training today - january 2011

trainingtodaycciwa january/march2011 1

In this edition:

BUSINESS PLANNINGTrain to gain and retain

www.ccibusinesstraining.com january — march 2011

training today

CCI’s Business Training Directory www.ccibusinesstraining.com

Your essential training and

development resource

Better people Better teams

Better business

33 NEW COURSES

www.ccibusinesstraining.com


http://www.cciwa.com

2 trainingtodaycciwa january/march2011

What’s inside ...

Welcome to the first edition of Training Today, the new industry-responsive training and development directory from CCI Business Training Services.

Training Today was created to address the need for a

dynamic directory that doesn’t remain static, but enables new

courses to be developed and refined on a regular basis to

ensure relevancy to industry.

Every two months, Training Today will be published and

distributed to thousands of CCI clients to ensure you are kept

up-to-date with the various courses being offered by CCI.

Backed by the CCI’s unparalleled knowledge and expertise,

our training contains the most up-to-date information, industry

best practices and tangible outcomes to support your business

challenges and growth.

We deliver training programs for individuals and teams, from

shop floor through to senior management. Our extensive range of

courses includes employee relations, health, safety, environment,

frontline management and supervision and international trade.

WelcomeOur highly experienced and respected trainers also work with

businesses to develop customised training plans, with workplace

specific courses delivered on-site or at CCI’s premises.

We will continue to adapt to industry needs and innovate in

the delivery of up-to-date pertinent courses.

Please enjoy Training Today and we look forward to bringing

you many more editions packed with training and development

opportunities to meet the learning needs of you and your staff.

Jacqueline DoddManagerBusiness Training Services

Feature: Train to gain and retain: isyourbusinesspreparedforfutureconditions? 3

Human Resources and Employee Relations Keepupwiththechanginglegislativenatureoftheworkenvironment 4

Supervision and Frontline Management Acquiretherelevantknowledge,skillsandattitudetodemonstrateeffectiveworkplaceleadership 6

Health, Safety and Environment Raiseawarenessandeducateyouremployeesonawiderangeofissues 8

Personal Development and Professional Skills Attainknowledgeforbothpersonaldevelopmentandcareeradvancement 10

International Trade Developyourskillsininternationaltrademanagement 12

Equal Employment Opportunity Customisedworkplacetrainingtomeetspecificchallengesandneeds 13



Train to gain and retain: is your business prepared for future conditions?

Western Australia has experienced close to a decade of extraordinary growth with no end in sight to the demand for the State’s raw materials. The current period of prosperity, fed by booming markets for iron ore and petroleum products, is evident across almost all industry sectors.

Many business owners and managers feel protected by

this ‘cloak of invincibility’, allowing them to confidently weather

the current economic climate. However this apparent boom is

throwing some unexpected challenges our way.

The forecastFormer WA Technology and Industry Advisory Council

(WATIAC) Chairman Prof Michael V. Henderson believes

the global financial crisis’s impact on demand for the State’s

commodities is only short term and that WA will experience a

high demand for labour well into this century.

WATIAC’s Managing Western Australia’s Economic

Expansion (2009) report predicts demand for labour will

significantly outpace the State’s ability to supply workers and that

WA would be short 224,000 workers by 2016.

It also warned business managers to expect a dramatic

increase in demand for housing, utilities, infrastructure, social

services and training.

Workforce development planningCCI has represented your business interests during early

development of the State Government’s initiative, Skilling WA: A

workforce development plan for Western Australia. This project

prioritises employee attraction and retention, and reforming the

State’s training system to better meet local industry and business

needs.

“Theseshareddriversalertusthatadaptabilityandskillsinleadership,businessplanningandriskmanagementarecriticaltosuccessfulbusinessesofthefuture.”

This year the State’s network of industry training councils

have been reviewing global and local industry trends, and

interpreting key business data to guide future workforce

development initiatives.

