user manual guide â€“ access and certificates

Allianz E-bank User Manual Guide – ACCESS and CERTIFICATES

1

User Manual Guide – ACCESS and CERTIFICATES

Internet Banking System – Allianz E-bank

Allianz Bank Bulgaria


2

CONTENTS

1. INTRODUCTION ----------------------------------------------------------------------------------------------------------------- 3

1.1 BASIC REQUIREMENTS ------------------------------------------------------------------------------------------------------ 3 1.2 REGISTRATION FOR USING THE SERVICE ALLIANZ E-BANK ------------------------------------------------------------ 3 1.3 ELECTRONIC CERTIFICATES – REMOVED FUNCTIONALITY ---------------------------------------------------------- 6 1.4 TOKEN DEVICE --------------------------------------------------------------------------------------------------------------- 7 1.5 SETTINGS FOR INTERNET EXPLORER ------------------------------------------------------------------------------------- 9 1.6 SETTINGS FOR MOZILLA FIREFOX -------------------------------------------------------------------------------------- 31

2. ACCESS TO ALLIANZ E-BANK ------------------------------------------------------------------------------------- 34

2.1 SECURITY RECOMMENDATIONS FOR USING ALLIANZ E-BANK ----------------------------------------------------- 34 2.2 ACCESS TO ALLIANZ E-BANK ------------------------------------------------------------------------------------------- 36 2.3 CHANGING FIRST TIME ACCESS’S PASSWORD ------------------------------------------------------------------------- 37 2.4 INITIAL SET UP OF TOKEN PIN ------------------------------------------------------------------------------------------- 37 2.5 ISSUE CERTIFICATE – REMOVED FUNCTIONALITY ------------------------------------------------------------------ 39 2.6 REGISTER TOKEN ---------------------------------------------------------------------------------------------------------- 51 2.7 REGISTER CERTIFICATE – REMOVED FUNCTIONALITY ------------------------------------------------------------- 52 2.8 EXPORT CERTIFICATE – NOT APPLICABLE ---------------------------------------------------------------------------- 57 2.9 IMPORT CERTIFICATE – NOT APPLICABLE ---------------------------------------------------------------------------- 70 2.10 CHANGE USERNAME ------------------------------------------------------------------------------------------------------ 83 2.11 CHANGE PASSWORD ------------------------------------------------------------------------------------------------------ 84 2.12 PROCEDURE IN CASE OF SIGNATURE RIGHT’S LACK AND AN EXPIRED CERTIFICATE –REMOVED

FUNCTIONALITY -------------------------------------------------------------------------------------------------------------------- 85


3

1. INTRODUCTION

1.1 Basic requirements

For using the service Allianz E-bank you have to complete simultaneously the following

conditions:

To have rights to accounts in Allianz Bank Bulgaria;

To use one of the following internet browsers:

Internet Explorer (version 7 or higher);

Mozilla Firefox (version 3.0 or higher);

1.2 Registration for using the service Allianz E-bank

Before describing the registration process in Allianz E-bank an important clarification must

be made. This clarification is about the difference between a Client and a User in Allianz E-

bank.

There are two types of Clients in Allianz E-bank: Private Individuals and Legal Entities;

The Users in Allianz E-bank are persons who are registered in Allianz E-bank.

The difference between Client and User is as follows:

The Private Individual is Client and the person who represents the Private

Individual, is User.

The Legal Entity is Client and the persons who represent the Legal Entity, are Users.

The registration process for the service Allianz E-bank includes the following actions:

Sending an online registration request for using the service Allianz E-bank

(https://remote.bank.allianz.bg/EBank/xslt/reg.xml). In the online request must be

filled in information about:

ID Number of the Client;

Personal/Company name;

Client’s accounts in Allianz Bank Bulgaria – if the Client has account in Allianz

Bank Bulgaria, the IBAN must be filled in to the proper section Accounts. In

case the Client doesn’t have account in Allianz Bank Bulgaria (the Bank) the

section Accounts must be left empty. When the Client visits Allianz Bank

Bulgaria’s location for signing the Contract for Internet Banking it will be

necessary for the Client to open account in the Bank before signing the

Contract.

The Users are procurators of the Client who have rights for operations with

the the Client’s accounts.

https://remote.bank.allianz.bg/EBank/xslt/reg.xml


4

After sending the online registration request to the Bank the Client has to visit the

most convenient for him/her location of Allianz Bank Bulgaria for signing Contract for

Internet Banking.

The Client Private Individual has to identify him/herself when he/she visits the

Bank’s location.

