DAC0F7D.html


Add a Gateway to a Virtual Data CenterYou can add additional gateways to a virtual data center after you create the virtual data center. A gatewayprovides connectivity to the Internet and also provides networking services such as NAT, firewallprotection, load balancing, and IPSEC VPN. Virtual machines connect to the gateway through a gatewaynetwork.

You can add gateways to virtual data centers in the Dedicated Cloud service only. You cannot add gatewaysin the Virtual Private Cloud service.

Gateways are created with a compact configuration and have High Availability enabled.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center.


3 Click Add a Gateway or, if the virtual data center already has a gateway, click Add One.

4 Type a name and description for the gateway.

5 Specify the number of IP addresses that you want to allocate to the gateway.

6 Click Add Gateway.

The gateway is created. You can click on the gateway to view its details.

Delete a GatewayYou can delete gateways from virtual data centers in the Dedicated Cloud service. When you delete agateway, all gateway networks associated with it are deleted. Network services such as NAT rules, firewallsettings, and load balancing settings are also deleted.

You delete gateways from the vCloud Director console.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center that contains the gateway.


3 Click Manage in vCloud Director.

4 Click the Edge Gateways tab if it is not already selected.

5 Right-click the gateway name and select Delete.

Chapter 2 About Gateways and Networks

VMware, Inc. 23

View Networks in a Virtual Data CenterYou can view a list of the networks in your virtual data center. For each network, you can view the type ofnetwork, default gateway IP, IP range, and the number of virtual machines attached to it. For gatewaynetworks, you can also view the gateway and the number of public IP addresses allocated to it.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center.

2 Click the Networks tab.

All networks in the virtual data center are listed.

Manage NetworksYou manage gateway and network services for your virtual data center using the vCloud Hybrid Service UIand from vCloud Director. By default gateways are configured to deny incoming traffic. To make workloadsavailable on the public Internet, set NAT and firewall rules for the gateway.

Prerequisites


Verify that you are familiar with network configuration in vCloud Director. See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.api.doc_51/GUID-B4C73DEA-FA01-4F19-82A1-A3618A81BC8A.html.

Procedure

1 In the Dashboard tab, click the virtual data center that contains the network.


3 To configure network services, such as DHCP, firewalls, network address translation (NAT), and staticrouting, click Manage in vCloud Director.

For more information, see the vCloud Director documentation at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-38CBBA41-B0AA-489D-9A88-1EF723055547.html.

Change Network Assignments for a Virtual MachineYou can change the network assignment of a virtual machine or connect it to additional networks.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center that contains the virtual machine.


3 If the virtual machine is powered on, select it and click Power Off.

4 Click the name of the virtual machine.

5 Click the Networks tab, and click Edit Network Assignment.


24 VMware, Inc.

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.api.doc_51/GUID-B4C73DEA-FA01-4F19-82A1-A3618A81BC8A.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.api.doc_51/GUID-B4C73DEA-FA01-4F19-82A1-A3618A81BC8A.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-38CBBA41-B0AA-489D-9A88-1EF723055547.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-38CBBA41-B0AA-489D-9A88-1EF723055547.html

6 Set the new network assignments. You can do the following.

n Select a new network for the virtual machine.

n Deselect a network to disconnect the virtual machine from it.

7 Click Save.

Add a Network to a Virtual Data CenterYou can add additional internal or gateway networks to virtual data centers. Gateway networks can only beadded to virtual data centers that have a gateway.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center to which you want to add a network.



4 Click the Add Network icon and follow the wizard to add a network.

n To create an internal network, select Create an isolated network within this virtual datacenter.

n To create a gateway network, select Create a routed network by connecting to an existing edgegateway.

What to do next

For more information on adding networks, see the vCloud Director documentation at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-D29A85A4-3701-4CF8-9F73-F719ABEDF83B.html.

Delete a Network From a Virtual Data CenterYou can delete internal or gateway networks from your virtual data center. Before you delete a network,disconnect all virtual machines from it.

Prerequisites


Procedure

1 In the Dashboard tab, click the virtual data center from which you want to delete a network.



4 Right-click the network you want to delete and select Delete.

See the vCloud Director documentation at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-A4A043D1-B1BC-4640-BFD1-C1253D1D4FE0.html.

Chapter 2 About Gateways and Networks

VMware, Inc. 25

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-D29A85A4-3701-4CF8-9F73-F719ABEDF83B.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-D29A85A4-3701-4CF8-9F73-F719ABEDF83B.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-A4A043D1-B1BC-4640-BFD1-C1253D1D4FE0.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-A4A043D1-B1BC-4640-BFD1-C1253D1D4FE0.html


26 VMware, Inc.

Basic Management for VirtualMachines 3

A virtual machine is a software computer that, like a physical computer, runs an operating system andapplications. Virtual machines are first-class objects in vCloud Hybrid Service interactions, and you canmanage them individually.

You can add a virtual machine, view its status, and manage basic operations in vCloud Hybrid Service.


n “About Catalogs in vCloud Hybrid Service,” on page 27

n “Add a Virtual Machine from a Template,” on page 28

n “Power On a Virtual Machine,” on page 29

n “Connect a Virtual Machine to a Network,” on page 29

n “Suspend a Virtual Machine,” on page 29

n “Reset a Virtual Machine,” on page 30

n “Delete a Virtual Machine,” on page 30

n “View and Edit Virtual Machine Details,” on page 30

About Catalogs in vCloud Hybrid ServicevCloud Hybrid Service includes a catalog that is populated with CentOS, Linux, and Windows templatesthat you can use to create virtual machines. Your organization also has its own catalog, My Catalog, that cancontain your own customized templates.

In vCloud Hybrid Service, end users select from catalogs to add new virtual machines. See “Add a VirtualMachine from a Template,” on page 28.

In vCloud Director, your administrator users can use existing vApp and virtual machine templates, andmedia files, to create their own vApps and virtual machines to supply what the end user sees as My Catalog.

Administrators can perform the following catalog content tasks in vCloud Director.

n Create and share a catalog. See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-B8DBD403-2218-4D7C-8F1C-8F7D47E378F8.html.

n Upload media files to a catalog. See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-3A7763F0-0E7E-4A56-81BF-89329FE342AD.html.

VMware, Inc. 27

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-B8DBD403-2218-4D7C-8F1C-8F7D47E378F8.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-B8DBD403-2218-4D7C-8F1C-8F7D47E378F8.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-3A7763F0-0E7E-4A56-81BF-89329FE342AD.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-3A7763F0-0E7E-4A56-81BF-89329FE342AD.html

n Create a new vApp. See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-87FC066E-DEFC-4346-AF53-E04F53080EB0.html

n Upload an OVF package as a vApp template. See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-EF9FFE41-E652-43BD-A9E8-62FFC172DCB4.html.

Add a Virtual Machine from a TemplateYou can add a virtual machine to act as a software computer to run applications in your virtual data center.You can use virtual machines as desktops or workstation environments, as testing environments, or toconsolidate server applications.

A template is an image that is loaded with an operating system, applications, and data. VMware catalogtemplates are templates that VMware has validated and prepared for you to use inside your cloud service.For more information about how to use templates, see the Terms of Service. My Catalog templates are madeavailable from the catalogs accessible to the virtual data center.

Prerequisites

Verify that you have end user or virtual infrastructure administrator privileges.

Procedure

1 In My Virtual Machines, click Add Virtual Machine.

2 Select a virtual data center to contain the virtual machine.

The name of each available virtual data center and its available resources appears.

3 Select a template on which to base the virtual machine.

Templates are made available from the catalogs accessible to the virtual data center.

Option Description

VMware Catalog Click on an available template from the VMware catalog. A template is animage that is loaded with an operating system, applications, and data.These are templates that VMware has validated and prepared for you touse inside your cloud service. Please refer to the Terms of Service for theusage guidelines for these templates.

