TABLE OF CONTENT

1. Executive summary2. Introduction to Training and Development3. Importance of Training and Development4. Need for the study Title of the project Statement of the problem Purpose of the study Scope of the study Objectives of the study5. Research methodology Sampling plan Area covered Methodology6. Data collection Primary data Secondary data7. Data Analysis Statistical tool Statistical package8. Limitation of the study9. Theoretical aspects of training and development10. Introduction to the company11. Analysis and interpretation12. Findings13. Suggestions14. Conclusion15. Bibliography

EXECUTIVE SUMMARY

Telecommunication is a technology intensive industry with a high probability of obsolescence. Our country has witnessed a number of technologies varying from magneto exchanges to the modern New Technology Digital Switches. We have also seen changes in the transmission technology starting from carrier systems to the DWDM systems providing long distance circuits across the length and breadth of the country. Telecommunications today is both a public utility and a vital infra-structure. Therefore an in house training center is an essential institution for continuous training of the officers and employees in this key technological field.

Training is a process through which a person enhances and develops his efficiency, capacity and effectiveness at work by improving and updating his knowledge and understanding the skills relevant to perform his or her job.

Training also helps a person cultivate appropriate and desired behavior and attitude towards the work and people. Unless training is provided, the jobs and lives of employees in organizations are at stake.

It gives people an awareness of the Rules & Procedures to guide their behavior. It is an application of knowledge to improve the performance on the Current job or to prepare one for an intended job. Organization & individual for their survival & attainment of mutual goals should develop & progress simultaneously; this can be done mainly through training technique because training is the most important technique & it is a value addition to the organization through Human Resource Development for the development of the employee. The employee she/he been selected, placed & introduced in an organization should be provided with training facilities in order to adjust & make them suitable for the Job as no organization can get a candidate who exactly matches with the job & organizational requirements.

The trained employees are the valuable assets to any organization. Training at BSNL is given when there is a difference between the job requirements & employees present specifications. Thus employee training is the most important sub-system, specialized & one of the fundamental operative functions of Human Resource Development. Organizational efficiency, productivity, progress & development, also organization viability, stability & growth to greater extent depend on training. If the required training is not provided it leads to the performance failure of the employees. Training enhances the Competence, Commitment, and Creativity & Contribution to the organization. The first step in my study is to find out the effectiveness of training and development in achieving the goals of the company, to study the different methods of training followed at BSNL, The basis on which training programmees are planned and scheduled and how the performance appraisal helps in identifying training needs.

The second step was data collection through various sources I used both primary and secondary data for the study as both are quiet essential in any type of survey.primary data was collected through survey and personal interview, whereas secondarydata made use of certain reports from the HRD department provided the information as to the total no of employees, schedule of training programs, number of persons attending it and other such things. The secondary data also included textbooks, company data, internet.The analysis of the questionnaire was carried out through which the purpose of the study was served. The analysis was done by using statistical tool in which the study made use of two test that is : frequency test and correlation.These tests gave the clear idea about the most significant factors which are positively correlated and those factors which are not so significant and are not positively correlated. Hence it helped the study to identify the important factors which are quiet essential for effective training and development in the organization.

This study gives a detailed idea about the employees attitude towards the training program and how the employees apply the knowledge, skills and attitude in job performance.

Therefore through the analysis the study could be interpreted that the training and development programs are quiet effective but still needs to be improved on some of the aspects mentioned above.

INTRODUCTION TO TRAINING AND DEVELOPMENT

HUMAN RESOURCE MANAGEMENT

Human Resource Management is defined as the people who staff and manage organization. It comprises of the functions and principles that are applied to retaining, training, developing, and compensating the employees in organization. It is also applicable to non-business organizations, such as education, healthcare, etc Human Resource Management is defined as the set of activities, programs, and functions that are designed to maximize both organizational as well as employee effectiveness Scope of HRM without a doubt is vast. All the activities of employee, from the time of his entry into an organization until he leaves, come under the horizon of HRM.The divisions included in HRM are Recruitment, Payroll, Performance Management, Training and Development, Retention, Industrial Relation, etc. Out of all these divisions, one such important division is training and development.

TRAINING AND DEVELOPMENT is a subsystem of an organization. It ensures that randomness is reduced and learning or behavioral change takes place in structured format.

TRADITIONAL AND MODERN APPROACH OF TRAINING AND DEVLOPMENT

Traditional Approach Most of the organizations before never used to believe in training. They were holding the traditional view that managers are born and not made. There were also some views that training is a very costly affair and not worth. Organizations used to believe more in executive pinching. But now the scenario seems to be changing.

