unit 204 exercises

8/10/2019 Unit 204 Exercises

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Exercises: Unit 204

Introduction to duty of care in

health, social care or children’s and

young people’s settings

Outcome 1: Understand the implications of duty of

care

Outcome 11

1. In your own words explain what the term ‘duty of care’ means toyou in your professional role



Outcome 12

!ead the follo"ing #o$ description for a care "or%er, and

then ans"er the &uestions $elo":

'o$ role

1. To encourage maximum independence by helping serviceusers to meet their own needs wherever possible.

2. To attend to personal hygiene needs of service users, suchas toileting, washing, bathing, and emptying commodes orcatheter bags as necessary.

. To support service users to ta!e part in activities.

". To help service users with feeding, wal!ing, dressing and anyother areas of day to day life where they may need support.

#. To respond to calls as re$uired.

%. To wor! with other professionals.

&. To record wor! activities clearly, accurately and using thecorrect forms.

'. To prepare and serve food.

(. To administer medication under the guidance of a seniormember of sta).

1*. To help with moving and handling service users+always as part of a pair.

11. To accompany service users on trips or visits.

12. To support service users to ma!e choices and retainindependence.

1. To maintain the dignity of service users.

1". To ensure that information received as part of the wor!role remains con-dential.

1#. To !eep up to date with practice changes in socialcare.

1%. To report any concerns to a senior person at once.



#. hy might it be negligent to wait until the following daybefore reporting something of concern/

%. hy do you have a duty of care to record your actionsclearly, accurately and on the correct forms/

&. Identify four actions that would be examples of a breach ofyour duty of care/



Outcome 2: Understand support a(aila$le for

addressing dilemmas that may arise a$out duty of

careOutcome 21

1. ave you ever been as!ed to underta!e a tas! that wasn’t in your 0ob description or did not follow the agreed ris! assessment orpolicyprocedure/ hat did you do about it and why/ 3emember toinclude the rights of the individuals you wor! with in your answer.

4r at!ins has dementia and lives in a home where you are a care

wor!er.

4r at!ins loves to wal! outside, but will sometimes leave the

grounds and has on occasions needed to be returned by the police. e

is not safe alone as he forgets where he lives. There are 22 other

people living in the home and usually there are -ve members of sta).

2. 5hould 4r at!ins be prevented from leaving the home/

. 5hould a member of sta) always accompany 4r at!ins whenhe goes out/



Outcome 22

)iscuss the follo"ing four points "ith your colleagues or

assessor

• Is every action you ta!e safe/

•Is every decision you ma!e sensible/

• ave you ever ta!en a ris! with your safety/

• ave you ever ta!en a ris! with a relationship/

8xplain where you can get support and advice about how to resolvedilemmas.



)iscuss the follo"ing points "ith your colleagues or

assessor

• hat are your feelings about complaints/

• ow would you feel if someone made a complaint about yourwor!/

• hat do you thin! individuals should and should not be ableto complain about/

ctions

• ind out ho" the regulatory $ody for your "or% settingdeals "ithcomplaints

• 3a%e some notes a$out your role and responsi$ility inthe complaints process



• hin% a$out a time "hen you ha(e made a complaint or"anted to complain

o

hat did it feel li!e/o hat did you want to happen/o ow did you feel about the person who responded to your

complaint/

• 5hat might a ser(ice user feel li%e if they ha(e tocomplain.

o hat might they be worried about/o ow might they behave/

• 5hat could you do to reassure them. 5hat "ould /O$e helpful.

unit 204 exercises

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