User Training

© Connexion 2 Limited 2011

CONTENTS

2. Introduction3. Aims and objectives4. Instructions5. About the SoloProtect solution6. How Identicom works – an overview7. The Alarm Receiving Centre8. The device i. Attaching the lanyard ii. Charging the device iii. Switching the device on and off iv. Status check24. Amber Alerts i. Amber Timers28. Red Alerts i. Closing a Red Alert ii. Rip alarm iii. Man down iv. False Red Alerts37. Health and safety and taking care of your Identicom i. Risks associated with pacemakers ii. Risks associated with pregnancy40. Revision checklist41. Knowledge check44. Management sign off

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User Training

INTRODUCTION

Connexion2 was established in 2003 with the aim of improving the safety and the productivity of lone workers. Since that time the industry has changed considerably, the founding objectives of Connexion2 remain the same however. Our Mission Statement reads:

‘Connexion2 aims to maintain its position as the leading UK provider of compelling technology solutions and associated services that improve the safety and productivity of lone workers. We will do this by building on our core competence in designing innovative, fit-for-purpose solutions and services that deliver clear benefits to the workforce, their employers and other associated stakeholders’

The company is based in Sheffield UK, but services partners and customers based all over the world across a wide range of market sectors, which is testament to a diverse offering of flexible products and bespoke solutions.

Your organisation has invested in a number of Identicom units as part of its commitment to protecting lone workers.

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AIM

OBJECTIVES

TIME

The aim of this training is to help you as ‘Lone Workers’ know how and when to effectively and routinely use the Identicom device within the work environment and to enable you to mitigate risk to your personal safety.

Upon successful completion of this workbook, you will: • Know how and when to use the Identicom device • Know what is required to ensure the device is set up correctly so that it is always accessible and can be used effectively • Be able to identify some of the potential risks that you as a ‘Lone Worker’ face in your role and how the Identicom device can help you to mitigate some of those risks • Be able to describe a range of options, from a ‘Lone Worker’ perspective, that could be realistically implemented in order to mitigate those risks

You will need to assign approximately 1 hour and 30 minutes to complete this workbook.

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User Training

INSTRUCTIONS

In order to complete this workbook satisfactorily, you will need something to write with and your Identicom device.Read through the workbook and complete the exercises, answering any questions that are posed to you.

This sign indicates exercises that will require you to write in your workbook.

This sign indicates exercises that will require you to practise a task with your Identicom device.

Once you have completed the workbook, you must undertake the final exercise to confirm that you have understood the training package.

When you are certain that you have finished, write your name in the space provided and then hand the completed workbook to your manager for verification.

If there is anything that you do not understand or are unsure about, please discuss it with your manager.

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User Training

ABOUT THE SOLOPROTECT SOLUTION

The SoloProtect solution is audited and approved against BS8484 (the British Standard for Lone Worker Device Services) and incorporates Identicom. This is a lone worker safety device, which has been awarded the ‘Secured by Design’ status by the Association of Chief Police Officers (ACPO). It will facilitate getting help to you as quickly as possible, but to enable this to happen you need to play your part.

It is important that you give your commitment to using the device routinely and by making sure that you have set it up correctly so that if you find yourself in a position where you feel your personal safety is compromised, SoloProtect can monitor your situation, find you and get help to you quickly if it is needed.

Just as you would make sure your car has sufficient petrol and you would put on your seatbelt before setting off on your journey, you should ensure Identicom is set-up correctly and that you are wearing it to help you to mitigate risks to your personal safety.

The use of the Identicom does not replace anything that you already do in terms of your risk assessment or your personal safety, or any organisational procedure you follow.

The aim is always to remove yourself from a situation where there is a risk to your personal safety.

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HOW IDENTICOM WORKS - AN OVERVIEW6

If, for whatever reason you feel at risk, by pushing the large button on the back of the device, a live voice channel is opened to the Alarm Receiving Centre, to which your Identicom device is linked.Once connected, experienced alarm handlers will listen to and monitor the situation you are in, and will be prepared to take appropriate and immediate action on your behalf, if it becomes necessary.

This may mean contacting a colleague, manager or the emergency services as the situation requires.

