university of hawai`i center 2011-2012 program...

UH MAUI COLLEGE UNIVERSITY OF HAWAI`I CENTER

2011-2012 PROGRAM REVIEW

2011-12 UH Center Program Review

TABLE OF CONTENTS I. Introduction………………………………………………………………………… 1 A. Background, Mission, and Vision ……………………………………….1 B. Degree Programs, Offered via UH Center……………………………. 3 C. UH Center Administration, Faculty, and Staff………………………… 5 D. Program Learning Outcomes…………………………… ……………... 6 II. Quantitative Indicators for Annual Review…………………………………… 15 A. Occupational Demand 1. Maui County Top 32 (2008-18) Fastest Growing Occupations…………………………………………… 16 B. Metrics 1. Number of Graduates…………………………………………… 17 2. Number of Classified, Unduplicated Student Headcount….. 18 III. Analysis of the Program………………………………………………………… 19 A. Significant Program Actions……………………………………………. 19 1. APT Position ………………………………………………………19 2. Marketing and Branding Activities…………………………….. 19 3. Equipment Replacement and Technical Support…………… 19 4. Inter-campus Partnerships……………………………………... 20 B. Strengths and Weaknesses……………………………………………. 20 1. Strength: Access to Locally Unavailable Programs………… 21 2. Weaknesses: Brand Recognition …………………………….. 21 IV. Action Plan………………………………………………………………………. 21 A. Plans for 2012-13……………………………………………………….. 21 B. Budget for 2012-13……………………………………………………… 22

APPENDICES

Appendix A. UH Center Spring 2012 Commencement Documents……… 23 Appendix B. Other Supporting Documentation …………………………….. 27



2011-12 UH Center Program Review

LIST OF TABLES

Table 1. UH Center Facilitated Degree Programs…………………………………… 4 Table 2. UH Center Administration, Faculty, and Staff ……………………………… 5 Table 3. UH, UHMC, and UH Center Goals and UH Center Program Learning Objectives……………………………………………………………………… 8 Table 4. Contacts Report………………………………………………………………. 13 Table 5. Community Informational Activities………………………………………… 14 Table 6. Maui County Top 21 Fastest Growing Occupations……………………… 16

LIST OF FIGURES

Figure 1. UH Center Degree Pathways Flowchart…………………………………… 2 Figure 2. UH Center Numbers of Graduates 2006-12………………………………. 17



- 1 - 2011-12 UH Center Program Review

I. INTRODUCTION

A. Background, Mission, and Vision

UH Center Background

The University of Hawai`i Center (UH Center) at UH Maui College is a Board of Regents instituted program that facilitates intercampus cooperation and serves as a receive site for bachelors and graduate degrees (see Center website at: uctrmaui.hawaii.edu).

The Center does not confer credits or degrees, but brokers agreements for the delivery of accredited bachelor’s and graduate programs to Maui County sites. After commitments are obtained, the UH Center provides local support services to sustain students in these programs. The conceptual flow of students through the Center is illustrated in figure 1, the UH Center Pathways Flowchart.

UH Center Mission

The mission of the UH Center is to provide Maui County residents access to a selection of bachelor’s and graduate degrees.

UH Center Vision

The UH Center vision is to enrich the lives of Maui County residents by offering local access to bachelor’s and graduate degrees that increase the educational capital of the state. It is the aim of the Center to increase the educational capital of the state by increasing the participation and completion of students, particularly Native Hawaiians, low-income students, and those from underserved regions. (see UH Performance Measures 2011 and 2002-10 UH Strategic Plan Outcome #1.) We strive for programs offerings that:

• are reasonable in cost and accessible county-wide, • are comparable in quality to UH on-campus programs, • use innovative delivery methods and a curricular design geared

toward meeting the needs of non-traditional students, and • build inter-institutional partnerships comparable to University

Centers across the nation.

http://www.hawaii.edu/ovppp/uhplan/PM11.pdf�

http://www.hawaii.edu/ovppp/stratplan/UHstratplan.pdf�

http://www.hawaii.edu/ovppp/stratplan/UHstratplan.pdf�




Figure 1. UH Center Degree Pathways Flowchart (Adapted from page 4 of “UHMC 2006-07 Getting Started” Brochure)




B. Degree Programs Offered Table 1 on the next page is a listing of the 36 UH programs -- fourteen bachelor’s programs, nine certificate programs, and thirteen master’s programs – currently facilitated by the UH Center. For AY 2011-2012 year, 97 students graduated, which reflects an increase of 32% above the previous cycle average. The average number of graduates per year for the previous comprehensive review cycle was 73 graduates per year.

