towers watson global data services leaders · talent and hr management. service offerings include...
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2014 Asia Pacific Data Insights Summit
Thursday, 20 November 2014 The Gallery, Level 2, Singapore Marriott Hotel, 320 Orchard Road, Singapore 238865
Learn.Connect.Lead
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MEET OUR TEAM
Max Caldwell
Towers Watson, USA
Max Caldwell is the Global Managing Director of Towers Watson’s Data, Surveys
& Technology line of business. This business combines cloud-based software,
proprietary data, advanced analytics and expert consulting to enable more effective
talent and HR management. Service offerings include the Talent|REWARD suite of
talent software, the world’s most extensive array of compensation surveys, employee
opinion research and consulting on workforce engagement and HR service delivery and
technology. Max joined the company in 1993 and is based in Towers Watson’s
Stamford office.
In over 20 years of consulting to business leaders, Max has focused on improving business performance through
enhancing talent, HR and organization effectiveness. He has led Towers Watson’s biennial Global Workforce
Study, the most extensive research of its kind on what drives the motivation and performance of employees around
the world. During Max’s tenure with Towers Watson he has served as the global leader of the company’s talent
management and organizational change practices.
Max has been a featured speaker at numerous conferences and has been interviewed by the Wall Street Journal,
Time Magazine, NPR, the BBC and others on a variety of talent-related topics. He holds a degree from the
University of Connecticut, Storrs and has completed professional studies in the area of leadership effectiveness.
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Jasbir Singh
Towers Watson, United Kingdom
Jasbir Singh is the Global Leader of the Data Services practice in Towers Watson.
Jasbir has worked for Towers Watson for over 13 years, based in the London office. In this capacity, Jasbir is
responsible for managing all Towers Watson’s surveys and databases and overseeing the Global business. He
advices multi-national companies on compensation policy and facilitates client-based survey councils. He also
drives growth, collaboration and harmonization across the four main Global Data Services regions
Jasbir has more than 25 years in human resource consulting in Europe and Asia. During this time, he has
specialized in the design and implementation of reward programs to support organizational goals and objectives.
His work includes the development of overall pay strategy, base salary – design, delivery and administration,
broad-banding, performance management and custom surveys. He has advised clients on international assignment
and expatriate policy development, and coordinated the development of international mobility information..
Jasbir holds a Bachelor of Science degree in Psychology and an M.B.A. from the University of Sheffield.
T +44 20 7170 2000
F +44 20 7170 2222
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Clare Muhiudeen
Towers Watson, Hong Kong
Clare Muhiudeen is a Managing Director, Talent & Rewards, Asia Pacific for
Towers Watson.
Born and brought up in KL, Clare studied in Psychology at the University of London and
took an MSc in Industrial Relations at the London School of Economics.
After a brief period as a researcher at the LSE, Clare joined the then Wyatt Company in London to work in HR
consulting. Since then her career has progressed through the organization from managing the HR consulting team
in London, the UK team and then managing the HR consulting business across Europe and the Middle East. In
that role, Clare opened the Watson Wyatt Dubai office and was a member of the Dubai board and the European
Executive Leadership team.
In 2009, Clare, together with her husband, transferred with Towers Watson, to Hong Kong to lead Towers Watson’s
Asia Pacific Talent and Rewards business. From Hong Kong, Clare manages a business of 480 consultants
across 13 markets. Clare’s clients include large multinational companies in a range of sectors, including
professional services, engineering, luxury brands and telecommunications. Clare brings over 25 years of
experience of Human Capital consulting experience to the Region including managing complex strategic reward
and talent change programs.
Clare is a member of the TW Regional Asia Pacific Leadership team and the Global Talent and Rewards
Leadership team.
She is an active supporter of Inclusion and diversity within Towers Watson and is a member of a Hong Kong
Mentoring programme for young female professionals.
With any spare time, Clare enjoys taking the opportunity of being back in Asia, closer to home and visits family and
friends in KL. Her other interests include travel, swimming and cooking.
