Autodesk Subscription Customer Quick Reference Getting Started in the Subscription Center

Contract Manager/Software CoordinatorSubscription Center Account Setup

Invitation to the Subscription CenterAfter joining Autodesk Subscription, Contract Managers (CM) and Software Coordinators (SC) receive an email with a personal access URL inviting them to set up their Subscription Center accounts. Users can not be invited to access the Subscription Center until this setup is complete.

pThe Subscription Setup Wizard is a one-time process that takes only a few minutes to complete. It guides Contract Managers, Software Coordinators, and Users through the process of setting up their login on the Subscription Cent

Contract ManaSoftware Coor

process that takes only a few minutes to complete.

Inviting Users to Access the Subscription CenterUsers must be invited by CM/SC to access the Subscription Center for web support, e-Learning, downloading product enhancements such as extensions and other benefits.

Subscription Home Page

U

User Use

User User

All registered Contract Managers, Software Coordinators and Users see aSubscription home page that displays the specific things they are entitled to: web support, e-Learning catalogs for products under Subscription and more. Only Contract Managers and Software Coordinators are able to access coverage reports and other administrative functions.

Start Wizard by clicking on

personal access URL in the invitation

STEP 1: Provide registration info

and select Member Name and Password

STEP 2: Accept Subscription

Terms and Conditions

STEP 3: Verify customer profile

information (shipping

address, contact information)

STEP 4: Registration

complete. CM/SC will see their personalized home page.

STEP 7: Add user information. Click Add User button

to sendinvitation(s).

STEP 6: Add single or multiple users. You can invite as

many users as licenses on

contract.

STEP 5: Go to Subscription

Administration and select

Manage Users.

User(s) receives an email inviting them

to set up their Subscription Center

account(s).

Start Wizard by clicking on

personal access URL in the invitation.

STEP 1: Provide registration info

and select Member Name andPassword

STEP 2: Registration

complete. User will see their

personalized home page.

Autodesk Subscription Tips and Tricks

• After joining Autodesk Subscription, Contract Managers (CM) and Software Coordinators (SC)receive an email with a personal access URL inviting them to set up their Subscription Centeraccounts. Begin taking advantage of the services included as part of your investment in AutodeskSubscription by doing this as soon as possible. Setting up the account is fast and simple.

• Once a Contract Manager or Software Coordinator sets up their Subscription Center account,they can then easily add multiple users. These users will then gain access to subscription serv-ices like web support and e-Learning. Remember, users can access these services only after beinginvited by their Contract Manager or Software Coordinator.

• View/Edit Users found under Manage Users in Subscription Administration enables ContractManagers and Software Coordinators to assign permissions to users such as download privi-leges for products.

• Keep your contact information up-to-date to ensure you receive all product upgrades andnotices regarding new subscription benefits and services. Changes can be made through theContact Information link in the Subscription Administration area of the Subscription Center.

• The Program Guide and Glossary is a resource for customers describing subscription factsfrom purchase through renewal. It is located under Program Information in the Subscription Center.

• The most current terms and conditions of your subscription contract can be found underProgram Information in the Subscription Center.

Log in to Subscription Center today! www.autodesk.com/subscription

Autodesk Subscription Terminology

Autodesk Business Center — The organization to contact for assistance with a subscriptioncontract. Click on Subscription Help on any page in the Subscription Center. Or, send an email tothe appropriate local Autodesk Business Center:

Your Region Email Phone

United States & Canada subscription-team@autodesk.com 1-800-538-6401

Mexico, Central & Latin America la.abc@autodesk.com N/A

Europe, Middle East & Africa EMEAsubscriptions@autodesk.com N/A

Japan jp.subscriptions@autodesk.com N/A

Asia Pacific ap.subscriptions@autodesk.com N/A

Subscription Center — An exclusive password-protected website where e-Learning, web sup-port (if included in the contract), downloads, Subscription Administration, and other program ben-efits are accessed.

Contract Manager (CM) — The person who receives renewal notices and has full contract-relat-ed privileges within the Subscription Center. The CM also names users to access the SubscriptionCenter.

Software Coordinator (SC) — A person who is named by the Contract Manager to receive emailnotifications to order or download applicable new releases or extensions, and to receive ship-ments of upgrades. Software Coordinators also name users to access the Subscription Center.

User — Any person invited by a Contract Manager or Software Coordinator to access the mem-bers-only Subscription Center, including e-Learning and web support (if included in the contract).This person may also be granted download privileges for upgrades.Coverage Report — An online report with full details of a company’s subscription contract. TheCoverage Report can be accessed only by Contract Managers and Software Coordinators and islocated in the Subscription Administration section of the Subscription Center.Renewal Notices — Subscription customers receive four automated renewal messages 90, 60, 15and 7 days before contract expiration.

Autodesk e-LearningAutodesk e-Learning includes self-paced online lessons designed to address critical applicationfunctions and industry practices. Experts in their respective industries developed the lessons tochallenge and enhance your existing knowledge. By the end of each 15- to 30-minute lesson, youwill have worked with the content, demonstrated your knowledge, and have access to the filesused in each exercise.

Available to the same users designated for web support, and accessed from a link in theSubscription Center, lessons are currently offered for these products:

AutoCAD® Autodesk® Inventor SeriesAutodesk® Architectural Desktop Autodesk Map™

Key features:Self-paced: Learn at your own pace. Web-based: Learn from anywhere.24 x 7 access: Learn anytime. Self assessment: Evaluate your skills and learning progress.Interactive: Apply knowledge and practice what you’ve learned.Concise and relevant: Select the topics and lessons that meet your needs.

Contact information:For information on accessing Autodesk Subscription e-Learning, email subscription-team@autodesk.com or call 877-277-7890 (United States and Canada)

Web SupportWeb support provides access to a secure website where customers can submit technical ques-tions to Autodesk® support staff through an interactive online interface. Questions are routed toAutodesk technicians who provide responses through the web and email. The website alsoincludes incident reporting and tracking tools to monitor the status of all questions asked by yourorganization and all responses provided by Autodesk.

Key features:• Software expertise: Autodesk product support experts work hand in hand with product devel-

opment teams.• Fast personalized service: Faster, expert answers mean more productivity and less downtime.• Support tracking: Automatic, no need to keep track of support records and email trails. Track

overall usage of support services to identify problem areas or training needs.• Component of subscription: Easy to manage.

For information on Autodesk Subscription web support, email subscription-team@autodesk.comor call 877-277-7890 (United States and Canada)

Autodesk is a registered trademark of Autodesk, Inc., in the USA and/or other countries.All other brand names, product names, or trademarks belong to their respective holders.© 2004 Autodesk, Inc. All rights reserved.