training program (support staff)

8/3/2019 Training Program (Support Staff)

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TRAINING PLAN

For Support Staff

Institute for Integrated Learning in Management

11/11Designed ByVarun TandonSakshi GuptaTuhina KakkarGaurav Pathak


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Training Plan AuthorizationMemorandum

We have carefully assessed the Training Planfor the support staff. This plan has been completedin accordance with the requirements of the Human Resource Department Methodology.

We fully accept the changes as needed improvements and authorize initiation of work to proceed.Based on our authority and judgment, the continued operation of this system is authorized.

____________________________________________________

NAME DATEProject Leader

____________________________________________________

NAME Operations Division Director

____________________________________________________

NAME DATEProgram Area/Sponsor Representative

____________________________________________________

NAME Program Area/Sponsor Director


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1.0 General Information

1.0 GENERAL INFORMATION

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IILM Philosophy

The philosophy of an organization talks about a set of beliefs and values or an attitude towards thework that guides the behavior of its employee behavior. IILM Philosophy talks about the same inthe following manner

A culture of continuous improvement and total quality that encourages creativity andinnovation

A human resource strategy that values people and teamwork and is committed to employeedevelopment and training

A deep commitment to sustainable development and a green environment

An appreciation of the cultural heritage and socio-economic diversity of India

International linkages that promote cross-cultural learning

Mutually Beneficial and sustained employer engagement.

1.1 Purpose

The purpose of the Training Plan for support staff is

To enhance their efficiency and productivity on the job.

To make them more adaptable vis a vis the changing technology and environment.

To retain the valuable employees.

To increase the level of value added services to the clients/students.

1.2 System Overview

A brief system overview description as a point of reference for the remainder of the document. Inaddition, includes the following:

Responsible organization IILM Group of Colleges

System code ABC123

System category - Support Staff

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1.3 Points of Contact***

1.3.1 Information***

Provide a list of the points of organizational contact (POCs) that may be needed by the documentuser for informational and troubleshooting purposes. Include type of contact, contact name,department, telephone number, and e-mail address (if applicable). Points of contact may includebut are not limited to helpdesk POC, development/maintenance POC, and operations POC.

1.3.2 Coordination***

Provide a list of organizations that require coordination between the project and its specific supportfunction (e.g., installation coordination, security, etc.). Include a schedule for coordinationactivities.

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2.0 Training Approach


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This section includes the techniques and tools, training requirements, schedule, curriculum, andmaterials and equipment required for the training effort.

2.1 Training Requirements

Following is a list, the skills required to support project lifecycle activities

Sociable, open and decisive attitude

Advanced level of English

Proven report writing skills

Technical skills

Planning & Organizing

Communication

All of these skills will be increased to an upper level from the current status.

2.2 Roles and Responsibilities***

The personnel who will identify and develop the training materials are XXX

2.3 Techniques and Tools

The training techniques which are to be used

Computer-based instruction

Self-paced written manual

Hands-on practical sessions

Classroom lectures or any combination of the above.

The tools needed for the training are

Online terminals or PC workstations

Training manuals

Classroom facilities (Space, stationary, table-chairs, electricity etc.)

Any computer center resources.

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2.4 Training Prerequisites

Before the training program is commenced there are certain prerequisites which should be takenunder consideration

Identification of the employees which will attend the training program

Planned orientation of the training program

Arrangement of instructor/trainer

Proper communication to both parties (trainer and trainee) so that they are present on their

respective schedule

Ensure the arrangement of training resources

2.5 Schedule

Prepare a training schedule to include the following information:

Planned training dates 26-27 November

Post training reporting To their respective department head

Names of students - ***

Names of instructor - ***

Location of session IGSM Campus

This schedule is as comprehensive as possible; however, the schedule may be revised at laterpoints in the project lifecycle.

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2.6 Curriculum

As the institute has PG Office, Placement team, Admission Office, Hostel

Administration, Library and Computer centre as a support department, the trainingprogram has been designed keeping the need of each department in mind. Adult learninghas also been considered. Briefly the curriculum for each proposed training class has beenexplained further

DAY 1: Dedicated to complete lecture method and orientation part to prepare the groundfor the further days of training.

Time LearningObjective

Content ofTraining

Learning Method Facilitator

AudioVisual andother req.

9:00-9:10 Inform everyone of thesessionobjectives, setthe tone.

1. Review theobjectives andagenda

2. Participantexpectations

3. Housekeeping:let everyoneknow the time forthe session,breaks, food etc.

Facilitator discuss withwhole group. Checkthat expectations arealigned discuss whatparticipant expectationsare and whichexpectations will bemet, which cannot bemet in the timeavailable, etc.

FlipchartAgendas onhandoutsheets

9:15-10:30

WorkImportance

Define the work ofeach department

and its importancefor theorganization.

Lecture, Questioning

10:45-12:00

Requiredskills, andarea of improvement

Explain the jobspecific skills andthe ways toimprove these skills

Lecture, one to manyinteraction

Power pointpresentation

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DAY 2: will focus on job specific training separately for each department.

Time LearningObjective

Content ofTraining

Learning Method Facilitator

AudioVisualand otherreq.

9:15-10:30

Performingnon-technicaltask

Class-scheduling,Student-facultyhandling andClass requirements

Role plays, Casestudies, Assessmentcentre

PGOffice

Power PointPresentation

Networking Finding theprospect, Approach

Lecture, Case studies, Placement/Admission


Maintenance Adherence toregulation,communication and

arrangements

Case study,simulation

Hostel

Value addedservice

Procurement,allocation andcommunication

Lecture, Case study Library/Computer center


10:45-12:00

Performingtechnical task

Class-examscheduling,Communication

Class assignment PGOffice

Laptop

Networking building long termrelationship

Case study Placement/Admission


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3.0 Evaluation

3.0 EVALUATION

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3.0 Evaluation

3.1 Metrics

Below are the additional details which will be captured and help in analyzing the effectiveness ofthe delivered training. Some of the metrics that should be tracked include -

Total staff

Duration (estimated versus actual)

Number of attendees (estimated versus actual)

Percent of total attended

Percent of estimated attended

3.2 Strategy

Feedback will be elicited from personnel to ensure that training objectives were met. In this way

the feedback received will be analyzed and the output will help in framing the future trainingprogram. Feedback from trainees for the training program will be collected two times

Firstly, just after the completion of training program to get the immediate opinion of

trainees

Secondly after four weeks to determine the effectiveness of training program

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training program (support staff)

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