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TRASCENT ANNUAL

CRE/FM Americas ConferenceNovartis + Cambridge, MA

September 19–20, 2017

E X P E R T P E R S P E C T I V E S + E M E R G I N G T R E N D S + A C T I O N A B L E I N S I G H T S

WELCOMETrascent Annual CRE/FM Americas Conference

Dear Colleagues,

Trascent is pleased to announce its Annual Americas Conference – to be held September 19th and 20th, 2017 in Cambridge, MA. We are delighted that Novartis will host this year’s event at its Cambridge base; a global centre for innovation and technology. We look forward to having you join us at this important learning, networking and information-sharing event.

Novartis Institutes for BioMedical Research, Inc. (“NIBR”) engages in the research and development of medicine. It focuses on various disease areas, such as immuno-oncology, oncology, neuroscience, cardiovascular and metabolic, autoimmunity, transplantation and inflammatory, infectious, musculoskeletal, ophthalmology, and respiratory. Novartis opened its first lab in Cambridge in 2003, and currently employs more than 2,500 people in the area. It is the largest corporate employer in Cambridge and occupies around 1.2 million square feet of lab and office space.

Consistently top rated as one of the industry’s premier event, the Trascent Conference focuses on Corporate Real Estate and Facilities Management (CRE/FM) and aims to deliver rich insights through a multi-faceted approach to CRE/FM – by looking at legal, operational, financial, technology, and supplier market perspectives. This year, a major focus will be on how companies are leveraging technology and driving user experience. About two years ago, we wrote an article about market consolidation and its implications. This year, we will discuss the implications of consolidation from a client perspective. In addition to dialogue-rich panel discussions, case study presentations and leading law firm inputs the event will once again include senior executives from principal supplier companies to offer their market insight.

We look forward to your participation at this event.

Sincerely,

Rakesh Kishan Managing Principal Trascent Management Consulting, LLC

Welcome _________________2

What Attendees Say _______3

Conference Info ___________4

Complimentary Dinner Shuttle Service ____________4

Agenda __________________5

Speakers _________________9

Our Sponsors ____________ 13

Thank You to Our Host ____ 15

TABLE OF CONTENTS

Previous attendees include senior executives in corporate real estate, facilities management, procurement and operations from:

Excellent networking event and good exposure of current hot topics.

• Great conference with very diversified sessions. • Fantastic! I really

enjoyed the open collaborative concept. • Thought provoking data

driven, sophisticated, excellent variety of end users. • Good discussion,

interactive and excellent networking opportunity.