FutureNow Industry Training Council CEO Mal Gammon

told Training Today their findings have already highlighted a need

for widespread skills integration, particularly for people with

Information and Communications Technology (ICT), creative and

business capabilities.

“These shared drivers alert us that adaptability and skills in

leadership, business planning and risk management are critical

to successful businesses of the future,” he said.

“Earlier this year Innovation and Business Skills Australia

(IBSA) released its Environmental Scan (2010) which listed the

volatile global economy and widespread business pressures as

significant challenges across all industry sectors.”

Mal said the 2010 E-scan identified four skills critical to future

success:

• business management

• negotiation / collaboration

• licensing

• marketing / commercialisation

So what does this mean for you?The key underlying factor is that WA’s skills needs are

largely determined by cyclical industries. This presents specific

challenges in planning ahead and ensuring you’re ready to deliver

the right training mix when needed.

Businesses are already experiencing flow-on impacts from

rapid developments in new technology for example. Demand for

technology skills has leaped to prominence with the roll-out of

the National Broadband Network but this is due for completion in

2018.

The take-home message here is that many new jobs will be

created in occupations requiring flexible, vocational education

and training rather than a university qualification.

CCI trainingCCI Business Training Services has earned a reputation for

providing industry-driven, quality training for organisations of all

sizes throughout WA. With a wealth of experience and a team of

highly qualified professionals, CCI is well positioned to help you

navigate these waters and plan for the year ahead.

This edition of Training Today reveals 33 new courses which

CCI will deliver in 2011 and a selection of courses worth a closer

look has been flagged for easy reference under the In Focus

heading.

The outlook is fine for 2011 and CCI will help you prepare for

changing conditions by ensuring training stays on your radar.


Human Resources and Employee RelationsManagingyourhumanresourceseffectivelyiscriticaltosustainingaproductiveworkplace.Inasmallerorganisationyou’llneedtokeepuptospeedacrossawiderangeofproceduresandrequirements,whilealargeenterprisemightexpectdetailedknowledgeofspecificbusinessfunctions.

Gaintheskills,knowledgeandtheapproachtomanage your workforce for better productivity.

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EmploymentLawFundamentals 10 12 18 30 1 490 620

EmploymentLawforPayrollProfessionals 18 24 9 1 490 620

UnderstandingYourAwardsandAgreements

3 12 12 10 1 470 590

AdvancedRecruitmentandInterviewing 3 25 31 1 490 620

HowtoConductaGoodCounsellingandDisciplineMeeting

20 29 25 1/2 385 435

TerminationofEmployment:GettingitRight 19 28 24 1 490 620

AManager’sGuidetoDiscipliningandTerminatingEmployees

7 28 8 28 1/2 385 435

ContractsofEmployment:GettingitRight

2 19 23 18 1/2 385 435

ManagingSickLeaveintheWorkplace 25 22 7 1 490 620

WorkplaceInvestigations 31 19 5 1/2 385 435

AvoidingAdverseActionClaims 17 29 1 24 1/2 385 435

UnderstandingtheNationalEmploymentStandards

7 31 1/2 385 435

UnderstandingEnterpriseAgreementsUndertheFairWorkAct

28 26 1 490 620

NegotiatingEnterpriseAgreements 29 27 1/2 325 375

IntroductiontotheFairWorkAct 11 19 27 1 490 620

IntroductiontoEmployeeEntitlementsforSmallBusiness

26 6 28 1/2 325 375

IntroductiontoTerminationofEmploymentforSmallBusiness

13 4 18 1/2 325 375

EffectiveHRPolicies(Draft,ImplementandEnforce)

21 15 15 9 1/2 385 435

ManagingSocialMediaintheWorkplace

20 29 1/2 385 435

WorkplaceRelationsCompliancefortheHRManager

4 17 23 1 635 750

NewCourse


In Focus

Advanced Recruitment and Interviewing

If you are looking to get more out of your recruitment process and are seeking structure in the way you attract and select candidates, then this course is for you.

