QUICK STARTTRAINING

Updated – Nov 2010

TOPICS1. Mindset/Getting Started2. Comp Plan3. Customer Acquisition4. Recruiting5. Promoting Events

Mindset/Getting Started

Section 1

SaveYour-SelfTimeEnergy Money

SYSTEM

EVERYTHING DUPLICATES

GOOD or BAD

Speed of the Team =Speed of the Leader

YOUR WHY Your WHY is the real reason you joined ACN? – What is your WHY.

COACHABILITYSomeone who is committed to their own development, who is hungry for feedback from others and open to any coaching that will improve them, even if it hurts. Will you be 100% coachable in ACN even if it hurts?

EMOTIONAL ROLLERCOASTER

NUMBERS GAME

Derek Jeter is one of the best baseball players and is the all-time hits leader among shortstops with a .309 career batting. That means Jeter one of the best players ever, struck out (FAILED) nearly 70% of the time. DerekJeter knows it’s a numbers game. Last year he

earned $18.9 million. Are we willing to go through the numbers in ACN even if we fail 70% of the time?

3 KINDS OF PEOPLE“APPLES”

“RED”

YesLets get started

“GREEN”

Yes with questions

“BROWN”

I will be your

customer

#1 #

2

#3

THE LAUNCH

1st 24 to 48 HoursNo Deviations

The Launch is the most important part of your ACN business. When a new Rep enters your business an enormous responsibility falls on your shoulders. If you’re not willing to launch them properly or if the new Rep isn’t willing to be launched correctly DO NOT bring them into ACN as you are setting them up for failure.

WHAT DO WE DO @ THE LAUNCH?

1. Sign up as new Rep2. Identify your Why!3. ETT goal – 14 days4. Get qualified – QTT5. Write top 15 prospects6. - Schedule 1st PBR - Role play script - Call top 2 prospects &

arrange to present ACN to them within 24 hours.

COMP PLANSection 2

EXECUTIVE TEAM TRAINER (ETT)

QTT’s24691215

T-CABs$100$500$1,000$1,500$2,500$3,000

*QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Representative is not guaranteed but rather influenced by an individual’s specific efforts.

EXECUTIVE TEAM LEADER (ETL)

QTT’s3510152025303540

T-CABs$200$750$1,500$2,500$3,000$4,000$5,000$6,000$7,000

*QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Representative is not guaranteed but rather influenced by an individual’s specific efforts.

TEAM COORDINATOR (TC)

T-CAB BONUSES UP TO

$25,000

TC

200PTS

200PTS

200PTS

*QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Representative is not guaranteed but rather influenced by an individual’s specific efforts.

Plus$20 Cab$50 Cab

ACN COMPENSATION

RVPUp To

$50K$30 Cab$15 Cab

Up To 1½% Residual Income

Past 7th Level

SVPTC Comp

RVP Comp$30 Cab$15 Cab

Up To 3½% Residual Income

Past 7th Level

RD*Up To

$31K Up To 1% Residual Income

Past 7th Level*Includes TC - TCABS

*QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card. TCABs are promotional bonuses earned monthly based on the number of new Team Trainers who acquire the minimum required customers within their first 30 days. No compensation is earned at ACN unless customers are acquired. Success as an ACN Independent Representative is not guaranteed but rather influenced by an individual’s specific efforts.

CUSTOMERSSection 3

CUSTOMER GOALS 24 Hours – QTT* 10 Days – 10 Points 30 Days – 20 Points 60 Days – 40 Points

YOURSELF Friends & Family Those not joining ACN

*QTT must have 5 customer points with a minimum of 2 Preferred Services. They can’t be two of the same services in the same household on the same credit card.

CUSTOMER SOURCES

WHY YOU NEED 20 PREFERRED CUSTOMERS

Levels Other Services

Video Phone

PreferredCustomers

Personal Up to 10% 1 – 10% 1

1 & 2 Up to ¼% ¼% 5

3 Up to ¼% ½% 10

4 Up to ½% 1% 10

5 Up to 3% 5% 20

6 Up to 5% 7% 20

7 Up to 8% 10% 20

$87.40 vs $11,031.40 in residual income if you don’t have 40 points & everyone else in your 1st 7 levels do.

LEVELCOMMISSIONPERCENTAGE

REPSPREFERREDCUSTOMERS

BILLING VOLUME

TOTAL EARNING

You Up To 10% 20

1 Up To 0.25% 2 40 $ 1,520 $ 3.80

2 Up To 0.25% 4 80 $ 3,040 $ 7.60

3 Up To 0.25% 8 160 $ 6,080 $ 15.20

4 Up To 0.50% 16 320 $ 12,160 $ 60.80

5 Up To 3.00% 32 640 $ 24,320 $ 729.60

6 Up To 5.00% 64 1280 $ 48,640 $ 2,432.00

7 Up To 8.00% 128 2560 $ 97,280 $ 7,782.40

Totals 254 5100 $193,800 $11,031.40

Based on a $38 billing Telecom customer. See ACN’s Comp Plan For Full Details.

