Unlocking staff potential -Unlocking staff potential -A Coaching & E-Learning A Coaching & E-Learning

ApproachApproach

Carol Read - Academy Carol Read - Academy Manager Manager

Salisbury NHS Foundation Salisbury NHS Foundation TrustTrust

Objectives for todayObjectives for today

Outline the Facilities MLE Project & Outline the Facilities MLE Project & the role of the Learning Advisorsthe role of the Learning Advisors

Identify ROI from this projectIdentify ROI from this project Share best practice & new ways of Share best practice & new ways of

learninglearning

Why was the project set Why was the project set up?up?

To To Ensure Facilities staff Ensure Facilities staff

had the Knowledge had the Knowledge & skills to provide & skills to provide excellent customer excellent customer service & work with service & work with new technologynew technology

Address perceived Address perceived barriers to learningbarriers to learning

How was this done?How was this done?

Comprehensive Training Needs & Comprehensive Training Needs & Computer hardware/software Computer hardware/software analysis undertaken analysis undertaken

Learning Advisor Role & Learning Advisor Role & programme of learning designedprogramme of learning designed

Development of Trust wide Development of Trust wide Learning ZonesLearning Zones

Partnership workPartnership work

What was required?What was required?A core programme for Learning A core programme for Learning

Advisors including:- Advisors including:- MLE TrainingMLE Training KSF TrainingKSF Training CoachingCoaching Study SkillsStudy Skills Skills for Life, ESOL & Skills for Life, ESOL &

Dyslexia AwarenessDyslexia Awareness Work based learning as part Work based learning as part

of the project team of the project team

Academy MLEImplementation

Group

Facilities MLE ProjectBoard

Facilities ProjectTeam Learning

Advisors

FacilitiesStaff/Learners

Collaborative InquiryResearch – To explorethe MLE Userexperience

Project Plan

Facilities Project Cascade

Why use Collaborative Why use Collaborative Inquiry ? Inquiry ?

A form of research A form of research developed from social developed from social sciences & work in sciences & work in organisations.organisations.

A way of working with A way of working with other people who have other people who have similar concerns & similar concerns & interests to yourself to interests to yourself to identify best practice identify best practice

Research Participants Research Participants drawn from the following drawn from the following teams:- teams:-

The Academy The Academy Facilities Facilities Education Education ITIT

Early research findingsEarly research findings

Transformational workplace learning Transformational workplace learning taking placetaking place

Learning Advisors approach wins hearts Learning Advisors approach wins hearts and mindsand minds

Bespoke e-learning works for learnersBespoke e-learning works for learners

2 types of Academy 2 types of Academy Learning Zones Learning Zones

Broadband -Broadband -

Dedicated to Dedicated to

learning sites learning sites

HAS (Hospital HAS (Hospital Network) - Linked Network) - Linked to to clinical to to clinical systemsystem

Coaching at all levels Coaching at all levels

GROW Model GROW Model Introduced Introduced

Informal coaching Informal coaching approachapproach

Modelling of Modelling of coaching coaching behaviour with behaviour with colleaguescolleagues

Solution Focused Solution Focused coaching within coaching within the team the team

The Bespoke MLE Content The Bespoke MLE Content COSHHCOSHH DSEDSE Fire safetyFire safety Moving & HandlingMoving & Handling Customer CareCustomer Care Equality & DiversityEquality & Diversity RiskRisk Infection ControlInfection Control Blood TransfusionBlood Transfusion

Return on Investment Return on Investment First 5 weeks of the project 1400 e-First 5 weeks of the project 1400 e-

learning programmes accessedlearning programmes accessed Top user of the NHS South West MLE Top user of the NHS South West MLE Continuous Professional Development of Continuous Professional Development of

Facilities staff linked to KSF Competencies Facilities staff linked to KSF Competencies Model of best practice available for other Model of best practice available for other

staff groups staff groups Barriers to learning addressed though the Barriers to learning addressed though the

Learning Advisor role & Learning Zones Learning Advisor role & Learning Zones

Return on Investment Return on Investment Continued...Continued...

Comprehensive training record for all Comprehensive training record for all staff staff

A network of coaches in place who are A network of coaches in place who are solution focused solution focused

Coaching happening at all levels in the Coaching happening at all levels in the Facilities teamFacilities team

High motivation to complete the e-High motivation to complete the e-learning packages learning packages

This project would not This project would not have been successful have been successful without the following:-without the following:-

The Facilities MLE Project Board & The Facilities MLE Project Board & Learning AdvisorsLearning Advisors

The Academy, Education & IT The Academy, Education & IT Teams Teams

Helen Rynne - MLE AdministratorHelen Rynne - MLE Administrator

The best tools are useless to the The best tools are useless to the disengageddisengaged

People who know are the people who doPeople who know are the people who do

Work = LearningWork = Learning

Nigrello 2005 Nigrello 2005