Whetheryouarelookingtoimplementorganisationalchange,enhanceworkforcediversity,improveinnovation,oryousimplywanttoattractabetterqualityofcandidate,thekeytoachievingsuchorganisationalgoalsbeginswithanappropriaterecruitmentstrategy.Thisprogramwillequipyouwiththetoolstodevelopandimplementrecruitmentstrategiesalignedwithdesiredorganisationaloutcomes.Thecoursealsoconsidersmechanismstoassessstrategyeffectiveness.

Effective HR Policies(Draft, Implement and Enforce)

This workshop is designed to provide HR and other managers with the necessary skills, techniques and tools to develop and implement HR policies that are relevant, clear and effective in their organisations.

HRpoliciesprovidefundamentalorganisationalrulesandguidelinesrelatingtothepracticesandbehaviourofthepeopleintheorganisation.

ParticipantswillbeguidedthroughthefundamentalsofHRpolicydevelopmentandimplementation,aswellasunderstandingthewiderangeofHRpoliciesthatshouldbeconsideredwhendevelopingapolicymanualfortheirworkplaces,includingpoliciesrelatingtolegislativerequirementsandbestpracticepeoplemanagement.

Avoiding Adverse Action Claims

This program equips business owners, managers and human resource professionals of National System Employers with an understanding of the general protections section of the Fair Work Act and how to minimise the risk of claims for adverse action.

UndertheFair Work Act 2009,whenaclaimforadverseactionismade,theemployermustprovetheyhavenotbrokenthelaw.

Thiscoursewillimpacthowyoumakedecisionsrelatingtoemployees,andhowyoucommunicateanddocumentyourdecisionstominimiserisk.

Human Resources and Employee Relations

Workplace Relations Compliance for the HR Manager

This program is designed to give a comprehensive consideration of the key sections of the Fair Work Act 2009, along with strategies to assist in compliance.

AHRManagertakesonmanykeyroleswithinanorganisation.Oneoftheseisresponsibilityforensuringtheorganisationcomplieswithworkplacerelationslaws.Compliancemitigatestheriskoffinesandpayoutsforcompensation,andalsolessensthelikelihoodofpoormediaattentionandemployeemistrust.Unfortunately,workplacerelationslawsarecomplicatedandconstantlychanging.Inmanycases,itisnotuntilasuccessfulclaimismadethatnon-compliancecomestolight.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email [email protected]


mailto:[email protected]


Supervision and Frontline ManagementWitharangeofflexibleunitstochooseacrossmanyindustrysectors,youcantargetyourtrainingtotheareasyouneedthemosttodevelopaneffective,functioningandperformance-focusedteam.

Gaintheskills,theknowledge,theapproachandthequalificationstobecome an A1 leader at work.

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IntroductiontoSupervision-Part1 8-9 21-22 9-10 20-21 5-6 8-9 13-14 4-5 3-4 2 840 960

IntroductiontoSupervision-Part2 1-2 18-19 23-24 27-28 25-26 17-18 20-21 18-19 15-16 2 840 960

BudgetingandPlanning 17 24 13 20 1 550 645

HowtoBuildaBusinessCase 16 12 24 17 1 550 645

FinanceforNon-FinanceManagers 19-20 13-14 17-18 26-27 2 995 1250

ManagingSuccessfulPrograms-FoundationTraining

12-14 8-10 3 1885 2085

ManagingSuccessfulPrograms-PractitionerTraining

15&18 11&14 2 1175 1295

ManagingSuccessfulPrograms-FoundationandPractitionerTrainingPackage

12-18 8-14 5 2690 2940

LeadinginaTeamEnvironment 31-1 9-10 5-6 2 880 960

AligningPeopleandPerformance 14-15 14-15 11-12 2 880 960

MaintainingYourCustomerRelationships

10 7 10 1 490 620

QualityOutcomes 6 10 1 1 490 620

Recrutiment,SelectionandInduction(Howtomeetyouroperationalrequirements)

14 9 24 1 490 620

ManagingDifficultCustomers 11 8 5 30 1 350 425

CertificateIVinFrontlineManagementstarts

31starts9 starts5 5 3,650 4,220

DiplomaofManagementstarts

31starts9 starts5 7 3,780 4,560

NewCourse

NationallyRecognisedTraining


In Focus

Leading in a Team Environment

This program is designed for team leaders, supervisors or managers who are currently leading a team or will be required to provide leadership and guidance to others in the future.

