in engineering. International student guide 2013

A global education

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Welcome to the University of Southampton

The University of Southampton has a global reputation for academic excellence. We are one of the top three universities in the UK for engineering and welcome you to our new branch campus within Iskandar’s EduCity development in Johor, Malaysia.

The University has had the privilege of educating international students from all over the world for over 50 years at our

Southampton campus. We are fortunate to enjoy long-standing links with Malaysia that span many disciplines and levels of education and research. We are, therefore, delighted to extend a warm Southampton welcome to international students coming to join us at our Malaysia campus this year.

Our premier undergraduate MEng Mechanical Engineering programme allows you to study using some of the latest research facilities and equipment in the world and put the theory you learn into practice to deliver real results. This programme has been approved by the Malaysian Qualifications Agency (MQA) and the Board of Engineers Malaysia (BEM).

Our prestigious MEng degree in Electrical and Electronic Engineering (EEE) has also been fully approved by the MQA and the programme will commence in September 2013.

Our split campus (UK and Malaysia) degree offers the chance to gain a unique ‘Southampton’ education in Malaysia combined with two years at a leading research-centred UK university, for around 60 per cent of the cost of the same degree in the UK only. You will graduate with a degree from an internationally recognised university and experience higher education in the UK. The programmes of study are, as far as possible, the same as those of our UK-based provision, and lead to the award of the same degrees. Your degree certificate will state that the degree is awarded by the University of Southampton.

University of Southampton Malaysia is registered as a Private Institute of Higher Learning by the Ministry of Higher Education Malaysia.

We are delighted you have chosen to study at the University of Southampton and take your place at the cutting edge, among some of the most talented students and academics from around the world.

Professor John McBride, Chief Executive Officer, University of Southampton Malaysia campus

www.southampton.edu.my

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1. The University of Southampton in Malaysia Offering an outstanding learning experience delivered by UK academics. Page 5

2. The University of Southampton in the UK Our engineering academic activity is based at the heart of the campus. Page 6

3. Accommodation Offering you modern, spacious and safe living accommodation. Page 12

4. Welcoming you Making your journey to the University as simple and stress-free as possible. Page 14

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In this guide Malaysia campus 5

UK campus 6

Key dates 8

Money matters 9

Immigration 10

Accommodation 12

Welcoming you 14

Getting here 16

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“The best part of my course are the world-class professors and lecturers teaching the courses, excellent support system and plenty of opportunities to participate in activities.”Chew Hong Ye, MEng Mechanical Engineering, first year at Malaysia campus

Our University of Southampton Malaysia campus will offer you the same quality of teaching as in the UK and an outstanding learning experience delivered by UK academics.

The University of Southampton in Malaysia

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The University of Southampton Malaysia campus is Southampton’s first overseas campus for engineering. It is set within Iskandar’s EduCity development in Nusajaya, Johor, Malaysia, a dedicated hub, 1km east of the Gelang Patah Interchange on the main Second-Link Expressway. Iskandar is in the heart of Malaysia’s economic zone. We are 8km from the Tuas Link to Singapore. Changi International Airport in Singapore is a 45 minute drive away from campus and we are just 20 minutes from Johor’s Senai International Airport.

The state-of-the-art EduCity Iskandar Malaysia development comprises international universities, schools and colleges as well as leisure and sports facilities. Our newly constructed campus has innovative, world-class facilities in which to study, with modern, spacious and safe living accommodation in close proximity, together with cafés and restaurants and health service facilities. The University is a diverse and lively community with staff and students from many different faiths.

The world-class physical recreation and sports facilities at EduCity include a large capacity sports stadium with a football/rugby pitch and a 400-metre athletic track that complies with the Association of Athletics Federation standards. There is also an aquatic centre with Olympic-size swimming pool, which meets International Swimming Federation standards for water polo and synchronised swimming. An indoor arena provides courts for basketball, badminton, squash, volleyball and futsal (five-a-side).

To find out more about EduCity, visit www.iskandarinvestment.com

To find out more about campus life at University of Southampton, Malaysia visit www.southampton.edu.my

Facts about Malaysia

– Malaysia has a diverse mixture of races and religions with a population of more than 26 million. For information about Malaysia’s culture and heritage, visit www.tourism.gov.my/about_malaysia

– Bahasa Malaysia is the national language, but English, Mandarin and Tamil are also widely used.