The modern approach of training and development is that Indian Organizations have realized the importance of corporate training. Training is now considered as more of retention tool than a cost. The training system in Indian Industry has been changed to create a smarter workforce and yield the best results

TRAINING AND DEVELOPMENT OBJECTIVES

The principal objective of training and development division is to make sure the availability of a skilled and willing workforce to an organization. In addition to that, there are four other objectives: Individual, Organizational, Functional, and Societal.

Individual Objectives help employees in achieving their personal goals, which in turn, enhances the individual contribution to an organization.

Organizational Objectives assist the organization with its primary objective by bringing individual effectiveness.

Functional Objectives maintain the departments contribution at a level suitable to the organizations needs.

Societal Objectives ensure that an organization is ethically and socially responsible to the needs and challenges of the society.

Importance of Training and Development

Optimum Utilization of Human Resources Training and Development helps in optimizing the utilization of human resource that further helps the employee to achieve the organizational goals as well as their individual goals.

Development of Human Resources Training and Development helps to provide an opportunity and broad structure for the development of human resources technical and behavioral skills in an organization. It also helps the employees in attaining personal growth.

Development of skills of employees Training and Development helps in increasing the job knowledge and skills of employees at each level. It helps to expand the horizons of Human intellect and an overall personality of the employees.

Productivity Training and Development helps in increasing the productivity of the employees that helps the organization further to achieve its long-term goal.

Team spirit Training and Development helps in inculcating the sense of team work, team spirit, and inter-team collaborations. It helps in inculcating the zeal to learn within the employees.

Organization Culture Training and Development helps to develop and improve the organizational health culture and effectiveness. It helps in creating the learning culture within the organization.

Organization Climate Training and Development helps building the positive perception and feeling about the organization. The employees get these feelings from leaders, subordinates, and peers.

Quality Training and Development helps in improving upon the quality of work and work-life.

Healthy work-environment Training and Development helps in creating the healthy working environment. It helps to build good employee, relationship so that individual goals aligns with organizational goal.

Health and Safety Training and Development helps in improving the health and safety of the organization thus preventing obsolescence.

Morale Training and Development helps in improving the morale of the work force.

Image Training and Development helps in creating a better corporate image.

Profitability Training and Development leads to improved profitability and more positive attitudes towards profit orientation.

Training and Development aids in organizational development i.e. Organization gets more effective decision making and problem solving. It helps in understanding and carrying out organisational policies

Training and Development helps in developing leadership skills, motivation, loyalty, better attitudes, and other aspects that successful workers and managers usually display.

Training in Public Sector

Indian Public Sector is passing through massive changes due to advancement in science and technology and competition from private sector. India has nearly one-sixth of the world's population. This over abundant human resource needs to be converted to asset. This is possible only through proper training and development. The former Prime Minister Rajiv Gandhi rightly sensed this need and had established a separate Ministry for Human Resource Development in 1985. He stressed on the development of human resources and because of his initiatives, training had taken a front seat in the national economy. Later on, most of the PSEs realized the need and importance of training their employees for better and improved results. The human resource development approach is essential in order to have the optimum utilization of manpower for the benefit of both, the employees and the organization. After opening up of the economy, there has been tremendous amount of pressure on the PSEs to increase productivity of their employees on one hand and reduce surplus manpower on the other. PSEs have found out the route to reduce their manpower strength by adopting Voluntary Retirement Scheme (VRS). The biggest challenge in VRS is to safeguard talent drain. Talented employees see this as an opportunity and are moving away from PSEs in search of high paid jobs in private and multinational companies, which leads to scarcity of trained manpower. On the one side they get lump sum compensation package by opting for VRS and on the other side they will be attracted by MNCs and other private sector enterprises (The Indian Express, January 25, 2001; Business Line, June 08, 2000; www.syndicatebank.com). Nearly 40% of the employees in Reliance Petroleum were drawn from the public sector (Vittal, 2001). This again emphasizes the need and importance of training and employee retention in PSEs. Research conducted by TVRLS on VRS also proves that good outside opportunity is one of the important reasons for employees opting for VRS (www.tvrls.com). Government of India promoted PSEs to fulfill the social objectives since the time of the first Prime Minister Jawahar Lal Nehru. As a result, reservation for socially and educationally weaker sections of the society was introduced in public sector jobs. The government has banned de-reservation of vacancies meant for the reserved categories since 1989 and reservation for other backward classes were introduced in 1993. Now PSEs are required to recruit up to 50% of their manpower from the reserved categories. In the event of candidates from reserved categories not meeting the required standards, reserved seats are filled after relaxing the standards (Naik, 1998). This is another reason to concentrate more on training and development activities in PSEs and to provide proper training and development opportunities to persons recruited on relaxed standards, so that they can come up on par with the required standards. In the year 2000, 11th Finance Commission emphasized that the second phase of structural reforms should concentrate on the extensive restructuring of PSEs. This restructuring should not only give PSEs the same benefits of autonomy and freedom as the private sector, but also free them from the shackles of ministries from which they originally emerged. In one of its recommendations, this Commission said that it a public sector enterprise fails to demonstrate its sustainability and cannot come out of the zone of chronic losses after five years of structurally reformed existence, it should be sold of at whatever price it can fetch. This further emphasized the need for training and development in PSEs to improve their performance. (Sudhman, 2000)

