Transforming Lives Goodwill Southern California The 2010 Annual Report to the Community

Our Mission

For nearly a century, Goodwill Southern California has Transformed Lives through the Power of Work, serving individuals with disabilities and other vocational challenges, as well as businesses, by providing education, training, work experience and job placement services.

Today, the mission remains firmly intact, though broader in scope. Goodwill Southern California’s multifaceted efforts Empower Individuals, Advance Businesses, Enrich Communities and Care for the Earth.

Goodwill is Good For Everyone.

Goodwill is Good for individuals. Good for businesses. Good for your community. Good for the planet.

Good For Everyone.

Better than ever. With the best yet to come.Reflecting on 2010, we see both a year of hopes fulfilled, on many fronts, and the promise of an even greater

future. Welcome to Goodwill Southern California’s 2010 Annual Report, in which we are pleased to present

the organization’s many accomplishments during this past year.

We began serving the community 95 years ago, and on March 5, 1918, Goodwill Southern California opened

its very first store. That day, 200 shoppers purchased goods totaling $126. In 2010, revenues from retail

operations and other sources of income amounted to $130 million. Today, Goodwill Southern California

operates 64 retail stores, 42 donation centers and 27 job service centers throughout Los Angeles (north of

Rosecrans Ave.), Riverside and San Bernardino counties.

Amid some of the toughest economic times this country has seen, we are not only experiencing tremendous

growth within our core retail and donation operations, we are also expanding our impact on individuals,

businesses, communities and the earth. We are empowering individuals through education, training and

access to new employment opportunities. We are advancing businesses through our recruitment and

contract services and green business lines. We are enriching communities through partnerships, youth

programs and a positive economic impact. And we are caring for the earth through repurposing used goods

and recycling efforts, which diverted more than 42 million pounds of textiles, paper and e-waste in 2010.

We achieve new heights of success every year and our plans for expansion are aggressive, so that we may

better serve a growing number of individuals. This year, we served 92,353 individuals, including 5,581

businesses, and placed 7,490 persons with disabilities and other disadvantages in meaningful employment.

2010 proved to be a tremendous year for us. America’s largest independent charitable agency evaluator,

CharityNavigator.com, recognized us with our 9th consecutive, highest, four-star rating, largely because

Goodwill spent 93 percent of its budget on programs and services last year. Many, many thanks to those who

made 2010 our most successful year yet: the Goodwill staff; its volunteers, including our Boards of Directors

and Advisors; donors; and partners. Through your support, we look forward to an equally rewarding 2011.

Sincerely,

Peter Starrett 2011-2012 Board ChairGoodwill Southern California

Douglas H. BarrPresident and CEOGoodwill Southern California

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Empowering Individuals

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With the impact of 64 retail stores, 42 attended donation centers and 27 job service centers throughout Los Angeles (north of Rosecrans Ave.), Riverside and San Bernardino counties, Goodwill Southern California empowers tens of thousands of people each year, helping them fulfill their potential and improve the lives of their families. The extensive network of practical, compassionate aid embraces not only the individuals served, but also achieves a positive impact on Goodwill Southern California shoppers and donors alike.

Individuals Served

Through training, education, new skills acquisition and job placement

services, Goodwill Southern California serves individuals with disabilities

and other vocational challenges. Individuals placed in jobs at Goodwill

campuses or other businesses discover the pride of increased

self-sufficiency and a new sense of purpose. The total number of

placements and individuals served in 2010 far exceeded our goals.

• 92,353 people used Goodwill Southern California’s training and job

development services (146 percent of our goal).

– More than 20,000 job seekers served in the Inland Empire

(174 percent of our goal, tripling the number of individuals

served in the county from 2009).

• 7,490 individuals entered community employment with Goodwill’s

support in 2010 (159 percent of our goal).

– More than 3,900 job placements in the Inland Empire

(214 percent of our goal, tripling job placements in the county

from 2009).

• Agency-wide, individuals with disabilities accounted for 54.5% of

Goodwill’s staff, an 11 percent increase over 2009 and four percent

above the 2010 goal.

• Goodwill served and placed 1,704 youth in year-round and

summer employment.

DonorsDonations of gently used items are the other essential

part of our mission equation.

• Four Attended Donation Centers were opened

in 2010: Century City, Olympic Blvd, Norco

and Temecula.

• There are now more than 100 conveniently located

retail stores and donation centers, open seven days a

week, that accept reusable clothing, household goods

and e-waste at no cost.

• Goodwill Southern California donors

supported the diversion of more than 25 million

pounds of usable goods from landfill through

1.7 million donations received in 2010. The sale of

these donations also directly helps the less fortunate

in their community.

ShoppersGoodwill’s mission is largely funded by our retail

operations, which benefit those served by our

employment programs and services, and another

large group — shoppers. Those who shop at Goodwill

retail stores appreciate the value and unique variety

of our gently used and greatly discounted clothing,

books, household goods, furnishings and electronics. • We opened five new stores and remodeled three

existing stores in 2010.

• Inventory is freshly stocked several times a day.

• Retail sales directly help the less fortunate

within the shoppers’ community as well as

support the reuse and repurposing of already

manufactured goods.

– Shoppers’ purchases contributed $15.6

million to Workforce and Career Development

in 2010, an increase of 21.9 percent over 2009

(13 percent above the 2010 goal).

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7,490 Employment Placements in 2010

Thanks for the hands up!

Advancing Businesses

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While Goodwill may be universally recognized as the go-to place for purging or

outfitting one’s closet, our business services have been our “best kept secret.”

But not for long. More and more, smart businesses are taking advantage of

Goodwill Southern California’s high-quality solutions, at no cost or highly

competitive rates, that benefit not only the companies who contract with us,

but also those with disabilities and disadvantages, the community and the planet.

Job Placement Services Goodwill Southern California’s job placement services provide a highly

efficient and cost-effective way to connect employers with the employees

they need.

• Goodwill Southern California was designated a top-rated job training

and placement non-profit by GreatNonprofits.com. The list represents

organizations that best exemplify a commitment to serving their

community’s growing need for jobs in this economy.