The UH Educational Centers are components of an emerging systemwide learning network supported by Board of Regents (BOR) policy, the UH System, UHMC, and UH-CC strategic plans, and continuing advancements in information and communication technologies. The Centers are representative of the functional and organizational change the UH campuses and the system are evolving through in order to meet statewide higher educational needs and to adapt to the new communication technologies. Locally, the UH Center is the institutional unit responsible for facilitating cooperation and partnering with external bachelor’s and graduate programs. In addition to needs assessment and planning responsibilities, the Center provides a broad range of support services (e.g. local point-of-contact for pre-admissions advising; classroom scheduling; publicity and recruitment; library, proctoring, Web, and videoconferencing services).




Table 1. UH Center Facilitated Degree Programs




C. UH Center Administration, Faculty, and Staff

The UH Center is comprised of 3.00 FTE core staff consisting of the director, a secretary, and one full-time Administrative, Professional and Technical (APT) support position. The APT position was filled in June 2011 after approximately two years of hiring freezes. The Center also funds 2.50 FTE support positions that are located in their functional units. These positions include a librarian, counselor, quarter-time Molokai APT support position, and proctors trained by the UHMC Learning Center. The incumbent in the Molokai APT support position was on extended sick leave and then subsesquently retired from the position in December of 2011. That position had remained vacant and was not filled until mid-fall 2012.

Table 2. UH Center Faculty and Staff

Name Title/Rank/FTE UH Center Service

Credentials and Qualifications

Core Staff: Karen Hanada Director, M05,1.00

FTE 15 years BA, MBA; 28 years UH

service Liane Koga Secretary, SR14,

1.00 FTE 5.5 years AS, BS; 21 years

UH service Nancy Ooki APT Support, PBB,

1.00 FTE** 1 year BA, MA; 5 years

UH service

Distributed Staff: Lillian Mangum Librarian, C3C11,

1.00 FTE 20 years BA, MLIS; 20 years UH

service Colleen Shishido Counselor, C2C11,

1.00 FTE 14 years BA, MA; 18 years

UH service Vacant Molokai APT

Support, PBA, 0.25 FTE

Learning Center Proctor Pool

Hourly, 0.25 FTE Casual Hires

AA minimum




D. Program Learning Outcomes (PLOs)

UH Center PLOs were developed in terms of prospective students having the awareness and knowledge to contact the UH Center for:

information on what programs are available at a particular location, advising services, assistance with applying for a program and registering for classes, and assistance with needs for library, testing, and other support services.

In addition, once students are admitted into a program and enrolled in courses, the PLOs focus on student enrollment and graduation measures:

the number of high-demand degrees offered through the Center, the number of classified, unduplicated students headcount, and the number of graduates per academic year.

UH Center goals, objectives, and proposed PLOs for the 2011-2012 annual review period are listed in Table 3 below. However, with on-going strategic plan and performance outcome discussions, Banner SIS and STAR changes, and discussions regarding assessment objectives, definitional challenges, and metrics, the UH Center Director and staff continue to re-evaluate the relevance and feasibility of the additional metrics indicated in Table 3. The high level of inter-campus coordination necessary to institutionalize common metrics and regular data collection is not yet in place. However, as our previous comprehensive program reviews illustrate, we continue to ask for assistance with systemic data collection.

Our UH Center Collaboration Group of partner campus staff continues to document services to our public via our Student Contacts Report. Table 4 below is a summary of 2011-12 contacts activity and reflects a total of 3,450 inquiries handled by our group, reflecting an increase of 30% from last year. With the filling of our APT staff position pre-admissions marketing and advising activities have also increased. Table 5 below is a summary of the activities conducted during the review year. We have continued program development efforts towards a joint Ocean Sciences/Marine Sciences Memorandum of Agreement (MOA) with UH Hilo. We have supported the MOA in effect with UH Hilo regarding support of the Pharmacy program. We continue to support the Oregon State University Degree Partnership




Agreement in effect and are working through the implementation of the joint financial aid and registration processes between our campuses. We also have revised the graduate satisfaction survey we put into effect last year and are in the process of administering the survey on a semi-annual basis and will continue to assess the data we collect and make programmatic adjustments.

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Table 3. University of Hawaii Strategic Plan Goals and Objectives and Their Relationship to UH Center Goals, Action Strategies, and PLOs

UH Strategic Plan Goals and

Objectives

UH Center Goals

UH Center Action

Strategies

UH Center Program Learning

Outcomes (PLOs)

2011-12 UH Center Progress

Degrees & Certificates Awarded – UH

To increase the educational capital of the state by increasing the participation and completion of students, particularly Native Hawaiians, low-income students, and those from underserved regions.

