trustmarquetransportforgrtrmanchestercasestudyapril2011lr

7/31/2019 TrustmarqueTransportForGrtrManchesterCaseStudyApril2011LR

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Becakig FoTe FteBackgodTGM, ormerly Greater Manchester

Passenger Transport Executive

(GMPTE), is the public sector body

responsible or management o the

transport networks including road, busand tram.

TGM owns the Metrolink network

and public transport inrastructures

including bus stations, shelters and

bus stops in Greater Manchester.

TGM manages the strategic highways

network, overseeing trac signals

in the area, road saety issues and

initiatives within Greater Manchester.

Its IT inrastructure includes over 800

PCs in use across the organisation.

Pojects i te PipeliePreviously, the organisation had a

Microsot Enterprise Agreement

in place, which consisted o the

Proessional Desktop licensing suite

plus additional enterprise levelproducts. However, with the current

agreement up or renewal and the

recent change to create TGM, the

organisation needed more exibility to

evolve to meet the requirements o a

larger organisation.

The transition to TGM went ahead

on 1st April 2011, which rom an

IT perspective resulted in some

duplication o sotware licences

and the addition o a urther 100

employees and IT resources. Theorganisation thereore needed to

conduct a review o its IT estate to

Ogaisatio

Transport or Greater Manchester

IdstyTransport /Public Sector

Calleges

uOrganisational change

uLicensing agreement due or

renewal

uLicence compliance

Wy Tstaqe

uPublic sector expertise

uValue or money services

uStrong existing relationship

Beefts

u60,000 saved per annum on

licensing ees

uResource and time eciencies

uStreamlined procurement process

Soltios Oveview

Case Stdy


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understand the sotware licences

that were in place so that it couldconsolidate its assets.

The overall aim was to enable TGM

to implement a more exible licence

agreement that would provide urther

scope to implement new IT projects

and improve the change management

around licensing.

This was the perect opportunity

to uture proo TGMs IT estate.

John Garner, Head o Inormation

Services at TGM, comments: We

have a number o major IT projectsin the pipeline. Currently we are

reviewing the process o setting up

a secondary data centre and have

started looking at virtualisation. We

are also upgrading to Oce 2010,

Exchange 2010 and Windows 7. This

will change our licensing requirements

dramatically. In order to ensure that

our licensing agreement would cover

the implementation o these planned

IT projects, we needed to have a good

understanding o our options. Giventhe nancial environment in the public

sector, it was a case o nding the right

procurement strategy both in terms o

service and cost.

Exceedig te BecakTGM has always been vigilant in

managing its licences and thereore

already had a clear picture o its IT

estate. The organisation purchased

its previous licensing agreement

rom Microsot and worked with

them to review the options. At that

time TGM also sought additional

external advice rom Value Added

Reseller (VAR) Trustmarque Solutions

on the packages that Microsot was

ofering, but did not use Trustmarques

Commercial Benchmarking Service.

However, this time around, with

so many changes underway,

TGM decided to enlist the help

o Trustmarques Commercial

Benchmarking Service to assess

where the greatest return on licensing

investment could be made. This

service provided a comprehensive

overview o the options available,

condence in the choices made by

the organisation and a business case

or the selected options that could be

presented back to the Board.

TGM chose to enlist Trustmarque

over other ramework resellers or two

key reasons: its invaluable service and

competitive pricing.

Jude Singleton, Security and

Compliance Manager at TGM,

expands: I was happy to take

Trustmarque on board. I have a great

relationship with the team and they

are extremely responsive.

Paul Dean, the procurement lead at

TGM adds: From a procurement

perspective we wanted to get the

best value service that we could rom

an external advisor and thereore

considered all o the options

available. Trustmarques proposal wasevaluated as the most economically

advantageous approach in maintaining

a compliant licence position in light o

the planned changes.

Folatig a

Licesig StategyTGM started working on this project

with Trustmarque about 12 months

ago, but the actual renewal process

itsel only took about 2 months.

