LAL BAHADUR SHASTRI INSTITUTE OF MANAGEMENT, DELHITwo Year Full- Time Post Graduate Programme in Management

Trimester - I

Course Code: 1107 Course Title: Organizational Behaviour IAcademic Session: 2009-10 Instructor: Prof. Bindu Chhabra

COURSE OBJECTIVES

Organizational effectiveness depends largely on its ability to manage the human behaviour. A proper understanding of organizational dynamics and the various management concepts is essential for every manager. The objective of this paper is to familiarize the students with basic management concepts and behavioural processes that are at work in an organization.

Upon completion of this course, the students should be able to:

Explain and apply principles of organization theory Identify individual and organizational practices for managing workplace stress

Understand group dynamics, and specifically the way individuals within a group work together to attain certain goals

Explain relationship between attitudes and job satisfaction

Explain how major personality attributes predict behavior at work

Explain how perception affects the decision making processUnderstand organizational culture and managing change in organizationsDescribe and apply the principles of organizational behavior to developing effective relationships with others in workplaceCOURSE CONTENTS Module No.

Session Topic I 1 Introduction to OB and Management Principles 1.1 Conceptual Framework1.2 Challenges and Opportunities for OB1.3 Managerial Implications1.4 Evolution of Management Principles1.4.1 Scientific Management Theories1.4.2 Human Relations Approach 1.4.3 Systems Approach Readings: Koontz, H. & Weihrich, H. (2005): Chapter 8, pp. 199-219 Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 1 II 2-3 Foundations Of Individual Behavior 2.1 Biological Characteristics 2.2 Ability 2.3 Learning Readings:

Fundamentals of OB. Slocum,J.W.& Hellriegel, D (2007) Chapter 13 pp.364-388 Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 2 Pp 46-75 Case Professional Sports: Rewarding and Punishing the Same Behavior. OB by Robbins (2009). Pp 73

III 4-6 Personality and Values 4.1 Determinants of Personality 4.2 Traits of Personality 4.3 Personality Attributes influencing OB Importance and Types of Values

4.4 Values across cultures4.5 Transactional analysis

Readings: Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 4, Pp 108-153. Luthans, F. (2008). Organizational Behavior. Chapter 5 Pp. 125-156. Article Review:

The Sales Personality? By Skyler, Heather. In Business.

Mar 2008, Vol. 31. Issue 3, pp 46-47

IV 7-9 Perception and Individual Decision Making7.1 Factors Influencing Perception

7.2 Attribution Theory7.3 Frequently Used Shortcuts7.4 Impression Management and Employee Impression Management Strategies7.5 Individual Decision-making

Readings Fundamentals of OB. Slocum,J.W.& Hellriegel, D (2007)

Chapter 12 pp.338-362 Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 5, pp 154-189 Article Review What’s Holding Women Back? By Wellington, S; Kropf, M.B. & Gerkovich, P.R. Harvard Business Review. June 2003. pp.18-19.

V 10 Attitudes and Job Satisfaction10.1 Types of attitudes10.2 Theories of Attitudes10.3 Attitude Surveys10.4 Job Satisfaction

Readings

Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 3, Pp 79- 106CaseAlbertsons Works on Employee Attitudes. OB by Robbins. (2009). Pp. 101.

VI Self Study Commitment Determinants of Commitment Work Environment & Organizational Commitment Readings:

Tushman, M.M., O’Reilly, & Nadler, D. A. (2005);Chapter

6, pp. 406-425

VII 11-12 Group Dynamics11.1 Types of Groups11.2 Stages of Group Development11.3 Group Structure11.4 Group Decision Making11.5 Individual versus Group Decision Making

Readings Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter

9, pp 308-345 Article Review

The Hawthorne Experiments by Frederick J. Roethlisberger. Classic Readings in OB.3rd ed. By J. Steven Ott. Sandra Parke, Richard B.Simpson. Pp.142-150

VIII 13 Work Teams13.1 Difference between Groups and Teams13.2 Types of Teams13.3 Creating Effective Teams

Readings Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 10, pp 346 -377 Article Review Critical Success Factors for Creating Superb Self- Managing Teams by Ruth Wageman Classic Readings in OB. 3rd Ed. By J. StevenOtt., Sandra Parke, Richard B. Simpson. Pp.285-296

VIII 14-15 Organizational Structure14.1 Organizational Designs14.2 Emerging Design Options14.3 Difference in Organizational Structures

Readings:

Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter16, Pp 562-597

Cases: The Honda Case: Designing for Quality.

Managing Quality through Teams. by Lawrence J. Miller. Pp.201-206

Salomon: Fundamentals of OB. Slocum,J.W.& Hellriegel, D (2007) pp.93-94

IX 16-18 Power and Political Behavior 16.1 Forms and sources of Power16.2 Consequences of Using Power16.3 Influence Tactics used in Organizations16.4 Political Behavior in Organizations16.5 Political strategies and Tactics16.6 Implications for Managers

Readings Robbins, S. P.; Judge, T.A.; Sanghi.S (2009): Chapter 14, Pp 490 -527 Case:

The Politics of Backstabbing. OB by Robbins (2009) pp.522 Dress for Success. OB by Robbins (2009) pp.521

X 19-20 Conflict and Negotiation19.1 Nature of conflicts19.2 Causes of Conflicts19.3 Conflict Handling Styles19.4 Negotiation in Conflict Management19.5 Stages of Negotiation19.6 Negotiation Strategies19.7 Influences on negotiation Strategies19.8 Negotiation across Cultures

Readings Fundamentals of OB. Slocum,J.W.& Hellriegel, D (2007)

Chapter 9 pp.246-275

PEDAGOGYIt will be a judicious mix of lectures, case analysis & discussion, article reviews, assignments & presentations by the students.

EVALUATION

The course will be evaluated on the following basis: End-Term Examination: 60 Marks Internal Assessment: 40 Marks Internal Evaluation:Attendance & Class Participation: 10 MarksUnannounced test/quiz : 5 MarksArticle Review : 5 MarksLive Projects (Group) : 10 MarksExercises and Caselets : 10 Marks

READINGS Koontz, H. & Weihrich, H. (2005). Management A Global Perspective. New Delhi: TMH

Luthans, F. (2008). Organizational Behaviour (11th ed.). New Delhi: McGraw-Hill: Singapore.

McShane, S.L.; Glinow, M.A.V. & Sharma, R.R. (2008). Organisational Behaviour. 4th Ed. Tata McGraw-Hill New Delhi.

Mullins, L.J. (2007). Management and Organisational Behaviour. 7th Ed. Pearson Education.

Pareek, U. (2008):Understanding Organizational Behaviour, 2nd Ed. Oxford Higher Education.

Pierce, J.L. & Gardner, D.G. (2007). Management and Organisational Behaviour. 2nd Ed. Cengage Learning.

Robbins, S. P. Judge, T.A. Sanghi, S (2009). Organizational Behaviour, 13th ed.. New Delhi: Pearson Education

Slocum, J.W. & Hellriegel, D. (2007). Fundamentals of Organizational Behavior. New Delhi: Cengage