WHAT ATTENDEES SAY

» AB Electrolux

» ABB

» Abbott

» Agilent Technologies

» AIG

» Alexion

» Altria

» Amazon

» American Express

» Amgen

» Ascension Health

» AstraZeneca

» Bank of America

» Bank of Montreal

» Barclays

» BASF

» Bayer HealthCare

» BBC

» Beckman Coulter

» Becton Dickinson

» BlackRock

» BMW

» BNY Mellon

» Bristol-Myers Squibb

» British Foreign and Commonwealth Office

» CA Technologies

» Campbell Soup Company

» Capital One

» Cargill

» Cisco Systems

» Citigroup

» Coca-Cola

» Colgate Palmolive

» Comcast/NBCUniversal

» Covidien

» Danske Bank

» Dell

» DHL

» Diageo

» Dow Chemical

» DPDHL

» DuPont

» Elanco

» Eli Lilly and Company

» Ericsson

» European Investment Bank

» ExxonMobil

» Fifth Third Bank

» Firmenich

» Fosun Group

» GE

» Genentech

» GlaxoSmithKline

» Goldman Sachs

» Hallmark Cards

» Harley-Davidson

» HBO

» Heineken

» Hewlett Packard

» Honeywell

» Howard Hughes Medical Institute

» International Monetary Fund

» IMS Health

» Intel

» John Deere

» Johnson & Johnson

» Kaiser Permanente

» Kerry

» Keysight Technologies

» Kimberly Clark

» Kraft Foods

» LAM Research

» Lockheed Martin

» Manulife Financial

» Mars

» Marsh & McLennan

» MasterCard

» McKesson

» Merck

» MetLife

» Microsoft

» Morgan Stanley

» Motorola

» NBTY

» Nestle

» Nokia

» Nordea Bank Penske

» PepsiCo

» Pfizer

» Philip Morris

» Philips

» Pratt & Whitney

» Procter & Gamble

» Quintiles

» Robert Half

» Roche

» Rolls-Royce

» Sandoz/Hexal

» Sanofi

» Schneider Electric

» Shell

» Siam Commercial Bank

» Siemens

» Sprint

» Standard Chartered Bank

» State Farm Insurance

» SunTrust Bank

» Swiss Re

» Syngenta

» Telefonica

» Tetra Pak

» Teva Pharmaceuticals

» The Carlyle Group

» The Church of Jesus Christ of Latter-day Saints

» Thomson Reuters

» Time Warner

» Toyota

» TripAdvisor

» Unilever

» Unisys

» United Health Group

» United Technologies

» URENCO USA

» US Bank

» USAA

» UTC

» Veritas Technologies

» Visa

» VMware

» Warner Bros.

» Weyerhaeuser

» Whirlpool

Conference Information & AgendaTRASCENT ANNUAL AMERICAS CONFERENCE 3

CONFERENCE INFO

Conference LocationNovartis250 Massachusetts Avenue Cambridge, MA 02139 USA

Conference Schedule Overview

Monday, September 18th

7:00 pm – 9:00 pmPre-Conference Welcome Reception

Tuesday, September 19th

8:00 am – 6:00 pmConference Sessions – Day 1


6:30 pm – 9:45 pmMain Conference Dinner

Wednesday, September 20th

8:00 am – 2:00 pmConference Sessions – Day 2

Pre-Conference Welcome Reception

Le Meridien Cambridge20 Sidney Street Cambridge, MA 02139

Conference participants are invited to attend Trascent’s Pre-Conference Welcome Reception. Cocktails, hors d’oeuvres and buffet dinner food will be served.

Main Conference Dinner

Shepard1 Shepard Street Cambridge, MA 02138

Conference participants are invited to attend Trascent’s Main Conference Dinner. A five course menu and fine wine will be served.

Complimentary Dinner Shuttle Service

Complimentary shuttle service will be offered between the conference venue and main conference dinner venue. Shuttle will return from the dinner venue to Le Meridien Hotel.


6:15 pmTransfer from Novartis to Main Conference Dinner

10:00 pmTransfer from Main Conference Dinner to Le Meridien Hotel

4TRASCENT ANNUAL AMERICAS CONFERENCE Conference Information & Agenda

AGENDASeptember 19–20, 2017 + Novartis + Cambridge, MA

Disclaimer: This is an end-user event program with the exception of the “Supplier Executive Panel” session, which will have a select group of senior executives from supplier companies participating in only this session.

8:00 am – 8:30 am

Continental Breakfast & Registration Check-In

8:30 am – 8:50 am

Welcoming Remarks

Alicia Dernier, Director Project Management, Novartis

8:50 am – 9:00 am

Opening Remarks

Rakesh Kishan, Managing Principal, Trascent

9:00 am – 9:50 am

PLENARY SESSION 1

Novartis Global FM Strategy

Tommy Michaels, Head of Procurement Facility

Services, Novartis

Jerry Nadeau, Executive Director, Americas Head

of Facility Operations, Novartis

In this presentation, Novartis will review its global FM strategy and will profile its significant evolution over the last 3 years. The discussion will profile the shift to a new centralized structure and evolution of outsourced contracts. The discussion will conclude with observations

on lessons learned from generation one and changes in strategy due to centralization and different budgetary control decision rights.