Through its Commercial

Benchmarking Service, Trustmarque

provided a comprehensive review

o the Microsot sotware already

in place to establish areas or

development. Trustmarque worked

closely with the organisation,

providing expert advice and

inormation on the latest innovations

and product ofers on the market

that would benet the organisation

and advised on the relevant licensing

options. Trustmarque was in regular

contact with TGM and was able

Given the fnancial environment

in the public sector, it was a case

o fnding the right procurement

strategy both in terms o

service and cost.

John Garner,

Head o Inormation Services atTGM


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to ormulate a long term licensing

strategy that provided the organisation

with the scope required to invest in

new IT projects without exceeding the

budget. Jude Singleton explains how

the relationship worked:We did a lot o orward planning

together. They were able to help

dene exactly what we needed and

to work out a strategy based on our

specic requirements. During the

whole process I regularly spoke to

Trustmarque regarding everything

rom special ofers to price checking

diferent licensing packages. We

examined many diferent licensing

options beore deciding upon the

optimum licensing strategy or TGM.

A Solid Bsiess CaseBy using the Trustmarque Commercial

Benchmarking Service, TGM has

successully enhanced its current

Enterprise agreement with Microsot

and saved approximately 60,000

per annum on licensing costs, along

with providing a vehicle to increase

cost savings moving orward through

technology consolidation. The new

agreement will also provide TGM with

much greater scope or technologyimprovements and deployments in the

uture.

However, the benets o using the

service go urther - the organisations

decision to upgrade its licensing

agreement is now backed with a solid

business case. It is important that

licences are updated on an ongoing

basis which is a constant and time

consuming process. As part o the

Benchmarking Service, Trustmarque

has provided a ull orecast o thelicensing requirements moving

orward. By enlisting the help o

Trustmarque, TGM has additionally

saved 2 months o its teams time.

Jude Singleton explains: I have easily

saved a month o my time. We usually

start reviewing our existing licensing

agreements months in advance o a

renewal to establish what we have on

the servers. This time Trustmarque

did all o this or us. By working with

Case Stdy

I have easily saved a month

of my time. We usuallystart reviewing our existing

licensing agreements months

in advance of a renewal

to establish what we have

on the servers. This time

Trustmarque did all of this

for us. Without Trustmarque

it would have taken weeks

to trawl through the

information and weigh up

costs.

Jude Singleton,

Security and Compliance

Manager at TGM


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working with Trustmarque I eel like I

have become a mini licensing expert.Its like having your own training

resource and they have actually made

me better at my job because I learn so

much rom them. A lot o people just

think o Trustmarque as a company

that sells licences, but what Ive come

to realise is that it is so much more

than that.

In terms o its licensing requirements

moving orward, TGM has urther

renewals planned over the next twelve

months and the organisation wouldbe happy to consider Trustmarque

again to assist in mapping out its

requirements. Paul Dean concludes:

Trustmarque is a proessional

customer ocused organisation that

provides an extremely competitive

service package. I would be happy to

consider working with them again or

any uture IT related requirements.

Trustmarque is a professional

customer focused organisation

that provides an extremely

competitive service package.

I would be happy to consider

working with them again for any

future IT related requirements.

Paul Dean,

Procurement Lead, TGM

FOr FurThEr InFOrmATIOn COnTACT:

Tstaqe Soltios Ltd, Tstaqe hose, Alpa Cot, moks Coss Dive, htigto, Yok, YO32 9Wn

T: 0845 2101 500 E: [email protected] W: www.tstaqe.co Trustmarque Solutions 2011

Trustmarque we ended up with 16

possible licensing options, whichis many more than we would have

otherwise been aware o. We also did

not have the resources to accurately

calculate what the best option would

be. Without Trustmarque it would

have taken weeks to trawl through the

inormation and weigh up costs.

Lookig to te Fte

TGM has had an on-goingrelationship with Trustmarque which

it has ound invaluable, and this is

set to continue moving orward, as

Jude Singleton demonstrates: With

licensing, its not efective to just look

at costs when a renewal comes up,

it is an on-going process so I am in

constant contact with Trustmarque

they are like part o the team! Since

Fo Fte Ioatio

To nd out more about Trustmarque

Solutions, the way we work, our

service oferings and our client

successes, call 0845 2101 500,

visit www.trustmarque.com or

email [email protected].

trustmarquetransportforgrtrmanchestercasestudyapril2011lr

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