LEARN THE SERVICESVideophone Local & LD &

Internet (DSL)Satellite TV Wireless &

Aircard

HomeSecurity

Business Assistant

□ 2 pts □ 2 pts

□ 2 pts □ 1-5 pts

□ 2 pts □ 1 pt

DigitalTalk

□ 2-5 pts

Distributor Website

www.myacn.comor

Energy

□ 1 to 2 pts

Additional Product Information:MyACN for Representatives

acninc.comLogin to MyACN for

Reps MyACN for Representatives

Click Products

• Product Flyers• Competitive Comparison Sheets

• Business Support Documents

• Key Reminders about Products

• Representative-Specific FAQs

PLUS: Video Product Training

Products and Services

CUSTOMER SCRIPT“FAVOR – HELP – TRY”

SHARE YOUR WHY

“I just got started with a home services company because (Share your why). I need a few more customers today to reach my 1st promotion. Would you do me a huge FAVOR and HELP me out and TRY one of my services?”The CUSTOMER SURVEY FORM is a great tool to building

reaching your goal of 20 preferred customers.

Customer SurveySprint

X 199

01

X

69

466

X

Verizon

Time Warner99

X

Time Warner99

X

X

X2

5592$5592 Year

WHEN PROSPECT FILLS OUT CUSTOMER FORM: When calling, or getting information on the Home Survey Sheet, your objective is to collect information and learn about their services. Please do not sell our services, do not discuss switching services; do not do anything except have them do you the favor of filling out the survey sheet.

CALL PROSPECT BACK THE NEXT DAY:

“I really want to thank you for giving me the time to do this research. I did find a possible cost savings OR we have the services you have in your budget! Can I come by for 10 minutes and show you what I found? This would be a HUGE FAVOR to me. What can I do for you to make it worth your time?! I will mow your lawn, wash your car, bake cookies???....”

CUSTOMER SURVEY FORM SUCCESS TIP

RECRUITINGSection 4

100 PERSON LISTDon’t Prejudge

Look for people with these qualities:

MOST SUCCESSFUL BEST WORK ETHIC WANTS MORE

MEMORY JOGGER Will help you think of more names

PIQUE SCRIPTNATURAL, EXCITED, URGENT!

What to say: “Are you open to making extra money? Great! I’m working with a company being endorsed by Donald Trump that will be featured on the Celebrity Apprentice. You need to see this (location & time). Can I count on you?”

If They Ask Questions: “It has to do with getting paid when people pay for essential services. One of the top people in the company will explain it. You need to see it the same way I did!.”

If They Can’t Make It: “You have to see this right away! How soon can we meet?” (24/48 Hrs)

Success Tip! – These scripts are only suggestions. Use whatever script that work best for you &

your market.

TYPES OF PRESENTATIONS

Success Tip: Private Business Receptions (PBRs) are the most effective because they allow you to present to more people faster. They are the best use of everyone’s time. Utilize the other presentations if you are unable to meet face to face.

FACE TO FACE TELEPHONIC ON-LINE

PBR BEFORE & AFTER

Con

firm

Follo

w U

p

Confirmation Calls – The Expert confirms all guests 24 hours prior to PBR to help lock the prospect into attending.

Follow Up Calls – The very next day the expert & host call the guest together to determine if they are ready to get started or be a customer . Use Customer Survey Form the guest completed @ PBR.

PBR CHECKLIST Guest list to leader 24 hours prior to confirm Leader brings Video Phone to demonstrate DVD cued and ready to play ACN Overviews - Color Customer Survey Forms: Guests complete as they arrive

Rep Agreements Pens & Clipboards Success Magazines & DVDs Upbeat background music before & after Light Refreshments (No Alcohol) Never interrupt the presenter Kids in bed/babysitter and pets outside Print Sign-in sheet www.rvpinternational.com

PBR FORMATHost’s Role Welcome guests Turn phones off or on vibrate Hold all questions until the end Share “Why” you joined ACN Play – “ACN Opportunity” video Edify – Edify – Edify the presenter  

Presenter’s Role Mention all ACN Services – Mention Customer Survey Forms

Cover boxes #4 to #10 – ACN Overview After Box #10 – Explain levels 1, 2, 3 & sort room Play: “Commitment to Integrity” video

SUCCESS TIPPresenter hands out Customer

Survey Forms to guests as they

arrive & collects the completed

form before PBR starts. At that time the guest receive a

an ACN 1-10.

AFTER THE PRESENTATION

If they say:

#1 = YES #2 = #3 = Fill out paper or online

ACN rep agreement

Schedule Launch within 24/48 hours

Provide new rep “100 Person List”“Memory Jogger”

DVD & Success Mag.

Answer Questions & arrange Launch

If still not ready invite to Saturday training

Sign them up as customer & ask for

referrals.

Yes with Questions Customer

Provide prospect “100 Person List”“Memory Jogger”

DVD & Success Mag.

Complete “Customer Survey” & arrange to call them the next day

to see what ACN services will help them.

PROMOTING EVENTS

Section 5

PROMOTING EVENTS

Webinars

Regional

InternationalYour check is directly related

to how many of your team attend the training events.

Local

FOLLOW THE SYSTEM &

SaveYour-SelfTimeEnergy Money