9:50 am – 10:40 am

PLENARY SESSION 2

Key Trends Facing CRE/FM Today


This session will focus on key trends facing the corporate real estate and facilities management (CRE/FM) industry today. The session will cover how corporations are approaching key issues confronting them – technology strategy, search for next generation value to the corporation, business uncertainty and volatility, regulatory and financial accounting changes and driving the workplace experience. With value added strategies in each critical domain, the discussion will highlight how best practice leaders are cementing their position of influence within the C-Suite. A key focus of the discussion will be on how technology trends will shape the workplace of tomorrow – from augmented or virtual reality, artificial intelligence, social networking and cloud computing.

10:40 am – 11:10 am

Break

7:00 pm – 9:00 pm

Pre-Conference Welcome Reception

Le Meridien Cambridge, 20 Sidney Street, Cambridge, MA 02139

Conference participants are invited to attend Trascent’s Pre-Conference Welcome Reception. Cocktails, hors d’oeuvres and buffet dinner food will be served.


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11:10 am – 12:10 pm

PLENARY SESSION 3

First vs. Next Generation Outsourcing in a Complex Setting - Panel Discussion

MODERATOR

Monte Marcum, Managing Dircetor, Trascent

PANELISTS

Matthew Gilmartin, Head of Procurement, Real Estate

& Facility Services, Novartis

Darren O’Toole, Executive Director Global IFM, Energy

and ME CoEe, Merck

Scott Stover, Director of Global Facilities Services,

Bristol-Myers Squibb

In this presentation, the panelists will discuss case studies from their own organizations’ experiences related to next generation outsourcing strategies in complex operating environments. The session will detail how evolving market conditions and lessons learned through successive generations of outsourcing shaped next generation approaches and strategies. While all three panelists come from the same industry and represent organizations with global portfolios of diverse assets (office, lab, and manufacturing), approaches to outsourcing, conception of “value,” and sources of complexity differ. The discussion will highlight both areas of divergence and key commonalities, in strategy and implementation, and the underlying rationale.

12:10 pm – 1:00 pm

PLENARY SESSION 4

Creating Value Through Real Estate

Keith T. Cheatham, Vice President Global Real Estate

COE, Estée Lauder Companies

David Jones, Managing Director, Trascent

In this presentation, we will review key strategies for creating value through Real Estate. Key issues profiled include: capturing board level attention, building alignment, strategic portfolio planning developing business unit strategies, and integrating for enterprise value. A key focus will be on how to measure success. Case study examples will be provided.

1:00 pm – 2:20 pm

Lunch

2:20 am – 3:20 am

PLENARY SESSION 5

Workplace Experience - Panel Discussion

MODERATOR


PANELISTS

Edwin Buckley, Head of Workplace Experience –

Americas, Ericsson

Keith T. Cheatham, Vice President Global Real Estate

COE, Estée Lauder Companies

This panel discussion will focus on how services and technology can be integrated to create a positive workplace experience. In this session, panelists will discuss two different workplace experience strategies that will highlight the evolving nature of FM – leveraging technology, fostering innovation, and meeting the unarticulated needs of campus and site occupants.

3:20 pm – 4:20 pm

PLENARY SESSION 6

Flexible Outsourcing Contract Structures

Thomas Knox, Partner, Morrison & Foerster

Alistair Maughan, Partner, Morrison & Foerster

In an unpredictable business environment, facilities management outsourcing contracts must be as flexible and scalable as possible to address the changing business environment, including acquisitions and divestitures; site openings, closures and repurposing; changes in the scale and scope of services; and the addition of sites in other countries. Most customers also want to receive fluid, evolving services, not a static service base. This session will focus on ways to build flexibility and scalability into outsourcing contracts, whether at the outset of a new relationship or when reviewing, revising or replacing an existing contract. Flexibility and scalability can be built into many aspects of the contract, including the structure of the overall agreement, financial terms and incentives, grace or calibration periods, modification of KPIs and service levels, governance and change management processes, innovation structures and disengagement procedures. The session will draw upon the presenters’ experience in designing and negotiating facilities management outsourcing contracts in the United States and globally for maximum flexibility and scalability.


