uhcs_communityreport09

2 0 0 9 C o M M u n i t y r e P o r t

Carea D e C a D e o F C a r e

2

6

12

18

20

22

24

26

Leadership

Patient Care

Community Benefit

Technology

Finance

Growth

Volunteer Services

Foundation

Think for a minute about how drastically things have changed in 10 years – the World Wide Web, cellular technology, three presidents, just to name a few. We made the same reflections as we prepared this year’s report, taking a look back at our most significant accomplishments since 2000.

The Breast Health Center and mobile mammography, the Heart & Vascu-lar Institute and all-digital cath labs – who could imagine University today without these innovative, patient-focused services? It’s a Decade of Care like none other in the region. We’ll share a few of the highlights with you in the following pages.

Every day since our founding in 1818, University Hospital has made a difference in people’s lives. All of our en-deavors are guided by our mission and reflect our ongoing commitment to serve this community.

During these challenging economic times, we know that investing in our community is more important than ever. As one of the region’s largest employers, University is a major contributor to the region’s economy. We recognize that delivering quality care, prudently managing our resources and staying true to our mission will allow us to con-tinue to fulfill this important role in our community for decades to come.

Committed people make our great work possible. We deeply appreciate the patients who walk through our doors and entrust us with their health care every day. We are also grateful to the talented physicians, board members and staff who dedicate themselves to University Health Care System and work tirelessly to ensure our success. We are thankful for the generous benefactors and volunteers who support us with their monetary gifts and time.

As a result, 2009 was another successful year for University Health Care System. More patients chose us for their health care; we brought our $93.6 million renovation and expansion project to a close; our leading service lines re-ceived national acclaim; inpatient customer satisfaction exceeded the 95th percentile; and we were again named in the top 10 percent of the state’s large hospitals in clinical quality.

We continue to enhance the integration and strength of our health care system in order to bring quality health care to more and more people. We also support a wide range of activities that improve the community’s health and well-being. In 2009, our total investment for community benefit programs exceeded $21.7 million. This includes more than $18.5 million in actual cost for indigent and charity care. We hope you find the information in our 2009 Community Report beneficial, and that you feel the same pride we do. We are honored to serve this community, and are sincerely thankful for your continued support.

J. Larry Read, President/CEOUniversity Health Care System

a message from administration

2 2009 CoMMunity rePort

riCHMond CoUnty

Hospital aUtHority

Quincy L. Robertson, ChairmanJeff rey L. Foreman, Vice ChairHugh L. Hamilton Jr., SecretaryEugene F. McManusA. Bleakley Chandler Jr., M.D.James C. Sherman, M.D.William J. BadgerBetty BeardThomas E. Sizemore

University HealtH, inC.

Randolph R. Smith, M.D., ChairmanQuincy L. Robertson, SecretaryJ. Brewster GivenJames C. Sherman, M.D.Gregory L. Gay, M.D.Mac A. Bowman, M.D.William J. BadgerR. Lee Smith Jr.Levi W. Hill IVJ. Larry Read, ex offi cio

University HealtH

serviCes, inC.

R. Lee Smith Jr., ChairmanBrian J. Marks, SecretaryGerald E. MatheisRandy W. Cooper, M.D.Rev. Clyde Hill Sr.Eugene F. McManusMichael S. Holman, M.D.James W. Smith Jr.Jerry W. Howington, M.D.Hugh L. Hamilton Jr.Wyck A. Knox Jr.Thomas E. SizemoreLevi W. Hill III, Chairman EmeritusJ. Larry Read, ex offi cio

dynamiC leadersHiP

The Richmond County Hospital Authority and University Health Care System’s Governing

Boards are made up of some of the community’s most respected businesspeople who ded-

icate their time and talent to ensure patients have the highest quality care the region has

to off er. These Trustees provide excellent leadership that helps drive the hospital forward

l e a d e r s H i P

Back, left to right: Hugh L. Hamilton Jr., William J. Bad-ger, Thomas E. Sizemore, Quincy L. Robertson. Front, left to right: Eugene F. McManus, Jeff rey L. Foreman

Back, left to right: R. Lee Smith Jr., Gregory L. Gay, M.D., Quincy L. Robertson, J. Brewster Given, William J. Badger. Front, left to right: Levi W. Hill IV, Randolph R. Smith, M.D.

www.universityhealth.org 3

University extended Care

Gerald E. Matheis, ChairmanRev. Clyde Hill Sr., SecretaryR. Lee Smith Jr.James W. Smith Jr.Randy W. Cooper, M.D.Eugene F. McManusMichael S. Holman, M.D.Brian J. MarksWyck A. Knox Jr.Hugh L. Hamilton Jr.Thomas E. SizemoreJerry W. Howington, M.D.J. Larry Read, ex officio

University HealtH

resoUrCes, inC.

Levi W. Hill IV, ChairmanJeffrey L. ForemanRandolph R. Smith, M.D.Warren A. DanielRev. Clyde Hill Sr.James C. Sherman, M.D.J. Larry Read, ex officio

in a positive direction. Six members of the Authority and various Boards with 76 years of

combined service rotated off University’s boards at the end of 2009. Those trustees – Betty

Beard; Randy W. Cooper, M.D.; Warren A. Daniel; Quincy L. Robertson; Benjamin L. Rucker,

M.D.; and James W. Smith Jr. – are applauded for their legacy of leadership.

Back, left to right: Brian J. Marks, Jerry W. Howington, M.D., Thomas E. Sizemore, Randy W. Cooper, M.D., Hugh L. Hamilton Jr. Front, left to right: Eugene F. McManus, Levi W. Hill III, James W. Smith Jr.