IMPORTANCE OF TRAINING AT TELECOM SECTOR

Telecom is one of the fastest growing sectors in India with a growth of 21% and revenue of Rs 86,720 crore in the year 2006. The sector is expected to grow over 150% by 2012. With increase in competition between the major players like BSNL, MTNL, Hutchison Essar, BPL, Idea, Bharti Tele services, Tata, etc, the requirement for mobile analysts, software engineers, and hardware engineers for mobile handsets has increased. However, holding an engineering degree is not enough to survive in the Telecom Sector. There is constant need of updating of knowledge, skills, and attitudes. With this rapid growth in Telecom Sector, the need for trained professionals in bound to rise and so is the training need. The total training market in Telecom Sector is estimated to Rs 400 crore.

Many top players are spending a huge amount on training and development, for example BSNL alone spends more than 100 crore on training and development of its employees through the Advanced Level Telecommunications Training Centre (ALTTC) and 43 other regional training institutes. Reliance has also established Dhirubhai Ambani Institute of Information and Communication Technology. In addition to that, Bharti has also tied-up with IIT Delhi for the Bharti School of Telecommunication Technology and Management.

With the increase in competition, availability of huge amount of information through internet, magazines, newspapers, TV, etc, and increased awareness among customers, the demand to impart proper training in non-technological areas like customer care and marketing has increased too.

Rapid technological changes, network security threat, mobile application development, growing IP deployment in the sector have brought back the training and development in the priority catalog.

TRAINING AND DEVELOPMENT AT Bharat Sanchar Nigam Ltd (BSNL)DoT-BSNL MoU: Training of minimum 20% BSNL officials-: BSNL has signed MoU with DoT vide which at least 20% staff has to imparted training in 2006-07. To achieve this, all BSNL units have been asked to fix the target to train 25% of their staff & officers. The training report has to be compiled under various heads such as indu ction, seminar, workshop, behavior & Attitudinal etc.

Computerized Training Management System at ALTTC: This system with online nomination facility has been made operational after clearance by IT cell of BSNL. This software eases the process of nomination by SSAs, Circles and other BSNL units, as it is a paperless system with capability of online nomination & approval. A-circular and approved nomination list are available online. Through online post training evaluation module Trainees and their controlling officers can give their feedback regarding effectiveness of the training. In the last two months many BSNL units have started reaping the benefit of this system.

E-learning implementation: Keeping pace with technological changes, leveraging the IT infrastructure, e-learning methodology is being put in place at major training centers of BSNL.

JTO Induction program: BSNL corporate office has approved the JTO Induction Training Structure & Syllabus vide its letter no 4-1/04/Trg dated 23/6/2006.

Field courses: It is always the endeavor of ALTTC to take all possible steps to meet the training needs of BSNL family. Many times BSNL Circles have special need for customized trainings. ATTC is always willing to conduct customized field course/programs as per the need of BSNL field units. Circle HQ of field units may write to CGM ALTTC for such requests. Summary of field programs conducted by ALTCC in the last quarter is given for reference.

Training of all BSNL officials in Customer interface on GSM & Broadband: BSNL Corporate office has directed ALTTC to conduct courses on training of trainers for all RTTC/CTTC so that training on GSM & broadband is disseminated to all BSNL officials working in positions of customer interface. The feature of this training is not just technical inputs but also the focus on information from customers point of view. One batch of trainers has already been trained in GSM & Broadband. Two more batches will be trained soon. Behavior and Attitude revitalization Training: BSNL corporate office has reiterated its drive to train all BSNL executives in this program vide its letter 2-4/05-Trg dated 5/1/2006.Panel of volunteers for posting in ALTTC, Ghaziabad, BRBRAITT, Jabalpur and NATFM, Hyderabad: BSNL Corporate office has again sought applications of willing officers having B.Tech & MBA qualification for -JAG/ DEs/ SDEs /TTS Group B & Group A officers its letter NO.22-6/2005 - Trg Dated: 21.3.2006

Training Methods At Bharatiya Sanchar Nigam Ltd (BSNL)

a) Seminars & WorkshopsThe institute conducts seminars on the latest topics in new telecommunication technologies. The institute also conducts workshops on important topics concerning DoT. For the seminars and workshops luminaries from leading technical organisations and academic institutions are called.

