tri-v pgdm(ft) syllabus tqmss 2010-2011

8/8/2019 Tri-V Pgdm(Ft) Syllabus Tqmss 2010-2011

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LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT, DELHI

Two Year Full-Time Post Graduate Diploma in Management

Trimester V

Course Code: 511 Course Title: Total Quality Management & Six Sigma

Academic Session: 2010-2011 Instructor: Prof. S. K. Jain

COURSE OBJECTIVES:

The objective of this course is to make the students understand using quality as

a competitive weapon. The focus of the entire teaching will be on the philosophy

of total quality management stressing achievement of customer satisfaction,

employee involvement, and continuous improvement. The course will basically

have three elements, the philosophical element stressing the use of quality as

an integrating force, the generic tools and the tools of the QC department. Six

sigma teachings shall further train students learn methods of eliminating virtually

all defects from companys products, processes and transactions.

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COURSE CONTENTS:

Module No. Sessions Topic & Reading/s

1 1-3 Conceptual Framework

1. Quality as a management Philosophy. Concept

of Customer Driven Quality.2. Employee Involvement. Customer satisfaction.

Supplier Partnership3. Leadership concepts The 7 Habits of Highly

effective people By Stephen R. Covey4. Barriers to TQM

Cases:

Chaotic Management, & Blind Alley of aCEO, Total Quality Management, S.K.Mandal

Building quality through Quality at GerberTQM By James R. Evans

Readings:

Total Quality Management, Dale H. Besterfield,Carol Basterfield-Michna Editon 2003 (reprint2010) Published by Pearson Education Part 1

Total Quality, James R Evans, 2nd Indian Ed.2005( Reprinted 2010), Ch 1, pp 1-29.

Operations Management, Chase, Aquilano &Jacobs, Ch 6

Total Quality Management, R. Rama Krishnan

Why Total Quality Management Programs Donot Persist: The Role of Management Qualityand Implications for Leading a TQMTransformation; Michael Beer, DecisionSciences, Volume 34 Number 4, Fall 2003.

Too Much or Too Little Ambiguity: TheLanguage of Total Quality Management,Mihaela Kelemen, Journal of ManagementStudies 37:4. June 2000, 0022-2380.

2 4-7 Evaluation of Quality Management & QualityGurus, Deming, Juran

1) National and International Quality Awards. Deming14 points, Juran Triology, The Deming Cycle.

2) PDSA cycle 5S, Kaizen concept & Methdology.

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3) Improvement as management function.Innovation, Kaizen. Concept of ContinuousImprovement, Quality Circles, Total QualityControl, JIT and other process improvementsystems. Case Discussions.

Cases:

Art of Managing By S.K Mandal

For whom the Bell Tolls!

Case of the Rotary Compressor By James R.Evans

Readings:

The Management and Control ofQuality, James & William, Ch 3, Ch 4

Management Guide to Quality and Productivity,

John Bicheno, Pt_1 OM Chase and Aquilano Ch 6, Ch. 4

MIT Sloan Management Review Summer2001, Pg 20

A Team approach to Kaizen, Journal of Industrial Technology, Glenn Gee,Phil Mc Grath and Mahyar Izadi, (Fall 1996): pp 45-48.

.

3 8-10 Setting Quality Standards

8. Performance Measures, Benchmarking forContinuous Improvement, Re-engineering

9. ISO 9000 & 14000 Standards10. Case Discussions

Readings:

TQM, Dale H Besterfield, Part 2 Ch 10, 18

OM, Chase & Aquilano Ch 6


Productivity and Quality, V. Upadhyay andothers.

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4 11-14 Measuring and Reinforcing Quality

11. Concept of Statistical Quality Control and itsusages in controlling quality.

12. Flowcharts, Histograms, Pareto diagrams and

Ishikawa Diagram, Poka- Yoke.13. X bar charts, R charts and there usage andcontrolling quality. Interpretation of thesecharts.

14. Basic understanding of Process capability asrelated to statistical process control.

Case Discussions1. Statistic in Practice 1 & 2, Total quality

Management, S. K. Mandal

Exercises:

Exercises on SPC, X bar and R Charts, PCharts

Readings:

Management and Control of Quality, James REvans, Ch.13

OM, Roberta & Bernard Ch. 15

Quality Management, Howard Gitlow Part III,Ch. 5, 6, 7 & 8

Total Quality Management, R. Rama Krishnan Implementation of TQM in the Service Sector.

Case Study, TQM by P N Mukherjee, pp 380

Sullivan, L.P. (1984), Reducing Variability: ANew Approach to Quality: Quality Progress,July, pp 15-21.

5 15-20 Six Sigma Systems

15. Introduction to six sigma and its Benefits.

16. Infrastructure of six sigma

17. Process power: the five steps of Six Sigma.

Process management, the infrastructure for

six-sigma leadership.

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18. Putting people power into practice. Preparing

Black Belt and other key roles

19. Advanced six sigma Quality tools, QFD, SPC,

Six sigma DMAIC Methodology

Readings:

The Ultimate Six Sigma: Keki R Bhote, 1st Ed.2007, PHI.

The Six Sigma Way

Peter, Robert, Roland and Cavanagh (Pg: 11-13, 35-36, 41-48, 51-65, 117-129, 335)

Design for Six Sigma, C M Creveling, Slutskyand D Antis


Quality Function Deployment- A PractitionersApproach, Brosset L James, and Milwaukee,WI: ASQC Quality Press, 1991.

The Power of Six Sigma, Subir Chowdhury;Pearson Education (Singapore) Pte. Ltd 2001.

Cases:

Statistics in Practice 1. M/S REC RefrigerationManufacturing Company

PEDAGOGY:

Besides Lectures, the concepts shall be reinforced through class discussions ofthe assigned Cases / Readings/ Articles listed above. All students are required toread them in advance and come prepared for active participation and constantevaluation. Teaching shall be supplemented by Individual / Group assignments.Live project shall be assigned to each group to experience real life situation. Allgroup assignments / Projects shall be presented to have the benefit ofknowledge sharing.

EVALUATION PARAMETERS:

End Term Examination 60%

Assignments, Case discussions, test, and participation 40%

Individual / Group Assignments 10Class Participation / Attendance 10Case Discussions / Mid-Term test 10Live-Project 10

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LEARNING RESOURCES:

1. Recommended additional readings:

Total Quality Management: Dale H Besterfield, Glan and Mary, 3rd AsianEd. 2004, Pearson Education.

Total quality management, S. K. Mandal

Total Quality Management, P N Mukherjee, 1st Ed. 2006, PHI.

Total Quality, Management, Organisation and Quality, 2nd ED. 2006,Thomson Pub.

Total Quality Management, Principles and Practice, Dr. S K Mandal, 1 st Ed.2005, Vikas Pub. House Ltd.

Quality Management, Tools and Methods for improvement, 2nd ed. HowardGitlow, Alan Oppenheium, Roso Oppenheium, Irwin

The Management and Control of Quality, 4 th ed., James R Evans, WilliamM Lindsay, South Western College Pub.

The Ultimate Six Sigma: Keki R Bhote, Indian reprint 2007, PHI.

The Six Sigma Way, Peter S Pande, Robert P Neuman, Roland RCavanagh, McGraw Hill Pub.

Design for Six Sigma, C M Creveling, J L Slutsky, D Antis Jr., Pearson Ed.

Total Quality Management , Second Edition, Nagrajan R.S, ArivalagarA.S.- Published by New Age International (p) Ltd.

2. Handouts and other reading materials will be provided as and when required.

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tri-v pgdm(ft) syllabus tqmss 2010-2011

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