Continue offering bachelor’s and graduate degrees at Kahului campus; extend offerings to UHMC outreach sites.

Coordinate with UH- MC VCAA Office, UH- MC Ed Center Coordinators, UH Center Directors, and sending campus representatives to support program delivery to Kahului campus and UHMC outreach sites.

Average number of graduates per year will increase from the previous comprehensive review cycle.

UH Center unduplicated headcount enrollment will increase.

Number of academic year (AY) 2011-12 graduates totaled 97 the average number of graduates increased by 32% from previous review period.

AY 2011-12 average headcount of 256 decreased by 18% from the previous year, however this may be due to delays in the return of e-NIMBA (2 year delay), MHRM, and the vacancy of the UHWO Distance Learning Advisor position (1 year vacancy).





Objectives

UH Center Goals

UH Center Action

Strategies


Outcomes (PLOs)



Improve UHMC transfer rate into UH Center programs.

Coordinate with UHMC VCAA Office to make available a 2-3 year schedule of lower division offerings aligned with upper division entrance and prerequisite requirements.

Work with faculty, counselors, and support services staff to identify and track UH Center pre-majors and increase the number of students receiving lower division advising support in preparation for transfer into UH Center Programs.

See also Educational Effectiveness and Success objective below.

Number of students transferring into UH Center brokered programs will increase.

Number of UHMC transfer credentials awarded (i.e., AA/AS/AAS) will increase. Retention of pre-major students will increase.

See also Educational Effectiveness and Success objective below.

Collaborated with Student Services leadership in July 2011 to rectify how UH system counted transfer students thereby increasing UHMC transfer counts.

Number of contacts increased by 30% from 2,653 in 2010-11 to 3,450 in 2011-12.

UHMC Counseling Department reported that they advised 199 prospective UH Center students, a 16% decrease from last year.

UHMC Distance Librarian reports 18 presentations were made for UHH, UH Manoa, and UHWO students.





Objectives

UH Center Goals

UH Center Action

Strategies


Outcomes (PLOs)



Increase awareness of UH Center program offerings and optimize enrollment Continue planning and logistical support services for delivery of high-demand programs: Business, Education/Teacher Certification, Computer Science, Natural Resources, Marine Science, and Social Work.

Increase marketing, advertising, and needs assessment activities Continue to work with sending program representatives, UH Center Directors, UH- MC VCAA Office and Outreach Center Coordinators, and UH Systemwide representatives and advisory groups, to plan new and return program delivery.

Obtain commitments for new programs and the return of high- demand programs.

Number of public inquiries for program information will increase. Number of intake database records will increase.

Number of degree programs offered on a multi-year schedule will stabilize and increase.

Number of programs offered on a predictable, cyclical basis will increase.

High-demand programs (BA Business Admin, MBA, Teacher Certification, MSW) continue on a cyclical basis through 2014. As reflected above, public contacts for information on programs increased 32%. Expanded online and social media activities through updated website, Twitter and Google Plus accounts.

A new teacher certification degree is being offered through UH Hilo that allows students to receive a master’s degree in addition to certification.

UHMC Molokai Campus continues to sustain a substantial number of bachelor’s, post-baccalaureate and graduate students.




UHMC Strategic Plan Goals and

Objectives

UH Center Goals

UH Center Action

Strategies

UH Center Program Learning Outcomes

(PLOs)


UH Output in Work Shortage Areas

To address critical workforce shortages and prepare students (undergraduate, graduate, and professional) for effective engagement and leadership in a global environment.

Routinize scheduling of lower division prerequisites, recruiting, advising, and support services activities in support of students in bachelor’s and graduate programs.

Coordinate with UH- MC VCAA Office, UH- MC Education Center Coordinators, academic support and student services support staff, and sending campus representatives to provide continuing upper division and graduate level recruiting and support services at outreach sites.

Create and administer scheduling and support services assessment survey.

Survey results will indicate an increase in the number of prospective students who are able to: 1) contact UH Center and UHMC Education Centers and learn what programs are available at a particular site; 2) understand how to obtain advising, apply for a program, register for classes; and 3) know whom to contact for library, testing, and other support services.

Graduate learner and support services assessment survey conducted on a semi-annual basis. Current survey in progress. A survey of UHC program graduates for summer/fall 2011 revealed desire for more degrees and class availability. Overall, there was very good satisfaction with program offerings and support services (see appendix).