b) Induction Training The induction training is imparted in various disciplines for the newly recruited staff as a pre-job training. The cadres for which the training is given in the training centre are ADET (Probationers), Asstt. Manager (Probationers)(Telecom Factory) , Junior Engineers (Telecom Factories) and Junior Accounts Officers.c) Inservice Training The purpose of inservice training is to give the necessary knowledge and know how about the new systems/technologies inducted into the network from time to time. The institute offers in-service training in latest technologies and techniques. JTO specialization batches conducted are a part of in-service training. The courses are monitored continuously and the utility of these in-service courses is assessed from time to time and courses which are not in demand are weeded out and new courses are introduced.d) Field Training Programmes Considering the need to update the knowledge and skills of the technical maintenance personnel in specific disciplines of technology from time to time, a system of short-term practical oriented training programmes has been developed by this institute. For conducting these courses the trainers go to the field stations. These programmes called Field Training Programmes (FTPs) are for a maximum of 5 days duration and conducted with the help of the equipment available in the field. Besides training the lower staff on job, this also helps the trainers getting acquainted with the day to day problems in the field which can later be taken care of in the training modules being developed in the Training Centre.

Infrastructure

In the main building all the administrative offices, class rooms and laboratories etc. are housed. There are several faculties viz. Electronic Switching I (OCB - 283, E-10B), Electronic Switching -II (C-DOT, ILT, NEAX), Radio Transmission, Transmission lines, Telecom External Plant, Computer, ITMS. The technical faculties are supported by the three sections namely Programming, Works and Administration.There are 15 class rooms for lecture sessions fully equipped with facilities like overhead/slide projectors. There are 66 laboratories for practicals. They are equipped with a wide variety of latest technology telecommunication equipments like OCB-283, E-10B, C-DOT 512P, ILT 512P, Digital Microwave, Optical Fibre, V-SAT, Digital UHF, EKB & EKBC, SFMS, Local Area Network, Pentium/486 computers, Window based PC software , Commercial service and other latest software.The Support facilities for teaching/labs, available in the BRBRAITT are :i) A big library having about 32189 books and 236 technical journals.ii) A Video lab, equipped with sound proof studio, editing video and audio chain & Computerised video animation.iii) Instructional Technology (I.T.) lab fully equipped with micro teaching equipment like Video Cameras, TV monitors, VCRs etc.iv) Desk Top Publishing unit fully equipped with Computers, Laser Printers, Scanner, where the text processing of course material / handouts is done.v) A seminar hall with a capacity of about 40 participants fully equipped with P.A. system, Video and Computer projector on a wide screen and slide/tape projector.vi) Screening room with facility for projecting 16 mm films and video films with a capacity of 25 audience.vii) An Audio Visual hall for bigger gatherings upto 200 persons for A/V programmes and cultural functions.

TRAINING FACILITIES

The institute plays a key role in human resource development for telecom services. To make the training effective, a good infrastructure of well equipped laboratories with experienced teaching staff has been provided. The equipments are in live condition and the trainees are free to handle the same to have clear concepts about the working of the system. It is always endeavoured that the personnel trained should gain such knowledge and skill that they are in a position to install, operate and maintain the systems without any difficulty after completion of the training.Keeping in view the rapid development in telecom technologies throughout the world, new labs are being added to the training centre. These are installed and commissioned by the faculty members. Each lab is maintained by a S.D.E. with the help of J.T.Os.

TRAINING PLANNINGThe training opportunities outlined here allow you and your subordinates to develop knowledge and skills which are consistent with departmental goals and career plans. As individual training needs are identified, the subordinate should be an integral part of the planning process.As a preliminary step in planning a complete training program, you should seek answers to the following questions.What are the job requirements ?What past training, job experience and/or education contributes to job performance ?What performance deficiencies or problems could be attributed to a lack of knowledge and / or skills ?What related job functions would be useful to know ?In what areas is knowledge needed in order to develop potential for future assignments ? Answers to these questions should provide you with sufficient information to identify training requirements. As part of the planning process, you should perform the following activities :Step 1 : Identify the areas in which training is needed.Step 2 : Determine which courses address those needs.Step 3 : Determine pre-requisites and ensure that they are met.Step 4 : Map out the appropriate sequence of courses to be taken.Step 5 : Document training planned and scheduled.Step 6 : Schedule of training.