My Catalog Click on an available template from a catalog of templates custom to yourinstance of the Dedicated Cloud service.

4 Type a name for the virtual machine.

5 Review the allocated resources for the virtual machine.

6 (Optional) Click Change to modify the allocated CPU, memory, or hard drive details.

You can also change details later.

7 Click Deploy This Virtual Machine.

The virtual machine is created.

What to do next

Power on the virtual machine. See “Power On a Virtual Machine,” on page 29.


28 VMware, Inc.

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-87FC066E-DEFC-4346-AF53-E04F53080EB0.html


http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-EF9FFE41-E652-43BD-A9E8-62FFC172DCB4.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-EF9FFE41-E652-43BD-A9E8-62FFC172DCB4.html

Power On a Virtual MachinePowering on a virtual machine is the equivalent of powering on a physical machine.

Prerequisites


Procedure

1 In My Virtual Machines, select the virtual machine.

2 Click Power On.

The virtual machine appears as powered on.

Connect a Virtual Machine to a NetworkYou can connect virtual machines to internal networks or gateway networks in your virtual data center. Toget connectivity to the Internet and to use networking services such as NAT, firewall, or load balancing,connect virtual machines to a gateway network.

When you connect a virtual machine to a network, it is assigned an IP address from the network'spredefined private IP address pool.

Prerequisites


Procedure

1 Locate the virtual machine to be connected.

a If you are a virtual infrastructure administrator, click the virtual data center that contains thevirtual machine and the Virtual Machines tab.

b If you are a end user, in My Virtual Machines, select the virtual machine.

2 If the virtual machine is powered on, select it and click Power Off.

3 Click the virtual machine name.


5 Click Add a Network.

6 Select a network from the list of networks.

7 Click Save.

Suspend a Virtual MachineSuspending a virtual machine preserves its current state.

Prerequisites


Procedure


2 Verify that the virtual machine is powered on.

3 In the See More drop-down menu, select Suspend.

Chapter 3 Basic Management for Virtual Machines

VMware, Inc. 29

The virtual machine is suspended.

Reset a Virtual MachineResetting a virtual machine clears the state of memory, cache, and so on, but the virtual machine continuesto run.

Prerequisites


Procedure



3 In the See More drop-down menu, select Reset.

The virtual machine is reset.

Delete a Virtual MachineYou can delete virtual machines. Deleting a virtual machine frees all resources allocated to it and deletes anyassociated snapshot.

Prerequisites


Procedure


2 Verify that the virtual machine is powered off or expired.

3 In the See More drop-down menu, select Delete.

The virtual machine is deleted and does not appear in the list.

View and Edit Virtual Machine DetailsYou can view information and edit details about virtual machines in vCloud Hybrid Service .

Prerequisites


Viewing and editing privileges differ by user role.


30 VMware, Inc.

Procedure

1 Navigate to the virtual machine list.

Option Description

My Virtual Machines (end users) Sign in to your cloud service.

All virtual machines in aDedicated Cloud orVirtual Private Cloud service(administrators)

Sign in and click the Virtual Machines tab.

Virtual machines in a virtual datacenter (administrator)

On the Dashboard tab, click the virtual data center and click the VirtualMachines tab.

2 In the list, review summary details about the virtual machine.

3 (Optional) To search for virtual machines click in the search field and type the text to be searched for.

4 Access further details of the virtual machine by clicking the virtual machine's name.

5 View or edit details of settings or networks.

To edit details, point at an option and change the setting in the dialog box that appears. You cannotchange some details unless the virtual machine is powered off.

Option Description

Click Settings View or change power status, amount of CPU, memory, hard drivecapacity allocated, and backup data protection status.

Click Networks View network IP, type, gateway, and gateway IP. You might need to refresh the page view to see changes.

6 To change the virtual machine's name and description, click Edit Name & Description.

Option Description

Name Type a new name for the virtual machine.

Description Type a description for the virtual machine.

7 (Optional) If you are planning to launch the console, note the Guest OS Password, unique to the virtualmachine, displayed on the right side of the page.

The customization and VMware Tools installation status is included for console work as well.

What to do next

To manage data protection, see Chapter 7, “About Data Protection in vCloud Hybrid Service,” on page 55.

To connect the virtual machine to a network, see “Connect a Virtual Machine to a Network,” on page 29.

To launch the virtual machine console, see “Access a Virtual Machine Console,” on page 52.

To edit virtual machine settings in vCloud Director, see “Edit Virtual Machine Details in vCloud Director,”on page 52.

Chapter 3 Basic Management for Virtual Machines

VMware, Inc. 31


32 VMware, Inc.

About Virtual Machine Monitoring 4Monitoring provides resource and performance visibility so that you can make sure your virtual machinessupport your applications. When there are issues with application performance, you have extra visibility toincrease or decrease virtual machine resources to optimize performance.

You need to know whether a virtual machine is suffering from resource crunch (high utilization), storageresource crunch, or other potential issues.

Displaying virtual machine details and statistics meets several goals:

n Reports usage trends

n Analyses trends for discrete time periods

n Monitors performance

n Provides troubleshooting


n “View a Virtual Machine's Resource Usage,” on page 33

n “View Virtual Machine CPU and Memory Usage History,” on page 35

View a Virtual Machine's Resource UsageYou can view real time resource usage of virtual machines in the Settings tab of vCloud Hybrid Service.

Prerequisites


Procedure

1 Navigate to your virtual machine list.

Option Description

Virtual machines in a virtual datacenter (end user view)

Sign in to My Virtual Machines in your cloud service.

Virtual machines in a virtual datacenter (admininstrator view)


Virtual machines in aDedicated Cloud orVirtual Private Cloud service(admininstrator view)


Virtual machines in a virtual datacenter (admininstrator view)


VMware, Inc. 33

2 Power on the virtual machine.

3 Click the virtual machine's name to access further details.

4 Click the Settings tab.

5 View real time CPU and memory resource allocation and usage.

Option Description

CPU The CPU row displays either MHz (if usage is below 1GHz) or GHz unitsof vCPU used and allocated.

Memory The memory row displays either MB (if usage is below 1GB) or GB units ofmemory used and allocated.

6 View the allocation for hard drives in the hard drives row.

The hard drives row displays either MB (if allocation is below 1TB), or TB units of capacity allocated.

7 Review percentage figure and the color of the resource bars that represent the percentage used for CPUand memory.

Option Description

Red Indicates greater than 80% is used.

Green Indicates less than 80% is used.

Example: Resource Bar StatusThese examples show red and green status.

Figure 4‑1. Red Resource Bar Showing Greater Than 80% Used


34 VMware, Inc.

Figure 4‑2. Green Resource Bar Showing Less Than 80% Used

What to do next

Review usage history in the Monitoring tab. See “View Virtual Machine CPU and Memory Usage History,”on page 35.

View Virtual Machine CPU and Memory Usage HistoryYou can view historical graphs of CPU and memory usage of virtual machines in the Monitoring tab ofvCloud Hybrid Service. You can view history by percentage used and by actual usage data.

When you have taken action to increase or decrease resources, this impacts the timeline view, such as anincrease in vCPU that was made to allow a virtual machine more capacity.

Prerequisites


Procedure

1 Navigate to the virtual machine list.

Option Description

My Virtual Machines (end users) Sign in to your cloud service.

All virtual machines in aDedicated Cloud orVirtual Private Cloud service(administrators)


Virtual machines in a virtual datacenter (administrator)


2 Power on the virtual machine.

3 Access further details of the virtual machine by clicking the virtual machine's name.

4 To view real time resource usage click the Monitoring tab.

Click the refresh icon to make sure that the most recent data is displayed.