UHMC Strategic Plan Goals and

Objectives

UH Center Goals

UH Center Action

Strategies

UH Center Program Learning Outcomes

(PLOs)


UH Output in Work Shortage Areas

Implement program review and assessment activities.

Expand data reporting and enrollment management activities.

Comprehensive program review completed for the period AY 2007-11. Conduct annual reviews thereafter.

Work with Banner SIS staff, UHMC Institutional Researcher, UHMC Student Services staff, and sending campus representatives to develop student tracking (i.e., completion) reports.

UH Center degree offerings and support services will be adjusted based on program review recommendations.

UH Center services and planning activities are adjusted based on enrollment and tracking reports.

Programs offered stabilized at 36 UH programs -- 14 bachelor’s programs, 9 post-baccalaureate certificate programs, and 13 master’s programs.

See “Contacts Report” and Comprehensive Review Committee commendations and recommendations.




Table 4. Contacts Report




Table 5. Community Informational Activities




II. QUANTITATIVE INDICATORS FOR ANNUAL REVIEW

A. Occupational Demand

1. Table 6 below is our analysis of the 2008-18 ten year Projection for Fastest Growing Occupations in Maui County (source: State of Hawaii Department of Labor and Industrial Relations www.hiwi.org). It illustrates that the majority of job opening trends identified in the previous comprehensive program review still stand. Demand for business, education, health care, social services, and teacher certification credentialing programs continues. These are largely career-related workforce credentialing programs.

The listing of UH Center facilitated degrees in the “Relevant UH Center Degree Offerings” column indicates that the UH Center offers access to most of the four-year and graduate degree programs needed by Maui County residents to meet educational requirements for jobs requiring bachelor’s or higher preparation. Where UH Center does not offer a degree for a particular occupation, UHMC or another UH campus likely offers a qualifying credential.

http://www.hiwi.org/�




Table 6. Maui County's Top 21 Fastest Growing Occupations (Source: Hawaii State DLIR Research and Statistics Office 2008-18 Projections)

Occupation Title

Avg Annual Growth Rates

Relevant UH Center Degree Offerings

1 Personal & Home Care Aides 8.7% RN to BSN, Nursing; MS, Nursing; Certificate, Health Care Admin

2 Cargo & Freight Agents 5.0%

3 Pharmacy Technicians 4.0%

4 Social & Community Service Managers

3.0% BA, Public Admin, General Public Admin; MSW, Master in Social Work; BA, Public Admin, Health Care Admin

5 Compliance Officers, Ex. Agr., Const., Health & Safety, & Trans.

2.8%

BA, Public Admin, Health Care Admin; BA, Public Admin, General Public Admin; BA, Business Admin, Accounting;

6 Self-Enrichment Education Teachers 2.8% BA, Social Sciences, Applied Track; MA, Music Education

7 Medical & Clinical Laboratory Technicians

2.7%

8 Social & Human Service Assistants 2.7% Certificate, Substance Abuse and Addictions Studies; BA,

9 Captains, Mates, & Pilots of Water Vessels

2.5%

10 Registered Nurses 2.4% RN to BSN, Nursing; MS, Nursing

11 Nursing Aides, Orderlies, & Attendants

2.3%

12 Medical Assistants 2.0% Certificate, Health Care Admin 13 Fire Fighters 2.0%

14 Customer Service Representatives 2.0%

15 Elementary School Teachers, Exc

2.0% BEd, Elementary Education; MEd, Special 16 Child Care Workers 2.0% BA, Social Sciences, Early Childhood 17 Licensed Practical & Licensed

1.9% RN to BSN, Nursing 18 Vocational Educ Teachers,

1.9% Post-Bacc Certificate in Secondary

19 Heating, A/C, & Refrigeration

1.9%

20 Bus Drivers, School 1.9%




C. Metrics for the Review Period 2011-12

1. Number of Degrees and Certificates Awarded

The number of graduates for AY 2011-2012 was 32% above the average number of graduates per year from the last comprehensive review period.

Figure 2. UH Center Number of Graduates 2006-12

44

94

66 67

93 97

0

20

40

60

80

100

120

AY 2006-2007 AY 2007-2008 AY 2008-2009 AY 2009-2010 AY 2010-2011 AY 2011-2012

Number of Graduates 2006-2012 (2007-2011 Cycle Average = 73 Graduates)




2. Number of Classified, Unduplicated Student Headcount

Fall 2011 headcount increased by 3%, or 9 students, in comparison to the average headcount in the previous comprehensive review cycle.

