Using strategy to drive

ICT innovation –

one not-for-profit’s journey

Paul Whiting

ICT Manager

Australasian Fire and Emergency Services

Authorities Council (AFAC)

Outline

• Purpose & Caveat

• AFAC

• Strategy and considerations

• Strategy development

• Our story and strategy

AFAC

Our mission: The peak body for the fire and emergency services

In Australasia creating synergy across the industry.

What’s your organisation like?

Innovation is changing or creating more effective processes, products and ideas, to allow for better productivity and performance.

Strategy is a high level plan to achieve one or more goals under conditions of uncertainty (wikipedia).

Strategy considerations

Your services

Your staff

Your infrastructure

Your services

How many do you have? How many do you want?

Your staff

Bring Your Own Device (BYOD)

Remote Access

Software

Your infrastructure

Developing a strategy

Present Future

TIMELINE

Developing ICT strategy

• Enables your Organisational Strategy

• Staff Interviews

• Monitor IT Expenditure

• Monitor MSP Reports

• Develop your information network

• Asset Management - Spiceworks

• Business Continuity

Spiceworks

Initial Strategy: 2011 Q1

Short-term Medium-term Long-term

Services • Video

conferencing

• New website

• CRM

• Responsive

Website

Staff • SOE • Remote

Access

• BYOD

Infrastructure • Business

Continuity

• Exchange

Upgrade

• Cloud

Original Landscape

Implementation

• Requirements Analysis (8/100)

• Request for Proposal(RFP) process

• Vendor Selection

• Cloud vs. On-premise

• Brown Bag Meetings

• Pairing: Digital Dinosaur with Digital Native

Current Landscape

Current Status

Layer Completed In Progress

Services • Video conferencing

• Webinars

• New website & back

office

Staff • Standard Operating

Environment

• Remote Access

Infrastructure • Business Continuity

• Exchange Upgrade

• Asset Management

• Business Continuity

Current Strategy: 2013 Q2

Short-term Medium-term Long-term

Services • AMS • Responsive

Website

• Collaboration

• Projects

Staff • Remote

Access

• Windows 8

• BYOD

• Office 365

• Document

Management

Infrastructure • Business

Continuity

• Cloud • NBN

• WiFi (a/c)

Summary

• Strategy and considerations

• Strategy development

• Review and update your strategy

Top Tips

1. Spiceworks

2. Monitor spending & maintenance

3. Develop / refine your info network a. Connecting Up/TechSoup

b. InfoXchange/ITaNGO

c. Tech4Good, Nonprofit Tech, LinkedIn

Q & A

• Further Information

– www.afac.com.au

– paul.whiting@afac.com.au

– au.linkedin.com/in/paulgwhiting/

Think like a technology leader

“What MBAs are learning in business school is

what we are looking for in our leaders – strong

focus on analytics, the ability to use data to help

drive decision-making.

We want them to incubate new ideas and be able

to take them to market fast.”

Jennifer Boden, Amazon.com’s director of global

university programs.

Your services

• Making your information/services/products

available to others

– Your website

– Phone apps

– Social media

– Electronic newsletters

– Your online store

• Collecting/providing their information

Your staff

• Single biggest expense in your budget

• Their desktop / laptop / phone / tablet

• Bring Your Own Device (BYOD) policy

• Software

• Remote Access

Your infrastructure

• Network

• Storage

• Backups

• Servers

– Operating Systems

– Databases

– Applications

CMS+CRM=AMS

• 4 Websites

• Integration

– Content Management System(CMS) & forums

– event management

– email marketing

– Exchange: mail lists & shared contacts

• Associations Forum workshop

CMS = Content Management System

CRM = Contact Relationship Management System

AMS = Association Management System