uk power networks 27 june 2013 · quarter 2 update 27 june 2013 . dg electricity generation webpage...

Distributed Generation – Customer Experience Workshop

UK Power Networks – 27 June 2013

Welcome and introductions

Steve Halsey

Distributed Generation Development Manager

2011. UK Power Networks. All rights reserved

Safety and Housekeeping

• No planned fire alarms

• Toilets

• Mobile phones

• Emergency exits

• Fire assembly point

3


Security and Fire Instructions

Expand Suite, 2nd Floor, Prospero House

If the fire alarm is heard please follow the red arrows to the

ground floor. When you exit the building turn left onto Avon

Place and assemble on Swan Street.

Secondary Primary


Introductions

Mark Adolphus Director of Connections

Steve Bradley Head of Major Connections

Steve Halsey DG Development Manager

Steve Carlow Major Connections Manager South East

Steve Foster Major Connections Manager London

Kellie Payne DG Business Analyst

Gary Marjoram Business Operations Team Manager

Chris Potter Real Time Systems Engineer

Jim Allen Ex-Head of Connections EoN/Director

Nick Heyward Commercial Manager

Craig Jones Competition Development Analyst

Sotiris Georgiopoulos FPP Project Director

David Boyer Solution Design FPP

Alasdair Wilcock Head of Projects

Steve Mockford Head of Engineering Standards

Bob Lincoln Plan Provision Team Leader

5


Agenda

6

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00

Welcome & introduction s SH Setting the scene MA SIP update and workshop feedback SH The future SC/SF/GM Tea & Coffee break Combined quotes CJ DG mapping solution CP Lunch Outside looking in JA Future Networks - Battery Storage NH Q&A SB Closing SB

Setting the Scene

Mark Adolphus Director of Connections


Setting the Scene - Our objectives for today

• To provide an update on issues from our last workshop

• To share with you our Service Improvement Plan

• To hear from you: your feedback, your perspectives, your

suggestions

• To get your input for our action plan moving forward

• To share with you our view of the market – is it correct?

8


Agenda

9

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Service Improvement Plan - Update and previous workshop feedback

Steve Halsey


Issues/questions from last workshop

Issue Update

Surgeries – inform customers what to bring

Completed

Can we speed up processing Segmentation/surgeries

Acceptance payments Staged payment process – July 2013

DUoS charges required at time of CAPEX quote

Solution in place – August 2013

EPN map – boundaries blurred – data sheet

DG mapping solution

Delay in PM contacting customer Explicit target times in place but welcome feedback

Interaction with other DNOs Continues – 2 stage application process

LTDS background detail poor Still working with OS to identify way forward

Process to allow visibility of other customers

Not possible 11


Staged Payments for DG

• Now applies to projects <£250K

– where the connection charge is less than £250k and requires

network construction UKPN will offer the applicant a staged

payment option allowing the applicant to make full payment of the

quotation in two stages:

• Initial Payment: A deposit of the lesser of £50k or the total

Connection Charge, however only the A&D charge + legal costs

of obtaining wayleaves/leases/easements element will be non-

refundable.