Itisparticularlyappropriateforthosewithoperationalortechnicalbackgroundswhoarenewtomanagingothersandhavearesponsibilityfortheperformanceofateamanditsoutcomes.

Today’sbusinessesarerecognisingthateffectiveworkplaceleadershipwithateam-basedapproachiscriticaltofuturesuccess.

Leadership,communicationandorganisationalskillsareallessentialcomponentsofsuccessfulbusinessmanagement.

Managing Successful Programs

This course is designed for anyone seeking to understand the MSP® methodology, the processes needed to achieve measurable benefits from organisational change, and how it supports implementation of strategic objectives.

Thiscoursehasbeendesignedtogivedelegatesanappreciationandunderstandingoftheninegovernancethemes,sixprocessesandtheprinciplesthatmakeuptheOGCManagingSuccessfulPrograms(MSP)method.

ThecourseaimstogivedelegatesenoughknowledgeandpracticetounderstandtheapplicationofMSP,andpreparefortheMSPFoundationCertificationexam.

Aligning People and Performance

This program is designed for team leaders, supervisors or managers currently supervising others or who will be required to plan and implement workforce strategies to achieve organisational goals and objectives.

Itisparticularlyappropriateforthosewithoperationalortechnicalbackgroundswhoarenewtomanagingothers.

Havingtherightpeopleintherightjobs,anddoingtherightthingsattherighttimetomeetoperationalrequirements,arekeystoachievingbusinessoutcomes.

Thiscourseaimstoequipparticipantswiththeskillstodevelopandmonitortheimplementationofoperationalplans,includingtheestablishmentofeffectiveperformancemanagementprocessesandpracticestoalignindividualsandteams.

Supervision and Frontline Management

How to Build a Business Case

This interactive workshop will help you gain the skills to develop a business case in line with stakeholder expectations, use financial techniques to demonstrate benefits and costs, and present key elements for approval.

Youwilllearntechniquestohelpensurekeydecisionmakersinyourorganisationunderstandyourbusinesscase,potentialbenefitsandanyriskmitigationstrategies.

Youwillgetanopportunitytodevelopandpracticepresentingyourownbusinesscaseorchangeproposal,andimproveyourchancesofsecuringapproval.





Health, Safety and EnvironmentEffectivelyandsafelymanagingyourworkforcecanbeabitofaminefieldsoyou’llneedtoworksmarttostayontopofyourresponsibilities.Havingawellequipped‘toolbox’ofprovenstrategiesandplanningmethodswillhelpyoustayaheadofmarkettrends,achieveyourgoalsandmeetyourorganisationalobjectives.

Gaintheskills,theknowledge,theapproachandthequalificationstostay ahead of the game at work.

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IntroductiontoOccupationalSafetyandHealth

24 23 7 5 1 1 490 620

ManagingOccupationalSafetyandHealth 7-9 18-20 27-29 14-16 28-30 3 990 1,150

SafetyRepresentatives'Training 17-21 21-25 28-1 11-15 2-6 20-24 25-29 22-26 5-9 10-14 21-25 5-9 5 1,050 1,200

