using data analytics to improve government · the mayor’s ofﬁce of data analytics ......

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USING DATA ANALYTICS TO IMPROVE GOVERNMENT

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HOUSEKEEPING

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ALAN FORD Director of Presales Consulting, Teradata Government Systems


AMEN RA MASHARIKI Chief Analytics Officer,

New York

RORY SCHULTZ Client Executive, US

Department of Agriculture

!

What Is MODA? The Mayor’s Office of Data Analytics (MODA) is led by NYC’s Chief Analytics Officer, Dr. Amen Ra Mashariki. As part of the Mayor’s Office of Operations, MODA partners with agencies to translate data-driven insight into action.

Mission: Actionable Insight for NYC Government1.  Support more effective delivery of services to New Yorkers

for greater equity, safety, and quality of life

2.  Grow and advance analytics throughout the City 4

Analytics In Action

•  Measuring Success

•  Providing Situational Awareness

•  Data Driven Enforcement

5

Measuring Success NYC Small Business Services Time-to-Open Metric

Creates end-to-end measurements to quantify effectiveness of new business processes and informs future policy decisions.

Project Highlights •  Understanding the timeline of

opening a business: as measured by NYC

•  Cross-agency data from DOB, FDNY, DOHMH, and others

•  Quantifying this process opens the door for leveraging advanced statistical methods to inform policy decisions.

6

Providing Situational Awareness

7

Project Highlights •  Using city data to build

situational awareness

•  Cross-agency data from ECB, DCA, DOHMH, and others

•  Allows Small Business Services to proactively target outreach by leveraging NYC violations data

NYC Small Business Services Proactive Education

Inform on the ground operations completed by SBS in order to educate small business owners regarding compliance.

Data Driven Enforcement NYC Housing Preservation and

Development Tenant Harassment Task Force

Using NYC data to drive the prioritization of Task Force inspections, by identifying trends and relationships from past cases of harassment.

8

Project Highlights

•  Understanding the ‘timeline of harassment’, to paint a picture of harassment as seen by NYC data systems, so these occurrences can be proactively mitigated

•  Data aggregated from multiple agencies including NYC DOF, DOB, HPD, 311 complaints as well as the NYS Attorney General

•  Determining the driving factors of rent stabilized unit loss Rent stabilized unit loss

from 2013 - 2014 Source: taxbills.nyc

Growing Citywide Analytics

•  DataBridge

•  Datashare

•  Open Data for All

9

Why DataBridge?

Achieving the City’s goals requires coordination and sharing information across agencies.

•  Complex problems are not single agency issues.

•  DataBridge integrates agency collected information about people, places and businesses, and enables citywide analysis and coordinated action.

•  Greater and deeper use expands City capabilities while increasing efficiencies.

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What is DataBridge? DataBridge is a citywide platform that facilitates data sharing, storage, and use for

operations, analytics, and reporting.

DataBridge leverages existing data systems to give analysts, inspectors, program managers, . . . , first responders information and

tools to do their jobs most effectively.

Shared data Citywide data sets are available to complement agency analysis

Data Repository Contains all the data available in DataBridge. Scalable, secure storage for almost any type of data

3 Master data Data that can be used by any agency to enhance analysis; in particular, geospatial analysis

Agency Data Physically separated and secured. Loaded on an independent schedule.

2 1

4

Data Integration Tools to acquire, cleanse, harmonize, and load data

5

Data Management

Data Repository

Data Integration

1

4

Master Data (Buildings,

Property, Zoning, Etc)

311

MMR

Collisions

Agency 1

Agency 2

Agency 3

Agency 4

Agency 5

Agency X

2

5

3

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Open Data for All“The promise of Open Data is transparent, free, accessible data. Data is more than just numbers – it’s information that can create new opportunities and level the playing field for New Yorkers. It’s the illumination that changes frameworks, the insight that turns impenetrable issues into solvable problems. It’s the invitation for more voices to join critical conversations. Open Data is the commitment that all of these benefits are not confined to only a select few who are in the know, or who can pay for information – they are for everyone. New York City is dedicated to putting this power into the hands of all New Yorkers.”

How are we getting there?§  Increase Availability§  Increase Usability§  Expand Access§  Increase Quality

Analytics and Open Data Applying the MODA philosophy to Open Data:

§  Engage§  Demonstrate Value§  Translate insight into action

High quality Open Data provides opportunity.

Applying analytics to Open Data lowers the barrier for accessing information and encourages action.

NYC Data

NYC Agencies

Users

NYC Data Teams

Insight

Use Cases

Insight

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RORY SCHULTZ Client Executive US Department of Agriculture

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!

17

REAL TIME

© 2016 Teradata

Acquisition Analytics Access

EMERGING

Data Engines

CONVENTIONAL

MULTI GENRE

DATA WAREHOUSE

IN MEMORY

DATA LAKE

No SQL

COMPUTE CLUSTER

OPERATIONAL

Business Intelligence

Languages

Integrated Development Environment

INGEST

Users

Operational Systems

Customers Partners

Engineers

Data Scientists

Business Analysts

Knowledge Workers

Marketing Executives

Platform Services DEVELOPMENT DATA OPERATIONS

PRIVATE HYBRID Cloud Deployment PUBLIC

Sources

ERP

SCM

CRM

Sensors

Audio and Video

Machine Logs

Text

Web and Social

APP FRAMEWORK

VIRTUAL QUERY

18

REAL TIME

© 2016 Teradata

Acquisition Analytics Access

EMERGING

Data Engines

MULTI GENRE

Aster Analytics

R, Spark, Giraph

SAS, SPSS, KXEN

DATA WAREHOUSE

Teradata Database

IN MEMORY

Hadoop Teradata Database

DATA LAKE

No SQL

COMPUTE CLUSTER

OPERATIONAL

INGEST

Listener

Users

Operational Systems

Customers Partners

Engineers

Data Scientists

Business Analysts

Knowledge Workers

Marketing Executives

Platform Services DEVELOPMENT DATA OPERATIONS

PRIVATE HYBRID Cloud Deployment PUBLIC

Sources

ERP

SCM

CRM

Sensors

Audio and Video

Machine Logs

Text

Web and Social

AppCenter

QueryGrid

VIRTUAL QUERY

Business Intelligence

Languages

Integrated Development Environment

CONVENTIONAL

APP FRAMEWORK

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ASK US YOUR QUESTIONS

AMEN RA MASHARIKI Chief Analytics Officer,

New York

RORY SCHULTZ Client Executive, US

Department of Agriculture

!

#gltrain

TODAY’S SCHEDULE – WHAT’S NEXT? 12:00 PM - 12:50 PM ET Don’t Risk IT: Secure Collaboration Tools for Government 1:00 PM - 1:20 PM ET Virtual Booth Crawl (Break) 1:30 PM - 2:20 PM ET The 3 Most Common Pitfalls to Cloud Migration 2:30 PM - 3:20 PM ET What Does the Future of the Federal Data Center Look Like?

3:30 PM - 4:20 PM ET Connecting Data Silos Inside and Outside Your Agency Virtual Booth Crawl Don’t forget to visit all the booths in the Innovation Center and download resources to qualify for swag. The more active you are the more you’ll get! 4:30 PM ET Career Chat with Steve Ressler, GovLoop’s Founder and President Virtual Summit closes at 5:00 PM ET

using data analytics to improve government · the mayor’s ofﬁce of data analytics ......

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