If you have set up the Identicom correctly, then they will have:

• Your name, your location, • An understanding of whether or not you were anticipating problems prior to your visit, and • Details of who to contact

It is important that they have this information in order to send help to you, if it becomes necessary.

The communication is one way – they can hear you, but you cannot hear them. The last thing you want in an aggressive situation is for a voice to start coming out of your identity badge – imagine what that could provoke!

User Training

THE ALARM RECEIVING CENTRE (ARC) 7

The ARC, to which the Identicom is linked, is staffed 24/7 every day of the year and is also accredited against BS8484 Lone Worker. Essentially, this means that:

• All of your personal details are held in accordance with the Data Protection Act • All Red Alert recordings are held in accordance with the Data Protection Act • There is a guaranteed police escalation, if appropriate, to alerts raised through ARC’s approved against BS8484.

Red Alerts are monitored and recorded and held on your behalf.

They can be accessed by authorised persons for appropriate reasons, such as credible audio evidence for use in court.

THE DEVICE8

It is absolutely crucial that you understand which type of device you have been provided with and which, if any, additional features have been included.

Use the table on page 9 to help you to identify your particular device and any additional features it may have been fitted with.

If you are unsure, you MUST confirm the details with your manager BEFORE continuing with this workbook.

Now write the information down in the space below so that it is readily available for you.

Device Type:

Features:

User Training

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INSERTING AND REMOVING YOUR IDENTITY CARD

SERIAL NUMBER

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Identicom is a mobile communications device deliberately designed as an identity card holder allowing easy wear and discreet operation by the user should they feel their safety could potentially be compromised or if they are suffering verbal abuse or attack.

To insert your identity card, slide it into the device through the slot at the end.

To remove your identity card, press down gently with both thumbs onto the identity card and at the same time; slide it out through the slot.

Following these instructions, insert your identity card into the Identicom device. Now have a go at removing it.

The serial number printed in the white label on the front of your Identicom device is important. You must only use a device which has been assigned to you. If you use the wrong device, we may try to locate the wrong person.

SIM Card – the Identicom device works by using mobile phone technology, which requires a SIM card. Your employer can specify a network which gives you the best coverage for the geographical area you work in. If you find you are continually getting no or poor signal please report this back to the SoloProtect Customer Services Team with the details of the street name and postcode where you have experienced network coverage problems.

User Training

MICROPHONE

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Customer Services TeamPhone: 0844 856 6606 (Option 2)Email: support@connexion2.com

The microphone is very sensitive and will pick up conversations clearly at approximately 1 metre around you, which means you don’t have to hold Identicom up to your mouth when speaking.

Sound will not be muffled when your identity badge is inserted however; the device is designed to be worn on the outside of clothing when in use. Be aware that when worn underneath clothing the microphone will be obscured.

ATTACHING THE LANYARD

LANDSCAPE IDENTITY CARDS

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It is necessary to attach the lanyard to the device – this can be quite fiddly, but it is important that you know how to attach and remove the lanyard.

Take the lanyard and the three small plugs provided with your device. You will only use one of the plugs but you must select the correct one before trying to attach the lanyard. Each of the three plugs is slightly different in that they provide increasing degrees of tightness in the socket to which it is to be inserted.

Use plug 3 for the tightest fitting, which requires the greatest amount of force to remove it, plug 1 is the lightest fitting. We recommend starting with plug 2 (do not remove just yet).

We have included instructions for identity cards which are worn in portrait and landscape. Choose the appropriate instructions for your card.

Follow these step by step instructions and attach the lanyard to your Identicom device with the chosen plug:

1. Split the lanyard into 2 pieces at the safety break point.2. Take the shortest part of the lanyard and thread the fine loop at one end of the lanyard through the hole in the top of the plug you have selected.3. Thread the other end of that part of the lanyard through the fine loop which has been passed through the hole in the plug. Pull the lanyard tight so that the loop of the cord is snug around the plastic plug. Put this to one side.

User Training

PORTRAIT STYLE IDENTITY CARDS

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4. Thread the fine loop on the other piece of the lanyard through the top right-hand corner of the device – the device should be face down in front of you (buttons towards you) in landscape. Thread the other end of that part of the lanyard though the loop and pull it tight so that it fits snug.5. Insert the plastic plug into the hole in the corner of the device (above the buttons on the back) and rejoin the lanyard at the safety break point. The lanyard is now attached.