Chapter 4 About Virtual Machine Monitoring

VMware, Inc. 35

5 View the past 24 hours, 7 days, or 14 days' usage.

The left-hand Y axis for percentage data is fixed between 0-100%, while the right-hand Y axis for rawusage scales with the historical usage data of the individual virtual machine.

Option Description

View CPU usage View by percentage or by raw data as MHz units by clicking the controls.The displays toggle on and off.

View memory usage View by percentage or by raw data as GB units.

Example: Percentage and Raw Usage GraphsThese examples show 24 hour, 7 days, and 14 days views.

Figure 4‑3. Graph Showing CPU and Memory Usage Past 24 Hours


36 VMware, Inc.

Figure 4‑4. Graph Showing CPU and Memory Usage Past 7 Days

Figure 4‑5. Graph Showing CPU and Memory Usage Past 14 Days

Chapter 4 About Virtual Machine Monitoring

VMware, Inc. 37


38 VMware, Inc.

About Direct Connect tovCloud Hybrid Service 5

In vCloud Hybrid Service, you can order a direct network connection between your premises or colocationcenter and your vCloud Hybrid Service region. Using a direct network connection ensures a degree ofdedicated bandwidth to a Dedicated Cloud and a Virtual Private Cloud.

In vCloud Hybrid Service, route traffic from your virtual machines through your direct network connection.

NOTE Read this section when you have ordered Direct Connect from VMware for yourvCloud Hybrid Service instance. If you are not a Direct Connect customer, you will not see the DirectConnect functionality in your vCloud Hybrid ServiceWeb console.


n “Features of Direct Connect,” on page 39

n “Types of Connectivity,” on page 40

n “Ordering and Provisioning Workflow,” on page 42

n “Order Direct Connect to vCloud Hybrid Service,” on page 42

n “Work with VMware Operations to Complete Order,” on page 43

n “Work with Your Partner to Set up Connection,” on page 43

n “View Direct Connect in vCloud Hybrid Service,” on page 44

n “Route Traffic Through Direct Connect,” on page 44

n “Use Cases: Routing Traffic Through Direct Connect,” on page 45

Features of Direct ConnectUsing a direct network connection to connect your premises or colocation center to yourvCloud Hybrid Service region provides the following key features:

n Dedicated and higher bandwidth between your premises or colocation center and yourvCloud Hybrid Service

n Increased security when accessing your vCloud Hybrid Service versus accessing your cloud throughthe Internet

n Increased network and application performance due to higher available bandwidth

n More control over bandwidth utilization by applications

n Potentially lower cost as the data rate to and from your vCloud Hybrid Service increases

n The ability to encrypt data in transit to and from your vCloud Hybrid Service

VMware, Inc. 39

n Includes a 99.95% availability SLA with when you order a single network connection and a 99.999%availability SLA when you order more than one direct network connection from the same gateway

n Includes an end-to-end latency SLA provided by the connection partner

Ordering a direct network connection to connect your vCloud Hybrid Service is often necessary when youare using your cloud in the following ways:

n Your vCloud Hybrid Service runs the following types of Web sites:

n High-traffic Web sites with a database or storage on the premises

n E-commerce applications with PCI Express compliance requirements

n Your vCloud Hybrid Service runs applications that have the following characteristics:

n Are time-sensitive

n Do not allow external access

n Are regulated

n Consist of front-end Web services that connect to back-end main frames

n Are packaged and host internal applications

n You have specific compliance requirements, such as requirements against using VPN ports or privateconnectivity requirements for government compliance.

n You are running sensitive workloads where network traffic should not pass through the Internet.

Types of ConnectivityWhen you order a direct network connection, you must determine which type of connection you require foryour vCloud Hybrid Service:

n Logical private WAN

n Intra data center cross connect

Figure 5‑1. Logical Private WAN Versus Physical Cross Connect


40 VMware, Inc.

Logical Private WAN ConnectivityYou can set up your direct network connection to use an end-to-end virtual circuit from your premise orcolocation center to vCloud Hybrid Service region. When using a logical private WAN, your connectionterminates at the gateway on the virtual data center.

Depending on the options available from the connection partner, you can choose the following technologiesto implement your private WAN connection:

n Multiprotocol Label Switching (MPLS)

n Virtual Private LAN Service (VPLS)

n Metro Ethernet (Metro-E)

n Ethernet Virtual Private Line (EVPL)

Logical private WAN connectivity is available at all vCloud Hybrid Service regions.

NOTE To set up a secure backup connection to vCloud Hybrid Service, you can configure IPSec on yourInternet connection.

Table 5‑1. Comparison of Technologies for Logical Private WAN Connectivity

Technology Description Speed Benefits Traffic Routing

MPLS Virtual PrivateRouted Network(VPRN)

IP-based Layer 3multipoint (any-to-any) VPN

1 Gbps Flexible topology(full-mesh) with adedicated link

Traffic routes throughconnection partner'srouter.

VPLS Ethernet-based Layer2 multipoint VPN

1 Gbps Flexible topology(full-mesh) with adedicated link

Traffic routes throughyour router – notconnection partner'srouter.

EVPL Point-to-point,Ethernet-basedvirtual circuit

1 Gbps Cost effective,dedicated link, andlong distance capable


Metro-E Point-to-point,metro-distancedbased virtual circuit

1 Gbps Cost effective,dedicated linkdelivered in a metroarea


Intra Data Center Cross ConnectYou can set up your direct network connection to use an intra data center cross connect. Cross connectprovides directly connected network circuits between your existing pod in the colocation center and thevCloud Hybrid Service region. Using an intra data cross connect allows you to connect two physicallyisolated organizations within the colocation center.

When using an intra data center cross connect, your connection terminates at the gateway on the virtualdata center. VMware provides one or more access ports to your cage in the colocation center where you hostyour vCloud Hybrid Service. Cross connect is a point-to-point connection that does not use your connectionpartner's equipment to route traffic.

Like E-Line and Metro-E technologies, cross connect is cost effective.

Chapter 5 About Direct Connect to vCloud Hybrid Service

VMware, Inc. 41

Ordering and Provisioning WorkflowThe workflow to order and provision a direct network connection for your vCloud Hybrid Service followsthis sequence of hand offs between you, your connection partner, and your vCloud Hybrid ServiceCustomer Success Team.

1 You order a direct network connection from My VMware.

2 You receive confirmation of your order and colocation center information from yourvCloud Hybrid Service Customer Success Team.

3 You contact your connection partner and provide connection details.

4 Your connection partner works through end-to-end provisioning for connectivity tovCloud Hybrid Service.

5 Your connection partner hands off connection information to VMware for configuration invCloud Hybrid Service.

6 Your vCloud Hybrid Service Customer Success Team notifies you that the circuit tovCloud Hybrid Service is provisioned.

When ordering a direct network connection, you choose which options you want for the connection.

Table 5‑2. SKU Information

Features Options

Region Choose the vCloud Hybrid Service data centers that you want to connect. You can establish aprivate line connection between one or multiple regions. You must have colocation equipmentconnected in each region.

Connectivity Type Choose of the following type of connectivity:n Logical private WANn Intra data center cross connectNOTE The type of connection you order will depend on the types available through yourconnection partner.

NOTE Customers who have the Dedicated Cloud service can set up redundancy for your direct networkconnection by ordering two or more SKUs from My VMware. Ordering two or more connections allows youto have redundant connections from the same gateway for your vCloud Hybrid Service to your premises orcolocation enter.

Order Direct Connect to vCloud Hybrid ServiceOrder a direct network connection by using My VMware to specify the type of connection you require.

Prerequisites

You have the Subscription Administrator privilege in vCloud Hybrid Service.

Procedure

1 Log into your My VMware portal with your email address or customer number for your My VMwareaccount and enter your password.

Or

Log into vCloud Hybrid Service with your email address and password. From the Dashboard, clickPurchase More Resources under Related Links.

Your My VMware portal appears.