REGISTRATION PROCEDURE FOR THE COURSESThe Course Directory 1999 gives the necessary information about the various training courses planned to be conducted in the different RTTCs & BRBRAITT Jabalpur.The HRD officers of the Telecom Circles are requested to assess the training needs of their circles and submit to this office the consolidated requirements of seats for each course, for the entire year 1999 with specific remarks that how many candidates can be spared at a time for each batch. The requirement of seats from your Circle must reach this office before 31.12.98 if not submitted earlier.Requirements received from subordinate Units/Minor Telecom District/SSAs of your Circle will not be considered for allotment.Seats are allotted to your Circle for each course through separate allotment orders called 'A' Circular which are normally released three months in advance to the actual dates of commencement of each batch. You may depute the participants for the respective courses after the fulfillment of various conditions as laid down in the allotment orders and confirmation of the nomination in 'B' Circular.For trainees from other Departments and organisations in non DOT a fee of Rs. 10,950/- per trainee per week excluding boarding and lodging shall be charged. The lodging charges are Rs. 100/- to 200/- per bed per day & are likely to be revised. For foreign trainees a fee of U.S. Dollar 650 (six hundred fifty U.S. Dollar only) per trainee per week excluding boarding and lodging shall be charged. For boarding and lodging charging will be done separately. In addition charges for study tours outside Jabalpur are also payable. (The above rates are under revision and latest rates may be checked at the time of nomination of candidates).

LOCATION OF REGIONAL TELECOM TRAINING CENTRES OF BSNLAhmedabadBhubaneshwarChennai

GuwahatiHyderabadJaipur

KalyaniLucknowMysore

NagpurPatnaPune

RajpuraThiruvanathapuram

LOCATION OF CIRCLE TELECOM TRAINING CENTRES OF BSNLAhmedabadBhopalBhubaneshwar

CalcuttaChennaiGuwahati

JaipurJammuKakinada

KurukshetraLucknowMysore

MeerutNasikPatna

RajpuraShillongSunder Nagar

Thiruvanantpuram

LOCATION OF DISTRICT TELECOM TRAINING CENTRES OF BSNLAhmedabadBangaloreCalcutta

ChhenaiHyderabadPune

OBJECTIVES OF TRAINING: Preparing both the old & new employees to meet the present as well as the changing requirements of the job & the organization. Preventing obsolescence. Preparing employees for the higher-level tasks. Ensuring smooth & efficient working of the department. Ensuring economical output of the required quality. Imparting knowledge & skills for new entrants. Induction Updating Preparing for future assignments Competency development

CLASSIFICATION OF TRAINING:

There are a number of training methods available; Use of a particular method depends on the type of trainees viz. worker, supervisor and manager. Basically these methods can be classified into following categories:1.Induction training:Here, training is given to newly joined employees. The main objective of this training is to give an idea to the employee about the particular work. It is concerned with orienting a new employee to a new environment.2.On-the-job training: Here, the individual is placed on a regular job and taught the skills necessary to perform that job. The trainee learns under the supervision and guidance of a qualified worker or instructor. It gives first hand knowledge and experience under the actual working conditions.3.Apprenticeship training:Apprenticeship training is normally given to artisans, electricians, plumbers and a like. The duration is mainly 6 months to 2 years; this is carried out under the guidance and intimate supervision of master craftsman, expert worker and supervisor. During training period the trainee is paid less than that of a qualified worker.4.Job Rotation:This involves the movement of the trainee from one job to another. The trainee receives job knowledge and gains experience from his supervisor or trainer in each of the different job assignments. This method gives an opportunity to the trainee to understand the problems of employees on other jobs. 5.Coaching:The trainee is placed under a particular supervisor who functions as a coach in training the individuals. The supervisor provides feedback to the trainee on his performance and offers him some suggestions for improvements. But the trainee may not have the freedom or opportunity to express his own ideas. 6.Job Instruction:This method is also known as training through step by step. The trainer explains to the trainee the way of doing the jobs, job knowledge and skills and allows him to do the job. The trainer appraises the performance of the trainee, provides feedback information and corrects the trainee. 7.Committee Assignments:A group of trainees are given and asked to solve an actual organizational problem. The trainees solve the problem jointly. It develops teamwork. 8.Off the job training:The trainee is separated from the job situation and his attention is focused upon learning the material related to his future job performance. Since the trainee is not distracted by job requirements, he can place his entire concentration on learning the job rather than spending his time in performing it. There is an opportunity for freedom of expression for the trainees.

9.Vestibule training: Actual work conditions are simulated in the classroom. Material, files and equipments, which are used in actual job performance, are also used in training. This type of training is commonly used for training personal for clerical and semi-skilled jobs. Theory can be related to practice in this method.

10.Role-playing: It is a method of human interactions that involves realistic behavior in imaginary situations. This method of training involves certain characters. This method is mostly used for developing inter-personal interactions and relations.

11.Lecture Method: The instructor organizes the material and gives it to a group of trainees in the form of a talk. To be effective, the lecture must motivate and create interest among the trainees. This method is direct and can be used for a large group of trainees. Costs and time involved are reduced.

