TRAINING PROGRAM @ PNB

Presented By-

Tasheen Sheikh-

JL13PGDM119

Tulika Chopra-

JL13PGDM120

Vidhi Chauhan-

INTRODUCTION

• PNB is a state owned financial services company

• Registered on May 19, 1894

• Second largest government- owned commercial Bank

• Ranked 1243 in Forbes global 2000

Till now it has-

• 5100 branches across 764 cities which includes 5 overseas branches

• More than 60 million satisfied customers

INTRODUCTION to training

• “Training is the act of increasing the knowledge and skill of an employee for doing a particular job.”

OBJECTIVE

• To identify training & development programs and its effectiveness.

• To determine training needs.

• To analyze the level of satisfaction among the employees.

• Employees working for more than 15years than the new recruits face issues with operational issues based at the technological levels.

• Communication and skill gaps between the new joiners’ and the older ones which leads to lack of healthy and friendly work place environment.

• Since, there is complete lack of employee engagement, the employees face a monotonous schedule of work which makes them irritated and frustrated which results in resistance to change.

• Due to this there is lack in customer orientation.• Lack of knowledge current knowledge about the competitors.• Restricted to the allotted work set up than taking any other

responsibility for the branch or the bank as the whole.

TNA@PNB

TNA And permission Process

• From Branch officer to Zonal Training Officer

• Goes to Zonal Training Manager to Zonal Manager

• Then goes to Head Quarters for approval

• Finally goes to Zonal officer again to be implemented in various branches.

TRAINING SCHEDULE

Day1:

• 9.30AM- 9.40 AM – Lighting of lamp and Invocation• 9.30AM- 10.00 AM-Welcome Address by Zonal Head and Country Head Training Officer • 10.00AM-10.15AM – Welcome address and introduction of the trainers along with

distribution of kits .• 10.15AM-10.30AM- Introduce you to the maximum people in the hall informally (Ice

breaking session)• 10.30AM-11.30AM-Informal Interaction between the trainers and the trainee knowing

their needs.• 11.30AM- 11.45AM- Break/Tea • 11.45AM- 1.00PM - Operational and technical training -1 •

• 1.00PM-2.00PM- Lunch • 2.00PM-3.30PM-– Soft skills training based on employee internal relations.• 3.30PM-3.45PM-Tea break • 3.45PM-5.30PM-Motivational session by a speakers.• 5.30PM- 6.00PM- verbal feedback from the trainees

TRAINING SCHEDULE

Day 2:

• 9.00AM-9.15AM- Ask them about the last day experience and a brief about today’s training session.

• 9.15AM-10.30AM- Functional and IT training • 10.30AM-10.45AM- Break • 10.45AM-11.30AM-Simulation game (Developing a better relationship between one branch

employees )• 11.30AM-11.45AM- Tea Break • 11.45AM-1.00PM- Customer orientation, e- banking, problem solving skills.• 1.00PM-2.00PM- Lunch • 2.00PM-2.30PM- simulation training to build betters a better team to find maximum

positives about a branch (apprecentiship process and awarding the best branch.• 2.30PM- 3.00PM- Trainer talks positive about PNB.• 3.00PM- 3.15PM –Tea Break • 3.15PM- 3.45PM - open house related to all sort of issues they face if anything not covered.• 3.45PM-4.00PM – Feedback form about the workshop.• 4.00PM- 4.30PM- motivational session along with video (make it a better place) • 4.30PM – vote of thanks and memento to trainers and souvenir to the trainees. • 5.00PM – Program ends

PROGRAMS AND PARTICIPANTS

CONCLUSION

“It is the person at work who is valued, not the machine, infrastructure or capital.”

• PNB’s training and development activities are concerned, thebank has established a Central Staff College at the corporatelevel and as many as 3 Regional Staff Colleges, 8 Zonal TrainingCenters and one full fledged IT Center at Faridabad.

• Good training is given in PNB. Majority of employees aresatisfied with the training programs scheduled for them.Further there is more scope of improvement of training anddevelopment in the bank.

RECOMMENDATIONS

• Regular feedback.

• Innovative techniques.

• Open communication system.

• Three training programmes per year.

• In-house training programmes .

• Regular basis

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