user experience 54

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User experience design refers to the user’s overall experiencewhen interfacing with a system or a product. This system could

a web site, web application or desktop application. This type of

design focuses on the user satisfaction and providing a betterproduct and services.

The idea of my user experience design is to create a moreuser-friendly library web site for the students in the American

University of Sharjah. The project starts by addressing thepersonas which define the problems faced by a number ofstudents who are using the library web site. Then comes the

ideas for the ideal solutions for these problems.UX Rawan Mahmood / 27884 / DES 300 / Prof.Gaurang Desai / User Experience Design Project / Fall 2010



Personas

Unood (19, Design Management, Sophomore)

• Education oriented, willing to explore around the library and wander through the collections offered.• She is quickly put off or bored if the process of accessing the sources gets too complicated and con-

fusing. Therefore, she prefers a user-friendly and easy experience at the library.• Very able to manage her time in which her efforts are distributed to satisfy her 5 courses.• She is very focused and interested in finding out the integration or link between design and manage-

ment as a discipline.• She is now getting to know the library’s sources through her friends and group colleagues but feelsvery left out because she basically spent her freshman year grounded in her design school only aware of

there resource offerings.• As a sophomore, she is still unaware of the library’s offerings in terms of their collections and thephysical, human and online resources.• Unood uses the library to socialize and meet her friends after classes. She prefers to meet up withher colleagues for their projects in the quite area or the presentation rooms as they hold a more conve-

nient environment for studying.

Unood’s sophomore level courses require group efforts and lots of research. She sometimes struggles to

find the most appropriate and sufficient information to support her researches. For example, her secondyear design management courses require that she finds the link between design and business and relateand interpret it in her research and other assignments. She asks the librarians for specialized help butthey are unable to effectively provide her with the most efficient and useful resources that will respond to

her requirements, and one of the librarians recommends that she uses the subject guides on the librarywebsite which are specified towards the majors. Unood goes to the library website and finds the subjectguides, yet no specific design management subject guide was found. She even tried accessing the

design subject guide and to her disappointment found that the guide only contained search keywords, keydatabases, and core journals, no information was presented about the major itself or the books that dis-cussed design management as a field itself.



Personas

Ayman (18, Computer Engineering, Freshman)

• Sociable• Amply uses technological devices, such as Iphone.• Not focused• Unsure of discipline• Asks around the old students in university•

Free time (still not stressed out)• Outgoing• Takes the basic courses : Math, Physics, NGN 110, chemistry, Writing 101

Ayman missed the peer review class for his WRI101 writing course so the professor asked him to visit thewriting center so they review the draft for him. He did not know about this center and had not heard of it

from any of the older students he tends to socialize with because they do not use it much as well, some ofthem also had no idea where it was located.Ayman tried to visit the library website in order to find any information about the whereabouts of the centerbut he found the website extremely hard to navigate and finding information about the writing center was

extremely difficult, it was not listed on the home page or in any of the drop down menus either. He gave upand decided to go to the library and try to figure out for himself the whereabouts of the center. This provedto be an even harder task for him as he walked around aimlessly unable to locate the center or find any

clear directions about its whereabouts.



Personas

(Reina ,19, Civil Engineering , Junior)

• Time management is an important aspect in her academics• Sure of her discipline (Civil Engineering)• Familiar with the basic facilities in the library• Has a lot of friends• Takes courses in civil engineering

Reina has an important project coming up and she needs the aid of some specific technical journalsin order to understand some concepts and use some of them in her upcoming work. She triessearching through the database search available on the homepage of the library website but shefound that working with the database search was quit complicated and she had to access the entire

journal instead and as she had to plow through journal after journal to receive her information whichmeant she spent hours searching for the information she needed.



Personas

Fadi (17, International Studies, Freshman)

• Interested in his new major.• Quite overwhelmed by the university scene, quite shy.• Knows a few older students at university.• Is taking general courses, including WRI101 and WRI102 that require research.• Is not comfortable with the library resources or facilities.

Fadi had to complete some research for her WRI101 paper, he decided to go to the

library and conduct his research. After asking some of his older friends about thewhereabouts of the library he went there.After Fadi reached the library he remembered her friend’s words that the second floor

contained most of the books that would help her in his research so he went there. Afterreaching the second floor; he was overwhelmed by the number of shelves and booksand had no idea how to start his search and where the relevant books would be.