SafetyRepresentatives'Refresher 28 10 4 1 490 620

RoleoftheSafetyCommittee 8 11 10 1 490 620

OccupationalSafetyandHealthLegislation 11 12 1 490 620

ManualHandling 10 16 12 6 1/2 385 435

JobSafetyAnalysis,RiskAssessmentandAccidentInvestigation

4 15 2 1 490 620

OSHConsultationandDisputeResolution

31 5 25 7 1/2 385 435

SafetyEssentialsTrainingforSmallBusiness

9 30 1 1/2 385 435

Workers’CompensationEssentialsforSmallBusiness

16 23 2 1/2 385 435

DevelopingandImplementinganOSHManagementSystem

28-2 13-15 19-21 14-16 3 1,500 1,700

UnderstandingtheImpactofHarmonisedOSHLaws

4 2 14 13 1/2 385 435

WorkingSafelywithHazardousSubstancesintheWorkplace

10 13 10 1 490 620

DevelopingandRunningEffectiveSafetyInductions

21 11 14 1/2 385 435

HowtoEffectivelyEnforceSafetyPoliciesintheWorkplace

11 1 16 21 1/2 385 435

ExecutiveBoardroomBriefing-OSHHarmonisation

23 20 23 2hrs 350 425

Workers’Compensation:HowtoMaximiseControlandMinimiseCost

17-18 7-8 17-18 2 880 960

EffectiveOSHConsultationandDisputeResolution

31 5 25 7 1/2 385 435

NewCourse


In Focus

OSH Consultation and Dispute Resolution

This course will benefit business managers, supervisors, team leaders, safety and operational staff who need to understand consultation processes at work.

Employersareobligedtoinvolveandconsulttheirworkforcesafetyandhealthrepresentativesontheseissuesintheworkplace.

Thiscourseprovidesdetailsofthelegalprovisionsrelatedtoconsultation,disputeresolutionandprovisionalimprovementnotices.

Italsocoversthepracticalaspectsofimplementingrobustconsultation,issueresolutionandsafetyandhealthrepresentativefunctionsinyourworkplace.

Manual Handling

This course is designed for employees involved in manual tasks, employers, managers, line supervisors, health and safety representatives, or those responsible for OSH in the workplace.

Thiscourseisalsorecommendedason-sitetrainingandcanbecustomisedtoyourparticularmanualhandlinghazards.

Aproperlytrainedworkforceisanassettoanyemployer,andcorrectmanualhandlingintheworkplacewillhelpreduceinjuries.

Manualhandlingtrainingisavitalpartofasafesystemofworkandamustforanyemployerwhoseworkforcereliesonit.Thiscoursewillprovideyouwithanunderstandingofthe‘dosanddon’ts’involvedwithmanualhandlingintheworkplace.

Health, Safety and Environment

Introduction to Occupational Safety and Health

This course is suitable for all employees and is a recommended prerequisite course for the three-day Managing OSH course.

Regardlessofindustrysectororsize,allbusinessesarerequiredtocomplywitharangeofworkplacesafetyrequirements.

Thisprogramwillhelpyoudevelopanunderstandingofcurrentlegislationandtherequirementsforhazardidentificationandcontrol.

Theprinciplesofriskassessmentandtheessentialelementsofasafetymanagementplanaredevelopedinapractical,skills-orientedmanner.

Managing Occupational Safety and Health

This course will benefit managers, supervisors and any employees who may be considered for future leadership roles in your organisation.

Managersandsupervisorsarekeypersonnelineveryworkplace–theyneedarangeofskillstoeffectivelymanagesafetyintheworkplace.

Thisprogramcoverstheknowledgeandskillsneededtoeffectivelyimplementandsuperviseaworkplaceriskmanagementprogram.

Skillsaredevelopedviapractical,interactiveactivitiesthatrelatetoactualworkplacesituations.

Note: Introduction to OSH (single day) is strongly recommended as a prerequisite for this course.





Personal Development and Professional SkillsOpenyoureyestonewskillsandknowledgethatwillhelpyoutakechargeofyourpersonalandprofessionalpriorities.Whetheryouwanttoidentifyopportunitiesforimprovement,manageyourworkhabitsbetterorsetyourowngoals,plansandperformancetargets,CCIhasarangeofcoursestohelpyoumaintainanddevelopyourprofessionaldirection.

