training description manual · they are the few who have the ambition and willpower to develop...

Page

Training that makes sense!

TRAINING LOGIC, INC.TRAINING LOGIC, INC.TRAINING LOGIC, INC.

TRAINING CATALOGTRAINING CATALOGTRAINING CATALOG

www.traininglogic.net [email protected]

A c h i e v e the Vision

A c c o m p l i s h

the Mission

919 North Trenton St. Ruston, Louisiana 71270

Phone: 318-254-7993

Training that makes sense! © 2002 Training Logic, Inc. All Rights Reserved.

Thomas Evans, CEO and founder of Training Logic, Inc., started his training career over two dec-ades ago with the Dale Carnegie Training Systems. He was the Regional Training Manager and Instructor for Dale Carnegie Training in Northeast Louisiana and one of the primary instructors over northern Louisiana. In 1988, he accepted a position with Willamette Industries, a fortune 500 diversified wood products company with more than 14,000 employees. In his 14+ years as National Training Manager, Thomas was responsible for the design and delivery of multi-level soft-skills training programs and leadership succession development across the nation. Additionally, Thomas earned a Master Trainer Certification from Development Dimensions International.

Training Logic, Inc. employs a wide variety of skilled and experienced trainers who have extensive expertise in the corporate environment. These trainers have the flex-ibility of working with executives, middle management, sales professionals, as well as hourly production and maintenance teams. Over the years our trainers have provided training for companies such as Weyerhaeuser Company, Graphic Packag-ing International, Foster Farms, Lincoln Builders, Domtar, Flakeboard, TSE Interna-tional, Standard Enterprises, Century Link, Community Trust Bank, and numerous others. All Training Classes and Training Series contained herein will be customized to fit the client’s needs. We can also adjust the contact hours of each course to accommodate the business need or production schedule. Additionally, upon the client’s request, Training Logic, Inc. will conduct a “Needs Analysis” for the business to help pinpoint the business’ training need(s). Our goal is to help increase your bottom line through your employees' skill and knowledge devel-opment.

Our guarantee is simple: Upon completion of any Training Logic's training, if we have not

met your expectations, Training Logic, Inc. will courteously refund your investment.

Our Mission is to Exceed Every Client's

Expectations Every Time.

Goal and Guarantee

TRAINING LOGIC’S BACKGROUND INFORMATION


Executive Development 5

Leadership & Management Development 7

Team Building & Employee Development 18

Lean Six Sigma 21

Customer Service 27

Sales 31

Surveys & Reports 34

Safety Training—Certification & General Courses 37

Computer Courses 52

TABLE OF CONTENTS

EXECUTIVE DEVELOPMENT Strategic Planning

LEADERSHIP & MANAGEMENT DEVELOPMENT Mastering Influence Series Dynamic Leadership Series Leadership with Attitude

Leadership & Safety – Developing the Culture Managing & Motivating a Multi-Generational Workforce

Motivating Generation X Behavioral Interviewing

Selection & Hiring Performance with Attitude

Conducting Effective Meetings Workforce Big 5

Succession Development Series Assessing & Preparing Succession Candidates

TEAM BUILDING & EMPLOYEE DEVELOPMENT Stages of Team Development Series

Proactive Time Management Managing the Daily Stresses

Enjoy Your Job with Maximum Performance Building Self Esteem

Goal Setting

LEAN SIX SIGMA Lean Six Sigma Assessment

6S: A Good First Step of Lean Creating Six Sigma Safety

Creating Flow – Cellular Design Poka-Yoke for Employees

Poka-Yoke for Leaders Quick Changeovers – Single Minute Exchange of Dies (SMED)

Total Productive Maintenance (TPM) Value Stream Mapping (VSM)

Pull Systems The Role of Lean Leaders

Creating Six Sigma Results for Employees Eliminating Muda – Value or Non-Value Added Activities for Employees

Six Sigma Management Philosophy Managing Muda for Lean Leaders

Kaizen Event

CUSTOMER SERVICE Meeting & Greeting Customers Maintaining Customer Relations

Building an Organization on Etiquette Complete Customer Care

Utilizing Interpersonal Skills Understanding Customer Perceptions

Telephone Etiquette Responding Productively to Internal & External Customer Motivations

Dealing with the Angry Customer Handling Difficult Situations

SALES Dynamic Selling Skills Series

Communications – The Exploratory Process Prospecting

Effective Negotiation Closing the Deal

SURVEYS & REPORTS

SAFETY TRAINING

Courses OSHA 1910 (General Industry) – 10 HOURS OSHA 1910 (General Industry) – 30 HOURS

OSHA 1926 (Construction) – 10 HOURS OSHA 1926 (Construction) – 30 HOURS

CPR/AED—2 year certification Professional Rescuer—2 year certification

First Aid—2 year certification Advanced First Aid & Emergency Oxygen—certification

Bloodborne Pathogens—1 year certification HazMat—24 /16/8 hr. certification

HAZWOPER—40 hr. certification—8 hr. refresher Fall Protection—Competent Person—16 hr. Certification

Permit Required Confined Space—16 hr. Certification Lockout/Tagout/Tryout Authorized—4/8 hr. certification

OSHA Outreach Instructor led classes

Fall Protection – Awareness Level Lockout/Tagout—Affected Employees

Electrical Hazards Hazard Communication (GHS)

Welding, Cutting & Brazing Confined Space – Permit & Non-Permit

Machine Guarding Fingers, Hands, Arms & Feet Safety

Understanding Risk Office Ergonomics

Industrial Ergonomics Job Safety/Hazard Analysis

Hydrogen Sulfide (H2S) Gas Safety Personal Protective Equipment—PPE

Benzene Awareness Compressed Gas Safety

Safety – Developing the Culture Safety Observation & Feedback

OSHA Reporting & Recording Safety Communications

Risk Assessment Basic Rigging Awareness Check It Out! For Safety

Leading Effective Safety Meetings Job Safety Practices

Developing Safety Attitudes Preventing Workplace Violence

A Proactive View of Safety Strategic Safety Planning

Principled Centered Safety Additional Courses & Services Available

COMPUTER COURSES Microsoft Word, Excel, PowerPoint and Outlook


MASTER COURSE LIST

“The men and women who succeed are the efficient few. They are the few who have the ambition and willpower to develop themselves.”

Hebert N. Casson

Executive Development

Exec

uti

ve D

evel

op

men

tEx

ecu

tive

Dev

elo

pm

ent

Exec

uti

ve D

evel

op

men

t



TRAINING CATALOG

EXECUTIVE DEVELOPMENT

All training can be customized to fit client’s needs and delivered according to client’s work schedule.

STRATEGIC PLANNING 24 HOURS

Training Logic will work with you to create a plan for the future and decide what strategic direction you can work towards for the next several years.

Utilizing The Process Model—this plan will:

Establish organizational identity by creating or reviewing the organizational vision, mission and values.

Evaluate current levels of organizational effectiveness.

Utilize strengths and correct weaknesses to improve efficiencies and performance.

Identify market opportunities/threats and address these in the goals of the organization.

Develop a roll-out plan designed to effectively communicate the organizational plan to the team.

Establish step-by-step actions to clearly outline the progress of the team.

Training will be interactive to encourage open and candid dialog from all participants to ensure information is thorough and accurate.

Strategies are achieved by

producing results from action steps

Goals are accomplished by

implementing strat-egies

Mission is executed by

attaining goals

Vision is fulfilled by realization

of the mission

Action steps produce results

Goal Vision

Action steps put into operation

strategies

Strategies attain goals

Achieving goals allow realization of the mission

Mission is to fulfill

the vision

Vision gives the organization a purpose/focus

Mission Strategy Action

THE PROCESS MODEL

“A good objective of leadership is to help those who are doing poorly to do well and to help those who are doing well to do even better.”

Jim Rohn

Leadership & Management Development

Lead

ersh

ip &

Man

agem

ent

Dev

elo

pm

ent

Lead

ersh

ip &

Man

agem

ent

Dev

elo

pm

ent

Lead

ersh

ip &

Man

agem

ent

Dev

elo

pm

ent



TRAINING CATALOG

LEADERSHIP & MANAGEMENT DEVELOPMENT


THE POWER OF COMMUNICATION POSITIONING

4 HOURS

By understanding communication positioning, you can become a great communicator

with powerful influence skills. Training will:

Target the process of high impact communication.

Identify communication strategies to improve a lead-er’s communication efficiency.

UNDERSTANDING EMPLOYEE PERCEPTIONS

4 HOURS

Understanding employee perceptions will help managers understand the dynamics of

effective communication. Training will:

Identify variables in effective communication.

Explain the power of perception and its impact on clear communication.

