using applied ei to enable effective development speaker... · 2016-12-01 · tq...

jcaglobal.com© 2016 JCA Global Ltd

Using applied EI to enable effective procurementPeter Clarke, Senior Consultant/ Product Consulting Manager

[email protected]@peter_jca

mailto:[email protected]


Who are JCA Global?

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PassionWe are a team of highly experienced Business Psychologists. We enhance people’s effectiveness and well-being to increase business success.

EngagementOur philosophy and underpinning rationale is that Emotional Intelligence (EI) is ‘the difference that makes the difference’ for sustainable success.

TransformationOur solutions work at the deeper level of attitudes, feelings and motivations, delivering transformational change, with practical benefits in the workplace.

FocusWe provide added value through the application of sound applied business psychology and measure the impact of our solutions.

For more information please visit www.jcaglobal.com


Session objectives

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Session agenda:

— Introduce the concept of Emotional Intelligence — Look at why Emotional Intelligence is important to enabling change

and sustained high performance— Share with you JCA’s Applied EI ‘Mindful v Survival’ Toolkit— Explore our own survival defences

To introduce you to JCA Global’s perspective on Emotional Intelligence and why this matters


How are you feeling?

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Soft Skills are

critical to job

success

Insights from the CIPS/Hays

Procurement Salary Guide 2016

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Soft skills matter


Soft Skills in all its forms are important across all job levels – but become more critical

at senior levels, especially in relation to influencing

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80% of respondents believe Soft Skills training would help them perform better and have

a major impact on their performance at work

More than two in five (42.2%) of respondents have ‘never had any Soft Skills training’ and

a further third (35.6%) said they had but it was ‘some time ago’

Critically, Emotional Intelligence is key to our delivery of Soft Skills – for example 64.4% of

survey respondents felt EI could aid effective negotiation

BUT...

Nearly two thirds (64.4%) of respondents felt their knowledge of EI was basic or none

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The need for development


What is the climate you create?How does it ‘feel’ to procurewith you?

JCA Applied EI ‘Mindful V Survival’ Toolkit


Soft Skills and stereotypes

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The scale of the challenge


The importance of climate

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Your mindset matters…

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Judgemental

Threatening

Openness

Aware of others

Defensive Engenders Trust


Check your attitude: are you in a SURVIVAL state or are you beingMINDFUL?

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What defenses do you use when you are in a survival state?

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— Make sure I’m right — Sense of humour failure— Overly sensitive— Rigid perfectionism — People pleasing — Playing the victim — Keep on checking— Avoid conflict— Try harder and harder— Become stubborn and rigid — Become overly intellectual — Play ‘dumb’

— Be the strong one— Shut down emotions— Take too much on— Resist help or support— Ignore and withdraw— Tell to dominate— Become impatient / irritable— Sarcasm and putdowns— Talk over people — Play the blame game— Take the moral high ground— Control everything and everyone


Why Emotional Intelligence matters for leadership?

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Busy...

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SUNDAY

SATURDAY

FRIDAY

THURSDAY

WEDNESDAY

TUESDAY

MONDAY

Last working week

Introduction to Emotional Intelligence

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— Dealt with a hectic schedule?

— Done a lot?

— Worked longer than your contracted hours?

— Sacrificed something for work?

— Driven hard for excellent results?


... born from knowing our true self, ground our behaviour in times of stress

Being too busy has consequences...


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Values


Happiness is a choice and underpins our sense of well-being and engagement



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How happy are you?


Focusing too much on the task, affects your influence on others



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Focus


Blueprint for leadership success

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The six major contributors to managerial and executive success are:

IQ Intelligence Quotient – how bright are you?

TQ Technical/Operational Quotient – how able are you to get things done?

MQ Motivational Quotient – how driven are you to achieve and grow?

XQ Experience Quotient – how many of the right kinds of experience have you had?

LQ Learning Agility Quotient – how deftly do you adopt new skills, behavioursand beliefs?

EQ Emotional Quotient/Intelligence – how well do you handle yourself and work with others?

Lominger study of 5000 managers and 500 executives


Predicts leadership derailment

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— Are self centred

— Don’t relate well to others

— Don’t inspire or build talent

— Defensive

— Arrogant

— Are too narrow

— Don’t deliver results

Lombardo and Eichinger, 10 year study on executives whose careers stall


Engagement in the workplace – what does it look like?

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Engaged – ‘committed and positively contributing’ (13%)

Not engaged –‘lack motivation’ (63%)

Actively disengaged – ‘unhappy and unproductive’ (24%)

Gallup (2014), Global Engagement Survey


IQ: 137EI: 0 Behaviour (what)

Emotional Intelligence is the practice of managing our personality to be both personally and interpersonally effective.

Feeling (how)This is achieved through the habitual practice of thinking about feeling and feeling about thinking to guide our behaviour.

Attitude (when)The extent and effectiveness by which we do this is determined largely by our attitudes.

Our definition of Emotional Intelligence

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The JCA Emotional Intelligence Model

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The power of emotion


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Feelings and emotions are at the core of inspirational leadership, trust and building the right climate

Skillful management of emotions creates the potential for better relationships and greater effectiveness at work

Feelings are part of our physiology and have a profound impact on our energy, performance and health

Identifyemotions

Assessemotions

Manageemotions


Key Principal 1: The importance of Attitude

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Problem behaviour

Intervention

Temporary behaviour

change

Lack of motivation /

reinforcement


Key Principal 1: The importance of Attitude

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Problem behaviour

Intervention

Attitude change

Sustainable behaviour

change


Check your attitude: are you in a SURVIVAL state or are you beingMINDFUL?

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10 ways to develop EI

Leading with Emotional Intelligence

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1 Smile more

2 Know and use your strengths

3 Identify your patterns and triggers

4 Check in to your feelings every day

5 Practise listening

6 Look after yourself, physically

7 Practise difficult situations

8 Know what you want

9 Keep your promises

10 Make small changes and commit to them


Any Questions

using applied ei to enable effective development speaker... · 2016-12-01 · tq...

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