• 5,581 businesses benefited from Goodwill’s job placement services in

2010 (up from 3,453 in 2009 and 155 percent of our goal).

• A total of four WorkSource Centers and 23 Job Service Centers dot

the Southern California landscape, enlarging the field of potential

candidates for entry- to top-level positions.

• Goodwill Southern California employed a total of 13 Placement Service

Representatives (PSRs) in 2010. PSRs facilitate employers’ needs at one

of our job service centers or at their place of business. Onsite visits allow

the representatives to gain clear, firsthand knowledge of what each

business partner requires.

In 2010,

5,581 businesses were served through Goodwill Southern California’s job placement services.

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Shredding & E-waste DisposalMore than ever, keeping sensitive materials secure

is paramount in business, just as it is in our personal

lives. With Goodwill Southern California as a partner

in shredding and e-waste destruction and recycling,

businesses can rest assured that their information

will remain secure.

• Our National Association for Information

Destruction (NAID)-certified shredding is

peerlessly secure with 24-hour security,

GPS-tracking, employee background checks

and direct transportation to a paper mill.

• Our shredding services offer the highest level

of security and exceed many companies’

best-practice requirements by ensuring all

confidential documents remain in the U.S.

• Our shredding service processes all material offsite

(at one of two Goodwill campuses), eliminating

truck noise and noxious fumes from affecting

customers’ businesses and those of their neighbors.

• Certified by the state of California as an authorized

collector of e-waste, Goodwill offers businesses

a convenient, eco-friendly way to dispose of

outdated or damaged equipment.

• Sensitive components are safely decommissioned,

even beyond the industry’s tough standards.

• Businesses that contract with Goodwill Southern

California for e-waste recycling and destruction

support 160 jobs for individuals with disabilities.

Custodial & Landscaping Services Rather than hire, manage and pay benefits to

permanent janitorial staff and groundskeepers,

businesses and government agencies tend to outsource

this work. Goodwill Southern California provides these

entities with top-quality custodial and landscaping

services performed by individuals with disabilities and

other vocational disadvantages.

• We are a full-service contractor, providing labor,

supplies and equipment.

• 95% of our customers are government agencies

that seek contractors who create jobs for people

with disabilities.

• We offer highly competitive pricing for our customers

and competitive wages for our employees.

• Employees are extensively trained and supervised

by an experienced management team, both

in-house and on-the-job.

• These jobs provide individuals with disabilities

or vocational disadvantages with increased

self-sufficiency, greater independence, dignity and

a new sense of purpose and value.

• Our services come with the highest recommendations

from our clients.

“Goodwill not only gives adults with disabilities opportunities they may not otherwise get, which gives their families great joy and hope – they also offer the community a tremendous and valuable service that other companies in the shredding industry cannot match.”

- Deb Lageschulte, Corporate Records Management Office, Wells Fargo

Enriching Community

Like the proverbial pebble in a pond, Goodwill Southern California’s outreach

generates a profound ripple effect, benefiting not only businesses and individuals,

but also the community at large.

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Economy Goodwill Southern California’s efforts bolster the economy of the local community.

• Goodwill’s philosophy of providing somebody with a hand-up, not a

handout, is a long-term solution rather than a pricey, short-term band-aid.

• Placing individuals in new jobs generates more taxable revenue and

benefits employers with increased productivity and profits.

– In 2010, Goodwill Southern California placed a total of 7,490 job

seekers in jobs throughout our three-county territory, Los Angeles

(north of Rosecrans Ave.), Riverside and San Bernardino counties.

– The ripple effect of these placements throughout the economy

generated an additional 602 jobs.

• The results of Goodwill Southern California’s employment placements

in 2010 resulted in $71.1 million in wages, an economic impact of

$195.1 million and a fiscal impact of $5.5 million, more than double

the impact of 2009.

– Based on the total economic impact facilitated by Goodwill

Southern California’s Workforce & Career Development

Department, every dollar invested in job creation returned an

additional $11 in economic benefit to the community and

state of California.

• In 2010, Goodwill Southern California employed 3,791 people in our

three-county territory, Los Angeles (north of Rosecrans Ave.), Riverside

and San Bernardino counties.

– The ripple effect of those jobs throughout the economy generated

an additional 492 jobs.

– The total of 4,266 jobs resulted in $67.7 million in wages and an

economic impact of $154.6 million.

– The fiscal impact generated by Goodwill Southern California’s

operations in 2010 was $5.6 million for the State of California.

• Typically, our retail stores are able to hire from within the

surrounding community.

• Our stores provide the local community with an economical way to

purchase needed goods — especially important in challenging

economic times.

Caring for the Earth

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Nowadays, many companies have jumped on the “green bandwagon.” When the

effort is sincere, the more the merrier — we all win. But Goodwill Southern California

is actually the opposite of an environmental Johnny-come-lately; we’ve been green

since 1916. From supporting the reuse of clothes and other goods to recycling paper

and hard drives, all our efforts have this wonderful, additional side effect: Improving

the health and well-being of the global community.

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The Nation’s #1 RecyclerGoodwill Southern California plays a crucial role in making Goodwill

Industries International the nation’s #1 recycler. Besides minimizing the

amount of waste sent to landfills by selling gently used goods, we are

committed to recycling 99% or more of textiles that go unsold at our retail

stores. Goodwill has also established strict, environmentally sound processes

and protocols for our Contracts & Environmental Services department.

• In 2010, Goodwill Southern California recycled 28.7 million pounds of textiles

and home goods.

• Goodwill’s business services recycled 7.2 million pounds of paper products

(enough to save 61,200 trees) and 6.2 million pounds of electronics in 2010.

• Our Valley Campus was built according to stringent LEED standards, and all

future store renovations will implement LEED practices whenever practical.

• Earth Day finds Goodwill collecting e-waste alongside partners such as

Kaiser Permanente, ActiVision and the City of Glendale. More than 40,000

pounds of e-waste was collected and recycled from Earth Day 2010 events.

• Unsold articles from our retail stores are regularly sold at auction, often times

to organizations that legally ship product to third-world countries in need.

In 2010, Goodwill Southern California’s environmental services recycled

7.2 million pounds of paper products – enough to save 61,200 trees.