IDENTIFYING EMPLOYEE MOTIVATIONS 4 HOURS

This program helps develop insight into

human behavior and motivation.

Training will:

Prepare managers and leaders with communication skills specific to employees as well as customers.

EXPLORING EMPLOYEE NEEDS 4 HOURS

Introduces an exploratory model that helps a leader identify intrinsic employee motivation.

Training will:

Prepare managers and leaders to motivate an em-ployee to his or her maximum potential.

Learn to be a resource to employees in order to gain additional employee motivation.

THE DIAMOND COMMUNICATION PROCESS

4 HOURS

In-depth insight to a communication process model which customizes communication to fit the recipient. Training will:

Assist in dramatically increasing effective communi-cation while decreasing communication break-downs.

DELIVERING DIAMOND COMMUNICATIONS

4 HOURS

Skills follow-up to Diamond Communication Process.

Training will:

Present critical communication skills delivered with power and influence.

Video review and feedback to strengthen partici-pants skill and confidence.

Mastering Influence SeriesMastering Influence SeriesMastering Influence Series All modules involve skill development and knowledge enhancement through class exercises and role plays.


TRAINING CATALOG



THE FACES OF LEADERSHIP 4 HOURS

Principal-based leadership tool to present guidelines to effective leadership.

Training will:

Teach principles to build employee self-esteem, involvement and value.

Develop skills for leading employees toward maxi-mum productivity.

INCREASING EMPLOYEE PERFORMANCE 4 HOURS

Strategic steps necessary to increase an employee’s performance.

Training will:

Prepare managers and leaders to identify and trans-form employees who are not producing at an ac-ceptable pace or not meeting quality standards.

ENHANCING EMPLOYEE WORK HABITS 4 HOURS

Strategic steps necessary to improve an

employee’s work habits.

Training will:

Prepare managers and leaders to identify and transform employees who negatively effect team, product, service or customers with personal habits such as poor attendance and offensive behavior.

MAINTAINING PEAK PERFORMANCE 4 HOURS

Maintain an employee’s peak performance post-discipline.

Training will:

Present follow-up skills for managers and leaders to maintain an employee’s performance after ad-dressing poor performance or work habits.

EFFECTIVE FOLLOW-UP 4 HOURS

What to do when counseling and discipline are unsuccessful.

Training will:

Discuss management options when an employee has been counseled several times with little or no progress made toward solving the problem.

EFFECTIVE DISCIPLINE 4 HOURS

Steps necessary to conduct an effective disciplinary meeting.

Training will:

Develop disciplinary steps necessary when employ-ee counseling fails or an employee has violated a major company policy or rule.

Dynamic Leadership SeriesDynamic Leadership SeriesDynamic Leadership Series All modules involve skill development and knowledge enhancement through class exercises and role plays.


TRAINING CATALOG



LEADERSHIP WITH ATTITUDE 4 HOURS

A motivating discovery of an attitude cycle that affects every employee within the organization.

Training will:

Explain the company and personal benefits of man-aging team energy.

Help leaders understand and maintain team energy effectively and safely.

Provide tools to encourage employees to re-commit to new levels of personal value and team contribu-tion.

LEADERSHIP & SAFETY “DEVELOPING THE CULTURE”

4 HOURS

Skills-based training that teaches leaders how to create and maintain a safety culture.

Training will:

Explore the “access path” to employee commit-ment.

Provide a variety of motivations that can affect safety performance from both a supervisory and employee perspective.

Develop a leader who better understands how to manage a safety conscious culture through employ-ee motivation and behavior.

Strengthen leader skills and confidence through role playing and constructive feedback.

MANAGING & MOTIVATING A MULTI-GENERATIONAL WORKFORCE

4 HOURS

Break down each generation and review how each interacts in the workplace to ultimately create a

more effective, efficient and profitable team.

Training will:

Review the characteristics of different generations.

Provide valuable information on training, retraining and motivating a multi-generational workforce.

Encourage feedback and sharing ideas through group communication.

Deliver a valuable management tool to show lead-ers how to energize, motivate and better under-stand their employees.

MOTIVATING GENERATION X 4 HOURS

Generation X is one of the

largest workforce generations of our time. This training answers the question:

“What can I do to motivate today’s workforce?”

Training will:

Review and understand Generation X (Xers).

Help leaders and managers better understand how to manage, motivate, receive feedback and train Xers in the workplace.

Optimize your team’s motivation and potential.

SKILLS CYCLE

SKILLSKILL ATTITUDEATTITUDE

APPLICATIONAPPLICATION INFORMATIONINFORMATION


TRAINING CATALOG



BEHAVIORAL INTERVIEWING 4 HOURS

Behavioral interviewing is a technique which asks

specific questions to predict a potential employee’s success based on actual past behaviors.

Training will:

Develop managers’ knowledge and skills to inter-view effectively.

Recognize possible behavioral patterns of potential employees.

Assist managers in making solid hiring decisions based on information gained in interviews.

Utilize exercises and role playing to develop skills and knowledge.

SELECTION & HIRING 4 HOURS

People are the most important resources,

but finding and selecting the right people for the right position is a never ending challenge.

Training will:

Teach all aspects of the hiring process from selec-tion criteria to making the offer.

Develop the skills of the inexperienced interviewer as well as improve the skills of the experienced interviewer.

Evaluate resumes and applications.

Provide interview strategies and techniques.

Cover EEO obligations and legal requirements.

PERFORMANCE WITH ATTITUDE 4 HOURS

A motivating discovery of an attitude cycle that affects every employee within the organization.

Training will:

Explain the company and personal benefits of man-aging team energy.

Provide tools to encourage employees to re-commit to new levels of personal value and team contribution.

Explore a Skills Development Cycle to understand employee development and increase team produc-tivity.

CONDUCTING EFFECTIVE MEETINGS 4 HOURS

Meetings can be managements most effective

communication and planning vehicle.

Training will:

Focus on developing, planning and delivery skills necessary to conduct an effective meeting.

Ensure meetings have a positive impact on employ-ee efficiency.

Provide feedback to leaders to strengthen skill and confidence when conducting an employee meeting.

SKILLS CYCLE

SKILLSKILL ATTITUDEATTITUDE

APPLICATIONAPPLICATION INFORMATIONINFORMATION


TRAINING CATALOG



THE NEED FOR STABILITY FACTOR (N)

The Need for Stability refers to the degree to which a person responds to stress. Resilient persons tend to handle stressful workplace situations in a calm, steady, and secure way.

THE EXTRAVERSION FACTOR (E)

Extraversion refers to the degree to which a person can tolerate sensory stimulation from people and situations. Those who score high on extraversion are characterized by their preference of being around other people and involved in many activities.

THE ORIGINALITY FACTOR (O)

Originality refers to the degree to which we are open to new experiences/new ways of doing things. High-ly original people tend to have a variety of interests and like cutting edge technology as well as strategic ideas.

THE ACCOMMODATION FACTOR (A)

Accommodation refers to the degree to which we relate to others. High accommodation describes a person who tends to relate to others by being toler-ant, agreeable and accepting of others. Low accom-modation describes one who tends to relate to oth-ers by being expressive, tough, guarded, persistent, competitive, or aggressive.

THE CONSOLIDATION FACTOR (C)

Consolidation refers to the degree to which we push toward goals at work. High consolidation refers to a person who tends to work towards goals in an indus-trious, disciplined, and dependable fashion. Low consolidation refers to one who tends to approach goals in a relaxed, spontaneous, and open-ended fashion.

WorkPlace Big 5WorkPlace Big 5WorkPlace Big 5

This Five-Factor Model provides you with a comprehensive source metaphor that celebrates the fullness of human personalities. Individual differences are here to stay; understanding a vocabulary of personality differences enables us to communicate constructively. This profiling program involves five

dimensions of personality, a normal distribution of scores on these dimensions, an emphasis on individ-ual personality traits, preferences indicated by strength of score and a model based on experience.


TRAINING CATALOG



MODULE 1 4 HOURS

This is the planning process that explores the compa-ny’s expectations of key positions and manpower available in a five-year projection. It will also identi-fy current succession candidates and systematically predict their readiness and availability.

MODULE 2 4 HOURS

This training establishes a competency checklist for key positions and explores a management proficien-cy review process. An assessment team is also iden-tified for each candidate.

MODULE 3 4 HOURS

This training covers the communication and interac-tion with the succession candidates. It will also begin the self-evaluation process and diagnostic testing to help determine areas of needed develop-ment.

MODULE 4 4 HOURS

This training focuses on the information exchange between the candidates and their supervisor and/or mentor. Works toward an agreed upon and thor-oughly discussed tentative action plan.