• Final Payment: The payment in full of the Connection Charge

balance (i.e. less an Initial Payment) within 12 months from date

of Initial Payment

• Applicable to all new Quotations from 1July

NOTE: THIS SLIDE ADDED TO PROVIDE CLARITY FOLLOWING

CUSTOMER EXPERIENCE WORKSHOP

13

Distributed Generation Service Improvement Plan 1

2012 2013 2014 Q4 Q1 Q2 Q3 Q4 Q1

Communicating project ownership

O N D J F M A M J J A S O N D J F M

Standardise witness testing charges

Customer reporting/self service*

Design Standards publication

Website content/structure/functionality improvement

Public access to Network Diagrams

Review Individual/team targets to align with service improvements

EPN Capacity maps

Simplify Offer documentation

SPN Capacity maps

Surgeries

ACCESS TO INFORMATION

APPLICATION PROCESS

TRANSPARENCY OF COSTS

Q&A capability

Additional resources to shorten timescales

UKPN workshop

DG fora

Review

12

13

14

1

2

3

4

5

6

7

8

9

10

STATUS

COMPLETE

ON-GOING

PART COMPLETE 2

COMPLETE

COMPLETE

COMPLETE 3

COMPLETE

COMPLETE

COMPLETE

1 MTH DELAY 1

COMPLETE

COMPLETE

NOT YET DUE

1 IT issues have been more challenging than anticipated 2 Interim Guidance Document published to be replaced by new standards when available 3 Initial improvements made – On-going area of review * Key UKPN dependency – delivery is being encompassed within a wider business transformation programme.

Quarter 2 Update 27 June 2013

DG Electricity Generation Webpage

• We have requested a new button “DG distribution list”

where customers can contact us requesting to be added

to the updates list.

Changing text to Service

Improvement Plan

Dates for surgeries until

December are now

published

14


Electricity Generation web page

Aug Sep Oct Nov Dec Jan Feb Mar Apr May

DG 518 469 641 600 396 670 1,329 1,358 1,327 1,396

0

200

400

600

800

1,000

1,200

1,400

1,600

Electricity Generation web page visits

Electricity Generation web page updates

• Customer Experience Workshop dates added

• Links to:

• G81 library

• Long Term Development Statement

15

16


2012 2013 2014 Q4 Q1 Q2 Q3 Q4 Q1









EPN Capacity maps


SPN Capacity maps

Surgeries


APPLICATION PROCESS


Q&A capability


UKPN workshop

DG fora

Review

12

13

14

1

2

3

4

5

6

7

8

9

10

STATUS

COMPLETE

ON-GOING

PART COMPLETE 2

COMPLETE

COMPLETE

COMPLETE 3

COMPLETE

COMPLETE

COMPLETE

1 MTH DELAY 1

COMPLETE

COMPLETE

NOT YET DUE




Heat maps – East of England

17


Heat maps – South east

18

19


2012 2013 2014 Q4 Q1 Q2 Q3 Q4 Q1









EPN Capacity maps


SPN Capacity maps

Surgeries


APPLICATION PROCESS


Q&A capability


UKPN workshop

DG fora

Review

12

13

14

1

2

3

4

5

6

7

8

9

10

STATUS

COMPLETE

ON-GOING

PART COMPLETE 2

COMPLETE

COMPLETE

COMPLETE 3

COMPLETE

COMPLETE

COMPLETE

1 MTH DELAY 1

COMPLETE

COMPLETE

NOT YET DUE




Achievements - Surgeries

6 DG Surgeries in April and May.

The feedback we have received has been positive and

overall the customers who have attended have saved

time. 57

30

27

EPN April

ProjectsDiscussed

ProjectsSubmitted

ProjectsTerminated

53

21

32

SPN May

ProjectsDiscussed

ProjectsSubmitted

ProjectsTerminated

More guidance on what we should bring with us

Provide us with substation co ordinates

We cannot emphasise enough how useful this session was. Thank you to all of the team for their help

What we need to do

Line positions overlaid on Google for EPN

Session length should be longer

EPN session should be held in London

The session was very useful

Praise

20

The Surgery effect!