“Through our partnership with Goodwill Industries, we’re providing job opportunities to individuals with disabilities and helping to meet the broader definition of creating ‘healthy communities’.”

- Richard D. Trogman, Regional Executive of Support Services, Kaiser Permanente Southern California Region

Hope, Jobs and Futures 2011

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Building Futures, Transforming Lives. Los Angeles / Valley / Inland EmpireEvery year, we have the joy of honoring those who best embody the spirit of

Goodwill Southern California. Hope, Jobs and Futures is a heartfelt, annual

celebration of outstanding achievers, graduates and businesses that partner

with and/or donate their time and money to Goodwill Southern California.

Perhaps the most rewarding part of the program is the presentation of

awards to the Achiever and Graduate of the Year. With the help of Goodwill

training programs and placement services, these individuals have found

employment and achieved success. Their stories of overcoming daily

struggles and pushing forward in their studies and careers are a deeply

moving reminder of Goodwill’s mission.

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Achievers of the

yearTony Bernal After high school, Tony learned that the college fund he thought he had

was gone. Determined to advance his education and surpass his difficult

circumstances, he didn’t let this bump in the road stop him. He enrolled in

courses at a community college and with no money for books, he took

copious notes, recording virtually every word his professors uttered.

He began working with his father, a plumber by trade, to save money to pay

for much needed books and gas to get to school. But the work was irregular

and Tony struggled.

After sharing his story with a friend, she referred Tony to Goodwill where

he met Youth Career Advisor, Monique Edwards. Monique sourced financial

assistance to underwrite the costs of Tony’s books. He visited Monique several

times a week in search of regular work. She introduced Tony to Goodwill

Recruiting Manager Bobby Pierce, and he soon began working with Bobby in

the Human Resources Department. While in HR, Tony learned office skills

and gained the confidence to perform a number of assignments.

During this time, Tony also worked in sales for Extreme Energy Bands.

When the work program with Goodwill ended, Tony’s entrepreneurial spirit

kicked in. He was a top seller of the energy bands and decided to start his own

franchise. Now he owns and operates an Extreme Energy Bands kiosk in the

Santa Anita Mall and employs six sales representatives. In the brief time the kiosk

has been open, Tony and his team has surpassed the company’s sales averages.

He is inspired by his mother, who spent much of her life in and out of the

hospital battling a chronic disease, while still maintaining a full-time job,

completing school and becoming a registered nurse. Tony is pursuing his

studies in business, real estate and law. His future plans are to use the skills

and confidence Goodwill provided him, to open several of his own businesses.

In addition to putting people to work, Tony also refers other young hopefuls

to Goodwill programs. His success is an inspiration to anyone trying to

overcome challenging circumstances, and his pay-it-forward attitude is of

immeasurable benefit to Goodwill and the people we serve.

Michael Robledo Michael Robledo, a.k.a. “Mikey” to just about everyone at the Inland Empire campus, was referred to Goodwill’s Work Activity Program by a counselor from the Inland Regional Center.

Mikey graduated from school and was ready to obtain work skills. When he came in for his tour, he was quiet, reserved and a bit nervous, perhaps because he had never had a job. Mikey heard that Goodwill provides a safe and meaningful place of employment and he was ready to find out for himself.

His first job at Goodwill was sorting hangers in our contracts division. His case manager soon realized, based on his productivity and skill level that he would benefit from working on the janitorial crew. This was a tough decision for Mikey, as he would be working more independently and away from his friends. However, because of his drive and determination, Mikey accepted the position and began to excel. Walking into the break room was a pleasure for all staff members while Mikey was on duty cleaning the tables or sweeping the floors, always with a cheerful smile and a kind word. If someone needed a helping hand, Mikey was always there to assist.

When Mikey first came to Goodwill, his family would drop him off and pick him up from work. He eventually learned to take the bus and enjoyed riding public transportation with his friends, increasing his independence and mobility.

As Mikey worked throughout the campus, he became interested in other vocations. One that caught his eye was working in the Clearance Center and operating the forklift. Staff worked with Mikey on the forklift in hopes he would be able to operate it on his own, but unfortunately he wasn’t able to master that particular skill. This was a tough setback but did not impede his determination to succeed.

Always looking for a new challenge, Mikey applied for a position at the Goodwill store on Mill and Waterman. Mikey aced the interview and for the past year has been working at the Waterman store as part of the Supported Employment Program. He works in a group with a job coach, hanging and tagging clothing for retail sale. He’s proud of his accomplishments and grateful for all of the kind people he’s met through Goodwill. “They have taught me janitorial skills, working on a forklift and retail skills. The staff has helped me stay on task. Sometimes I get distracted when I see my buddies,” said Mikey. Another reason he likes working at the Waterman store is because he has more choices of where to eat!

Mikey is one example of how Goodwill’s programs and supportive staff can help someone realize their full potential.

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Achievers of the

year

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Graduates of the

yearAraceli GonzalezAraceli is a 22-year-old, single mother of two. Her five-year-old has been diagnosed with schizophrenia and bipolar disorder, and her four-year-old with epilepsy. She married her longtime boyfriend, but grew tired of the abusive relationship and made the difficult decision to leave so that she might create a better future for herself and her children. At the time, a friend from church suggested Araceli enroll in Goodwill’s Youth Program. She did, and just five months after entering the program, Araceli became a Certified Nursing Assistant (CNA) and secured a position in the hospice ward of a local hospital. She works nights so that she can spend her days taking care of her children, often only getting two hours of sleep while they nap in the afternoon. Araceli provides an income for her mother by paying her to watch the children at night while she is at work.

With her newfound confidence and valuable work experience, Araceli wants to return to school to become a Registered Nurse (RN). “I have accomplished in five months what I thought would take five years and I am so appreciative of Goodwill for making it happen,” says Araceli. Her determination and hard work has enabled Araceli to provide a stable home for her children and a brighter, more independent future for them all.