– Islam is the official religion of Malaysia, but the Constitution guarantees freedom of worship, whereby Christianity, Hinduism, Buddhism and other religions are freely practised.

– Malaysia is divided into 13 states and three Federal Territories (Putrajaya, Kuala Lumpur and Labuan).

– Malaysia is a tropical country, with typical temperatures ranging from 21˚C to 32˚C. Humidity is high – typically 80 per cent or more .

– Malaysia has two distinct seasons: the dry season lasts from May until September and the rainy season lasts from mid-November until March.

– Malaysia’s currency is known as Ringgit Malaysia (RM or MYR) .

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Situated on England’s south coast in the heart of Hampshire, the University of Southampton enjoys an outstanding location, just over one hour from central London and Heathrow Airport, and within easy reach of open countryside.

The University of Southampton in the UK

Southampton is a popular cultural and leisure destination in the south of England and has excellent transport links across the UK and via the city’s international airport to Europe.

Our engineering academic activity is based at the heart of the University’s Highfield campus, which is set in green and pleasantly landscaped surroundings, just a short bus ride from the centre of Southampton.

Southampton boasts some of the best sporting facilities of any UK university, including an £8.5m indoor sports complex, with a six-lane 25-metre swimming pool, 160 fitness stations and an eight-court badminton sports hall. The University has a 76-acre outdoor site with pitches for hockey and football, and floodlit tennis courts.

We offer high-quality accommodation and a range of options tailored to students’ needs. There are a range of facilities on campus including bars, restaurants, banks and a travel centre. We also run a varied programme of events – from live music to club nights and comedy. Additionally we offer a cinema, a Muslim prayer room and a Post Office. Our internationally acclaimed arts venues include a concert hall, two art galleries and one of the south of England’s leading theatres.

To find out more about campus life at the University of Southampton, visit www.southampton.ac.uk/visitus/campuses

Facts about the UK

– The UK has a diverse mixture of races and religions and a population of more than 62 million www.visitbritain.com/en/EN/

– English (British English) is the national language.

– Everyone in the UK has the right to religious freedom and there are many faiths practised within the UK.

– The UK is made up of England, Scotland, Wales and Northern Ireland.

– Temperatures in the UK range from around 7˚C in winter to around 25˚C in summer.

– The UK’s currency is known as the pound sterling (GBP).

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Our semester dates for 2013/2014 are as follows.

International arrivals and induction 24 – 27 September 2013

Semester 1 26 September 2013 – 25 January 2014

Semester 2 27 January 2014 – 14 June 2014

Christmas vacation 23 December 2013 – 30 December 2013

Mid semester break 10 March 2014 – 14 March 2014

Public holidays 2013

15 October 2013 Hari Raya Haji (Qurban)

2 November 2013 Deepavali

5 November 2013 Awal Muharram

22 November Johor Sultan’s Birthday

25 December 2013 Christmas Day

Public holidays 2014

1 January 2014 New Year’s Day

14 January 2014 The Prophet Muhammad’s Birthday

31 January 2014 Chinese New Year

1 February 2014 Chinese New Year

15 February 2014 Thaipusam

1 May 2014 Labour Day

13 May 2014 Wesak Day

7 June 2014 Agong’s Birthday

29 June 2014 Awal Ramadan

16 September 2014 Malaysia Day

The academic year

Find out more

For a listing of the public holidays in Malaysia, visit www.kabinet.gov.my/images/stories/kelepasanam/2013_merged.pdf

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Fees

The overall cost of obtaining a University of Southampton engineering degree in Malaysia and the UK is around 60 per cent of obtaining the same degree in the UK only.

Fees 2013–2014 Inauguration scholarship Fees payable 2013–14

International students (years 1 and 2)

RM46,000 per annum* RM4,000 per annum* RM42,000 per annum*

UK-based portion of the programme (years 3 and 4)

Currently set at £15,750* per annum

20% scholarship for all undergraduate students

Approximately £12,600 per annum based on current fees*

Money matters

* These fees are valid as of July 2013 – for the latest information on fees, visit www.southampton.edu.my

There are two ways to make your payment. Use only one of the following methods:

1. By telegraphic bank transfer. A copy of your remittance advice should be sent to the admissions team at admissions.malaysia@soton.ac.uk

An official receipt will then be sent to you

Bank Name: HSBC Bank Malaysia Berhad

Account No: 313-365157-101

Account Name: USMC Sdn. Bhd.