Left to right: Levi W. Hill IV, Rev. Clyde Hill Sr., Jeffrey L. Foreman, Randolph R. Smith, M.D.


senior ManaGeMent teaM

University welcomed two new members to the senior management team this year. James R. “Jim” Davis, an Ohio health care executive with nearly 30 years of experience managing large, acute care hospitals, accepted the posi-tion of Executive Vice President and Chief Operating Offi cer. Mr. Davis’ history of championing exceptional clinical quality, operational effi ciency and patient satisfaction make him well suited for this role. Likewise, Melody Thomp-son accepted the position of Vice President of Physician Services after working successfully in strategic planning and operations with various physician practices for 18 years.

l e a d e r s H i P

J. Larry ReadPresident/Chief Executive Offi cer,University Health Care System

James R. DavisExecutive Vice President, Chief Operating Offi cer, University Health Services and Extended Care

David A. BelkoskiChief Financial Offi cer

Marilyn A. BowcuttVice President, Patient Care Services

P. A. “Pete” Brodie IIIPresident/Chief Executive Offi cer,University Health Care Foundation

Edward L. BurrVice President, Legal Aff airs/Chief Compliance Offi cer

William H. ColbertVice President, Information Systems

William L. Farr Jr., M.D.Chief Medical Offi cer

Kyle E. HowellVice President, Support and Facilities Services

Brent J. MallekVice President, Human Resources

Melody A. ThompsonVice President, Physician Services

Back, left to right: Melody A. Thompson, P. A. “Pete” Brodie III, Edward L. Burr, J. Larry Read, James R. Davis, William L. Farr Jr., M.D., Marilyn A. Bowcutt. Front, left to right: David A. Belkoski, Kyle E. Howell, William H. Colbert, Brent J. Mallek.


MediCal staff leadersHip

Neurosurgeon Gregory Oetting, M.D., served as president of University’s Medical Staff in 2009. In this role, Dr. Oetting devoted countless hours, providing leadership and guidance to facilitate physician integration and adoption of processes that en-sure patients receive evidence-based, high-quality care.

Gregory Oetting, M.D.


University ushered in 2000 like most health systems – checking equipment throughout the facilities at mid-night hoping our intense preparation for the new mil-lennium, “Y2K,” didn’t fail us. It didn’t, and it’s a good thing because 2000 launched an unprecedented de-cade of care:

n 4 million patient encountersn 215,000 inpatientsn 31,000 birthsn 711,000 Emergency Department registrationsn 1.8 million Radiology procedures

Most women who receive a breast cancer diagnosis are overcome with fear. But at University’s Breast Health

Center, Pam Anderson and the staff support women through education, treatment and recovery. It is hard to imagine the road these women took before the cen-ter’s opening in 2000. Here are a few of the other major service developments in the past decade:

n Put the fi nishing touches on the new W.G. Watson, M.D., Women’s Center

n Renovated and expanded the Emergency Depart-ment and Pediatric Emergency Department

n Opened the Stroke Unit, Palliative Care Unit, Out-patient Center and expanded the Laboratory

n Researched, developed, broke ground on and com-pleted the largest renovation and expansion proj-ect in the hospital’s history

Care tHat transCends time

P a t i e n t C a r e


In our 191st year of care, we continued to be the larg-est, most comprehensive health system in the region, with the largest patient base.

As a community not-for-profit hospital, University doesn’t pay dividends to owners or shareholders. Instead, we use the revenue in excess of expenses to advance our clinical, charitable and community outreach goals. We reinvest in areas such as medical education and training; equipment and technology; facilities to meet identified community need; and community outreach.

In 2009 we had nearly a half million patient encounters, including 21,000 inpatients, 250,000 outpatients and 73,000 emergency patients. We updated our facility to better serve patients, by expanding the Emergency De-partment, adding another dozen beds and adding staff to accommodate an increase in the volume of patients we serve. But our most impressive accomplishment of the year was opening our Heart & Vascular Institute.

This premier facility is unlike anything in the region. It has:

n all heart and vascular services together under the roof of a four-story, 188,000-square-foot Heart & Vascular Institute

n cardiac catheterization laboratories equipped with leading-edge digital diagnostics

n operating rooms just a short distance away from the cath labs

n 12,000-square-foot nationally accredited Cardio-vascular & Pulmonary Rehabilitation Center, the largest and best equipped in the area

The center allows for a more efficient delivery of care in 72 Universal Patient Rooms. These expansive suites

are equipped and staffed by nurses trained to care for patients at all levels in their recovery. They include:

n the ability to bring care to patients in one room rather than moving them from room-to-room as their medical conditions change

n transformable environments that appear homelike but contain the technology needed for critical care

n family zones, allowing family members to take an active part in the healing process

n beds that transform into chairs and can be rolled into other areas, even the bathroom

n bar-coding technology to help ensure medication accuracy and bedside computerization to increase charting efficiency

n technology that integrates patient communication, education and entertainment


n Cancer Services Outstanding Achievement Award. This award from the American College of Surgeons Commission on Cancer recognizes cancer programs that strive for excellence in providing quality care to cancer patients. University was the only facility in Georgia to be acknowledged with this award in 2009.

n Breast Health Center Accreditation. In 2009, University was the only nationally accredited breast health center in the CSRA and only the sec-ond one in the state.

n Chest Pain Center Accreditation. University received full Cycle II Accreditation with Percutaneous Coronary Intervention (PCI) from the Accreditation Review Committee of the Society of Chest Pain Centers.

n Cardiac Rehab Accreditation. University Hospital’s Cardiac Rehabilitation certifi cation by the American Association of Cardiovascular and Pulmonary Reha-bilitation means the program has “met the strict stan-dards” of the association and is dedicated to provid-ing the gold-standard of care for its cardiac patients.

n Magnet Award. University remains the only hos-pital in the CSRA to receive the highest commen-

dation available for nursing excellence from the American Nurses Credentialing Center.

otHer notable aWards tHis year:

n Consumer Choice Award. University was named the Consumer’s Choice for overall quality and image for the 11th year in a row by the National Research Cor-poration. University also ranked fi rst over all other hospitals in the CSRA in 27 out of 35 categories.

n Medal of Honor for Organ Donation from the De-partment of Health and Human Services for suc-cess in increasing the number of organs available for transplantation

n Preston Blanchard Outstanding Partner in Education Award from the Columbia County Board of Education

n Trustee of the Year Award to Brandon Wilde Board Chair Tom Dozier

n Metro Spirit newspaper “Best Hospital”

n Three Aster Awards for national advertising excel-lence, scoring in the top 5 percent of health care advertising in the country

a HigHer level of Care

The constant desire and dedication of our employees, Medical Staff and Board

of Trustees to provide clinical excellence to the people we serve has culminated

in numerous awards and recognition. All of these represent the gold-standard

of care today, awarded by independent accrediting organizations. To receive

these awards, the hospital and staff must undergo rigorous on-site evaluations

and demonstrate documented, commendable levels of leadership, data man-

agement, clinical excellence, community outreach and quality improvement.



in 2009, university was the only nationally aCCreDiteD Breast health Center in the Csra anD only the seConD one in the state.