12.Conference or discussion:This method involves a group of people who pose ideas, examine and share facts, ideas and data, test assumptions and draw conclusions, which contribute to the improvement of job performance.

13.Programmed instruction:The subject matter to be learned is presented in a series of carefully planned sequential units. These units are arranged from simple to more complex levels of instruction. The trainee goes through these units by answering questions or filling the blanks. 14.Internship Training:Here, the organization makes arrangements with technical institutes to get its employees duly trained in the latest theoretical knowledge and other developments relating to trade, this training is provided to the employee in such a way as to bring balance between theory and practice.

15.Professional skill training:Here, training is given to Professional staff such as Accountants, Surveyors, Auditors, and Architects etc. Organization provides this training to newly joined professionals to gain the professional qualification and it is also given to the existing professionals.

HOW TO MAKE TRAINING EFFECTIVE: Determine the training needs through job description, performance appraisal, potential appraisal and discussion with employees. Prepare a training calendar in discussion with the managers concerned. Define the training objectives specifically. Select the efficient facultyFACTORS INFLUENCING TRAINING AND DEVELOPMENT: Top management support Commitment from specialists and generalists Technological advances Organizational complexity Learning principles

Difference between Training and Development

Training Development

1. Training is often referred to as importing specific skills.2. The focus is on improvement in performance after training. 3. The impact of training be experienced and assessed by the organization. 4. Usually, administrative, supervisory and technical workforce may be exposed to training program.1. Development on the other hand is often focused at overall development of personality. 2. 2.They focus on aspects like leadership skills, managing teams, problem solving, decision making , people skills, time management, etc.

Models of Training and Development

Training is a sub-system of the organization because the departments such as, marketing & sales, HR, production, finance, etc depends on training for its survival. Training is a transforming process that requires some input and in turn it produces output in the form of knowledge, skills, and attitudes (KSAs).

THE TRAINING SYSTEM

A System is a combination of things or parts that must work together to perform a particular function. An organization is a system and training is a sub system of the organization. The System Approach views training as a sub system of an organization. System Approach can be used to examine broad issues like objectives, functions, and aim. It establishes a logical relationship between the sequential stages in the process of training need analysis (TNA), formulating, delivering, and evaluating. There are 4 necessary inputs i.e. technology, man, material, time required in every system to produce products or services. And every system must have some output from these inputs in order to survive. The output can be tangible or intangible depending upon the organizations requirement. A system approach to training is planned creation of training program. This approach uses step-by-step procedures to solve the problems. Under systematic approach, training is undertaken on planned basis. Out of this planned effort, one such basic model of five steps is system model that is explained below. Organization are working in open environment i.e. there are some internal and external forces, that poses threats and opportunities, therefore, trainers need to be aware of these forces which may impact on the content, form, and conduct of the training efforts. The internal forces are the various demands of the organization for a better learning environment; need to be up to date with the latest technologies.

General Benefits from Employee Training and DevelopmentThere are numerous sources of online information about training and development. Several of these sites (they're listed later on in this library) suggest reasons for supervisors to conduct training among employees. These reasons include: Increased job satisfaction and morale among employees Increased employee motivation Increased efficiencies in processes, resulting in financial gain Increased capacity to adopt new technologies and methods Increased innovation in strategies and products Reduced employee turnover Enhanced company image, e.g., conducting ethics training (not a good reason for ethics training!) Risk management, e.g., training about sexual harassment, diversity.

THE PROCESS OF TRAININ AND DEVELOPMENT

INDUSTRY PROFILEBharat Sanchar Nigam Limited (BSNL)Bharat Sanchar Nigam Limited (known as BSNL, India Communications Corporation Limited) is a public sector communications company in India. It is the largest telecommunication company in India and the sixth largest in the world[citation needed]. Its headquarters are at Bharat Sanchar Bhawan, Harish Chandra Mathur Lane, Janpath, New Delhi. It has the status of Mini-ratana - a status assigned to reputed Public Sector companies in India.BSNL is India's oldest and largest Communication Service Provider (CSP). Currently BSNL has a customer base of 65.3 million (Basic & Mobile telephony). It has footprints throughout India except for the metropolitan cities of Mumbai and New Delhi which are managed by MTNL. As on July 31, 2007 BSNL commanded a customer base of 32.7 million Wireline, 3.7 million CDMA-WLL and 28.9 million GSM Mobile subscribers. BSNL's earnings for the Financial Year ending March 31, 2007 stood at INR 397.15b (US$ 9.67 b) with net profit of INR 78.06b (US$ 1.90 billion). Today, BSNL is India's largest Telco and one of the largest Public Sector Undertaking of the country with authorized share capital of US$ 4.26 billion (INR 17,500 Crores) and assets of US$ 14.74 billion.The foundation of Telecom Network in India was laid by the British sometime in 19th century. The history of BSNL is linked with the beginning of Telecom in India. In 19th century and for almost entire 20th century, the Telecom in India was operated as a Government of India wing. Earlier it was part of erstwhile Post & Telegraph Department (P&T). In 1975 the Department of Telecom (DoT) was separated from P&T. DoT was responsible for running of Telecom services in entire country until 1985 when Mahanagar Telephone Nigam Limited (MTNL) was carved out of DoT to run the telecom services of Delhi and Mumbai. It is a well known fact that BSNL was carved out of Department of Telecom to provide level playing field to private telecoms.Subsequently in 1990s the telecom sector was opened up by the Government for Private investment, therefore it became necessary to separate the Government's policy wing from Operations wing. The Government of India corporatised the operations wing of DoT on October 01, 2000 and named it as Bharat Sanchar Nigam Limited (BSNL).BSNL operates as a public sector.