Follow these step by step instructions and attach the lanyard to your Identicom device with the chosen plug:

1. Split the lanyard into 2 pieces at the safety break point.2. Take the shortest part of the lanyard and thread the fine loop at one end of the lanyard through the hole in the top of the plug you have selected.3. Thread the other end of that part of the lanyard through the fine loop which has been passed through the hole in the plug. Pull the lanyard tight so that the loop of the cord is snug around the plastic plug. Put this to one side.4. Thread the fine loop on the other piece of the lanyard through the top left-hand corner of the device – the device should be face down in front of you (buttons towards you) in portrait. Thread the other end of that part of the lanyard though the loop and pull it tight so that it fits snug.

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5. Insert the plastic plug into the hole in the corner of the device (above the buttons on the back) and rejoin the lanyard at the safety break point. The lanyard is now attached.

LAPEL CLIP

If preferred you can also wear Identicom without a lanyard and use a lapel clip to secure the device.

User Training

CHARGING THE DEVICE 15

Just like a mobile phone, the Identicom needs to be charged.

When the device is put on charge:

• Nothing may happen for a few minutes;• Then the battery light on the back flashes red, then amber, then green (like traffic lights).• When the battery is full, the lights stop flashing and stay solid green until you take the device off charge. The lights will then go out after a couple of seconds.

From flat to full it takes approximately 2 hours to charge the Identicom battery. A fully charged battery will last approximately 24 hours on standby. Please note if you have a GPS device, the battery life may be limited to around 15 hours on standby if you frequently work indoors.

It is recommended that the device is put on charge at the end of every working day and left on charge overnight if possible. The device cannot be overcharged.

CHARGEPOINT

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When the Identicom is put on charge it automatically turns itself on, but all of the functions of the device are disabled until the device is taken off charge.

When taken off charge the device remains on and is ready for use. Please do not attempt to turn the device on manually at this stage as this is likely to turn the device off!

You will have to remember to turn the device off when it is not in use, otherwise, the battery life will trickle away.

Let’s take the opportunity to recap on what we have learnt so far.

How long does it take to charge the Identicom battery from flat to full?

How long does a fully charged battery last?

When should you put the device on charge?

You now need to think and plan about when and where it will be most appropriate to charge your device. Consider some options and decide which ones are best.

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You also need to start thinking about how you are going to wear the device taking account of your particular role and the tasks you need to undertake on a day to day basis.

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Switching OnFollow these step by step instructions to switch your Identicom device on.Press and hold the 2 small buttons on the back of the device at the same time:

• You will feel one vibration• The two lights start to flash red• The two lights will settle on solid colours after a short time.

This is the first indication of the state of your battery and signal strength.

• The lights go out after just a couple of seconds.

The lights indicating your battery and signal strength work on a traffic light system which can be explained as follows:

RedBattery flat – do not rely on the Identicom – put on charge immediately

Signal very poor – do not rely on the Identicom

SWITCHING THE DEVICE ON AND OFF

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AmberBattery –put on charge as soon as possible – limited battery life (max 10 hours)

Signal – reasonable signal strength – you can rely on the device

GreenBattery – Full

Signal - Excellent signal strength

The lights go out so that they do not draw attention to the device. The lights may reflect off your clothing, or if the device spins around they will be visible.

If the battery or the signal light turns red – DO NOT rely on the Identicom. You need to re assess the situation. Do you feel comfortable to continue without the use of the Identicom?

Switching OffFollow these instructions to switch your device off.

The device is switched off by pressing and holding the same 2 small buttons on the back of the device:

• You will feel 2 vibrations• There are no lights

Now practise switching the device on and off until you are familiar with the lights and the number of vibrations.

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You can check the status of your battery and network signal at any time by using the Status Check button.

Before you go into any lone working situation you should perform a status check – this is very important as this tells you whether you can rely on your device or not!

Follow these instructions to complete a Status Check.

Press and hold the button on the back of the device (as circled in the diagram):

• Both lights will flash red a couple of times before settling on to two solid colours – green, amber or red as explained when switching the unit on.

What colour is your battery light?

What does this mean?

What colour is your signal strength light?