T +852 2827 8833
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Sambhav Rakyan
Towers Watson, Malaysia
Sambhav Rakyan a Leader, Global Data Services, Asia Pacific region. The Global
Data Services practice at Towers Watson provides organisations with best-in-class
market data and interpretation reflecting unique local governance and cultural
practices to create competitive and effective localised market-based pay programs.
Sam has close to ten years of experience in managing projects, people and
businesses. He has successfully designed, launched and managed compensation and
benefits surveys for a broad range of industries such as: Financial Services,
Pharmaceutical, Hi-Technology, Education, Plantation, BPO, etc. across the APAC region.
Sam has worked in diverse geographies including the USA and across the Asia-Pacific (India, Singapore, Hong
Kong & Malaysia). In addition he has also successfully managed client relationships in China, Taiwan & Vietnam.
He is recognized as a trusted advisor by many MNCs, local conglomerates and government institutions on aligning
compensation and benefits strategy with the overall human capital strategy.
Sam is an accredited practitioner of Towers Watson’s proprietary job leveling system – GGS. His area of expertise
is in broad based rewards helping companies understand competitive pay issues, compensation benchmarking, job
evaluations, salary structure development, employee engagement, pay comparison across multiple countries,
compensation and benefits audits & compensation restructuring.
Prior to joining Towers Watson, Sam was the Regional Manager for a multinational consulting company where he
focused on managing client relationships and providing support in the form of data analytics, job matching and data
insight across the Asia Pacific region. In addition, he held responsibility for business development and brand
building.
Sam holds a MBA from Rochester Institute of Technology in USA, where he graduated with Beta Gamma Sigma
honor. Sam is a frequent speaker at conferences in the region.
T +60 3 2381 6700
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Sean Darilay
Towers Watson, Singapore
Sean Darilay is a Global Data Services Leader, Southeast Asia for Towers Watson.
He leads Towers Watson’s Data Services business in South East Asia covering 6
offices and 10 markets. His role focuses on successfully delivering high quality, market
leading and industry relevant information on compensation, benefits and HR policies
and practices to help clients improve their talent attraction, engagement and retention
strategies.
Sean handles several key client accounts in his role as Pharmaceutical & Health Sciences Industry Subject Matter
Expert (SME) Leader for Asia Pacific. In addition, Sean also manages a number of key banking and insurance
clients in Asia Pacific.
In the last 10 years, Sean has had extensive experience in managing C&B surveys across a broad range of
industries and in delivering rewards and benefit review projects within South East Asia.
Sean is also a regular speaker on rewards, benefits and broad HR trends in different markets and industry forums
in Asia – Pacific.
Sean holds a degree in Economics from the Ateneo De Manila University. He is currently working for his Global
Remuneration Professional certification under World@Work
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Karen Ong
Towers Watson, Singapore
Karen Ong is a Project Manager with Data Services (Asia Pacific). She is based in
the Singapore office and manages compensation databases in Australia, Bangladesh,
New Zealand and Sri Lanka.
She is APAC’s Subject Matter Expert for High Tech and Media sector and works closely
with regional and global clients for their survey needs. This includes marketing, client
support/care, survey design and development, survey data management and training.
Karen oversees data elements, report output, job matching and quality enhancements within the Data Services
practice in the region.
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Brenda Chou
Towers Watson, China
Brenda Chou is the Consulting Director of China’s Data Service stationed in Towers
Watson Shanghai Office, who is primarily responsible for providing consulting advice for
clients in the area of remuneration. She is expert in conducting diagnosis and research
for companies, and giving suggestions of HR strategy and system optimization for clients
based on diagnosis result, including diagnosis and design of remuneration system,
performance management system, organization structure change, employee coordination
on bonus design and compensation benefit, etc.
Key clients:
Shum Yip holdings company, Heungkong Group, Vanke Company, Great Ocean Group, Lion Fund, Golden Eagle
Asset Management, Mingsheng Royal, Ping’an Group, Midea Group, SF-Express, Diageo China, China Trust
Bank, Taishin Financial, HTC, 7-11, Orient Europharma, Boehringer Ingelheim, Watson's, Tetra Pak
Before joining Tower Watson Shanghai, she had worked as an HR consultant for about four years in Towers
Watson Taipei and Shenzhen Office, with special focus on large survey projects for transnational and local
companies. She has rich experience in survey implementation, data analysis, result interpretation, focus group
discussion, as well as relevant experience in organization change management and organizational culture
construction.
