uber solution
TRANSCRIPT
Redesigning Rating SystemBingqing Huang - Mehul Agarwal - Rishabh Singh - Sophia NwankwoMentors: Micah Nethery & Derek ParkerProf. Martin Siegel
Problem Space
To provide specific feedback to drivers
while minimizing interactions for the
riders.
Problem
Astrid | Uber DriverDancer | Rating 4.7
Aaron | PassengerStudent
Going to college
Astrid drops Aaron
to his universityAaron gives 5 star rating to
Astrid
Chen | PassengerFinance Manager
Going to office
Astrid drops Chen
to officeChen gives 4 star rating to
Astrid
John | PassengerAthlete
Going to Times Square
Astrid drops John
at Times SquareJohn gave 2 star rating to
Astrid
Astrid’s rating drops
from 4.70 to 4.55
Aaron
Chen
Both, Aaron and Chen had
ordinary ride. But, they gave
different ratings.
John gave 2 star for bad driving.
But, Astrid would never know the
John’s reason of bad rating.
John
Indecisive
ridersUnfair to
drivers
“Here’s my problem with the ratings
system. Uber doesn’t educate its
passengers as to what the rating
system means, and how they should
be applying it. “
“It’s soul crushing when my rating takes a
dive. I spend my first waking moments
wracking my brain trying to figure out
what could have gone wrong with my
rides the night before.”
Our Solution
Astrid | Uber DriverDancer
Aaron | PassengerStudent
Going to college
Astrid drops Aaron
to his university
Astrid drops Aaron
to his university
Astrid drops Aaron
to his university
Chen | PassengerFinance Manager
Going to office
Astrid drops Chen
to office
Astrid drops Chen
to office
Astrid drops Chen
to office
John | PassengerAthlete
Going to Times Square
Astrid drops John
at Times Square
Astrid drops John
at Times Square
Astrid drops John
at Times Square
Astrid drops John
at Times Square
Astrid’s gets to know that
her rating fell because of
bad driving
It lets users report the driver
in case something seriously
wrong happens.
In present case scenario
users generally give 1 star
when this happens.
Now they can do this
directly and with much more
clearity.
Help Uber maintain
high quality
Riders clearly
understand how to
rate
Provides accurate
feedback to drivers
?