u.s. federal enterprise architecture world bank seminar november 22, 2006 dick burk chief architect...
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U.S. Federal Enterprise ArchitectureWorld Bank Seminar
November 22, 2006
Dick BurkChief Architect and Manager, Federal
Enterprise Architecture Program, OMB
Citizen-Centered, Results Driven Government 2
E-Gov Results – Services to CitizensE-Gov provides benefits across the nation… to citizens, businesses, first responders, job
seekers, and grant-seekers among others…
• GovBenefits.gov– Obtain information and apply for over 1,000 benefits programs administered by
the Federal Government.– Served over 22 million visitors and provided over 5 million citizen referrals to
benefit programs.
• Grants.gov– Single point of access for grants offered by the 26 Federal grant making
agencies and provides grants-seekers access to 100 percent of Federal grant programs (over 1,000 programs).
– To date, over 102,000 grant applications have been electronically received.
• E-Rulemaking– Obtain free and easy access to Federal rulemaking information.– Increases public access to the rulemaking process by providing the opportunity
to contribute views via the Internet.– In 2006, Regulations.gov averaged 4.3 million website page views per month.
• IRS Free File– For the 2006 filing season, more than 3.9 million citizens have filed taxes online
for free using the Free File.
Citizen-Centered, Results Driven Government 3
E-Gov Results – Cost SavingsE-Gov increases the efficiency of the federal government…
• E-Payroll– Consolidated numerous payroll systems reducing the cost of payroll processing.– Department of Health and Human Services (HHS) - Reduced annual costs of
payroll processing for its 65,000 employees by $11 million, from $259 to $90 per employee.
– The Environmental Protection Agency (EPA) also reduced its average cost from $270 to $90 per employee; with its staff of 18,000 the agency has realized an annual savings of approximately $3.2 million.
• E-Gov Travel– The Department of Labor (DOL), one of the first agencies to complete the
implementation of E-Gov Travel Services, reported a decrease in cost per travel voucher from $62.59 to $24.75, more than 60%.
– Additionally, the time required to process vouchers at DOL decreased from seven to three business days.
• FM LOB– The Department of State and U.S. Agency for International Development are
collaborating on financial systems and functions to improve service and save money.
– In November 2005, they combined operations staff, software and hardware costs, saving the government over $20 million over the 10 year life of the project.
Citizen-Centered, Results Driven Government 4
Strategic Outcomes from EA
• Operational excellence
• More customer intimacy
• Better services to citizens (customers)
• More strategic agility
Source: Enterprise Architecture as Strategy, Jeanne Ross, Peter Weill and David Robertson
Citizen-Centered, Results Driven Government 5
U.S. Federal Government Organization
Department of Agriculture
THE PRESIDENTTHE VICE PRESIDENT
EXECUTIVE OFFICE OF THE PRESIDENT
Department of Commerce
Department of Defense
Department of Education
Department of Housing & Urban
Development
Department of Energy
Department of Health & Human
Services
Department of Homeland Security
Department of the Interior
Department of Labor
Department of Justice
Department of State
Department of Transportation
Department of Treasury
Department of Veterans Affairs
COUNCIL OF ECONOMIC ADVISERSCOUNCIL ON ENVIRONMENTAL QUALITY
NATIONAL SECURITY COUNCILOFFICE OF ADMINISTRATION
OFFICE OF MANAGEMENT AND BUDGETOFFICE OF NATIONAL DRUG CONTROL POLICY
OFFICE OF SCIENCE AND TECHNOLOGY POLICYOFFICE OF THE VICE PRESIDENT
PRESIDENT’S FOREIGN INTELLIGENCE ADVISORY BOARD
UNITED STATES TRADE REPRESENTATIVEWHITE HOUSE OFFICE
INDEPENDENT AGENCIES AND GOVERNMENT CORPORATIONS
Science & Technology
Emergency Preparedness &
Readiness
… other bureaus
Citizen-Centered, Results Driven Government 6
Architecture Principles for the Federal Government
• The federal government focuses on citizens
• The federal government is a single, unified enterprise
• Federal agencies collaborate with other governments and people
• Security, privacy and protecting information are core government needs
• Information is a national asset
• The federal architecture is mission-driven
• The federal architecture simplifies government operations
Citizen-Centered, Results Driven Government 7
Citizen-Centered Services
The Historical Approach …
IT &Services
IT &Services
IT &Services
DOJ
Treasury VA
USDA
DOD
State HUD
DOI
EPA
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services IT &
Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
HHS
IT &Services
IT &Services = Agency-specific Service
The Future Approach …
Treasury
IT &Services
Service forCitizens
DOJ
VA
State
DOD
USDAHUD
DOI
EPA
Service forCitizens
HealthServices
MortgageInsurance
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
IT &Services
CommercialProvider
CommercialProvider
HHS
IT &Services
IT &Services
IT &Services
CommercialProvider