James KerriganJames Kerrigan came to Goodwill Southern California seeking employment in February of 2010. James participated in Job Placement Services, beginning with Job Club, and then continued on to Direct Placement Services. James was a very devoted Job Club participant and his dedication to finding a job was evident, as he was continuously on time for appointments, dressed appropriately for interviews and was always prepared.

Due to James’s hard work and commitment to his job search, he was able to secure employment as a dishwasher at the Twenty-6 restaurant located at the La Quinta Resort in La Quinta, California.

Unexpectedly, and shortly after obtaining employment, James lost his only transportation source to and from his job. His full-time job required him to work late into the night, at an hour when public transportation was not available. However, his resolve to keep his job was astounding! He proved very resourceful, and rather than quit his job, he began riding his bike to and from work. After working an eight-hour shift, James would ride his bike for two-and-a-half hours into the night before arriving home. His dedication to his job search and subsequent employment has been remarkable.

James continues to work at the La Quinta Resort where he is a valued employee and an asset to their organization. Through his resilience, resourcefulness and hard work, James sets a shining example of what it means to succeed.

Power of One

Goodwill Southern California Youth Centers provide at-risk youth with

leadership training, work-based mentoring, internships and paid-work

experience, as well as basic education, educational competency classes,

tutoring and recreational activities.

The Power of One Youth Program is one example of how Goodwill

Southern California guides youth on their way to become self-sufficient

and productive adults in their communities. The program achieves its goals

by placing youth in permanent employment, helping them receive a high

school diploma (or equivalent) and transitioning them into higher education.

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Program ServicesGoodwill Southern California offers the following services in collaboration with

various community organizations, such as Para Los Niños, El Centro de Ayuda,

East L.A. Skills Center, Los Angeles Conservation Corp., ESCALERA Program

and Girls Today Women Tomorrow:

• Employmentpreparationtraining

• Assessment

• Case/clientmanagement

• Individualservicestrategydevelopment

• Educationalservices

• Vocationaltraining

• Mentoring

• Leadershipdevelopment

Business BenefitsThe following are a handful of ways businesses benefit from Goodwill Southern

California’s youth programs:

• Goodwillwillscreenpotentialemployeesandreferthemfor

appropriate positions.

• Goodwillwillworkwitheachindividualtopreparehimorherforthe

workforce by developing resume writing, interview training, work place

etiquette and soft skills training, one-on-one interactions,

mentoring and more.

• Goodwillwillpayupto200hoursofworkexperienceatyourplace

of business.

• Goodwillwillpayforinsurance,benefits,drugtestingand

background screening.

For youth enrollment information and additional business services details, please contact us at:

Goodwill Southern California342 North San Fernando RoadLos Angeles, CA 90031(323) 539-2000

Income Dollars Percent

Store sales $75,153,299 57.7 %Merchandise donations 26,119,444 20.0 %Salvage sales 1,771,134 1.4 %Contract Services 7,571,173 5.8 %Workforce Development 14,631,617 11.2 %Cafeteria receipts 323,632 0.2 %Fund development: General 1,462,400 1.1 % Capital Campaign 2,341,511 1.8 %Gain (loss) marketable securities 664,766 0.5 %Gain (loss) on assets held by trustees 53,212 0.04 %(Loss) of sale of property, plant and equipment (103,772) -0.08 %In-Kind Donations 50,000 0.04 % Interest and Dividends 149,439 0.11 %Miscellaneous other 119,815 0.09 %

Total Income $130,307,670 100 %

Expenses Dollars Percent

Stores $62,922,055 51.4 %Materials collection & processing 24,985,025 20.4 %Contract Services 7,398,415 6.0 %Workforce Development 18,407,328 15.0 %Cafeteria 525,086 0.4 %Fund development 1,404,889 1.1 %General & Administrative 6,683,663 5.5 %Interest and other 29,540 0.02 %

Total Operating Expense $122,356,001 100 %

Change in Net Assets $7,951,669

Charity Navigator, an independent charity evaluator, has awarded Goodwill Southern California its 9th consecutive four-star ranking, the highest available to a nonprofit. In times when donors demand more accountability, transparency and quantifiable results, this ranking demonstrates that Goodwill is worthy of the public’s trust, and that every hard-earned dollar given to us will be spent wisely. For the full report, please visit www.charitynavigator.com.

2010 Financials

2006 2007 2008 2009 2010$76

$87

$96

$111

$130

7.8%

Total Revenue

in Millions of $ Annual Percent Increase

in Total Revenue

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2006 2007 2008 2009 2010

15.3%

9.3%

16.2%

17.2%

$8.8

$1.5

$1.5

$6.6

$9.5

$8.8

$1.0

$5.7

Financial Reserves

in Millions of $2006 2007 2008 2009 2010

$6.7

$9.5

$0.7 $8.1

$10.3Special Reserve Account

Board Designated Reserve Fund

$1.5$9.5

$8.0

How You Can Join Goodwill in Transforming Lives

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1Make a financial contribution. Submit your contribution in the envelope enclosed, give online at www.goodwillsocal.org, or call us at (323) 539-2034.

2Hire Goodwill graduates. Last year, we placed nearly 7,500 job seekers into community employment. Let Goodwill help you pre-screen and find qualified employees. Call (323) 539-2000 for more information.

4Choose Goodwill when donating your gently used items. We accept items in sellable condition only. Also, please help us keep unsafe items out of stores by not donating products that have been recalled, banned or do not meet current safety standards.

6Consider Goodwill for your secure shredding, e-waste destruction and recycling, fulfillment, custodial, landscaping or other industrial service needs. Our diverse workforce provides excellent service at competitive prices. To find out more, email info@goodwillsocal.org.

8Book our Vintage Wrapsody Show as your event entertainment. The show features outstanding vintage ensembles of donated clothing and helps raise money for our job-development programs. To book a show or to volunteer call (323) 539-2185.

10Remember Goodwill in your estate planning. Find out how you can give to Goodwill by calling Peggy Smith, Director of Gift Planning, at (323) 539-2031.

3Bring your outdated electronics to any of our retail stores or donation centers. Help us protect the environment while helping people with disabilities gain competitive skills. Call 1-888-4GOODWILL or visit us at www.goodwillsocal.org to find a location near you.