What does this mean?

STATUS CHECK

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If your device is equipped with GPS technology, please refer to the below section entitled ‘GPS Devices’.If your device is equipped with GPS and Mobile Workforce Management Platform (MWMP) technology please refer to page 22.

In order to facilitate the GPS feature, it is necessary to perform a ‘First Fix’. We recommend that on leaving your base that you perform a Status Check outdoors, to allow the GPS feature to be fully operational.

Because your device is equipped with GPS technology, when you have completed a Status Check and the lights have settled on two solid colours they will then start to flash blue. This will continue for up to 2 minutes, whilst the device attempts to obtain a GPS location fix.

Once a GPS fix is obtained, the lights will go solid blue and then go out after a couple of seconds. The device also vibrates to let you know it has completed a location fix.

If using a GPS device indoors you are unlikely to get a GPS fix, so quickly depress the top (Status Check) button once and the flashing blue lights will go out.

On i-Series Identicoms a GPS location fix will be performed every 15 minutes and/or when any device button is pressed. The Identicom sends the location fix information to the ARC when a Red Alert is raised. This information is an important factor in enabling the ARC to know your whereabouts so that they can send help to you if necessary.

GPS DEVICES

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In order to facilitate the GPS feature, it is necessary to perform a ‘First Fix’. We recommend that on leaving your base that you perform a Status Check outdoors, to allow the GPS feature to be fully operational.

When you have completed a Status Check and the lights have settled on two solid colours they will then start to flash blue. This will continue for up to 2 minutes, whilst the device attempts to obtain a GPS location fix.

Once a GPS fix is obtained, the lights will go solid blue and then go out after a couple of seconds. The device also vibrates to let you know it has completed a location fix.

If using a GPS device indoors you are unlikely to get a GPS fix, so quickly depress the top (Status Check) button once and the flashing blue lights will go out.

On t-Series Identicoms a GPS location fix will be performed every 5 minutes and/or when any button is pressed. The Identicom sends that information to the ARC whenever a Red Alert is raised. In addition, your manager will receive alerts when any of the ‘rules’ applied to your device are activated. For example, when you move through a Geo-fenced area, or exceed a pre-determined travelling speed.

This information is an important factor in enabling the ARC and your Manager to know your whereabouts so that they can send help to you if necessary.

GPS & MWMP (t-Series Identicoms only)

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Your manager can access a Mobile Workforce Management Platform to enable them to improve your safety and maximise your productivity by identifying where you are and also plot a breadcrumb trail of your movements to see where you have been.

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This is a very important part of preparing your Identicom. The Amber Alert message gives the alarm handlers the information they need about your location so that they can find you and get help to you quickly when needed.

When the Amber Alert button is pressed it opens a connection to the ARC and allows you to leave a voicemail message, stating who you are, where you are and if you have identified any perceived risks.

No one listens to this message unless you raise a subsequent Red Alert.

The message is kept on a database against your name and Identicom details for 3 months and in accordance with the Data Protection Act. The message is date and time stamped.The Amber Alert gives you 24 seconds to leave your message. You do not need to do anything else to close the alert.

AMBER ALERTS

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The Amber Alert message should include:

1. Your name2. Your location including postcode (if possible)3. Details of any risk you have identified. If no risk has been identified then you should say so.

Examples:

1. “Mary Freeman visiting 1, Joan Street, Anytown ABC 123. No risks known or anticipated at this time”.2. “Mary Freeman visiting Flat 6, 10th Floor, Time Towers, Anytown HJK 567. Lift is broken, using stairs, group of youths hanging around in stairwell”.

Leave an Amber Alert message:

1. At the start of your working hours2. Before you go into any lone working situation3. At the end of your working hours

Should the police be required to attend a situation to help you, they will require a confirmed address. An address is considered confirmed where the postcode is present. This (together with the GPS location information) is essential information to get help to you quickly!

By leaving an Amber Alert message, you are ensuring that the ARC has the information it needs to get help to you.

If the Identicom gives one long vibration, this means that there is no network signal.

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By keeping your unit charged, performing a status check and leaving your Amber Alert messages, you are doing everything possible to prepare the Identicom and the system behind it so that if you trigger a Red Alert, you can be located quickly and help can be sent to you if necessary.