Employment at BSNL BSNL's employee base comprises of more than 3,57,000 telecom engineers and professionals.

BSNL's Work Culture Teamwork, leadership, motivation, etc. are the management principles followed at BSNL. The entire staff is divided in four groups.

Board of DirectorsBOD of BSNL consists of 6 members.

Employee distribution at BSNL

Key Players In Indian Telecom Industry:1) Reliance Communications Limited2) Bharti Airtel Limited3) BSNL4) MTNL5) Hutchison Essar6) Ericsson7) Nokia8) Siemens Communications9) Idea Cellular Limited10) Tata Teleservices

ChallengesDuring Financial Year 2006-2007 (From April 01, 2006 to March 31, 2007) BSNL has added 9.6 million new customers in various telephone services taking its customer base to 64.8 million. BSNL's nearest competitor Bharti Airtel is standing at a customer base of 39 million. However, despite impressive growth shown by BSNL in recent times, the Fixed line customer base of BSNL is declining. In order to woo back its fixed-line customers BSNL has brought down long distance calling rate under OneIndia plan, however, the success of the scheme is not known. However, BSNL faces bleak fiscal 2006-2007 as users flee, which has been accepted by the CMD BSNL.Presently there is an intense competition in Indian Telecom sector and various Telcos are rolling out attractive schemes and are providing good customer services. However, BSNL being legacy operator and its conversion from a Government Department, earns lot of criticism for its poor customer service. Although in recent past there have been tremendous improvement in working of BSNL but still it is much below the Industry's Expectations. A large aging (average age 49 years(appx)) workforce (300,000 strong), which is mostly semi-illetrate or illeterate is the main reason for the poor customer service. Further, the Top management of BSNL is still working in BSNL on deputation basis holding Government employee status thus having little commitment to the organisation. Although in coming years the retirement profile of the workforce is very fast and around 25% of existing workforce will retire by 2010, however, still the workforce will be quite large by the industry standards. Quality of the workforce will also remain an issue.Access Deficit Charges (ADC, a levy being paid by the private operators to BSNL for provide service in non-lucarative areas especially rural areas) has been slashed by 37% by TRAI, w.e.f. April 01, 2007.The reduction in ADC may hit the bottomlines of BSNL.

BSNL is in the process of commissioning of a world class, multi-gigabit, multi-protocol, convergent IP infrastructure through National Internet Backbone-II (NIB-II), that will provide convergent services through the same backbone and broadband access network. The Broadband service will be available on DSL technology (on the same copper cable that is used for connecting telephone), on a countrywide basis spanning 198 cities. In terms of infrastructure for broadband services NIB-II would put India at par with more advanced nations. The services that would be supported includes always-on broadband access to the Internet for residential and business customers, Content based services, Video multicasting, Video-on-demand and Interactive gaming, Audio and Video conferencing, IP Telephony, Distance learning, Messaging: plain and feature rich, Multi-site MPLS VPNs with Quality of Service (QoS) guarantees. The subscribe will be able to access the above services through Subscriber Service Selection System (SSSS) portal.

Key ObjectivesTo provide high speed Internet connectivity (upto 8 Mbps) To provide Virtual Private Network (VPN) service to the broadband customers To provide dial VPN service to MPLS VPN customers. To provide multicast video services, video-on-demand, etc. through the Broadband Remote Access Server (BRAS). To provide a means to bill for the aforesaid services by either time-based or volume-based billing. It shall provide the customer with the option to select the services through web server To provide both pre-paid and post paid broadband services

Technical Capability of the Backbone

The Broadband Service will be given through the state of the art Multi Protocol Label Switching (MPLS) based IP Infrastructure, which is designed to provide reliable routes to cover all possible destinations within and outside the country. Layer 1 of the network will consist of a high speed Backbone comprising of 24 powerful Core Routers connected with high speed 2.5 Gbps(STM-16) links. The routers are located on the national DWDM network interfacing at STM-16 optical level to provide for high transmission speeds. Advantage of MPLS over other Technologies MPLS VPN is a technology that allows a service provider like BSNL to have complete control over parameters that are critical to offering its customers service guarantees with regard to bandwidth throughputs, latencies and availability. Services available through Broadband