42 VMware, Inc.

2 Navigate to the Subscription Services.

3 From the Available Add-ons tab, select the Direct Connect SKU for your vCloud Hybrid Service cloudand region for which you want the connection; for example:

VMware vCloud Hybrid Service – Virtual Private Cloud – Direct Connection 1 Gbps Port Subscription– 12 month Prepaid

US - California Data Center – Direct Connect 1 Gbps port charge. Does not include line charge.

4 Click Buy Now.

The Add-on Request Order page appears.

5 Agree to the terms and conditions of the order and click Submit Request.

A confirmation message appears indicating that your order was submitted successfully and displaysyour Request ID number.

What to do next

Within 24-48 hours, you receive an email confirmation of your order. Your vCloud Hybrid Service portalindicates that you have ordered a direct network connection from your premises to vCloud Hybrid Servicebut the connection has not provisioned.

Contact your local WAN provider about connectivity to your vCloud Hybrid Service region. Your localWAN provider works with local data center connection providers to complete your order.

Work with VMware Operations to Complete OrderAfter ordering a direct network connection, you work with the vCloud Hybrid Service Customer SuccessTeam to provide the information necessary to set up the connection within your vCloud Hybrid Service andvCloud Director.

You must provide the following information to the representative:

n The IP address range to use for the connection between vCloud Hybrid Service and your connectionpartner

n The IP address range to use in vCloud Hybrid Service

n The name of the virtual data center that contains the virtual machines to which you will connect

n Which type of connection you require to the virtual machine in your vCloud Hybrid Service:

n Routed connection—a connection to the virtual machines that is routed through a gateway

n Direct connection—a direct connection to the virtual machines from the outside network

n For a routed connection, the terminating gateway name in the virtual data center configured invCloud Hybrid Service and its IP address and subnet mask

NOTE If you change or add IP address ranges in vCloud Hybrid Service, you must update your connectionprovider so that they can properly configure routing to those IP address ranges.

Work with Your Partner to Set up ConnectionAfter you receive the confirmation email from VMware, contact your connection partner to order theconnection service and begin the process of provisioning the physical connection.

You must provide the following information to your connection partner:

n The location of the vCloud Hybrid Service region to which you want to connect

n The speed of the connection you are ordering


VMware, Inc. 43

n The name of the virtual data center that contains the virtual machines to which you will connect

n The gateway IP address

n The IP address range to use for the connection to vCloud Hybrid Service

n The IP address range to use in vCloud Hybrid Service

The connection partner sets up the connection at your facilities and terminates the connection at thecolocation center. The partner hands off the provisioning process to the vCloud Hybrid Service CustomerSuccess Team.

View Direct Connect in vCloud Hybrid ServiceAfter your partner provisions your physical connection, log in to your vCloud Hybrid Service portal to viewthe details about the connection.

Prerequisites

n Your connection partner has physically provisioned your direct network connection to the colocationcenter.

n You have informed your vCloud Hybrid Service Customer Success Team that the circuit tovCloud Hybrid Service is provisioned.

n Your Customer Success Team has confirmed provisioning is complete.

Procedure

1 Sign into vCloud Hybrid Service with your email address and password.

The cloud regions page appears.

2 Click the region for which you ordered your direct network connection.

3 Click the Gateway tab and click the gateway name that you provided to your vCloud Hybrid ServiceCustomer Success Team to configure as the gateway for termination.

The details about networks associated with that gateway and the details for network appear.

You can see the status of the connection (such as, on, active, redundancy enabled, and failover state)and the speed of the connection.

Route Traffic Through Direct ConnectAfter your direct network connection is provisioned for your vCloud Hybrid Service, use thevCloud Hybrid Service Web console to set up your virtual machines to route traffic through the connection.To route traffic for your virtual machines through your direct network connection, you must create NATrules for the virtual machines so that they route traffic through the connection.

Prerequisites

n Your connection partner has physically provisioned your direct network connection to the colocationcenter.

n You have informed your vCloud Hybrid Service Customer Success Team that the circuit to vCloudHybrid Service is provisioned.

n You have Network Administrator privilege in vCloud Hybrid Service.

Procedure

1 In the Gateway tab, click the gateway name that you provided to your vCloud Hybrid ServiceCustomer Success Team to configure as the gateway for termination.


44 VMware, Inc.

2 Click the NAT Rules tab.

The list of NAT rules configured for the gateway appear.

3 To route traffic from your vCloud Hybrid Service gateway to the router on your premises or to therouter of your connection partner, select Destination NAT from the Add One drop-down list.

The IP address of the destination router depends on the type of connection. See “Use Case 1: RoutedThrough Connection Partner’s Router,” on page 46 and “Use Case 2: Routed Through Your Router,”on page 46.

The Add a Destination NAT Rule dialog box appears. Complete the settings to add a DNAT rule. See “View and Edit Gateway Details,” on page 22 for information.

4 To route traffic from the router at your premises or from your connection partner's router to thevCloud Hybrid Service gateway , select Source NAT from the Add One drop-down list.

The Add a Source NAT Rule dialog box appears. Complete the settings to add an SNAT rule. See “Viewand Edit Gateway Details,” on page 22 for information.

5 To create static routes to your virtual machines, click Manage in vCloud Director. See thevCloud Director documentation at http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUID-ADE1DCAB-874F-45A9-9337-1E971DAC0F7D.html Choose the NAT IP address from the IP Pool rangethat appears in the details for your direct network connection.

Use Cases: Routing Traffic Through Direct ConnectThe following use cases provide examples for configuring routing when using routed or direct connectionswith a logical private WAN connection.

The following table summarizes your options for routing traffic for your virtual machines when you have adirect network connection provisioned for your connection:

Table 5‑3. Routing Options Per Connection Type

USE CASE DETAILSCONNECTION TYPE

MPLS VPRN VPLS EVPL METRO-E

Routed

Through yourconnectionpartner's router

X

Through yourrouter X X X

Direct

Your virtualmachinesconnect tospecified IPaddresses

X X X

Routing Traffic Through Logical Private WAN ConnectivityYou can configure your logical private WAN to use the following types of connections:

n Routed through your connection partner’s router

In this use case, the connection to vCloud Hybrid Service is provisioned with MPLS VPRN.

n Routed through your router

In this use case, the connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, orMetro-E.


VMware, Inc. 45



n Direct connection

In this use case, your virtual machines connect to specified IP addresses. The connection tovCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E.

Use Case 1: Routed Through Connection Partner’s RouterThe connection to vCloud Hybrid Service uses MPLS VPRN. The network for the virtual data center routestraffic through the connection partner's virtual routing and forwarding (VRF) instance. You can configurestatic routes on the gateway to point to the connection partner's VRF instance. Alternatively, you canconfigure NAT to route traffic from your internal network to your destination network.

Figure 5‑2. Routed Connection for a Logical Private WAN Using MPLS

In this example, add a static route for the gateway assigned to the virtual data center. For the gateway dir-conn-3000, add the IP address for the destination network 192.168.50.0/24, and the IP address for the nexthop 10.2.2.2.

At Site A on your remote router, add a static route to route traffic back to your virtual data center. Add astatic route for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.2.

Use Case 2: Routed Through Your RouterThe connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E. The networkfor the virtual data center network does not route traffic through the connection partner’s router. You canconfigure static routes on the gateway to any IP address. Alternatively, you can configure NAT to routetraffic from your internal network to your destination network.


46 VMware, Inc.

Figure 5‑3. Routed Connection for a Logical Private WAN Using VPLS, EVPL, or Metro-E


At Site A on your remote router, add a static route to route traffic back to your virtual data center. Add astatic route for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.1.

Use Case 3: Direct Routing Through Logical Private WANThe connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E. The networkfor the virtual data center connects directly to the external network. You have not configured a gateway forthe virtual data center. You must configure routing for the virtual machines in the virtual data center. Youcan configure static routes on a default gateway (customer managed) for the virtual machines to point toany IP address.

