transportation products, delivering a customer configured ......to offer you a building-block...

A SERVICE PARTS SOLUTION TAILORED TO YOU

As with all TNT Service Logistics solutions, various individual value added services have been developed to offer you a building-block approach to create a tailored solution without creating unsustainable, customised operations. These optional services compliment our core domestic and international transportation products, delivering a customer configured solution that optimises our network infrastructure to empower your service supply chain to deliver more. This approach provides you with a robust and internationally transferable platform to support your service parts needs.

This modular approach is mirrored through our system, operational and control tower capabilities, ensuring that you only pay for the services utilised. Every customer is supported by dedicated account management teams who interact with operations, IT and customer service to ensure a smooth implementation. Regular account reviews and pro-active strategy workshops provide a mutually beneficial environment to plan for future business trends and review operational performance.

For more information please contact [email protected]

The TNT name and logo are trademarks of TNT Holdings B.V.

SERVICE LOGISTICS

Enhance field service engineer productivity, reduce inventory spend and improve installed base product up-time.

SERVICE PARTSSOLUTIONS

= Standard services

Key

= Optional services

Customsclearance

Network transportservices

Domestictransportservices


Internationaltransportservices

Replenishmentorder

management

Outboundcustomer

orders

Nontime-criticalparts orders

Customerlabelling

Kitting /de kittingPackaging

Swapoptions

Orderconsolidation

RMA Packmanagement

Outboundorder desk

management

Returnsorder desk

management

Dedicatedcustomertransportsolutions

Physicalscreening

= Standard services

Key

= Optional services

Returnsorder

management





= Standard services

Key

= Optional services

Consumerdeliveries

Consumerpickups


Postalreturns

Swapoptions

Packagingfulfillment

Warrantychecking

Returnsorder

consolidation

PuDocollection/ deliveryservices

Kitting /de kitting

Returnsorder desk

management

Screening

Loanservice

Same timeswap

Replenishmentorders

Orderhandling

Defectivestock returns

Kitting /de kitting

Orderconsolidation

Customerlabelling

Returnsorder desk

management

RMA packmanagement

Technicalcourier

Outboundorder desk

management

Physicalscreening


Same timeswap

Forwardstockinglocations

Outboundcustomer

orders

Time criticaltransport





Packaging

Swapoptions


(Country specific)

Your competitive advantage through service excellence Consistently high performance to your customers through best in class network reach, market understanding and experience

Resultant reduction in inventory spend can be used to further invest in premium services for you to offer, to improve your service network

Lean process methodology and network planning tools assess customers supply network to drive continual improvement in both service and cost

Improved brand reputation and loyalty 24/7 service availability allowing around the clock, fast order fulfilment maintaining customer service levels

Platform for environmentally responsible end of life material management

Tighter control on inventory Clear inventory visibility across all stock locations

Ability to monitor, manage and improve engineer parts consumption and productivity

System driven stock replenishment cycles drive reduction in inventory requirement throughout network

World class technology and system support driving operations

Scalable solutions Transferable solution across multiple geographies

Expert global, regional and country account management teams providing constant support

Integrated warehouse, transport and call centre solutions

Efficient operations Reduced transport costs through value added services close to customer base

Control on defective materials and asset recovery services

Competitive costs through consolidated, integrated and efficient operations

We make our service part of your success.TNT takes a collaborative approach to understand your supply chain and through a building-block approach, demonstrates a tailored solution which makes sense to you and helps deliver your ambitions and goals.

Market leadership positions are made today by companies who can leverage their combined intelligence and knowledge to provide the future vision, products and services for the market of tomorrow. TNT is a company that strives to optimise its organisational capabilities in support of our customer’s future visions and service needs.

TAKE ADVANTAGE OF A GLOBAL INFRASTRUCTURE

In addition to the leading global network of TNT transportation services, TNT Service Logistics has established a global network of tiered inventory storage locations, from regional distribution centres through to small forward stock locations, pick up/drop off boxes and car-boot stock support all managed by experienced operations teams that support our customers across a range of vertical markets.

THE BENEFITS OF TNT’S SERVICE PARTS SOLUTIONS

SERVICE PARTS SOLUTIONS

CENTRALISED PARTS SOLUTIONS

RETURNSSOLUTIONS

YOUR SERVICE SUPPLY CHAIN EMPOWEREDIn any service parts operation, the supply chain involved in maintaining the ‘uptime’ of your installed base products is crucial. Cost effective replenishment of parts from global or regional warehousing contrasts the requirement to provide a rapid order response and fulfilment time through inventory held close to the installed base of your products. Retrieving and screening defective parts back through the supply chain further strengthens the control on material consumption within the service network. Efficiently managing these dynamic supply chains requires global control towers, providing the best in class customer service experience and support to manage your service parts operations.

To provide you with a global solution to overcome these challenges, TNT is proud to offer its Service Parts Solutions.