7Attend a special Goodwill event. Our Golf Classic takes place on Monday, September 19, 2011. For more golf-related information, sponsorship opportunities and reservations call Mario Haug at (323) 539-2030. Visit our website, www.goodwillsocal.org, for the latest listings on our other events.

9Host a speaker or take a tour of our facilities. See first-hand how Goodwill Southern California transforms lives on a daily basis. Contact our Community Relations Department at (323) 223-1211 or at info@goodwillsocal.org.

5Shop in our retail stores. One-of-a-kind items at deeply discounted prices can be found at any of Goodwill Southern California’s 67 retail stores. Call 1-888-4GOODWILL or visit us at www.goodwillsocal.org to find a location near you.

We’re in your neighborhood

Retail StoresDonation CentersBookstoresWorkforce CentersYouth Centers

San Bernardino

Riverside

Los Angeles

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Goodwill Campus Locations

342 N. San Fernando RoadLos Angeles, CA 90031

14565 Lanark StreetPanorama City, CA 91402

8120 Palm LaneSan Bernardino, CA 92410 Goodwill Southern California (GSC) currently operates more than 100 locations throughout the counties of Los Angeles (north of Rosecrans Ave.), Riverside and San Bernardino.

Call 1.888.4.GOODWILL or visit www.goodwillsocal.org for a service or retail location near you.

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PAT DOWNEYTarget Distribution Center

KATHY DUTTONChaffey College

CAROLYN EGGLESTON, PHDCalifornia State University,San Bernardino.

FELICIA FLOURNOYRiverside County EconomicDevelopment Agency

JOHN E. HUSING, PHDEconomics & Politics Inc.

THE HON. RONALD O. LOVERIDGECity of Riverside

GARY MAZZEICity National Bank

DANIEL RENDLERSouthern California Gas Company

JOHN THORNESThornes & Associates Inc.

OUR CERTIFICATIONS

California State Departmentof Rehabilitation

California State Department ofIndustrial Relations

City of Los Angeles

Commission on Accreditation ofRehabilitation Facilities (CARF)

County of Los Angeles

National Association for Information

Destruction Inc. (NAID)

NISH/Ability One

U.S. Department of Labor

OUR MEMBERSHIPS

California Council for Excellence (CCE)

California Disability Services Association

CSUSB College of Business and PublicAdministration Business Alliance

Goodwill Industries International

Inland Empire Economic Partnership (IEEP)

International Association ofElectronics Recyclers

Los Angeles Area Chamber of Commerce

National Rehabilitation Association

Nonprofit Executive Network

Secure Document Alliance (SDA)

Valley Industry and Commerce Association

2011 GOvERNANCEHonorary Board of Directors

CHARLES F. AXELSON, CPACal State Poly & Lawry’s Foods Inc. (ret)

JACK K. BRYANT, CE

DONALD W. CROCKERJER Partners, (ret)

HERBERT D. EAGLETransamerica Occidental Life (ret)

EARL LESTZParamount Pictures Corp. (ret)

ALDEN D. MCKELVEYWestern Management Corp. (ret)

THOMAS L. STEVENS JRLos Angeles Trade-Technical College (ret)

BOARD OF DIRECTORS

CHARLES P. ADAMS, CPACharles Adams & Associates Inc.

TED ALVAREZU.S. Bank (ret)

CESAR ARISTEIGUIETA, MD

CARL A. BALLTONUnion Bank Foundation

KARL L. BOECKMANN, CPAGalpin Motors

DON E. BUTLERThe Employers Group (ret)

WILLIAM CARNEYCarney Associates, LLC

JOHN M. CLAERHOUTClaerhout & Associates

MELVIN CLARK JRNorthern Trust

DONALD F. CRUMRINEFlaherty & Crumrine

WILLIAM R. DAHLMANWRD & Associates

ROBERT DAHLSTROMClune Construction Co.

CECILE GALVEZDeloitte & Touche LLP

ROB GLUCKHigh Lantern Group

J. JEFFERSON GOODMANSterling Strategies Inc.

SCOTT HEATONColliers International

ROBERT J. HENDRICKSMorgan Lewis

JAMES D. HICKENBank of Santa Clarita

KIRK R. HYDEHyde Family Foundation

KATHLEEN C. JOHNSON, ESQ

JACK E. KAUFMANKaufman, Kaufman & Miller

SUMI KAWARATANI, MD

DAVID A. LUSKDeloitte & Touche LLP

ANDREA ALMEIDA MACK, CFAWestern Asset Management Co.

R.A. MCDONOUGHJPMorgan Chase

MANNY MEDRANOMedrano & Carlton

THOMAS MURNANEARC Business Advisors

FRANK R. O’DONNELLWarner Brothers

PATRICIA D. PALLESCHIThe Executive Agency

BLAIR PENCEPence Investment Corp.

KEVIN PLUNKETTABC Entertainment Group

ROBERT ALLEN REED, AIAReed Enterprises

PAUL RICHEYFocus LLC

KARL SCHMIDTParker, Milliken, Clark, O’Hara & Samuelian

PAUL SCHULZAmerican Red Cross of Greater Los Angeles

GILBERT B. SIEGEL, PHDUniversity of Southern California (ret)

DARRY SRAGOWSNR Denton

MORGAN W. ST. JOHN

PETER STARRETTFreeman Spogli & Co.

SUSAN H. STROMGRENBank of the West (ret)

RUSSELL SUNFirst Bank

ELIZABETH P. TITO

KATHYRN J. TURNER

SALLY TURNERCalifornia State University, Northridge

ANA T. VALDEZValdez Productions

MARK WALBERGTV Host & Producer

JOEL WARD, MDUniversity of California, Los Angeles

BOARD OF ADvISORS

NILA BARKLEYArroyo Seco Food & Beverage Co.

BRAD BERGERBerger Bros. Inc.

DOLLIE BROWN, MSW, MPH, CHEDept. of Veterans Affairs (ret)

MONICA M. DESMONDCity of Hope

FREDERICK A. FINDLEYBerger Bros. Inc. (ret)

JOSEPH T. FORGATCHCalifornia Federal Savings & Loan (ret)

ROBERT GORSKICity of Pasadena

JOHN D. HAMMETTZenith Insurance Co.

