_________________________________________________________________________________Traci Earlene Williams930 15th Street, Denver, Colorado 80202303-992-5530Traci.williams@centurylink.com

Systems/applications Knowledge: C+, Sales Force, WFADO, BOSS, CARS, OSCAR, SOM Visio, Access, Excel, Microsoft Word, Microsoft Outlook

Employment:

CenturyLink – Denver, CO April 2012 to PresentSenior Sales Operations Consultant

Lead and/or participated in cross functional working sessions for the purpose of process improvement initiatives that resulted in improvements to the Sales process

Participated from a process perspective in the implementation of any approved process changes Demonstrated the ability to analyze processes, identify gaps/inefficiencies and recommend solutions Documented Sales process flows in VISIO for new or existing processes, products and systems Participated in integration initiatives, documented process flows and associated work products accurately and

timely Utilized basic Lean & Six Sigma Tools (I.e. “Value Add, Non- Value Add”) in Sales process flows to identify and

eliminate steps that are “Non-Value Add”, giving our sales teams more time to sell Engaged appropriate SMEs & M&P authors to validate all flows are accurate Provided complete and validated process flows prior to due dates Updated existing flows to reflect SF, product, system and process changes as needed

CenturyLink – Denver, CO August 2011 to April 2012Sales Operations Consultant II – BMG

Trained Sales managers on process for retention exception submissions Distributed target Setting file to sales Created and rolled out 2011 Retention exception process FAQ’s for sales Documented Retention exception scenarios and associated processes Met with sales managers in assigned regions to address questions related to retention exception requests Researched over 200 retention exception requests, approved or denied requests based on findings Notified Directors and Sales managers of approval status Entered approved exception requests and associated mrc into retention target tool

Qwest – Denver, CO July 2008 to August 2011Sales Operations Consultant II – QBPP

Defined, scheduled and introduced new retention processes Developed and updated methods and procedures documents for reporting instructions Established reporting improvements to decrease time spent researching data Created management tracking method to measure QBPP retention progress at executive level Lead monthly retention meetings with core sales contacts to discuss retention issues, improvement ideas and

process maintenance. Coordinated efforts to redesign and roll out a new retention job aid of best practices Formally reinforced Rules of Engagement process with Mid-Markets team that was not fully adhering to

guidelines that required partner contact on renewals Created, analyzed and distributed monthly retention reporting to QBPP Sales managers and their teams

Qwest – Denver, CO May 2006 to July 2008Process Analyst – Mid Markets

Lead Effort to reduce Dedicated/Switched LD orders on hold by 10% CTS (Customer Telephone Survey) single point of contact. Decreased Fair/Poor’s by 4%, 2007

Communicated Credit guidelines and compliance guidelines to sales teams. Communicated findings of non-compliance to Leadership and recommendations to help drive accountability

Responsible for ensuring implementation of FCC CPNI Order Point of contact for events/training calendar to reduce scheduling conflicts

Education: 1991 and 1992 (Business Major) at Regis University, Denver, ColoradoMultiple Lean Six Sigma courses

Honors and Awards: Qwest 2009 Destinations Beyond, 2010 Alternate Channels All Star Award