MODULE 5 4 HOURS

The manager, candidate, and assessment team meet and finalize the training and development plan for the upcoming year. A written plan is then prepared and distributed to all parties involved.

MODULE 6 4 HOURS

This training establishes the time table for review and plans the follow-up discussions for each candi-date.

Succession Development SeriesSuccession Development SeriesSuccession Development Series

This program will establish a process to help identify potential leaders and prepare them to move effectively and efficiently into key positions within the organization.

This process, once taught, should be internally managed and driven.


TRAINING CATALOG



This training begins by establishing competency re-quirements for key positions within the organization. Explore the company’s expectations of key positions and manpower available in a five year projection. This training then identifies current succession candi-dates and systematically predicts their readiness and availability for future key positions within your or-ganization. A full day of customized situational business scenari-os will be developed specifically for your targeted position. Your succession candidates will experience a challenging day in the “shoes of his or her manag-er.” This experience will:

1. Accurately identify the strengths and weak-nesses of each candidate.

2. Assess his or her readiness. 3. Determine the individual development plan

necessary to prepare him or her for additional responsibilities.

The training also covers the communication and in-teraction with the succession candidates. It will begin the self-evaluation process and diagnostic testing to help determine areas of needed develop-ment. Will focus on the information exchange be-tween the candidates and their supervisor and/or mentor and work toward an agreed upon and thor-oughly discussed action plan.

TLI will work closely with managers, supervisors, and key personnel to research, identify, and develop key situations to test all of the candidate’s abilities to handle challenging situations in key competency are-as. Examples of key competency areas are:

Leadership Traits Empowerment Skills Initiative Responsibility Accountability Strategic Thinking Personal Effectiveness Problem Solving Verbal Communication Written Communication Goal Orientation Company Knowledge People Skills Organizational Commitment

The manager, candidate, and assessment team meet and finalize the Training and Development Plan for the upcoming year. A written plan is then prepared and distributed to all parties involved. This training establishes a timetable for review and plans the fol-low-up discussions for each candidate to ensure de-velopmental targets are met.

Assessing & Preparing Succession CandidatesAssessing & Preparing Succession CandidatesAssessing & Preparing Succession Candidates

This program will establish a process to help identify potential leaders and prepare them to move effectively and efficiently into key positions within the organization.

This process, once taught, should be internally managed and driven.


TRAINING CATALOG



PROBLEM SOLVING 4 HOURS

The course provides leaders with problem-solving techniques to identify root causes and implement

effective corrective and preventative actions. Training will:

Utilize techniques to tackle problems that may oth-erwise seem huge, overwhelming and excessively complex.

Give participants hands-on experience through real-world cases and practical exercises.

EFFECTIVE PERFORMANCE REVIEWS 4 HOURS

Effective performance reviews require proper plan-

ning and delivery to receive a positive behavior return from team members. This effort starts with

managers who conduct performance reviews.

Training will:

Develop a solid leadership skill set to plan and de-liver performance reviews.

Confirm organizational expectations are clearly communicated and compared with employee’s past and current performance.

Ensure positive employee response when reviews are delivered in a timely manner with the intent of continuous improve-ment.

DIVERSITY TRAINING SERIES 4 HOURS

Diversity is about understanding, valuing and making the most of individual differences.

Training will:

Develop a solid understanding of the benefits of a diverse workforce.

Explore the negative impacts of prejudice thoughts and behaviors.

Compare the benefits of utilizing backgrounds and perspectives from a diverse team.

Discover how to capitalize on all the strengths of each employee.

TRAIN THE TRAINER 16 HOURS

Dynamic training is one of the organization’s most effective methods to educate, empower

and develop teams. Training will:

Focus on the specific skill sets necessary to deliver high impact training.

Concentrate on the confidence and skill develop-ment of each trainer.

Identify goals to improve trainer skills and perform training exercises which target those goals.

Ensure training is planned and well-executed by carefully monitoring details before, during and after a training event.

Provide video feedback to each trainer to display their individual growth and development targets.

Identify the

Problem

Diagnose the Cause

Explore Explore

Possible Possible

SolutionsSolutions

Generate Generate

anan

Action Action

PlanPlan

Follow—Up


TRAINING CATALOG



MANAGEMENT SUPPORT 24 HOURS

Management teams who understand and support their team training initiatives are

better positioned to succeed.

Training will:

Enhance individual, team and organizational leader-ship roles.

Advance participants thinking, behavior and actions to prepare leaders for emerging leadership chal-lenges.

Teach a common business language that facilitates company growth one step at a time.

Provide many benefits including increased team efficiencies, turnover reduction, improved commu-nication, better conflict resolution, increased em-ployee morale, increased customer satisfaction, etc.

CONFLICT RESOLUTION 4 HOURS

Better position yourself to resolve conflicts with both

internal/external teams and customers. This course is a good compliment to

“Understanding Employee Perceptions.” Training will:

Teach conflict resolution skills to improve team communication and performance.

Increase knowledge and skills through a series of customized case studies and role plays.

COACHING & MOTIVATING EMPLOYEES 4 HOURS

Human nature drives us to seek approval and

recognition. This course is based on the P.R.I.C.E model which helps participants

understand what affects motivation. Training will:

Demonstrate how to coach employees toward better performance through a “want to” attitude versus a “told to” attitude.

Assist in creating a plan to overcome obstacles, establish performance measures and create a scoreboard for tracking progress on an individual basis as well as team basis.


TRAINING CATALOG



Utilizing Employee Motivations Series

Human nature can be very simple, yet very complex. The following modules will help leaders

strategically utilize employee strengths for maximum productivity.

UNDERSTANDING EMPLOYEE MOTIVATIONS 4 HOURS

This module utilizes the DiSC® profiling instrument to dis-cover employee motivations and personalities. Each par-ticipant receives a customized personality profile. Train-ing helps leaders develop a solid understanding of the different needs, values and motivations of individual em-ployees.

MOTIVATING EMPLOYEES 4 HOURS

Discover employees true intrinsic motivations. Become aware of “why” people do what they do. This module is customized to fit the front-line supervisor. Skills and knowledge are developed through a series of class exercis-es and role plays.

MANAGING EMPLOYEE MOTIVATIONS 4 HOURS

Develop insight into human behavior and motivation to better communicate and serve internal/external custom-ers and employees. This module is customized for all su-pervisors and leaders. Skills and knowledge are devel-oped through a series of class exercises and role plays.

LEADERSHIP PROFILING - DiSC® 4 HOURS

Training Logic, Inc. utilizes the DiSC® Profile

Instrument to profile employee motivations and personalities. DiSC® is the original, oldest, most-

validated, and reliable personal assessment used by over 50 million people to improve lives, interpersonal

relationships, work, productivity, teamwork and communication.

Training will:

Provide participants with a customized personality profile.

Develop a solid understanding of the different needs, values and motivations of individual employ-ees.

Help leaders strategically utilize employee strengths for maximum productivity.

Offer personality tests electronically or by paper .

Based on the 1928 work of psychologist William Moulton Marston, the DiSC® Personal Profile System is a personality behavioral

test profile based on a 4-dimentional model of normal behavior in an assessment, inventory and survey format.

i

CS

D

Unfa

vora

ble

Environm

ent

Less Powerful

Fa

vora

ble

Enviro

nm

ent

More Powerful

Environment

Self

“The nice thing about teamwork is that you always have others on your side.”

Margaret Carty

Team Building &

Employee Development

Team

Bu

ildin

g &

Em

plo

yee

Dev

elo

pm

ent

Team

Bu

ildin

g &

Em

plo

yee

Dev

elo

pm

ent

Team

Bu

ildin

g &

Em

plo

yee

Dev

elo

pm

ent



TRAINING CATALOG

TEAM BUILDING & EMPLOYEE DEVELOPMENT


TEAM PERFORMANCE WITH ATTITUDE 4 HOURS

A motivating discovery of an attitude cycle that affects every employee. Training will explain the company and personal benefits of managing team energy, help leaders maintain team energy effectively and provide tools to encourage employees to re-commit to new levels of per-sonal value and team contribution.

TEAM PROFILING 4 HOURS

Profile employee motivations and personalities with an instrument called DiSC. Develop a solid understanding of needs, values and motivations of employees. Participants receive customized personality profiles in order to strate-gically utilize their strengths for maximum productivity in the organization.

DEVELOPING TEAM DYNAMICS 4 HOURS

Develop insight into human behavior and motivation. Team member differences are identified through a series of evaluation instruments, role plays and case studies. With this knowledge, teams are better prepared to com-municate effectively. A positive influence on internal and external customers.