JOYCE R. HENDERSONPlancorp

BONNIE HILLB. Hill Enterprises LLC

DANA D. HOWELLSSeyfarth Shaw

SAMUEL W. HUNTNorthern Trust Bank of California (ret)

K. RAVI KUMAR, PHDUniversity of Southern California

BETH LOCHMOELLER

DARLENE MCMILLANCommunity Volunteer

DAVID J. MCQUITTYCIM Group

ASST. CHIEF EARL C. PAYSINGERLos Angeles Police Department

MYRON W. REEDReed Financial (ret)

THE HON. RICHARD J. RIORDAN

ANNIE RUTHFive Star Legal & Compliance

EUGENE STRANDSears – Central Pacific Group (ret)

LUPITA M. TANNATT, PHDSanta Monica Community College

STEPHEN R. WATTWells Fargo Bank

INLAND EMPIRE ADvISORY BOARD

KATHYRN J. TURNER, CHAIR

UNDER SHERIFF RICHARD BEEMERSan Bernardino CountySheriff’s Department (ret)

WILLIAM CARNEYCarney Associates LLC

CARL DAMERONDameron Communications

22

817 S. La Brea, LLC/Abraham ShofetMr. and Mrs. Charles AaronAcme Display Fixture & PackagingCharles P. and Mary K. AdamsMr. and Mrs. James N. AdlerAerospace Service & Controls Inc.AK Steel FoundationMs. Dee AlexanderAllied Waste North America, Inc.Ms. Andee S. AlsipMr. Ted AlvarezMr. Robert AlworthAmani Global Consulting, LLCAMEC Geomatrix, Inc.America’s CharitiesMs. Jean W. AndersonMs. June Veronica AndersonMrs. Jackie F. AndrewsAnna and Harry Borun FoundationAnonymous IndividualsAnonymous OrganizationsMs. Barbara S. AnsellAnthony W. Lafetra Revocable TrustMr. and Mrs. Mohamad H. ArefCésar A. Aristeiguieta, M.D.Armstrong & Sigel, LLPMr. Warren J. ArnettMr. and Mrs. Frank G. ArnsteinAurora-Viburnum FoundationMr. Max BacaDr. Julia BaileyDr. and Mrs. Kamel S. BaladiMr. James BalbinMr. Carl A. BalltonBank of AmericaBank of Santa ClaritaBank of the WestMrs. Nila BarkleyDoug Barr and Lee Mink BarrMr. and Mrs. Ben BarryMrs. Lily BarryMr. and Mrs. Ewing D. BartgisBergen FoundationBrad and Nancy BergerBerger Bros., Inc.Mr. and Mrs. Edwin R. BerryDr. Alice N. BessmanBingham McCutchen LLPMrs. Margaret M. BloomfieldMr. Donald M. BlueMr. and Mrs. Dennis BlunkMr. John M. BoninoMr. and Mrs. Fred BraddockMs. Kathleen C. BradfordGeraldine Branch, M.D.Ms. Marjorie E. BrannMr. Ralph D. BrehmMr. William BrennanMr. James H. BrewerMr. Randy BrodeurMs. Ann C. BrosemerJack K. and Peggy A. BryantDon and Laura ButlerMr. and Mrs. Donald K. ByrneCal Disposal Co., Inc.California Community FoundationForrest & Carol CallahanMr. William L. CarneyJaneth T. CarpenterMiss Harlean M. CarrollMr. Kenneth O. CartwrightMrs. Eva M. CasnerMr. and Mrs. Rene F. CassarMr. Lawrence Hill CateMr. Martin B. CaverlyCentury HousingLaurie K. Chamberlain in memory of Bill ChamberlainMs. Helen V. ChaplinMrs. Ruth J. CharlesMr. Richard J. CharltonChevron Humankind - Chevron CorporationMr. Benjamin K. ChuChurch of the Adventist FellowshipMr. John M. ClaerhoutMr. and Mrs. Brad Clark

Mr. and Mrs. Kenneth J. ClarkMr. Melvin Clark, Jr.Clune Construction CompanyMr. Russell D. CoanMrs. Eleanor CobbColliers InternationalMr. Brad CollingsMs. Victoria E. J. Condos CPAMrs. Hope CopelandMr. Kevin CoventonMr. and Mrs. James J. CowenMr. W. CransMr. Donald W. CrockerAreta V. Crowell, Ph.D.Mr. Donald F. CrumrineMr. and Mrs. Irwin DahlMr. William R. DahlmanMr. Robert DahlstromDan Murphy FoundationMs. Constance B. DavenportMs. Donna L. DeesMr. and Mrs. John William DellDeloitte Consulting LLPMr. and Mrs. Clifford R. DernhamMs. Monica M. DesmondDeutsche BankDickstein Shapiro LLPMr. and Mrs. Joe M. DifilippoDisney ABC Television GroupMr. Jeffrey W. DixonMr. Thomas DodsonMrs. Paul C. DoehringMr. and Mrs. Herbert DohnelMs. Judy A. DolandDonations from Goodwill StoresMs. Nora J. DonnellyMr. Robert J. DrabkinMrs. Wanda J. DrownMr. and Mrs. Al DrutzDRW ConsultingMr. Pete DudaCarolyn R. Eggleston, Ph.D.Mr. Mark J. EinbundElks of Los Angeles FoundationEmployees Community Fund of Boeing California (ECF)Miss Vivian L. EnglerMr. and Mrs. Aaron M. EpsteinE-Recycling of CaliforniaEstate of Aileen M. JohnsonEstate of Betty P. DietrichEstate of D. V. BangertEstate of Frances Gosserand GarrettEstate of Helen V. ManskerEstate of Lieselotte HeilmanEstate of Ludwig ErbEstate of Markley C. CameronEstate of May BattanyEstate of Nadine NightingaleEstate of Peter and Elfrieda I. NardulliEstate of Ruth C. ReeseEstate of Ruth Jones GerryMs. Victoria FernandezFiel FoundationMr. Harry B. FieldFred and Kay FindleyMr. Mark I. FinferMs. Karla FitzgeraldMr. Andrew Marlay FleuryMr. and Mrs. Michael D. I. FoordMr. Joseph T. ForgatchMr. Carroll FreyMs. Norma A. FritscheMrs. Camilla C. FrostMr. and Mrs. Paul G. FuentesMr. and Mrs. Phillip T. FujiiMs. Ann FulkersonMs. Gertrude GarfieldGarnette and Lloyd McVey FoundationGateway Mattress CompanyMr. Richard J. GatzaGeorge C. Hopkins Construction Co., Inc.Mr. Ryan GiffenMr. Earl W. GilletteMr. Gordon GlattenbergGloria and Joseph Simons Fund