The legal procurator of the Client Legal Entity has to present company’s documents

to the Bank (company articles, contract of incorporation, constituent act, all

adjudjements and etc) and also signature specimens of the persons who have rights

for operations with the accounts.

To receive access to Allianz E-bank every Client has to register at least one User.

For Private Individual the data for the first User will be taken from the Private

Individual’s personal data.

For Legal Entity it is necessary to be filled in to online registration request the personal

data of all Users who will have rights for operations with the company’s accounts.

The Users of Allianz E-bank can be Allianz Bank Bulgaria’s clients but also their

procurators as well.

When the Client (who has sent online registration request to the Bank) visits Bank’s

location for signing the Contract, the following action must be taken:

For registering each one of the pointed in the registration request Users the

account holder has to determinate the user’s role with his/her rights for

operations with the Client’s accounts. By setting this role the account holder

declares the rights that Users will have for each account. One single User can

have different roles for the different accounts.

If there is a User for who it is not declared a role for accounst’s rights, the

User will not be able to make payments from the account through Allianz

E-bank!

Every Client can register one or more accounts in Allianz E-bank. Two Clients

can register the same account only if the Clients are both Private Individuals

and and they are both holders of the account. Да проверим дали

съществува продукта?

In case there are Private Individuals who want to register one joint account

for which every of the holders of the account has right to operate with the

whole amount of the account by his/her own (by the force of the Contract for

Internet Banking) – then every of the holders of the account has to fill in and

send by his/her own the online registration request for the service Allianz E-

bank.


5


for which even one of the holders of the account has no right to operate

with the whole amount of the account by his/her own (by the force of the

Contract for Internet Banking) – then every of the holders has to fill in and

send one common online registration request for the service Allianz E-bank.

In this case will be declared the rights and the limits for each Cleint to the

joint account.


for which only one of the Clients will not have right to operate with the

whole amount of the account by his/her own (by the force of the Contract for

Internet Banking) - then the online registration request for the service

Allianz E-bank will be send only by the Client who will have the right to

operate with thе whole amount of the account.

If the Client is Legal Entity then the holder of account is only one. Every

account of the Legal Entity which is registered in Allianz E-bank will be

accessible only for the Users with proper rights.

The Client has to remember the password which will be filled in to the online

registration request. This password will be used for a first time access to the system

and the password will be the same for all Users who are registered to the Client. This

password for first time access will have to be changed by the Users when they try to

access Allianz E-bank for a first time. This way every User will have single username

and single password (for more details see 2.3 Changing first time access’s

password).

When each User changes his/her first time access’s password (following the

instructions in 2.3 Changing first time access’s password) he/she will be able to

enter Allianz E-bank.


6

1.3 Electronic certificates – removed functionality

By decision of the Manegement Board of Allianz Bank Bulgaria the functionality is

removed!

The electronic certificate is digital-code statement issued by a specific organization which

purpose is for authentication which can be checked by electronic way. The electronic

certificates which are used for signing electronic documents are called “electronic

signatures”. If the electronic certificate is issued by a Certificated Service Provider than the

electronic certificate is called Universal Electronic Signature.

The User will be able to sign documents in Allianz E-bank by using only one of the two

possible electronic certificates:

Electronic certificate for signing electronic documents in Allianz E-bank which is

issued by Allianz Bank Bulgaria.

Universal Electronic Signature issued by Certificated Service Provider.

The difference between the two types of electronic certificates is as follows:

The electronic certificate issued by Allianz Bank Bulgaria can be used only for signing documents (transfers) ordered through Allianz E-bank system. The Universal Electronic Signature issued by Certificated Service Provider can be used both for signing documents (transfers) ordered by Allianz E-bank but also for signing agreements (contracts) connected with Allianz E-bank , and for electronic commerce, personal and company authenticaton, electronic correspondence, electronic signature of statements to/from government authorities and municipality authorities – all this means that the Universal Electronic Signature has wider usage.

The term of validity for each of the electronic certificates is as follows:

For the electronic certificate issued by Allianz Bank Bulgaria– it’s 3 years. For the Universal Electronic Signature issued by Certification Service Provider – it’s 1

year. In case that Allianz E-bank will be used only for inquiries (not for signing

documents(transfers)) then it is not necessary the usage of electronic certificate! For Users who use electronic certificate their authentication when they log in Allianz E-bank is both username, password and the electronic certificate. For Users who do not have electronic certificate the authentication when they log in Allianz E-bank is only with username and password.


7

1.4 Token device

The token device is a hardware device which generates one time codes. A one time code

generated by a token device is valid for a short amount of time and is used in Allianz E-bank

for authentication purposes during log in (if the user has activated the option to log in only

with token device) or document signing.