Branch: Johor

Swift No: HBMBMYKL

2. Bank draft made payable to USMC Sdn. Bhd. Please quote your student ID.

This should be sent to the Admissions team at the following address: University of Southampton Malaysia campus No.3, Persiaran Canselor 1, Kota Ilmu EduCity @Iskandar, 79200 Nusajaya, Johor. Malaysia

Scholarships

We offer qualified students an inauguration scholarship for the first two years of study.

When you transfer to the UK campus for years three and four you will receive a 20 per cent scholarship, worth approximately £3,000 per annum.

For the latest information on fees and scholarships, visit www.southampton.edu.my

Living costs

The cost of living in Malaysia (in addition to tuition fees) will be approximately RM1,200 – RM1,500 per month. This should cover your accommodation, food and meals, daily travel, books, stationery, dissertation preparation and other items.

Banking

Once you have arrived and settled in to life in Malaysia you should open a Malaysian bank account. This will ensure you have easy access to money. In order to open a bank account you will need to present the following documents:

– a passport with a valid visa

– a University offer letter

– a letter from the Student Administration Office confirming your student status at the University of Southampton in Malaysia

– an indemnity form (if you are under 18-years-old, you will need an indemnity form signed by your parents and witnessed by the relevant authority from your home country)

– you will need a minimum deposit of RM500 to open a bank account (the amount varies from bank to bank)

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Immigration

Student pass

The university requires all international students (except diplomatic pass holders, Malaysian permanent residents and Malaysia my second home (MMSH) applicants) to hold a student pass while studying at our Malaysia campus.

The university will apply for the student pass on your behalf and it is usually valid for one year. We can apply for a renewal or extension, but you are personally responsible for submitting the necessary documents for initial application and renewal (inform us at least two months prior to the expiry date). It usually takes three months for the student pass to be approved.

Student pass application process

All student pass applications are processed through Education Malaysia Global Service (EMGS). Once the education institution approves the student’s application we can apply for the student pass on the student’s behalf. The student must supply the Institution with the following information:

– offer letter from institution

– two passport size photographs with blue background (3.5cm x 5cm)

– two copies of all pages of their passport certified in accordance with requirements

– the passport must be valid for at least 12 months from the expected date of entry

– academic and other certificates certified as a true copy by the institution issuing the document or a commissioner of oaths, notary public or lawyer

– personal bond payment (held by the institution)

– payment for the following:

– EMGS visa processing fee: RM1,000

– medical screening fee: RM300 (includes transportation arrangement by the university)

– student pass fee: RM60

– medical insurance premium: RM850

– airport pickup: RM200

– personal bond: varies according to applicant’s country of origin

– multiple entry visa fees: varies according to applicant’s country of origin

For personal bond rates, please refer to: www.imi.gov.my/index.php/en/main-services/visa/security-bond

For Multiple Entry Visa Fees/rates, please refer to: www.imi.gov.my/index.php/en/main-services/visa/visa-fees

Once your student pass is approved, a visa approval letter will be sent to you. You will need to inform the university of the date and time of your arrival at least seven days before travelling to Malaysia. You will need to produce this to get a single-entry visa (if required for your home country). All related charges will be your responsibility.

The single entry visa into Malaysia must be completed before arrival once you have received the visa approval letter (VAL). This is only applicable to countries that require visas to travel to Malaysia (eg China). Please check with the Malaysian Embassy/ High Commission if you are unsure.

For more information please visit www.imi.gov.my/index.php/en/main-services/visa

Student pass compliance

You must submit your passport to us no less than six weeks before the expiry date of your student pass in order to be processed in time. If you fail to do so, you may be fined or imprisoned for overstaying by the Malaysian Immigration Department. You will also have to undergo a medical screening for each year of renewal. If you fail to meet either of these requirements you must speak to someone in the Student Office as the university must issue a letter of support on your behalf.

Before you come to study in Malaysia it is important to find out about Malaysian immigration procedures and how they affect you. You should do this as far in advance of your arrival in Malaysia as possible.

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In addition you must have an 80 per cent attendance report for the duration of the current student pass validity period and academic results that are at least CGPA2.0 for the duration of the current student pass validity period. If you fail to meet either of these requirements the university must issue a letter of support on your behalf.