Fadi was quite shy to ask a librarian or any of the other people or assistants at thelibrary, and he couldn’t see any of his friends around so he decided to access thelibrary website from the one of computer stations to check where and how to find therelevant books for his topic. It took him a while to find the “How Do I” service which

then kept transferring him from page to page to teach him how to find the books on theshelves. This search was tedious and he had to waste a lot of time moving from onepage to another to finally find the information he needed which was well hidden and

scattered in multiple places.



SURFACE PLANE

Color

Typography

Images



Typography

Bell MT Regularis the AUS website logo

ATFutura Maxi-Light

is the “encore” typeface



R : 35

G : 31

B : 32

R : 123

G : 147

B : 97

R : 57

G : 83

B : 164

R : 110

G : 160

B : 143

R : 214

G : 138B : 42

R : 242

G : 101B : 35

R : 12

G : 120

B : 190

R : 200

G : 201

B : 49

R : 85

G : 84

B : 143

R : 35

G : 31

B : 32

Color Palettes



Images

Only one image is used on the

library website to give it more of

a serious and acadeic look.

The banner contains a collage of

images of books, interior andexterior of the library.

Dierent typeface colors are used

to emphasize the layout.



Skeleton Plan

Quick Search

Banner Logo

Quick Search

Quick Links Hours

News & Events

Featur ed Resour ce

Human , Physical ,and Online Resour ces

Website Copy r ights

Quick Links

Libr ar y infor mation Student Recor ds



Skeleton Plan

3 layers of Navigation

Linear Diagram

Dropdown Lists



Library goals:

-To support undergraduate course curriculums.

-Connect students, faculty, & outside resources.

-Provide students with all resources required to optimize learning. User goals:

-Attain easy access to resources online.

-Provide a link between the physical library and students.

Design goals:

-Connect course lectures and library resources online.

-Facilitate access to physical facilities online.

-Decrease information layers to provide information cearly.

-Improve searches to provide optimal results fast.

-Inform students about library & its facilities/resources in a clear manner.

-Provide clear links to all facilities online.

Strategy

-Improve webiste efficiency & enhance the learning experience at AUS.

-Gain fast, efficient means of accessing information.



Liked Disliked

Known

Unknown

My Record

Encore

Citing Resources

e-Books

Hours

Database By Subject

Featured Resources

Other Databases

RSS FeedsNews

Available Computers

Learning Moudles

Subject Guids

Online Library Resources



Making the Librarywebsite user friendlyand easier for theStudent to use.

Improve

Navigation

Make it easier for

the user to searchaccording to theirmajors.

Improving the

search methodfor the students

Provide the website

with new services

Library Room

Reservation

Chatting with

Librarian

Remove somedropdown lists andkeep the importantones



Home iLearn My AUS Comment

2010 University Library | American University of Sharjah, www.aus.edu

Search by Subjet

Ask a Librarian My Record Contact US Site Map

Join Us..

SearchSERVICES

Available Computers

Writing Center

Study Room Reservation

Computers & Laptops

Recomend a Material

How Do I ..?

Faculty

About US

Library Guid

News & Events

Google Search

New Items..

Easy Search JournalsDatabasesBooks Other..

Search here for book, DVDs, and more..

Quick Links


Writing Center

Available Computers

HoursRegular Library Hours

Sun - Wed 7:30am - midnightThursday 7:30am - 5:30pmFriday 2pm - 10pmSaturday 11am - midnight

Click for more hours

Surface Plane





Search by Subjet


Join Us..

SearchSERVICES

Available Computers

Writing Center


Computers & Laptops

Recomend a Material

How Do I ..?

Faculty

About US

Library Guid

News & Events

Google Search

New Items..



Quick Links


Writing Center

Available Computers




Banner

Hours

News & Events

Logo

Human ,Physical ,

& OnlineResources

Human ,Physical ,& OnlineResources

Quick Links

Quick Search

New Items

Website Copy rights

socialnetworking





Search by Subjet


Join Us..

SearchSERVICES

Available Computers

Writing Center


Computers & Laptops

Recomend a Material

How Do I ..?

Faculty

About US

Library Guid

News & Events

Google Search

New Items..