The user authentication is done by entering a one time password. A one time password

consists of the following elements:

Token PIN – the token PIN is set up by the user and consists of 4 symbols (numbers

and/or capital letters from A to F). The token PIN is known only to the user. „Allianz

Bank Bulgaria” AD keeps the token PIN in an encrypted form which allows it to check

if the provided one time password is created with a valid PIN but not to access or

change it.

One time code generated by a token device – the one time code is displayed on the

token screen after the button has been pressed. The one time code consists of 4

numbers and is valid for a short amount of time. Each token device generates unique

one time codes. A special algorithm allows Allianz Bank Bulgara to check if the

provided one time password is correct.

The one time password is created by writing down the token PIN followed by and written

together with the one time code generated by the token device.

The user can use the token device for authentication purposes in Allianz E-bank in the

following cases:

At log in into Allianz E-bank – if the user activates the option to log in only with token

device Allianz E-bank will not allow access unless a valid one time password has been

provided:


8

If you have activated the option to log in only with token device you will be prompted

for one time password when you change your client as well:

When signing documents in Allianz E-bank – when you sign a document the system

will ask you to enter a valid one time password:

If you do not wish to order payments in Allianz E-bank, you will not have to use a token

device.


9

1.5 Settings for Internet Explorer

1.5.1 Adding the website https://remote.bank.allianz.bg/ to User’s Trusted sites.

You have to open Tools and then choose submenu Internet Options.

Figure 1


10

Click on tab Security and then choose the icon Trusted sites.

Figure 2


11

Click on the button Sites and then insert the folllwing address to the area Add

this Web site to the zone: https://remote.bank.allianz.bg

Figure 3


12

Click on the button Add and make sure that the address is added.

Figure 4

Confirm with ОК and then click on button Custom Level.


13

Figure 5


14

Find the option Initialize and script ActiveX controls not marked as safe

and then mark Enable.

Figure 6


15

Find the option Don’t prompt for client certificate when no certificates or

only one certificate exists and then mark Disable and after that confirm with

ОК for keeping the new settings.

Figure 7

For INTERNET EXPLORER 9:


16

- Choose menu Tools, submenu Compatibility View settings:

If you don’t have the Tools menu, go to the Home icon in the top right corner of the browser window

( ) right click on it and check the “Command bar” option.

- Type Allianz.bg on the top blank field and then click the Add button:


17

- After the website is added, you need to click on the Close button.


18

Important: Make sure that the top two options are marked:

- There is a check in front of the Compatibility View settings:

-


19

1.5.2 Check for imported Digital Root Certificate - RBCA 2007

Open menu Tools and then choose submenu Internet Options.

Figure 8


20

Choose tab Content and then click on the button Certificates.

Figure 9


21

The window Certificates will be opened, in which you will be able to see your electronic digital

certificate issued by Allianz Bank Bulgaria or by Certification Service Proveider( Universal Electronic

Signature).

Figure 10


22

Choose tab Trusted Root Certification Authorities. You can use the arrows from the tab line

.

Figure 11


23

In the following list enter button R or use the vertical slider for checking

whether the RBCA 2007 root certificate is in the list. If the certificate is in the

list you can leave (not follow) the next step. In case the certificate is not in the

list please follow the next instructions.

Figure 12


24

1.5.3 Importing the RBCA 2007 Digital Root Certificate

Open Internet Explorer and enter the following address in the address line:

https://remote.bank.allianz.bg

The section with the RBCA2007 root certificate is placed in the lower left

corner of the page. You have to install the certificate by downloading and

importing it. The installation is explained below.

Figure 13

https://remote.bank.allianz.bg/


25

Right click on the RBCA2007 link and select the “Save target as” option.

In the next window click on choose where to save the certificate and then

click on button Save.

Figure 13

From menu Tools choose Internet options/Content/Certificates and then

choose the Trusted Root Certification Authorities (see1.4.2) tab. Click on

the button Import.

In the Certificate Import Wizard window click on the button Next.


26

Figure 14

Use the button Browse to chose the saved certificate and then click on button

Next.

Figure 15


27

Click on the button Next. Pay attention that Trusted Root Certification

Authorities is written in the Certificate store field. If something else is

written you have to click on the button Browse. You will see a small window

called Select Certificate Store, in which you have to mark the option Trusted

Root Certification Authorities and then to click on the button OK.

Figure 16


28

Click on Finish.

Figure 17

Click on OK in the small window and close all opened windows.

