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The top documents of selena-killick
Commonalities in LibQUAL+® (Dis)satisfaction: An international trend?
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Strategic Metrics
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Qualitative and Quantitative Methods in Electronic Collection Management
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Evaluating the Big Deal: Usage Statistics for Decision Making
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What do they want now? Qualitative regrounding of the LibQUAL+ survey
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Applying Performance Measurement to Safeguard Budgets: Qualitative and Quantitative Measurement of Electronic Journal Packages
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Measuring our relationships with academic colleagues
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Electronic Collection Management: How statistics can, and can't, help
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Assessing the Impact of the Academic Library: From theory to practice
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LibQUAL+ in Ireland and the United Kingdom
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LibQUAL+: The UK and Irish Experience
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Using LibQUAL+® to Identify Commonalities in Customer Satisfaction: The Secret to Success?
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Taking the Holistic View: Building a customer feedback database
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Taking the Holistic View: Building a customer feedback database
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Exploiting customer relationship management analytics to improve the student experience
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