Since 2000, University has voluntarily reported process-es that are documented to improve care. The Health Ser-vices Board of Trustees took an unprecedented interest in these measures and set a goal for the hospital to rank consistently in the top 10 percent of the nation’s hospi-tals and to be fully “transparent.”

As a result, we created our own quality pages on our consumer Web site, expanded the indicators, made the explanations “patient friendly,” added patient testimo-nials and compared ourselves to hospitals nationally, as well as other local hospitals.

Quality improvement committee members combine their expertise to identify and analyze quality issues and pro-pose solutions that are implemented once proven eff ective. Among the most eff ective have been the incorporation of “core bundles,” or a series of treatments or activities that play a signifi cant role in the patient’s recovery when per-formed routinely. For example, adherence to “core bundle” measures resulted in University going 301 adult patient days in 2009 without a single occurrence of ventilator-as-sociated pneumonia – a success virtually unheard of.

A multi-disciplinary Medical Emergency Team was de-veloped to respond rapidly when a patient shows signs of distress. This rapid response initiative has contrib-

uted signifi cantly to improving patients’ recovery. Hav-ing Hospitalists and Intensivists in the hospital around the clock has also made a signifi cant impact on quality of care. Computerized Provider Order Entry, which is known for increasing safety and accuracy in patient care, was introduced in the Emergency Department, and there are aggressive plans to expand it system-wide in 2011.

Here are some of the notable quality recognitions of the past decade:

n Ranked Number 1 in patient care quality by the Georgia Medical Care Foundation among the state’s 28 hospitals with more than 300 beds

n Asked by the Georgia Hospital Association to lead an initiative to improve care in Georgia’s hospitals

n Selected as a Mentor Hospital by the Institute of Healthcare Improvement

n Named a Blue Distinction Provider for Cardiac Care by the Blue Cross Blue Shield Association

n Recognized on the Partnership for Health and Ac-countability Honor Roll for treatment of heart at-tack, heart failure and pneumonia

UnQUestionaBle QUality, safetyand Patient satisfaCtionThe advances in clinical quality this decade have made a remarkable diff erence in

patient care. We put patients fi rst – that is the foundation of our culture and our

infrastructure supports it. Many of the initiatives we have implemented serve as

models for the health care industry today.



n Earned VHA state and national “Leadership” and “Best Practice” awards for treating congestive heart failure, reducing blood stream infections and supporting community clinics

n Received two first place Georgia Hospital Associa-tion Process Excellence Awards for treatment of pneumonia and sepsis

When patients leave our facilities, we want them to feel like their needs have been met and that they would not only return to University for their care, but would rec-ommend our services. University’s satisfaction scores for inpatients consistently rank in the top 10 percent of hos-pitals in the country. To ensure we continue to improve our service, hospital leaders make daily rounds through units troubleshooting and talking to our patients. Our goal is for all of our patients to “Insist on University.”


indiGent and CHarity Care

In 2009, University Health Care System provided more than $18.5 million in indigent and charity care. These costs include the following:

n $10,000,316 for inpatient and outpatient services for indigent patients. This includes Project Access, which University helped develop in 2002 with the Richmond County Medical Society to care for Richmond and Co-lumbia County indigent patients. University continues to be Augusta’s largest hospital contributor of funds and services to this organization.

n $1,605,194 to help support community clinics such as the Lamar Medical Center, Belle Terrace Health and Wellness Center, Christ Community Clinic, St. Vincent DePaul and the new Harrisburg Family Healthcare Clinic. In 10 years, University has contributed more than $13 million to support these clinics.

n $6,370,271 for uncompensated physician services for indigent and charity patients.

n $537,232 for disease management programs coordinated and staff ed by University to help people with chronic diseases better manage their conditions so they live longer, healthier lives. These programs include:• Congestive Heart Failure. This service monitors the conditions of more than 300 patients through a

weekly heart failure clinic, a dedicated 24-hour congestive heart failure phone line and regular calls from registered nurses with the University HealthService Center.

• Asthma/COPD. More than 200 patients who live with asthma or chronic obstructive pulmonary disease (COPD) receive medication management, education and cessation assistance for tobacco users.

Not included in the community benefi t amount, but a signifi cant contribution by University Hospital is the loss sus-tained by “bad debt,” or the amount of care provided for which payment was expected but not received and “Medi-care and Medicaid shortfalls,” or the diff erence between the cost of care provided to those patients and the payment received from the state and federal government for that care. >

oUr Commitment to CommUnity

At University, we are passionate about healing the sick and improving the health of our

community. In addition to the quality and compassionate care provided at the bedside,

our mission extends beyond our hospital walls. Our community outreach programs

provide health-related education, screenings and support throughout the CSRA.

CommUnity Benefit*

* Based on Catholic Health Association guidelines


laMar MeDiCal Center st. vinCent DePaul


n Heart Month Health Fairs. 845 people partici-pated in free heart health screenings at two area Dillard’s stores and the Columbia County Library, receiving free blood pressure readings, glucose testing, total lipid profi les and health education. 61 percent of the participants were found to be at risk of heart or vascular disease.

n “Eating Well with Kim.” University continues this partnership with WRDW News 12 to bring Dietitian and Certifi ed Diabetes Educator Kim Beavers to viewers every Monday, Wednesday and Friday with healthy recipes and nutritional information.

n “Healthy U.” University continued this Tuesday morning medical program with WAGT, addressing seasonal health topics.

n HealthService Center. In its 18th year of op-eration, this call center, which includes ASK-A-NURSE, assisted 143,133 callers with health ques-tions and locating physicians.

n Breast Health Center. The staff of the area’s only nationally accredited Breast Health Center man-aged more than 10,000 patient contacts.

n Prostate Specifi c Antigen (PSA) Tests. 978 men over 50 received free PSA blood tests at three area Lowe’s stores. 89 men were referred to their physi-cians for follow-up care due to elevated results. >

CoMMUnity oUtreaCH

Staying true to our mission of helping people stay healthy, University works hard to educate the community every year on the importance of prevention and early detection of disease. Here are some of the ways we do it best:

heart Month health Fairs

CommUnity Benefit*



n Diabetes Expo. More than 400 people attended this 23rd annual event for diabetes testing, cooking demonstrations and information on diabetes man-agement and other wellness topics.