A status check should be completed immediately prior to an Amber Alert; you need to ensure that your device has signal and battery.

Follow these instructions and complete an Amber Alert where you have identified that there is no risk involved.

1. Press and Hold the Amber Alert button on the back of the device2. You will FEEL three short vibrations – this is the alert activation, let go of the button3. You will SEE the lights on the back of the device go solid amber - this means the call is connecting to the ARC DO NOT SPEAK YET4. Once connected to the ARC, the lights will flash amber – SPEAK NOW (you have 24 seconds to leave your message)5. Towards the end of the message time the lights go solid amber again – this is a prompt to inform you that you have approximately 10 seconds left to finish your message6. The lights go off – the call is disconnected and your message has been recorded

Remember - If the Identicom gives one long vibration, this means that there is no network signal.

Now, following the same procedure, leave another Amber Alert but this time, describe a risk that you have identified.

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Your device will vibrate 5 times at a pre-determined time interval, once you have set up your first Amber Alert. This is the device giving you a prompt to ensure you are OK. This is known as the Amber Timer. If you do not respond to this prompt from your device, it will go into a full Red Alert. Simply give one quick press to the Amber Alert button (see picture on page 24) to extend the Amber Timer by a further pre-determined time interval (the device will vibrate once to confirm this extension), or press and hold the Amber Alert button to stop the device going into Red Alert and to re-set the Amber Time (the device will vibrate twice to confirm closure of Amber Timer).

• Please contact your lone worker manager if in doubt about whether or not your device is set up on a timer basis.

AMBER TIMERS (IF PROGRAMMED)

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As soon as you feel uncomfortable in any situation, you should open a Red Alert. This is done by pressing the large button on the back of the Identicom device – but don’t do anything yet!!

Follow these instructions to complete a Red Alert.

• Please note: your identicom unit should already be placed in test-mode to do this, please contact SoloProtect if this has not been arranged.

1. Press and hold the Red Alert button for 2 seconds. You will feel 3 short vibrations to indicate the alarm has been activated. If the Identicom gives 1 long vibration – you have no network coverage – you are not connected to the ARC.2. Once the call is connected and live the Identicom will give 2 quick vibrations every 10 seconds (like a heartbeat).

RED ALERTS

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Whilst you can feel the ‘heartbeat’ vibration you know that someone is listening, recording and monitoring the situation and is prepared to take action should it become necessary.

When a Red Alert is raised, the ARC will listen to your most recent Amber Alert message; access your details and points of contact. They will continue to monitor and take the necessary action.Remember the staff at the ARC are fully trained and will pick up very quickly on what they hear.

The Police will not automatically be called following a Red Alert. The Police will be called if:

1. A physical assault is taking place2. The situation sounds as though it is likely to escalate to a physical assault3. You indicate you need the Police4. The situation is escalating and you sound under duress e.g. you have said something like, “if you don’t stop swearing at me I will call the police”

Think about your current role and identify a situation you have been involved in when you would or could have considered raising a Red Alert.

Remember! You cannot raise a Red Alert whilst the Identicom is on charge

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Follow these instructions to practise closing a Red Alert:

1. Say out loud that you are safe and that you are going to close the Red Alert2. Wait until you feel a heartbeat vibration and then press the large button3. You will then feel 2 much stronger vibrations4. Take your finger off the button All the ‘heartbeat’ vibrations will stop and the Red Alert is now closed.

Before you close a Red Alert, it is important to let the alarm handler know that you are safe and that you are going to close the alert.

This is done by speaking out loud so that they can clearly hear that you are safe and the risk has passed.

CLOSING A RED ALERT

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The ARC will contact you when you have closed a Red Alert to ensure that you are completely safe. They will not contact you in a situation where they feel this may compromise your safety e.g. a conflict situation.It is important that you take their call when they contact you. It only takes a few seconds to confirm that you are safe – please take the time to do that.

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The Identicom lanyard is fixed to the device at 2 corner points, rather than a single centre point. This helps to prevent the device spinning around and revealing the buttons on the back. It also accommodates another way of raising a Red Alert – this is called the Rip Alarm.

If the Rip Alarm plug is pulled out of the Identicom then the device immediately goes into Red Alert.In the space below, write down some examples of when you might use this type of alarm.