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6:30 pm – 9:45 pm

Main Conference Dinner

Shepard, 1 Shepard Street, Cambridge, MA 02138

Conference participants are invited to attend Trascent’s Main Conference Dinner. A five course menu and fine wine will be served.

4:20 pm – 4:50 pm

Break

4:50 pm – 5:40 pm

PLENARY SESSION 7

Latin America, FM Overview

Nate Erpestad, Managing Director, Trascent

Diego Sierra, Senior Consultant, Trascent

Whether taking a global first-generation approach, looking to expand an existing program into the region, or on a standalone basis, clients are increasingly looking at opportunities for FM programs in Latin America. This session will focus on the defining features of the LatAm FM market, both its regional characteristics and how

these differ from North America as well as those elements which distinguish countries within the region from one another. The discussion will highlight region-specific issues, such as double-taxation, political and economic risk, data quality as well as labor-related complexity and identify mitigating actions. Finally, the session will use case studies to address regional strategies and identify key success factors.

5:40 pm – 6:00 pm

Day 1 Closing

6:15 pm

Shuttles to Main Conference Dinner

8:00 am – 8:30 am

Continental Breakfast

8:30 am – 9:30 am

PLENARY SESSION 8

Pricing in Practice


Consistently top rated, this session provides unique objective insights into contract pricing strategies and real-world practical perspectives and challenges. The session will not only focus on how pricing strategies are structured, but also highlight how these are put into practice and the realities of what happens next. The discussion

will provide highlights from recent negotiations, points of friction to avoid and lessons learned. Data benchmarks and emerging pricing models will also be shared.

9:30 am – 10:20 am

PLENARY SESSION 9

Global IFM Market Activity & Trends

Monte Marcum, Managing Director, Trascent

This session will address IFM market activity trends across the Americas, Europe and Asia Pacific based on deal activity through primary research and Trascent analysis. It will dive into key challenges facing CRE/FM executives in approaching each market, including supplier

10:00 pm

Shuttles Return to Le Meridien Hotel


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engagement, sourcing and scope trends, particularly as next generation contracts become more prevalent in the market. The presentation will highlight future implications based on research and client experience with a maturing CRE/FM supplier market, evolution of outsourcing models, supplier capability enhancements and market consolidation. How companies position themselves and their internal alignment with their future CRE/FM opportunities will play an increasingly important role in order to get the best resources assigned to their accounts.

10:20 am – 10:50 am

Break

10:50 am – 11:40 am

PLENARY SESSION 10

Initiating and Sustaining High Performing Outsourcing Relationships – Biggest Wins and Critical Success Factors in Early Stage Implementation

Brian Higgins, Director - Americas Integrated Facilities

Management, Honeywell

Monte Marcum, Managing Director, Trascent

Client organizations and service providers spend an extraordinary amount of time, money, and effort on “Transition,” the period immediately prior to a contract go-live. What is less often discussed, and even more poorly defined, is “Early Stage Implementation” – the period following Transition. However, careful observation of outsourcing deals, regardless of generation, scale or objectives, reveals that this “post-Transition” period can be of equal or even greater criticality to long term success than the Transition period. This session will focus on defining the Early Stage Implementation phase, with a focus on the elements that are of critical importance early in a new agreement, including technology, baseline definition and financial reporting, as well as service provider talent. The session will provide specific examples of ‘wins’ during this period and explain the contractual and operational means used to attain them. It will also touch on how to refresh an incumbent relationship and further drive innovation and portfolio expansion.