Brenda Chou graduated from National Taiwan University with Bachelor Degree of International Business and
Master Degree of Journalism.
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F +86 21 5298 688
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Edward Hsu
Towers Watson, China
Edward Hsu is the leader of Global Data Service, China, whose primarily responsible
for providing strategic consulting advice to clients in areas of total remuneration solution,
performance management, competency assessment and etc.. In China, he served as the
project director for large organizational transformation projects, especially for financial
and Hi-tech fields.
Key clients:
Financial industry China Construction Bank, Bank of Communication, Chang Hwa Bank, Taishin Holding, Jih Sun
Holdings, Pingan insurance, ABN Amro Securities
High-tech Logitech, Trend Micro, Canon (China), China Mobile, Phoenix, Lam Research, Corning, Fanuc
Real Estate Beijing Capital Land, Sino-Ocean Commercial Management, Agile, China State Construction Property,
China Fortune Land Development
Consumer Product Master Kong, 7-11
Other industries Novartis, Astellas, Daimler-Crysler, TNT International Exp
Edward received his master degree of human resources management from The Ohio State University. Before
joining Towers Watson China, he was the leader of compensation solutions and total reward survey team in
Towers Watson Taiwan.
T +86 21 5298 6888
F +86 21 5298 6889
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Candy Lai
Towers Watson, Hong Kong
Candy Lai is a Consultant in Towers Watson’s Data, Surveys & Technology (DST)
line of business. She is leading a team of associates responsible for Towers Watson’s
Compensation and Benefits Surveys in Hong Kong. In this role, she is responsible for
the survey data quality assurance as well as the timely delivery of the results to the
participants.
Candy has also supported a number of consulting projects related to compensation
management. Specifically, she has experience in running customized surveys within
various industries and market assessments.
Prior to joining Towers Watson, Candy has worked as a Remuneration Analyst in a Remuneration Consulting firm
for two years.
Candy holds a Bachelor Degree in Psychology & Computer Science from the University of Auckland.
She has completed seven Global Remuneration Professional (GRP®) Certification modules and has gained the
Accreditation Certificate of the Towers Watson Global Grading System (GGS).
T +852 2827 8833
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Raghav Datta
Towers Watson, India
Raghav Datta is the Rewards Leader for Towers Watson, India. He leads the
strategy and delivery of the Rewards Practice across India. His key responsibilities
include client management and service delivery on the firm’s key accounts.
Prior to his current role, Raghav has held HR leadership positions with organizations like SAP, DELL etc.
His area of expertise is in Rewards and he has helped clients design, structure and benchmark their total reward
programs. Managing and incubating SAP’s – Global Delivery Consulting was one of his enriching experiences.
Post that he was instrumental in setting up DELL’s first US Tech Support in North India – Mohali.
Worked on extensive HR transformation projects across geographies and global / nationalized organizations.
His client work includes projects in the area of Compensation Rewards, Executive Compensation, total reward
design,, organisation measurement, short term incentive plans, flexible benefits, benefits harmonisation, and
conducting HR audits.
Raghav holds Honors in Political Science for St. Xaviers College – Mumbai.
T +91 22 4232 9900 and +91 22 2837 9900
F +91 22 2837 0700
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YDK Ratna Murti
Towers Watson, Indonesia
YDK Ratna Murti is a Consultant at Towers Watson Indonesia. She is a prime consultant
in salary & benefit survey in various industries, and other special surveys. She is
responsible in managing all Compensation and Benefits Survey, starting from the Top
Management survey, Industry survey as well as other sponsored survey.