n Mobile Mammography. Regular mammograms are critical to the early detection and treatment of breast cancer. Unfortunately, many women – in particular, working women trying to balance the dual demands of a family and a job – fi nd it diffi cult to make time for an annual breast exam. That’s where University’s Mobile Mammography Unit fi lls a tremendous void, on the road almost every weekday to employers, community centers, hospitals, health departments and area Dillard’s stores. The unit performed 4,675 mammograms in 2009, more than 1,000 of them free for uninsured or underinsured women. They also discovered 22 women who had cancer that oth-erwise might have gone undiagnosed.

n Skin Cancer Screenings. Dermatologists who practice at University donated their time to screen 112 people for skin cancer. 22 people needed a biop-sy and 25 people were referred for follow-up care.

n Community Education. 1,581 people attended free community education classes throughout the CSRA on a variety of medical topics led mostly by physicians.

n Baby U. 159 new and expectant parents attended bimonthly programs to help them prepare for their upcoming delivery and care for their newborns.

n Support Groups. University staff members con-ducted a variety of free support groups in Univer-sity facilities.

HealtH professions edUCation

A skilled and educated workforce is an important part of providing advanced health care today and in the fu-ture. In the past decade, we assisted with the creation of the Surgical Technology and Associate Degree Nurs-ing programs at Aiken Technical College and partnered with Augusta State University to provide nursing schol-arships and a program to advance licensed practical nurses to associate degreed registered nurses in two years. In 2009, University funded the second half, or $183,048, of an agreement that enabled Augusta State to add two nursing faculty positions, doubling the stu-dent nursing capacity from 50 to 100. We also wrote let-ters of support for Augusta Technical Institute’s nursing program, which is in the fi nal stages of development.

In 2009, University invested $698,892 in these Univer-sity-based programs to train allied health professionals. These programs include:

Harry T. Harper Jr., M.D., School of Cardiac and Vascular Technology. The 11 students of the 16th graduating class completed the 18-month program, with more than 1,000 hours of specialized clinical training.

DiaBetes eXPo

CommUnity Benefit*



Augusta Dietetic Internship. The 12 students of the 28th graduating class successfully completed 44 weeks of super-vised practice in clinical, community and food service man-agement rotations at University Hospital as well as many other facilities in the area. The graduates are qualifi ed to take the national registration exam to become registered and licensed dietitians. The program has prepared almost 400 registered dietitians since it was started in 1980.

Stephen W. Brown School of Radiography. The eight students of the 22nd class graduated after successfully completing the supervised two years of clinical practice and theory in Radiologic Technology. The graduates are eligible to take the national certifi cation exam from the America Registry of Radiologic Technologists (ARRT). University Hospital’s program boasts a 100 percent pass rate for fi rst-time testing.

otHer CoMMUnity proGraMs

University contributed an additional $311,108 to help fund and support other community programs last year, including the following:

n POPS! Under the Stars. More than 4,000 people attended Symphony Orchestra Augusta’s 54th sea-son fi nale that featured a free outdoor concert on University’s Evans Campus.

n Back-to-School Festival. Evans High School was again the site for this cooperative eff ort between University and Columbia County Schools to pre-pare its students for the upcoming school year. More than 800 people attended in 2009.

n Heart Attack and Stroke Survivor Dinner. Nutritionist and motivational speaker Zonya

Foco entertained a group of more than 325 at this inaugural event.

n Cancer Survivors’ Day. This annual event celebrat-ed survivorship with 600 cancer survivors and their guests with inspirational speaker Manual Diotte.

n University’s Website. If you are looking for health and hospital information you can trust, look no fur-ther than www.universityhealth.org, which logged more than 1 million visits of more than 15 minutes in 2009 with nearly 400,000 unique visitors.

BaCK-to-sChool Festival


We have expanded our robotics program, enabling sur-geons to perform precision work with very small inci-sions and faster recovery. Radiology is one of the most dynamic fi elds in medicine, with more advancements than ever before available to diagnose and treat patients. Thanks to the support of our Board of Trustees, we were able to advance technology and services to include:

Panda Infant Warmers. These new beds feature inno-vative clinical improvements that respond to the needs of newborns, caregivers and families, the most recog-nizable of which is the innovative recessed heater that completely eliminates the traditional, often awkward, overhead design, improving clinician and parent access to the infant, removing overhead obstacles while provid-ing uniform heat across the entire mattress.

Cardiovascular Ultrasound Imaging. This noninva-sive technology off ers the latest in three dimensional visualization for advanced analysis and diagnosis of heart abnormalities. The technology provides better images of cardiac structures, thereby reducing the need for more invasive procedures to defi ne pathologies and plan for surgery if needed.

Despite a turbulent economic year, University was able to reinvest $10,973,360 in

technological upgrades, so we can continue to provide clinical excellence and op-

timal patient outcomes. This fi gure does not include any costs for the new Heart &

Vascular Institute.

University is easily one of the best equipped hospitals in the state of Georgia. Since 2000, more than $200 million has been reinvested in technology, which paved the way for the 280,000 cardiac catheterizations and 1.8 mil-lion radiology procedures performed in the past decade. From a new neurosurgical microscope and navigational system to preparing for electronic medical records, our facilities are integrating wireless and digital technology through all modalities.

PanDa inFant warMers

teCHnology & innovation

We invest. yoU Profit.


Zeiss Microscope and Stealth Navigational System. These tools of the trade for advanced neurosurgery help differentiate tumors from healthy tissue, which enables surgeons to remove tissue more completely and selectively. That means fewer problems after surgery and improved patient outcomes. The inte-grated digital visualization and interface with the hospital’s Picture Archiving and Communication System (PACs) means intraoperative diagnostics, clear identification of fluorescent tumor edges, de-creased time the patient is in the operating room and under anesthesia and no interruption of surgery for intraoperative angiography.

Sonara Digital Transcranial Doppler. This modern digital doppler technology greatly benefi ts patients through immediate scans and measurements, provid-ing more data to aid in the diagnosis and monitoring of patients at risk for stroke. Physicians are able to quickly investigate fl ow disturbances noted on the high resolu-tion display and customize the display to the specifi c area of interest.