Service forCitizens
= Common Service
= Service for Citizens
= Commercial Provider
Citizen-Centered, Results Driven Government 8
Business Reference Model (BRM)• Lines of Business• Agencies, customers, partners
Service Component Reference Model (SRM)• Service domains, service types• Business and service components
Technical Reference Model (TRM)• Service component interfaces, interoperability• Technologies, recommendations
Data Reference Model (DRM)• Business-focused data standardization • Cross-agency information exchanges
Busin
ess-D
riven A
ppro
ach
Busin
ess-D
riven A
ppro
ach
Performance Reference Model (PRM)
• Inputs, outputs, and outcomes• Uniquely tailored performance indicators
Com
ponent-B
ase
d A
rchite
cture
Com
ponent-B
ase
d A
rchite
cture
FEA Reference Models
Citizen-Centered, Results Driven Government 9
Business Reference Model (BRM)
Mode of Delivery
of Services
Management of Government Resources
Government Service DeliveryDirect Services for CitizensKnowledge Creation and MgmtPublic Goods Creation and MgmtRegulatory Compliance and Enforcement
Financial VehiclesFederal Financial Assistance
Credit and InsuranceTransfers to States & Local
Financial Management
Human Resource Management
Supply Chain Management Administrative Management
Information and Technology Management
EducationEnergy
Services for Citizens
Support Delivery of Services
Management of Government Resources
Legislative RelationsPublic AffairsRegulatory DevelopmentPlanning & Budgeting
Direct Services for CitizensKnowledge Creation & MgmtPublic Goods Creation & MgmtRegulatory Compliance & Enforcement
Federal Financial AssistanceCredit & Insurance
Transfers to States & Local Governments Local
Financial ManagementHuman Resource ManagementSupply Chain Management
Administrative ManagementInformation & Technology
Management
International Affairs & Commerce
Defense and National SecurityHomeland SecurityIntelligence OperationsLaw Enforcement
Litigation & J udicial ActivitiesCorrectional Activities
EducationEnergyHealth
TransportationIncome Security
Controls & OversightRevenue Collection
Internal Risk Mgmt & MitigationGeneral Government
The Business Reference Model (BRM)
Purpose of Government
Mechanisms Used to
Achieve Purpose
Government Operations
Support Functions
Natural Resources
Community & Social Services Economic DevelopmentWorkforce Management
General Science & Innovation
Environmental Management
Disaster Management
Resource Management
Functions
BusinessAreas (4)
Lines ofBusiness (39)
Mode of DeliveryMode of Delivery
of Services
Management of Government Resources
Government Service DeliveryDirect Services for CitizensKnowledge Creation and MgmtPublic Goods Creation and MgmtRegulatory Compliance and Enforcement
Financial VehiclesFederal Financial Assistance
Credit and InsuranceTransfers to States & Local
Financial Management
Human Resource Management
Supply Chain Management Administrative Management
Information and Technology Management
EducationEnergy
Services for Citizens
Services for Citizens
Support Delivery of Services
Support Delivery of Services
Management of Government Resources
Management of Government Resources
Legislative RelationsPublic AffairsRegulatory DevelopmentPlanning & Budgeting
Legislative RelationsPublic AffairsRegulatory DevelopmentPlanning & Budgeting
Direct Services for CitizensKnowledge Creation & MgmtPublic Goods Creation & MgmtRegulatory Compliance & Enforcement
Federal Financial AssistanceCredit & Insurance
Transfers to States & Local Governments
Federal Financial AssistanceCredit & Insurance
Transfers to States & Local Governments Local
Financial ManagementHuman Resource ManagementSupply Chain Management
Administrative ManagementInformation & Technology
Management
International Affairs & Commerce
Defense and National SecurityHomeland SecurityIntelligence OperationsLaw Enforcement
Litigation & J udicial ActivitiesCorrectional Activities
International Affairs & Commerce
Defense and National SecurityHomeland SecurityIntelligence OperationsLaw Enforcement
Litigation & J udicial ActivitiesCorrectional Activities
EducationEnergyHealth
TransportationIncome Security
EducationEnergyHealth
TransportationIncome Security
Controls & OversightRevenue Collection
Internal Risk Mgmt & MitigationGeneral Government
Controls & OversightRevenue Collection
Internal Risk Mgmt & MitigationGeneral Government
The Business Reference Model (BRM)
Purpose of Government
Mechanisms Used to
Achieve Purpose
Government Operations
Support Functions
Natural Resources
Community & Social Services Economic DevelopmentWorkforce Management
General Science & Innovation
Environmental Management
Disaster ManagementNatural Resources
Community & Social Services Economic DevelopmentWorkforce Management
General Science & Innovation
Environmental Management
Disaster Management
Resource Management
Functions
BusinessAreas (4)
Lines ofBusiness (39)
Citizen-Centered, Results Driven Government 10
Lines of Business
The Lines of Business (LoBs) take an architecture-based approach to identifying, developing, and providing common solutions and components across the government....