21

0

50

100

150

200

250

300

350

JAN FEB MAR APR MAY

EPN ENQUIRIES SUBMITTED TO PG

TOTAL POTENTIAL ENQUIRIES

TOTAL SUBMITTED AFTER SURGERY

SPN ENQUIRIES SUBMITTED TO PG

TOTAL POTENTIAL ENQUIRIES

TOTAL SUBMITTED AFTER SURGERY

22


2012 2013 2014 Q4 Q1 Q2 Q3 Q4 Q1









EPN Capacity maps


SPN Capacity maps

Surgeries


APPLICATION PROCESS


Q&A capability


UKPN workshop

DG fora

Review

12

13

14

1

2

3

4

5

6

7

8

9

10

STATUS

COMPLETE

ON-GOING

PART COMPLETE 2

COMPLETE

COMPLETE

COMPLETE 3

COMPLETE

COMPLETE

COMPLETE

1 MTH DELAY 1

COMPLETE

COMPLETE

NOT YET DUE




Recruitment 2013

East of England

• 1 Business support

• 2 Project Managers

South East

• 1 Project manager

Engineering Design

• 1 lead electrical engineer

• 1 electrical engineer

• 1 lead civil engineer

• 2 civil engineers

• 1 overhead lines engineer

Infrastructure Planning

• 1 planner

Capital Programme

• 1 Senior Project Manager

• 2 Project Managers

• 1 Project Support

Engineering Standards

• 3 Auditors

+ outstanding vacancies

……and it will remain under

review

23

24

Work management visibility

Develop DG awareness material /training (UKPN employees)

2012 2013 2014

O N D J F M A M J J A S O N D J F M Q4 Q1 Q2 Q3 Q4 Q1


TECHNICAL ISSUES

NETWORK TRANSMISSION

ISSUES

Introduce weekly teleconference to discuss project delivery

Identify opportunities to lead/input to industry groups

Review Design tools

Maximise FPP opportunities

Early engagement with customers to discuss project viability

Create outstanding Design Std Documents

Active network management

Dynamic line ratings

Advanced protection schemes

Quadrature booster t/x’s

UKPN workshop

DG fora

Review

15

18

19

20

17

16

21

22

COMPLETE

COMPLETE

ON GOING 6

COMPLETE

COMPLETE

COMPLETE 4

DELAYED 5

COMPLETE

STATUS

4 Front line staff trained – more training planned 5 Interim Guidance document published – standards being finalised but can only be released as an entire suite 6 2 FPP stakeholder knowledge dissemination sessions held at IET – industry wide stakeholders present.


Review design tools

• Two stage approach

–Data reconciliation

• Harmonisation HV design tool

• Remove geographical uniqueness

–Strategic solution

• Full review of current methodologies/technologies

• Now – applications on loan

• Crystal ball gazing

•

25

26



2012 2013 2014



TECHNICAL ISSUES


ISSUES



Review Design tools








UKPN workshop

DG fora

Review

15

18

19

20

17

16

21

22

COMPLETE

COMPLETE

ON GOING 6

COMPLETE

COMPLETE

COMPLETE 4

DELAYED 5

COMPLETE

STATUS



27

Interim Guidance Document

Entire suite of

documents to replace

this by end of July 2013

28



2012 2013 2014



TECHNICAL ISSUES


ISSUES



Review Design tools








UKPN workshop

DG fora

Review

15

18

19

20

17

16

21

22

COMPLETE

COMPLETE

ON GOING 6

COMPLETE

COMPLETE

COMPLETE 4

DELAYED 5

COMPLETE

STATUS



Flexible Plug & Play

• 1st Project (7.2MW – 33kV) accepted their FPP connection offer (CiC).

• This project will rely on both use of Active Network Management and Dynamic Line

Rating technologies, making it the first connection of its kind for UK Power

Networks (and to a certain extent the UK) and is planned for energisation in summer

2014. This is the first of the acceptances, we are in final talks and we hope to sign

up two other projects (additional 11.5MW of wind capacity) by the end of August

2013.

• The use of smart grid technologies and the introduction of an “interruptible” export

connection will deliver substantial savings on sole use assets when compared with

the traditional Business-as-Usual connection offer for this specific customer and allow

them to connect to a constrained part of our network.