Gaintheskills,theknowledge,theapproachandthequalificationstoset a course for your future.

Personal Development and Professional Skills Ja

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TelephoneTechniques 10 20 8 1 470 620

SellingandMarketing-TheEssentials 20 1 3 1 470 620

EffectiveBusinessWritingSkills 17 11 12 1 470 620

SpeakingfromStrength 31 4 9 15 8 1 470 620

9StepstoGreatPresentations 1 5 10 16 9 1 470 620

EffectiveMinuteTaking 18 6 26 22 1/2 325 375

IntroductiontoAccounting 9 6 9 5 1 550 645

IntroductiontoProjectManagement 28 21 1 16 1 550 645

BusinessEtiquette 9 1 11 1 470 620

AssertivenessintheWorkplace 7 8 2 10 6 1 470 620

CommunicatingforSuccess 11 3 12 12 1 470 620

DealingWithDifficultPeople 19 29 16 15 24 1 470 620

ConflictResolution 30 4 7 1 470 620

TimeandStressManagement 14 19 13 8 7 1 470 620

CoreSkillsfortheFrontline 2 16 20 26 1/2 350 425

EffectiveInfluencingSkills 18 13 14 21 1 470 620

Prince2ProjectMethod–FoundationTraining

15-17 5-7 28-30 13-15 15-17 3 1,779 1,979

Prince2ProjectMethod–PractitionerTraining

18-21 8-11 1-4 16-19 18-19 2 1,175 1,295

Prince2ProjectMethod–FoundationandPractitionerTrainingPackage

15-21 5-11 28-4 13-19 15-19 5 2,595 2,845

NewCourse


In Focus

Introduction to Accounting

This course is designed for organisational support staff with no formal accounting background who need to develop a stronger understanding of accounting tools and concepts to be more effective in their work.

Ifyouareresponsibleformaintainingaccountingrecordsbuthavenoformaltraininginbookkeepingoraccounting,thisworkshop-stylecoursewillhelpyoudevelopabasicunderstandingofkeyaccountingconceptsandterminology.

Theprogramintroducesbasiccontrolstoenableyoutosupportyourorganisationinmaintainingreliableaccountingrecords.

Core Skills for the Frontline

Aimed at personal assistants, secretaries and any staff working in sales, customer service, reception and other frontline areas, this course covers the core skills needed to succeed in their role.

Frontlinepersonnelareinessencethekeytothesuccessofanyorganisation.Whenpeoplecontactyourorganisations,eitherbytelephoneorinperson,itisimportantyourfrontlinepersonnelprojecttherightimage.

Thisworkshopwillpresentthekeyelementsneededforindividualstobecomemoreconfidentinthisareasotheycanhandleclientsinamoreprofessionalmanner.

Personal Development and Professional Skills

Selling and Marketing – The Essentials

This workshop is designed for anyone aiming to improve and polish their ability to sell and market products or services.

Enhancingtheprofessionalismofyoursalesandmarketingstaffisintegraltoestablishingaconsistentsalesrecord.

Bycommunicatingclearlyandprovidingexcellentcustomerservice,yourstaffwillbebetterequippedtogrowyourbusiness.

Thisworkshopwillimproveindividual’sabilitytorecogniseandexceedtheneedsofclients/customersbydevelopingessentialcommunicationskills,buildingpublicrelationsknowledge,andeffectivelysellingproductsandservices.

Effective Influencing Skills

This course has proven highly effective for anyone looking to improve their interpersonal communication skills and influence others more effectively.

Managers,supervisorsandteamleadersmustbeabletopresenttheirparticularpointofvieworexpressanopiniononissueswithoutresortingtoemotionaloutburstsorverbalbouts.

Thiscourseisdesignedforpeoplewantingtolearnpeacefulandnon-aggressivewaysofpersuadingotherstoacceptyourlineofthinking.