11:40 am – 12:40 pm

PLENARY SESSION 11

Supplier Executive Panel – The Supplier Viewpoint Ahead – Panel Discussion

MODERATOR


PANELLISTS

Peter Bulgarelli, Executive Managing Director,

Industries, Corporate Solutions, JLL

William (Bill) Concannon, Chief Executive Officer,

Global Workplace Solutions, CBRE

Jon Love, Executive Vice President of Business

Development, ISS

Colette Temmink, Executive Managing Director

Integrated Facilities Management & Project &

Development Services, Cushman & Wakefield

In this unique and candid panel discussion, senior executives from top CRE/FM service providers will present their points of view on the current state of the market and engage in an open and lively discussion of current trends, challenges, lessons learned and best practices in designing effective, productive and win-win outsourcing relationships.

12:40 pm – 2:00 pm

Closing Comments & Lunch


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CBRE

William ConcannonChief Executive Officer, Global Workplace Solutions

Bill Concannon is CEO of CBRE’s Global Workplace Solutions (GWS) business, a global, integrated, full-service

real estate outsourcing business serving the world’s largest real estate occupiers. GWS employs over 38,000

people globally across more than 50 countries. As CEO of GWS, Bill oversees the delivery of all services to

GWS clients, including enterprise facilities management, advisory and transaction services, project manage-

ment, and management consulting. Bill also serves as a member of CBRE’s Global Operating Committee.

JLL

Peter BulgarelliExecutive Managing Director, Industries, Corporate Solutions

Peter Bulgarelli leads JLL’s industry focused businesses. This includes managing the integrated services

for Life Sciences, Public Institutions and Healthcare. For Life Sciences, JLL provides integrated facility

management services for 100 million square feet and manages $900 million in supply chain expenditures.

Our Public Institutions business provides facilities and real estate solutions for the Department of Defense,

and federal, state and local governments nationwide. For Healthcare, JLL supports 343 million sq. ft. of

healthcare facilities with 1,500 dedicated healthcare employees. We serve 540 hospitals in dozens of states.

ERICSSON

Edwin BuckleyHead of Workplace Experience – Americas

NOVARTIS

Alicia DernierDirector Project Management Cambridge Campus

Alicia Dernier is the Director of Project Management, Novartis Business Services (NBS). Alicia is responsible

for an annual capital project budget of $35 million, campus master planning, moves adds, changes as well as

the sites computer aided facility management (CAFM) system. Alicia joined Novartis in 2014 from Creative

Office Pavilion where she was the Director of Client Services overseeing the Fidelity Investments account.

Alicia’s previous roles include time at Shire, Akamai Technologies and Harvard University, all within Facilities

and Real Estate Departments. Alicia is active in both CoreNet and IFMA where she was the President of the

Boston Chapter.

SPEAKERS

ESTÉE LAUDER COMPANIES

Keith T. CheathamVice President, Global Real Estate COE

Keith joined The Estée Lauder Companies in February 2017 as Vice President, Global Real Estate Center

of Excellence. In this role Keith is responsible for setting and executing, in partnership with our Brands,

Regions, and Functions, the overall strategic direction and vision for the provision of non-retail real estate

services across the Company, as well as continuously improving the delivery of services through subject

matter expertise, knowledge of client business needs, and industry/market trends. He plays an active role

in analyzing the effectiveness of the real estate portfolio, developing strategies that align the role of real

estate to the overall business goals and objectives, and optimizing the value of our real estate portfolio in

meeting current and future challenges.


HONEYWELL INTERNATIONAL

Brian HigginsDirector – Americas Integrated Facilities Management

Brian Higgins is the Director for Americas Facilities Management at Honeywell International, Inc., a Fortune

100 diversified technology and manufacturing leader headquartered in Morristown, NJ, with sales of $40

billion. In this position, he is responsible for integrated facilities management (IFM) activities supporting

Honeywell’s Americas operations. Honeywell’s current IFM portfolio in Americas consists of over 250 sites

and 25 million square feet. Honeywell will continue to increase the IFM portfolio worldwide. Prior to joining

Honeywell in 2008, Brian was the Senior Sourcing Leader at Intel Corporation, where he had global respon-

sibility for managing the company’s direct materials cost for Assembly Test Manufacturing (ATM) portfolio.