Figure 18


29

1.5.4 Check for Signature Certificate’s Import

This section makes a few clarifications:

There is a difference between Digital Root Certificate (RBCA 2007, which

was described in section 1.4.3) and Signature Certificate (which will be

described in this section).

Digital Root Certificate RBCA2007 is needed for successful usage of the

Signature Cedrtificates issued by Allianz Bank Bulgaria. As it was already

mentioned the Digital Root Certificate can be found in the section Trusted

Root certification Authorities in the window Certificates.

The Signature Certificate, placed in section Personal in the window

Certificates, is the certificate used for signing documents (transfers) through

Allianz E-bank. The Signature Certificate is the private key which is placed in

your internet browser and only you have access and no one else. The

Signature Certificate is used for transferring encrypted data between your

computer and the Bank’s server. The Bank has no access to your private key

(Signature Certificate).

You have to check whether your Signature Certificate (your private key) is imported

in your browser. You can check it by completing the next steps:

Open menu Tools and choose submenu Internet Options.

Figure 19


30

Choose the tab Content and then click on Certificates.

Figure 20

The window Certificates will be opened. Check if you can find a certifiacate

issued to you in the tab Personal. If you don’t see the certificate you probably

still don’t have one or you haven’t imported the certificate in you browser. In

case you still don’t have issued certificate please see section 2.4 Issue

certificate.

In case you have a certificate but you haven’t imported it to your browser

please see section 2.7 Import certificate.


31

Figure 21

1.6 Settings for Mozilla Firefox

1.6.1 Import of the RBCA2007 Digital Root Certificate

Open Mozilla Firefox and enter the following address in the address line:

https://remote.bank.allianz.bg

In the down left corner of the web page is placed the section with the root

certificate of Allianz Bank Bulgaria. You have to install the certificate by

clicking on it. The installation process is explained below.

https://remote.bank.allianz.bg/


32

Figure 22

If you receive the following message your internet browser already has

installed this root certificate (RBCA2007) and in this case you don’t need to

do the next steps.

Figure 23


33

If you do not receive the message shown in the previous figure then you will

see the following window.

Figure 24

Check all three options and then click on ОК.

Figure 25


34

Make sure the root certificate is imported successfully and then click on OK to

close the window.

Figure 26

Click on button ОК for closing the window Options.

2. ACCESS TO ALLIANZ E-BANK

2.1 Security recommendations for using Allianz E-bank

Allianz Bank Bulgaria grants high level of security when you log in and use the system Allianz

E-bank. By using the following recommendations you can make your internet banking safer:

For every new client in the internet banking system is activated by default the option

to recive e-mail notification for every access to his/her internet banking from IP

address different from the last used IP address. This option can be removed only by

visiting location of Allianz Bank Bulgaria and declaring this wish.

You can declare your wish to recevive free of charge SMS notification for access to

your internet banking from IP address different from the last used IP address. This

option can be activated by visiting location of Allianz Bank Bulgaria.

Always use antivirus programs on the computer which you use for banking with

Allianz E-bank and always be sure that they are up to date.


35

You always have to be careful about the data that you receive. If you think that

something is not right you can always contact the Bank by the pointed telephone and

e-mail on the logging page https://remote.bank.allianz.bg or to send a request

through Allianz E-bank system using menu Mail/ submenu Free message.

When you log in Allianz E-bank for a first time you have to change your first time

access’s password (see section2.3 Changing yor first time access’s password). For

every next password change use menu Setting/submenu Change password in

Allianz E-bank .

In case you want to use more than one computer for banking through Allianz E-bank

you must do the following when importing your certificate for first time. You must

mark the option Mark this key as exportable as it is shown in Figure 64. After

completing the importation process you can make a copy of the certificate as

exporting it on some device. Then you can use this copy to import your certificate on

another computer. After finishing this procedure you have to delete the imported

certificate on the first computer and import it once again but without checking the

option Mark this key as exportable. By this way your certificate is more secure

against theft.

After your first log in Allianz E-bank change your username by using menu

Settings/submenu Alter Username.

Every person who has access to your accounts should have different password.

In case of changing the procurators with access to your accounts you always have to

inform the Bank for the change.

There is a submenu in the internet banking system which allowes you t observe all

made operations with your internet banking (log in, log off, transfers and etc.) for a

specific chosen by you time period.

NEVER give your password and username to another people!

Every person who has access to your account should have different Signature

Certificate.

You can use the option in the internet browser Mozilla Firefox called master

password. This option can be activated by following this path - menu

Tools/Options/Security/Use a master password.

NB! This is not the password you enter in the field Password in the logging page of

Allianz E-bank to log in the internet banking system.