Olympus BF UC 180F Bronchoscope and Ultra-sound Processor. This scope system provides a more effi cient and accurate method for diagnosis and staging in the chest area, with simultaneous confi rmation of blood fl ow conditions.

GlideScope Video Laryngoscopes. Designed for dif-fi cult and unpredictable airways, these scopes provide a clear, real time view of the patient’s airway and endo-tracheal tube placement with an integrated, high-reso-lution camera.

Craniotomy Instrumentation. These replacement and upgraded surgical instruments are used in delicate skull surgery for various neurological diseases, injuries or conditions such as brain tumors or aneurysms.

Transonic Flow-QC Hemodialysis Monitoring. Rec-ommended by the National Kidney Foundation, this surveillance system improves dialysis effi ciency and re-duces the need for catheter replacements and hospital admissions.

Zeiss MiCrosCoPe & stealth navigational systeM


Average Daily Census (acute only)

Inpatient Admissions

Births

Emergency Department Registrations

Prompt Care/Occupational Medicine Visits

Home Health

In 10 years, University Hospital has reinvested $145 million in income from opera-

tions back into the system. Total assets have increased 140 percent, cash and in-

vestments by 268 percent and total equity by 78 percent. That is something to

be extremely proud of in an era when many hospitals have closed and others are

struggling. 2009 was both challenging and rewarding from a fi scal standpoint. Dur-

ing a period when health care as an industry was downgraded across the board to

“negative” by leading fi nancial forecasters, University retained its A+ and A1 ratings

with a “stable” outlook by Moody’s and Standard & Poor’s. This places University in

a strong position to weather the fi nancial challenges hospitals across the country

will face during the coming years.

3,1973,317

Births

2008

2009

Average Daily Census

321302

2008

2008

2009

University Hospital serviCe indiCators

2008

321

21,337

3,197

68,456

37,526

48,286

2009

302

21,557

3,317

73,014

49,169

53,608

f i n a n C e

finanCial rePort


University HealtH, inC. Consolidated stateMent of operations

year ended deCeMber 31, 2009

Unrestricted Revenue and Other Support

Net Patient Service Revenue

Other Operating Revenue

Net Assets Released from Restriction

Total Unrestricted Revenue and Other Support

Expenses

Salaries and Benefits

Other Operating Expenses

Depreciation

Provision for Bad Debt

Interest

Total Operating Expenses

Income from Operations

2008

$413,048,573

18,121,075

1,260,886

$432,430,534

2009

$419,413,756

17,144,647

5,814,658

$442,373,061

2008

$196,276,409

162,239,640

30,428,487

23,289,484

2,851,176

$415,085,196

2009

$199,789,882

159,612,762

31,514,236

27,507,187

4,288,814

$422,712,881

$17,345,338 $19,660,180

a CoMMUnity asset

University Health Care System is among the top five employers in Augusta and accounts for a considerable invest-ment in our community. This does not include contracted employees or the more than 600 physicians who are independent practitioners, each functioning as a small business.

* The economic multipliers used in this report were developed by the Bureau of Economic Analysis, United States Department of Commerce. These economic multipliers attempt to estimate the resulting impact of spending in one industry on the “circular flow” of spending with an economy as a whole. Spending injects money into the economy which, in turn, creates more spending and more demand for services.

Total Direct Expenditure (excluding payroll)

Georgia Output Multiplier*

Total Output/Income Generated

Hospital Payroll and Benefits

Georgia Earnings Multiplier*

Total Household Earnings Generated

Total Economic Impact

$222,922,9992.4727

$551,221,699$199,789,882

1.9201$383,616,552

$934,838,251


University is always planning for what will be needed to care for future generations.

A key component is recruiting world-class physicians, and in 2009 we had out-

standing success in that area. Last year, 43 new physicians joined University’s medi-

cal staff . Specialties included Cardiology, Vascular Surgery, Family Practice, Internal

Medicine and Emergency Medicine.

Another area important to growth is accommodating the outpatient needs of our patients. Although we in-vested in our 68-acre parcel of land in Columbia Coun-ty more than 20 years ago, signifi cant progress has been made there in the past 10 years toward serving the total outpatient needs of area residents.

This included opening Medical Offi ce Buildings 3 and 4 and the area’s most advanced Imaging Center, a Sleep Center and full accreditation of the Surgery Center of Columbia County.

groWing to serve fUtUre generations

g r o W t H


Brandon Wilde, University’s full-service “life care” commu-nity, broke ground this summer on phase one of its expan-sion project and there is considerable interest already from potential new residents. Phase one includes 10 cottages and presale of independent living apartments. Phase two will in-clude an expanded Wellness Center that will feature:

n An additional 22,000 square feet of space n A new pool n New aerobics and fitness space n An indoor walking trackn A new healthy eating dining center

Exceeding resident expectations has been the hallmark of Brandon Wilde’s tradition of excellence in personal ser-vice for more than 15 years. Fully accredited by the Continuing Care Accreditation Commission, Brandon Wilde is widely recognized as one of the finest “life care” communities in the nation.

University’s entire Evans campus will continue to grow, not only as a health care resource for Columbia County, but also as a community partner.


As always, they delivered another fabulous year. In 2009, their 60th anniversary year, the Volunteer Board saw an increase in membership and service hours. Their hard work covers many of our patients’ “extras” such as the pillows for heart bypass patients, but they also provide funding for some of the special needs for our nursing units, such as the Spectra phones that many of our nurses carry so they can be contacted at any time while in the hospital. In the new needlework program, volunteers make lap robes for our elderly patients. This program has generated a tremendously positive response this year.

In the retail area, the volunteers opened the Sunshine Express Gift Shop and the New Moon Café in the Heart & Vascular Institute this year, and added new volunteer positions in the Emergency Department and almost ev-ery area of the new Heart & Vascular Institute.