RIP ALARM

RIP ALARM PLUG

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Now, pull out the Rip Alarm plug and let your Identicom go into Red Alert.To cancel this type of alert:

1. Put the plug back into the Identicom and make sure it is securely in place2. Say out loud that you are safe and are going to close the Red Alert3. Wait for a heartbeat, then push and hold the large button until you feel the 2 strong vibrations4. Check that the ‘heartbeat’ vibrations have stopped5. The alarm is now closed

If the device is worn on a lapel clip, then you forfeit the rip alarm function, unless you are provided with a ‘short lanyard’. This in essence works in the same way as the neck lanyard, but is normally attached to your waistband, belt or a pocket.

You need to assess the risks and determine the most appropriate way of wearing your Identicom.

If you decide to use the clip alone, please make sure that there is a plug inserted into the hole at all times, otherwise the device will not work properly for you.

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Man Down is another Red Alert facility which is provided on units where the end user is at risk of slipping, tripping or falling over – in other words, environmental risks.

This means that if you fall, are injured or unwell and are rendered unconscious or unable to move, the device will open a Red Alert.

If the device tilts through 70 ° and then there is no movement and/or, there is a sudden impact and no movement, then the unit will recognise a Man Down situation.

Follow these instructions to work your way through the Man Down Red Alert. We are going to break it up into two phases:

Phase 1:

1. Pre alarm – After a pre-determined time period of non- movement, e.g. 2 minutes, Identicom vibrates for 2 minutes to raise users’ attention (For example you may have put the device down on a table whilst you made a drink). Put the device down and allow it to vibrate.2. The Red Alert pre alarm can be cancelled during this stage by moving the device or by quickly pressing the Red Alert button. The unit gives two strong vibrations to confirm cancellation. Use one of these methods to cancel the Man Down Red Alert.

MAN DOWN (IF FITTED)

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Phase 2:

1. Pre alarm – Identicom vibrates as described in Phase 1 to raise users’ attention.2. If no cancellation is detected then the unit will go into full Red Alert.3. Once the call from the device is connected to the ARC the unit will indicate this by 3 heartbeat vibrations approximately every 10 seconds. The Man Down heartbeat is different to a usual Red Alert heartbeat in order to notify the ARC that it is a Man Down incident they are dealing with.

When a Man Down Red Alert is received by the ARC, your most recent Amber Alert message is accessed and a location fix performed.

The Alarm handler will ring you on your mobile to see if you can respond.

Your points of contact will then be immediately informed and if the situation warrants it, the Emergency Services will be called.

When the device is on charge, the Man Down feature is disabled.Remember! A Red Alert cannot be triggered when the device is on charge.

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False alarms can happen, but don’t worry. This means that you are using your Identicom, keeping it charged and in good working order.

Follow these instructions to cancel a False Red Alert:

1. Tell the Alarm handler that you are safe and that it was a false alarm by saying this out loud2. Then close the Red Alert in the usual manner Use the space below to write down how to close a Red Alert. Let’s see how much you can remember.

If you do not know that you have triggered a Red Alert false alarm, the ARC will ring you to confirm that you are safe and they will ask you to close the alert.

The ARC will not close down an alert until they are happy that you are safe. If they cannot contact you to confirm your safety, they will contact your first escalation point of contact for confirmation.

FALSE RED ALERTS

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Where use of a mobile phone is prohibited then the Identicom should be switched off, e.g. aeroplanes, petrol stations, intensive care units.Avoid getting your Identicom wet, it is not waterproof.To keep the device clean, a wipe with a damp cloth or sterile wipe will suffice.

The Identicom, as per all Global System Mobile communication (GSM) based products, emits low frequency signals in the form of Radio Frequency Electromagnetic Energy (RFEE).

The absorption of RFEE is measured by the Specific Absorption Rate (SAR) in units of Watts per Kilogram (W/kg). It is defined as the rate at which RFEE is absorbed per unit mass of a biological body. The European Directive quotes a maximum SAR value of 2 W/Kg.

Identicom was tested at the Federal Institute for Occupational Safety & Health in Berlin Germany in February 2005. The maximum SAR value of 0.5 W/Kg was obtained. The Identicom is therefore far below this limit and actual Identicom SAR values during normal operation are often well below this 0.5 W/Kg maximum value.