Upon entry into Malaysia

– Original passport to be submitted to institution on arrival

– Attend medical screening within seven working days from the date of entry

– EMGS or your institution will obtain the endorsement of the pass for you once you have completed the medical screening

For further information please visit www.educationmalaysia.gov.my/ one-stop-application/#12steps_cb

Customs regulations

Check the customs regulations for Malaysia before you travel. Certain goods carry restrictions, for example prescription medicines can only be imported or exported from the country if you have a license issued by Ministry of Health, Malaysia.

For more information on customs regulations, please visit www.customs.gov.my/index.php/en/m-pelancong/243-larangan-importeksport

Employment

The student pass allows you to work in a restricted category of temporary jobs while you are in Malaysia, but this is limited to 20 hours work per week during vacations. You must inform the Student Administration Office if you intend to work as we must seek the necessary authorisation.

For more information on immigration and employment, please visit www.educationmalaysia.gov.my

Medical insurance

In compliance with the Malaysian Ministry of Education’s Code of Ethics, medical insurance cover is compulsory and arranged for international students by the university through EMGS. This will be valid from the date you register as a student and will remain in place as long as you are a registered full-time student of the University of Southampton Malaysia campus.

When you arrive in Malaysia you will be provided with a detailed policy (with a list of hospitals covered by your insurance policy) along with your healthcare card.

You will be provided with a detailed policy of your insurance upon acceptance of offer.

Alternatively, you can visit www.educationmalaysia.gov.my/our-services/all-services/medical-and-health-insurance

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Accommodation

Guaranteed accommodation

You are guaranteed an offer of university accommodation in your first year at our campus in Malaysia which will help you to settle into university life. You are welcome to apply to remain in university accommodation for your second year while you are studying in Malaysia but we cannot guarantee a place.

You are also guaranteed an offer of university accommodation for both years spent studying in Southampton.

Please note you will need to fulfil the full criteria of our guarantee which includes applying on time in your first year in Southampton.

For more information on our guarantee visit www.southampton.ac.uk/accommodation/apply/guarantee.html

Malaysia accommodation

The students’ accommodation in Malaysia is managed by Education Iskandar Sdn. Bhd. Students studying at EduCity Iskandar Malaysia will have an integrated campus experience. The brand new 12 storey building, comprising 570 beds with self-catering accommodation in a variety of options, including en-suite single bedrooms, twin bedrooms with en-suite and four-and five-bed accommodation with a shared bathroom, is within EduCity’s International Student Village (ISV).

The ISV is just a few minutes stroll from our campus and is in a safe and secure environment with CCTV surveillance and a security guard post. Our students will have the opportunity to mix with students from other institutions that share the EduCity development.

All rooms have an internet connection and wireless in the common areas along with kitchen facilities on each floor and there is a cafeteria on the ground floor of the accommodation building. Other facilities include a launderette, a prayer room for Muslim students and common room space.

Typical room fittings and furnishings include:

– individual wardrobe

– individual study table and chair

– ceiling fan and light

– window curtains

– en-suite/shared bathroom

Monthly room rates range from RM380–RM590 based on sharing an apartment, for a single room with en-suite facilities, including bills (there is an additional charge for air conditioning and hot water heater) (these fees are valid as of July 2013).

How to apply

To find out more information on the latest accommodation criteria, fees, deadlines, accommodation application procedures and reservation form, please visit www.southampton.ac.uk/my/undergraduate/study/accommodation.page?

The deadline to apply for accommodation is 31 August 2013. Applicants may apply as soon as they have their conditional offer letter.

UK accommodation

Our UK accommodation in Southampton has over 20 halls of residence in safe, secure, well-appointed and professionally managed assured accommodation for your first year spent in Malaysia, including from 2014, 1500 new rooms in two new accommodation complexes. All study bedrooms have their own telephones with voicemail, and high-speed network connection through the University computer network. Our halls have a variety of facilities, which may include common rooms, music rooms, computer rooms, barbecue areas and gyms. All have 24 hour security and CCTV as well as launderettes. Our Residence Support Service provides an all-night service of support and advice, working alongside the Residences Team during day-time hours ensuring continuity of support on a 24/7 basis every day of the year.