When master password is activated every time you want to make a copy of your bank

electronic certificate or you want to order a transfer you will see a window in which

you have to enter your master password. For deactivating the master password you

have know the current master password. In case you have forgotten it you have

reinstall your Mozilla Firefox.

Make sure that the internet address you enter in the address line always starts with

https. The additional “s” means that the connection which you use is encrypted.


36

You can check if the internet site you enter is reliable by clicking on the symbol

padlock. This symbol can be found next to the address line on the top of the web page

or on the bottom right on the web page (it depends which internet browser you use).

Your data will be more secured if you use Universal Electronic Signature when you

sign documents (transfers) in Allianz E-bank.

You can make a request for internet banking in each location of the Bank.

You can always declare your wish to access the internet banking system only from

one particular IP address or several exactly pointed IP addresses by visiting location of

Allianz Bank Bulgaria.

You can declare your wish to enter the internet banking system only with your

electronic certificate (in case you have one).

Always use Logoff for stopping the session with the Bank.

It is NOT RECOMMENDED to use Allianz E-bank from internet clubs.

2.2 Access to Allianz E-bank

For accessing Allianz E-bank you have to take the following steps:

Open some of the following internet browsers - Internet Explorer (version 6

or higher) or Mozilla Firefox (version 1.5 or higher).

You will see a window which will ask you for the exact certificate that you use

when you log in Allianz E-bank. If you don’t see this window please check

your browser settings as it was already pointed.

Choose your Signature Certificate if have one. If you still don’t have one click

on Cancel. In case you have Universal Electronic Signature and you still did

not register it click on Cancel again. In case you want to use Allianz E-bank

only for enquiries you don’t need a certificate.

Enter your username and password. The username is sensitive to capital and

small letters.

The passwords always have to include letters and digits!

In case you use Signature Certificate you will be able to see your name in

section SSL Certificate.

Click on button Login.


37

Figure 27

2.3 Changing first time access’s password

In case this is your first log in to Allianz E-bank the system will ask you to change your first

time access’s password. When you enter your username and password you will see two more

areas where you have to enter and confirm your new password.

Figure 28

2.4 Initial set up of token PIN

Allianz Bank Bulgaria AD registers the token device in Allianz E-bank without setting up your

token PIN. The token PIN is set up by the user at the first log in into Allianz E-bank after the

token device has been registered. The token PIN must meet the following requirements:


38

Size – exactly 4 symbols

Allowed symbols – numbers and/or capital letters from A to F

On your first log in into Allianz E-bank after your token device has been registered you will see

the following:

You can choose one of the following options:

1. Set up new token pin – if you chose the option to set up a new PIN, you will be automatically redirected to the functionality „Change token PIN“ in the „Settings“ menu where you can set up your token PIN.

2. Log in into Allianz E-bank without setting up the token PIN – if you chose the option to log in without setting up a new PIN you will be granted access to Allianz E-bank without the ability to sign payments. Allianz E-bank will allow you to sign payments only after you set up your PIN via the „Change token PIN“ functionality in the „Settings“ menu“.

In order to set up your token PIN, please chose the option „Set up a new token PIN“. After you

chose the option you will be redirected to the „Change token PIN“ functionality in the

„Settings“ menu:


39

In order to set up your new token PIN, please enter your desired PIN and repeat it. You should

fill in the field „One time password“ with your new PIN followed by and written together with

a one time code generate by your token device. In order to confirm the operation, please press

the button „Change“.

At each subsequent authentication with one time password your one time password will

consist of the PIN you have set followed by and written together with the one time code

generated by your token device.

At each subsequent change of your PIN the one time password used to authenticate the

operation will consist of the acting PIN at the moment followed by and written together with

the one time code generated by your token.

2.5 Issue certificate – removed functionality

By decision of the Manegement Board of Allianz Bank Bulgaria the functionality is removed!


40

2.5.1 Issue bank certificate for all versions of Internet Explorer and Mozilla Firefox,

except for Internet Explorer 8 (for Internet Explorer 8 please see 2.4.2)

After you log in Allianz E-bank with your username and password you will see a window which offers three different options.

You have to click on button Issue certificate.

Figure 29

You will see the following window:


41

Figure 30

Click on button Issue

Figure 31

You will see a message that informs you that your certificate is successfully issued and installed. Click on OK.


42

Figure 32

You have to close your browser. You have to open the browser again on the logging page

https://remote.bank.allianz.bg You have to choose the issued certificate. You have to enter again your username and password.

You will see on the logging page that your certificate is installed to your browser.