29

30

Develop & implement segmentation strategy

Develop DG best customer service operating model*

2012 2013 2014



CUSTOMER SERVICE/DNO BEHAVIOUR

STAKEHOLDER ENGAGEMENT

Introduce convertible quotes

Develop best practice and standardise processes

Review Op Model/Service Imp Plan

Define SLA’s for best practice

Deliver DG training (UKPN employees)

BMCS survey

Newsletters

DG WS2 DG WS3 DG WS4 DG WS5 DG Work Shop1

Improve witness testing response times

UKPN workshop

DG fora

Review

31

30

32

33

23

24

25

26

27

28

29

COMPLETE

COMPLETE

NOT YET DUE

ON GOING

WS2 COMPLETE

COMPLETE

TRIAL COMPLETE

COMPLETE

COMPLETE

IN PROGRESS

IN PROGRESS

STATUS

* Key UKPN dependency – delivery is being encompassed within a wider business transformation programme.


Segmentation strategy

• <250kW enquiries in EPN and SPN are being handled

by Projects teams – this commenced on 3 June.

• The 250kW to 1MW enquiries for EPN being handled by

Projects teams from 24 June.

• The 250kW to 1MW enquiries for SPN date to be agreed

• All enquiries >50kW are still being handled by Major

Connections in LPN.

31

32

Develop & implement segmentation strategy

Develop DG best customer service operating model*

2012 2013 2014



CUSTOMER SERVICE/DNO BEHAVIOUR

STAKEHOLDER ENGAGEMENT

Introduce convertible quotes

Develop best practice and standardise processes

Review Op Model/Service Imp Plan

Define SLA’s for best practice

Deliver DG training (UKPN employees)

BMCS survey

Newsletters

DG WS2 DG WS3 DG WS4 DG WS5 DG Work Shop1

Improve witness testing response times

UKPN workshop

DG fora

Review

31

30

32

33

23

24

25

26

27

28

29

COMPLETE

COMPLETE

NOT YET DUE

ON GOING

WS2 COMPLETE

COMPLETE

TRIAL COMPLETE

COMPLETE

COMPLETE

IN PROGRESS

IN PROGRESS

STATUS

* Key UKPN dependency – delivery is being encompassed within a wider business transformation programme.


What does best practice look like?

• Early engagement – surgeries

• Post application acknowledgement

• On-going engagement – project updates/viability

• No geographic variations

• 2 stage application process - Feasibility studies

• Improved information provision

• Review of cancelled schemes

• Improved turnaround times

• Improved acceptance to quote ratio

• Post quote call

• Data accuracy – improved Co. wide information management

• DNO collaboration – issues log

• Your views? – next session

33

2011. UK Power Networks. All rights reserved 34

Collaboration with DNOs – Standardised Service Improvement Plan Issue Suggestions Suggested

approach

Customer service monitor customer satisfaction - BMCS

checklist of what customers can expect – (refinement of

DG Connection Guides)

account managers – do we have/need them

recruitment of non-technical support – volume

growth/capability

Collaborate

Collaborate

Share approach

Share approach

Application process iterative process – convertible quotes/surgeries*

database of turbine specs

option for extension of validity - exists

contestable works part of same application – * as above

Share approach

Collaborate

Share approach

Share approach

Information provision information on LV network, voltage issues, and plans Share approach

Technical innovation collation and roll-out (Benefits from LCNF

projects)

