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TRANSCRIPT
TRIRIGA Demand Work Order Request
Guide
Demand Work Order Request Guide
Version Date: October 29, 2018 Page 2
1. TABLE OF CONTENTS
1. Table of Contents .............................................................................................................. 2
2. Guide Instructions ............................................................................................................ 3
2.1 Guide Instructions ..................................................................................................................................... 3
3. Agency Contact Homepage Overview ............................................................................. 4
4. Demand Request ............................................................................................................... 5
4.1 Submit a Demand Request ...................................................................................................................... 5
4.2 Review a Submitted Demand Request ................................................................................................ 11
4.3 Reopen a Submitted Demand Request ............................................................................................... 13
4.4 Respond to TRIRIGA Service Evaluation Notification Email (Survey) ............................................ 15
5. Appendix ..........................................................................................................................18
5.1 TRIRIGA Building Names ...................................................................................................................... 18
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2. GUIDE INSTRUCTIONS
2.1 Guide Instructions
Topics listed in the table of contents can be jumped to by pressing 'Ctrl+Click' to follow the
hyperlink to that topic.
Helpful hints, tips and reminders are indicated with a pointed hand symbol and text box.
This red circle icon: indicates the step number on the screen shot where you will find
step-by-step instructions. These are to help you follow along in the guide as you complete the
steps yourself. Please note that the steps are listed before the image.
Sometimes, links or special features of a screen are highlighted with a red rectangle to
make it easier for you to find it on your screen as you follow along.
Please note that this icon is where you will find helpful hints, tips and reminders.
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3. AGENCY CONTACT HOMEPAGE OVERVIEW
This section will provide an overview of the Agency Contact homepage.
1. Request Central: Has a high level selection of demand services type to select form.
2. Reminders – Request Central: Provides an alternate link to action items, notifications, and pending surveys views Agency Contact you submitted on an Agency’s behalf.
3. My Active Requests: Shows all active demand requests that have you submitted.
4. My Organization Requests: Shows all active demand requests that have been submitted by you organization in your building.
5. Related Links – Request Central: Provides an alternate link to request history, personnel directory, and location directory views Agency Contact you can view on an Agency’s behalf.
6. Last Visited: Shows the last visited Demand Request that you have viewed.
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4. DEMAND REQUEST
This section provides the following information:
• How to Submit a Demand Request
• How to View a Demand Request
• Notification emails send from TRIRIGA
4.1 Submit a Demand Request
Step-by-Step instructions:
1. Once logged into TRIRIGA the homepage will appear. From the ‘Request Central’
section, click the arrow button next to ‘Facilities’ to display the list of items.
2. After the display list of items is expanded you have a choice of (refer to the following
page for a more detailed full list of Demand Request categories):
a. Electrical & Lighting
b. Exterior Services
c. Fixture and Furniture
d. General Repair
e. House Keeping
f. Interior Services
g. Key Request
h. Plumbing and Leaks
i. Security
j. Temperature
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Below is an expanded list of all Demand Request Types TRIRIGA provides:
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3. Select the general type of service that you are requesting service for.
4. Verify that the “Request is for” radio button is marked “Me”. Please do not select the
“Someone Else” radio button because if the other person does not have a TRIRIGA
person record you the requestor do not have the access to add that person.
5. Confirm that the Building, Floor fields are populated. The fields will be populated with
your location information. You may need to change location information to the building
and floor where the demand request is located.
6. To change the building location, select the magnifying glass and a dropdown menu will
appear. You will need to enter the room number into the “Describe Your Request” text
box.
Important Note: At this time we do not have Parking Lots loaded in TRIRIGA. If
there is an issue in a Parking Lot (not garage) the requester should select the
Building and then describe the issue along with the Parking Lot Location in the
‘Describe Your Request’ comments field.
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7. In the Name field enter the name of the building that the Demand Request is in (refer to
the Appendix section for a list of Building names in TRIRIGA). Then hit “Enter” on your
keyboard & a list of buildings with that name will display. Select the radio button next to
the correct building and then click the “OK” link.
8. If the building that you are in has multiple floors, click on the magnifying glass next to the
“Floor” field and select the radio button of floor that the Demand Request is on. Then
click the “OK” link.