International TradeGlobaloperationsaremorecommontodaythaneverbeforeandhavingtherightmixofstrategicplanning,regulatoryknowledgeandmanagementskillsareessentialtomaintaincomplianceandpeakefficiency.Havingahandleonthedetailswhilekeepingabig-pictureperspectivewillgiveyoutheconfidencetoanalyseinformation,assesssituationsanduseyourjudgementinarangeofcontexts.

Gaintheskills,theknowledge,theapproachandthequalificationstoput your international gateway on the map.

International Trade Janu

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ExportProcedures 21-22 22-23 19-20 2 880 960

ImportProcedures 17-18 14-15 2 880 960

InternationalTradeLawandIntellectualProperty

14 18 17 1 490 620

DocumentaryCredits 18 17 29 1 490 620

Documentary Credits

Whether you’re new to international trade or wanting to streamline your finance and operational procedures, this workshop offers great benefits to both importers and exporters alike.

DocumentaryCreditsplayanimportantroleinsuccessfulexport/importtransactions.

ThisispresentedinaconciseformatandprovidescurrentfactsandadviceforusingDocumentaryCredits(lettersofcredit)asapaymentmethodinyourexportorimporttransactions.

Export Procedures

People from all walks of industry attend AIEx export courses. Whether you are considering export options for your organisation or upgrading your industry skills in export, you will greatly benefit from the expert trainers in this course.

Experiencedindustryandgovernmentpresentersdeliversessionsoncurrentprocessesandproceduresoperatingintheirsector.

Youwillgainthemostup-to-dateexportinformationavailableinthisvaluablecoursetohelpyoubecomewellversedinexportprocedures.

International Trade


CCI - Australian Institute of Export Alliance

CCI is partnering with the Australian Institute of Export to provide business professionals in Western Australia with quality international trade programs. These practical programs will assist you and your team to develop your skills in international trade management, covering both exporting and importing procedures as well as documentation, finance and payments.




Stop discrimination and harrasment in your workplaceSexual harassment, discrimination, workplace bullying and other equal opportunity issues in the workplace can be very costly for you business.

Employers face the prospect of substantial fines and can be

ordered to pay large sums in compensation to employees if laws

are breached.

Does your business mitigate risks by ensuring managers

and staff are aware of obligations and respond

appropriately to issues?

Are your policies and procedures compliant with

legislation and free from discrimination?

Are you aware of the new “General Protections”

obligations imposed on employers under the Fair Work

Act 2009?

Customised Workplace Training

CCI’s expert employee relations staff can assist your business by training managers and staff in their obligations and reviewing your policies for legislative compliance.

A CCI expert can come to your business, making it easier for staff and minimising the time and cost impacts of training on your business.

CCI understands that every business faces its own unique

challenges and issues, and there are times when the traditional

one-size approach to training is both impractical and unrealistic.

A customised EEO training solution can assist to:

• reduce the risk of discrimination, harassment and

bullying

• achieve a fair and respectful workplace

• raise awareness of what constitutes discrimination and

harassment.

Customised courses and workshops offer an affordable and

flexible option for all businesses.

For further information on a tailored EEO course delivered in

your workplace, or any other customised training requirements

your business may have, contact CCI Business Training Services

on 9365 7500 or email [email protected].

Better people

Better teams

Better business



Our TeamSarita is an experienced Employee Relations Trainer

who has delivered a range of different training

sessions for various organisations. Training session

topics include termination of employment, interpreting

awards and agreements and equal opportunity

issues. Sarita has experience in human resources,

payroll and recruitment in the construction and

finance industries.

Jan has over 20 years experience working in

fields of supervisor and leadership development.

Her experience includes periods where she has

undertaken a variety of management roles herself

to ensure that her training is reinforced by the

creditability of experience. Her experience crosses

the public, private and not-for-profit sectors.

Sarita Lovett Jan O’Halloran

Ole is a highly experienced, motivated Human

Development Consultant and Facilitator with a proven

record of successful submission writing, innovative

learning resources, facilitation of effective industry skills

training and executive development programs. Ole is

also a published author including the 7MasterKeys™

series of publications — a planning tool for complete

training/assessment program resources.