Trends and challenges facing the industry: Optimal re-utilisation of returned materials to reduce inventory spend

Consolidation of service supplies to bring savings

Shortening of spare part order fulfilment time requirement to improve service performance

Ever-diversifying geographic distribution of parts, particularly in emerging markets

Requirement for intelligent inventory sharing across multiple stock locations

Real-time stock visibility across supply chain

Varying complexity and clarity of customs and government regulations around spare part import/export

Intensifying environmental controls regarding disposal of defective materials






SERVICE LOGISTICS



= Standard services

Key

= Optional services

Customsclearance





Replenishmentorder

management

Outboundcustomer

orders


Customerlabelling


Swapoptions

Orderconsolidation

RMA Packmanagement

Outboundorder desk

management

Returnsorder desk

management


Physicalscreening

= Standard services

Key

= Optional services

Returnsorder

management





= Standard services

Key

= Optional services

Consumerdeliveries

Consumerpickups


Postalreturns

Swapoptions


Warrantychecking

Returnsorder

consolidation


Kitting /de kitting

Returnsorder desk

management

Screening

Loanservice

Same timeswap

Replenishmentorders

Orderhandling


Kitting /de kitting

Orderconsolidation

Customerlabelling

Returnsorder desk

management

RMA packmanagement

Technicalcourier

Outboundorder desk

management

Physicalscreening


Same timeswap


Outboundcustomer

orders






Packaging

Swapoptions


(Country specific)

Your competitive advantage through service excellence Consistently high performance to your customers through best in class network reach, market understanding and experience

Resultant reduction in inventory spend can be used to further invest in premium services for you to offer, to improve your service network

Lean process methodology and network planning tools assess customers supply network to drive continual improvement in both service and cost

Improved brand reputation and loyalty 24/7 service availability allowing around the clock, fast order fulfilment maintaining customer service levels

Platform for environmentally responsible end of life material management

Tighter control on inventory Clear inventory visibility across all stock locations

Ability to monitor, manage and improve engineer parts consumption and productivity

System driven stock replenishment cycles drive reduction in inventory requirement throughout network

World class technology and system support driving operations

Scalable solutions Transferable solution across multiple geographies

Expert global, regional and country account management teams providing constant support

Integrated warehouse, transport and call centre solutions

Efficient operations Reduced transport costs through value added services close to customer base

Control on defective materials and asset recovery services

Competitive costs through consolidated, integrated and efficient operations

We make our service part of your success.TNT takes a collaborative approach to understand your supply chain and through a building-block approach, demonstrates a tailored solution which makes sense to you and helps deliver your ambitions and goals.

Market leadership positions are made today by companies who can leverage their combined intelligence and knowledge to provide the future vision, products and services for the market of tomorrow. TNT is a company that strives to optimise its organisational capabilities in support of our customer’s future visions and service needs.

TAKE ADVANTAGE OF A GLOBAL INFRASTRUCTURE

In addition to the leading global network of TNT transportation services, TNT Service Logistics has established a global network of tiered inventory storage locations, from regional distribution centres through to small forward stock locations, pick up/drop off boxes and car-boot stock support all managed by experienced operations teams that support our customers across a range of vertical markets.

THE BENEFITS OF TNT’S SERVICE PARTS SOLUTIONS

SERVICE PARTS SOLUTIONS

CENTRALISED PARTS SOLUTIONS

RETURNSSOLUTIONS

YOUR SERVICE SUPPLY CHAIN EMPOWEREDIn any service parts operation, the supply chain involved in maintaining the ‘uptime’ of your installed base products is crucial. Cost effective replenishment of parts from global or regional warehousing contrasts the requirement to provide a rapid order response and fulfilment time through inventory held close to the installed base of your products. Retrieving and screening defective parts back through the supply chain further strengthens the control on material consumption within the service network. Efficiently managing these dynamic supply chains requires global control towers, providing the best in class customer service experience and support to manage your service parts operations.

To provide you with a global solution to overcome these challenges, TNT is proud to offer its Service Parts Solutions.

Trends and challenges facing the industry: Optimal re-utilisation of returned materials to reduce inventory spend

Consolidation of service supplies to bring savings

Shortening of spare part order fulfilment time requirement to improve service performance

Ever-diversifying geographic distribution of parts, particularly in emerging markets

Requirement for intelligent inventory sharing across multiple stock locations

Real-time stock visibility across supply chain

Varying complexity and clarity of customs and government regulations around spare part import/export

Intensifying environmental controls regarding disposal of defective materials






SERVICE LOGISTICS



= Standard services

Key

= Optional services

Customsclearance





Replenishmentorder

management

Outboundcustomer

orders


Customerlabelling


Swapoptions

Orderconsolidation

RMA Packmanagement

Outboundorder desk

management

Returnsorder desk

management


Physicalscreening

= Standard services

Key

= Optional services

Returnsorder

management





= Standard services

Key

= Optional services

Consumerdeliveries

Consumerpickups


Postalreturns

Swapoptions


Warrantychecking

Returnsorder

consolidation


Kitting /de kitting

Returnsorder desk

management

Screening

Loanservice

Same timeswap

Replenishmentorders

Orderhandling


Kitting /de kitting

Orderconsolidation

Customerlabelling

Returnsorder desk

management

RMA packmanagement

Technicalcourier

Outboundorder desk

management

Physicalscreening


Same timeswap


Outboundcustomer

orders






Packaging

Swapoptions


(Country specific)

transportation products, delivering a customer configured ......to offer you a building-block...

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