The Board also presented three $1,000 scholarships to Junior Volunteer Scholars. This is the second year they sponsored a scholarship program. Led by Presi-dent Alice Outlaw, 329 volunteers, 224 of whom are members of the Volunteer Board, donated 35,505 hours to University Hospital. Other officers were: Janet Smith, President-elect; Christy Jones, Vice President; Robert Claussen, Treasurer; Alison Jesel-nik, Recording Secretary; and Doreen Wetherington, Corresponding Secretary. They also donated the fol-lowing this year:

n $100,000 capital campaign payment

n Additional $93,719 in donations including:

• $33,000 for Clinical Pastoral Education program• $10,000 for Born to Read program• $10,000 for the Breast Health Center fund• $8,000 for Shumsky pillows for bypass patients• $8,000 for the Tree of Love to fund children’s

camps• $6,600 for Spectra phones• $4,000 for Special Care Nursery rocking chairs• $3,500 for diabetes testing supplies

University is blessed with an amazing group of volunteers. Since 2000, University

Volunteer Services has contributed $2.8 million to the hospital, 343,903 hours to

our patients and staff , and managed more than 500 Junior Volunteers.

volUnteer serviCes

volUnteers maKe a differenCe


The Foundation was led in 2009 by volunteer Chairman W. Craig Smith and a host of community leaders who serve as board members. Here are some of the year’s highlights:

n Jernigan Memorial Golf Tournament. TheCSRA’s largest charity golf tournament scored big this year. More than 300 players teed off May 4 on Woodside Plantation’s three golf courses for the 24th annual tournament in memory of the Foun-dation’s fi rst president Harry W. Jernigan Jr. Pro-ceeds exceeded $160,000 for cancer-related ser-vices at University Hospital.

n 302 Polo Club. Aiken Equine Charities hosted the 2009 Aiken Ladies Polo Invitational to benefi t the University Breast Health Center. The $25,000 raised will be used for free mammograms and breast cancer education programs for under-served women.

n Miracle Mile Walk. More than 3,000 walkers took to the streets of downtown Augusta for the ninth annual event. Ninety volunteers made the day possible, along with title sponsors McDonalds, The Knox Founda-tion, Wal-Mart and Aetna. More than $160,000 was raised to benefi t patients through the Breast Health Center and Mobile Mammography Unit.

n Art Patchin Jr. Celebration. The 17th annual event memorializing Mr. Patchin and supporting the endowment for patient care established in his name was the most successful ever. More than 250 people raised $40,000 through ticket sales, spon-sorships and a live and silent auction.

n Camp Juliet. This event off ered 42 campers ages 7-17 with type 1 diabetes an authentic camping ex-perience at Camp Daniel Marshall in Lincolnton, Ga. The campers enjoyed swimming, boating, arts and crafts, treasure hunts and many other activi-ties while learning to manage their diabetes.

n Whispering Wind Academy. Two educational events for children with asthma and their parents were held in 2009 at Diamond Lakes Elementary and Deer Chase Elementary. Sixty-eight children attended these edu-cational sessions, while their parents were taught separately how to manage their children’s conditions, along with its triggers and medications.

n 1818 Society. This annual appreciation party was held Dec. 3 for individuals who donate more than $500 and businesses that donate more than $1,000 annually.

foUndation serves tHroUgH PHilantHroPy

They canvass the community, sharing stories of the compassion and quality health

care University is known for. They spend untold hours on fund-raising events and

programs to serve the community’s health care needs. And in return, the commu-

nity has donated $21.9 million in cash and pledges over the past 10 years – that

speaks volumes about the reputation and commitment of University Health Care

Foundation, the fundraising arm of University Health Care System. The Founda-

tion appreciates the tremendous community support they have received during the

past decade and looks forward to serving patients in the future.

University HealtH Care foUndation


ann Dennis trotter ChaireD the 2009 MiraCle Mile walK.


W. Craig Smith, Chair

James L. Kendrick, Vice Chair

Catherine D. Knox, Chair Elect

Mark J. Wills, Immediate Past Chair

Representative Hardie Davis Jr.

Richard A. Fairey

Jed W. Howington, M.D.

Russell V. Mobley

Natalie Schweers

Elaine Clark Smith

Trish Thornhill

William H. Woodward

Avis B. Yount, M.D.


2009 board of direCtors



Revenues, Gains and Other Support Donations Building/Land Donations Pledges Grant Revenue Gifts-in-Kind Dues & Fees Interest Investment Interest Investment Dividends Realized Gain/(Loss) on Investments Unrealized Gain/(Loss) on Investments Sale of Real Estate Other Income

Net Assets Released from Restrictions: Satisfaction of Purpose Restrictions Satisfaction of Time Restrictions

Total Revenues, Gains and Other Support

Expenses and Losses: Support Expenses: Salaries and Benefits Special Activities Other Operating Expenses Total Support Expenses

Total Support Expenses

Contributions to Affiliated Organizations Revaluation of Annuity Payment Liability

Total Expenses, Losses and Contributions

Excess Revenue Over ExpensesEquity Transfer to/from UHSEquity Transfer between ClassesChange in Net AssetsNet Assets Prior Month/Year

Net Assets December 31, 2009

Restricted$204,266

(21,759)

182,507

182,507

78,302 260,809

17,533,982

$17,794,791

Unrestricted$20,408

220

84,385

5,814,658

5,919,671

648,018 5,695

317,610 971,323

971,323

5,825,649 83,615

6,880,587

(960,916)790,915 256,542

86,542 (22,077)

$64,465

TOTAL$963,099

0 28,061

0 84,385 24,306 33,973

354,200 341,226

(347,649)4,358,170

0 0

0

5,839,770

648,018 5,695

317,610 971,323

971,323

5,825,649 83,615

6,880,587

(1,040,817)790,915

0 (249,902)

26,448,290

$26,198,388

TemporarilyUnrestricted

$738,425

49,599

24,306 33,973

354,200 341,226

(347,649)4,358,170

(5,814,658)

(262,408)

(262,408)

(334,845)(597,253)8,936,385

$8,339,132

Consolidated statement of operationsyear ended December 31

University HealtH Care foUndation, inC.Statement of Activities for 2009


1818 soCiety

individUal donors

Mr. & Mrs. W. Franklin Abbott IIIJudge & Mrs. H. Scott AllenMr. & Mrs. Richard W. AllenSheila S. AshMiriam J. Atkins, M.D.Mr. & Mrs. Robert C. Bailie IVMr. & Mrs. Jerry BaineGreg BakerAdrian BannisterTony BielawskiPeter J. Bigham, M.D.Mr. & Mrs. Thomas M. Blanchard Jr.Mr. &. Mrs. R. Daniel BlantonEdmund I. BoniewiczAngela J. BoswellMarilyn A. BowcuttDr. & Mrs. Talmadge A. Bowden Jr.Roseanne E. BowenMr. & Mrs. Bennett BowersMr. & Mrs. Wayne BraddyMr. & Mrs. Raymond B. BradyMr. & Mrs. Donald C. BrayLarry Bray MemorialMr. & Mrs. Remer Y. Brinson IIIMr. & Mrs. Perera A. Brodie IIIRichard H. BromerMr. & Mrs. Charles M. BrownMr. & Mrs. Michael M. Brown