Mr. Rob F. GluckGoldberg and Solovy Foods, Inc.Mr. and Mrs. Charles H. GoodaleJeff and Deborah GoodmanMrs. Madeline R. GoodwinGP Harmon RecyclingMs. Kathryn GrahamGrasswood Partners, Inc.Mr. Harry W. GreenMr. Thomas F. Grose CPAMs. Susan G. GroshenMr. and Mrs. Allen GrossmanMr. Donald G. GumpertzMr. John C. GunnGW Redlands, LLC/Abraham ShofetMr. and Mrs. Theodore HaasMrs. Ruth B. HadleyMrs. Rosemary T. HagerottMr. and Mrs. Kevin P. HaggertyMs. Marlene G. HallMr. and Mrs. Lawrence H. HannonMr. E. C. HarrisMr. and Mrs. Charles E. HauptMr. Scott A. HeatonMr. Kenneth HemmingMr. Charles E. HepperleMr. and Mrs. Roland F. HerbstMs. Elizabeth C. HermanMr. and Mrs. Joseph I. HessJames D. and Julia B. HickenBonnie G. Hill and Mr. Walter HillHolland & Knight LLPDana H. Hollinger, JDMs. Georgia HollisonMs. Martha H. HortonCelia and Samuel HuntMs. Barbara J. HurseyMr. Robert J. HwangMr. Kirk R. HydeIgnition Creative, LLCIllinois Tool Works FoundationDr. and Mrs. Rodney H. IngrahamIntegrated Wealth ManagementJ. B. and Emily Van Nuys CharitiesMr. and Mrs. Roger L. JacksonMr. John L. JacobsJames L. & Judith T. Perzik FundTom and Joyce JeffriesMs. Nancy G. JenkinsJoe J. Mason TrustKathleen C. Johnson, Esq.Mrs. Miriam G. JonesMs. Virginia S. JoyceJPMorgan Chase FoundationMs. Julia JunMr. William G. KaneMs. Wendy KaplanMrs. Tamara M. KarlssonMs. Mary S. KaserMr. Bernard KastinJack E. Kaufman, Esq.Mrs. Peggy A. KausSumi Kawaratani and Lee LeongMr. Fred KeenanMs. Mary A. KellyJohn and Teri KelsallMs. Karin KemenesMr. and Mrs. Lowell KingMr. Theodore KingKinkle Family TrustMr. and Mrs. James M. KlainMr. Kenneth R. KlarMr. and Mrs. John A. KlemKLM FoundationKnock Out Productions, Inc.Mr. Dan KostaK. Ravi Kumar, Ph.D.Ms. Christine KurekMr. and Mrs. Howard KurushimaLA Combined Federal CampaignLa Tijera Heights Partners/Abraham ShofetMrs. Alyse LaemmleLaemmle Theatres Charitable FoundationMr. and Mrs. Donald N. LairdMs. Yangchen D. Lama

Many thanks to all our 2010 financial donors. We regret that space constraints limit the following list to donors of $250+.

23

Mr. and Mrs. Matthew R. Landano Mr. and Mrs. Allan S. LarsonMs. Jenefer S. LassDr. and Mrs. Jean-Louis Le RenardMr. John LearnedMrs. Naneen N. LeavenworthMrs. Joan L. LescoulieMr. Robert L. Lesnett Jr.Mr. Thomas M. LiggettMs. Dorothy R. LindseyMrs. Doris M. LittleMr. Alan V. LivingstonLon V. Smith FoundationMs. Epin LongMr. David LuskMr. Stephen MacintoshAndrea and Chris Mack and FamilyMaginnis, Knechtel & McIntyreMr. Patrick J. MaguireMs. Mary MarchewkaMarsh Risk & Insurance ServicesMary R. & Joseph R. Payden FoundationMs. Jolene K. MasonMrs. Frances A. MauldingVivian and Jack McBrideMs. M. Patricia R. McConnellMr. R. A. McDonough, IVMcMaster-Carr Supply CompanyMrs. Darlene McMillanMs. Anne V. McNallyMr. David J. McQuittyMedex Healthcare, Inc.Mr. Rudolph H. MelinatMr. Charles H. MelnickMs. Deborah MeyersMr. and Mrs. David MeyersonMr. Laurence H. MidlerMr. Frank MilesJim and Freda MillardMrs. Jeanette R. MillerMs. Iris MinkMogoldie Productions, Inc.Mr. Clark MolstadMoniz Investment Properties, LLCMs. Cecil T. MooreMr. and Mrs. Tom MooreMrs. Marian C. MouleMs. D. J. MulderMr. Thomas MurnaneMr. Brian F. MurphyMs. Edna J. MyersMr. Bradley Wimmer NelsonMrs. Mavis I. NessNet Tech Inc.Ms. Mary Will NewellMs. Ethel S. NicholsMr. and Mrs. J. B. NollMr. and Mrs. Keith J. OberlanderMr. Frank R. O’DonnellOffice DepotMr. and Mrs. James OkadaLouise A. OliverMr. and Mrs. Barrett O’NeillOrange-San Bernadino Counties CFCMs. Denise OrmeMr. Bryan A. OrourkeMs. Lorgia M. OrozcoOrrick, Herrington & SutcliffePatricia Palleschi, Ph.D.Mr. Tony PanzicaMr. Duane G. PaulMs. Iris G. PearcePenske Truck Leasing Co., L.P.Jacquelin Perry, M.D.Mr. W. P. PeschelMs. Agnes PetersonDr. Carlton J. PetersonPhiladelphia Insurance CompaniesMr. Edward Vaughan PhillipsMrs. Lauris J. PhillipsMr. and Mrs. Rudy L. PhillipsMr. and Mrs. John T. PigottMrs. Barbara PinePlayboy Enterprises, Inc. and Consolidated SubsidiariesMs. Lucy W. Pliskin and Mr. Michael L. Pliskin