OUTDOOR TEAM ADVENTURE 4 HOURS

Elements in this course are designed to establish or en-hance the fundamental attitudes and skills necessary to create and maintain a productive team. Debriefings after each element review the attitudes and behaviors and show how employees can bring these to the workplace.

BALANCING INTERNAL & EXTERNAL MORALE

4 HOURS Understand how to ensure day-to-day business activities have a positive impact on both organizational teams as well as internal/external customers. Emphasis is placed on solid human relation principles.

TEAM COMMUNICATION 4 HOURS

In-depth insight to a communication process model which customizes communication to fit the recipient. Training will assist in dramatically increasing effective communica-tion while decreasing communication breakdowns. The net result of this skill is immediate impact to the bottom line.

STAGES OF TEAM DEVELOPMENT 4 HOURS

Explore the different stages of team development and discover how to manage each in order to maximize productivity. Develop various skills and knowledge through a series of class exercises and role plays.

PRACTICAL APPLICATION 4 HOURS

Designed to optimize team talent and performance though a series of class exercises and role plays. This se-ries is normally taught over a period of time with the pur-pose of linking up one skill set to the next.

Stages of Team Development SeriesStages of Team Development SeriesStages of Team Development Series


TRAINING CATALOG

TEAM BUILDING & EMPLOYEE DEVELOPMENT


PROACTIVE TIME MANAGEMENT 4 HOURS

Develop strategic plans to manage

multiple projects or tasks. Training will:

Establish a planned and prioritized approach to working effectively through the activities of the day.

Develop skills and knowledge through a series of class exercises and role plays.

MANAGING THE DAILY STRESSES 4 HOURS

Develop a solid understanding of the effects of

tension in the workplace. This training is a good complement to “Proactive Time Management.”

Training will:

Work through a process to identify specific tension requirements on the job.

Cover the management of excessive tension to maintain a productive environment.

ENJOY YOUR JOB WITH MAXIMUM PERFORMANCE

4 HOURS

Explore the employee attitude cycle that revolves around job satisfaction, personal energy

and career development.

Training will:

Help employees recognize and achieve a solid com-mitment to maximize personal productivity.

Emphasize the importance of growing from strengths and improving weaknesses.

Identify steps necessary to strengthen skills and better position career opportunities.

GOAL SETTING 4 HOURS

Recognize the direct and proportional relationship between goals and productivity with employees.

Goal setting can substantially improve the performance of an organization and

help achieve a competitive advantage. Training will:

Associate levels of goals and satisfaction in major life areas with emphasis on professional and per-sonal values.

Identify and choose short-term and long-term goals as well as implement various personal and relation-ship goal strategies.

Review general areas of neglect which can offer great potential for improving employee productivi-ty and business results.

BUILDING SELF ESTEEM 4 HOURS

Understand the importance of healthy self-esteem

in the workplace and its relationship to productivity and profitability.

Training will:

Teach employees how to maximize personal strengths and develop healthy self-esteem.

Discover the effects of personal self esteem on co-workers in a productive and positive manner.

“Quality is not an act, it is a habit.”

Aristotle

Lean Six Sigma

Lean

Six

Sig

ma

Lean

Six

Sig

ma

Lean

Six

Sig

ma



TRAINING CATALOG

LEAN SIX SIGMA


Organizations that have implemented Lean Six Sigma principles have shown

positive benefits including:

Cost Reduction Inventory Reduction Increased Productivity Increased Capacity to Serve Improved Quality Lead Time Reduction Cycle Time Reduction Increased Customer Satisfaction Increased Employee Satisfaction

We offer the following Lean Six Sigma Modules:

Lean Six Sigma Assessment 6S—A Good First Step of Lean Creating Six Sigma Safety Creating Flow with Cellular Design Poka-Yoke: Mistake Proofing the Process

for Employees Poka-Yoke: Mistake Proofing the Process

for Leaders Quick Changeovers—Single Minute Ex-

change of Dies (SMED) Total Productive Maintenance (TPM) Value Stream Mapping Pull Systems The Role of Lean Leaders Creating Six Sigma Results for Employees Eliminating Muda—Value or Non-Value

Added Activities for Employees Managing Muda for Lean Leaders Kaizen Event

LEAN SIX SIGMALEAN SIX SIGMALEAN SIX SIGMA

Is your organization effective at meeting the needs of your customers?

Are you efficiently using organizational resources to meet the expectations of your customers?

Is your organization doing more with less?

Does your organization spend time evaluating non-value added work like overtime, overproduction,

excessive motion, under utilized talent, excessive production cost or excessive inventory?

If not, your organization needs Lean Six Sigma!


TRAINING CATALOG

LEAN SIX SIGMA


LEAN SIX SIGMA ASSESSMENT 4 HOURS

Training Logic will conduct a Lean Six Sigma Assessment of your organization’s operations

and processes. Assessment will:

Identify strengths and weakness of current process-es and principles.

Recommend appropriate and impactful solutions.

Conduct a management review of assessment re-sults.

Discuss the best implementation strategy for your organization.

6S: A GOOD FIRST STEP OF LEAN 4 HOURS

Use the principles of Six Sigma (6S) to improve the quality of your operation by reducing waste.

Training will review the following principles:

SORT – Clearly distinguish between what is needed and not needed.

STORE – Organize everything that remains, making locations visible and self-explanatory.

SHINE – Three phases of shine (1) Daily Cleanliness, (2) Cleanliness Inspections, and (3) Cleanliness Maintenance.

STANDARDIZE – Develop and implement best prac-tices to standardize Who, What, and When.

SUSTAIN – Create a company-wide promotion of 6S.

SAFETY – Prevent injuries by making a cultural shift that puts Safety as the #1 priority.

CREATING SIX SIGMA SAFETY 4 HOURS

Establish a safety improvement process designed to

indentify and implement best safety practices.

Training will include the following:

Apply and align Six Sigma Principles to safety pro-cesses and procedures.

Explore safety pathways to support an incident free culture.

CREATING FLOW - CELLULAR DESIGN 4 HOURS

The flow of product through a facility is a key principle of Lean Six Sigma.

The goal of Cellular Design is to create flow and elim-inate waste so your product can move

through your facility with minimal motion and material handling by employees.

Training will include the following:

Overview of Cellular Design and Tact Time (Net Time Available/Customer Demand)

Machine placement in order of production – with alternative equipment recommen-dations to accomplish Cellular Design.

Multi-Process-Handling Employees.

Reduction of inventory build-up.


TRAINING CATALOG

LEAN SIX SIGMA


POKA-YOKE FOR EMPLOYEES Mistake Proofing the Process for Employees

4 HOURS

The Poka-Yoke concept is to remove all potential causes of error through design, process or mistake

proofing devices to ensure consistent process results. Training will review the following principles:

Building quality into processes to achieve zero de-fects.

Simple solutions such as color coding, guide pins and limit switches.

Eliminating both human and mechanical errors.

Creating positive bottom line results from elimi-nating defects.

POKA-YOKE FOR LEADERS Mistake Proofing the Process for Leaders

4 HOURS

The Poka-Yoke concept is to remove all potential causes of error through design, process or mistake

proofing devices to ensure consistent process results.

Training will:

Focus on problem identification, root cause analy-sis, resolution, mistake proofing, reducing waste and improving quality.

Provide leaders the background and skills necessary to lead mistake proofing efforts.

Teach leaders how to apply Poka-Yoke principles to assist employees in solving problems on the floor.

QUICK CHANGEOVERS Single Minute Exchange of Dies (SMED)

4 HOURS

Developed by Shigeo Shingo, SMED will significantly reduce or eliminate changeover time.

Training will:

Provide a new process to create low cost or no cost solutions to reduce current changeover times.

Discuss benefits of SMED including increased success in meeting customer de-mands for high quality, low-cost products that can be delivered at optimized profit levels for organiza-tions.

TOTAL PRODUCTIVE MAINTENANCE (TPM)

4 HOURS

TPM is a team-based effort to improve output quality through equipment care and overall

equipment effectiveness. Training will:

Review the principles of TPM including daily maintenance as well as improvement of maintenance efficiency and effectiveness.

Establish early equipment management and maintenance prevention programs.

Ensure all employees are properly trained.


TRAINING CATALOG

LEAN SIX SIGMA


VALUE STREAM MAPPING (VSM) 4 HOURS

The second step in Lean Implementation,

VSM identifies specific activities in a value stream for a product with the goal of streamlining production to

cut lead times and reduce operating costs.

Training will:

Help organizations “see the flow” of products or services.

Develop current and future state maps of the or-ganization to reflect streamlining improvements.

PULL SYSTEMS 4 HOURS

Pull Systems control the flow of resources

within a production process by replacing only what has been consumed.