Fall 2006 284 Fall 2007 272 Fall 2008 287 Fall 2009 306 Fall 2010 316 Total 5 year 1465 Average 5 year 293

Fall 2011 302 +/- Average 3.07% +/- Headcount 9




III. Analysis of Program

A. Significant Program Actions

1. APT Position

This position was filled in June 2011 and the incumbent in our APT position continues to progress (see Table 5). Marketing and recruiting activities have increased through regular scheduling of these activities. Pre-admissions advising and retention support activities have also increased and the positive impact of these efforts will manifest in the coming semesters.

2. Marketing and Branding Activities

We continued to produce UH Center print materials (see appendix for examples) during the 2011-2012 year. No funding from the UH System OVPPAP was available as the original budget was severely reduced and the remainder was redirected by the system towards other UH system initiatives such as “15 to Finish.”

For the 2012-13 year, the UH Center will continue with the following activities:

• web and newspaper advertising (e.g. Maui News) • informational meetings and community events • print brochure and flyer distributions • recruiting tables • social media presence (e.g. Facebook page)

3. Equipment Replacement and Technical Support Services

Due to loss of the MRTC instructional space and the need to support the UH Hilo Pharmacy program at our Center, we began re-equipping Laulima 108. The Polycom system from MRTC was transferred to this classroom, technology supportive desks were installed, and modern laptops were purchased to replace outdated equipment. The new configuration supports a broader variety of instructional and support service functions and will make for better use of this space. We also completed a partial desk furniture upgrade of Laulima 102. The new desks improve classroom utility and the ability to quickly




reconfigure and clean the room. The old furniture was very heavy, difficult to reconfigure, and was causing morale problems. We hope to complete the change out in the coming year as we did not have adequate funding to replace all the desks.

4. Intercampus Partnerships

Work continues on partnerships with UH Hilo. The Center also continues to facilitate the OSU BS in General Agriculture Degree Partnership program. Implementation of that program is underway with students currently enrolled in the BS agriculture program. This year significant progress was made with the signing of a Financial Aid Consortium Agreement.

B. Strengths and Weaknesses

1. Strength: Providing Access to Locally Unavailable Programs

The UH Center, Maui, continues to lead the UH system in terms of the number of program facilitated (36 programs), the numbers of continuing students served and the number of credentials awarded.

Synergies between the UH Center and the UHMC Education Centers continue. The Hana Education Center continues to support students in the MSW program. The Molokai Education Center enjoys continued success moving students who complete bachelor’s programs into master’s and post-baccalaureate certificate programs.

Molokai, 20 Lanai, 0

Maui, 261

Fall 2011 Students by Island

Molokai

Lanai

Maui




2. Weakness: Brand Recognition

Gains have been made and work continues on marketing and branding activities as described in section A.2. However, our survey revealed that we do not have strong, ubiquitous brand recognition yet.

IV. ACTION PLAN

A. Plans for 2012-13

For the 2012-13 academic year, the primary UH Center goals are to continue planning, support services, and marketing/recruiting events as follows:

• Continue working with counseling department to improve the student

transfer rate into UH Center facilitated programs.

• Develop stronger connections to outreach communities by working with UHMC Education Center coordinators.

• Expand social media campaigns to include Twitter and Google Plus.

• Increase the number of public and campus-based information tables.

• Develop and regularly assess a master calendar for workshops and presentations.

• Create more story-type digital content for incorporation into website, social media, print, and marketing events.

• Continue developing program assessment processes and integrate the information from assessment into our program planning.

• Continue training APT staff.

• Update webpage regularly to include more information and support services information for current University Center students.

• Develop more video streaming marketing segments for UH Center website.




• Continue replacement of outdated equipment and equipment beyond economical repair (e.g. Laulima 102 and 108).

• Continue working with UH System offices to obtain system-wide access to

data regarding distance learning students at our site to improve our tracking and student support efforts.

B. Budget for 2012-13

Basic operational support activities, marketing, recruitment, and urgent equipment replacement activities are planned and budgeted for the 2012- 13 year.




APPENDIX A

Spring 2012 UH Center Commencement

Documents




SPRING 2012 COMMENCEMENT LISTING




COMMENCEMENT PHOTOS

Graduation Candidates

Graduation Candidates




After Ceremony Congratulations

After Ceremony Congratulations




APPENDIX B Other Supporting Documents




UH Center Review Committee Commendations and Recommendations




UH Center Maui News Ads

(16 week Ad Series in The Maui News and The Maui Scene – two example ads follow)




Maui Family Magazine Article




(Sample Responses from Summer 2012-Fall 2012

Graduate Satisfaction Survey)




Score of 6 = 42% of responses so far



N= 12 as of 11/02/12 (survey still in progress); Census = 36