Figure 5‑4. Direct Routing Using VPLS, EVPL, or Metro-E


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In this example, configure a default gateway for the virtual data center. The default gateway can be acorporate firewall or a router at your main site (Site A in this example). Configure the gateway to use a staticroute for the destination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.

Routing Traffic Through Cross ConnectCross Connect can use the following types of connections:

n Routed

n Direct

Use Case 4: Routed Connection with Cross ConnectThe connection within the colocation center from vCloud Hybrid Service to your cage routes traffic througha gateway. You configure static routes on the gateway to point to any IP address. Alternatively, you canconfigure NAT to route traffic from your internal network to your destination network.

Figure 5‑5. Routed Connection for Cross Connect within Colocation Center


On your remote router, add a static route to route traffic back to your gateway's inside network. Add a staticroute for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.1.

Use Case 5: Direct Connection with Cross ConnectThe connection within the colocation center from vCloud Hybrid Service to your cage is direct and does notgo through an edge gateway for the vCloud Hybrid Service. You have not configured a default gateway foryour virtual data center. You must configure routing for the virtual machines in the virtual data center. Youcan configure static routes or a default gateway (customer managed) on the virtual machines to point to anyIP address.


48 VMware, Inc.

Figure 5‑6. Direct Routing Using Cross Connect within Colocation Center

In this example, configure a default gateway for the virtual data center. The default gateway can be acorporate firewall or a router in your customer cage. Configure the gateway to use a static route for thedestination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.

Use Case 6: Direct Connection with Cross Connect and Dedicated StorageThe connection within the colocation center from vCloud Hybrid Service to your cage is direct and does notgo through an edge gateway for the vCloud Hybrid Service. Your virtual data center can access the storagein your customer cage. The virtual machines in your virtual data center use the virtual machine disks(VMDKs) in vCloud Hybrid Service storage. Your virtual machines can read and write application-leveldata from your storage.

Figure 5‑7. Direct Routing Using Cross Connect within Colocation Center to Customer-Owned Storage

In this example, configure a default gateway for the virtual data center. The default gateway can be acorporate firewall or a router in your customer cage. Configure the gateway to use a static route for thedestination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.


VMware, Inc. 49


50 VMware, Inc.

Advanced Management for VirtualMachines 6

Advanced procedures include several options.

You can create virtual machines from scratch and access virtual machine consoles. You can performadvanced tasks using the vCloud Director portal. You can also use the capabilities of vCloud Connector orsubscribe to the Offline Data Transfer Service in order to move virtual machines, vApps, and templates.


n “Create a Virtual Machine Without Using a Template,” on page 51

n “Access a Virtual Machine Console,” on page 52

n “Edit Virtual Machine Details in vCloud Director,” on page 52

n “Move or Manage Virtual Machines, vApps, or Templates,” on page 53

Create a Virtual Machine Without Using a TemplateIf you don't want to create a virtual machine based on a template in the vCloud Hybrid Service console, youcan create a new virtual machine from scratch in vCloud Director. You must first create a new vApp.

Prerequisites


Procedure

1 In My Virtual Machines, click Add Virtual Machine.

2 Select a virtual data center to contain the virtual machine.

The name of each available virtual data center and its available resources is displayed.

3 Click Create My Virtual Machine from Scratch at the bottom of the Select Template dialog box.

You are taken directly to the vApp Quick Access page in vCloud Director.

4 Click Build New vApp and follow the steps to configure the vApp and its virtual machines.

For more information see http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-87FC066E-DEFC-4346-AF53-E04F53080EB0.html.

What to do next

Manage your new virtual machine as desired in vCloud Hybrid Service.

VMware, Inc. 51



Access a Virtual Machine ConsoleAccessing your virtual machine console allows you to view information about a virtual machine andperform activities such as configuring operating system settings, running applications, and monitoringperformance.

Prerequisites


Verify that your system meets system and browser requirements to display the console. Refer to http://pubs.vmware.com/vsphere-51/topic/com.vmware.vmrc.pg.doc/vmrc_pg_overview.3.3.html.

On the right side of the virtual machine details page, note the guest operating system password, necessaryto log into the console as the root user. To view the page, see “View and Edit Virtual Machine Details,” onpage 30.

Procedure



3 In the See More drop-down menu, select Launch Console.

The console opens.

4 Log in as root with the guest operating system password.

What to do next

Perform your desired tasks using the console. For more information about console tasks, see the currentvSphere documentation at https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html.

Edit Virtual Machine Details in vCloud DirectorYou can review and modify the name, description, and other general properties of a virtual machine.

Prerequisites


If you are installing VMware Tools, familiarize yourself with its features. See http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.upgrade.doc/GUID-28C39A00-743B-4222-B697-6632E94A8E72.html and http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=340.

Procedure



3 On the right side of the virtual machine details page, click Manage Advanced Virtual MachineSettings to access the vCloud Director portal.

You are taken directly to the vApp Quick Access page for your virtual machine in vCloud Director. Thevirtual machine name and vApp name are displayed.

4 Click Open in the virtual machine name and vApp name area.

The diagram, virtual machines, and networking tabs appear.



52 VMware, Inc.

http://pubs.vmware.com/vsphere-51/topic/com.vmware.vmrc.pg.doc/vmrc_pg_overview.3.3.html

https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html

http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.upgrade.doc/GUID-28C39A00-743B-4222-B697-6632E94A8E72.html

http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.upgrade.doc/GUID-28C39A00-743B-4222-B697-6632E94A8E72.html

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=340

6 Right-click the virtual machine to access details and properties.

Some of these task options are the same tasks you can perform in the vCloud Hybrid Service console.The references listed here are for when you are using the vCloud Director portal.

Option Description

Popout Console See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-64CF74CF-8854-4780-BF3F-29DAB0F8CAD2.html.

Suspend See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A552708F-110A-454A-9228-E871C2FAE851.html.

Power Off See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-2C5972EF-D389-4CCF-9653-76BDCEFD7BD4.html.

Power On See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-CB9900F9-2BF5-4A6E-B52F-EB13AB5F9FCB.html.

Reset See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A63EE017-6D70-4CFC-8961-D1CA5150A06A_copy.html.

Insert CD/DVD from Catalog See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-317970B0-761F-4B8F-A52D-5A43CA8FA1E7.html.

Eject CD/DVD See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A19251CA-E73F-4DC1-ADAF-D03D97274E2B.html.

Insert Floppy from Catalog See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-BA4FF837-D76C-4A97-A2CA-664784DB48BE.html.

Eject Floppy See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-6249E525-0482-40E7-9F2A-6F7EF4524638.html.

Install VMware Tools See http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=340.

Create Snapshot See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-8051C24F-BDAF-45F2-81D2-4D33A480DC3F.html.

Properties See http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A0D86FC5-87C3-40E0-B2A8-214C20A4133A.html.

What to do next

In vCloud Director, review other details about the virtual machine. See the current vCloud Directordocumentation at https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html .

Move or Manage Virtual Machines, vApps, or TemplatesUsing vCloud Connector, you can move virtual machines, vApps, and templates from vSphere,vCloud Director, and other vCloud service providers to and from vCloud Hybrid Service. For moving largequantities at one time, you can subscribe to and use the Offline Data Transfer Service.