Training will review the following principles:

Utilizing the customer’s voice as the driving force of the pull system.

Customer will define demand – directly influencing production rate.

Eliminate waste by reducing handling and storing of product.

THE ROLE OF LEAN LEADERS 4 HOURS

Learn the roles and responsibilities of a Lean Leader to successfully initiate and support a Lean Culture.

Training will:

Indentify organizational initiatives necessary for Lean implementation.

Discuss solutions to barriers of Lean success.

Ensure Lean process support.

CREATING SIX SIGMA RESULTS FOR EMPLOYEES

4 HOURS

Help employees learn their roles in improving organizational efficiency.

Training will:

Define organizational efficiency – how well the or-ganization manages and utilizes resources.

Define organizational effectiveness – how well the organization meets needs of customers.

Ensure employees understand their function in cre-ating a healthy bottom line for the organization.


TRAINING CATALOG

LEAN SIX SIGMA


ELIMINATING MUDA Value or Non-Value Added

Activities for Employees 4 HOURS

Eliminating waste – Muda – is a critical step in

creating high performing teams in an organization.

Training will:

Differentiate between value added activities and non-value added activities.

Define specific criteria for value added activities.

Assist employees in recognizing waste – Muda – in an organization.

SIX SIGMA MANAGEMENT PHILOSOPHY 8 HOURS

Learn the philosophy behind Six Sigma Management.

Training will:

Instruct leaders on how to carry out activities at near perfect levels.

Describe how to focus on eliminating defects and tackling variations.

Develop a road map for leaders for data collection, decision making and bringing about improvement initiatives.

MANAGING MUDA FOR LEAN LEADERS 4 HOURS

Learn critical steps for managing Muda while

maintaining process improvement.

Training will:

Focus on transitioning teams to value added activi-ties and create high performing teams.

Identify non-value added activities and the impact on process efficiency.

KAIZEN EVENT 3-5 DAYS

Kaizen means “continuous improvement.”

Kaizen Event is an intensive and focused approach to achieving process improvement in your organization.

Event will:

Occur over 5 days with a focus on one Lean Six Sig-ma principle (6S, Pull Systems, SMED, TPM).

Achieve real-time results with implementation oc-curring by the end of the week.

Recognize additional opportunities for process im-provement.

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

Douglas Noel Adams

Customer Service

Cu

sto

mer

Ser

vice

Cu

sto

mer

Ser

vice

Cu

sto

mer

Ser

vice



TRAINING CATALOG

CUSTOMER SERVICE


MEETING & GREETING CUSTOMERS 4 HOURS

Customers are more demanding than ever.

The only thing more difficult than delivering excellent customer service consistently is

motivating others to deliver excellent customer service consistently.

Training will:

Cover four (4) motivational strategies that can help organizations succeed.

Help employees develop skills to have a positive impact on internal/external customers they en-counter in their day-to-day business activities.

Emphasize human relations principles that help each employee have a positive impact on the team and customer.

MAINTAINING CUSTOMER RELATIONS 4 HOURS

Optimize customer service and increase the bottom

line by understanding buyer behavior.

Training will:

Develop insight into hu-man behavior and moti-vation.

Prepare employees to communicate and serve internal/external custom-ers.

Develop skills and knowledge through a series of class exercises and role plays.

BUILDING AN ORGANIZATION ON ETIQUETTE

4 HOURS

Perhaps nowhere in life is etiquette more important than when building and maintaining

an organization. Messages you send signal your competence and professionalism.

Training will:

Explore the guidelines of modern business etiquette in verbal and non-verbal communications as well as retro or techno telephone/fax skill and professional presence.

Identify tips, tools and techniques to help you stay ahead of your daily challenges and make them work for you.

Learn persuasive written and oral communications to enhance selling abilities.

COMPLETE CUSTOMER CARE 32 HOURS

Transform your organization’s approach to

Complete Customer Care. This training offers a comprehensive approach to

establish an organization’s internal frame work for managing customer care effectively and efficiently. Training is comprised of 8 – 4 hour modules; each

building off the previous module. Training will:

Range from optimizing team skills to handling difficult customers.

Develop customer con-nections from telephone etiquette to face-to-face interactions.


TRAINING CATALOG

CUSTOMER SERVICE


UTILIZING INTERPERSONAL SKILLS 4 HOURS

Increasing the bottom line through

exceptional customer service is a short-term goal with long-term benefits for today’s companies.

Training will:

Develop skills and awareness on how to have a pos-itive impact on internal/external customers in day-to-day business activities.

Emphasize the importance of solid human relation principles to show how each employee’s positive impact translates into higher customer satisfaction and higher profits to the company.

UNDERSTANDING CUSTOMER PERCEPTIONS

Turning Customer Anger into Loyalty 4 HOURS

Learn how to manage an angry customer in the

workplace or over the phone. Training will:

Focus on techniques designed to understand cus-tomer perceptions, defuse hostile situations and turn anger into loyalty.

Develop participant skill and confidence through a series of customized role plays designed to help them communicate with and manage the angry customer.

TELEPHONE ETIQUETTE 4 HOURS

Telephone communication is often the first

impression of the business that a customer receives – and the most important. This is a skills-based course

to help employees improve telephone communications and greeting skills.

Training will:

Develop skills to keep greetings simple and sincere.

Emphasize the importance of being pleasant, re-maining unscripted and being brief.

Knowledge and skill are both increased through a series of customized role plays and highly interac-tive participation.

RESPONDING PRODUCTIVELY TO INTERNAL & EXTERNAL

CUSTOMER MOTIVATIONS 4 HOURS

Develop insight into human behavior

and motivation in order to productively utilize customer motivations.

Training will:

Teach employees to ask the “right” questions and interpret answers to better serve each customer’s unique needs.

Ensure each employee is better prepared to com-municate and serve internal/external customers in ways specific to each.

Knowledge and skill are both increased through a series of customized case studies.


TRAINING CATALOG

CUSTOMER SERVICE


DEALING WITH THE ANGRY CUSTOMER 4 HOURS

Learn how to interact with angry customers while

still maintaining their business and loyalty.

Training will:

Emphasize on customer satisfaction and relation-ships.

Develop skills and confidence through a series of customized role plays designed to help communi-cate with and manage specific types of difficult cus-tomers.

HANDLING DIFFICULT SITUATIONS 4 HOURS

Skills follow-up to

“Dealing with the Angry Customer.” The net result of this training is increased

customer satisfaction levels which dramatically impact the bottom line.

Training will:

Develop skills and confidence through a series of customized role plays.

Provide feedback to the participant to further en-hance skill development.

“If you don’t make dust, you eat dust.”

Jack MacAllister

Sales

Sale

sSa

les

Sale

s



TRAINING CATALOG

SALES


THE POWER OF COMMUNICATION POSITIONING

4 HOURS

Improve a salesperson’s communication efficiency with this training that targets the process of high impact communications. Develop a better under-standing of communication positioning to become a great communicator with powerful influence skills.

UNDERSTANDING BUYER’S PERCEPTIONS 4 HOURS

Examine the dynamics of effective communication and the variables that exist. Training emphasizes the power of perception and the impact on clear sales communications.

IDENTIFYING BUYER’S MOTIVATIONS 4 HOURS

Develop insight into human behavior and motiva-tion. With this knowledge, each salesperson is better prepared to communicate and serve internal/external customers and buyers in ways that make sense to each.

EXPLORING BUYER’S NEEDS 4 HOURS

Introduction to an exploratory model that allows salespeople to identify intrinsic buyer motivation. Learn ways to better position themselves to be a resource to the customers. Armed with this knowledge, a salesperson is much better prepared to achieve maximum potential.

DIAMOND SELLING PROCESS 4 HOURS

In-depth insight to a communication process model which customizes communication to fit the recipient. Training will assist in dramatically increasing effec-tive communication while decreasing communication breakdowns. The net result of this skill is immediate impact to the bottom line.

DELIVERING DIAMOND SELLING 4 HOURS

Skills follow-up to Diamond Communication Process. Training will present critical communication skills delivered with power and influence. Video review and feedback given to strengthen participants skill and confidence. Combined with Diamond Selling, this training will dramatically increase a salesper-son’s closing ratio and business volume.

Dynamic Selling Skills SeriesDynamic Selling Skills SeriesDynamic Selling Skills Series

Feedback is given in the training through a series of customized role plays that will

strengthen the skills and confidence of each participant.

Attention

Grabber


TRAINING CATALOG

SALES


COMMUNICATIONS— THE EXPLORATORY PROCESS

4 HOURS

Miscommunication and missed sales go hand-in-hand. Misinterpreting buyer’s signals causes frustration for both customer and sales representative, resulting in

potential lost revenue. Training will:

Help employees understand the dynamics of effec-tive communication and the variables that exist.