Quick Links


Writing Center

Available Computers




R: 110

G: 160B: 143

R: 115

G: 16B: 22

R: 58

G: 84

B: 164

R: 111

G: 122

B: 149

R: 191

G: 175

B: 155

R: 255

G: 255

B: 255





Search by Subjet


Join Us..

SearchSERVICES

Available Computers

Writing Center


Computers & Laptops

Recomend a Material

How Do I ..?

Faculty

About US

Library Guid

News & Events

Google Search

New Items..



Quick Links


Writing Center

Available Computers




Typefaces

For the Logo : Bell MT Regular

For the Primary Icons :Trajan Pro.

For the Secondery Icons :Helvetica.

Interface

Auto Dropdown Lists.

Quary

Botton

Font Size

For the Logo : 30 Pt

For the Primary Icons : 16 pt.

For the Secondery Icons : 9pt.

For the bar under the banner : 10 pt.

For the list in the QuikSearch area : 12 pt.

Copyrights bar: 10 pt

For the Hours list : 9 pt.

For the Social Networking Area: 13 pt.

For the Google tab : 8 pt.





Search by Subjet


Join Us..

SearchSERVICES

Available Computers

Writing Center


Computers & Laptops

Recomend a Material

How Do I ..?

Faculty

Google Search



Writing Center

Available Computers




D: 770.59 PX

D : 5 6 1 . 8

1 P X

W:186.291 Px

H:82.704 PxW:158.164 PxH:82.8.1 Px

W:158.164 PxH:82.8.1 Px

W:158.164 PxH:82.8.1 Px

H:13.293Px

W:145.869 Px

H:25.793Px

H:7.16 Px

H:7.16 Px

H:7.16 Px

W:777.089 PxH:561.814 Px

W:145.869 PxH:25.793Px

W:145.869 PxH:25.793Px

W:145.869 PxH:25.793Px

W:262.5PxH:17.031 Px

W:174.081 Px

H:181.389 Px

H:233.551 Px

H:7.16 Px

H:2.82Px

H:23.083Px

W:146.012PxH:53.577 Px

W:24.598Px

H:22.962Px

W:24.598Px

H:22.962Px

W:24.598Px

H:22.962Px

W:145.869 Px

H:25.793Px

W:145.869 Px

H:25.793Px

W:97.585Px

W:6.687 PxW:6.687 Px



Proposed Structure

AUS Library HomePage

Search About UsServices How Do I ..? FacultySearch By Subject

Encore

Books

e-Books

Databases

Journals

Articles

Course Reserves

DVDs

By Subject

By Title

Architecture & Design

Arabic & Translation Studies

Bussiness & Management

Engineering

International Studies

Language & Literature

Mass Communication

Sciences

Arabic Studies

Translation Studies

Architecture

Art History

Design

Film Studies

Islamic Art & Architecture

Accounting

Econimics

Government Documents

Management

Marketing

Civil Eng.

Mechanical Eng.

Electrical Eng.

Computer Eng.

Chemical Eng.Computer Science

History

Philosophy

Political Science

Psychology

Education

TESOL

Language Literature

Women Studies

Mass Communication

Film Studies

Journalism

Environmental Sciences

Physics

Mathmatics

Biology

Chemistry

Statistics

Available Computers

Writing Center

Library Room Reservation

Computers & Laptops

Recomend a Material

Installed Softwares

Borrow a Laptop

Recomend a Book

Recomend a DVD

Others..

Study Room

Presentation Room

Seminar Room

Citing Sources

Borrow a Book

Printing & Photocopying

Learning Modules

Wireless Access

Off-Campus Access

FAQs

Ground Floor

First Floor

Unerstand a Library Record

Searching by Author

Searching by Title

Searching by Keyword

Using MyLibraryRecord

Reserving Library Material

Circiulation Desk

Polices

Building Information

Rss feeds

Building Exterior

Building Process

Building Interior

Ground Fl

1st Fl

2nd Fl

Borrowing

Collection Development Policy

Department Liaisons

Course Reserves

Streaming Video

Copyright

Instruction

Interlibrary Loan

Suggest a Material

Linking to Resources

Better Student Papers

Unerstand a Library Record

Searching by Author

Searching by Title

Searching by Keyword

Using MyLibraryRecord

Reserving Library Material



Library Rooms ReservationLibrary Rooms Reservation

• Go to AUS library Homepage “ http://library.aus.edu “

• Go to the Services section.