Kevin and Jennifer PlunkettPoms & Associates Insurance Brokers, Inc.Proceeds from Vehicle DonationsMr. Martin PupilPurcell Family Charitable FundMs. Sue Jean F. QuonMyron ‘Mike’ ReedReed Enterprises/Bob and Jeanne ReedMrs. Marylee C. ReederMr. and Ms. Alex ReidMr. Max R. RhodesRhona and Doug Clarke FundMr. and Mrs. Anthony L. RichardsMr. and Mrs. Arthur D. RiggsMr. and Mrs. R. James RigneyRKN StudioMr. and Mrs. David S. RobertsonMrs. Maxine RobinsonMr. Anthony L. RodgersRosa Leong Charities, Inc.Mr. and Mrs. Ted F. RoseMr. and Mrs. Rodolfo RuibalRust Consulting, Inc.Ms. Ann A. RuthS & N Union Partnership/Abraham ShofetS. Mark Taper FoundationMs. Hanna SackMr. and Mrs. Ron SalterMr. and Mrs. Carlton SamSan Manuel Band of Mission IndiansMr. Michael L. SandlerMr. and Mrs. Walter A. SauterMr. Robert P. SchiffermanMr. and Mrs. Ronald K. SchislerKarl A. Schmidt, Esq.Ms. Kimberly A. SchugartMr. Paul SchulzMs. Linda SchumitzkySchwab Charitable FundMrs. Lois SchwartzMs. Lorraine SchwartzSecure Document AllianceMr. and Mrs. Minobu SekiMr. Peter R. SerchukMr. and Mrs. Melvin A. ShaderDr. Lael Whiting ShannonMrs. Marva ShearerSherman Oaks Woman’s Club Inc.Mr. Jesse SherrodMs. Syvia B. SherwoodGilbert B. Siegel in memory of Darby Day SiegelMr. Mace SiegelMrs. Jean M. SinkMrs. Justina T. SkinnerMr. Kenneth L. SleeperDr. Donna E. SmithMrs. Edith J. SmithMargaret A. SmithPeggy A. SmithMs. Sharyne D. SnyderSoftware, Hardware, IntegrationMs. Lola D. SorrellsMr. David A. SparhawkMaurice Neil SpidellMs. Debra SpinelliMr. Darry SragowMr. Morgan St. JohnStaples Business AdvantageMr. Peter StarrettSteed Charities FundMs. Shirley J. SteeleMs. Margaret C. SteeleMrs. Margaret SteenkenStevens Family TrustMs. Alice StevensonMr. Bryan StoneMs. Bea Olvera StotzerEugene and Janann StrandMrs. Susan H. StromgrenMr. Russell T. SunMr. Laszlo A. SzaboMr. Donald Leroy TangTargetMs. June TeitsworthTelePacific Communications

Ms. Jill C. TeravkaThe Ahmanson FoundationThe Arbor Fund - a Donor Advised Fund at The Community Foundation Serving Riverside and San Bernardino CountiesThe Argue Family TrustThe Coliseum Center LLCThe Davidow Charitable FundThe Emanuel Bachmann FoundationThe Fletcher Jones FoundationThe Fuller FoundationThe Home Depot Inc.The Huggel FamilyThe Kenneth T. & Eileen L. Norris FoundationThe Lluella Morey Murphey FoundationThe Mohn Family FoundationThe Montanez FamilyThe Phelps GroupThe Ragucci-Woods Family Gift TrustThe Ralph M. Parsons FoundationThe Saint Paul FoundationThe Sikand Foundation, Inc.Mr. Harvey L. Thomas Mr. Robert ThomasMr. and Mrs. Ian R. ThomsenJohn and Susan ThornesTime Warner Employee Volunteer Grants ProgramTour de Palm SpringsEdmund and Judith TreidlerMs. Carla M. TrentMr. and Mrs. William A. TuckerUnion Bank FoundationMs. Fumi UyedaDr. Clayton VargaMr. and Mrs. V. Paul VaughanMr. Vincent VergaMs. Carol Vernon and Mr. Robert TurbinMr. Joseph D. VineyardDr. Rudi Volti and Dr. Ann H. StrombergMr. Mark L. WalbergMr. and Mrs. Cecil A. WalkerMs. Mary L. WalshMr. Jeffrey J. WardJoel I. Ward, M.D.Anna Marie and Bob WarrenMs. Rebecca WashtonMr. and Mrs. John R. WatsonMr. and Mrs. Richard C. WayneMr. and Mrs. Lloyd A. WeberMr. Robert Weber, Jr.Mr. Robert M. WeekleyWeingart FoundationWells FargoWells Fargo Community Support CampaignMr. and Mrs. Matthew J. WestMr. Jeffrey G. WhitmanMr. and Mrs. John F. WilbyMs. Dixie L. WilliamsMr. Elwood WilliamsMr. Robert E. WilliamsMs. Nancy Mayfield WilmsMr. and Mrs. John T. R. WilsonDr. Carl D. WinbergMr. John A. WiseMrs. Mary J. WisemanMr. Werner Wolfen, JD and Ms. Mimi WolfenMr. Kenneth WongMr. John H. WongMr. Earl C. WoodenMr. and Mrs. Henry F. WootenMr. Walter W. WorthMr. Stephen WrattenMr. and Mrs. Andrew YamamotoMs. Marcia S. YarossMr. and Mrs. Douglas H. YeretzianMs. Margaret A. YorkMs. Peg YorkinYoung Nak Presbyterian Church of Los AngelesYum! Brands Foundation, Inc.R. W. ZantZigmond, Snow & LangMr. and Mrs. Thomas A. ZimmermanDr. and Mrs. Theodore W. Zwemer