Prerequisites


Chapter 6 Advanced Management for Virtual Machines

VMware, Inc. 53

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-64CF74CF-8854-4780-BF3F-29DAB0F8CAD2.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-64CF74CF-8854-4780-BF3F-29DAB0F8CAD2.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A552708F-110A-454A-9228-E871C2FAE851.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A552708F-110A-454A-9228-E871C2FAE851.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-2C5972EF-D389-4CCF-9653-76BDCEFD7BD4.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-2C5972EF-D389-4CCF-9653-76BDCEFD7BD4.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-CB9900F9-2BF5-4A6E-B52F-EB13AB5F9FCB.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-CB9900F9-2BF5-4A6E-B52F-EB13AB5F9FCB.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A63EE017-6D70-4CFC-8961-D1CA5150A06A_copy.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A63EE017-6D70-4CFC-8961-D1CA5150A06A_copy.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-317970B0-761F-4B8F-A52D-5A43CA8FA1E7.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-317970B0-761F-4B8F-A52D-5A43CA8FA1E7.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A19251CA-E73F-4DC1-ADAF-D03D97274E2B.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A19251CA-E73F-4DC1-ADAF-D03D97274E2B.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-BA4FF837-D76C-4A97-A2CA-664784DB48BE.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-BA4FF837-D76C-4A97-A2CA-664784DB48BE.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-6249E525-0482-40E7-9F2A-6F7EF4524638.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-6249E525-0482-40E7-9F2A-6F7EF4524638.html



http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-8051C24F-BDAF-45F2-81D2-4D33A480DC3F.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-8051C24F-BDAF-45F2-81D2-4D33A480DC3F.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A0D86FC5-87C3-40E0-B2A8-214C20A4133A.html

http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-A0D86FC5-87C3-40E0-B2A8-214C20A4133A.html

https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html

Verify that you are familiar with vCloud Connector documentation. See https://www.vmware.com/support/pubs/hybridcloud_pubs.html.

Verify which virtual machines, vApps or templates you want to move and where they are currently located.Obtain appropriate vCloud Connector multi tenant node information from the vCloud Hybrid ServiceCustomer Success Team.

Procedure

1 Install and configure vCloud Connector in your vSphere or vCloud Director environment.

2 Connect vCloud Connector to your vSphere, vCloud Director, or other vCloud service providerinstances.

3 Register the multi tenant node (as obtained in the prerequisites) with your vCloud Connector server.

Note that it is not necessary to configure your own vCloud Connector node in vCloud Hybrid Service.

4 Start vCloud Connector in the vSphere client.

5 Use the vCloud Connector features.

Option Description

Manage Manage virtual machines, vApps, and templates across vSphere,vCloud Director, vCloud service providers, and vCloud Hybrid Servicewithin your existing vSphere client.

Move Move virtual machines, vApps, and templates over a network from yourexistingvSphere, vCloud Director, vCloud service provider environmentinto or out of your vCloud Hybrid Service environment.

Sync catalogs The Content Sync feature of vCloud Connector allows you to synchronizeyour vCloud Hybrid Service My Catalog with any of your existingvSphere folders or vCloud Director catalogs. This enables using the sametemplates across different clouds. For information, see http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-CB268C40-4F67-45D8-A34E-32776424DDF9.html.

Move keeping same IP/MACaddresses

The Stretch Deploy feature of vCloud Connector allows you to move avSphere virtual machine or vApp, or avCloud Director vApp intovCloud Hybrid Service while retaining its IP/MAC address so you cancontinue access without any change. For information, see http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-F619C310-BF1D-47EF-A6DA-099154276A03.html.

Offline data transfer Move large quantities of virtual machines, vApps, or templates at one timeto vCloud Hybrid Service by subscribing to theOffline Data Transfer Service. For information, see http://pubs.vmware.com/hybridcloud-25/topic/com.vmware.vcc.export.doc/GUID-8D580AF6-DC3A-4E11-972D-4C20977E336F.html.


54 VMware, Inc.

https://www.vmware.com/support/pubs/hybridcloud_pubs.html

http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-CB268C40-4F67-45D8-A34E-32776424DDF9.html

http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-CB268C40-4F67-45D8-A34E-32776424DDF9.html

http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-F619C310-BF1D-47EF-A6DA-099154276A03.html

http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc_1/GUID-F619C310-BF1D-47EF-A6DA-099154276A03.html

http://pubs.vmware.com/hybridcloud-25/topic/com.vmware.vcc.export.doc/GUID-8D580AF6-DC3A-4E11-972D-4C20977E336F.html

http://pubs.vmware.com/hybridcloud-25/topic/com.vmware.vcc.export.doc/GUID-8D580AF6-DC3A-4E11-972D-4C20977E336F.html

About Data Protection invCloud Hybrid Service 7

The data protection feature in vCloud Hybrid Service extends data protection to your virtual data centerand to the virtual machines maintained within it.

Data protection has several key features.

n You can individually register the virtual machine to be protected. To activate data protection backup,you need to be subscribed at the virtual data center and region level.

n You can customize the data protection to suit the individual needs of your cloud service, based on theavailability of your internal applications and uptime requirements.

n You do not need to power off or suspend virtual machines to perform the backup.

n The data protection feature supports the vApp level. After you register a virtual machine that is in avApp, the vApp is protected.

n Your virtual machine will be backed up every 24 hours at a specified time.

n Backup images are kept for 30 days and then archived. At any time, you will have images of the last 30days.


n “Register for Data Protection for a Virtual Machine,” on page 55

n “Remove a Virtual Machine from Data Protection,” on page 56

n “Review Data Protection for a Virtual Machine,” on page 56

n “Restore a Virtual Machine by Using Data Protection,” on page 57

Register for Data Protection for a Virtual MachineYou can register your virtual machine vCloud Hybrid Service so it has backup data protection and can berecovered if it fails.

Prerequisites


Verify that you have a subscription to the Data Protection feature.

Procedure


2 In the See More drop-down menu, select Register for Backup.

The virtual machine is registered for data protection backup.

VMware, Inc. 55

What to do next

View data protection status. See “View and Edit Virtual Machine Details,” on page 30.

Use the backup image to restore the virtual machine. See “Restore a Virtual Machine by Using DataProtection,” on page 57.

Remove a Virtual Machine from Data ProtectionYou can stop data protection for a virtual machine vCloud Hybrid Service. A virtual machine without dataprotection does not have backup and you cannot recover the virtual machine if it fails.

Prerequisites


Procedure


2 In the See More drop-down menu, select Unregister for Backup.

The virtual machine is removed from data protection.

What to do next

Confirm the data protection status. See “View and Edit Virtual Machine Details,” on page 30.

Review Data Protection for a Virtual MachineYou can review data protection of virtual machines by contacting Technical Support and obtaining a backupreport.

Prerequisites

n Verify that you have the contact information for VMware Technical Support. See “About VMwareTechnical Support,” on page 67.

n Verify that you have at least end user privileges in vCloud Hybrid Service.

n Verify that you noted the name of virtual machine's vApp and that the virtual machine has dataprotection. See “View and Edit Virtual Machine Details,” on page 30.

Procedure

1 Contact Technical Support.

2 Supply information about the virtual machine.

Option Action

Cloud URL Provide the URL of your cloud service in the format http://cloud IP.

vApp name(s) Provide the name of the virtual machine's vApp or a list of comma-separated vApp names.

Contact email Provide an email address to receive the report. Technical Support sends a detailed backup report to the email address you provided.

3 Review the backup report.

Option Description

Name The name of the backed up vApp.

OrgName The name of the Org that contains the vApp.


56 VMware, Inc.

Option Description

OrgVdcName The OrgVDC name that contains the vApp.

ProtectedCIVM Number of virtual machines in the vApp that were backed up.

Startdate Date and time backup started.

Enddate Date and time backup completed.

Success True/false status of backup operation

Error Errors if backup fails.

Durationseconds Duration in seconds of the backup operation.

Bytes_new How many bytes used during backup.

Last Successful Backup Startdate The previous successful backup date.

Warning If the backup operation could not back up any details or properties,information is given so you can manually take note of these properties.