Emphasize the power of perception and impact on clear communication.

Develop skills and knowledge through a series of exercises and role plays.

PROSPECTING 4 HOURS

Develop insight into prospecting strategies and turning leads into dollars.

Training will:

Teach salespeople how to transition suspects to prospects, prospects to clients and clients to refer-rals.

EFFECTIVE NEGOTIATION 4 HOURS

In-depth exploration of the

“Win-Win Negotiations” process.

Training will:

Produce negotiators who can effectively work through virtually all difficult negotiations.

Emphasize on communication styles, buyer behav-iors and desired outcomes.


CLOSING THE SALE 4 HOURS

Develop skills to enable salespeople to

gain confidence and increase closing ratios.

Training will:

Revolve around a sales communication process mod-el and customizes the communication to fit the re-cipient.

Dramatically increase communication effectiveness and dramatically decrease communication break-down.

Produce skills that have an immediate effect on the bottom line.


Surv

eys

& R

epo

rts

Surv

eys

& R

epo

rts

Surv

eys

& R

epo

rts

Cultural & Safety Surveys “You’ll never find the solutions until you identify the problems.”

Thomas Evans, CEO

Surveys that make Sense!

With Paper, Email & Web-Based Delivery Systems



TRAINING CATALOG

SURVEYS & REPORTS


CUSTOMIZED SURVEYSCUSTOMIZED SURVEYSCUSTOMIZED SURVEYS———POWERFUL REPORTSPOWERFUL REPORTSPOWERFUL REPORTS

Training Logic provides experienced facilitators to present the survey results to the Leadership/

Management Team with easy to understand graphs and PowerPoint presentations.

Paper, Web & Email Delivery Systems

All results are confidential and anonymous!

Professional Survey Developers will:

Customize your questions

Select and monitor your delivery systems

Collect and analyze respondent data

Formulate powerful reports

Survey Questions will Identify:

Lagging

Leading Advanced Leading

Survey Findings will:

Identify and Leverage Organizational Strengths

Identify and Correct Organizational Weak-nesses

Align corrective strategic actions with or-ganizational goals and cultures.

Surveys are a critical tool which provide an accurate “snap shot” of the organization’s strengths, weaknesses, attitudes, and concerns. This snap shot will provide a benchmark which organiza-tions can use to determine growth and impact of selected goals and actions. Identified strengths of the organization can be leveraged quickly through surveys as well as correction to organization-al weaknesses. Employee’s feel a strong sense of value when surveys are well prepared and de-ployed correctly. They will also earn an organization a significant “care factor” rating. Teams di-rectly relate organizational listening to organizational caring which can often times impact reten-tion rates. Successful surveys will increase communication effectiveness and reduce communica-tion drops by minimizing the barriers which normally prevent a healthy business flow throughout the organization. Team performance, sales, and service can all be maximized through properly executed surveys!

TRAINING CATALOG

SURVEYS & REPORTS


Survey’s can be applied to many venues!

Organizational Culture, Employee Satisfaction, Customer Satisfaction, Safety Culture, Succession Development, Marketing Plans, Business Strategy, Project Evaluation, And Many Others!

Safe

ty T

rain

ing

Safe

ty T

rain

ing

Safe

ty T

rain

ing

Safety Training


“Personal Safety—because it’s better to lose a moment in life than a life in a moment.” Ady Hershcovitch


TRAINING CATALOG

SAFETY TRAINING


OSHA 1910—10 HOUR Standards for the General Industry

10 HOURS

This training examines health and safety policies, procedures and principles relevant to the industry.

Each training module is followed by a quiz or test.

Upon successful completion, participants will receive a General Industry – 10 Hour completion card issued

by OSHA.

Examples of topics covered:

Introduction to OSHA

Walking/Working Surfaces

Emergency Action Plan and Fire Protection

Basic Electrical Safety

Material Handling

Hazardous Materials

PPE

Machine Guarding

Hazard Communication

Introduction to Industrial Hygiene

Fall Protection

Safety and Health Programs

Any additional industry-specific hazards or policies

OSHA 1910—30 HOUR

Standards for the General Industry 30 HOURS

This training examines health and safety policies,

procedures and principles relevant to the industry.


A mock OSHA inspection of participants’ facility will be conducted to assess skills.

Upon successful completion, participants will receive a General Industry – 30 Hour completion card issued

by OSHA.



OSHA Forms/Recordkeeping

Walking/Working Surfaces

Emergency Action Plan and Fire Protection


Material Handling

Hazardous Materials

PPE

Machine Guarding

Hazard Communication

Introduction to Industrial Hygiene

Fall Protection

Safety and Health Programs

Confined Space

Lockout/Tagout

Powered industrial Vehicles

Any additional industry-specific hazards or policies

http://apexsafetyservices.com/images/layout/home_body_right.jpg


TRAINING CATALOG

SAFETY TRAINING


OSHA 1926—10 HOUR Standards for Construction

10 HOURS

This training examines health and safety policies, procedures and principles relevant to construction.


Upon successful completion, participants will receive a Construction – 10 Hour completion card issued by

OSHA.




Fall Protection


Struck By/Caught Between

PPE

Health Hazards

Any additional company-specific hazards or poli-cies.

OSHA 1926—30 HOUR

Standards for Construction 30 HOURS

This training examines health and safety policies,

procedures and principles relevant to construction.


A mock OSHA inspection of participants’ facility will be conducted to assess skills.

Upon successful completion, participants will receive a Construction – 30 Hour completion card issued by

OSHA.




Fall Protection


Struck By/Caught Between

PPE

Health Hazards

Scaffolding

Excavations

Stairways & Ladders

Hand & Power Tools

Welding & Cutting

Bloodborne Pathogens

Any additional company-specific hazards or poli-

cies.

THINK Safety FIRST


TRAINING CATALOG

SAFETY TRAINING


ServSafe® Training and Certification for Management

8 HOURS

This course prepares managers for the ServSafe® Food Protection Manager Certification exam.

Includes ServSafe® course book or ServSafe® Essentials textbook.

Training and assessment program covers:

Basic Food Safety

Cross-Contamination & Allergens

Personal Hygiene

Time & Temperature

Cleaning & Sanitation

CPR/AED 5 HOURS

Professional Rescuer CPR/AED 8 Hours

2 Year Certification

“Saving Lives – One compression at a time!”

2 YEAR CERTIFICATION COURSES

FIRST AID 2 HOURS

Advanced First Aid 4 Hours

Emergency Oxygen 2 Hours

1 Year Certification Course

BLOODBORNE PATHOGENS 2 HOURS

Training for the Workplace and the Community.

HAZARD COMMUNICATION 2 HOURS

PERMIT-REQUIRED CONFINED SPACE 16 HOURS Certification


TRAINING CATALOG

SAFETY TRAINING—CERTIFICATION COURSES


HazMat Hazardous Materials

24 HOURS

OSHA developed and certified program to protect workers from hazardous materials in the workplace.

Training will:

Identify workplace hazards and recommend pre-cautions and protective measures to reduce or eliminate hazards.

Discuss purpose and role of OSHA in occupational safety.

Review symptoms and preventative measures of hazardous material exposure.

Demonstrate how to use Safety Data Sheets for identification, proper handling and required PPE of hazardous materials.

Result in certification upon successful completion of comprehensive test.

HAZWOPER Hazardous Waste Operations and

Emergency Response 40 HOURS

HAZardous Waste OPerations & Emergency Response training as required under OSHA 29 CFR 1910.120 for

all employees who deal with hazardous materials/waste on a daily, occasional or emergency basis.

Training will:

Discuss the following topics: Poisons, Chemical Ex-posure, Hazard Assessment, Fires and Explosions, Reference Materials, Oxidizers, Oxygen Deficiency, Ionizing Radiation, Heat Stress/Cold Exposure, Noise Exposure, OSHA Standard 1910.146, Air Mon-itoring, HazMat Terminology, etc.

Result in certification upon successful completion of comprehensive test.

EMERGENCY RESPONSE AWARENESS 2 HOURS

This safety training is designed for all employees to better un-derstand what to do in case of an emergency. Training will:

Cover site specific needs to increase employee under-standing of what constitutes an emergency.

Review what actions to take if an emergency situation occurs.

Reinforce proactive safety attitudes and behaviors that prevent upset conditions which may lead to emergency situations.

Receive certificate of training.