2004 – 2005 LoBs Human Resources
Management Financial Management Grants Management Case Management Federal Health Architecture Information Systems Security
2006 LoBs IT Infrastructure Optimization Geospatial Budgeting
Mapping / Geospatial / Elevation / GPS
Security Management
Records Management
Ec
on
om
ic
De
ve
lop
me
nt
Ed
uc
ati
on
Co
mm
un
ity a
nd
S
oc
ial
Se
rvic
es
He
alt
h
Hu
ma
n
Re
so
urc
es
Fin
an
cia
l M
an
ag
em
en
t
Na
tura
l R
eso
urc
es
Ho
me
lan
d
Se
cu
rity
HHS
Energy
DHS
InteriorJ ustice
EPA
SBA
Defense
Treasury
En
terp
rise
Ser
vic
es
Core Mission Area
Agenci
es
Business Services
Mapping / Geospatial / Elevation / GPS
Security Management
Records Management
Ec
on
om
ic
De
ve
lop
me
nt
Ed
uc
ati
on
Co
mm
un
ity a
nd
S
oc
ial
Se
rvic
es
He
alt
h
Hu
ma
n
Re
so
urc
es
Fin
an
cia
l M
an
ag
em
en
t
Na
tura
l R
eso
urc
es
Ho
me
lan
d
Se
cu
rity
HHS
Energy
DHS
InteriorJ ustice
EPA
SBA
Defense
Treasury
En
terp
rise
Ser
vic
es
Core Mission Area
Agenci
es
Business Services
Mapping / Geospatial / Elevation / GPS
Security Management
Records Management
Ec
on
om
ic
De
ve
lop
me
nt
Ed
uc
ati
on
Co
mm
un
ity a
nd
S
oc
ial
Se
rvic
es
He
alt
h
Hu
ma
n
Re
so
urc
es
Fin
an
cia
l M
an
ag
em
en
t
Na
tura
l R
eso
urc
es
Ho
me
lan
d
Se
cu
rity
HHS
Energy
DHS
InteriorJ ustice
EPA
SBA
Defense
Treasury
En
terp
rise
Ser
vic
es
Core Mission Area
Agenci
es
Business Services
Citizen-Centered, Results Driven Government 11
Performance Improvement Lifecycle
END-TO-END GOVERNANCEEND-TO-END GOVERNANCE
• Develop and maintain enterprise architecture
• Review, reconcile and approve segment architectures for the agency’s core lines of business and common IT services
Arc
hit
ec
tura
l P
ort
foli
o• Develop and maintain enterprise architecture
• Review, reconcile and approve segment architectures for the agency’s core lines of business and common IT services
Arc
hit
ec
tura
l P
ort
foli
o • Select IT initiatives to define the agency’s IT investment portfolio
• Control IT investments
• Evaluate IT investments
Inve
stm
en
t P
ort
foli
o• Select IT initiatives to define the agency’s IT investment portfolio
• Control IT investments
• Evaluate IT investments
Inve
stm
en
t P
ort
foli
o • Develop and maintain segment architectures
• Develop IT program management plan
• Execute IT projects
Tra
nsit
ion
Str
ate
gy
• Develop and maintain segment architectures
• Develop IT program management plan
• Execute IT projects
Tra
nsit
ion
Str
ate
gy
Citizen-Centered, Results Driven Government 12
Use ResultsCompletion
Architect Invest Implement
Performance Improvement Lifecycle
EA Assessment Framework
Citizen-Centered, Results Driven Government 13
Relationship of EA to IT Spending
8.2%
7.5%6.6%
3.8%
0.0
2.0
4.0
6.0
8.0
10.0
IT S
pen
din
g %
<3.0 FederalGovernment
>3.0 >3.3
EA Assessment Scores
Citizen-Centered, Results Driven Government 14
Agency Example:
Housing Mortgage Insuranceat the
Department of Housing andUrban Development
Agency Example
Citizen-Centered, Results Driven Government 15Citizen-Centered, Results Driven Government
Mortgage Insurance LoB: Current Architecture
Citizen-Centered, Results Driven Government 16
Mortgage Insurance LoB: Target Architecture
Citizen-Centered, Results Driven Government 17
Functions
Processes
Functions
Processes
Systems
Reporting
Stakeholder Management
Core Services
Shared Services
Current Architecture
Target Architecture
Transition Strategy
Transition Strategy
Financial Management
Result: More Efficient Support for the Business
Citizen-Centered, Results Driven Government 18
Return on Investment
Inputs• Four months of time from Architects and Program Officials• Three years to transition to target state• $9 million dollars in DME (not including infrastructure)
Outputs
• Reduced the number of systems by nearly 80%• Minimized functional overlap in the Mortgage Insurance LoB• Modernized HUD’s technology base• Decreased the total cost of ownership from $28 million dollars to
$16 million
Outcomes
• Increased the number of loans processed per day• Identified faster, the number of lenders who are illegally
discriminating• Identified earlier, the lenders providing HUD with bad loans• Identified non-viable lenders, and responded faster
Citizen-Centered, Results Driven Government 19
For Further Information:www.egov.gov