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Rocky Mountain ResearchEAP, Work/Life & Wellness

The Integration of EAP, Work/Life & Wellness:

EAPA Regional Spring ConferenceGlen Allen, Virginia

April 3, 2014

Patricia A. Herlihy Ph.D, R.N

Flavor of the Day or Here to Stay


Think Different

“The people who are crazy enoughTo think they can change

The world…

Are the ones who do….

Steve Jobs, 1997

Workplace Anxiety

imagine the

moments that

cause you the

most anxiety…


Bring Your Therapist to Work Day!


Question and Answer

Definitions

Overview

1

EAP Trends2

Work/Life Trends3

Wellness Trends4

6

The Whole Puzzle5


Related Research

National Survey of EAP and W/L programs (1993) Response Rate 79%

Longitudinal Study of EAP, W/L and Wellness Programs (1990- 2008)Response Rate 97%

National Survey of EAP & W/L Professionals (2000) Response Rate 15% (6,351)

International Survey of EAP, W/L and Wellness Vendors (2002) Response Rate 78%

The Nat. Behavioral Consortium Industry Profile of External EAP Vendors (2012)


Definitions

EAPs - set of professional services specifically designed to improve and/or maintain the productivity and healthy functioning of the workplace and to address a work organization particular business needs (EAPA 2011)

Work Life - A business strategy based on the knowledge that active support for employee success at work AND at home yields bottom line benefits for all stakeholders (AWLP 2011)

Wellness - A state of well-being in which every individual realizes his or her potential, can cope with the normal stresses of life, can work productively, and is able is make a contribution to his or her family and community" (World Health Organization, 2007)


Variations in Delivery Models

Employee

EAP

Work Life

Wellness


How To Make Stress Your Friend


Historical Backdrop of EAP

1940’s Beginnings

1950’s & 1960’s (OAPs)

1970’s NIAAA Thundering

Hundred

1980s Broad Brush

2000 Wellness

1990’s Managed Care

1995 Work Life

2009 SBIRT in workplace

2012 Technological Advances


Trends in the EAP Field

Mergers & Acquisitions

Integration of Services

Optimism in future of field

Mergers 29% have experienced a

merger/acquisition in last 12 months

83% of survey respondents say highly or somewhat optimistic

93% of respondents report integrated in

some fashion

Embrace new technologies

Over 50% of respondents have

used Video Conferencing


Trends in the Work/Life Field

The Working Families Flexibility Act & The Healthy Families

National Dialogue (Marissa Mayer – Yahoo)

Central public health issue

Work-life efforts increasing

Legislative/policy activity

Telecommuting

W/L Research Arena – (global focus)

Small to medium size companies


Wharton School of Business University of Pennsylvania Study

Hot Topic in Work/Life

1992

2012

79% of students plan to have children

Believed that they could “have it all”

41% students plan on having childrenFeel the need to make a choice between

work and family.


Trends in Wellness

• Goal – Saving $$$• Nudging towards a

Culture of Wellness

• Rand Study: Pepsico• Debate about Cost

Effectiveness of Wellness Programs

• Gamification• Social networking• Mobile technology

New Technology ROI – Business Case

Corporate cultureHealth Engagement

• Self Help Apps• Video Conferencing• Texting with younger

clients


Effectiveness of Wellness Programs

Low touch not as effective as High touch in changing behaviors

APPS Social Sharing

High Touch

Involves cultivating more personal relationships

Phone calls Meetings

Printed Materials Emails Conferences

Low Touch

Involves reaching as many people as possible


Concept of Integration

Quality of the state of collaboration

that exists among departments required to achieve unity of effort by

the demands of the environment

(Lawrence & Lorsch, 1967)


Changes in Integration over Time

1994 1997 2002 2007 2012

10%

23%

33%

62%

93%

10% Claim to be

Integrated

93% Integrated

in some fashion

23% Claim to be

Integrated

33% Claim to be

Integrated

62% Prediction for Market Integrated


Putting The Puzzle Together

?

EAP Work/Life

Wellness


Variations of Models

Internal EAPs* 18%

EAP & W/L 62%

EAP & Wellness 23%

W/L & Wellness 15%

* Internal EAPs in this sample did not facilitate an integrative model of service delivery


Barriers to Integration Model

Confidentiality Concerns - Major Stumbling Block

Concern about decrease in Quality of Services if integrated

Corporate Culture of. Decentralization ingrained over time

New Administration not focused on Employee Services

Multiple Vendors and wanting tighter control


Major Umbrella overseeing 6 employee benefit services (i.e. Diversity, Disease Management, and Disability)

Emerging Models

Wellness now moving back under EAP focus – due to current debates in field

Health & Productivity- measure their demographic, participation & outcome metrics - using to measure integration of all the employee services


Stress Management


Research Interest from Respondents

Cost Benefit Analysis

Models for providing these services globally

How sustain interest in programs during difficult financial times

How to measure impact of programs on productivity

Demonstrate Effectiveness of Integrated Model

Demographics- How deal with 4 different generations in work force


Employee Assistance Archive School of Social Work Collection

A publicly available online, free, permanent digital archive system

• House Employee Assistance research and current articles in the field

• Preserve Employee Assistance History with collection of all important documents in the field

• Authors can submit their own materials once cleared by Dr. Jodi Jacobson Frey


Resources

EAP:National Behavioral Consortium Study of External EAP Vendors

Work Life:

Meet Generations Z: The generation within the Great Millennials

Wellness:Managing Manifest Diseases, But not Health Risks, Saved Pepsico Money over Seven Years


Question & Answer

• What creates Anxiety in your Workplace?

• What methods help successfully “soothe” anxiety in your workplace?

• How does Integration/Collaboration assist or distract in soothing anxiety in your workplace?

Thank you!

va presentation 5-14

Documents

worklife wellness trends

worklife wellness variations

worklife wellness question

wellness vendors

eap field

integration of eap

worklife field

longitudinal study of