As for Human Capital Projects, Ratna has been involved and/or managing in developing policy manual,
competency modeling and assessment center, benefit harmonisation, salary structure, Job Evaluation Project and
writing Job Description of various industry starting from HiTech Company, Banking industry and Construction and
Engineering company, Pharmaceutical company, and Insurance Company. She was part of Towers Watson’s
Asia Pacific network of Employee Engagement Specialists and the Employee Engagement Champion in Indonesia.
Ratna got her Bachelor Degree majoring in Information System Management from University of Maryland and her
Master of Science Degree in the same major from Vrije Universiteit Brussels.
T +62 21 5762635/6
F +62 21 5762639
Yuko Nagahara
Towers Watson, Japan
Yuko Nagahara is a Consultant, Data, Surveys and Technology (DST) and is a
Japan Data Services Unit Manager for the firm’s Global Data Services Unit.
Prior to joining Towers Watson, Yuko has more than ten years of project management
experience in marketing research and consulting industries.
Yuko graduated from the Royal Melbourne Institute of Technology University (RMIT) with
a Graduate Diploma in Business Systems.
T +03 3581 5731
F +81 3 3581 5719
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Sulaxmi Prasad
Towers Watson, Malaysia
Sulaxmi Prasad is the Leader for the Global Data Services Practice for Malaysia.
The Global Data Services practice at Towers Watson provides organisations with best-
in-class market data and interpretation reflecting unique local governance and cultural
practices to create competitive and effective localised market-based pay programs.
Su has close to seven years of experience in rewards and performance. She has successfully designed, launched
and managed compensation and benefits surveys for a broad range of industries such as High Tech, BPO and
General Industry.
Su has worked in diverse geographies across Asia-Pacific (India, Singapore, Thailand & Malaysia). She has broad
experience in global rewards as well having managed compensation and benefits programs for over 30 countries
spread across Asia and Europe
Prior to joining Towers Watson, Su was the Global Head of Compensation and Benefits, Performance for one of
the world’s leading online travel companies where she is credited with setting up the compensation and benefits
function. She successfully managed Rewards and Performance globally across 30+ countires
Su holds a MBA from School of Inspired Leadership in India, where she graduated as the “Role Model of the Batch”
for academic excellence. She also holds an engineering degree in Computer Science
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Evangeline Daquilanea
Towers Watson, Philippines
Vangie Daquilanea heads the Global Data Services Team within the Talent & Rewards
business practice of Towers Watson Philippines. Her primary responsibility is to oversee
and continuously grow Towers Watson’s existing vast database of remuneration information on over 200,000
locally-hired individual employees from over 340 companies in the banking, BPO/call centers, consumer
products/manufacturing, semiconductor/electronics, insurance, pharmaceutical, information technology, and
telecommunications industries, among others. This represents over 500 benchmark jobs covering different
functions and levels across the various industries.
Vangie brings along more than 15 years of HR experience, which include seven years of consulting background
gained from Watson Wyatt between 1997 and 2004. Vangie is a proud returnee to Towers Watson, having had
spent a number of years with legacy Watson Wyatt as Consulant under the Human Capital Group Practice, before
venturing into line HR roles in various industries.
Prior to rejoining the TW organization, Vangie was connected with SunPower Philippines Mfg. Ltd. as
Compensation and Benefits Manager. Previous to this, she was connected with Chevron Holdings, Inc. where she
held roles as HR Business Partner and Total Remuneration & Employee Relations Team Leader and looked after
HR policy formulation and execution, total remuneration management and performance management of the shared
services organization. She also held the HR Manager roles for Information Technology firms such as Software
Ventures International and Oberthur Card Systems.
Vangie graduated as Class Valedictorian from the University of the Philippines - Diliman.
T +63 2 902 0777
F +63 2 902 0700
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Gaia Gentili
Towers Watson, Singapore
Gaia Gentili is a Leader, Global Data Services Practice, Singapore for Towers
Watson.
She joined Towers Watson after 8 years of experience in the Total Reward and Talent
Management Consulting Industry in Europe and China.
Gaia leads the consulting team looking after about 400 clients in Financial Services, High Tech, Pharma,
Government Agencies and General Industry aiming at guaranteeing a constant improvement in the quality of the
products and consulting service delivered to clients.