TRASCENT MANAGEMENT CONSULTING

David JonesManaging Director

David is a recognised authority in real estate and facilities outsourcing for multi-national corporations and

an early influencer in the globalisation of corporate real estate since 1998. He leverages over 30 years’

experience providing strategic advice at C-level and has an extensive personal network from managing multi-

regional, multi-functional account teams worldwide. David’s focus is on the strategic development of client

teams aligning CRE objectives with business goals. He works with many Asian headquartered companies

who are establishing in-house functions for the first time while expanding globally.

NOVARTIS

Matthew G. GilmartinHead of Procurement, Real Estate & Facility Services

Matthew is currently Head of Procurement for Real Estate, Facilities Service (REFS) and Utilities for the

Global Procurement Group at Novartis Business Services. His team also has primary responsibility for

leading Capital projects and Health, Safety and Environment initiatives in support of his key stakeholders

around the globe. Matthew comes to Novartis from the BASF Corporation where he managed and

optimized global commodity supply chains for large industrial customers. His primary roles included

marketing financial risk management strategies and development of multi-year global supply partnerships.

His career also includes management positions in the financial field, where he was a Treasury Manager for

Asarco, Inc., an international mining company.


Nate ErpestadManaging Director

Nate Erpestad is a Managing Director of Trascent Management Consulting with more than 12 years of

engineering, industry, outsourcing and advisory experience. He has advised and managed projects for

multiple global organizations in Corporate Real Estate and Facilities Management, with an emphasis in

sourcing strategy, structuring contract models, governance design, performance management as well as

negotiations. He has worked in all regions of the globe and has negotiated over $5 billion in total contract

volume, resulting in contractual savings in excess of $500 million. His subject matter expertise includes global

supplier market intelligence, data collection and analysis, contract negotiations and RFP development.


Rakesh KishanManaging Principal

Rakesh Kishan is a Managing Principal at Trascent Management Consulting. Rakesh is a global authority on

the integrated Facilities Management market. He advises corporations in FM outsourcing on a global scale

for large, multidivisional enterprises with diverse portfolios. He is an expert in virtually all aspects of the entire

outsourcing life-cycle: from structuring global outsourcing initiatives, to change management, optimizing

governance structures and, and to implementing interventions to renew troubled relationships. Rakesh has

served as a keynote speaker at BIFM and guest speaker at other prominent industry events, including CoreNet

Global Summit, ISPE and IFMA conferences. His expert insights, thought-leadership perspectives and articles

frequently appear in distinct global media outlets and industry trade publications.


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ISS

Jon LoveExecutive Vice President of Business Development

Jon Love is one of the Top 100 Most Influential Black Executives in Corporate America (Savoy Magazine,

2014). He currently serves as Executive Vice President of Business Development for ISS Facility Services.

In this role he designs, develops and manages all growth strategies and B2B acquisition support. He leads

all sales and capture management professionals in North America. Jon has extensive experience in running

large, complex businesses. He served in various executive roles including Group Vice President of Business

Development at Computer Sciences Corporation (CSC), President of Pitney Bowes Government Solutions

and Executive Vice President of Sales and Marketing for Robbins-Gioia, a leading management consulting

firm, and National Vice President of Field Service Operations for Avaya.

MORRISON & FOERSTER

Thomas J. KnoxPartner

Thomas J. Knox is Co-Chair of Morrison & Foerster’s 280-lawyer Global Corporate Department. He is also

a member of the Global Sourcing and Technology Transactions Groups, where he advises clients on legal

and business issues relating to outsourcings and complex procurements. He structures, negotiates, and

implements intellectual property license, acquisition, and disposition agreements; electronic commerce and

e-business deals; sourcing and procurement transactions; onshore, offshore, and near-shore service, develop-

ment and management contracts; reseller and other distribution arrangements; and joint venture and strategic

alliance deals. He counsels clients in a variety of industries including information services, financial services,

enterprise software, internet infrastructure, telecommunications, pharma, and high precision manufacturing.