We offer modern, spacious and safe living accommodation in close proximity to our campuses in Malaysia and the UK. There are a variety of options to suit your personal budget.

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Living in halls is a great way of making new friends

Guaranteed accommodation

As a University of Southampton student you are assured accommodation for your first year spent in Malaysia as well as a guaranteed place in halls of residence for the two years spent in Southampton.

For the academic year 2012/13, weekly room rates for UK accommodation range from £74.83 to £131.04 for self-catered accommodation and from £111.58 to £155.40 for catered accommodation (these fees are valid as of July 2013).

For the latest information on our UK accommodation, please visit www.southampton.ac.uk/accommodation

Access for all

At the University of Southampton we welcome students with disabilities, sensory impairments and health conditions, and we recognise that making sure you have appropriate accommodation is very important. We have a wide range of adapted accommodation in a variety of locations in Southampton. These include rooms with mobility adaptations, and also visual and vibrating fire alarms. There is disabled access around all campuses.

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We want to ensure that your experience at the University of Southampton is positive and rewarding. Before you come to Malaysia, when you arrive and throughout your studies, our network of professional services and advisors will help you to settle in and offer ongoing support.

Welcoming you

Meet and Greet

Our Meet and Greet service at Senai International Airport will help make your journey to the University as simple and stress-free as possible. Inform the International Office seven working days before you travel so we can ensure a member of staff from the University is there to meet you, who will escort you from immigration.

Please arrange your arrival to coincide with the University’s working hours 09.00 – 17.00, Monday – Friday.

If you have a place in University accommodation, we will arrange for you to be taken directly there. If you arrive out of hours please contact us with your details seven days in advance as we may be able to arrange for transport.

Arrival on campus

As an international student, there are a few things you need to do upon your arrival at the University of Southampton Malaysia campus.

These include:

– registering for your accommodation

– report to the Student Administration Office

– student registration

– Welcome programme and induction

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Accommodation

When you arrive, go straight to your accommodation at the International Student Village (ISV) to register. You will need to provide:

– a copy of your contract

– proof of payment

– valid identification eg passport

You will also need to:

– collect your keys and checklist

– inspect your room, make sure it is clean and in order: if not, inform the Reception at ISV immediately

– agree to abide to the rules and regulations for the duration of your stay

– return the checklist and relevant form to the Reception

Student administration

Once you have settled into your accommodation, head to the Student Administration Office, located on the ground floor of the campus and check-in with our staff. You will then be able to collect:

– Welcome pack and registration checklist

– register for your medical check-up appointment

– submit your passport for student pass sticker

– get a letter to open a bank account

Enrolment

Enrolment is initiated at the start of each academic year and is usually completed online. You are required to declare that you abide by the University’s Statutes, Ordinances and Regulations by submitting the online form. It is important for you to ensure you follow the enrolment checklist for a proper and complete process.

In order to enrol, you will need:

– original unconditional offer letter

– two passport sized photographs with your name and student ID written on the back

– proof of online student enrolment

– bank draft for tuition fees payment

– a copy of bank draft or telegraphic transfer receipt if payment has been made

– a copy of your passport biodata page

– if you are a sponsored student, a letter from your sponsor confirming the details is required

Welcome Programme and induction

It is compulsory for international students to attend the Welcome Programme that covers various issues about living and studying in Malaysia. Details of the Programme will be in your Welcome pack.

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Malaysia

There are a number of options for getting to our Malaysia campus. If your starting point is a flight away from Malaysia you could fly into Kuala Lumpur International Airport (KLIA) and take a connecting flight from KLIA to Senai International Airport at Johor (SIA). You will be met at the airport and taken to your accommodation. You can take Malaysia Airlines for your connecting flight from KLIA to Senai International Airport.

For information about KLIA please visit www.klia.com.my

For further information about Senai International Airport, please visit www.senaiairport.com

For more information about Malaysia Airlines, please visit www.malaysiaairlines.com

Once you’re here

Shopping

Johor has always been a shopping heaven. Shopping outlets include:

– Johor Premium Outlet

– AEON Bukit Indah

– MYDIN Bazaar Anjung Nusajaya

– Tesco Bukit Indah

– Giant Hypermarket Bukit Indah

– Perling Mall

– Sutera Mall

– ION on Orchard Road, Singapore

– Vivo City, Singapore

– Plaza Singapura

– Takashimaya, Singapore

– Bugis Junction, Singapore

– Mustafa Centre, Singapore

– Parco Marina Bay, Singapore

Entertainment

– Cinema @ Bukit Indah: TGV Cinema – Aeon Bukit Indah

– Karaoke @ Bukit Indah: K-Monster Family, DeBox

– Field sports: football, rugby

– Indoor Stadium Arena: basketball court, badminton court, volleyball court, futsal court

– Aquatic Centre: Olympic-size swimming pool, water polo, synchronised swimming

– Squash arena

– Outdoor Court: tennis court, volleyball court

– Outdoor activities and sightseeing: National Park Tanjung Piai, Kukup Resort, Kota Iskandar, Puteri Harbour, River Safari Singapore, Night Safari Singapore, Jurong Bird Park Singapore, Singapore Zoo, Desaru Beach Johor and a lot more

– Theme park: Legoland (Johor), Universal Studio Singapore and Resort World Sentosa Singapore

Food and dining

– Tastes & Bugs, Bukit Indah

– Marco Polo, Bukit Indah

– Ayam Penyet House, Bukit Indah

– Moonlight Cake House, Bukit Indah

– Nasi Ayam Dara Kukus, Gelang Patah

– McDonald’s, Bukit Indah

– Nandos, Aeon Bukit Indah

– Black Canyon, Aeon Bukit Indah

– KFC, Aeon BUkit Indah

– Lavendar Cafe, Aeon Bukit Indah

– Sedap Corner, Aeon Bukit Indah

Getting here

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Transfer to the UKBefore you transfer to the UK it is important to find out about UK immigration procedures and how they affect you. You should do this as far in advance of your arrival in the UK as possible.

Many international students are required to have a student visa in order to enter the UK. This is also known as Entry Clearance. There are certain conditions that you must meet to get Entry Clearance. For example, you must prove that you can afford to pay for your tuition fees as well as your living costs.

Some students work part time to help fund their studies. Our Career Destinations service offers advice to help you find a part-time job in the UK. It also offers a range of services to help you achieve your longer-term career goals. You can also find part-time jobs at the University through our Temp Bank service, which offers work to fit around student timetables. Because of visa restrictions, international students can only work a maximum of 20 hours per week during term time.

The University has its own dedicated Visa Guidance team that can assist you with any questions you might have about applying to come to the UK as a student. For more information, visit www.southampton.ac.uk/sais/visa

Information about the application process in your country and the documents you will require to support your application can be found on the UK Border Agency Visa Services website www.ukvisas.gov.uk/en

Accommodation in the UK

Our accommodation service centre will support you in applying for campus accommodation at the University as well as provide advice on living in private accommodation in the UK. Please note our accommodation guarantee does not extend to family accommodation, but if you are coming to the University to study as a couple or a family, we can still offer you support in finding accommodation in Southampton and we may be able to offer you University-owned accommodation. A place in halls of residence is guaranteed for students transferring to Southampton as long as certain criteria are met and you apply before the deadline. For more information please visit the website www.southampton.ac.uk/accommodation

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University of Southampton

Website: www.southampton.edu.myPhone: +607 560 2560

Disclaimer

The University of Southampton will use all reasonable efforts to deliver advertised programmes and other services and facilities in accordance with the descriptions set out in its prospectuses, student handbooks, welcome guides and website. It will provide students with the tuition, learning support, services and facilities so described with reasonable care and skill. The University, therefore, reserves the right if it considers it to be necessary to alter the timetable, location, content or method of delivery of events provided such alterations are reasonable.

Financial or other losses

The University will not be held liable for any direct or indirect financial or other losses or damage arising from changes made to the event timetable, location, content or method of delivery of various services and facilities set out herein.

Force majeure

The University will not be held liable for any loss, damage or expense resulting from any delay, variation or failure in the provision of services and facilities set out herein, arising from circumstances beyond the University’s reasonable control, including (but not limited to) war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, interruption in power supplies or other services for any reason, fire, boycott and telecommunications failure.

In the event that such circumstances beyond the reasonable control of the University arise, it will use all reasonable endeavours to minimise disruption as far as it is practical to do so.

© University of Southampton 2013

This information can be made available, on request, in alternative formats such as electronic, large print, Braille or audio tape, and in some cases, other languages. Please call +44 (0)23 8059 7726 to request an alternative format.

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