9. Under the Service Request section there will be a series of options, click the radio button
to the left of Service Request that best describes the situation that has occurred.
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10. After you have selected the most appropriate Service Request enter a description of the
Demand Request, location (room number, building) and the person reporting the
problem into the ‘Describe Your Request’ comments field.
11. Once you have entered a description and location of the problem click on the ‘Submit’
button on the top right hand corner of the page.
Important Note: If you need to go back to a previous screen you can either use
the X in the top right hand section of the active screen or use the back arrow in
the internet browser.
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• After you select the ‘Submit’ button, the page redirects you back to your Agency Contact
homepage. You will also receive an email from TRIRIGA’s Workflow Notification stating
that your request has been received as shown below.
• You will also receive an email(s) from TRIRIGA’s Workflow Notification indicating when
your Demand Request has been assigned to a technician(s).
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4.2 Review a Submitted Demand Request
Step-by-Step instructions:
1. Once logged into TRIRIGA the homepage will appear. On the right hand side of the
homepage, there is a portal section called “My Active Request” where requests in an
“Issued” status are displayed. After selecting a record a new window will open displaying
the information that was previously submitted with the status of “Issued”.
2. After you have viewed the record click the “X” button in the top right hand corner to close
the window.
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3. To see all of the requests, navigate to the “Related Links – Request Central” portal
section on the left hand side of the screen and click on the “My Request History” link.
The page will refresh.
4. From the “My Request History” page, you will find a list of all your demand requests. To
display more requests on one page, click on the down arrow next to “Show” and select
the highest number.
5. In the “Related Report” section, you can filter the list by clicking on the down arrow next
to “-Select-“. You have the option to select the type of information that is in the status
dropdown list that you would like to view. This will filter the demand requests displayed
by status type.
o For example, only “Completed” demand requests will be displayed if “My
Request History – Completed” in the Related Reports select field is chosen.
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4.3 Reopen a Submitted Demand Request
Step-by-Step instructions:
1. Once logged into TRIRIGA the homepage will appear. On the left hand side of the home
page, select the “My Request History” link located in the “Related Links- Request
Central” section.
2. The “My Request History” page will display. If a Demand Request is showing a
“Completed” status but has not been completed satisfactorily (Example: “Light is out”
and the Demand Request states that it has been fixed, but the light is still out) then click
on that Demand Request link.
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3. Once you select the Demand Request that you need to reopen the page will open the
Demand Request in a separate window. You will need to select the “Re-Open” button in
the top right hand corner of the window.
4. The window will refresh to an active state where you are able to edit any information that
you entered in the original Demand Request. Enter the reason for re-opening the
request by appending your new statement to the “Describe Your Request” section.
5. After you have made your additional comment on the re-opened Demand Request,
select the “Submit” button in the top right hand corner of the window.
• Once submitted, the Demand Request is reissued to the Facilities Manager for handling.
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4.4 Respond to TRIRIGA Service Evaluation Notification Email (Survey)
Step-by-Step instructions:
1. Only you as a requestor will receive an email notification when the Demand Request has
been completed.
2. Then you will receive an email asking you to respond to a survey. You can respond in
one of two ways. The first option is to select the hyperlink in the email labeled “Click to
Open the Linked Record”. The link will take you to the TRIRIGA login screen. Once you
have logged in the screen will refresh and send you to the survey screen.
Important Note: Please DO NOT click on the “Issue”, “Save” and “Save & Close”
buttons in the email from TRIRIGA. Selecting these buttons will not allow you to
respond to the survey. TRIRIGA is an out of box system and was not customized.
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3. The second option is located on the right hand side of your homepage, there is a portal
section called “Reminder – Request Central”. Click on the link for “Action Items.
4. The screen will refresh to the “Actions Items” screen. From the “Action Items” section,
select the Service Evaluation that you would like to respond to. The screen will then
refresh to the Survey screen.
5. In the “Survey Questions” section select the magnifying glass and a dropdown list for
rating the service will be shown. Select the appropriate rating level.
6. If you would like to add additional comment about the service you can by typing them in
the “Comments” field.
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7. After selecting and entering additional comments you will need to select the “Issue”
button in the top right hand corner so that the survey will be sent back to the Facility
Manager to be reviewed.