Mr. & Mrs. Raymond D. BrownMichele T. BrownStephen W. Brown, M.D.*Mr. & Mrs. Tommy D. BurnettMr. & Mrs. Edward L. BurrFrances ButcherElizabeth B. ButlerMr. & Mrs. Raymond G. Chadwick Jr.Dr. & Mrs. A. Bleakley Chandler Jr.Mr. & Mrs. William H. ColbertSara CollinsMr. & Mrs. Chuck CookWilliam P. Copenhaver*Karel Forrester CopenhaverJudith CrenshawDr. & Mrs. Paul E. Cundey IIIDr. & Mrs. Paul E. Cundey Jr.Alma L. CurtiMr. & Mrs. Warren A. DanielSharon G. Daspit, M.D.Drs. John & Alice DavidMr. & Mrs. James R. DavisJuanita H. DavisBarbara H. DavisMr. & Mrs. Ed DeketeleareSusan B. DenisonMr. & Mrs. G. David DowdMardena EhretDana EllisNeil A. Epperly, D.O.

Gail D. ErlitzJ. Richard EverardRev. & Mrs. Robert D. FainMr. & Mrs. Richard FaireyNola FalconeDr. & Mrs. William L. Farr Jr.Rebecca J. FerraroHelen C. FieldArlie E. Fiveash, M.D.Mr. & Mrs. Samuel A. Fouche IIIMr. & Mrs. Burlee R. Frazier Jr.Mr. & Mrs. Phil A. Gaff neyEvelyn A. GagnonDr. & Mrs. Gregory L. GayMr. & Mrs. Edward M. GillespieMr. & Mrs. J. Brewster GivenFrances P. GloverDebra GonzalesKevin GossDr. & Mrs. Michael L. GraybealRhonda S. GraybealLeah R. GreenhutMr. & Mrs. Alan K. Griffi nRosanne GrubbsDrs. Marshall A. & Margaret F. GuillMr. & Mrs. Jeff HaddenMarian P. HaleyMr. & Mrs. Daniel W. HamiltonMr. & Mrs. Hugh L. HamiltonMr. & Mrs. Robert W. Harn

foUndation donor list

While the following list recognizes 2009 individual gifts of $500 or more and business gifts of $1,000 or more, every gift regardless of size is appreciated and contributes to the mission of University Health Care Foundation. Every eff ort has been made to verify the accuracy of this list. We apologize for any inaccuracies. Please report necessary changes to the Foundation at 706.667.0030. * Denotes deceased donors.

d o n o r s


Dr. & Mrs. Harry T. Harper IIIHolly HarperMr. & Mrs. Louis C. HarrisMr. & Mrs. Randall W. HatcherMr. & Mrs. Michael W. HendersonJoachim E. Hertel, M.D.Mr. & Mrs. Eric J. HolgateMelba HollandTyner HolmesDebra HoltonMr. & Mrs. Kyle E. HowellMary R. HowellDr. & Mrs. Jed W. HowingtonDr. & Mrs. Jerry W. HowingtonDr. & Mrs. John K. HudsonMr. & Mrs. David W. HudsonJ. Woody HughesMr. & Mrs. James M. HullJulia W. & William Hull EndowmentMarie W. JacksonMr. & Mrs. Warren F. Jenkins Jr.Mr. & Mrs. Jaswant JindalDr. & Mrs. Ray E. JohnsonAnna L. JohnsonCindy M. JohnsonJoeann JohnsonMarsha JohnsonMartha F. JohnsonMr. & Mrs. Ridley W. JonesDr. & Mrs. M. Vinayak KamathMark R. Keaton, M.D.Mr. & Mrs. James KendrickBarbara R. KienzleDr. & Mrs. Richard G. KimmelMr. & Mrs. Julian D. King Jr.Mr. & Mrs. Robert P. KirbyDr. & Mrs. William R. KitchensDr. & Mrs. Peter G. Klacsmann

Mr. & Mrs. Jefferson B. KnoxMr. & Mrs. W.L.M. Knox Jr.Nikki LamarBetty R. LandenCathy LariscyEric E. LarsonDr. & Mrs. Andrew A. LasserMr. & Mrs. John W. LeeMichele P. LesterMr. & Mrs. Gardelle Lewis Jr.Anthony LlanoMr. & Mrs. Wilton D. LooneyAlyson S. LulhamDr. & Mrs. Billy P. LynnMacMurray Family Charitable FundMr. & Mrs. Byron B. MangumMr. & Mrs. Brian MarksMr. & Mrs. Robert B. MartinChristine A. MartinMr. & Mrs. Gerald E. MatheisLorraine E. MaxwellMr. & Mrs. Larry McCrary IIIMr. & Mrs. Gary McElmurrayMr. & Mrs. Kevin L. McElwainMr. & Mrs. Tim McGillHelen B. McLean* TrustTracy MelvinMr. & Mrs. E. G. MeybohmMr. & Mrs. John W. Mitchum Jr.Mr. & Mrs. Kelley D. MobleyMr. & Mrs. Art MolineuxKristel L. MonaghanMr. & Mrs. Preston A. MossMr. & Mrs. Brian J. Mulherin Sr.Patricia MurphyEvette MyersDr. & Mrs. H. Anthony NealDr. & Mrs. William T. Neumann