Figure 33

2.5.2 Issue bank certificate with Internet Explorer 8

The process of issuing bank certificate with browser Internet Explorer 8 (for Windows XP,

Windows Vista , Windows 7) includes several steps which can be seen as different from those

pointed in 2.4.1.


43

After you log in Allianz E-bank with your username and password you will see a window which offers three different options.

You have to click on button Issue certificate.

Figure 34


Figure 35

Click on button Issue


44

Figure 36

You will see the window Web Access Confirmation, in which you have to click on button Yes

Figure 37

You will see the window File Download – Security Warning, where you can mark either one of the two buttons – Open or Save

NB! It does not matter which button you will click on – Open or Save – the result at the end of the process is always the same – issue bank certificate!


45

Figure 38

Option 1 – button Open

From the windwod File Download – Security Warning click on button Open – you will see the window Certificate. Click on button Install Certificate.


46

Figure 39

You will see the window Certificate Import Wizard – click on Next.


47

Figure 40


48

On the next window click on Next again.

Figure 41

Finally click on button Finish.

Figure 42


49

You will see the message The import was successful –this means that your bank certificate has been successfully installed in your browser. Click on button OK and then close the big window Certificate by clicking on button OK.

Figure 43

After issuing your certificate you have to take the following steps:

Close your internet browser Open again logging page https://remote.bank.allianz.bg Choose the bank certificate that you have just issued Enter username and password.

On your logging page you can see a notification that you enter Allianz E-bank using your personal electronic certificate.

Figure 44

Option 2 – button Save

From the window File Download – Security Warning click on button Save.


50

Figure 45

Choose where on your computer you want to save the file with the certificate and then click on button Save.

Figure 46


51

You will see the window Download Complete. Choose button Open.

Figure 47

You will see the window Certificate – from here the next steps for complete certificate installation are the same as the steps pointed in Option1.

NB! For Option 2 (button Save) it is necessary after you finish with the certificate installation е необходимо to delete the file with the certificate which saved on your PC!

2.6 Register token

If you would like to use a token device, it will be registered to your account by the employees in the

bank office. When your token device is being registered you can chose to have it registered for

one client only or for all clients you have been granted access to. If you are given access to a new

client at a later time you can chose to register your token device for this client as well. If you access

a client for which you have been granted access to with the right to sign payments and you have

not registered an authentication mechanism (qualified electronic signature, digital certificate

issued by Allianz Bank Bulgaria or a token device) you will see the following:


52

The option to register your token device is active only if you have registered a token device for

use with at least one client you have been granted access to. If you would like to register your

token device please select option 2. Register a token device. If you chose this option you will be

given redirected to the “Register token devie” functionality in the “Settings” menu.

2.7 Register certificate – removed functionality

By decision of the Manegement Board of Allianz Bank Bulgaria the functionality is removed!

2.7.1 Register Signature Certificate

Registration of the certificate is necessary when you are registered as a User to

several Clients. As a User you can have rights to accounts which are registered to

Private Individual and accounts which are registered to Legal Entity.

For exmple:

User: Nikolay Krasimirov Atanaschev Client: Nikolay Krasimirov Atanaschev (the

Client is Private Individual)

and also


53

User: Nikolay Krasimirov Atanaschev Client: Allianz Bank Bulgaria (the Client is

Legal Entity)

In this example the User is registered to have rights to both Private Individual’s and

Legal Entity’s accounts (there is no limit of the number of the Clients -Private

Individuals or Legal Entities - to which you have rights).

In case the User and the Client is the same person (this is possible only when the

Client is Private Individual) then the procedure of issuing the certificate is identical

with the procedure of registerring the certificate (the certificate will be registered

automatically). In this case you don’t have to register the certificate.

! For all your registrations as a User to different Clients you will use only one certificate

If you want to use the issued certificate for all your registrations as a User registered

to different Clients you have to register your certificate to every single Client.

In case you are a User registered to several different Clients there are two possible

ways for action:

You can wait the end of the day (the day in which the certificate was issued) and the system automatically will register the certificate to all your existing registrations as a User to different Clients. In this case you don’t have to register the certififiate to every single Client.

In case you have to register the certificate as soon as possible (if you must do an urgent money transfer through Allianz E-bank) you have to take the following steps:

You log in Allianz E-bank with your username and password and choose from the dropping menu (the menu on the top right side of your screen) the Client to which you want to register the issued certificate.

After you have chosen a Client for which the certificate is still not

registered, you have to choose menu Settings in your internet banking/ submenu Register certificate. You have to put a tick and to click on the button Register.


54

Figure 48

You will see a window with a marked certificate.