HEALTH & SAFETY AND TAKING CARE OF YOUR IDENTICOM DEVICE

SPECIFIC ABSORPTION RATE (SAR) & PERSONAL HEALTH

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Numerous studies have been performed to assess the risks of such devices impairing the correct functioning of pacemakers.There is a general consensus across the studies found in regard to the following:

• The degree of protection of pacemakers against the effects of RFEE depend on the design of pacemaker. The latest pacemakers with ceramic filters appear to immune to RFEE. • Exposure to pacemakers of RFEE depends on the proximity of the mobile phone type device. Recommendations suggest the minimum distance between pacemaker and mobile phone type device to be in the range 10 – 20 cm. • Exposure to pacemakers of RFEE depends on the RFEE emission levels of the mobile phone type device. • The effects of interference due to exposure to RFEE in pacemakers are temporary. Once the source of RFEE emissions is removed the pacemaker reverts back to correct functionality. • Mobile phone based devices can potentially cause interference with pacemakers when in use on a call and when in standby, but not when turned off. • Those at highest risk are individuals who are completely dependant on pacemakers (those individuals that cannot generate spontaneous cardiac rhythm).

RISKS ASSOCIATED WITH PACEMAKERS

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Part of the conclusion in the previously mentioned Identicom testing at the Federal Institute for Occupational Safety & Health in Berlin, Germany states that due to its low SAR value ‘There is very low health risk for persons with cardiac pacemakers or other active medical implants’.

If in doubt the wearer should seek advice from their doctor or the manufacturer of their pacemaker.

Due to the relatively low maximum SAR value, Identicom should not pose any risk to individuals using the Identicom whilst pregnant. Any user of Identicom who registers any concern about using Identicom whilst pregnant should seek advice from their GP.

RISKS ASSOCIATED WITH PREGNANCY

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You have now completed the majority of the workbook. It is important that you are satisfied that you have absorbed the information about what Identicom can do and how it works.Utilise the list below to check if you have remembered and understood some of the key learning points before moving onto the knowledge check.

TOPIC AREA

Device overview and your responsibilitiesThe role of the Alarm Receiving CentreDevice type and any additional featuresInserting and removing your ID cardAttaching the lanyardCharging the device and battery lifeHow to switch the device on and offHow to do a status check including the meaning of the traffic light systemHow the GPS function works (if this is a feature on your device)How to leave an Amber Alert message including what information to provideHow to use the Amber Timer (if this is a feature on your device)How to open a Red Alert

REVISION CHECK LIST

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How to close a Red AlertHow to close a False Red AlertHow the Rip Alarm works and how to close this type of alertHow to deal with a Man Down Red Alert (if this is a feature on your device)Health and Safety rules

Thank you for completing this workbook. In order to check that you have understood the key learning points, please answer the following questions. If you do not understand the question or are unable to answer it, you will need to revisit the relevant part of the workbook again in order to refresh your memory.

1. Which buttons would you use to:

Turn the unit on

Turn the unit off

Status Check

Amber Alert

Red Alert

KNOWLEDGE CHECK

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2. When using your Identicom device, what information do you need to leave on your Amber Alert message?

3. How long does it take to charge the Identicom battery from flat to full?

4. When should you perform a status check?

5. You have performed a status check and the network signal light is showing amber. What does this mean?

6. When leaving an Amber Alert message, how do you know when it is time to speak?

7. Describe two of the ways that a Red Alert can be activated.

User Training

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8. When should you raise a Red Alert?

9. When you have activated a Red Alert, how do you know that you are connected to the ARC?

10. What is the procedure for closing down a Red Alert?

44

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Unit 5, Carrera Court, Church Lane,Dinnington, Sheffield S25 2RGT: 0844 856 6606F: 0844 856 6605E: support@connexion2.comW: www.connexion2.com

Identicom is a registered trademark owned solely by Connexion 2 Limited.Identicom from Connexion2 has been awarded ACPO Secured By Design status.Connexion2 is approved through audit against BS8484.ACPO accreditation applies solely when identicom is used in conjunction with a BS5979 Category II monitoring/receiving centre.