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Unified Contact/ Call Center Solution

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A highly reliable and robust Unified Contact Center Solution offering Multi-channel interactions via Video, Voice, Chat, Email, SMS & Social Media.

Our highly efficient CTI and ACD make our call center software product extremely scalable, while keeping the vital parameters well within limits. Options for high availability and redundancy make the product truly enterprise class. Multi-level self-service IVR with option for TTS, speech recognition, integration with database/ 3rd party database, & Screen Pop up are some of the salient call center software features. For outbound we provide a very powerful lead management tool, predictive/ progressive/ power/ preview dialing call center solutions. Option for best of breed Advance Dialing logic and Automatic Outbound Dialing are the added advantage.

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Email Management • Along with voice calls, email communication is the next big thing

for contact centers

• Our EMS Solution can handle very large volumes of emails

• Emails can be routed based on Skills/ Round Robin/ Equal Distribution/ Subject Based/ Sender ID Based/ Supervisor Assisted Email Routing

• Ticket Generation

• Auto reply to customers

• SLA Management

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Chat • Chat is being used extensively by end users for instant

communication

• Our Chat module integrates with client’s website

• Chat can be routed based on Skills/ Round Robin/ Equal Distribution/ Subject Based/ Sender ID Based/ Supervisor Assisted Email Routing

• Ticket Generation

• Auto reply to customers with templates

• Online/ Offline Support

• SLA Management

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Social Media1. Integration with companies official Facebook’s Timeline

2. COMMENT on POST (Timeline) shall be popped-up to Agent

3. Option for agent to reply on COMMENT

4. Post back agent’s comment on Facebook Timeline Section

5. Facebook/ Twitter plug-in is used to feed Posts/ Tweets into the ACD.

6. ACD routes the communications to the skilled agent

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Mobile Client• Downloadable from Google Play Store

• Supports Android Mobile/ Tablets

• Wi-Fi/ 4G for Data

• Calls can be patched to mobile Agents over GSM/ PSTN/ SIP

• Access to Mobile CRM

• Option for dispositions and closing the call

• Individual Dashboard

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Website: www.teckinfo.comEmail: info@teckinfo.com

Telephone: +91 11 49605577 / 88