High speed Internet Access: This is the always-on Internet access service with speed ranging from 256 kbps to 8 Mbps. Bandwidth on Demand: This will facilitate customer to change bandwidth as per his / her requirement. For example a customer with 256 kbps can change to 1 Mbps during the video Conferencing session.Multicasting: This is to provide video multicast services for application in distance education, telemedicine etcDial VPN Service: This service allows remote users to access their private network securely over the NIB-II infrastructure.Video and Audio Conferencing:Content based Services: Like Video on Demand, Interactive Gaming, Live and time shifted TV

Services Provided By Bharat Sanchar Nigam Ltd (BSNL)

BSNL LANDLINE PHONE PLUS SERVICE NEW TELEPHONE CONNECTION PERMANENT CONNECTION CONCESSION IN RENTALS SHIFT OF TELEPHONE TRANSFER OF TELEPHONE TELEPHONE TARIFF BSNL MOBILE POSTPAID PREPAID UNIFIED MESSAGING GPRS/WAP/MMS DEMOs TARIFF SMS & BULK SMS

INTERNET SERVICES NETWORK BROADBAND TYPES OF ACCESS WI-FI CO-LOCATION SERVICE BSNL WEB HOSTING INTERNET TARIFF DIAL UP INTERNET SMS& BULK SMS

BSNL BROADBAND REGISTER ONLINE TARIFF FAQ CHECK USAGE BSNL MPLS-VPN ISDN ISDN TARIFF

FINDINGS Training helps to increase productivity and achieve the goals of the organization

Training programs are well planned in the organization.

The training given in organization is not of sufficient duration.

The training programs are not evaluated periodically.

The training programs strongly focus on technical and managerial capabilities..

The training programs are not given adequate importance due to the work pressure in the organization.

Employees attitude towards the training programs is casual/informal.

There is no involvement of employees in determining the training need analysis.

The quality of training programs in the organization is excellent..

The training programs are well designed and widely shared in the organization.

More priority is given for on the job trainings than the value addition programs like motivation, stress management, group dynamics.

SUGGESTION

Employees should decide and determine the training programs that they need so that they can work more effectively and efficiently, employees should decide some of the training they would like to undergo.

The HR department should conduct briefing and debriefing sessions for employees for Training as to give them an idea as to why this training is been conducted and what they have to learn in the training program conducted and also after training completion they should take a feedback as to how effective was the training so that the necessary improvements in training programs can be considered and implemented.

Apart from on-job training programs the HR Department should conduct constant value addition programs such as Time management, Stress management trainings, group dynamics, grievance redressal, these will help to add value and is also essential in todays business scenario.

Performance of every employee undergone training should be evaluated so as to get Improved quality of training activities, Improve ability of the trainers to relate inputs to output know their understanding about the training programme conducted

Training program should evaluate the abilities, competencies and potentials of the trainees for a particular job or work skills.

It should aim to narrow down the gap between expected level of performance and the actual level of performance.

It should provide new recruits or trainees a scientific pace for imbibing the knowledge and skills required to discharge their duties and responsibilities meaningfully and purposefully.

The company should conduct training programs at regular intervals, which helps the employees to enhance their knowledge for their current jobs.

The company should design the training program based on the current requirement, which includes development of technical skills, personality development, time management, computer knowledge etc.

The training session should be made more interactive and participative so that trainees and trainer are in constant interaction

CONCLUSION

According to the study conducted we can conclude that the overall satisfaction level of employees in relation to the training programs is moderate. the employees agree that the training programs helps to increase productivity and achieve the organizational goal.

The employees said that the training programs in the organization are well planned but they are not satisfied with the duration of the training program and the are also not satisfied with the evaluation process of training program, they are not evaluated periodically.

The training programs in the organization strongly focus on the technical and managerial capabilities but these programs are not given adequate importance sometimes because of the work pressure.

The employees do not take the training programs seriously, as there are no strict rules and regulations to attend the training programs.

The employees are not involved in determining the training need analysis. The training programs are fixed by the top management.

The quality of the training programs is excellent but the employees are not making the best use of it.

Therefore we can conclude that the training programs in the organization are excellent but they have been not utilized properly by the employees as the training programs are not mad compulsory to all the departments. There is a broader scope to develop and improve its training programs in future in order to meet the requirements of the global market

BIBLOGRAPHYBooks:Human Resources Management by Gary Dessler

Websites http://www.mckinseyquarterly.com http://www.google.com

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