She started in Italy as Head of Surveys and Services with a focus on the European Financial Industry and Public
Administration. At that time she wrote a couple of publications on the Compensation and Talent management
trends.
Prior to Singapore, she was based in Shanghai, leading a dedicated team to develop Chemical, FMCGs, Retail
and Luxury TRS business and she was also in charge of a portfolio of Asia Pacific Key account for projects.
T +65 6880 5688
F +65 6880 5699
Angie Song
Towers Watson, South Korea
Angie Song is a Global Data Services Manager, Talent and Rewards, South
Korea for Towers Watson.
Angie has over 20 years of experience in multi-national companies, both private and
public. She previously worked at GCT Semiconductor, Marsh, Silicon Graphics, Purina, and Yuhan-Kimberly.
Angie has in-depth knowledge and experiences in the compensation and benefits survey practices. She obtained
diverse experiences working at several multi-national companies in human resources management positions and
built cross industry knowledge in consumer, finance, technology, and semiconductor.
Angie received an M.B.A. from Sogang Business School with HRD focus. She holds a B.A. in secretarial science
from Ewha Women’s University.
T +02 3458 2900
F +02 3458 299
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Grace Kuo
Towers Watson, Taiwan
Grace Kuo is a Global Data Services Leader, Taiwan for Towers Watson.
Grace leads a consulting team to serve more than 460 Taiwanese and multinational
companies in the area of compensation related solutions. In the past 15 years, she helped
various industries clients to implement business strategy through organisation
transformation projects. The projects include strategy clarification, organization and job
leveling/grading design, total rewards strategy and compensation programs design and implementation, etc.
Key clients:
Automobile Mercedes-Benz Taiwan, Capital Motors, Chemical: BASF, Bayer, DuPont
Financial Services Fubon FHC, Hua Nan FHC, Jih Sun FHC, Mingtai Fire & Marine Insurance, Nan Shan Life
Insurance, PCA Life, Prudential Life, Shin Kong FHC, TC Bank
High Tech Advanced Digital Broadcast, Advantech, AUO, Corning Display, Logitech, Microsoft, National
Instruments, Spirox, TSMC, WahLee
Telecommunication Ericsson, Far EasTone, NCIC, Taiwan Broadband
Consumer ProductsAmway, McDonald’s, Moet Hennessy, P&G, President Chain Store, Pxmart, Uneliver
T +886 2 27183314
F +886 2 27153685
Sutthirak Puttawong
Towers Watson, Thailand
Sutthirak Puttawong is a Global Data Service Manager, Thailand for Towers Watson.
He has more than 7 years of experience in broad-based HR management with focus in
Compensation & Benefits both locally and regionally. He started his professional career
covering recruitment and generalist HR before taking on regional C&B responsibilities in
2011 and a country HR management portfolio in 2013 in chemical and industrial /
manufacturing industries. His most recent responsibility is as Country Head of HR which
he played critical roles in delivering initiatives on business process, organization structures, and HR technology.
Sutthirak holds a Bachelor degree in Public Administration from Kasetsart University and studying master degree in
Human Resources Management from SASIN Graduate Institute of Business Administration.
T +66 2 6547200
F +66 2 6547299
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Trang Vu
Towers Watson, Vietnam
Trang Vu is the Data Services Manager, Vietnam for Towers Watson. She brings to a
diversified experience of nearly 10 years working related to HR and business
development roles. She leads the Data Services team and manages compensation and
benefit surveys across many industries. Trang Vu is responsible for growing the Vietnam
survey database by establishing and maintaining close relationships with key local and
multinational companies in Vietnam.
Her experience has included working for both local and international companies covering a variety of industries
including trading, consumer products and financial services. Prior to joining Towers Watson, Trang Vu was a
Business Development Manager with SGI Capital. She has also held progressive HR positions with several
securities brokerage companies before that.
Trang Vu holds a MBA degree from the RMIT University, Vietnam Campus.
T +84 8 38219488
F +84 8 38219489