Restore a Virtual Machine by Using Data ProtectionYou can use a virtual machine backup image to restore a virtual machine. You contact Technical Supportand supply specific details about what you want restored. Restoration can be performed in any power stateof the virtual machine. You can request to restore an entire vApp or individual virtual machines of thatvApp.

Prerequisites

n Verify that you have the contact information for VMware Technical Support.

n Verify that you have end user or virtual infrastructure administrator privileges.

n Verify that you noted the name of virtual machine's vApp and that the virtual machine has dataprotection. See “View and Edit Virtual Machine Details,” on page 30.

Procedure

1 Contact Technical Support.

2 Supply information about the virtual machine.

Option Action

Cloud URL Provide the URL of your cloud service in the format http://cloud IP.

vApp and (optional) individualvirtual machine names that needrestoring

Provide the name of the vApp associated with the virtual machine in theformat OrgName\OrgVDCName\vAppName. Provide the names of theindividual virtual machines if you do not want the entire vApp restored.For individual virtual machines, provide names.

vApp name for the replacement andOrgVDC name if different

Provide a name for the replacement vApp. (Optional) Provide a targetOrgVDC name if different from the vApp to be restored. Use the formatOrgName\OrgVDCName\vAppName.

Date of backup image Designate the date of the backup image to be restored by TechnicalSupport.

Restore start time Designate the time (UDT) for Technical Support to begin the restoreprocedure.

Contact email Provide an email address to receive the report. Technical Support performs the restore procedure and sends a detailed report to the email address youprovided.

Chapter 7 About Data Protection in vCloud Hybrid Service

VMware, Inc. 57

3 Review the restore report.

Option Description

BackupCreationDate The date of the backup image upon which the restore operation was based.

SourceVAppName The name of the source vApp.

TargetVAppName The name of the replacement vApp.

OrgVdcName The OrgVDC name of the replacement vApp.

CIVMNames List of virtual machines in a vApp that were replaced.

Startdate Date and time restore started.

Enddate Date and time restore completed.

Success True/false status of restore operation

Error Errors if restore fails.

Durationseconds Duration in seconds of the restore operation.

Bytes_new How many bytes used during restore.

Warning If the restore operation could not restore any details or properties,information is given so you can manually reset these properties.

4 Delete the original vApp or individual virtual machines that were restored.

The restored virtual machines use the original MAC addresses and cannot be powered on unless theoriginals are deleted. If the IP allocation type of the virtual machine’s NIC is a static IP pool, then theoriginal IP is not preserved. The MAC address of the replacement is the same but a new IP from thestatic IP pool is assigned as part of the restoration procedure.

5 If you requested a target OrgVDC different than the original, you must connect the NICs of the restoredvirtual machines to an available network.

What to do next

Power on the restored virtual machine or machines.


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About Snapshots 8In vCloud Hybrid Service, a snapshot captures a reproduction of the virtual machine, including the state ofthe data on all of the virtual machine's disks and whether the virtual machine is powered on, powered off,or suspended.

In vCloud Hybrid Service, you can create, revert, or delete a snapshot.


n “Create a Snapshot for a Virtual Machine,” on page 59

n “Revert to a Snapshot for a Virtual Machine,” on page 59

n “Delete a Snapshot for a Virtual Machine,” on page 60

Create a Snapshot for a Virtual MachineYou can take a snapshot when a virtual machine is powered on, powered off, or suspended.

Prerequisites


Procedure


2 In the See More drop-down menu, select Create Snapshot.

The snapshot is created.

What to do next

You can revert to or remove the snapshot.

n To revert, see “Revert to a Snapshot for a Virtual Machine,” on page 59.

n To remove, see “Delete a Snapshot for a Virtual Machine,” on page 60.

Revert to a Snapshot for a Virtual MachineYou can revert the configuration or virtual machine to a snapshot. The virtual machine is reverted to thestate it was in when the snapshot was created.

Prerequisites


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Procedure


2 In the See More drop-down menu, select Revert Snapshot.

The virtual machine is reverted to the state it was in when the snapshot was created.

Delete a Snapshot for a Virtual MachineYou can delete a snapshot when you do not need it.

Prerequisites


Procedure


2 In the See More drop-down menu, select Delete Snapshot.

The existing snapshot is deleted.


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vCloud Hybrid Service UserManagement 9

Administrators add new users in vCloud Hybrid Service and assign one or more roles to them. User roleshave a default group of privileges. If your cloud has multiple virtual data centers, administrators assignaccess to each virtual data center using the available list of users.

Administrators can manage users and their details, and view their activities in the activity log.


n “User Privileges by Role,” on page 61

n “Add Users,” on page 62

n “Assign Users to a Virtual Data Center,” on page 63

n “About Activity Logs,” on page 63

n “View Activity Logs,” on page 63

n “Edit User Details,” on page 64

n “Reset Passwords,” on page 64

n “Delete Users from vCloud Hybrid Service,” on page 65

User Privileges by RoleA user in vCloud Hybrid Service can either be an administrator or an end user. Administrator privileges aregrouped into specific administrator roles. The same individual can be assigned one or more of theadministrator roles.

Specialized Administrator RolesSpecialized administrator roles allow you to assign one or multiple individuals to perform these tasks.

Virtual infrastructureadministrator

Virtual infrastructure administrators can add and modify virtual data centersin a Dedicated Cloud service. Virtual infrastructure administrators canmanage virtual machines and data protection. They can also view gateways,networks, activity logs, and users.

Account administrator Account administrators can add users and reset passwords. This role has theability to create users with any and all administrator privileges. Accountadministrators can also view virtual data centers, virtual machines,gateways, networks, and activity logs.

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Network administrator Network administrators can manage networks and gateways. Networkadministrators can also view virtual data centers, virtual machines, activitylogs, and users.

Subscriptionadministrator

Subscription administrators can manage user accounts in My VMware andhave permissions to file support requests. Subscription administrators canalso view virtual data centers, virtual machines, gateways, networks, activitylogs, and users. Assigning users the subscription administrator role invCloud Hybrid Service creates a My VMware account for them, or if usersalready have an account, they are granted permissions to file supportrequests.

Read-only administrator Read-only administrators can view but not alter settings in administrationareas. Read-only administrators can view virtual data centers, virtualmachines, gateways, networks, activity logs, and users.

End User RoleEnd users create and manage virtual machines within virtual data centers to which they are assigned access.The end user role includes the following procedures.

n Add virtual machines based on a template from VMware catalog and from My Catalog, yourorganization's custom templates.

n Create a virtual machine in vCloud Director.

n Power on, power off, reset, and suspend virtual machines in a virtual data center.

n Use snapshots and manage data protection for virtual machines.

n Delete virtual machines from the virtual data center.

Add UsersYou can add users and assign privileges to them in vCloud Hybrid Service.

Prerequisites

Verify that you have account administrator privileges.

Procedure

1 Click Users in the top right of the dashboard.

2 Click Add Individual User.

3 Type name and email address.

vCloud Hybrid Service uses the email address as the user name.

4 Assign roles.

Users can have either the end user role or multiple administrator roles. The same user cannot be both anend user and an administrator.

vCloud Hybrid Service uses the email as the user name and sends users information on signing in for thefirst time. The user you added receives an invitation email about accessing the service and can create apassword. Users can also contact vCloud Hybrid Service if the invitation expires or if they forget theirpassword and need to reset it.

What to do next

Assign users to a virtual data center. See “Assign Users to a Virtual Data Center,” on page 63.


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Assign Users to a Virtual Data CenterYou can assign users to a specific virtual data center so that they can view and perform actions in the datacenter.

Prerequisites


Procedure

1 In the Dashboard, click the area of the virtual data center.

2 Click the Users tab.

3 Click Edit Access.

4 Select users and click Save.

Users are assigned to the virtual data center.

About Activity LogsActivity logs display changes to entities across all regions that administrators can view to gain insight aboutuser activities.