ADDITIONAL CERTIFICATION COURSES HAZWOPER Refresher—8 HOUR

Emergency Response Technician—24 HOUR Emergency Response Refresher—8 HOUR Emergency Response Operations—8 HOUR Emergency Response Awareness—4 HOUR

Hazardous Waste Supervisor—8 HOUR 4 Hr. General Hazard Awareness

On-Site Incident Commander—8 HOUR 4 Hr. Basic Safety Training & Awareness

DOT HM-126F—8 HOUR


TRAINING CATALOG

SAFETY TRAINING


FALL PROTECTION – Awareness Level 2 HOURS

Falls from heights are one of the leading causes of

traumatic occupational death in the workplace.

Training will cover:

Recognition and Prevention of Fall Hazards

Fall Protection Systems (PFAS) & Proper PPE

Analysis of Company’s Fall Protection Program

OSHA Standards 1910 & 1926, ANSI Regulations

LOCKOUT/TAGOUT Under Lock and Key

2 HOURS

If you work with or around energized equipment, you must know the procedures for controlling that

energy to protect yourself, coworkers and environment.


Discussion of Authorized & Affected Employees

Differences between Lockout and Tagout

Procedures, Limitations & Specific Requirements

Company’s ECP

“Fatal Five”

OSHA Lockout/Tagout Standard

Review of Lockout/Tagout Scenarios

ELECTRICAL HAZARDS The Shocking News!

2 HOURS Electrical power is the major source of energy at the work-place as well as in the home. This training addresses the

dangers of such a vital necessity.


General Overview of Electricity/Electrical

Fall Protection Systems (PFAS) & Proper PPE

Analysis of Company’s Fall Protection Program

OSHA Standards

HAZARD COMMUNICATION & RECOGNITION

Knowing is Believing 2 HOUR

Learn the major elements of

Hazard Communication (Hazcom) to ensure a safe and incident free workplace.

Training will:

Review OSHA related standards specific to partici-pants working environment.

Provide a working knowledge of Safety Data Sheets and container labeling.

Identify common chemicals and their properties.

Demonstrate proper use and maintenance of Per-sonal Protective Equipment.


TRAINING CATALOG

SAFETY TRAINING


WELDING, CUTTING & BRAZING Heavy Metal ROCKS!

2 HOURS

Explore the unique hazards associated with Welding, Cutting and Brazing.

Training will:

Review OSHA standards 1910-251 to 255 as it re-lates to acute/chronic health and safety risks.

Educate participants on work-specific lockout/tagout, PPE, fire hazards, guards, confined spaces, ventilation, SDS, container labeling, etc.

Examine proper handling, transportation and stor-age of compressed gas cylinders.

Provide basic procedures on installation, operation and maintenance of equipment specific to welding, cutting and brazing.

CONFINED SPACE PERMIT & NON-PERMIT

Permission Granted 2 HOURS—Awareness

16 HOURS—Certification 4 HOURS—Refresher

Confined spaces carry a multitude of dangers and should be assessed by a qualified person prior to

any work or procedures.

Training will:

Define a confined space, entrant, attendant, IDLH, etc.

Ensure participants can recognize and assess con-fined space hazards.

Review the process of permitting in line with OSHA standards.

MACHINE GUARDING 2 HOURS

Most machinery incidents occur

with operators who are most familiar with them.

Machinery comes in every type and size imaginable – and so are the hazards associated with them.

Training will:

Review related OSHA standards.

Discuss machine guarding, proper installation of machinery and the use of safety guards and devices to protect employees.

Provide knowledge to ensure working with or around machinery is made safe.

Emphasize all injuries and fatalities can be prevent-ed.

FINGERS, HANDS, ARMS & FEET SAFETY 2 HOURS

Hands are a vital tool used in the workplace.

Learn how to lower the number of incidents and injuries that can maim or disable employees.

Training will:

Review related OSHA standards.

Deliver safety knowledge and safe practices specific to the extremities.

Provide graphic illustrations of injuries that can occur followed by preventive techniques.

Demonstrate proper use and maintenance of Per-sonal Protective Equipment.


TRAINING CATALOG

SAFETY TRAINING


UNDERSTANDING RISK Why Risk It?

2 HOURS

In the workplace, risk exists in many different situations, processes and individual behaviors.

Training will:

Demonstrate how to measure risks based on indi-vidual perception.

Promote employees to remain open-minded and objective in risk determination.

OFFICE ERGONOMICS Over and Over Again

2 HOURS

Millions of people work with desktop computers in the workplace may unknowingly face ergonomic

risks on a daily basis.

Training will:

Review Cumulative Trauma Disorders and Muscular Skeletal Disorders.

Cover correct computer monitor, keyboard and mouse distances and placement.

Demonstrate proper chair height and positioning and possibility of footrests.

Evaluate each participant’s workstation for ergo-nomic risks.

JOB SAFETY/HAZARD ANALYSIS (JSA/JHA) 2 HOURS

Identify hazards before they occur. JSA/JHA focuses on the relationship between the

worker, task, tools and work environment. Training will:

Develop JSA/JHA forms specific to workplace needs.

Conduct interactive walk-thrus to help supervisors utilize forms for reporting and identifying hazards.

Review techniques to educate employees on the importance of JSA/JHAs.

Utilize positive reinforcement to ensure employees alert when a dangerous condition may threaten them.

INDUSTRIAL ERGONOMICS It’s REPEAT business!

2 HOURS

Ergonomics is the science of adapting tools and equipment to the human body.

Training will:

Evaluate individual work habits and ergonomics involved to perform tasks.

Teach how to recognize Occupational Overuse Syn-drome (OSS), Repetitive Stress Syndrome (RSS) and Cumulative Trauma Disorders (CTD).

Examine work habits for areas of concern such as repetitive bending, stooping, twisting, lifting, stand-ing and sitting.


TRAINING CATALOG

SAFETY TRAINING


HYDROGEN SULFIDE GAS SAFETY 2 HOURS

Hydrogen Sulfide (H2S) is an extremely dangerous chemical – even in low concentrations – and is found

in many workplace environments.

Training will:

Review OSHA Standard 29 CFR 1910.1200.

Provide basic knowledge to identify characteristics, sources and hazards of H2S including symptoms of exposure.

Teach employees proper use of H2S detection meth-ods to protect employees from exposure.

Demonstrate proper use and maintenance of PPE as well as emergency and first aid procedures and safe handling and storage.

PERSONAL PROTECTIVE EQUIPMENT Use it or Lose It!

2 HOURS

Learn the who, what, where, how and why of personal protective equipment to reduce employee

exposure to hazards in the workplace.

Training will:

Review related ANSI Standards and OSHA stand-ards.

Conduct hazard assessments to determine proper personal protective equipment.

Ensure employees understand OSHA color and marking guides to protect employees head to toe.

BENZENE AWARENESS 2 HOURS

Benzene is a volatile chemical formed from both nat-ural processes and human activities. It is a natural

part of crude oil, gasoline and cigarette smoke. Training will:

Review OSHA Standard 29 CFR 1910.1200 and re-quired exposure limits.

Provide basic knowledge to identify characteristics, sources and hazards of Benzene including symp-toms of exposure.

Discuss short-term and long-term effects of Ben-zene exposure.

Demonstrate proper use and maintenance of PPE as well as emergency and first aid procedures and safe handling and storage.

COMPRESSED GAS SAFETY Under Pressure

2 HOURS Training will:

Meet the OSHA Compressed Gasses – General Re-quirements (29 CFR 1910.101).

Emphasize the hazards associated with compressed gasses: oxygen displacement, fire, explosion, toxic exposure, etc.

Review precautionary topics including pre-visual inspections, safe cylinder storage and use as well as safe handling procedures.


TRAINING CATALOG

SAFETY TRAINING


SAFETY – “DEVELOPING THE CULTURE” 4 HOURS

Skills-based training that teaches employees how to

create and maintain a safety culture.

Training will:

Explore the “access path” to employee commit-ment.

Cover a variety of motivations that can affect safety performance.

Develop a safety culture – gaining employees’ com-mitment to safety.

SAFETY OBSERVATION & FEEDBACK 4 HOURS

Utilize your safety observations to correct employee behavior without

damaging employee morale. This training is a follow-up to

“Safety-Developing the Culture.”

Training will:

Examine the theory: “We only have access to em-ployee behavior if we have access to employee atti-tude.”

Emphasize the importance of praising good safety behavior to enhance employee morale and motiva-tion.

Case studies and role plays are utilized to re-enforce training.

OSHA REPORTING & RECORDING Tell It Like It Is

2 HOURS

Learn the rules, regulations, standards and forms of OSHA’s recording and reporting of occupational

injuries, illnesses and fatalities.

Training will:

Define the purpose of reporting and scope of ex-emptions.

Extensively review the 5-step recording criteria and how to accurately report to OSHA.