• Click on the Library Room Reservation.

• A new window will open that contains a simple description about how to reserve a room besides some rules.

• The user will click on “ Reserve a Room” icon.

• A new window will open which contains a timetable for the Library Room Reservation Service.

• The user will choose one of several types of rooms: Study, Presentation, Seminar, Media rooms.

• The user will make his/her selection according to the time that the group will meet in.

• Then a new window will open which contain a quick form. The user should add his ID and at least one more ID.• Click on confirm.

• The user and the other group members will receive a confirmation email from the system.This email includes the

Room number and the time that it will be available for this group.

Task Analysis



Task Flow

AUS LibraryHome Page

ServicesLibrary Room

ReservationStudy Room Media RoomPresentation Room Seminar Room

Book a roomaccording tothe time

User ID and atleast one more ID

Form

Timetable

Email

Library Rooms Reservation

User Name& Password

Submit

System Action

User Action

Decision



Library Rooms Reservation

Wire Frame

Logo

Services

Search

How Do I ..?

Faculty

About Us

New Features

News & Events

Library Survival Guid

My RecordAsk a Librarian Contact Us Site Map

Search By Subject

Arabic & Translation Studies

Architecture & Design

Business & Management

Course Listing

Engineering

International Studies

Language and Literature

Mass Communication

Sciences

Easy Search

Encore

Searchhereforbooks,DVDs andmore

Articles Journals Databases CourseReserves

Join Us..

Google Sreach

BorrowaBook

CitingSources

LearningModules

Printingand Photocopying

Wireless Access

OffCampus Access

FAQs

AvailableComputers

WritingCenter

Library RoomReservation

Computers & Laptops

RecomendaBook

TEXT


2010University Library | AmericanUniversity ofSharjah,www.aus.edu

Logo

Faculty

About Us

News & Events


My RecordAsk a Librarian Contact Us S ite Map

Google Sreach

TEXT



Library Room Reservation

8: 00 9: 00 10:00 11:00 12: 00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00

Room1

Room2

Room 3

Room 4

Room 5

Room6

8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19:00 20:00

Room1

Room 2

Room 3

Room4

Room5

Room 6

Room7

Room8

Room9

Room10

Study Rooms

8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19: 00 20: 00

Room1

Room 2

Room 3

Room4

Presentation Rooms

Media Rooms

8: 00 9: 00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 18:00 19: 00 20: 00

Room1

Room 2

Seminar Rooms

Logo

Faculty

About Us

News & Events


My RecordAska Librarian Contact Us SiteMap

GoogleSreach

TEXT



Login

User ID

Password

Submit

Logo

MyRecordAsk a Librarian Contact Us S ite Map

GoogleSreach


2010University Library| AmericanUniversity ofSharjah, www.aus.edu

Group Member IDs

Submit

Logo

MyRecordAsk a Librarian Contact Us S ite Map

GoogleSreach


2010University Library| AmericanUniversity ofSharjah, www.aus.edu

LibraryHome

NewSearch

LibrarySurvivalGuid

Confirmed

More..

User1

User2

User3

User4

Please check your email to see the reservation status..

LibraryHome

NewSearch

LibrarySurvivalGuid



Library Rooms ReservationLibrary Rooms Reservation

Scenario

Leya is a fourth year business student. Her major is marketing and she is focused on her seniormajor courses. In one of her courses (Marketing 401) Leya and her group members have agroup project and presentation which is due at the end of the semester. In order to meet the

group members regularly meet in one of the study rooms in the library. The used to find freestudy rooms but in the last month of the semester it is hard for them to find a free study room.Leya as a group leader and in charge to finding a place for the meeting, she usually wastes her

time going to the library and looking for a free study room.

The modified made Leya’s life easier because now she can book a study room online. Underthe “Services” icon there is a link for the room reservation. By clicking on this link Haya will see

a table that includes the available study rooms and the time for booking. She will choose thestudy room according to the group meeting time. She has to fill a quick form with her ID and atleast another one ID because it is not allowed to book the study room for one student. Then the

system will send Haya and the other group member an email to confirm the reservation status.This email will contain the study room number and the time of the reservation.