Laura is a Chartered Accountant with 15 years

experience in audit and financial reporting and

has worked with a range of industries. She has

gained invaluable experience in fostering teamwork,

encouraging innovation and process improvement,

and inspiring personal responsibility and job

ownership. In her training she supports text book

samples with real business scenarios.

Ole Martinson Laura Wheeler

Mark is an OSH Training Consultant in the Safety

and Risk Services team which covers services

to employers in areas such as workplace safety,

workers’ compensation, business continuity and the

development and implementation of safety systems.

Mark has a strong background in critical emergency

management and response and delivers practical and

targeted training sessions.

Starting at CCI in 2005, Karin now manages the Safety

and Risk Consultancy Services. She delivers safety

management systems, OSH management strategies,

workers’ compensation and injury management

consultancy, workplace services and auditing

expertise to employers. Karin has a broad knowledge

base as a result of her legal experience.

Mark Chamberlain Karin Lee

Peter has worked closely with CCI since 1990 and

has numerous years experience training in the fields

of management/supervisory, employee relations and

OSH training. He has a strong background in training

and development and specialises in the scoping,

design and program delivery for CCI clients of their

company-specific training needs.

Peter has extensive experience in writing and delivering

workshops on communication, public speaking and

motivation. The success of this staff development

program is evident through the continued use at CCI

and ongoing positive feedback. By assessing client’s

staff and implementing tailor-made programs Peter’s

projects have consistently resulted in increased sales

and greater productivity.

Peter Martin Peter Quinn

Gabriel has over 20 years of background experience

in commercial, domestic construction and mining. He

served for 20 years as an Officer with the Australian

Army Reserve, gaining a wealth of experience in

training, administration and management. Gabby has

extensive experience at a local and international level in

introducing new and innovative ideas to safety training.

David is Associate Professor in Project Management

at Curtin University of Technology and formulated the

Master of Project Management program at Curtin —

now used internationally. He is the Course Coordinator

and lectures in project, cost, procurement and risk

management. David has undertaken numerous training

and consultancy assignments in project management

and risk management.

Gabriel D’Uva David Baccarini

Dawn has been working in adult education for over 20

years specialising in management development and

interpersonal skills. She has worked in partnership with

Southern Cross University and Telstra as a consultant

for the Graduate Management Program. Dawn

develops tailored courses and programs to suit the

needs of individual clients.

Vincent is a highly skilled project and program manager

having managed a diverse range of projects and

programs. Vincent has experience working as a Senior

Advisor in IT-T, manufacturing, logistics, marketing and

government environments. He is one of the pioneers

and highly recognised PRINCE2 Project Management

- MSP Program Management specialists in Australia.

Dawn Faulkner Vincent Marsi


CCI Business Contacts

How to find us

CCI Business Training Services:180HayStreetEastPerthWA6004Tel:(08)93657500Fax:(08)[email protected] Hay St

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nSt

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nett

St

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nett

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Hill

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Plai

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nSt

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WACA

CITY CENTRE

Membership Enquiries

Phone:(08)9365745513004CCIWA(1800422492)Email:[email protected]

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Migration Services (MARN 0318589)

























CCI understands that building a successful business can be tough at times. That’s why our team of professionals are here to lend you a hand whenever your business needs it the most.

Our members have access to professional advice relating to:

• industrial relations• occupational safety and health• workers’ compensation • international trade• e-commerce• migration• training • apprenticeships and traineeships • the environment • retail• industry and resources• procurement• running a small business.

We also provide networking and business development opportunities designed to make your business as successful as it can be. Our up-to-date information on current issues and trends means you can remain one step ahead.

If you are looking for ways to make business easier – we can help you find the way. Call us on 1300 4 CCIWA or visit www.cciwa.com for our full list of member services.

Knowledge. Influence. Support.

Businessmade easier.

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training today - january 2011

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