When you click on button ОК you will see the following message:

Figure 49

- The registration of the certificate is successful. - You have to enter your username and password again in the

logging page https://remote.bank.allianz.bg


55

This is the final step for the registration of the certificate.

2.7.2 Register Universal Electronic Signature – removed functionality By decision of the Manegement Board of Allianz Bank Bulgaria the functionality is removed!

! When you use Universal Electronic Signature for a first time in Allianz E-bank, you must not do procedure for issuing the certificate but you have to do procedure for registering the certificate.

When you use Universal Electronic Signature for a first time you enter your username and

password in the logging page (https://remote.bank.allianz.bg ).

You will see a window with three options. You choose Register certificate and NOT Issue certificate.


56

Figure 50

On the next window you put a tick in section Client certificate and click on button Register.

Figure 51


57

On the next window you will see your Universal Electronic Signature which has to be registered. When you click on OK you will see the following message:

Figure 52

The registration of the certificate is successful. You have to enter your username and password again in the logging

page https://remote.bank.allianz.bg

This is the final step for registering Universal Electronic Signature in Allianz E-bank.

2.8 Export certificate – Not applicable

In case you want to use your Siganture Certificate to another computer you first will have to export the certificate (for example on a disk) and then to import it into the new computer’s browser. 2.8.1 Export certificate in Internet Explorer

From menu Tools choose submenu Internet Options.


58

Figure 53

Choose tab Content and then click on button Certificates.


59

Figure 54

From the window Certificates choose the certificate.


60

Figure 55

Choose Export and then click on Next.


61

Figure 56

On the next window mark Yes, export the private key and choose Next.


62

Figure 57

The options Include all certificates in the certification path if possible and

Enable strong protection must be active. Choose Next.


63

Figure 58


64

Enter password. This password is only for the copy and it will be used to import your certificate. If you forget this password you will not be able to import the certificate. Choose Next. Always enter password when you export the!

Figure 59


65

Choose with Browse the disk where you will save the certificate and choose Next.

Figure 60


66

Choose Finish.

Figure 61

You will receive a message which informs that the export is successful. Click on ОК.

Figure 62

Make sure the file exists.


67

2.8.2 Export certificate in Mozilla Firefox

From menu Tools choose submenu Options. Click on icon Advanced and then

click on tab Encryption.

Figure 63


68

Click on button View Certificates and mark the certificate.

Figure 64

Choosе Backup, choose file name and click on Save.


69

In the following window enter and confirm password for the copy. You will need this password when you decide to import back the certificate. Confirm with ОК.

Always enter password when you export your certificate!

Figure 65

You will receive message for successful created copy of the certificate. Confirm with ОК.

Figure 66

Check whether the file exists.


70

2.9 Import certificate – Not applicable

2.9.1 Import certificate in Internet Explorer

Open menu Tools and choose submenu Internet Options.

Figure 67


71

Choose tab Content and then click on button Certificates.

Figure 68


72

In the window Certificates you have to click on button Import.

Figure 69


73

In the window Certificate Import Wizard click on button Next.

70


74

Choose the file in which is saved your certificate and click on button Next.

Figure 71


75

When saving the certificate a password has been chosen. Enter this password and then click on Next. If you don’t put tick in the Mark this key as exportable, your private key will no longer be able to be exported to another computer. If you want to export your private key in future period put a tick in the pointed area.

Figure 72


76

If the entered password is correct you will see the following window:

Figure 73


77

Click on button Next and then click on button Finish.

Figure 74

Make sure the import of your certificate is successful and then click on button ОК.

Figure 75


78

2.9.2 Import certificate in Mozilla Firefox From menu Tools choose submenu Options. Click on icon Advanced and then

click on tab Encryption.

Figure 76


79

Click on button View Certificates. You will see the following window:

Figure 77


80

Click on button Import. Choose the file in which your certificate was saved and

click on button Open.

Figure 78


81

Enter the password which has been set when exporting the certificate and click on ОК.

Figure 79

Make sure the certificate is successfully imported and then click on button ОК.

Figure 80


82

Click on button ОК for closing the window Certificates Manager.

81

Click on button ОК for closing the window Options.


83

2.10 Change username

This function provides you the option to change your username in case the new username is

unique (not used by another user).

Enter your new username in the area. Click on button Update. You will receive message that your username is successfully changed.

Figure 82


84

2.11 Change password

This function provides you the opportunity for changing your password in every

moment.

! You have to remember your old password

Enter your old password in the same named area. Enter your new password in the same named area. Confirm your new password and click on button Update. You will receive message that your password is successfully changed.