Monte MarcumManaging Director

Monte Marcum is a Managing Director at Trascent with more than 15 years of strategic sourcing and global

supply chain management experience. He brings a broad, innovative perspective to providing advice on

outsourced operations and service delivery strategy development. His specific areas of facilities manage-

ment expertise include leading complex contract negotiations, sourcing strategies & processes, organiza-

tional design, and competitive benchmarking. Throughout his career, he led efforts to source and negotiate

more than $5 billion in total contract value for integrated facilities management and another $1 billion

across other services and commodities.

MORRISON & FOERSTER

Alistair MaughanPartner

Alistair Maughan is Co-Managing Partner in the firm’s London office. He is co-chair of the Technology

Transactions Group and a member of the Global Sourcing Group. Mr. Maughan focuses on commercial

contracts and technology-based projects for major companies and public sector organizations. His primary

areas of expertise include advising on: commercial licensing and sales contracts in the UK and Europe;

service-based outsourcing transactions; technology delivery models such as cloud and as-a-service

platforms; contracts for the supply and acquisition of technology equipment, services, and software;

agency and distribution contracts; advising on issues and contracts related to e-commerce; and drafting,

negotiating, and advising on all types of technology contracts and issues.

NOVARTIS

Tommy MichaelsHead of Procurement Facility Services and Business Partner REFS Americas

Tommy Michaels is the leader of the global Facility Services Procurement team at Novartis with a passion for

creating vested partnerships with best-in-class suppliers in support of the Real Estate and Facility Services

(REFS) business objectives. He has spent nine years at Novartis devising and implementing strategic sourcing

solutions to drive bottom-line value for his facilities, engineering, and technical operations business partners.

Tommy earned his Bachelor of Engineering degree in Mechanical Engineering from Stevens Institute of

Technology in Hoboken, NJ. He loves coaching his kids on the wrestling mat and baseball field and teaching

them to pull large fish from the deck of the Sunrise Express.


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NOVARTIS

Jerry NadeauExecutive Director and Americas Head of Facility Operations

Jerry Nadeau is the Executive Director and Americas Head of Facility Operations, Novartis Business

Services (NBS). Jerry is responsible for Facility Operations at all Novartis Americas locations. Jerry

joined Novartis in 2013 from Aveo Oncology where he was the Director of Real Estate and Planning,

managing the company’s move and build-out at 650 East Kendall Square in Cambridge, Massachusetts.

He also spent 13 years at Biogen Idec in the Planning and Project Management groups and worked on the

Cambridge Citizen Growth Advisory Committee, which was drafted in 2000. Jerry has a total of 21 years of

experience in the Cambridge life sciences community.

MERCK

Darren O’TooleExecutive Director

Darren O’Toole is an Executive Director for Merck with responsibility for their IFM, Energy and Maintenance

Systems and Support CoEs Globally. An Electrical and Electronic engineer, he spent the early part of his

career in the Railway Industry before joining Merck in 2001. His experience in the Pharmaceutical industry

includes leading Maintenance, Engineer and Manufacturing operations. In 2009 he was asked to lead the

implementation of the company’s IFM program across manufacturing and technical locations in EMEA and

APAC and since 2014 he has been responsible for leading the company’s global IFM program in addition to

his Energy and Maintenance responsibilities.


Diego SierraSenior Consultant

Diego Sierra is a Senior Consultant with Trascent with over 12 years of experience in consulting, operations,

and project management. He regularly supports clients in all facets of the facilities management outsourcing

lifecycle across a number of industries, including bio-pharmaceuticals, fast-moving consumer goods

(FMCG), high technology, publishing and retail. In his current role, Diego has implemented projects in

the US, EU, and Latin America, with an emphasis on RFP document development and implementation,

negotiations, transition, financial baseline due diligence and contract assessment.