Mr. & Mrs. J. F. Norvell Sr.Mr. & Mrs. Charles T. NybakkenRobert T. Ogden, M.D.Robert E. Oliver, M.D.Ruth D. OrrMr. & Mrs. Oliver W. OwensBrian PattersonMr. and Mrs. Chris PenceEdgar L. Perry IIMr. & Mrs. Dwight I. Pope Sr.Mr. & Mrs. Thomas C. Poteet Jr.Jane H. PresleyElizabeth R. PriceMr. & Mrs. Dennis E. PrimroseMr. & Mrs. J. Larry ReadRandy ReamMr. & Mrs. T.R. ReddyDiana S. ReesWesley C. ReeseLisa C. RitchRichard RobertsYolanda S. RobinsonWard B. Rogers, M.D.Tamara RubowBarbara H. RuckerJohn F. Salazar, M.D.Dr. & Mrs. Elwyn A. SaundersMr. & Mrs. J. Noel Schweers IIIMr. & Mrs. Abram J. SerottaDr. & Mrs. Kailash B. SharmaMr. & Mrs. T. S. ShepherdDr. & Mrs. S. Michael ShlaerMr. & Mrs. Paul SimonMr. & Mrs. Patrick E. SizemoreMr. & Mrs. Thomas E. SizemoreDr. & Mrs. Randolph R. SmithMark T. Smith, M.D.Mr. & Mrs. W. Craig Smith


James W. Smith Jr.Evone SmithMr. & Mrs. Jeff SpearsDavid R. Squires, M.D.Mr. & Mrs. Robert B. StephensAnne M. SterlingAlice F. Stewart*Mr. & Mrs. Barry L. StoreyM. Bert StoreyMark W. SullivanMr. & Mrs. Carl J. SurrettJohn B. SwihartMaj. &. Mrs. Charles Tarver Jr.Ellen C. TereshinskiDr. & Mrs. Paul M. ThaxtonTheresa E. ThomasMr. & Mrs. William R. ThompsonDonnie ThompsonMr. & Mrs. Mark ThornhillDr. & Mrs. T. Barrett TrotterDoris E. Tummillo, M.D.Mr. & Mrs. James R. TylerMr. & Mrs. Herbert S. UptonDr. & Mrs. Philip R. VeazeyThomas F. WalkerJane T. WallDr. &. Mrs. Kraig M. WangsnesDr. & Mrs. W. G. WatsonMark K. WatsonAllyson S. WatsonCliff ord T. WhitleyLeslie C. WilliamsBrenda N. WilliamsDr. & Mrs. Don E. WilliamsonMr. & Mrs. Mark J. WillsClay H. Wilson, M.D.Mr. & Mrs. Douglas T. WilsonLynn Wolf

Patricia WomackMr. & Mrs. William H. Woodward Jr.Karen A. Yeh, M.D.Drs. Peter & Avis YountKathryn B. Zeiler

1818 soCiety

bUsiness MeMbers

Abbott Oil Company Accudata Mailing SolutionsACHS Insurance GroupAcura of AugustaADSI Moving Systems/

United Van LinesAegon Transamerica FoundationAetnaAmerisourceBergen Services CorpAT&TAugusta Coca-Cola Bottling CompanyAugusta GYN Augusta Harley-Davidson

Owners GroupAugusta Marriott Hotel and SuitesAugusta Oncology AssociatesAugusta Plastic Surgery AssociatesAugusta Service Company Bagwell Insurance ServicesBalfour Beatty ConstructionBank of AmericaBlanchard & CalhounBonitz of GeorgiaBradford Health ServicesBridgestone Aiken County PlantBrown & Radiology Associates

of AugustaChandler Cardiovascular Clinical

ResearchChick-Fil-A Inc. Augusta Exchange

Church of the Good ShepherdClinton Anderson Hospital Inc.

FoundationClub Car Cogdell Spencer Charitable FundComputer Masters of AugustaComtura Networks Coventry Health Care of GeorgiaCovidienCranewareCreel-Harison FoundationCrothall Services GroupDan Cook AssociatesDillard’sDiversifi ed Investment AdvisorsDixie Riverside/A&A VendingDPS Finishes DSM Chemicals North America Dynamix GroupElliott DavisErnst & YoungE-Z-GO Division of Textron F & M BankFirst Bank of GeorgiaFirst Citizens BankFoundation For The CarolinasFox Creek High SchoolGary L. McElmurray

Construction CompanyGenomic HealthGeorgia Bank & Trust Company

of AugustaGeorgia Cancer CoalitionGeorgia Power CompanyGold Mech Hang-Ups Head Capital VenturesHeavener Construction Company

d o n o r s


Holy Trinity Philoptochos Society, St. Anna’s Chapter

Humana Husqvarna Outdoor Products InfoCrossingInternational Paper IPSWITCH Jim Hudson LexusJohnson/Laschober & AssociatesKilpatrick StocktonKnology of AugustaKnox FoundationLogicalisMacy’sMacy’s FoundationMCBSMcDonald’sMcKesson Information SolutionsMcKnight Construction CompanyMcKnight PropertiesMcWatersMedical Oncology AssociatesMontag & Caldwell Morrison Management SpecialistsNational Breast Cancer FoundationNextGen HealthcareNicholas Dickinson and Associates

ArchitectsNorth Augusta Sertoma ClubNovo Nordisk Pharmaceuticals Inc.Obstetrics & Gynecology Associates

of Augusta, PCOffice MaxPotashCorpPetsch Respiratory ServicesPhoenix PrintingPrayon Principal Financial GroupProcter & Gamble Manufacturing

CompanyQueensborough National Bank &

Trust CompanyQuest DiagnosticsR. D. Brown Construction R. W. Allen & Associates Radiation Oncology AssociatesReeves Construction Co.Regent Security ServicesRetreat Spa & SalonRichmond Supply CompanySanofi AventisSaturn of AugustaSavannah River Banking CompanySavannah River Nuclear SolutionsSavannah River Remediation Scana EnergyShane’s Rib ShackSiemens Building TechnologiesSkirt! MagazineSpecialty Car CompanySprint Food StoresSRP Federal Credit UnionStephen W. Brown School

of RadiographySunTrust - AtlantaSunTrust Bank Tangles of EvansTech SystemsThe Carpet ShopThe Community Foundation for

the Central Savannah River AreaThomas Poteet and Son Funeral

Director’sThomson PlasticsTransportation Solutions of AugustaUltimate Ride and FitnessUnited Healthcare of GeorgiaUniversity Health Services

Vanguard Charitable Endowment Program

Vascular Radiology AssociatesVolunteer Board of University HealthWachoviaWal-MartWaste ManagementWJBF News Channel 6Xerox CorporationYon-Drake & Associates

1350 Walton Way | Augusta, Ga. 30901(706) 722-9011 | www.universityhealth.org

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