Use interactive scenarios to help answer these questions: Is it an injury or illness? Is it work related? Is it a new case or not? How do you count days? When does the clock start ticking? Etc.

SAFETY COMMUNICATIONS Breaking the Barriers

8 HOURS

Learn how to improve safety communications between leaders and employees.

Training will:

Concentrate on communication influence skills to ensure leaders and employees are motivated to utilize the safety information.

Explore common communication barriers which tend to breakdown safety commitment.

Develop communication strategies to overcome outdated practices.


TRAINING CATALOG

SAFETY TRAINING


RISK ASSESSMENT 4 HOURS

Training Logic will assess your organization’s culture

and integrate strategies to achieve an incident free workplace.

Assessment will:

Utilize a Risk Assessment tool to determine each employee’s potential for risk through behavior and decision making skills. Each employee will receive a customized assessment.

Provide feedback to allow leaders to strategically utilize employee strengths for maximum productivi-ty.

Identify areas of risk and implement appropriate safety measures.

BASIC RIGGING AWARENESS All Tied Up

4 HOURS

Employees who assist with or work in the area of lifting operations will benefit from this

basic rigging awareness training. Training will:

Cover basic rigging terminology, sling inspection and rigging equipment identification.

NOT designed for professional or certified riggers. This course will NOT result in OSHA certification.

CHECK IT OUT! FOR SAFETY It’s all about YOU!

4 HOURS

Encourage your employees to create an incident free workplace through their contributions

to a proactive safety observation system.

Training will:

Teach Training Logic’s (TLI) 9-point employee-based system for proactive safety behaviors.

Utilize TLI’s SOS self-assessment guideline and basic principle checklist.

Customize TLI safety observation cards to your safe-ty procedures, policies and initiatives.

Enforce the concept of: Safety-Do it for LIFE!

LEADING EFFECTIVE SAFETY MEETINGS Everyone, Listen-Up!

4 HOURS

Gain knowledge and add dimension to your safety meeting effectiveness before,

during and after each meeting. Training will:

Teach communication skills and techniques to im-prove attention and attendance of each safety meeting.

Target employees’ attitudes and behaviors to en-sure they Listen Up! to the safety message.


TRAINING CATALOG

SAFETY TRAINING


JOB SAFETY PRACTICES Practice Makes Perfect

2 HOURS

Focus on employee attitude, at-risk behavior, unsafe conditions and other elements of proactive safety programs. The perfect complement training

to any safety program. Training will:

Educate participants to visualize and identify un-safe conditions and how these factors contribute to job safety.

Ensure participants know how to report unsafe con-ditions to management and how to approach co-workers when there are concerns.

Briefly cover topics of proper lifting, chemical haz-ards, and proper PPE.

DEVELOPING SAFETY ATTITUDES 4 HOURS

Safety starts with how we think.

This training is a good complement to “Safety – Developing the Culture.”

Training will:

Stress how critical a positive attitude is in safety behavior.

Emphasized through a series of role plays and ex-amples.

Dramatically increase safety awareness.

Develop a safety foundation to help employees continue to work safely.

PREVENTING WORKPLACE VIOLENCE 4 HOURS

Reduce the chances of a violent incident in your

organization by increasing employee awareness of workplace conflict/violence and understanding the

devastating effects it has on the workforce.

Training will:

Review operational procedure in the event of work-place violence.

Present a plan of action for informing employees of procedures.

Form an incident management team and create an aftermath plan.

A PROACTIVE VIEW OF SAFETY The Power of Change

2 HOURS—Awareness Level 8 HOURS—Professional Level

Focus on the concept of why workplace injuries/

illnesses are incidents – not accidents. Training will:

Establish how to identify and reduce at-risk behav-iors and unsafe conditions to proactively reduce injuries and incidents.

Review nine (9) common root causes of workplace injuries/incidents and illustrate each with at-risk behaviors in the workplace.

Develop a behavior-based safety concept and tran-sition it into current safety programs for a 360o view of success.


TRAINING CATALOG

SAFETY TRAINING


STRATEGIC SAFETY PLANNING Getting in the Zone!

16 HOURS

The strategic safety plan is a business compass which will keep you organization pointed in the right direction—accomplishing your safety mission and your safety vision.

Utilizing The Process Model—this plan will: Develop a shared safety vision of the future. Communicate safety values and strategies with co-workers, customers,

communities and families. Align everyone's personal and professional goal of ZERO injuries. Empower employees through proactive safety thoughts and behaviors.

Strategies are achieved by

producing results from action steps

Goals are accomplished by

implementing strat-egies

Mission is executed by

attaining goals

Vision is fulfilled by realization

of the mission

Action steps produce results

Goal Vision

Action steps put into operation

strategies

Strategies attain goals

Achieving goals allow realization of the mission

Mission is to fulfill

the vision

Vision gives the organization a purpose/focus

Mission Strategy Action

THE PROCESS MODEL


TRAINING CATALOG

SAFETY TRAINING


TRAIN THE TRAINER 16 HOURS

Dynamic training is one of the organization’s most effective methods to educate, empower

and develop teams. Training will:

Focus on the specific skill sets necessary to deliver high impact training.

Concentrate on the confidence and skill develop-ment of each trainer.

Identify goals to improve trainer skills and perform training exercises which target those goals.

Ensure training is planned and well-executed by carefully monitoring details before, during and after a training event.

Provide video feedback to each trainer to display their individual growth and development targets.

PRINCIPLE CENTERED SAFETY

32 HOURS

Improve your safety culture to create an incident free environment.

Get your incident rate below 1.0 and keep it there!

Training will:

Teach participants how to recognize needs, values and motivations of co-workers and utilize these when communicating risk.

Focus on attitude, communications and teamwork as the cornerstones to a successful safety culture.

Result in teams that are more open to safety account-ability with less communication barriers.

Gain team input and ownership through safety analy-sis and team suggestions.

Conduct roundtable discussions after each training session to discuss participant questions and findings.

Develop a strong safety culture that is value-based and principle-centered.


TRAINING CATALOG

SAFETY TRAINING


Conducting Effective Safety Audits

Designing an Incident Free Team

Environmental Exposure—Heat Stress/Heat Stroke and Hypothermia

Fire Prevention and Protection

Fire Extinguisher Training

Hot Work Permits—site specific

Hand and Portable Power Tools and Other Hand-Held Equipment

Material Handling and Storage

Management Support of Safety 1. Values/Visions 2. Commitment Levels (Safety-Quality-

Productivity) 3. Management Involvement, Commitment

and Visual Participation in Meetings 4. Mission Statement 5. Measuring the Safety Culture 6. Goals and Objectives 7. Accountability 8. Incentives/Appreciation

Occupational Health and Environmental Control—Noise Exposure Awareness Level

Property Maintenance Safety—Indoor and Outdoor

Post Incident Efforts 1. Near Misses 2. Emergency Response/Action Plans 3. Spill Prevention and Containment 4. Incident Investigations

Proactive Safety Efforts 1. Pre-Shift Safety Meetings 2. Job Hazard Analysis/Job Safety Analysis 3. Enhancing Observation Skills 4. Courage and Willingness to Make Safety Interventions 1. Safety Committee Effectiveness

Walking-Working Surfaces 1. Compliance to Safety Issues 2. Guarding Floor and Wall Openings 3. Fixed Industrial Stairs 4. Ladder Safety 5. Scaffolding Safety

Additional Courses & Services AvailableAdditional Courses & Services AvailableAdditional Courses & Services Available

Training Logic can conduct a “Needs Analysis” for your organization to determine your training needs.

“Computing is not about computers any more. It is about living.”

Nicholas Negroponte

Computer Courses

Co

mp

ute

r C

ou

rses

Co

mp

ute

r C

ou

rses

Co

mp

ute

r C

ou

rses



TRAINING CATALOG

COMPUTER COURSES


This training is offered by application as a highly customized class for clients

designed to meet specific needs by type of company, business goals, etc.

Training can target a specific issue or project that the

client requires a focused partnership to complete. Or, the goal can simply be to raise employees’

computer skills to a certain level utilizing one or more of the Microsoft applications.

4 & 8 hour classes available

Lap-Top Computer Lab Available

For Courses at Your Worksite

(Maximum of 10 Computers)

Microsoft Word, Excel, PowerPoint and OutlookMicrosoft Word, Excel, PowerPoint and OutlookMicrosoft Word, Excel, PowerPoint and Outlook

Versions 2010

Training Logic, Inc.

919 North Trenton St. Ruston, Louisiana 71270 Phone: (318) 254-7993

Fax: (318) 255-3107 Email: [email protected]

Web: www.traininglogic.net


training description manual · they are the few who have the ambition and willpower to develop...

Documents