safeguards against unnecessary works – interface CB’s

consistency in standards interpretation - reinforce

use of legacy projects and strategic developments

Collaborate

Share approach

Share approach

Share approach

Charging fair deposit – payment schedules

itemised breakdown of costs, incl. contestable

application fee – development of a collective case for

upfront A&D charges

Share approach

Share approach

Collaborate

Choice address barriers to competition – competition test Share approach

Feedback risk-free appeals process – DG customer specific

customer feedback seminars

issues log – also to capture new Industry wide issues

Share approach

Collaborate

Collaborate


Agenda

35

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


The Future

Steve Carlow, Steve Foster, Gary Marjoram


Looking back -

the last three years and where we are today

37


DG Enquiries – 3 year comparison - EPN

Source SAP

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

EPN 2013 102 151 177 197 286

EPN 2012 44 48 59 27 58 94 90 137 99 90 106 75

EPN 2011 70 79 57 137 85 121 126 110 160 108 118 47

0

50

100

150

200

250

300

350 EPN Enquires to date


DG Enquiries – 3 year comparison - LPN


LPN 2013 14 9 5 5 12

LPN 2012 22 36 31 20 19 26 26 21 24 9 7 4

LPN 2011 12 12 14 16 19 21 22 16 16 29 51 33

0

10

20

30

40

50

60 LPN Enquires to date

39


DG Enquiries – 3 year comparison - SPN


SPN 2013 21 40 55 67 57

SPN 2012 21 10 18 14 12 16 23 16 29 27 40 31

SPN 2011 12 12 14 16 19 21 22 16 16 29 51 33

0

10

20

30

40

50

60

70

80 SPN Enquires to date

40


The Future????

1. What is it going to look like in six months from now, twelve months from now?

– If 1 ROC per MW is introduced. What about no ROCs support at all.

– Impacts on the industry of the “anti-dumping” duty at 11% potentially rising to 45%

2. Are we going to see a “gold rush” prior to the next proposed changes in tariffs?

3. What is current break even cost per MW for each developer (do they all use the same

figure)?

4. Would you consider paying network pre-conditioning works to avoid outage

constraints ahead of planning permission?

5. What use have you made of the heat-map?

6. Best practice/format for surgeries?

7. What does best practice look like?

42


Agenda

43

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00



Tea and Coffee break

44


Agenda

45

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:00 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Combined Quotes (Convertible quotes) Craig Jones


Combined Quote (1)

•Highlights the customer’s option to use the services of an ICP to carry out any

contestable works

•Provides two separate quotes in a single document:

– a “bundled” quote; where UKPN (or its contractors) do all of the work for

the customer

– a “DNO Works” quote; where the customer will appoint an ICP to carry

out any contestable works and UKPN carry out the non-contestable

works only (paid for by the ICP)

•Therefore:

– If the customer opts to use an ICP they will already have the DNO

Works quote that can be accepted by their appointed ICP, potentially

cutting down the overall time for the work to be completed for the end

customer

– Competition is genuinely promoted

47


Combined Quote (2)

• A trial was set up in Sussex in November 2012 and is due to be started in

selected areas of EPN and LPN later this year

• We are taking “lessons learned” from the Sussex trial and are now

developing the process and quote letter further, ready for widespread roll-

out

48


Agenda

49

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


UK Power Networks Google Maps Asset Data Visualisation

Chris Potter


Current Issues / Challenges

• GIS data for EPN is raster based. A project to convert to

a vector format is in progress, but not yet complete

• Data exists in Ellipse for poles, but is difficult to trace out

circuits

• The business requires circuit based mapping for several

purposes including data provision to third parties

• Not all assets are mapped into ENMAC/PowerOn

• Data in ENMAC/PowerOn is manually entered


How do we get to where we should be?

• Cleanse data within ENMAC/PowerOn so that it has as

few errors as possible

• Create a process for retrieving sequential circuit data

from the system

• Convert that data to a mapping format

• Work out how to host the data to both internal and

external customers


Progress to date

• Program written to trace out circuits from

ENMAC/PowerOn

• Opted for Google Earth as initial format to publish results

• PL/SQL package created to take trace data and convert

it to KML (Keyhole Markup Language) for use in Google

Earth.

• Test run of all 11kV circuits in Ipswich complete and

mapped.


Initial Results – EPN Primary/Grid Sites


Initial Results – Site Info Windows


Initial Results - EPN Primary & Grid Sites

• Map works how you would expect Google Maps to

function

• Primary & Grid Site markers are interactive

• Info window can be populated with additional information

retrieved from various sources

• Converted easting and northing reference is accurate to

4 metres, although underlying data may require further

validation and cleansing


Initial Results – Ipswich 11kV Circuits


Initial Results – Circuit Info Windows


Initial Results – Ipswich 11kV Circuits

• Circuit paths traced out

• Point to point data, not actual cable path. Any point on

the circuit which has geographic coordinates is used as

a waypoint for the vector

• White markers indicate secondary substations and again

are interactive

• Info window is currently populated with site name and

rating, but any data can be populated here. Links to HV

and LV diagrams etc.