BRISTOL-MYERS SQUIBB

Scott StoverDirector of Global Facilities Services

Scott Stover is the Director of Global Facilities Services at Bristol-Myers Squibb, a Specialty BioPharma

company. He has over thirty years of experience in Engineering & Facilities Services across manufacturing,

R&D and office environments. Since 2010, Scott has been responsible for contract & performance

management of Bristol’s IFM Service Provider contracts in Europe and North America, both in their

second generation. Scott has experience evaluating the client / service provider relationship to identify

and eliminate barriers to drive a stronger, performance based bilateral agreement. For BMS, the migration

from the first to second generation contract required a complete re-evaluation of the commercial model

characteristics to ensure the desired behaviors and outcomes will be achieved.

CUSHMAN & WAKEFIELD

Colette TemminkExecutive Managing Director Integrated Facilities Management & Project & Development Services

Colette Temmink currently serves as Executive Managing Director of Integrated Facilities Management

(IFM) and Project & Development Services (PDS) for Global Occupier Services (GOS) in the Americas

for Cushman & Wakefield. She is responsible for driving the IFM and PDS business in the Americas with a

new delivery model leveraging Cushman & Wakefield’s self-delivery capability, a lower-cost platform, and

higher-value solutions to create a superior client experience. Additionally, Colette leads strategic planning

for IFM globally and in the Americas, as well as oversees an industry-leading platform of technical services

that includes engineering, project management and construction, environmental health & safety, energy &

sustainability, and critical systems.


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CBRE

CBRE Group, Inc. (NYSE:CBG), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2016 revenue). The company has more than 75,000 employees (excluding affiliates), and serves real estate investors and occupiers through approximately 450 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.

GOLD SPONSOR

Cushman & Wakefield

Cushman & Wakefield is a leading global real estate services firm that helps clients transform the way people work, shop, and live. Our 45,000 employees in more than 70 countries help occupiers and investors optimize the value of their real estate by combining our global perspective and deep local knowledge with an impressive platform of real estate solutions. Cushman & Wakefield is among the largest commercial real estate services firms with revenue of $6 billion across core services of agency leasing, asset services, capital markets, facility services (C&W Services), global occupier services, investment & asset management (DTZ Investors), project & development services, tenant representation, and valuation & advisory. 2017 marks the 100-year anniversary of the Cushman & Wakefield brand. 100 years of taking our clients’ ideas and putting them into action. To learn more, visit www.cushwakecentennial.com, www.cushmanwakefield.com or follow @CushWake on Twitter.

PLATINUM SPONSOR

OUR SPONSORSMany Thanks to this Year’s Sponsors!


http://www.cbre.com

http://www.cushwakecentennial.com/

http://www.cushmanwakefield.com/

http://www.twitter.com/cushwake

http://www.twitter.com/cushwake

Morrison & Foerster

We are Morrison & Foerster – a global firm of exceptional credentials. Our clients include some of the largest Fortune 100, technology and life science companies, financial institutions, and investment banks. We are proud to have been included on The American Lawyer’s A-List and the BTI Client Service A-Team report, both for 13 consecutive years. Our lawyers are committed to achieving innovative and business minded results for our clients, while preserving the differences that make us stronger. This is MoFo. Visit us at www.mofo.com.

LAW FIRM SPONSOR

JLL

JLL is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 public company, JLL helps real estate occupiers, owners and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. Nearly 80,000 JLL employees provide services from nearly 300 corporate offices in over 80 countries. LaSalle Investment Management currently maintains $57.6 billion of real estate under asset management. For further information, visit www.jll.com.

SILVER SPONSOR


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http://www.jll.com

THANK YOU TO OUR HOST


For more information about this unique, invitation-only event, please contact:

Danáe Prassides Global Events Manager

+44 (0) 784 181 6592 [email protected]

E X P E R T P E R S P E C T I V E S + E M E R G I N G T R E N D S + A C T I O N A B L E I N S I G H T S

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