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5. APPENDIX
5.1 TRIRIGA Building Names
TRIRIGA Building Names (in alphabetical order)
Alachua Regional Service Center East
Alachua Regional Service Center North
Bob Martinez Center - Central Energy Plant
Bob Martinez Center - Twin Towers Building
Bob Martinez Center - Twin Towers Lab (DEP)
Capitol Building
Capitol Building - Security Station North Entrance
Capitol Building - Security Station South Entrance
Carlton Building
Carr Building
CCOC 2450-1 Building Dor #1
CCOC 2450-2 Building Dor #2
CCOC 2450-3 Building Dor #3
CCOC 2540 - Gunter Building
CCOC 2555 - Sadowski Building
CCOC 2575 - Rudd Building - Emergency Operations Center
CCOC 2585 Building
CCOC 4025 Building
CCOC 4030 Building
CCOC 4040 Building
CCOC 4042 Building
CCOC 4050 Building
CCOC 4052 Building
CCOC 4055 Building - Eatz Cafe
CCOC 4065 Building - Central Energy Plant
CCOC 4070 Building
CCOC 4075 Building - Betty Easley Conference Center
CCOC First District Court Of Appeal
CCOC Pavilion
CCOC Sadowski Security Station Building
CCOC Southwood Shared Resource Center
Coleman Building
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TRIRIGA Building Names (in alphabetical order)
Collins Building
Commonwealth Chiller Plant
Daytona Beach Regional Service Center
Dimick Building
Douglas Building
Elliott Building
Executive Office Building
FDLE Central Energy Plant - Tallahassee
FDLE Crime Lab - Orlando
FDLE Main Auto Bay - Tallahassee
FDLE Main Building - Tallahassee
FDLE Main Garage Bay - Tallahassee
FDLE Miami Building
FDLE Warehouse - Miami
Fletcher Building
Fort Myers Regional Service Center - D'Alessandro Building
Fort Pierce Regional Service Center - Benton Building
Gore Building
Governor's Cabana
Governor's Mansion
Governor's Mansion Utility
Governor's Swimming Pool Enclosure
Gray Building
Grizzle Building
Grounds Facility
Hargrett Building
Historic Capitol
Holland Building
House Office Building
Hurston Building North Tower
Hurston Building South Tower
Jacksonville Regional Service Center - Singleton Building A
Jacksonville Regional Service Center - Singleton Building B
Jacksonville Regional Service Center - Singleton Cafeteria
Jacksonville Regional Service Center - Singleton Central Energy Plant
Jacksonville Regional Service Center - Singleton FDLE Office/Lab
Jacksonville Regional Service Center - Singleton Joint Dispatch Center
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TRIRIGA Building Names (in alphabetical order)
James Building
James Building - Maintenance Building
James Generator Building
J-Substation Switchgear Enclosure
Knott Building
Lakeland Regional Service Center - Peterson Building
Larson Building
Marathon Marine Maintenance
Marathon Regional Service Center
North Broward Regional Service Center
North Broward Regional Service Center Chiller Plant
Opa-Locka Regional Service Center North
Opa-Locka Regional Service Center South
Opcon - Building F
Parking Garage # 1 - Tallahassee
Parking Garage # 17A, B & C - FDLE Main - Tallahassee
Parking Garage # 2 - Tallahassee
Parking Garage # 29 - Senate Office Building
Parking Garage # 30 - House Office Building
Parking Garage # 31 - New Capitol Building
Parking Garage # 34 - Tallahassee
Parking Garage # 50 - Tallahassee
Parking Garage # 53 - Fort Myers RSC
Parking Garage # 56 - Hurston
Parking Garage # 58 - Daytona Beach Regional Service Center
Parking Garage # 62 North - Rohde Building
Parking Garage # 62 South - Rohde Building
Parking Garage # 63 - Lakeland Regional Service Center
Parking Garage # 73 - FDLE - Miami
Parking Garage A - Tallahassee
Parking Garage B - Tallahassee
Parking Garage C / DMS Maintenance Storage - Tallahassee
Parking Garage D - Tallahassee
Parking Garage E - Tallahassee
Pepper Building
Records Storage Annex
Records Storage Center
Rohde Building
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Sebring Building
Senate Office Building
Trammell Building
Turlington Building