Initial Results – Street View


Initial Results – Street View

• Normal functionality of Google Earth is available to all

maps

• Paths appear in street view

• Markers can potentially be added to street view also


Initial Results – Ipswich Overview


Future Enhancements

• Displaying circuit load information and additional

capacity

• Look into pole/tower data from Ellipse and the potential

of mapping this also

• Different line style, line height for OH and UG lines

• Port existing maps to Google Maps JS API for web

access enabling multi platform compatibility

• Improve user interface


Current Concerns/Issues

• Google Earth KML option free to use, but terms and

conditions allow Google visibility to our data

• Google Maps JS API requires a license to use

Communications with Google have started and are on-

going

• Security: We are working with a number of stakeholders,

including CPNI, to ensure any concerns regarding

placing this detailed geospatial substation data in the

public domain are properly considered and managed.


Questions & Answers

• Any questions or suggestions for future enhancements?


Agenda

66

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00

Welcome & introduction s SH Setting the scene MA SIP update and workshop feedback SH The future JV/SC/SF/GM Tea & Coffee break Combined quotes CJ DG mapping solution CP Lunch Outside looking in JA Future Networks - Battery Storage NH Q&A SB Closing SB


Lunch and networking


Agenda

68

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13.15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Outside looking in

Jim Allen

Green Energy Networks are independent experts in connecting renewable energies

GRID CONNECTIONS

Experts in renewable energy grid connections from initial feasibility to electricity infrastructure delivery, grid design and project management ‘know-how’. Working with industrial, commercial businesses and property developers, providing renewable energy project financial mapping and assessments.

DECENTRALISED ENERGY

Independent network consultants with unique technical and policy know-how in future networks and distributed generation enabling the take-up of low carbon and renewable energy. Providing renewable energy project management expertise and access to SMART grid ready technologies for the business and the home.

ENERGY PPA

Energy Purchase Power Agreement negotiations with Energy Retail Suppliers to obtain the best deal and set of incentives for green generators connecting and exporting to the grid. We encourage customers to buy their energy from dedicated Green Energy Suppliers, carbon off-setting, saving costs and carbon.

DG Customer Experience

• All DNOs quote the last day as their target which is not in the spirit of the GSOPs and all DNO’s manage the start/stop clock to the last GSOP day

• Some DNOs attempt to downgrade our formal complaint to just an enquiry to avoid reporting complaints

• Many DNOs have different offices within their own region and have different approaches to policy, processing of applications and even charging methodologies for S15 / S16 requests

• Little progress is being made in providing information to generation customers on connection capacities at all voltages

• Many DNOs do to formally acknowledge receipt of applications for connection, informing the applicant of the job reference number and the person responsible for handling their application

• There are different approaches to charging for generation outlines compared to that of normal outlines for load connections

• The new guarantees obligated DNOs to provide much more of a detailed breakdown of their charging structure for the connection work, in reality we are as yet to see this detail provided by the DNOs

71

Inside Looking Out • What did we think the customer wanted and how did we deliver against expectations?

• Set aspiration target to exceed timescales and become the best

• Use customer feedback to provide insight into customer requirements

• Team help design new SAP WMS and processes to improve performance

• Circulated customer feedback regularly through team brief to teams and used score to determine impact of remedial actions and provide proof of improvement and also shared across individual team to create competitive environment and shared learning

• Target team leaders and individuals through yearly review (achieving my potential)against improvement areas

• Circulate daily workload - inform teams of workload, set aspiration/target for the day - drive performance through team leaders

• Set up daily rosta for customer queries and enquiries across teams to provide point of contact

• Call / send customer e-mail when job is allocated and set up for processing with contact details

• Web site improvements testing with critical customer friends

• Monthly NPS surveys of end to end experience driving improvements in customer service

72

Outside Looking In

• No up-front communication route to discuss tentative projects - must fill in application form before anyone will speak with you, budget or formal offer and even then not guaranteed.