The activity log appears as a grid of log entries. It does not display virtual machine monitoring orperformance characteristics and is not viewable by end users.

The activity log displays several types of information.

n You can see the user and the virtual private cloud that is affected by the activity.

n You can view the start and end time of the activity, such as when the task of creating a virtual datacenter began and ended.

n You can view details of the activity, such as a changed user name or the name of a new virtual datacenter.

View Activity LogsYou can view activity logs to see changes such as when virtual data centers, virtual machines, networks, orgateways were added or deleted, or when user information was edited.

Use the activity log to monitor user activities and changes to your cloud environment, across all regions.

Prerequisites

Verify that you have administrator privileges. Administrator types include account, virtual infrastructure,network, read-only, and subscription.

Procedure

1 On the Dashboard tab, under Related Links on the right, click Activity Log.

2 View information about user activities.

Option Description

To view user View the user name (email).

To view the action type View the action type, such as create, delete, or edit.

To view what resource type theactivity affected

View the resource type affected, such as whether a user, a network, avirtual machine, or a virtual data center was changed.

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Option Description

To view the name of the resourceacted upon

View the name of the resource affected, such as the name of the user thatwas updated.

To view the start and end time View the date stamps for the activity shown in the user's local time.

To view the resulting status of thechange

View post-change status, such as Success.

To view the resulting details of theresource

View details at the lower left of the highlighted activity. Click Previous orNext to navigate up or down the list and change the focus of the log anddetails shown in the lower left.

3 To make sure the view of the activity log is current, click the refresh icon above the table.

4 (Optional) To show more of the list, pull down the lower edge of the panel.

Edit User DetailsYou change the listed name of users, enable or disable them, or change their role assignments.

Prerequisites


Procedure


2 Select the users.

Option Description

Select an individual user Click the check box of the user.

Select by category In the Select drop-down menu, select all, enabled, or disabled.

3 In the More drop-down menu, select View and Edit Details.

4 Edit the user details.

Option Description

Name Type a new name.

Status Change the status to enabled or disabled.

Roles Assign new roles. You cannot edit the email address.

5 To change the email address, delete the user, then add and assign as a new user.

6 Click Save.

The user's details are changed.

Reset PasswordsAdministrators can reset a user password. After you reset the password, the user receives a notification andmust enter a new password.

Prerequisites



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Procedure


2 Select the users for whom to reset passwords.

Option Description



3 Click Reset Password and confirm the reset.

The existing password is deleted and the user receives an email to create a password. See “Sign In to vCloudHybrid Service,” on page 13.

Delete Users from vCloud Hybrid ServiceYou can delete users from vCloud Hybrid Service if they should no longer have access to the service. In thisway you can recover any resources that were assigned to this user.

Prerequisites


Procedure


2 Select the users to delete.

Option Description



3 Click Delete and confirm the deletion.

If you delete users who are signed in at the time, their sessions will be forcibly terminated and they willbe signed out.

The user is deleted and does not appear in the user list. The user's resources are moved to the administratorwho deleted the user.

Chapter 9 vCloud Hybrid Service User Management

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Technical Support 10VMware provides direct support via the VMware Global Services team, as appropriate to your issue andyour service offering, Dedicated Cloud or Virtual Private Cloud.

Technical support is a vital part of the total VMware customer experience. We want you to get the mostfrom your service and are dedicated to ensuring that every issue is resolved to your satisfaction.


n “About VMware Technical Support,” on page 67

n “File a Support Request via the vCloud Hybrid Service Web Console,” on page 68

About VMware Technical SupportSubscription administrators for your organization can file support requests that are addressed by thetechnical support teams.

Technical Support TeamsVMware provides specialized technical support in the form of two teams.

n Technical Incident Engineers act as main technical contacts within VMware for vCloud Hybrid Servicecustomers. They work to resolve any and all technical issues experienced when utilizingvCloud Hybrid Service. Technical Incident Engineers maintain ownership of support requests, engageother VMware teams where necessary, and provide the customers with a singular point of contact frominception through resolution.

n Solutions Architects are in-depth and experienced technical consultants for vCloud Hybrid Servicecustomers. Solutions Architects handle the design and implementation of complex customer scenarioswithin the vCloud Hybrid Service environment. Solutions Architects also serve as an escalation pointfor resolving more demanding technical issues that customers experience within the service offerings.

Filing Support RequestsSubscription administrators for your organization can file support requests for technical or customer servicehelp via your My VMware account or by phone.

File a request online from your My VMware account, either by directly signing in to your My VMwareaccount, or via the vCloud Hybrid Service help menu.

File a request by phone by following the automated phone system prompts. Use the phone number basedon your region.

n For the U.S. and Canada, call 1-877-4VMWARE (1-877-486-9273) or 1-650-475-5345 (choose technicalsupport).

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n For global toll free numbers, refer to http://www.vmware.com/support/phone_support.html.

File a Support Request via the vCloud Hybrid Service Web ConsoleFile support requests for technical or customer service help via the vCloud Hybrid Service Web console.

Prerequisites

Verify that you have subscription administrator privileges.

Procedure


2 Click Help and select File Support Request in the drop-down menu.

You are taken to the My VMware portal.

3 Follow the steps for filing for support for the product area of vCloud Hybrid Service that is involved.

The support request is filed.


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http://www.vmware.com/support/phone_support.html

Index

Aactivity logs

introduction 63view 63

add networks 25allocate resources 17API 7, 16Application Programming Interface 7

Bbackup services, removing 56browsers, supported 13

Ccatalogs, introduction 27

Ddata, protection 55–57data protection

introduction 55register 55

Dedicated Cloud service 6definitions 8

Eend user license agreement (EULA) 27

Ffirewall rule, configure 24firewall rules, configure 22

Ggateway services 24gateways

add 23delete 22, 23links to advanced management 22view 22

geographic area 6geographical regions 14

IIP addresses, free or allocated 22

Kkey concepts 8

Lload balancing 24logging in to vCloud Hybrid Service 13

Mmaximum number of virtual machines 19monitoring of virtual machine, introduction 33My VMware 6

NNAT rule, configure 24NAT rules, configure 22network services 24networks

change assignments 24delete 25viewing 24

OOffline Data Transfer Service 53

Ppassword

changing your own 14reset 64

portals, introduction 7preface 5private link connect

complete order 43connectivity 40features 39introduction 39order 42physical connection set up 43provisioning workflow 42route traffic through 44view details 44

privileges by role 61purchasing additional capacity 6

Rregion 6regions

select 14set default 14

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roleadministrator 61end user 61

Sservice tiers 6signing in to vCloud Hybrid Service 13snapshot

creating 59delete 60introduction 59revert 59

subscriptions 6support request, filing 61support requests, filing 67, 68

Ttechnical support

contact information 67file a support request 68introduction 67

terminology 8

Uuser management, introduction 61users

adding 62assign to a virtual data center 63deleting 65editing 64

VvCloud Connector 53vCloud Hybrid Service classes of service 6vCloud Director, browser requirement 13vCloud Director API 7vCloud Hybrid Service

adding capacity 6introduction 6

virtual data centerlocking 19view details 16

virtual machine monitoring, introduction 33virtual data centers

allocate resources 17create 15deleting 20describing 20introduction 15limiting number of virtual machines 19naming 20unlocking 19

virtual machineaccessing the console 52

adding from a template 28advanced management 51backup 55, 57connect to a network 29console browser requirement 13CPU usage 33, 35creating without a template 51data protection report 56deleting 30edit details in vCloud Director 52edit details in vCloud Hybrid Service 30introduction 27manage in a virtual data center 18memory usage 33, 35moving in bulk 53power on 29quota 19resetting 30restore from backup 57suspending 29

Virtual Private Cloud service 6VM Tools, install and use 30VMware Tools, install and use 52

WWeb console, introduction 7, 13


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