Figure 83


85

2.12 Procedure in case of signature right’s lack and an expired certificate – removed

functionality

2.12.1 Procedure in case of expired certificate – removed functionality

By decision of the Manegement Board of Allianz Bank Bulgaria the functionality is

removed!

When your certificate expires it has to be renovated (resumed) because with the

expired certificate you will not be able to sign documents (transfers) in Allianz E-

bank.

The renovation of expired certificate (issued by Allianz Bank Bulgaria will be done after the three years period. The renovation in the system will be done automatically and it is free for the Client.

NB! The renovation process includes automatically issued new certificate, but the

User is obliged first to delete the old one and then he/she will have the option to

issue the new certificate.

If you want to renovate your Universal Electronic Signature which is issued by Certification Service Provider it can be done after the certificate expires.

NB! In case your Universal Electronic Certificate expires you don’t have to delete

the certificate from your browser (as you do when certificate issued by Allianz

Bank Bulgaria expires).

No matter what certificate type you use (issued by Allianz Bank Bulgaria or by

Certification Service Provider), after the certificate expires you have to take some

actions to recover your right to sign documents (transfers) in Allianz E-bank.

You can find out whether your certificate is expired when you try to log in Allianz E-bank and you see the following message in red color:


86

Figure 84

After you receive this message you have to delete the expired certificate from your browser, to close your browser and to log in again Allianz E-bank.

For Internet Explorer you can delete electronic certificate (issued by Allianz Bank Bulgaria) by following the next steps:

From menu Tools choose submenu Internet Options. From the window choose tab Content. From tab Content click on Certificates.


87

Figure 85

After clicking on button Certificates you see a window which shows you the certificate which has expired.


88

Figure 86

When you click one time on the certificate the buttons Export и Remove will become active.


89

Figure 87

When you click on the button Remove you will see the following message:

Figure 88

You have to click on button Yes to delete the certificate from the browser.

After this operation the certificate will no longer be able in your browser.


90

For Mozilla Firefox the deleting of certificate (issued by Allianz Bank Bulgaria) can be done as follows:

From menu Tools choose submenu Options. When you click on the icon Advanced you have to choose tab Encryption. Click on tab View Certificates.

Figure 89



91

Figure 90

You have to click on the certificate once so it will become active the buttons on the bottom of the window. Then click on buttonDelete.


92

Figure 91

On the next window click on ОК.

Figure 92

The expired certificate is no longer in your browser.


93

After you delete the certificate from the browser you have to delete it from the disk that you had exported it (if you had done this operation). When you issue the new certificate you will be able to export it again on the disk.

When you delete the certificate please follow the steps described in section2.4

Issue certificate.

2.12.2 Procedure in case of signature right’s lack

You can use Allianz E-bank for:

Creation of documents and review of accounts.

Previous operations plus signing documents in Allianz E-bank.

In the first case when you want to use Allianz E-bank only for creation of documents

you have to mark it when you visit Bank’s location for signing the Contract for Internet

Banking. In this case you don’t have to issue signature certificate.

In the second case when you want to use Allianz E-bank both for creation of

documents and review of accounts as well as signing documents again you have to

mark it when you visit Bank’s location for signing the Contract for Internet Banking.

When you don’t have rights for signing documents in Allianz E-bank and you try to sign a transfer in Allianz E-bank this operation will not be able because you do not have the proper rights.


94

You can find out whether you have rights to sign documents in Allianz E-bank by some of the following ways: When you try to make transfer (from menu Transfers) and submenu Pending

Approval and the button Sign document are not active (you have filled in all requisits in the Transfer order) then there is no doubt that you don’t have rights for signing documents in Allianz E-bank.

Figure 93


95

Another sign that you don’t have rights for signing documents in Allianz E-bank is the message „Your registration is only for enquiries. You don’t need client certificate”, which you can see in menu Settings/submenu Issue Certificate.

Figure 94

As per bank’s regulations you can have rights for signing documents and ordering money

transfers through Allianz E-bank, only if you have been declared this right with

specimen signatures on the specific accounts.

After you are sure that you don’t have rights for signing documents in Allianz E-bank, you have to declare your wish for signing documents in Allianz E-bank because only this way you will receive the right for signing documents in Allianz E-bank.

To declare your wish you have to visit the most convenient for you location of Allianz Bank Bulgaria where after you identify yourself you will have to fill in an Application form. In the Application form you will declare your wish for signing documents in Allianz E-bank.

After you receive right for signing documents and you issue your certificate (if you didn’t have one before) then you have to follow the steps in section 2.4 Issue certificate or section 2.5 Register certificate. After that you will be able to sign documents in Allianz E-bank .

user manual guide â€“ access and certificates

Documents