• Where numbers are supplied DNO rarely call back if message is left

• Goes into "black hole" no information as to who is dealing with a job or where a job is in the process or time to complete

• All DNOs run blocked number calls so it's not easy to call back if a call is missed since few leave a message for return calls

• All jobs we have experience with so far run almost to the end of if not the last day of GSOP quote time

• Information provided at budget stage is sketchy (that's generous) and few DNOs provide a summary of assumptions made in generating the price and NO plan! Budgets have to be better since a customer needs the information for the basis of investment viability on generation projects and can't submit a formal application unless POC voltage is known

• Generally if and when you get through to the "man who can" they can be quite helpful but are often not interested after the quotation has been produced

73

Network Processes

Network information

Capacity Availability

Budget Estimate

Formal Offer

Problems in getting your grid connection approval

•INCONSISTENT PROCESSES.

•INCOSISTENT INFORMATION REQUESTS

• DIFFERENT CHARGING PRACTISES

•NO ROUTE FOR FORMAL DISCUSSION – SELF DEFEATING

•ACTIVELY DISCOURAGING APPLICATIONS

•NO USEFUL

INFORMATION ON

POTENTIAL

CAPACITIES

•NOT EASY /

IMPOSSIBLE TO

DISCUSS

REQUIREMENTS

•INFORMATION REQUESTS THAT ARE NOT RELEVANT

•STEER TOWARDS FEASIBILITY RATHER THAN BUDGET

•DIFFFERENTIATING BETWEEN CUSTOMER TYPES

•WORKING TO MAX GSOP TIME

•LIMITED COST BREAKDOWN

•NO SPLIT BETWEEN CONTESTABLE / NON CONTESTABLE WORKS

•INFORMATION

INCONSISTENCY PROJECT TO PROJECT,

OFFICE TO OFFICE

TALKING TO SOMEONE WHO CAN

HELP

LIMITED INFORMATION AND

GUIDANCE

TREATING CUSTOMERS DIFFERENTLY

TAKES TOO LONG AND PERCEIVED TO BE TOO EXPENSIVE

ISS

UE

S

PR

OB

LE

MS

What do I have

to do to get

connected?

Where are the

best connection

opportunities?

How much

could I connect

in that area?

What is the

indicative cost for

connecting this

load?

When can I get

approval to

connect and

what is the true

cost ?

CUSTOMER COMMUNICATION

74

Network Processes

Network information

Capacity Availability

Budget Estimate

Formal Offer

Getting your grid connection approval

•DNO CONNECTION GUIDES AND WEB SITES

• CHARGING METHODOLOGIES

•WHAT LOAD WOULD I WISH TO CONNECT

•CAN THE SITE SUPPORT THIS LOAD

•WHERE AND WHAT VOLTAGE IS THE LOCAL NETWORK

•LOCATION OF GENERATION STATION

•CAN I CONNECT THE LOAD

•WHAT ARE THE COSTS TO CONNECT

•DETAIL COST BREAKDWN FOR CONTESTABLE AND NON CONTESTABLE WORKS

UNDERSTAND PROCESSES OR FIND

OUT WHAT YOU NEED TO DO AND KNOW

FORM EARLY VIEW ON BEST OR WORST

CONNECTION SCENARIO

NEED TO KNOW YOUR SPECIFIC NETWORK

CONTRAINTS (IF ANY)

PROVIDES LIMITED CHECK TO ASSSESS OPTIONS /COSTS

OBTAIN FORMAL G83/G59

CONNECTION APPROVAL

ST

EP

S T

O

AP

PR

OV

AL

INF

O

NE

ED

ED

What do I have

to do to get

connected?

Where are the

best connection

opportunities?

How much

could I connect

in that area?

What is the

indicative cost for

connecting this

load?

When can I get

approval to

connect and

what is the true

cost ?

Providing information …. Contact the DNO to enquire …

75


Agenda

76

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:00 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Future Networks – Battery Storage

Nick Heyward


Smart Solutions – All flexibility has a role to play

More flexibility on the system is needed to avoid the need for significant traditional network reinforcement, which would otherwise mean higher energy costs for customers.

• Storage

• Demand-Side Response

• Additional Generation

• Active Network Management

• Interconnection

• Certainty of response

• Can provide distribution network

support

• Can provide transmission network

support/balancing • Fast, reliable response for multiple

applications (freq. regulation,

reserve)

• More easily re-locatable

• Lower-carbon

...but storage has some key advantages:

78


Storage can provide a range of applications

to support the full electricity system...

Application TSO DNO Gen. Supply/

Retail

Frequency Regulation

Power Quality improvement (voltage,

harmonics, power factor)

Smooth intermittent renewable

output – improve integration

Peak shaving – network capacity;

defer network investment.

Energy arbitrage / price optimisation.

Reducing imbalance risk

Seasonal energy storage – network

capacity, defer network investment

Beneficiary / Value Chain

Incre

ased T

imescale

79


...but no single application is typically

sufficient to justify the high capex. Beneficiary / Value Chain

Value not maximised, leaving individual business cases less viable

Application TSO DNO Gen. Supply/

Retail

Frequency Regulation

Power Quality improvement (voltage,

harmonics, power factor)

Smooth intermittent renewable

output – improve integration

Peak shaving – network capacity;

defer network investment.

Energy arbitrage / price optimisation.

Reducing imbalance risk

Seasonal energy storage – network

capacity, defer network investment

Incre

ased T

imescale

simultaneous access to a number of

markets is challenging under current UK market and regulatory frameworks.

but…


UKPN Storage Innovation Experience

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

Ofgem introduces IFI

AuraNMS and the

Hemsby ESS Tier 1 - Hemsby ESS

Bid Tier 2 - Smarter Network

Storage

Ofgem introduces LCNF

81


• 200 kW for 1 hour

• Connected at 11 kV on a NOP

• Voltage control:

– in response to local or remote

measurements.

• Power flow management:

– supply reactive power (wind-farm Q

demand),

– supply real power (thermal constraint),

– peak shaving,

– absorb real power (wind-farm generation

and reverse power flow) and

– loss minimisation.

Hemsby ESS


Smarter Network Storage

• £13.2m LCN funding awarded in Nov 2012

• £4.0m investment by UK Power Networks

• Core Aims:

– Install 6MW / 10MWh advanced lithium-ion storage system

– Demonstrate multi-purpose application of storage across full value chain

– Assess and quantify the business models for storage

– Develop novel optimisation and control systems

– Develop novel commercial arrangements to enable the shared use

Visualisation

83


0

4

8

12

16

ConventionalReinforcement

SNSProject

Cost

1st of a kindcosts

TechCost

Reduction

FutureIncomeStreams

SystemCost

Savings

Future NetMethod Cost

£m

6.2

18.7 6.7

2.2

3.8

1.9

4.0

Pathway to Benefits • Is this achievable? • What is the risk associated? • Does this provide a viable business

model for 3rd party operators/developers?

84


Upcoming Consultation

• What are the most appropriate business models for

energy storage?

• Templates for revenue and operating models

Have your say:

• Email:

[email protected]

• Visit:

www.ukpowernetworks.co.uk/internet/en/community/

85

mailto:[email protected]

mailto:[email protected]


Agenda

86

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:15 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Question and Answer Session

Steve Bradley – Head of Major Connections


Agenda

88

10:00 - 10:05 10:05 - 10:15 10:15 - 10:30 10:30 - 11:45 11:45 - 12:00 12:00 - 12:15 12:15 - 13:00 13:15 - 14:00 14:00 - 14:30 14:30 - 14:45 14:45 - 14:55 14:55 - 15:00


Closing


Next steps & close

• Review feedback from today

• Review/update plan

• More Surgeries

• Next Workshop 3 October 2013

• Collaboration with DNOs

90